ThinkCentre User Guide Machine Types: 0896, 0958, 1112, 2116, 3498, 3593, 3595, 3597, 3617, 3634, 3655, 3662, 3665, and 3675
Note: Before using this information and the product it supports, be sure to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 117. Third Edition (August 2012) © Copyright Lenovo 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Important safety information . . . . . . v Service and upgrades . . . . . . Static electricity prevention . . . . Power cords and power adapters . Extension cords and related devices Plugs and outlets. . . . . . . . External devices . . . . . . . . Heat and product ventilation . . . Operating environment . . . . . Modem safety information . . . . Laser compliance statement . . . Power supply statement . . . . . Cleaning and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Completing the parts replacement . . . . . 67 Chapter 6. Recovery information . . . 69 Creating and using recovery media . . . . . Creating recovery media . . . . . . . . Using recovery media . . . . . . . . . Performing backup and recovery operations . . Performing a backup operation . . . . . Performing a recovery operation . . . . . Using the Rescue and Recovery workspace . . Creating and using a rescue medium . . . . . Creating a rescue medium . . . . . . . Using a rescue medium . . . . . . . .
Appendix B. Regulatory information . . . . . . . . . . . . . Export classification notice . . . . . . . Television output notice . . . . . . . . Electronic emissions notices . . . . . . Federal Communications Commission Declaration of Conformity . . . . . Additional regulatory information . . . . 119 . . . . . . . . . 119 119 119 . . . . . . 119 121 Appendix C. WEEE and recycling statements . . . . . . . . . . . . . Important WEEE Information . . . . . Recycling information . . . . . . . .
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the ThinkCentre Safety and Warranty Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer features. The following information covers a variety of models. For information about your specific model, use the Setup Utility program. See Chapter 7 “Using the Setup Utility program” on page 77.
• Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
• One PCI Express x16 graphics card slot Power supply Your computer comes with one of the following power supplies: • 280-watt power supply with manual voltage-selection switch • 280-watt automatic voltage-sensing power supply • 320-watt automatic voltage-sensing power supply Security features • Computrace Agent software embedded in firmware • Cover presence switch (also called intrusion switch) (available in some models) • Ability to enable or disable a device • Ability to enable and disable USB connectors
Specifications This section lists the physical specifications for your computer. Dimensions Width: 160 mm (6.3 inches) Height: 388 mm (15.28 inches) Depth: 422 mm (16.61 inches) Weight Maximum configuration as shipped: 8.16 kg (17.99 lb) (without package) Maximum configuration as shipped: 11.66 kg (25.
Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer. Software programs provided with your computer might vary depending on your computer model type and preinstalled operating system. Lenovo ThinkVantage Tools The Lenovo ThinkVantage® Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
Lenovo ThinkVantage Toolbox Note: Depending on the date when your computer was manufactured, your computer is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for diagnostic purposes. For additional information about the Lenovo Solution Center program, see “Lenovo Solution Center” on page 111.
3. When the installation process completes, the Enhanced Backup and Restore icon is activated. ThinkVantage System Update The ThinkVantage System Update program helps you keep the software on your computer up-to-date by downloading and installing software packages (ThinkVantage applications, device drivers, BIOS updates, and other third party applications). View Manager The View Manager program enables you to automate window locations.
Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 8 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 9 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Figure 2.
Connector Description DVI monitor connector Used to attach a DVI monitor or other devices that use a DVI monitor connector. Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.
Locating components Figure 3 “Component locations” on page 11 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 34. Figure 3.
Figure 4 “System board part locations” on page 12 shows the locations of the parts on one type of system board. Figure 4.
Figure 5 “System board part locations” on page 13 shows the locations of the parts on the other type of system board. Figure 5.
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label. Figure 7. Machine type and model label Chapter 1.
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Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/ThinkCentreUserGuides Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Note: You can use the mouse or the Up and Down arrow keys to highlight menu selections. You can close the Start menu or the context menu by clicking the mouse or pressing Esc. Using a fingerprint reader Some computers might come with a keyboard that has a fingerprint reader. For more information about the fingerprint reader, see “Fingerprint Software” on page 5.
Each audio solution provides at least three audio connectors: audio line-in connector, audio line-out connector, and Microphone connector. On some models, a fourth connector is provided for the attachment of unpowered stereo speakers (speakers that do not require an ac power source). The audio adapter provides you with the ability to record and play back sound and music, as well as to enjoy sound with multimedia applications and work with speech-recognition software.
– Excessive dust – Excessive vibration or sudden shock – An inclined surface – Direct sunlight • Do not insert any object other than a CD or DVD into the drive. • Before moving the computer, remove the CD or DVD from the drive. Handling and storing CD and DVD media CD and DVD media are durable and reliable, but they do require some care and special handling. When handling and storing a CD or DVD, follow these guidelines: • Hold the disc by its edges.
For detailed information about using the Corel DVD MovieFactory program, see the help system for the program. You can also use Windows Media Player to record CDs and data DVDs. For more information, see “Help and Support” on page 113. Chapter 2.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.
Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www.lenovo.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 8.
Attaching an integrated cable lock An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the integrated cable lock slot at the rear of your computer and is operated with a key. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
• Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 78. You do not have to set any passwords to use your computer. However, using passwords improves computing security.
For more information about how to use your antivirus software, refer to the help system of your antivirus software. Chapter 4.
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Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. To remove the computer cover, do the following: 1. Remove any media from the drives and turn off all attached devices and the computer. 2.
Removing and reinstalling the front bezel Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove and reinstall the front bezel. To remove and reinstall the front bezel, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3.
4. To reinstall the front bezel, align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis, then pivot the front bezel inwards until it snaps into position on the left side. Figure 12. Reinstalling the front bezel What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67.
3. At the rear of the computer, remove the screw that secures the PCI card latch. Figure 13. Removing the screw that secures the PCI card latch 4. Depending on whether you are installing or replacing a PCI card, do one of the following: • If you are installing a PCI card, remove the appropriate metal slot cover. • If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot. Chapter 5.
Figure 14. Removing the PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. b. If the card is held in place by a retaining latch, press the card retaining latch 1 as shown to disengage the latch. Grasp the card and gently pull it out of the slot. 5. Remove the new PCI card from its static-protective package. 6. Install the new card into the appropriate slot on the system board.
7. Pivot the card latch to the closed position to secure the PCI card. Figure 15. Installing a PCI card 8. Reinstall the screw to secure the PCI card latch in place. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67.
6. Depending on whether you are installing or replacing a memory module, do one of the following: • If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 16. Removing a memory module • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 17.
7. Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 18. Installing a memory module 8. Reinstall the PCI Express x16 graphics card if you have removed it. What to do next: • To work with another piece of hardware, go to the appropriate section.
4. Remove the three screws that secure the optical drive. Then, slide the optical drive out of the front of the computer. Figure 19. Removing the optical drive 5. Slide the new optical drive into the drive bay from the front and align the screw holes in the new optical drive with the corresponding holes in the drive bay. Then, install the three screws to secure the new optical drive in place. Figure 20.
6. Connect one end of the signal cable to the rear of the new optical drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 11. Then, locate an available five-wire power connector and connect it to the rear of the new optical drive. Figure 21. Connecting a SATA optical drive What to do next: • To work with another piece of hardware, go to the appropriate section.
5. Install a new battery. Figure 23. Installing a new battery 6. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 67. Note: When the computer is turned on for the first time after replacing the battery, an error message might be displayed. This is normal after replacing the battery. 7. Turn on the computer and all attached devices. 8. Use the Setup Utility program to set the date, time, and any passwords.
6. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw 1 , then fully remove screw 2 , and then fully remove screw 1 . b. Partially remove screw 3 , then fully remove screw 4 , and then fully remove screw 3 . Note: Carefully remove the four screws from the system board to avoid any possible damage to the system board. The four screws cannot be removed from the heat sink and fan assembly. Figure 24.
Replacing the power supply assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the power supply assembly. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification. CAUTION: Hazardous moving parts.
4. Lay the computer on its side and remove the four screws at the rear of the chassis that secure the power supply assembly. Figure 25. Removing the screws for the power supply assembly 5. Slide the power supply assembly to the front of the computer and then lift it out of the chassis. 6. Make sure that the new power supply assembly is the correct replacement.
This section provides instructions on how to replace the microprocessor. CAUTION: The heat sink and microprocessor might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. To replace the microprocessor, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
Figure 27. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor. This is important when installing the new microprocessor on the system board. c. Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom. d.
11. Lower the new microprocessor straight down into the microprocessor socket on the system board. Figure 28. Installing the microprocessor 12. Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket. 13. Reinstall the heat sink and fan assembly. See “Replacing the heat sink and fan assembly” on page 44. 14. Reconnect all cables that were disconnected from the system board.
1. Install the solid state drive into the storage converter. Then, install the 4 screws to secure the solid state drive to the storage converter. Figure 29. Installing the solid state drive into the storage converter 2. Connect the signal cable and the power cable to the solid state drive. 3. Install the solid state drive into the hard disk drive bay. See “Replacing the primary hard disk drive” on page 51. What to do next: • To work with another piece of hardware, go to the appropriate section.
5. Remove the four screws that secure the hard disk drive. Then, slide the hard disk drive out of the chassis. Figure 30.
6. Slide the new hard disk drive into the hard disk drive bay and align the screw holes in the new hard disk drive with the corresponding holes in the drive bay. Then, install the four screws to secure the new hard disk drive in place. Figure 31. Installing the hard disk drive 7. Connect one end of the signal cable to the rear of the new hard disk drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 11.
This section provides instructions on how to replace the rear fan assembly. To replace the rear fan assembly, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. Locate the rear fan assembly. See “Locating components” on page 11. 4. Disconnect the rear fan assembly cable from the system fan connector on the system board. See “Locating parts on the system board” on page 11. 5.
7. Pull on the tips of the rubber mounts until the rear fan assembly is secured in place. Figure 34. Installing the rear fan assembly 8. Connect the rear fan assembly cable to the system fan connector on the system board. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67.
6. Remove the screw that secures the front audio and USB assembly bracket to the chassis to remove the bracket from the chassis. Figure 35. Removing the screw that secures the front audio and USB assembly to the chassis 7. Remove the two screws that secure the front audio and USB assembly to its bracket and remove the failing front audio and USB assembly from the bracket. 8.
• “Removing the WiFi card module” on page 57 • “Installing the WiFi units” on page 59 Removing the WiFi adapter card To remove a WiFi adapter card, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. At the rear of the computer, remove the screw that secures the PCI card latch. 4. Grasp the WiFi adapter card that is currently installed and gently pull it out of the slot.
1. Remove the WiFi adapter card from the computer, and then disconnect the front and rear WiFi antenna cables from the WiFi card module. Figure 37. Removing the WiFi antenna cables 2. Remove the two screws that secure the WiFi card module to the WiFi adapter card. Figure 38.
3. Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card. Figure 39. Removing the WiFi card module Installing the WiFi units To install the WiFi units, do the following: Chapter 5.
1. Insert the WiFi card module into the mini PCI Express slot, and then install the two screws to secure the WiFi card module to the WiFi adapter card. Figure 40.
2. Connect the front antenna cable and rear antenna cable to the WiFi card module. Figure 41. Installing the WiFi antenna cables 3. Install the WiFi adapter card into the PCI Express x1 slot on the system board. See “Locating parts on the system board” on page 11. 4. Pivot the card latch to the closed position to secure the WiFi adapter card. Figure 42. Installing the WiFi adapter card What to do next: • To work with another piece of hardware, go to the appropriate section.
Installing or removing the rear WiFi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the rear WiFi antenna. Installing the rear WiFi antenna To install the rear WiFi antenna, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2.
3. Hold the thicker end of the rear WiFi antenna and unscrew the WiFi antenna from the rear of the computer. Figure 44. Removing the rear WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67.
Figure 45. Peeling off the paper that protects the stickers 5. Stick the front antenna to the front panel as shown. Then insert the front antenna cable through the hole in the front panel. Figure 46. Installing the front WiFi antenna 6. Connect the front antenna cable to the WiFi card module. What to do next: • To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Removing the front WiFi antenna To remove the front WiFi antenna, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 35. 4. Disconnect the front antenna cable from the WiFi card module. 5.
4. Connect a new keyboard to the appropriate connector on the computer. Your keyboard might be connected to a PS/2 keyboard connector 1 or a USB connector 2 . Depending on where you want to connect your keyboard, see “Locating connectors, controls, and indicators on the front of your computer” on page 8 or “Locating connectors on the rear of your computer” on page 9. Figure 48. Keyboard connectors What to do next: • To work with another piece of hardware, go to the appropriate section.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 67. Completing the parts replacement After completing the installation or replacement for all parts, you need to reinstall the computer cover and reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program.
6. If there is a padlock available, lock the computer cover. See “Locking the computer cover” on page 28. 7. If there is an integrated cable lock available, lock the computer. See “Attaching an integrated cable lock” on page 29. 8. Reconnect the external cables and power cords to the computer. See “Locating connectors on the rear of your computer” on page 9. 9. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 77.
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. This chapter contains the following topics: • Creating and using recovery media • Performing backup and recovery operations • Using the Rescue and Recovery workspace • Creating and using a rescue medium • Installing or reinstalling device drivers • Solving recovery problems Notes: 1.
Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. On the Windows Vista operating system, you can create recovery media using only discs, so this operation is also called “creating Product Recovery discs.” • To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
• To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options.
• Restore your hard disk drive from a Rescue and Recovery backup: If you have backed up your hard disk drive using the Rescue and Recovery program, you can restore the hard disk drive from a Rescue and Recovery backup, even if you cannot start the Windows operating system. • Restore your hard disk drive to the factory default state: The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default state.
3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media window opens. 4. In the Rescue Media area, select the type of the rescue medium you want to create. You can create a rescue medium using a disc, a USB hard disk drive, or a secondary internal hard disk drive. 5. Click OK and follow the instructions on the screen to create a rescue medium. • To create a rescue medium on the Windows Vista operating system, do the following: 1.
6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers. Attention: When you reinstall device drivers, you are changing the current configuration of your computer.
5. Open the appropriate application subfolder. 6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver for an option you installed, refer to the documentation that comes with the option. When you reinstall device drivers, you are changing the current configuration of your computer.
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Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 78. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password. To erase a lost or forgotten password, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.
• Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program.
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Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Do the following to locate the downloadable files for your machine type: a. Click Download & Drivers. b. In the left pane, click Downloads and drivers.
14. Turn on the computer to restart the operating system. Chapter 8.
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Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
Using System Update The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates.
• Do not place items on top of the monitor or cover any of the vents in the monitor or computer. These vents provide airflow to keep your computer from overheating. • Keep food and drinks away from all parts of your computer. Food particles and spills might make the keyboard and mouse stick and unusable. • Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard. • Always disconnect a power cord by grasping the plug, but not the cord.
Display screen Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically. See “Cleaning a flat-panel monitor surface” on page 90 or “Cleaning a glass-screen surface” on page 90. Cleaning a flat-panel monitor surface If you have a flat-panel computer display that has a flexible film surface, do the following to clean the special surface. Wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles.
1. Back up all files and data from the hard disk drive. There are a variety of backup programs available commercially. Your operating system also might have a backup program that you can use. Lenovo provides the Rescue and Recovery program to help you back up and restore data. See “Performing backup and recovery operations” on page 70 for more information. 2. Remove all media (diskettes, compact discs, tapes, and so on) from the drives. 3. Turn off the computer and all attached devices.
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Chapter 10. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 113 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 80.
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic programs to ensure your computer is operating correctly. 3. Reinstall the new hardware option or software following the manufacturer's instructions.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 110 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 113. DVD movie will not play Symptom: DVD movie will not play.
• Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is set to less than 1152 x 864. • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 110 for instructions).
1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 “Getting information, help, and service” on page 113 for details. The mouse or pointing device does not work Symptom: The mouse or pointing device does not work.
• The wireless Keyboard is located less than ten meters away from the transceiver. • The transceiver is fully installed. Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type.
If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 110 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 113. The image appears to be flickering Symptom: The image appears to be flickering. Actions: • The monitor might be operating in a low-refresh rate display mode.
• “Bluetooth problems” on page 104 For more information, see “Help and Support” on page 113.
Actions: • Make sure that WOL is enabled in the BIOS Setup Utility program. • If it is, check with your LAN administrator for the necessary settings. If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur. Actions: • Use Category 5 wiring and make sure that the network cable is securely connected.
• “PIM items sent from the Windows 7 or the Windows Vista operating system cannot be received correctly” on page 105 Sound does not come from the Bluetooth headphone Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the headset/headphone is connected using Headset profile or AV profile. Action: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2.
An option that previously worked does not work now Symptom: An option that previously worked does not work now. Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. • If the failing option is a SCSI option, verify that: – The cables for all external SCSI options are connected correctly. – The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.
– 1. Click Start ➙ Control Panel. 2. Click Programs. 3. Click Turn Windows features on or off. 4. A list of optional Windows components is displayed. Follow the instructions on the screen. – 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. 3. Click Disk Cleanup. 4. Select Files from all users on this computer. 5. Click Continue. 6. Click the More Options tab. 7. In the Programs and Features area, click the Clean up button. 8.
Action: Run the Windows Disk Defragmenter program. Note: Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive, the disk defragmentation process might take up to several hours to complete. • On the Windows Vista operating system, do the following: 1. Close any programs that are currently running and close any open windows. 2. Click Start ➙ Computer. 3. Right-click your C drive entry and then click Properties. 4. Click the Tools tab. 5.
If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See Chapter 11 “Getting information, help, and service” on page 113. Serial port problems Use this information to troubleshoot the serial port and devices attached to the serial port. Symptom: Serial port cannot be accessed. Actions: • Make sure the serial cable is securely connected to the serial port on the computer and to the serial device.
– Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. (If you just installed an adapter or memory, you might have a memory-address conflict.) – The software is designed to operate on your computer. – Other software works on your computer. – The software you are using works correctly on another computer.
1. Depending on the date when your computer was manufactured, your computer is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for diagnostic purposes. For more information about the Lenovo ThinkVantage Toolbox program, see “Lenovo ThinkVantage Toolbox” on page 111. For more information about the Lenovo Solution Center program, see “Lenovo Solution Center” on page 111. 2. You can also download the PC-Doctor for DOS diagnostic program from http://www.
Windows operating system. Use the PC-Doctor for DOS diagnostic program if you are unable to start the Windows operating system or if the two diagnostic programs preinstalled on your computer have not been successful in isolating a possible problem. You can run the PC-Doctor for DOS diagnostic program from a diagnostic disc that you created. Creating a diagnostic disc This section provides instructions on how to create a diagnostic disc. To create a diagnostic disc, do the following: 1.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.
These items are not covered by the warranty: • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs Refer to the ThinkCentre Safety and Warranty Guide that comes with your computer for info
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Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Television output notice The following notice applies to models that have the factory-installed television-output feature.
Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
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Appendix C. WEEE and recycling statements Important WEEE Information The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for example, European Directive 2002/96/EC, India E-Waste Management & Handling Rules, 2011). Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment (WEEE). These regulations determine the framework for the return and recycling of used appliances as applicable within each geography.
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix D. Restriction of Hazardous Substances Directive (RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Appendix E. Ek Bilgiler 1. İmalatçı ya da ithalatçı firmaya ilişkin bilgiler: Ürünün ithalatçı firması, Lenovo Technology B.V. Merkezi Hollanda Türkiye İstanbul Şubesi’dir. Adresi ve telefonu şöyledir: Uner Plaza Eski Üsküdar Yolu Erkut Sokak. No: 4 / 1 Kat: 3 Kozyatağı Kadıkoy, İSTANBUL, Türkiye Tel: 90 216 570 01 00 - 99 Faks: 90 216 577 01 00 2. Bakım, onarım ve kullanımda uyulması gereken kurallar: Elektronik cihazlar için gösterilmesi gereken standart özeni göstermeniz yeterlidir.
9. Bağlantı ve montaja ilişkin bilgiler: Aksamınızı çalışır hale getirebilmeniz için gerekli bağlantı ve montaj bilgileri bu kılavuzda yer almaktadır. Kuruluş işlemini kendiniz yapmak istemiyorsanız satıcınızdan ya da bir Servis İstasyonu’ndan ücret karşılığı destek alabilirsiniz. 10. Bakanlıkça tespit ve ilan edilen kullanım ömrü: Bakanlıkça tespit ve ilan edilen kullanım ömrü 7 yıldır. 11.
Appendix F. Servis istasyonlari Garanti süresi içerisinde müşteri arızalı ürünü aşağıda belirtilen merkezlere teslim ederek garanti hizmetinden yararlanır. Ürün yerinde garanti hizmeti içeriyorsa, bu merkezlerden birine telefon edebilirsiniz. Garanti Hizmetinin Alınabileceği Merkezler ADANA BSD Bilgisayar San. ve Tic. Ltd. Şti. Adres: Cemal Paşa Mah. 7.Sokak No:7 Mualla Berrin Gökşen Apt. Zemin Kat Seyhan/Adana Web Adresi: http://www.bsd.com.
Probil Bilgi İşlem Destek ve Dan.San. ve Tic. A.Ş. Adresi: Teknoloji Geliştirme Bölgesi, ODTÜ Ofis Bina, Batı Cephe A-1 ODTÜ / Ankara Posta kodu: 06531 Web Adresi: http://www.probil.com.tr/ Telefon: 312 210 18 08 Faks no: 312 210 18 05 ANTALYA Bilser Bilgi İşlem Tic. Ltd. Şti. Adresi: Güllük Cad., 146. Sok., Gökhan Apt. No:1/3,6,7 Antalya Posta kodu: 07050 Web Adresi: http://www.bilser.net/ Telefon: 242 247 75 28 Faks no: 242 241 10 68 BOLU Ercoşkun Bilgisayar Yaz.Don.ve Dan.Hiz. Ltd. Şti.
ERZİNCAN Erzincan Bigisayar Adresi: Hükümet Caddesi, No:33/1 Erzincan Web Adresi: http://www.erzincanbilgisayar.com/ Telefon: 446 223 89 87 Faks no: 446 224 24 34 ERZURUM Şark Bilgisayar Elektronik San. ve Tic. Ltd. Şti. Adresi: Yukarı Mumcu Caddesi, No:9 Erzurum Posta kodu: 25100 Web Adresi: http://www.sarkbil.com.tr/ Telefon: 442 234 21 02 / 04 Faks no: 442 218 21 07 IBM Türk Ltd. Şti. Adresi: Yukarı Mumcu Cad. Elpaş İş Hanı Kat:2 No:3 Erzurum Web Adresi: http://www.tr.ibm.
IĞDIR Ebru Elektronik ve Bilgisayar Sistemleri Adresi: Atatürk Caddesi, No:261 Iğdır Posta kodu: 76000 Web Adresi: http://www.ebruelektronik.com/ Telefon: 476 227 76 66 / 476 227 08 43 / 476 227 08 44 Faks no: 476 227 76 66 İSTANBUL Bilgi Birikim Sistemleri Elktr. ve Bilg. Endüstrisi Müh. Hiz. Ltd. Şti. Adresi: Kocayol Caddesi, Kozyatağı Sokak, No: 3/B Kat:3 Kozyatağı İstanbul Web Adresi: http://www.bilgibirikim.com/ Telefon: 216 373 98 00 Faks no: 216 373 99 33 Destek Bilgisayar ve İletişim Hizmetleri Tic.
Novatek Bilgisayar Sistemleri San.ve Tic.Ltd. Şti. Adresi: Raşit Rıza Sokak, Yıldırım İş Hanı, No: 1 Kat: 1 Mecidiyeköy İstanbul Posta Kodu: 80300 Web Adresi: http://www.novateknoloji.com/ Telefon: 212 356 75 77 Faks no: 212 356 75 88 Peritus Bilgisayar Sist. Dış Tic.San.Ltd. Şti. Adresi: Ziverbey Eğitim Mahallesi, Poyraz Sokak, Sadıkoğlu İş Merkezi 1, D:15 Ziverbey Kadıköy İstanbul Posta kodu: 81040 Web Adresi: http://www.pbs.biz.
IBM Türk Ltd. Şti. Adresi: Ankara Asfaltı No: 7 Bayraklı İzmir Web Adresi: http://www.tr.ibm.com/ Telefon: 232 462 27 00 Faks no: 232 486 69 23 Probil Bilgi İşlem Destek ve Dan.San. ve Tic. A.Ş. Adresi: Şair Eşref Bulvarı, Huzur İşhanı, No:27/2 Kat:2 Alsancak İzmir Posta kodu: 35210 Web Adresi: http://www.probil.com.tr/ Telefon: 232 445 33 33 Faks no: 232 441 40 40 KAYSERİ Netcom Bilişim Hizmetleri ve Tic. Ltd. Şti.
ŞANLIURFA Bilban Bilgisayar Eğitim Tic. San. Ltd. Şti. Adresi: Kızılay İşhanı, Kat:1-2 Şanlıurfa Web Adresi: http://www.bilban.com.tr/ Telefon: 414 215 05 52 Faks no: 414 212 22 12 TRABZON IBM Türk Ltd. Şti. Adresi: Kahramanmaraş Cad. İpekyolu İş Merk. Kat:4 No: 7 Trabzon Web Adresi: http://www.tr.ibm.com/ Telefon: 362 230 88 52 Faks no: 362 230 88 52 Somdata Bilgisayar Paz. ve Tic. Ltd. Şti.
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Index A specifications a rescue medium, creating and using Administrator, password 78 antivirus software 7 audio line-in connector 9 audio line-out connector 9 audio subsystem 1 B backup and recovery operations basic troubleshooting 93 battery, replacing 43 boot-block recovery 84 14 72 E environment, operating 4 Ethernet 1 Ethernet connector 10 exiting, Setup Utility 81 expansion 2 external options, installing 33 70 C cable lock, security 29 changing password 78 startup device sequence 80 cleaning a
memory module PCI card 36 internal drives 1 39 features 3 power supply assembly, replacing 46 power-on self-test (POST) 83 Power-On, Password 78 programs, updating system 83 purchasing additional services 115 K keyboard replacing 65 keyboard connector R 10 L Lenovo Solution Center 111 Lenovo ThinkVantage Toolbox 111 Lenovo ThinkVantage Tools 113 Lenovo Welcome 5, 113 locating components 11 M media, creating and using recovery media memory module installing, replacing 39 system board 39 Microphone con
software recovering 69 solid state drive, installing 50 solving recovery problems 75 starting the Setup Utility program startup device 80 sequence, changing 80 temporary, selecting 80 static-sensitive devices, handling system management 1 programs 83 system board connectors 12–13 locating parts 11 locations 12–13 memory module 39 77 33 T temporary startup device 80 the BIOS, updating (flashing) 83–84 trademarks 118 troubleshooting, basic 93 troubleshooting, diagnostics 93 U updating (flashing) the BIOS
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