User Guide ThinkPad T430s and T430si
Notes: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix D “Notices” on page 171 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/ThinkPadUserGuides. First Edition (May 2012) © Copyright Lenovo 2012.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . Right-side view. . . . . . . . . . . Left-side view . . . . . . . . . . . Bottom view . . . . . . . . . . . . Rear View . . . . . . . . . . . . .
Chapter 6. Replacing devices . . . . . Static electricity prevention . . . . . . . . . Replacing the battery . . . . . . . . . . . Replacing a memory module . . . . . . . . Replacing the hard disk drive or solid state drive Replacing the keyboard . . . . . . . . . . Replacing a PCI Express Mini Card for wireless LAN/WiMAX connection . . . . . . . . . . Replacing a PCI Express Mini Card for wireless WAN connection . . . . . . . . . . . . . Replacing the Serial Ultrabay Slim device . . .
Lenovo product service information for Taiwan . . . . . . . . . . . . . . . . When attaching an external monitor . . . . Appendix B. WEEE and recycling statements . . . . . . . . . . . . . EU WEEE statements . . . . . . . . Japan recycling statements . . . . . Recycling information for Brazil . . . . Battery recycling information for Taiwan . © Copyright Lenovo 2012 . . . . . . . . . . . . 164 164 165 . . . . 165 165 166 166 Battery recycling information for the European Union . . . . . . . . . . .
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power switch is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away.
Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
General battery notice DANGER Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock. In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. Never attempt to open or service any battery.
Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: • Throw or immerse into water • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations.
Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: • When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Liquid crystal display (LCD) notice CAUTION: The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break.
DANGER Do not connect phone line while using tablet mode. Notice for users in the U.S.A. Many personal computer products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a personal computer.
Chapter 1. Product overview This chapter provides information about the locations of connectors, locations of important product labels, computer features, specifications, operating environment, and preinstalled ThinkVantage® programs.
1 Built-in microphones (on some models) The built-in microphones capture sound and voice when used with an application program capable of handling audio. 2 Integrated camera (on some models) Use the camera to take pictures or hold a video conference. For more information, see “Using an integrated camera” on page 41. 3 ThinkLight light The ThinkLight light enables you to use your computer when the lighting condition is not ideal.
Right-side view Figure 2. ThinkPad T430s and T430si right-side view 1 Security keyhole 2 Serial Ultrabay™ Slim bay 3 Wireless radio switch 1 Security keyhole Purchase a security cable lock that fits this keyhole to lock your computer to a stationary object to protect your computer from theft. 2 Serial Ultrabay Slim bay Your computer has a bay for Serial Ultrabay Slim devices. An optical drive is installed in the bay. You can install a 9.5-mm-thick Serial Ultrabay Slim device in the bay.
Left-side view Figure 3. ThinkPad T430s and T430si left-side view 1 Fan louvers 2 USB 3.0 connector 3 Combo audio jack 4 Media card reader slot or ExpressCard slot 5 Smart card slot (on some models) 1 Fan louvers The internal fan and louvers enable air to circulate in the computer and cool the central processor. Note: To avoid impeding airflow, do not place any obstacle in front of the fan. 2 USB 3.0 connector The Universal Serial Bus (USB) 3.
• If your computer has a media card reader slot, it supports the following cards: – Secure Digital (SD) card – Secure Digital High-Capacity (SDHC) card – Secure Digital eXtended-Capacity (SDXC) card – MultiMediaCard (MMC) • If your computer has an ExpressCard slot, it supports a 34 mm-wide card. For more information about the supported cards, see “Using an ExpressCard, a flash media card, or a smart card” on page 42. 5 Smart card slot Some models have a smart card slot.
3 Port replicator or docking station connector Connect your computer to a supported docking station or port replicator through this connector to extend the computer capabilities when you are in your office or at home. For more information about the supported docking stations and port replicators, see “ThinkPad docking stations and port replicators” on page 100. 4 Memory-upgrade slot You can increase the amount of memory in your computer by installing a memory module in the memory-upgrade slot.
1 Power jack Connect the ac power adapter to the power jack to provide ac power to the computer and charge the battery. 2 Ethernet connector Connect your computer to a LAN through the Ethernet connector. DANGER To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector. You can only connect an Ethernet cable to this connector. Two indicators, to the upper right and left of the connector, show the status of the network connection.
7 Fan louvers The internal fan and louvers enable air to circulate in the computer and cool the central processor. Note: To avoid impeding airflow, do not place any obstacle in front of the fan. Status indicators Your computer has system-status indicators and power-status indicators. The status indicators show the current status of your computer. System-status indicators 1 Wireless LAN/WAN/WiMAX/Bluetooth status indicator • Green: The wireless LAN, WAN, Bluetooth, or WiMAX feature is on.
Power status indicators 1 Sleep status • Green: The computer is in sleep mode. • Blinking green: The computer is entering sleep or hibernation mode, or is resuming normal operation. 2 Battery status • Green: The battery charge level is 20% or more. • Orange: The battery charge level is between 5% and 20%. • Fast blinking orange: The battery charge level is 5% or less, or the battery is charging. • Slow blinking orange: The battery is being charged.
You can find the machine type and model of your computer on the label as shown below: FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the PCI Express Mini Card shown on the enclosure of your computer. The FCC ID and IC Certification number label is affixed on the card installed in the PCI Express Mini Card slot of your computer.
If no integrated wireless PCI Express Mini Card has been preinstalled in your computer, you can install one. To do this, follow the procedure in “Replacing a PCI Express Mini Card for wireless LAN/WiMAX connection” on page 78 or “Replacing a PCI Express Mini Card for wireless WAN connection” on page 85. Note: Only Lenovo authorized wireless LAN or wireless WAN cards are allowed to be used in your computer.
Storage device • 2.5-inch (7 mm height) hard disk drive or 2.5-inch (7 mm height) solid state drive • mSATA solid state drive (for cache only, on some models) Display The color display uses TFT technology. • Size: 14.0 inches (355.
Security features • Fingerprint reader (on some models) Specifications This section lists the physical specifications for your computer. Size • Width: 343.0 mm (13.5 inches) • Depth: 230.0 mm (9.05 inches) • Height: 21.2 to 26.0mm (0.83 inch to 1.
Do not place any beverages on top of or beside the computer or other attached devices. If liquid is spilled on or in the computer or an attached device, a short circuit or other damage might occur. Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage. ThinkVantage programs Your computer is preinstalled with ThinkVantage programs to help you work more easily and securely.
follow the instructions on the screen. When the installation process completes, the program icon will be activated, and you can find the program in Control Panel. The programs and the corresponding sections and green texts in Control Panel are listed in the following table. Table 2.
Active Protection System The Active Protection System program protects your hard disk drive when the shock sensor inside your computer detects a condition that could damage the drive, such as system tilt, excessive vibration, or shock. The hard disk drive is less vulnerable to damage when it is not operating. This is because when the hard disk drive is not operating, the system stops it from spinning, and might also move the read and write heads of the drive to areas that do not contain data.
Power Manager The Power Manager program provides convenient, flexible, and complete power management for your computer. It enables you to adjust your computer power settings to achieve the best balance between performance and power saving. Recovery Media The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings.
18 User Guide
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
• To achieve the best balance between performance and power saving, create and apply power plans by use of Power Manager. • If your computer will be turned off for an extended period of time, you can prevent battery power from draining by removing the battery. See “Power management” on page 27 for more information.
Special keys and buttons Your computer has several special keys and buttons to help you work more easily and effectively. Function key combinations To use the Fn function key combinations, press and hold the Fn key 1 ; then press one of the function keys 2 . Release both keys. Power conservation • Fn+F4 Put your computer into sleep mode. To return to normal operation, press the Fn key. Note: If you want to use the combination to put the computer into hibernation mode, change the settings in Power Manager.
– OnScreen Display Utility – Wireless device drivers You can download these drivers from http://www.lenovo.com/ThinkPadDrivers. Changing the camera and audio settings • Fn+F6 Press Fn+F6 to open the Communications settings window. From this window, you can take a picture, change the camera and audio settings, and open the Communications Utility program. Adjusting the brightness level of the computer display • Fn+F8: The computer display becomes dimmer. • Fn+F9: The computer display becomes brighter.
Volume and mute buttons Adjust the sound volume level of the built-in speakers by using the following three buttons: 1 2 3 Speaker mute button Volume control button Microphone mute button If you mute the sound and then turn off your computer, the sound will remain muted when you turn on your computer again. To turn on the sound, press the speaker mute button again or press the volume control button.
Windows key 1 Windows key Press this key to display or hide the Start menu from the Windows operating system. For information about using the Windows key with other keys, refer to the help information system of the Windows operating system. Using the UltraNav pointing device Your computer may come with the UltraNav pointing device. The UltraNav pointing device consists of the TrackPoint pointing device and the touch pad, each of which is itself a pointing device with both basic and extended functions.
Using the TrackPoint pointing device The TrackPoint pointing device consists of a pointing stick 1 on the keyboard and three click buttons at the bottom of the keyboard. To move the pointer 5 on the screen, you apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard; the pointing stick itself does not move. The speed at which the pointer moves depends on the pressure you apply to the pointing stick.
Changing the cap The cap 1 on the end of the TrackPoint pointing stick is removable. You can replace it as shown. Note: If you replace the keyboard, a new keyboard is shipped with the default cap. If you wish, you can keep the cap from your old keyboard and use it on the new one. Using the touch pad The touch pad of your computer supports multi-touch with which you can zoom in, zoom out, scroll, or rotate on the screen while browsing the Internet or reading or editing a document.
Customizing the touch pad To customize the touch pad, do the following: 1. Click Start ➙ Control Panel ➙ Hardware and Sound ➙ Mouse ➙ UltraNav. 2. Under TouchPad, proceed to changing the settings. Disabling the UltraNav pointing device and using an external mouse If you attach an external mouse to a USB connector, you can use the external mouse simultaneously with the TrackPoint pointing device and the touch pad.
– How often you access the hard disk drive. – How bright you make the computer display. – How often you use the wireless features. Using the ac power adapter The power to run your computer can come either from the lithium-ion (Li-ion) battery pack provided with it, or from ac power through the ac power adapter. While you use ac power, the battery charges automatically. The ac power adapter that comes with your computer has two basic components: 1.
Maximizing battery life To maximize the life of the battery, do the following: • Use the battery until the charge is completely depleted; that is, use the battery until the battery status indicator starts blinking orange. • Recharge the battery completely before using it. The battery is fully charged if the battery indicator shows green when the ac power adapter is plugged in. • Always use power management features such as power modes, screen blank, sleep, and hibernation.
Use the Power Manager program to configure how you want the computer enter hibernation mode. For more information, see the help information system of the Power Manager program. • Wireless off When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off. This will help conserve power. To turn off the wireless features, press Fn+F5 or use the wireless radio switch.
DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances.
DANGER There is a danger of an explosion if the backup battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse into water, (2) allow it to heat to more than 100°C (212°F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company's safety standards.
WiMAX This long-range wireless data transmission technology based on the 802.16 standard, is expected to provide the user a “last mile” broadband connectivity similar to that provided by cable or ADSL, but without the need to physically connect a cable to the personal computer.
To use the wireless WAN feature, start the Access Connections program. For information on how to start the Access Connections program, see “Accessing ThinkVantage programs” on page 14. Using Bluetooth If your computer is equipped with the integrated Bluetooth feature, you can enable or disable the feature by pressing Fn+F5. When you press Fn+F5, a list of wireless features is displayed. You can enable or disable the Bluetooth feature with a single click.
– – Power to the wireless radio is off or no signal. Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve signal strength, move your computer closer to the wireless access point. – Power to the wireless radio is on. The signal strength of the wireless connection is marginal. – Power to the wireless radio is on. The signal strength of the wireless connection is excellent.
– No association – No signal – Signal level 1 – Signal level 2 – Signal level 3 Note: If you have trouble in making a connection, try moving your computer closer to your wireless access point. Enabling or disabling the wireless feature To enable or disable the wireless features, do one of the following: • Press Fn+F5 to bring up the wireless feature list, such as wireless LAN and Bluetooth. Select a feature to enable or disable it.
Connecting an external monitor To attach an external monitor, do the following: 1. Connect the external monitor to the VGA connector or the Mini DisplayPort connector. 2. Turn on the external monitor. 3. Change the display output location by pressing Fn+F7. This enables you to switch between viewing output on the external monitor, the computer monitor, or both monitors. Note: If your computer cannot detect the external monitor, right-click on the desktop, then select Screen resolution.
Using the DVI monitor If your computer has one of the following optional expansion units, you can connect a digital visual interface (DVI) monitor to your computer: • ThinkPad Mini Dock Series 3 • ThinkPad Mini Dock Series 3 with USB 3.0 • ThinkPad Mini Dock Plus Series 3 • ThinkPad Mini Dock Plus Series 3 with USB 3.0 Notes: • The screen mode that can be used depends on the specifications of the DVI monitor.
Using the Mini DisplayPort connector Depending on the model, your computer might have a Mini DisplayPort connector, a digital display interface for connecting various external devices, such as CRT monitors, LCD monitors, projectors, or even high-definition televisions. This connector enables a plug-and-play setup and supports adapters that can plug into DVI, VGA, or HDMI connectors. The Mini DisplayPort connector of your computer supports audio as well as video streaming.
To change the resolution and color quality for each monitor, do the following: 1. Right-click on the desktop, and click Screen resolution. 2. Click the monitor-1 icon (for the primary display, the computer display). 3. Set the resolution for the primary display. 4. Click the monitor-2 icon (for the secondary display, the external display). 5. Set the resolution for the secondary display. 6. Click Advanced settings and set up the color quality on the Monitor tab. 7. Click OK to apply the changes.
To configure the microphone for optimized sound recording on Windows 7 operating system, use the Realtek HD Audio Manager program. To start the program, click Start ➙ Control Panel ➙ Hardware and Sound ➙ Realtek HD Audio Manager. Using an integrated camera If your computer has an integrated camera, when you press Fn+F6 to open the Communications settings window, the camera will be launched and the green camera-in-use indicator will turn on automatically.
MultiBurner drive This drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs. In addition, it can record on DVD-R discs, DVD-RW discs, type II DVD-RAM discs, CD-RW standard and high speed discs, and CD-R discs.
To remove a card, do the following: 1. Click the triangular icon on the taskbar to show hidden icons. Then, right-click the Safely Remove Hardware and Eject Media icon. 2. Select the item you want to remove to stop the card. 3. Press the card to eject it from your computer. 4. Remove the card and store it safely for future use. Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed.
44 User Guide
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and travelling with your computer. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
screen clean and set the brightness to levels that enable you to see the screen clearly. Press Fn+F8 or Fn+F9 to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position. Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to best suit your desired posture. Arm and hand position: If available, use chair arm rests or an area on your working surface to provide weight support for your arms.
Assistive technologies Some accessibility technologies are available through the Accessibility Options program. Depending on your operating system, the number of accessibility options available varies. In general, accessibility options enhance the way users with hearing, vision, or mobility limitations navigate and use their computer. For example, some users might not have the fine motor skills required to use a mouse or select key combinations.
• External mouse, if you are accustomed to using one • Ethernet cable • Extra battery, charged • A quality carrying case that provides adequate cushion and protection • External storage device If you are traveling to another country, you might want to consider taking an ac power adapter for the country to which you are travelling. To purchase travel accessories, go to http://www.lenovo.com/accessories.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
2. Type the master hard disk password. Note: To return to the icon , press F1 again. If this icon is displayed, type a supervisor password. Power-on password You can set a power-on password to help protect your computer against access by unauthorized users. If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the computer. You must enter the correct password to start using the computer. Setting a power-on password 1. Print these instructions. 2.
no one else knows it. Then the administrator sets a user password for each computer in the network, and tells each user the password for his or her computer. The user can then change the user password as desired, but the administrator still can get access by using the master password. Note: When a master hard disk password is set, only the administrator can remove the user hard disk password. Setting a hard disk password 1. Print these instructions. 2. Save all open files, and exit all applications. 3.
Changing or removing a hard disk password Follow steps 1 through 7 in “Setting a hard disk password” on page 51, typing your password to get access to the ThinkPad Setup program. To change or remove the user hard disk password, do the following: • To change the hard disk password, type the current password in the Enter Current Password field. Then type the new password in the Enter New Password field, and retype the password you just entered to verify it in the Confirm New Password field.
– Enabling or disabling the Wake on LAN and Flash over LAN features – Enabling or disabling the Internal Network Option ROM feature – Changing date and time – Enabling or disabling the Lock UEFI BIOS Settings feature – Enabling or disabling the Password at unattended boot feature – Specifying the minimum length for power-on passwords and hard disk passwords – Changing the setting for the security chip – Enabling or disabling the Boot Device List F12 Option feature – Enabling or disabling the Boot Order Lock
b. In the Enter New Password field, type the new supervisor password; then retype the password you just entered to verify it in the Confirm New Password field. • To remove a password, do the following: a. In the Enter Current Password field, type the current supervisor password. b. Leave the Enter New Password and Confirm New Password fields blank. 9. Commit your password to memory and press Enter. A Setup Notice window is displayed.
To check the BitLocker status (Windows 7 only), click Start ➙ Control Panel ➙ System and Security ➙ BitLocker Drive Encryption. For details about Windows BitLocker Drive Encryption, see the Windows 7 help information system, or search for “Microsoft Windows BitLocker Drive Encryption Step-by-Step Guide” on the Microsoft Web site. Setting the security chip Strict security requirements are imposed on network client computers that transfer confidential information electronically.
To set the security chip, you have to start Client Security Solution, and follow the instructions on the screen. Note: Client Security Solution is not preinstalled on Windows 7 models. To configure the security chip, you need to download the latest version of Client Security Solution from the Lenovo Web site. To download Client Security Solution, go to http://www.lenovo.com/support. Then follow the instructions on the screen.
Table 4. LED behavior list_fingerprint reader LED behavior Description Steady green The fingerprint reader is ready to swipe. Blinking green once The fingerprint is being authenticated or has been authenticated. Blinking green The fingerprint reader is ready to swipe in power-on authentication state. Blinking amber The fingerprint could not be authenticated. Steady amber for 15 seconds The power-on authentication feature is disabled after three bad fingerprint swipes.
If you forget your hard disk password, Lenovo cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. Setting the fingerprint reader If you want to change the settings of the fingerprint reader, follow the procedure below.
• Your finger is very dry. • Your finger is stained with dirt, mud, or oil. • The surface of your finger is very different from when you enrolled your fingerprint. • Your finger is wet. • A finger is used that has not been enrolled. To improve the situation, try the following: • Clean or wipe your hands to remove any excess dirt or moisture from the fingers. • Enroll and use a different finger for authentication. • If your hands are too dry, apply lotion to them.
Using and understanding firewalls If your system is preinstalled with a firewall program, it protects against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information about how to use the firewall program, refer to the on-line help that comes with the program. Protecting data against viruses Your computer preinstalled with an antivirus program so you can detect and eliminate viruses.
Chapter 5. Recovery overview This chapter provides information about the recovery solutions provided by Lenovo.
To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media On the Windows 7 operating system operating system, you can use recovery media to restore the computer to the factory default settings only.
3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation. Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program on different operating systems. • To perform a recovery operation using the Rescue and Recovery program in the Windows 7 operating system, do the following: 1.
3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 66. 4. Do one of the following: • To rescue files from your hard disk drive or from a backup, click Rescue files and follow the instructions on the screen.
• If you have created a rescue medium using a USB hard disk drive, use the following instructions to use the rescue medium: 1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts.
• In the subfolder for the device, look for the executable file (a file with the extension .exe). Double-click the file, and follow the instructions on the screen. Attention: If you need updated device drivers, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 132.
Chapter 6. Replacing devices This chapter provides instructions on how to install or replace some hardware for your computer.
Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system”. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo.
4. Insert a fully charged battery until it clicks into place. 5. Slide the battery latch to the locked position. 6. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster.
3. Remove the battery. See “Replacing the battery” on page 67. 4. Loosen the screws 1 , then remove the cover 2 . 5. If the a memory module already is installed in the memory slot, press out on the latches on both edges of the socket at the same time. Then remove it and save it for future use. 6. Find the notch on the contact edge side of the new memory module you are installing. Attention: To avoid damaging the memory module, do not touch its contact edge.
7. Make sure that the notch on the memory module aligns correctly with the key in the memory slot, then insert the memory module into the socket at an angle of about 20 degrees. Press it in firmly. 8. Pivot the memory module downward until it snaps into place. 9. Make sure that the memory module is firmly fixed in the slot and cannot be moved easily. 10. Reinstall the memory slot cover and tighten the screws. 11. Reinstall the battery. See “Replacing the battery” on page 67. 12.
Replacing the hard disk drive or solid state drive Before you start, print these instructions. When replacing the drive, be sure to follow the precautions. Attention: The hard disk drive or solid state drive is very sensitive. Incorrect handling can cause damage and permanent loss of data. Observe the following guidelines: • Replace the hard disk drive or solid state drive only if you upgrade it or have it repaired.
5. Remove the hard disk drive or solid state drive by pulling out the tab. 6. Detach the side rubber rails from the hard disk drive or the side spacer rails from the solid state drive. 7. Attach the side rubber rails to the new hard disk drive or the side spacer rails to the new solid state drive. Chapter 6.
8. Insert the hard disk drive or solid state drive into the bay, then slide it firmly into place. 9. Reinstall the cover of the bay 1 , then reinstall the screw 2 . 10. Reinstall the battery. See “Replacing the battery” on page 67. 11. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous.
4. Loosen the screws on the cover 1 , then remove the cover 2 . 5. Remove the two screws that secure the keyboard. 6. Turn the computer over and open the display. 7. Push hard in the direction shown by the arrows 1 to unlatch the front side of the keyboard. The keyboard will open up slightly 2 . Chapter 6.
8. Carefully lift the keyboard until you can see how it is connected. Hold the keyboard above the computer, and then detach the connector 1 . Remove the keyboard 2 . To install the keyboard, do the following: 1. Attach the connector.
2. Insert the keyboard. Make sure that the front edges of the keyboard are under the frame, and then press the keyboard downward. 3. Slide the keyboard until it is secured in place. 4. Close the computer display, and turn the computer over. Reinstall the two screws. Chapter 6.
5. Reinstall the memory slot cover and tighten the screws. 6. Reinstall the battery. See “Replacing the battery” on page 67. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a PCI Express Mini Card for wireless LAN/WiMAX connection This topic provides instructions on replacing a PCI Express Mini Card for wireless LAN/WiMAX connection. DANGER Electric current from power, telephone, and communication cables is hazardous.
4. Loosen the screws 1 , then remove the cover 2 . 5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. 6. Remove the screw 1 . The card pops up 2 . Chapter 6.
7. Remove the card. 8. Align the contact edge of the new PCI Express Mini Card with the corresponding socket contact of the computer. Note: If the new PCI Express Mini Card has two connectors, as in the following illustration, put the white cable in the cable protection tube.
9. Pivot the card until you can snap it into place by pressing the upper side of the connectors 1 , and secure the card with the screw 2 . 10. Connect the cables to the new PCI Express Mini Card. Be sure to attach the gray cable to the connector marked “MAIN” or “M” on the card, and the black cable to the connector marked “AUX” or “A”.
12. Reinstall the battery. See “Replacing the battery” on page 67. 13. Turn the computer over again. Connect the ac power adapter and all cables. To replace a PCI Express Mini Card with three connectors If your computer has the Multiple Input Multiple Output (MIMO) feature, a PCI Express Mini Card that has three connectors comes with the computer. To replace the card, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer.
6. Remove the screw 1 . The card pops up 2 . 7. Remove the card. Chapter 6.
8. Align the contact edge of the new card with the corresponding socket contact of the computer. Note: If the new PCI Express Mini Card has two connectors, as in the following illustration, put the white cable in the cable protection tube. 9. Pivot the card until you can snap it into place by pressing the upper side of the connectors 1 , and secure the card with the screw 2 .
10. Connect the cables to the new PCI Express Mini Card. Be sure to attach the gray cable to the connector marked “TR1” on the card, the white cable to the connector marked “RO” or “TR3” (center), and the black cable to the connector marked “TR2”. 11. Reinstall the memory slot cover and tighten the screws. 12. Reinstall the battery. See “Replacing the battery” on page 67. 13. Turn the computer over again. Connect the ac power adapter and all cables.
2. Close the computer display, and turn the computer over. 3. Remove the battery. See “Replacing the battery” on page 67. 4. Loosen the screws 1 , then remove the cover 2 . 5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them.
7. Remove the card. 8. Align the contact edge of the new wireless WAN card with the corresponding socket. 9. Pivot the card until you can snap it into place by pressing the upper side of each connector 1 . Secure the card with the screw 2 . Note: Depending on the system configuration of your computer, the card might have only one connector. Chapter 6.
10. Connect the cables to the new wireless WAN card. Note: Depending on the model, the marking for the connectors on your card might look different from the one shown in the illustration above. Be sure to attach the red cable to the MAIN or M connector, and the blue cable to the AUX or A connector. 11. Reinstall the memory slot cover and tighten the screws. 12. Reinstall the battery. See “Replacing the battery” on page 67. 13. Turn the computer over again.
4. Loosen the screws 1 , then remove the cover 2 . 5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. Note: Depending on the system configuration of your computer, the card might have only one connector. 6. Remove the screw 1 . The card with the bracket pops up 2 . Chapter 6.
7. Remove the card with the bracket. 8. Pull the card out of the bracket. 9. Insert the new card into the bracket. 10. Align the contact edge of the new wireless WAN card with the corresponding socket.
11. Pivot the card until you can snap it into place by pressing the upper side of each connector 1 . Secure the card with the screw 2 . Note: Depending on the system configuration of your computer, the card might have only one connector. 12. Connect the cables to the new PCI Express Half Mini card. Note: Depending on the model, the marking for the connectors on your card might look different from the one shown in the illustration above.
14. Reinstall the battery. See “Replacing the battery” on page 67. 15. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the Serial Ultrabay Slim device To replace the Serial Ultrabay Slim device, do the following: 1. Turn off the computer, then disconnect the ac power adapter and all cables from the computer. 2. Unlock the bay lock latch and hold it in the unlocked position.
Your computer might require a SIM card to establish wireless WAN connections. Depending on the country of delivery, the SIM card might already be installed in your computer or will be part of the shipping contents that came with your computer. If you find the SIM cards included in the shipping contents, a dummy card is installed in the SIM card slot. Then proceed with the following instructions. Note: The SIM card is identified by the IC chip mounted on one side of the card.
Replacing the backup battery Before you start, print these instructions. DANGER If the backup battery is incorrectly replaced, there is danger of an explosion. The backup battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it.
7. Reinstall the keyboard. See “Replacing the keyboard” on page 74. 8. Reinstall the battery. See “Replacing the battery” on page 67. 9. Turn the computer over again. Connect the ac power adapter and all cables. Chapter 6.
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Chapter 7. Enhancing your computer This chapter provides information on installing devices and taking advantage of your computer's high-technology features. • “Finding ThinkPad options” on page 97 • “Using the Serial Ultrabay Slim bay” on page 97 • “ThinkPad docking stations and port replicators” on page 100 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
2. Replace the device following instructions in “Replacing the Serial Ultrabay Slim device” on page 92. Installing a secondary hard disk drive into the Serial Ultrabay Slim bay You can upgrade the capacity of your computer by installing a secondary hard disk drive. To install a secondary hard disk drive into your computer, do the following: 1. If another Serial Ultrabay Slim device or a dummy device is installed in the Serial Ultrabay Slim bay, remove the device.
2. Insert the hard disk drive into the adapter with the label facing upward. Note: If your hard disk drive has a strap, be sure not to leave it under the drive. 3. Connect the hard disk drive to its connector. Chapter 7.
4. Close the hard disk drive stopper to secure the hard disk drive in place. Notes: • Make sure that the hard disk drive is inserted tightly into the hard disk drive adapter. • You cannot insert a hard disk drive for other ThinkPad computers into this ThinkPad Serial Hard Drive Bay Adapter III. If you want to use the files on the hard disk drive of another ThinkPad computer, copy the files to a removable storage device.
• ThinkPad Port Replicator Series 3 with USB 3.0 • ThinkPad Mini Dock Series 3 • ThinkPad Mini Dock Series 3 with USB 3.0 • ThinkPad Mini Dock Plus Series 3 • ThinkPad Mini Dock Plus Series 3 with USB 3.0 Attach your computer to one of the docking stations or port replicators to expand the working capability. When the computer is attached to a port replicator or docking station, never pick up the assembly by taking hold of the computer alone. Always hold the whole assembly.
ThinkPad Mini Dock Series 3 and ThinkPad Mini Dock Series 3 with USB 3.0 1 Power button: Press the power button to turn the computer on or off. 2 Key lock indicator: This indicator lights when the system lock key is in the locked position. When the system lock key is in the locked position, the eject button of the docking station is locked; you cannot attach or remove your computer. 3 Docking status indicator: This indicator lights when your computer is docked.
2 Key lock indicator: This indicator lights when the system lock key is in the locked position. When the system lock key is in the locked position, the eject button of the docking station is locked; you cannot attach or remove your computer. 3 Docking status indicator: This indicator lights when your computer is docked. 4 Eject button: Press the eject button to release the computer from the docking station.
ThinkPad Mini Dock Series 3 and ThinkPad Mini Dock Series 3 with USB 3.0 1 Power jack: Connect the ac power adapter. 2 DisplayPort connector: Connect a display device. 3 DVI connector: Connect a monitor that supports Single-Link DVI. Note: The DVI connector provides a digital interface only. This connector can only be used with a computer that supports DVI connection established through docking stations. 4 Headphone jack: 1/8 inch (3.5 mm) in diameter. Use it to connect an external headphone.
ThinkPad Mini Dock Plus Series 3 and ThinkPad Mini Dock Plus Series 3 with USB 3.0 1 3 DisplayPort connectors: Connect display devices. 2 4 DVI connectors: Connect monitors that support Single-Link DVI. Note: The DVI connectors provide a digital interface only. The connectors can only be used with a computer that supports DVI connection established through docking stations. 5 Ethernet connector: Connect the port replicator to an Ethernet LAN.
• If your computer is operating, make sure that it has finished any operations involving devices that are connected to a USB connector. Also make sure that any connection to an Ethernet connector has been disconnected. • The following illustrations are for the ThinkPad Mini Dock Series 3. The procedure is the same for other docking stations. For port replicators, start with step 2. 1. Make sure that the system lock key is in place and in the unlocked (horizontal) position. 2.
3. Put your computer on the platform of the docking station, making sure that the top-left corner of the computer is aligned with the guide plate. 4. Insert your computer into the docking station until you hear a click. The computer is attached to the docking station. Note: If the docking status indicator is not lighted after you attach the docking station, your computer is not correctly connected. Check the ac power adapter of the docking station, or disconnect and re-attach the ac power adapter.
Detaching a ThinkPad port replicator or docking station To detach your computer from the port replicator or docking station, do the following: 1. Ensure that: • The devices connected to USB connectors are not in use. • The connection to an Ethernet connector has been ended. • The system lock key of the docking station is in place and in the unlocked (horizontal) position for: – ThinkPad Mini Dock Series 3 – ThinkPad Mini Dock Series 3 with USB 3.
Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device or security feature. For the ThinkPad docking stations, in addition to attaching a mechanical lock to the docking station, you also can use the system lock key to lock the eject button. When the eject button is locked, the computer cannot be detached from the docking station.
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Chapter 8. Advanced configuration While it is important to protect files, data, and settings that are on the hard disk drive, you also might need to install a new operating system, install new device drivers, update your system UEFI BIOS, or recover preinstalled software. This topic will help you handle your computer with proper care and keep it in top working shape.
Country or region: Code China: SC Denmark: DK Finland: FI France: FR Germany: GR Italy: IT Japan: JP Netherlands: NL Netherlands: NL Norway: NO Spain: SP Sweden: SV Taiwan and Hong Kong: TC United States: US Installing Windows 7 operating system Before you start, print these instructions. Before you start, print these instructions. To install the Windows 7 operating system and its related software on your computer, do the following: 1. Start ThinkPad Setup. 2. Select Startup. 3. Select UEFI/Legacy Boot. 4.
Note: The Web site address might change without notice. If the homepage is not displayed, search for it from the Microsoft top page. To install a fix module, run the EXE file in a subfolder and follow the instructions on the screen. Note: If you remove the hard disk drive from the computer with a single-core processor and install it on a computer with a dual-core processor, you can get access to the hard disk drive.
9. Select Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer. 10. Click Have Disk. 11. Specify path C:\SWTOOLS\DRIVERS\MONITOR to this monitor INF file. Then, click Open. 12. Click OK. 13. Confirm the correct display type, then click Next. 14. When installation completes, click Close. 15. Click Close to close the Display Properties window. 16. Click OK on the Monitor tab. 17. Click OK and close the Display Settings window.
• UEFI BIOS Version • UEFI BIOS Date (Year-Month-Day) • Embedded Controller Version • Machine Type Model • System-unit serial number • System board serial number • Asset Tag • CPU Type • CPU Speed • Installed memory • UUID • MAC address (Internal LAN) Config menu If you need to change the configuration of your computer, select Config from the ThinkPad Setup program main menu. The following table lists the Config menu items. Notes: • Default values are in boldface.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments when a hard disk password is set.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments Keyboard/Mouse TrackPoint • Disabled Enable or disable the built-in TrackPoint pointing device. • Enabled Note: If you want to use an external mouse, select Disabled. Touch Pad • Disabled Enable or disable the built-in touch pad. • Enabled Note: If you want to use an external mouse, select Disabled.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments connector on a docking station. Graphics Device • Integrated Graphics • Discrete Graphics • NVIDIA Optimus Integrated Graphics will achieve longer battery life, and Discrete Graphics enhances performance. NVIDIA Optimus runs as Integrated Graphics mode and Discrete Graphics is enabled on demand. Note: NVIDIA Optimus mode should be selected only if you are using a Windows 7 model.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments there is no PCI Express activity. Normally, it is not necessary to change the setting. Express Card Speed • Generation 1 • Automatic Power On with AC Attach • Disabled • Enabled Set the transfer speed of the ExpressCards to the desired level of performance. The Automatic option enables the ExpressCard to specify the transfer speed it supports.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments Serial ATA (SATA) SATA Controller Mode Option • Compatibility Select SATA controller operation mode. Core Multi-Processing • Disabled CPU • AHCI • Enabled Enable or disable additional execution core units within a CPU. Note: If you are using a computer with a single-core processor, this item is not available.
Date/Time menu If you need to set the current date and time of your computer, select Date/Time from the ThinkPad Setup menu. The following submenu is displayed: • System Date • System Time To change the date and time, do the following: 1. Using the up and down arrow keys, select the item to change-date or time. 2. Press Tab, Shift Tab, or Enter to select a field. 3. Type the date or time. Note: Another way to adjust date and time is press the “–” or “+” key.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments computer goes ahead and loads the operating system. To prevent unauthorized access, set the user authentication on the operating system. Password at restart • Disabled • Enabled Power-On Password • Disabled If you select and enable Password at restart, a password prompt is displayed when you restart the computer.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments Security Chip Security Chip • Active If you select Active, the security chip is functional. If you select Inactive, the security chip option is visible, but is not functional. If you select Disabled, the security chip is hidden and the option is not functional.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments I/O Port Access Ethernet LAN • Disabled If you select Enabled, you can use the Ethernet LAN device.
Table 6. Security menu items (continued) Menu item Submenu item Value • Permanently Disabled Comments an optional monitoring service from Absolute Software. Note: If you set the computrace module activation to Permanently Disabled, you will be unable to enable this setting again. Startup menu To change the computer startup settings, select Startup from the ThinkPad Setup main menu.
• On each submenu, press the Enter key to show selectable options and select a desired option by using cursor key. • Some items are displayed on the menu only if the computer supports the corresponding features. Table 7. Startup menu items Menu item Value Comments Boot See “Changing the startup sequence” on page 125. Network Boot Select the boot device when the system wakes from LAN.
• Exit Saving Changes: Restart the system after saving the changes. • Exit Discarding Changes: Restart the system without saving the changes. • Load Setup Defaults: Load the default setting that was in effect at the time of purchase. • Discard Changes: Discard the changes. • Save Changes: Save the changes. Updating your system UEFI BIOS The Unified Extensible Firmware Interface (UEFI) BIOS is a part of the system programs that make up the basic layer of software built into your computer.
Note: The Remote Initial Program Load (RPL) function cannot be used with your computer. Wake on LAN A network administrator can use Wake on LAN to turn on a computer from a management console. When Wake on LAN is used with network management software, many functions, such as data transfer, software updates, and Flash updates of UEFI BIOS, can be performed remotely without remote attendance. This updating process can be done after normal working hours and on weekends, to save time and increase productivity.
3. Select a boot device from the list to make it as the top boot priority. 4. Press F10 to save changes and exit. Note: If you want to initialize the setting to return to the default startup sequence, press F9. The default settings are automatically reloaded. Flash update Your network administrator can remotely update the system programs on your computer from a management console. The following requirements must be met: • Your computer must be started over the LAN.
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Chapter 9. Preventing problems An important part of owning a ThinkPad notebook is maintenance. With proper care, you can avoid common problems. The chapter provides information that can help you to keep your computer running smoothly.
• For suspected hard disk drive issues, refer to “Diagnosing problems” on page 137 prior to calling the Customer Support Center. If your computer does not start up, download the files to create a bootable self-test media from the following Web site: http://www.lenovo.com/hddtest. Run the test and record any messages or error codes. If the test returns any failing error codes or messages, call the Customer Support Center with the codes or messages and the computer in front of you.
Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Be careful about where and how you work • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
• Turn off your computer if you are replacing the hard disk drive or solid state drive. • When replacing the primary hard disk drive or solid state drive, reattach the cover of the drive slot. • Store your external and removable hard disk or optical drives in the appropriate containers or packaging when they are not being used. • Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body.
1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7.
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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 137 • “Troubleshooting” on page 137 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. Notes: • The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system.
2. While the machine is turned off, remove all power sources from the computer (battery and ac power). Hold down the power button for 10 seconds. Plug in the ac power while keeping the battery out of the computer. If the computer does not turn back on, continue to step 3. Note: Once the computer starts up and enters the Windows environment, use the proper shutdown procedure to turn the computer off. Once the machine is off, reattach the battery and restart the computer.
Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0182: Bad CRC of Security Settings in EEPROM. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EEPROM is not correct. Enter ThinkPad Setup to check Security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced.
Solution: Neither the date nor the time is set in the computer. Set the date and time, using the ThinkPad Setup. • Message: 1802: Unauthorized network card is plugged in - Power off and remove the network card. Solution: The mini PCI Express network card is not supported on this computer. Remove it. • Message: 1820: More than one external fingerprint readers are attached. Power off and remove all but the reader that you set up within your main operating system.
– Restore the system configuration to what it was before your computer entered hibernation mode. – If the memory size has been changed, re-create the hibernation file. • Message: Fan error Solution: Cooling fan has failed. Have the computer serviced. • Message: This system does not support batteries that are not genuine Lenovo-made or authorized. The system will continue to boot, but may not charge unauthorized batteries. Press the ESC key to continue.
– Use either the Rescue and Recovery workspace or the recovery discs to restore the system to the factory state. For details about restoring the system to the factory state, see “Creating and using recovery media” on page . If the problem persists, have the computer serviced. • Problem: My screen goes blank while the computer is on. Solution: Your screen saver or power management may be enabled. Do either of the following: – Touch the TrackPoint or the touch pad, or press a key to exit the screen saver.
Solution: Make sure that: – The cable is installed properly. The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable. – You are using the correct device driver. To install correct driver, do the following: 1.
Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the taskbar. Note: If your computer is a Windows 7 operating system, click the triangular icon on the taskbar to show hidden icons. The Access Connections icon is displayed. For more information about the icon, refer to the Access Connections help information system. Check Network Name (SSID), and your encryption information. Use Access Connections to verify this case-sensitive information.
Solution: Make sure that the TrackPoint pointing device or touch pad is enabled in the UltraNav Device Setting window. Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard.
5. Click the Adapter tab. 6. Make sure that the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer. 7. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and make sure that the device is working correctly.
2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and click Screen resolution. Note: If your computer cannot detect the external monitor, click the Detect button. 4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor). 5. Click Advanced Settings. 6. Click the Monitor tab. 7. Select the correct screen refresh rate. • Problem: Wrong characters are displayed on the screen.
4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK. Note: For details about controlling volume, refer to your Windows online help. • Problem: A volume or balance slider cannot be moved. Solution: The slider might be grayed out. This means that its position is fixed by the hardware and cannot be changed.
– If your hands are too dry, apply lotion to them. Battery and power This section tells what to do if you have a battery and power problem. This topic contains instructions on troubleshooting battery and power problems. Battery problems • Problem: The battery pack cannot be fully charged in the standard charge time when the computer is powered off. Solution: The battery pack might be over-discharged. Do the following: 1. Turn off the computer. 2.
Power problems Print these instructions now and keep it with your computer for reference later. If your computer is getting no power at all, check the following items: 1. Verify the power button. Refer to “System-status indicators” on page 8. The power button is illuminated whenever the computer is on. 2. Check all power connections. Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet. 3. Inspect the ac power adapter.
If you receive an error message before the operating system loads, follow the appropriate corrective actions for power-on self-test (POST) error messages. See “Error messages” on page 138. If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: • Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. • Go to the Microsoft Knowledge Base homepage at http://support.
If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes a small amount of power. This is not a defect. For details, refer to “Power-saving modes” on page 29.
Solution: When your computer is not turned on, pressing the eject button does not cause the drive tray to open. Make sure that the computer is turned on and that the drive connector is firmly connected to the computer. If the tray still does not open, make sure that the computer is running, and insert the end of a straightened paper clip into the emergency eject hole. The tray will open. • Problem: An optical medium, such as a CD, DVD, or CD-RW disc cannot be read.
A USB problem Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct. To open the Device Manager window, click Start ➙ Control Panel ➙ Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 155 • “Getting help and service” on page 155 • “Purchasing additional services” on page 157 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.
about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web.
The following items are not covered: • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts • • • • • Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX.
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Appendix A. Regulatory information Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
• Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers.
The main antenna connected to the wireless LAN or WiMAX feature is located at the top left corner of the computer display. 2 Wireless WAN antenna (Main) If your computer comes with a wireless WAN feature, its transmitter antenna is located at the top left portion of the computer display. 3 Wireless WAN antenna (Auxiliary) If your computer comes with a wireless WAN feature, the auxiliary antenna is located at the top right portion of the computer display.
If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/ThinkPadUserGuides Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list.
European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan When attaching an external monitor If you attach an external monitor, a video interface cable with a ferrite core installed on the cable is required.
Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at http://www.lenovo.com/social_responsibility/us/en/.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
5. Click the Power Management tab. 6. Clear the Allow this device to wake the computer check box. 7. Click OK.
Appendix D. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkLight ThinkPad ThinkVantage TrackPoint Ultrabay UltraConnect UltraNav Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, Bing, BitLocker are trademarks of the Microsoft group of companies.
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