ThinkPad X201, X201s, and X201 Tablet Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide v Wireless related information in online Access Help and Appendix C, “Notices,” on page 21. v Regulatory Notice The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer to them, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals. First Edition (November 2009) © Copyright Lenovo 2009.
Contents Important safety information . . . . . . v Conditions that require immediate action . . v Safety guidelines . . . . . . . . . . vi Batteries . . . . . . . . . . . . vii Rechargeable battery notice . . . . . viii Lithium coin cell battery notice . . . . . ix Electrical current safety information . . . x Modem safety information . . . . . . xi Laser compliance statement . . . . . . xi Chapter 1. Finding information . . Lenovo ThinkVantage Toolbox (Lenovo Toolbox). . . . . . . . . . .
iv ThinkPad X201, X201s, and X201 Tablet Service and Troubleshooting Guide
Important safety information Note: Read important safety information first. This information can help you safely use your notebook personal computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo® Limited Warranty. For more information, see Chapter 3, Warranty Information in the Safety and Warranty Guide. The latest Safety and Warranty Guide has been uploaded on the Web site.
internal electronic component has failed in a safe and controlled manner. Or, they might indicate a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself. Contact the Customer Support Center for further guidance. For a list of Service and Support phone numbers, see the following Web site: http://www.lenovo.com/support/phone Frequently inspect your computer and its components for damage or wear or signs of danger.
For more information, see Chapter 1, Important safety information in the Safety and Warranty Guide. The latest Safety and Warranty Guide has been uploaded on the Web site. See “Notice for Safety and Warranty information” on page 28. Batteries DANGER Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock. In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode.
Rechargeable battery notice DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty. If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances.
Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not use your computer during a lightning storm. v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product.
Modem safety information DANGER For North America Type: CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG) telecommunication line cord listed by Underwriters Laboratories (UL) or certified by the Canadian Standards Association (CSA).
Example of the label These drives are certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, these drives are certified to conform to the requirements of the International Electrotechnical Commission (IEC) 60825-1 and CENELEC EN 60825-1 for Class 1 laser products. Class 1 laser products are not considered hazardous.
Some CD and DVD drives contain an embedded Class 3A or Class 3B laser diode. Note the following statement. DANGER Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Save these instructions.
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Chapter 1. Finding information Lenovo ThinkVantage Toolbox (Lenovo System Toolbox) The Lenovo ThinkVantage® Toolbox is a diagnostic program that works through the Windows operating system. It enables you to view symptoms of computer problems and solutions for them, and includes automatic notification when action is required, computing assistance, and advanced diagnostics and diagnostic history.
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Chapter 2. Solving computer problems Note: If your system is running and Access Help is accessible, see Access Help. Diagnosing problems If you experience problems with your computer, use the following procedure as a starting point for solving them. v If you can start up the operating system, see “Diagnosing problems using Lenovo ThinkVantage Toolbox (Lenovo System Toolbox).
Diagnosing problems using PC-Doctor from the Rescue and Recovery workspace By using PC-Doctor® from the Rescue and Recovery® workspace, you can diagnose your system without starting up the operating system. To run PC-Doctor, do as follows: 1. Turn off the computer, and then turn it on again. 2. When the ThinkPad® logo comes up, immediately press the ThinkVantage button. The Rescue and Recovery workspace opens. 3. Click Launch advanced Rescue and Recovery. 4. Click Diagnose hardware.
Chapter 3. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad Notebooks, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad Notebooks, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.
visit the Support Web site at http://www.lenovo.com/support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.
Country or Region Telephone Number Brazil Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Brunei 801-1041 (English and Bahasa Melayu) Canada 1-800-565-3344 (English and French) Caribbean (Bermuda, Jamaica, and Tortola) 1-877-426-7378 (English) Chile 800-361-213 188-800-442-488 (Toll free) (Spanish) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin) China ThinkPad (Technical enquiry hotline): (Hong Kong S.A.R.
Country or Region Telephone Number El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 Finland +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) (French) Germany 0180 5 - 00 46 18 (German) Greece +30-210-680-1700 Guatemala 1800-624-0051 (Spanish) Honduras Tegucigalpa: 232-4222 San Pedro Sula: 552-2234 (Spanish) Hungary + 36 1 3825716 + 36 1 3825720 (Englis
Country or Region 10 Telephone Number Latvia +371 7070360 Lithuania +370 5 278 66 00 Luxembourg +352-360-385-343 (French) Malaysia 1800-88-1889 (Local number only) +603 8315 6855 (DID) (English and Bahasa Melayu) Malta +35621445566 Mexico 001-866-434-2080 (Spanish) Middle East +44 (0)1475-555-055 Netherlands +31-20-514-5770 (Dutch) New Zealand 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 8152-1550 (Warranty service and support) (Norwegian) Panama 206-6047 001-
Country or Region Telephone Number Sri Lanka +9411 2493547 +9411 2493548 (English) Sweden 077-117-1040 (Warranty service and support) (Swedish) Switzerland 0800-55-54-54 (Warranty service and support) (German, French, and Italian) Taiwan 886-2-8723-9799 or 0800-000-700 (Mandarin) Thailand 1-800-060-066 (Local number only) 66 2273 4088 +603 8315 6857 (DID) (Thai and English) Trinidad and Tobago 1-800-645-3330 (English) Turkey 00800-4463-2041 (Turkish) United Kingdom 08705-500-900 (Standard w
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Appendix A. Warranty information This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see Chapter 3, Warranty Information in the Safety and Warranty Guide .
ThinkPad X201 Tablet Machine Type Country or Region of Purchase Warranty period 0053, 0831 US, Canada, Mexico, Brazil, Australia, and Japan Parts and Labor - 1 year 3 Battery pack and Tablet Digitizer Pen - 1 year 1 Other 2985, 3093 US, Canada, Mexico, Brazil, Australia, and Japan Other 3113 3144 3239 14 All Types of Warranty Service Parts and Labor - 1 year 4 Battery pack and Tablet Digitizer Pen - 1 year 1 Parts and Labor - 3 years 3 Battery pack and Tablet Digitizer Pen - 1 year
Types of warranty service 1. Customer Replaceable Unit (″CRU″) Service Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called Self-service CRUs, while Optional-service CRUs may require some technical skill and tools. Installation of Self-service CRUs is your responsibility.
disposing of the product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo expense, unless your Service Provider specifies otherwise. 5. Product Exchange Service Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are responsible for its installation and verification of its operation. The replacement product becomes your property in exchange for the failed product, which becomes the property of Lenovo.
Para obtener una lista de los Centros de servicio autorizados, por favor, visite: http://www.lenovo.com/mx/es/servicios Manufactured by one of the following, depending on the model: SCI Systems de México, S.A. de C.V. Av. De la Solidaridad Iberoamericana No. 7020 Col. Club de Golf Atlas El Salto, Jalisco, México C.P. 45680 Tel. 01-800-3676900 China (IIPC) Shenzhen, China (two plants) ISH2 Building, No. 3 Guanglan Road and Shuncang Building, No. 6 Guanglan Road Futian Free Trade Zone, Shenzhen, P.R.
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Appendix B. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are computer parts that the customer can upgrade or replace. There are two types of CRU: self-service and optional-service. Self-service CRUs are easy to install. They may be standalone or latched, or require a screwdriver to remove a maximum of two screws, whereas optional-service CRUs require some technical skill, as well as tools such as a screwdriver.
If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use the following additional resource: v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page 7. Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide.
Appendix C. Notices Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.
v Increase the separation between the equipment and receiver. v Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. v Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
environments to provide reasonable protection against interference with licensed communication devices.
Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B. EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway.
ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
Windows XP Windows 7 and Windows Vista v Power scheme: Energy Star at AC mode v Power plan: Energy Star at AC mode Turn off monitor: After 10 minutes Turn off the display: After 10 minutes Turn off hard disks: After 15 minutes Put the computer to sleep: After 25 System standby: After 25 minutes - Turn off hard disks: After 15 minutes System hibernates: Never Advanced power settings: - Hibernate: Never To awaken your computer from Sleep (Windows 7 and Windows Vista) or System Standby (Windows XP
7. Clear the Allow this device to bring the computer out of standby check box. 8. Click OK. Notice for Safety and Warranty information The latest Safety and Warranty Guide has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides and manuals. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo® Rescue and Recovery® ThinkPad® ThinkVantage® TrackPoint® Wake on LAN is a registered trademark of International Business Machines Corporation in the United States, other countries, or both. Microsoft, Windows and Windows Vista are trademarks or registered trademarks of Microsoft® Corporation in the United States, other countries, or both.
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