ThinkCentre User Guide Machine Types: 3261, 3263, 3264, 3267, 3273, 3856, 4004, and 4156
Note: Before using this information and the product it supports, be sure to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 121. Third Edition (September 2012) © Copyright Lenovo 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Important safety information . . . . . . v Service and upgrades . . . . . . Static electricity prevention . . . . Power cords and power adapters . Extension cords and related devices Plugs and outlets. . . . . . . . External devices . . . . . . . . General battery notice . . . . . . Rechargeable battery notice . . . Heat and product ventilation . . . Operating environment . . . . . Modem safety information . . . . Laser compliance statement . . . Power supply statement . . . . .
Replacing the WiFi card module . . . . . Installing or removing the rear WiFi antenna Installing or removing two rear WiFi antennas . . . . . . . . . . . . . . Replacing the system fan. . . . . . . . Replacing the internal speaker. . . . . . Replacing the keyboard or mouse . . . . Completing the parts replacement . . . . . . 64 66 . . . . . 67 69 72 74 75 Chapter 6. Recovery information . . . 79 Recovery information for the Windows 7 operating system . . . . . . . . . . . . . . . . . .
Appendix B. Regulatory information . . . . . . . . . . . . . Export classification notice . . . . . . . Electronic emissions notices . . . . . . Federal Communications Commission Declaration of Conformity . . . . . Additional regulatory information . . . . 123 . . . . . . 123 123 . . . . . . 123 125 Appendix C. WEEE and recycling information . . . . . . . . . . . . . Important WEEE information . . . . . Recycling information . . . . . . . . Recycling information for Brazil . . . .
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings. Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
increase the risk of a battery short circuit, which could shorten the life of the battery and also can pose a safety hazard. Do not let rechargeable Lithium-Ion batteries completely discharge or store these batteries in a discharged state. Rechargeable battery notice DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack.
your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel.
Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
© Copyright Lenovo 2012 xi
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
• WiFi with Bluetooth module (optional) System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
• Ability to enable and disable USB connectors individually • Keyboard with fingerprint reader (shipped with some models) • Power-on password (POP), administrator password, and hard disk drive password to deter unauthorized use of your computer • Startup sequence control • Startup without keyboard or mouse • Support for an integrated cable lock (Kensington lock) For more information, see Chapter 4 “Security” on page 25.
Specifications This section lists the physical specifications for your computer. Dimensions Width: 179 mm (7.05 inches) Height: 34.5 mm (1.36 inches) Depth: 182 mm (7.17 inches) Weight Maximum configuration as shipped: 4.86 kg (10.71 lb) (with package) Maximum configuration as shipped: 4.14 kg (9.
Table 1.
Note: Depending on your computer model, some of the programs might not be available. Accessing Lenovo programs on the Windows 8 operating system If your computer is preinstalled with the Windows 8 operating system, you can access Lenovo programs by doing either of the following: • Click the Lenovo QuickLaunch icon from the taskbar. A list of programs is displayed. Double-click a Lenovo program to launch it. If a desired program is not in the list, click the plus icon +.
• Lenovo Settings Use the Lenovo Settings program to enhance your computing experience by turning your computer into a portable hotspot, configuring camera and audio settings, optimizing your power plan settings, and creating and managing multiple network profiles. • Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
• System Update The System Update program helps you keep the software on your computer up-to-date by downloading and installing software update packages (Lenovo programs, device drivers, UEFI BIOS updates, and other third party programs). • View Management Utility The View Management Utility program enables you to easily organize your open windows. It divides your screen into multiple parts and then resizes and positions open windows into different parts to make the best use of your desktop.
Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 9 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations 1 Bluetooth activity indicator 6 USB 2.0 connector (USB port 1) 2 Power indicator 7 Microphone connector 3 Power switch 8 Headphone connector 4 Wireless activity indicator 9 USB 2.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 10 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Figure 2. Rear connector locations 1 USB 2.0 connector (USB port 5) 7 ac power adapter connector 2 Ethernet connector 8 Integrated cable lock slot 3 VGA monitor connector 9 Optional port 4 USB 2.
Locating components Figure 3 “Component locations” on page 11 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 33. Figure 3. Component locations 1 Computer cover 7 Power switch board 2 System fan 8 ac power adapter Chapter 1.
3 Heat sink 9 WiFi card module 4 Microprocessor 10 Battery 5 Cover presence switch (Intrusion switch) 11 Internal speaker 6 Memory module(s) 12 Hard disk drive or solid-state drive Locating parts on the system board Figure 4 “System board part locations” on page 12 shows the locations of the parts on the system board. Figure 4.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label. Figure 5. Machine type and model label Chapter 1.
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Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/ThinkCentreUserGuides Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Using the keyboard Depending on your model, your computer comes with either a standard keyboard or a fingerprint reader keyboard. The Microsoft Windows shortcut keys are provided on both keyboard types.
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button Use this button to select or start a program or menu item. 2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action. 3 Secondary mouse button Use this button to display a menu for the active program, icon, or object.
1. From the Windows desktop, click Start ➙ Control Panel ➙ Appearance and Personalization. 2. In the Taskbar and Start Menu section, click Customize icons on the taskbar. 3. Click Turn system icons on or off and change the volume behaviors from Off to On. 4. Click OK to save the new settings. To add the volume icon to the taskbar on the Windows 8 operating system, do the following: 1. Open Control Panel, and click Appearance and Personalization. 2.
• Do not write or stick paper on the disc. • Do not scratch or mark the disc. • Do not place or store the disc in direct sunlight. • Do not use benzene, thinners, or other cleaners to clean the disc. • Do not drop or bend the disc. • Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive. Playing a CD or DVD If your computer comes with a DVD drive, you can listen to audio CDs or watch DVD movies. To play a CD or DVD, do the following: 1.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register your computer with Lenovo, do one of the following: • Go to http://www.lenovo.
Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www.lenovo.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Attaching an integrated cable lock An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the integrated cable lock slot at the rear of your computer and is operated with a key. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 88. You do not have to set any passwords to use your computer. However, using passwords improves computing security. Windows passwords Depending on your version of the Windows operating system, you can use passwords for a variety of features, including controlling login access, access to shared resources, network access, and individual user settings.
For more information about how to use your antivirus software, refer to the help system of your antivirus software.
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
Installing or removing the vertical stand Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the vertical stand. Note: The vertical stand is only available on some models. To install or remove the vertical stand, do the following: 1. Turn off the computer. 2.
3. To remove the vertical stand, lift the computer to remove it from the vertical stand. Figure 8. Removing the computer from the vertical stand Installing or removing the VESA mount bracket Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the VESA (Video Electronics Standards Association) mount bracket.
2. To install the VESA mount bracket, slide the computer into the VESA mount bracket. Figure 9. Installing the VESA mount bracket 3. Install the two screws to secure the VESA mount bracket to the computer. Figure 10.
4. To remove the VESA mount bracket from the computer, remove the two screws that secure the VESA mount bracket to the computer. Figure 11. Removing the screws that secure the VESA mount bracket 5. Slide the computer from the front of the VESA mount bracket to remove the VESA mount bracket from the computer. Figure 12. Removing the VESA mount bracket What to do next: • To work with another piece of hardware, go to the appropriate section.
This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. To remove the computer cover, do the following: 1. Remove any media from the drives and turn off all attached devices and the computer. 2. Disconnect all power cords from electrical outlets. 3. Disconnect the power cords, Input/Output cables, and any other cables that are connected to the computer.
6. Slide the computer cover to the front of the computer a small amount. Lift the computer cover to remove it from the computer. Figure 14. Removing the computer cover Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or replace a memory module. Chapter 5.
Your computer has two slots for installing or replacing DDR3 SODIMMs that provide up to a maximum of 16 GB system memory. When installing or replacing a memory module, use 2 GB, 4GB, or 8GB DDR3 SODIMMs in any combination up to a maximum of 16 GB. To install or replace a memory module, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 33. 3. Locate the memory slots.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 75. Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the optical drive. Note: The optical drive is only available on some models. To replace the optical drive, do the following: 1.
4. Remove the screw that secures the optical drive in the optical drive box. Use the screwdriver to slide the optical drive forward and then remove the optical drive from the optical drive box. Figure 18. Removing the optical drive from the optical drive box 5. Remove the two screws that secure the optical drive metal plate and then remove the metal plate from the optical drive. Figure 19.
6. Align the two screw holes in the optical drive metal plate with the corresponding holes in the new optical drive and then install the two screws to secure the metal plate on the new optical drive. Figure 20. Installing the optical drive metal plate 7. Slide the new optical drive into the optical drive box until it snaps into position. Figure 21. Installing the optical drive into the optical drive box Chapter 5.
8. Install the screw that secures the optical drive in the optical drive box. Figure 22.
9. Align the screw holes in the optical drive box with the two screws on the VESA mount bracket and then slide the optical drive box to install it on the VESA mount bracket. Figure 23. Installing the optical drive box Chapter 5.
10. Install the screw that secures the optical drive box on the VESA mount bracket. Figure 24. Installing the screw that secures the optical drive box 11. Connect the optical drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer” on page 10. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 75.
3. Remove the screw that secures the optical drive box on the VESA mount bracket and then slide the optical drive box to remove it from the VESA mount bracket. Figure 25. Removing the optical drive box 4. Slide the release button on the optical drive box and then remove the secondary hard disk drive adapter from the optical drive box. Figure 26. Removing the secondary hard disk drive adapter from the optical drive box Chapter 5.
5. Flex the sides of the hard disk drive adapter bracket and then pivot the hard disk drive adapter to remove the adapter from the adapter bracket. Figure 27. Removing the hard disk drive adapter from the adapter bracket 6. To remove the hard disk drive from the adapter, lift the adapter retaining latch. Slide the hard disk drive towards the retaining latch and then lift the hard disk drive out of the adapter. Figure 28.
7. Install a new hard disk drive into the adapter. Lower the adapter retaining latch until it snaps into position. Figure 29. Installing a new hard disk drive into the adapter 8. Position the adapter into the adapter bracket and then pivot the adapter downward until it snaps into position. Figure 30. Installing the hard disk drive adapter into the adapter bracket Chapter 5.
9. Slide the adapter bracket into the optical drive box until it snaps into position. Figure 31.
10. Align the screw holes in the optical drive box with the two screws on the VESA mount bracket and then slide the optical drive box to install it on the VESA mount bracket. Figure 32. Installing the optical drive box Chapter 5.
11. Install the screw that secures the optical drive box on the VESA mount bracket. Figure 33. Installing the screw that secures the optical drive box 12. Connect the secondary hard disk drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer” on page 10. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 75.
3. Locate the battery. See “Locating parts on the system board” on page 12. 4. Remove the old battery. Figure 34. Removing the old battery 5. Install a new battery. Figure 35. Installing a new battery 6. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 75. Note: When the computer is turned on for the first time after replacing the battery, an error message might be displayed. This is normal after replacing the battery. 7.
2. Remove the power cord from the ac power adapter cable loop at the rear of the computer and then disconnect the ac power adapter from the ac power adapter connector. See “Locating connectors on the rear of your computer” on page 10. Figure 36.
3. Connect the new ac power adapter to the ac power adapter connector at the rear of your computer and an workable electrical outlet. Secure the power cord into the power adapter cable loop at the rear of the computer as shown. Figure 37. Connecting the new ac power adapter What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 75.
2. Press the metal tab 1 and then slide the ac power adapter bracket to remove it from the VESA mount bracket. Figure 38. Removing the ac power adapter bracket 3. To install the ac power adapter bracket to the VESA mount bracket, align the two tabs on the ac power adapter bracket with the slots in the VESA mount bracket, and then slide the ac power adapter bracket to install it on the VESA mount bracket. Figure 39.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 75. Replacing the power switch board Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the power switch board. To replace the power switch board, do the following: 1.
8. Remove the power switch board from the computer. Figure 41. Removing the power switch board 9. Align the hole 1 in the new power switch board with the corresponding tab 2 on the computer and position the new power switch board in the computer. Figure 42.
10. Install the screw to secure the new power switch board in the computer. Figure 43. Installing the screw that secures the power switch board 11. Connect the power switch board cable to the power switch board cable connector on the system board. See “Locating parts on the system board” on page 12. 12. Secure the new power switch board cable into the cable tie in the computer. 13. Install the hard disk drive into the computer. See “Replacing the hard disk drive bracket” on page 60.
4. Pull the intrusion switch to remove it from the heat sink bracket. Figure 44. Removing the intrusion switch 5. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw 1 , then fully remove screw 2 , and then fully remove screw 1 . b. Partially remove screw 3 , then fully remove screw 4 , and then fully remove screw 3 .
a. You might have to gently twist the heat sink and fan assembly to free it from the microprocessor. b. Do not touch the thermal grease while handling the heat sink and fan assembly. 7. Position the new heat sink and fan assembly on the system board so that the four screws are aligned with the holes in the system board. Figure 46. Installing the heat sink 8. Follow this sequence to install the four screws to secure the new heat sink and fan assembly. Do not over-tighten the screws. a.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 75. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the microprocessor. CAUTION: The heat sink and microprocessor might be very hot.
5. Lift the microprocessor straight up and out of the microprocessor socket. Figure 49. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor. This is important when installing the new microprocessor on the system board. c.
9. Lower the new microprocessor straight down into the microprocessor socket on the system board. Figure 50. Installing the microprocessor 10. Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket. 11. Reinstall the heat sink. See “Replacing the heat sink” on page 55. What to do next: • To work with another piece of hardware, go to the appropriate section.
5. Remove the two screws 1 that secure the hard disk drive bracket on the system board. Figure 51. Removing the screws that secure the hard disk drive bracket Chapter 5.
6. Slide the hard disk drive bracket toward the heat sink and then lift the hard disk drive bracket to remove it from the computer. Figure 52.
7. To install the hard disk drive bracket into the computer, position the hard disk drive bracket on the system board so that the two holes in the hard disk drive bracket are aligned with the standoffs on the system board. Slide the hard disk drive bracket as shown until the two screw holes are aligned with the corresponding screw posts on the system board. Figure 53. Installing the hard disk drive bracket 8. Install the two screws 1 that secure the hard disk drive bracket. Figure 54.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 75. Replacing the WiFi card module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the WiFi card module. Note: The WiFi card module is only available in some models. To replace the WiFi card module, do the following: 1.
6. Pull the WiFi card module to remove it out of the mini PCI Express slot. Figure 57. Removing the WiFi card module 7. Insert the new WiFi card module into the mini PCI Express slot. Pivot the WiFi card module downward and then install the two screws to secure the WiFi card module. Connect the WiFi antenna cable to the WiFi card module. Figure 58. Installing the WiFi card module Note: Depending on your computer model, the WiFi card module that comes with your computer might have two cables. Figure 59.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 75. Installing or removing the rear WiFi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the rear WiFi antenna.
Removing the rear WiFi antenna To remove the rear WiFi antenna, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Straighten the rear WiFi antenna so that it can be more easily twisted. 3. Hold the thicker end of the rear WiFi antenna and unscrew the WiFi antenna from the rear of the computer. Figure 61. Removing the rear WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section.
1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Install the two rear WiFi antennas to the rear WiFi antenna cable connectors attached on the rear of the computer. 3. Adjust the angle of the rear antennas to lower the risk of breaking the antenna by accident. Figure 62. Installing the rear WiFi antennas What to do next: • To work with another piece of hardware, go to the appropriate section.
3. Hold the thicker end of the rear WiFi antennas and unscrew the WiFi antennas from the rear of the computer. Figure 63. Removing the rear WiFi antennas What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 75. Replacing the system fan Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.
6. Remove the four screws that secure the system fan to the system board. Figure 64. Removing the screws that secure the system fan 7. Lift the failing system fan off the system board. Figure 65.
8. Position the new system fan on the system board so that the four screws are aligned with the screw posts on the system board. Figure 66. Installing the system fan 9. Install the four screws that secure the system fan. Figure 67. Installing the screws that secure the system fan Chapter 5.
10. Connect the system fan cable to the system fan connector on the system board. See “Locating parts on the system board” on page 12. 11. Reinstall the heat sink. See “Replacing the heat sink” on page 55. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 75.
6. Press the tab 1 that secures the internal speaker and then pivot the internal speaker outward as shown to completely remove the internal speaker from the internal speaker holder. Figure 68. Removing the internal speaker Chapter 5.
7. Position the new internal speaker into the internal speaker holder and then pivot the internal speaker inward until it is secured in place. Figure 69. Installing a new internal speaker 8. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 12. 9. Install the hard disk drive bracket on the system board. See “Replacing the hard disk drive bracket” on page 60. What to do next: • To work with another piece of hardware, go to the appropriate section.
2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 9 or “Locating connectors on the rear of your computer” on page 10. Figure 70. Connecting the USB keyboard or mouse What to do next: • To work with another piece of hardware, go to the appropriate section.
3. Position the computer cover on the chassis and then push the cover to the rear of the computer until it snaps into position. Figure 71.
4. Install the screw to secure the computer cover. Figure 72. Installing the computer cover screw 5. If there is an integrated cable lock available, lock the computer. See “Attaching an integrated cable lock” on page 26. 6. Reconnect the external cables and power cords to the computer. See “Locating connectors on the rear of your computer” on page 10. 7. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 87.
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Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. • “Recovery information for the Windows 7 operating system” on page 79 • “Recovery information for the Windows 8 operating system” on page 85 Recovery information for the Windows 7 operating system This chapter provides information about the recovery solutions provided by Lenovo.
Creating recovery media This section provides instructions on how to create recovery media. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.
2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 84. 4.
2. Repeatedly press and release the F12 key when turning on the computer. When the Startup Device Menu window opens, release the F12 key. 3. In the Startup Device Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process.
Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to remove and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program. To remove a program in your system, see Microsoft Windows help system for detailed information. To reinstall the program, do one of the following: Note: The method of reinstalling a program varies from program to program.
Recovery information for the Windows 8 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 operating system. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings.
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Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 88.
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Startup Device Menu window displays, release the F12 key. 3.
1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit. • Enabling the after power loss feature The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity.
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Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Click Download Drivers & Software. 3. Click Use Quick Path. 4.
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
Using System Update The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates.
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. Keyboard To clean your computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2.
Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computer supply stores carry pre-moistened towelettes for LCD maintenance. Cleaning a glass-screen surface To clean a glass-screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles.
Chapter 10. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 117 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 90.
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic program to ensure your computer is operating correctly. 3. Reinstall the new hardware option or software following the manufacturer's instructions.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117. DVD movie will not play Symptom: DVD movie will not play. Actions: • Make sure that the disc surface is clean and not scratched.
• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117. Intermittent problems Symptom: A problem occurs only occasionally and is difficult to repeat.
3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 “Getting information, help, and service” on page 117 for details. The mouse or pointing device does not work Symptom: The mouse or pointing device does not work.
Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type. For information about the status lights and using the controls, refer to the documentation that comes with your monitor.
Actions: • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates. • The monitor might be affected by interference from nearby equipment.
Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the network” on page 109 • “The adapter stops working for no apparent reason” on page 109 • “If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur” on page 110 • “If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.
Action: The network driver files may be corrupt or missing. Update the driver by referring to the “Solution” description for the procedure to make sure that the correct device driver is installed. The Wake on LAN feature is not working Symptom: The Wake on LAN (WOL) feature is not working. Actions: • Make sure that WOL is enabled in the BIOS Setup Utility program. • If it is, check with your LAN administrator for the necessary settings.
Bluetooth problem Symptom: Sound does not come from the Bluetooth headset or headphone but comes from the local speaker even though the headset or headphone is connected using the Headset profile or AV profile. Action: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open Control Panel. 3. Click Hardware and Sound ➙ Sound. 4. Select the Playback tab. 5.
– All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on. For more information, see your SCSI documentation. • Verify that the option and any required device drivers are installed correctly. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.
4. Click Clean up system files. 5. Click the More Options tab. 6. In the Programs and Features area, click the Clean up button. 7. A list of installed programs is displayed. Select the program that you want to remove. Click Uninstall/Change. • Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application. The folder names and procedures vary depending on your e-mail application. If you need assistance, see the help system for your e-mail application.
Actions: Verify that: 1. The printer is turned on and is online. 2. Paper is loaded correctly. 3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer. Note: Non-IEEE-approved printer signal cables might cause unpredictable problems. 1. Any device drivers and other software that came with the printer are correctly installed. 2. You have assigned the printer port correctly in your operating system, application program, or BIOS settings.
Actions: • Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program. Help systems are typically accessible from a menu or button in the program, and frequently from the F1 key. • If you are having difficulty with the Windows operating system or one of its components, refer to the Windows help system. It is accessible from the Windows Start menu.
Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Notes: • The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags. • If you are using other Windows operating system rather than Windows 7 and Windows 8, go to http://www.lenovo.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.
• • • • • • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer to the Safety, Warranty, and Setup Guide that comes with your computer for information about your warranty type and duration.
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Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Electronic emissions notices The following information refers to Lenovo personal computer machine types 3261, 3263, 3264, 3267, 3273, 3856, 4004, and 4156.
European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Japanese VCCI Class B statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Additional regulatory information For additional regulatory information, refer to the Regulatory Notice shipped with your computer.
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Appendix C. WEEE and recycling information Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for example, European Directive 2002/96/EC, India E-Waste Management & Handling Rules, 2011). Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment (WEEE). These regulations determine the framework for the return and recycling of used appliances as applicable within each geography.
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix D. Restriction of Hazardous Substances Directive (RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Appendix E. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation.
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Index A E a rescue medium, creating and using 82 ac power adapter bracket, replacing 51 ac power adapter, replacing 49 Administrator, password 88 audio subsystem 1 environment, operating 4 Ethernet 1 Ethernet connector 10 exiting, Setup Utility 91 expansion 2 external options, installing 29 B backup and recovery operations basic troubleshooting 99 battery, replacing 48 boot-block recovery 94 80 F failure, recovering from POST/BIOS 94 features 1 flashing the BIOS 93 front connectors, controls, indicato
L Lenovo Solution Center 116 Lenovo ThinkVantage Tools 117 Lenovo Welcome 117 locating components 11 M media, creating and using recovery media memory module installing, replacing 35 system board 35 microprocessor replacing 58 mouse, replacing 74 79 N notices 121 O operations, backup and recovery optical drive, replacing 37 optical mouse cleaning 97 80 P parts replacement, completing 75 password Administrator 88 considerations 88 Power-On Password 88 setting, changing, deleting 88 passwords erasing 8
T temporary startup device 90 the BIOS, updating (flashing) 93–94 trademarks 122 troubleshooting, basic 99 troubleshooting, diagnostics 99 U updating (flashing) the BIOS 93 system programs 93 updating (flashing) the BIOS 94 USB 2.
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