User Guide ThinkPad X1 and X1 Hybrid
Notes: Before using this information and the product it supports, be sure to read the following: • Safety and Warranty Guide • Regulatory Notice • “Important safety information” on page vi • Appendix C “Notices” on page 159 The Safety and Warranty Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/support, and then click User Guides & Manuals. Fourth Edition (November 2011) © Copyright Lenovo 2011.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . Right-side view. . . . . . . . . . . Left-side view . . . . . . . . . . . Bottom view . . . . . . . . . . . . Rear view . . . . . . . . . . . . .
Notice on deleting data from your hard disk drive or solid state drive . . . . . . . . . . . . . Using and understanding firewalls . . . . . . . Protecting data against viruses . . . . . . . . 66 66 67 Chapter 5. Recovery overview . . . . 69 Creating and using recovery media . . . . . Creating recovery media . . . . . . . . Using recovery media . . . . . . . . . Performing backup and recovery operations . . Performing a backup operation . . . . . Performing a recovery operation . . . . .
Getting help and service . . . Using diagnostic programs Lenovo Support Web site. Calling Lenovo . . . . . Purchasing additional services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix A. Regulatory information . . . . . . . . . . . . . Wireless related information . . . . . . . . . Location of the UltraConnect wireless antennas . . . . . . . . . . . . . . . Locating wireless regulatory notices . . . . Export classification notice . . . . . . . . . .
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Read this first Be sure to follow the important tips given here to continue to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power switch is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. • Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero. Before you remove the covers from a product equipped with a power cord, always make sure that the power is turned off and that the product is unplugged from any power source.
Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.
External devices CAUTION: Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices. Notice for lithium coin cell battery DANGER Danger of explosion if battery is incorrectly replaced.
• Replace only with a battery pack of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to water or rain. • Do not attempt to disassemble it. • Do not short-circuit it. • Keep it away from children. • Do not drop the battery pack. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
Using headphones or earphones If your computer has both a headphone connector and an audio-out connector, always use the headphone connector for headphones (also called a headset) or earphones. CAUTION: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level.
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Chapter 1. Product overview This chapter provides information about the locations of connectors, locating important product information, computer features, specifications, operating environment, and preinstalled software programs.
Front view 1 UltraConnect™wireless antennas (left) 2 Integrated camera 3 UltraConnect wireless antennas (right) 4 Computer display 5 Built-in microphone 6 Status indicators 7 Power switch 8 ThinkVantage® button 9 Volume control buttons 10 PCI Express Mini Card slot for wireless LAN/WiMAX 11 Fingerprint reader 12 Bluetooth antenna 13 PCI Express Mini Card slot for wireless WAN card, mSATA solid state drive, or Instant Media Mode card 14 Touch pad 15 TrackPoint® buttons 16 TrackPoint pointing
For more information about how to use the camera, refer to “Using an integrated camera” on page 48. 4 Computer display The high-resolution thin-film transistor (TFT) premium display provides clear and brilliant text and graphics. For details, refer to the instructions in “Changing display settings” on page 44. 5 Built-in microphone The built-in microphone captures sound and voice when it is used with an application program capable of handling audio.
For details, refer to the instructions in “Using a fingerprint reader” on page 63. 12 Bluetooth antenna (some models) If your computer comes with the integrated Bluetooth features, the antenna is located under the right side of the palm rest. 13 PCI Express Mini Card slot for wireless WAN card, mSATA solid state drive, or Instant Media Mode card (some models) Your computer might include a PCI Express Mini Card in the PCI Express Mini Card slot which enables wireless WAN communications.
Right-side view 1 4-in-1 Media Card Reader 2 Built-in stereo speakers (right) 3 Wireless radio switch Figure 2. ThinkPad X1 right-side view 1 4-in-1 Media card reader You can install an SD Card, an SDHC Card, an SDXC Card, or an MMC Card (MultiMediaCard), in the Media card reader of your computer. For details, refer to the instructions in “Using the media card reader” on page 48. Note: Your computer does not support the Content Protection for Recordable Media (CPRM) feature for SD card.
Left-side view 1 Built-in stereo speaker (left) 2 USB connector (left) 3 Combo audio jack 4 Fan louvers Figure 3. ThinkPad X1 left-side view 1 Built-in stereo speaker (left) The stereo speakers are built into your computer. For details, refer to the instructions in “Volume and mute buttons” on page 28. 2 USB connector (left) The Universal Serial Bus (USB) connector is used for connecting USB interface-compatible devices, such as a printer or digital camera.
Bottom view 1 Hard disk drive or solid state drive 2 Emergency reset hole 3 Slice battery connector 4 Fan 5 Battery Figure 4. ThinkPad X1 bottom view 1 Hard disk drive or solid state drive Your computer may have a large-capacity, customer-upgradable hard disk drive that can meet a variety of storage demands. To keep the data on your drive safe, Active Protection System™ is installed on your computer. For details, refer to “Active Protection System” on page 19.
Note: To avoid impeding airflow, do not place any obstacle in front of the fan. 5 Battery Use your computer with battery power whenever ac power adapter is unavailable. You can use Power Manager to adjust your power setting as needed. For details, refer to the instructions in “Power Manager” on page 20.
By default, even if your computer is in sleep mode, the Always On USB connector still enables you to charge some devices, such as iPod®, iPhone, and BlackBerry® smartphones, by attaching the devices to this connector. However, with the ac power adapter attached, if you want to charge these devices when your computer is in hibernation mode or powered off, you will need to open the Power Manager program and configure corresponding settings to enable the Always On USB connector function.
1 Device Access status indicator A solid state drive, a hard disk drive, or an mSATA solid state drive is being used to read or write data. When this indicator is blinking, do not put the computer into sleep mode or turn off the computer. 2 Power On status indicator The computer is on and ready to use. The power switch stays lit whenever the computer is on, blinks when the computer is in sleep mode, and is not lit when the computer is off.
1 Sleep status indicator • Green: The computer is in sleep mode. • Blinking green: The computer is entering sleep or hibernation mode, or is resuming normal operation. 2 Battery status indicator • Green: The battery charge level is 20% or more. • Orange: The battery charge level is between 5% and 20%. • Fast blinking orange: The battery charge level is 5% or less. Note: The battery may be charging. • Slow blinking orange: The battery is being charged.
3 Bluetooth status indicator • Green: The feature is on, and the radio link is ready for use. • Blinking green: Data is being transmitted. 4 Wireless LAN/WAN/WiMAX status indicator • Green: The wireless feature is on, and the radio link is ready for use. • Blinking green: Data is being transmitted. Locating important product information This section provides information to help you locate your machine type and model label, FCC ID and IC Certification label, and Windows Certificate of Authenticity.
FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the PCI Express Mini Card shown on the enclosure of your computer. The FCC ID and IC Certification number label is affixed on the card installed in the Mini PCI Express Card slot of your computer. Chapter 1.
If no integrated wireless PCI Express Mini Card has been preinstalled in your computer, you can install one. To do this, follow the procedure in “Replacing the PCI Express Mini Card for wireless LAN/WiMAX connection” on page 83 or “Installing and replacing the PCI Express Mini Card for wireless WAN connection” on page 85. Certificate of Authenticity label The Microsoft Certificate of Authenticity label for the preinstalled operating system is attached.
• 2.5-inch (7 mm height) hard disk drive or 2.5-inch (7 mm height) solid state drive • mSATA solid state drive (on some models) Display The color display uses TFT technology: • Size: 13.
Specifications Size • Width: 337 mm (13.3 inch) • Depth: 231.1 mm (9.1 inch) • Height: 16.5 to 21.3 mm (0.65 to 0.84 inch) Heat output • 90 W (307 Btu/hr) maximum Power source (ac power adapter) • Sine-wave input at 50 to 60 Hz • Input rating of the AC adapter: 100 to 240 V AC, 50 to 60 Hz Battery life • For percentage of remaining battery power, see the Power Manager Battery Gauge in the task bar. • The Power Manager also displays a green, yellow and red indication.
ThinkVantage Technologies Lenovo preinstalls on your PC useful and helpful software applications to help you get started, to stay productive while on the move and to keep you and your computer working. Lenovo offers enhanced security, wireless computing, data-migration and other solutions for your computer. Following sections provide information about ThinkVantage Technologies offered by Lenovo.
Table 1. Applications on Lenovo ThinkVantage Tools (continued) Application Icon name Power Manager Power Controls Recovery Media Factory Recovery Disks Rescue and Recovery Enhanced Backup and Restore System Update Update and Drivers ThinkVantage GPS GPS Lenovo SimpleTap SimpleTap Lenovo Screen Reading Optimizer Reading Optimization Lenovo Communication Utility Web Conferencing • You can also get the applications from Control Panel. Click Start ➙ Control Panel.
Table 2. Applications in Control Panel (continued) Application Control Panel section Green text in Control Panel Lenovo Screen Reading Optimizer Appearance and Personalization Lenovo - Reading Optimization ThinkVantage AutoLock System and Security Lenovo - Camera-enhanced security Note: Depending on your computer model, some applications might not be available. Access Connections Access Connections is a connectivity assistant program for creating and managing location profiles.
The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. See “Diagnosing problems” on page 125 for detailed information.
Product Recovery This program enables you to create recovery media to restore the contents of the system drive or hard disk drive to the same state as when the computer was originally shipped from the factory. For information about how to open and use this program, refer to “Creating and using recovery media” on page 69.
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Chapter 2.
• To achieve the best balance between performance and power saving, create and apply power plans by use of Power Manager. • If your computer will be turned off for an extended period of time, follow the instructions in “Before replacing CRU” on page 75 to disable the internal built-in battery so as to prevent battery power from draining.
Instant Media Mode If your computer is preinstalled with an Instant Media Mode card, the computer supports Instant Media Mode. You can quickly switch between the Windows 7 operating system and Instant Media Mode depending on your needs. Instant Media Mode provides the following benefits for you: • Much longer battery life In Instant Media Mode, the computer consumes much less power; therefore, it can maximize your battery life.
• Web browser • Picture viewer • E-mail system • Video player Note: When you switch to another application, the video being played is paused. • Music player Note: In Instant Media Mode, background music playback is supported. You can switch to another application with music playback uninterrupted. Special keys and buttons Your computer has several special keys and buttons.
Security • Fn+F2 Lock your computer. Power conservation • Fn+F3 (for Windows 7 only) Select a power plan that has been created by Power Manager, or adjust the power level by using the slider control. When you press this combination of buttons, a panel for selecting a power plan or adjusting the power level appears. • Fn+F4 Put your computer in sleep mode. To return to normal operation, press the Fn key only, without pressing a function key.
Enabling or disabling the wireless features • Fn+F5 Enable or disable the built-in wireless networking features. In the Windows 7 operating system, if you press Fn+F5, a list of wireless features is displayed. You can quickly change the power state of each feature in the list.
1 2 3 Microphone mute Volume control button Speaker mute button If you mute the sound and then turn off your computer, the sound will remain muted when you turn on your computer again. To turn on the sound, press the plus (+) or minus (-) button. Setting the volume Each device has volume controls, which you can set. To open the window for adjusting the output volume or the recording volume, do the following: 1. Click Start ➙ Control Panel ➙ Hardware and Sound ➙ Sound. The Sound window appears. 2.
3. On the VoIP Call Settings tab, click Microphone mute button settings. The Setting for Microphone Mute window opens. 4. Select Only the recording device selected below: and then select the recording device from the drop-down list box. 5. Click OK. Windows key and other function keys 1 PrtSc key (for Windows 7 only) Press this key to take a snapshot of your computer screen and copy it to the clipboard. 2 Windows key Press this key to display or hide the Windows Start menu.
This setting enables the use of all the basic and extended functions of the TrackPoint and the touch pad. • Set the TrackPoint as the main pointing device and the touch pad for extended functions only. This setting enables the use of all basic and extended functions with the TrackPoint while limiting the use of the touch pad to scrolling, tap zones, and slow-motion pointer functions. • Set the touch pad as the main pointing device and the TrackPoint for the extended functions only.
2. To select and drag as required by your software, press the left or right click button with either thumb and move the TrackPoint pointing stick. By enabling Press-to-Select, you can make the TrackPoint pointing stick function the same as the left or right click button. Customizing the TrackPoint You can customize the TrackPoint pointing device and its buttons as follows: • Switch the functions of the left and right buttons. • Change the sensitivity of the TrackPoint. • Enable the Press-to-Select function.
The whole touch pad 1 is an active area sensitive to finger movement. The bottom area of the touch pad consists of a left click zone 3 and a right click zone 2 . Movement on the touch pad emulates operations on the mouse. Before interacting with the touch pad, make sure the cursor stays on the object that you want to operate. • Left click: To mimic a single left click on a mouse, tap anywhere on the touch pad once or press the left click zone 3 once.
Customizing the touch pad To customize the touch pad, do as follows: 1. Click Start ➙ Control Panel ➙ Hardware and Sound ➙ Mouse ➙ UltraNav. A panel for UltraNav Device Settings pops up. 2. Click Manage Settings to open the Mouse properties window. 3. Click the UltraNav tab and proceed to customizing the touch pad. For details, refer to the Help in the Utility. Behavior of the UltraNav and an external mouse By default, the TrackPoint and the touch pad are set to Enabled.
Do more, save more and spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by allowing you to take your work where ever you go. With ThinkPad batteries, you will be able to work longer without being tied to an electrical outlet. Checking battery status The Power Manager Battery Gauge in the task tray displays the percentage of battery power remaining. The rate at which you use battery power will determine how long you can use the battery of your computer between charges.
If an ac outlet is convenient, plug the ac power adapter into it, and then insert the jack into the computer. The battery will charge in about 1.5 hours. This is affected by the battery size and the physical environment. The battery status indicator will let you know that the battery is charging, and will turn off when battery is fully charged. Note: To increase the life of the battery, the computer does not start recharging the battery if the remaining power is greater than 95%.
2. Click the triangle mark on the right side of the Shut down icon, then select Hibernate. Note: If the computer is in Instant Media Mode, you need to switch back to the Windows 7 operating system environment before entering hibernation. When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off. This will help conserve power. To turn off the wireless features, press Fn+F5.
To connect to a network via Ethernet, you can use Access Connections. Wireless connections Wireless connection is the transfer of data without the use of cables by means of radio waves only. Depending on the frequency used for data transmission, the area covered, or the type of the device used for data transfer, the following categories of wireless networks may be available to you: Wireless LAN A wireless local area network covers a relatively small geographic area, such as an office building or a house.
Wireless networking setup To use the built-in wireless networking card (the 802.11 standard) to communicate, start the Access Connections program. Note: Before you start setting up wireless networking connections by using the Access Connections program, obtain a Network Name (SSID) and your encryption information from your network administrator. The Access Connections program, a connectivity assistant program, can easily enable one network adapter and disable the other adapters on demand.
a city or an entire country, by use of multiple antenna sites or satellite systems maintained by wireless service providers. Some ThinkPad notebooks come with a built-in wireless WAN card integrating some wireless WAN technologies, such as 1xEV-DO, HSPA, 3G or GPRS. You can connect to the Internet or your company network with the built-in wireless WAN card and the configuration utility to make a wireless WAN connection and monitor its status.
• Bluetooth Configuration in the system tray of the task bar My Bluetooth Places To use the Bluetooth features, do the following: 1. Double-click the My Bluetooth Places icon on the desktop. A list of the devices on which Bluetooth has been enabled appears. 2. Click the device to which you want access.
For details, refer to the help for Bluetooth. To see the help, double-click My Bluetooth Places, and click Help and then Bluetooth help. Another way to start the help is to right-click Bluetooth Configuration in the system tray of the task bar, and click Advanced Configuration and then Help. Using WiMAX Some ThinkPad notebooks come with a built-in wireless LAN card integrating WiMAX technology. WiMAX, a long-range wireless data transmission technology based on the 802.
You can find more detailed information about the signal strength and status of your wireless connection either by opening Access Connections or by double-clicking the Access Connections wireless status icon in the task bar. Note: To display the Access Connections status icon and the wireless status icon in the system tray, refer to the Access Connections on-line help. • Access Connections icon states – No location profile is active or none exists. – Current location profile is disconnected.
• You can use the wireless radio switch to disable the wireless radio of all the wireless devices on your computer. • To display the Access Connections status icon and the wireless status icon in the system tray, refer to the Access Connections on-line help. Using an external display Your computer comes with many features to increase the enjoyment of your computer and help you give presentations with confidence.
Notes: • Do not change the display output location while a moving picture is being drawn, for example, while playing a movie or a game, or viewing a business presentation. Close the application before changing the display output location, or change the display mode before you open an MPEG file to play. • If you are attaching an external monitor that supports only VGA mode (640x480 resolution), do not view output on both the computer display and the external monitor.
• If the external monitor you are using is outdated, the resolution and the refresh rate may be limited. Using the Mini DisplayPort connector Your computer has a Mini DisplayPort connector, the latest digital display interface for connection to various external devices. This compact connector enables a plug-and-play setup and supports adaptors that can plug into DVI, VGA, or HDMI port. The Mini DisplayPort connector of your computer supports audio as well as video streaming.
Note: To change the color settings, right-click on the desktop, and click Screen resolution. Click Advanced Settings, select the Monitor tab, then set Colors. Using a color profile The display provides a color profile that can work with the Microsoft Image Color Management (ICM) function. If the graphics software you are using is compatible with ICM, you can display a color image on your monitor and match it, with the same quality, on another device, such as a scanner or a printer.
Using an integrated camera If your computer has an integrated camera, when you press Fn+F6 to open the Communications settings window, the camera will be launched and the green camera-in-use indicator will turn on automatically. In the Communications settings window, you can preview your video image and take a snapshot of your current image. You can also use the integrated camera with other programs that provide features such as photographing, video capturing, and video conferencing.
• Your computer does not support the Content Protection for Recordable Media (CPRM) feature for the SD card. • When transferring data to or from a flash media card, such as an SD card, do not put your computer in sleep or hibernation mode before the data transfer is complete. To do so might cause damage to your data.
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Chapter 3. You and your computer This chapter provides you information about accessibility and traveling with your computer. This chapter contains the following topics: • “Accessibility and comfort” on page 51 • “Traveling with your computer” on page 54 Accessibility and comfort Because your computer enables you to work in so many places, it is important that you remain attentive to good posture, good lighting and proper seating.
clean and set the brightness to levels that enable you to see the screen clearly. Press Fn+F8 or Fn+F9 to adjust display brightness. Head Position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position. Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to best suit your desired posture. Arm and Hand Position: If available, utilize chair arm rests or an area on your working surface to provide weight support for your arms.
Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience. Assistive technologies enable users to access information in the most appropriate way.
Traveling with your computer This topic provides information to help you work with your computer when you are travelling with your computer abroad. Travel tips Use the following travel tips to travel more confidently and efficiently with your computer. 1. While it is safe to allow your computer to go through the x ray machines at airport security stations, it is important to keep your eyes on the computer at all times to prevent theft. 2.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
Click on the items below to find out more about passwords and how to use them to protect your computer.
8. Choose your power-on password, and type it within the brackets in the Enter New Password field. Note: You can set the minimum length of a power-on password on the ThinkPad Setup menu. For details, refer to “Security menu” on page 104. 9. Press Enter once to move to the next line. Retype the password you just entered, to verify it. 10. Commit your password to memory. Note: You might want to note your power-on password in a safe place.
Notes: • You can set the minimum length of a hard disk password in the ThinkPad Setup menu. For details, refer to “Security menu” on page 104. • If you set a hard disk password of over seven characters, the hard disk drive can be used only with a computer that can recognize a hard disk password of over seven characters. If you then install the hard disk drive in a computer that cannot recognize a hard disk password that contains more than seven characters, you cannot get access to the drive. 11.
the Enter New Password field, and retype the password you just entered to verify it in the Confirm New Password field. Press Enter, and a Setup Notice window is displayed. Press F10 to exit from the Setup Notice window. Both the user and master hard disk passwords will be changed. • To remove the user hard disk password, type the current master hard disk password in the Enter Current Password field. Then leave the Enter New Password and Confirm New Password fields blank, and press Enter.
– Enabling or disabling the Reader priority – Erasing the fingerprint data Notes: • The system administrator can set the same supervisor password on many ThinkPad notebooks to make administration easier. • By enabling the Lock UEFI BIOS Settings in the Password menu when you set the supervisor password, you make it impossible for anyone but you to make changes. Setting a supervisor password Only a system administrator will be able to apply this procedure. 1. Print these instructions. 2.
Hard disk security Your computer supports an enhanced security solution for solid state drive or hard disk drive. To protect passwords from unauthorized security attacks, several of the latest technologies and algorithms are integrated into UEFI BIOS and hardware design of ThinkPad notebooks. To maximize security, do the following: 1. Set a power-on password as well as a hard disk password for your internal solid state drive or hard disk drive.
• Strengthen access controls • Secure communications Note: Client Security Solution is not preinstalled on your system. To download Client Security Solution, go to http://www.lenovo.com/support. Setting the Security Chip The choices offered in the Security Chip submenu under the Security menu of the ThinkPad Setup are as follows: • Security Chip: activates, inactivates, or disables the Security Chip. • Security Reporting Options: enables or disables each Security Reporting Option.
Using a fingerprint reader Depending on the options you ordered, your computer may have an integrated fingerprint reader. By enrolling your fingerprint and associating it with a power-on password, a hard disk password, or both passwords beforehand, you can start the computer, log on to the system, and enter the ThinkPad Setup by swiping your finger over the reader, without typing a password. Thus fingerprint authentication can replace passwords and enable simple and secure user access.
2. Apply light pressure and swipe your finger across the reader in one smooth motion. Logging on to the system After you enroll your fingerprint, log on to the system as follows: 1. Set a power-on password or a hard disk security password, or both. 2. Turn your computer off and then on again. 3. When prompted, swipe your finger over the reader. 4. On request, type your power-on password, your hard disk password, or both.
If you forget your hard disk password, Lenovo cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. Setting the fingerprint reader If you want to change the settings of the fingerprint reader, follow the procedure below.
• Your finger is very dry. • Your finger is stained with dirt, mud, or oil. • The surface of your finger is very different from when you enrolled your fingerprint. • Your finger is wet. • A finger is used that has not been enrolled. To improve the situation, try the following: • Clean or wipe your hands to remove any excess dirt or moisture from the fingers. • Enroll and use a different finger for authentication. • If your hands are too dry, apply lotion to them.
For more information about how to use the firewall program, refer to the on-line help that comes with the program. Protecting data against viruses Your computer is preinstalled with an antivirus program so you can detect and eliminate viruses. The antivirus program is designed to help you detect and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription.
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Chapter 5. Recovery overview This chapter provides information about the recovery solutions provided by Lenovo. This chapter contains the following topics: • “Creating and using recovery media” on page 69 • “Performing backup and recovery operations” on page 70 • “Using the Rescue and Recovery workspace” on page 71 • “Creating and using a rescue medium” on page 72 • “Reinstalling preinstalled applications and device drivers” on page 73 • “Solving recovery problems” on page 74 Notes: 1.
Creating recovery media This section provides instructions on how to create recovery media on the Windows 7 operating system. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices by doing as follow: • Click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media on different operating systems.
• To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options.
1. Make sure the computer is turned off. 2. Repeatedly press and release the F11 key when turning on the computer. When you hear beeps or see a logo screen, release the F11 key. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 74. 4.
2. Repeatedly press and release the F12 key when turning on the computer. When the Startup Device Menu opens, release the F12 key. 3. On the Startup Device Menu, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. • If you have created a rescue medium using the secondary internal hard disk drive, set the secondary internal hard disk drive as the first boot device in the startup device sequence to start the rescue medium. See “Startup menu” on page 105.
• In the subfolder for the device, look for the file for the application (a file with the extension .exe). Double-click the file, and follow the instructions on the screen. Attention: If you need updated device drivers, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 120.
Chapter 6. Replacing devices You can increase the capacity of the memory or the hard disk drive by replacing the original, built-in device with an optional one. Or, if you need to, you can replace the PCI Express Mini Card by following the procedures in this section.
4. Select Disable Built-in Battery. 5. Click Yes in the Setup Warning window. Wait for a few minutes till the inside of the computer cools, and then you can replace the failed component safely. Replacing the hard disk drive or solid state drive Before you start, print these instructions. You can replace the hard disk drive or solid state drive with a new one which can be purchased from your Lenovo reseller or a marketing representative.
Note: The tab is initially bent and inserted into the space between the hard disk drive and the computer base cover. 5. Detach the side rubber rails from the hard disk drive. 6. Attach the side rubber rails to a new hard disk drive. 7. Insert the new hard disk drive into the hard disk drive bay, then press it firmly into place. Chapter 6.
8. Insert the slot cover 1 , then slide in the cover 2 and tighten the screw 3 . 9. Turn the computer over again. Connect the ac power adapter and the cables to the computer. Replacing the solid state drive The replacement procedure of solid state drive is the same with the procedure of replacing the hard disk drive. Refer to “Replacing the hard disk drive” on page 76 for detailed instructions. Note: Side spacer rails are used for solid state drive in stead of side rubber rails in step 5 and step 6.
4. Turn the computer over and open the display. 5. Push in the direction shown by the arrows 1 to unlatch the front side of the keyboard. The keyboard will open up slightly. Then carefully lift up the keyboard 2 until you can see how it is connected. 6. Carefully turn the keyboard over onto the palm rest, and detach the connectors. Then remove the keyboard. Chapter 6.
Installing the keyboard 1. Attach the connectors. 2. Insert the keyboard. Make sure that the rear edges of the keyboard are under the frame as shown by the arrows. 3. Press gently and slide the keyboard as shown by the arrows.
4. Close the computer display and turn the computer over. Then reinstall the two screws. 5. Turn the computer over again. Connect the ac power adapter and cables to the computer. Replacing the memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster.
Replacing the memory module To replace the SO-DIMM, do the following: 1. Enter ThinkPad Setup to stop battery discharge. Refer to “Before replacing CRU” on page 75 for detailed instruction. 2. Close the computer display, and turn the computer over. 3. Remove the keyboard. For more details, refer to “Replacing the keyboard” on page 78. 4.
Replacing the PCI Express Mini Card for wireless LAN/WiMAX connection Before you start, print these instructions. Your computer has a PCI Express Mini Card slot for connection to a wireless LAN/WiMAX. To replace the PCI Express Mini Card with a new one, read the following prerequisites. Prerequisites for the procedure When installing or replacing the card, be sure to follow the precautions. DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall.
6. Remove the card. 7. Align the contact edge of the new PCI Express Mini Card with the corresponding socket contact of the computer. 8. Pivot the card until you can snap it into place. Secure the card with the screw. 9. Connect the cables to the new PCI Express Mini Card. Be sure to attach the gray cable to the connector marked “MAIN” or “M” on the card, the white cable to the center connector, and the black cable to the connector marked “AUX” or “A.
Note: If the new PCI Express Mini Card has only two connectors, be sure to attach the gray cable to the connector marked “MAIN,” and the black cable to the connector marked “AUX.” Put the white cable in the cable protection tube. 10. Reinstall the keyboard. For more details, refer to “Replacing the keyboard” on page 78. 11. Turn the computer over again. Connect the ac power adapter and cables to the computer.
4. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. Note: Depending on the system configuration of your computer, the card may have only one connector. 5. Remove the screw and the card will pop up. 6. Remove the card. 7.
8. Pivot the card until you can snap it into place. Secure the card with the screw. Note: You can also replace the PCI Express Mini Card for Wireless WAN with an mSATA solid state drive. Refer to “Installing and replacing the mSATA solid state drive” on page 87 for more information. 9. Connect the cables to the new PCI Express Mini Card. Make sure that the cables are not pinched by the card.
Some ThinkPad models have an mSATA solid state drive. You can replace the mSATA solid state drive with a new one which can be purchased from your Lenovo reseller or a marketing representative. To replace the mSATA solid state drive, read the following prerequisites. Note: Replace the mSATA solid state drive only if you need to have it repaired. Prerequisites for the procedure When replacing the mSATA solid state drive, be sure to follow the precautions.
6. Align the contact edge of a new mSATA solid state drive with the corresponding socket. 7. Pivot the card downward 1 until you can snap it into place. Secure the card with the screw 2 . Note: You can also replace the mSATA solid state drive with a Wireless PCI Express Mini Card for Wireless WAN. For more information, refer to “Installing and replacing the PCI Express Mini Card for wireless WAN connection” on page 85. 8. Reinstall the keyboard.
2. Close the computer display, and turn the computer over. 3. Remove the keyboard. For more details, refer to “Replacing the keyboard” on page 78. 4. Detach the connector and then remove the backup battery. 5. Position the new backup battery in place, then attach the connector. 6. Reinstall the keyboard. For more details, refer to “Replacing the keyboard” on page 78. 7. Turn the computer over again. Connect the ac power adapter and cables to the computer.
1. Enter ThinkPad Setup to stop battery discharge. Refer to “Before replacing CRU” on page 75 for detailed instruction. 2. Find the SIM card slot at the rear side of the computer. Refer to “Rear view” on page 8 to locate the SIM card slot. 3. Open the SIM card slot cover. 4. Push the SIM card inward a little, the SIM card pops out. Gently slide the SIM card out of the slot. 5. Insert the new SIM card firmly into the slot until you hear a click. 6. Close the SIM card slot cover. Chapter 6.
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Chapter 7. Enhancing your computer This section provides information on installing devices and taking advantage of your computer's high-technology features. • “Finding ThinkPad options” on page 93 • “ThinkPad Battery 39+ (6-cell slice battery)” on page 93 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
ThinkPad Battery 39+ bottom view 1 Eject lever Use the eject lever to lock or unlock the ThinkPad Battery 39+. 2 Battery latch Use the battery latch to prevent the eject lever from being released. Attaching a ThinkPad Battery 39+ To attach a ThinkPad Battery 39+, do the following: 1. Open the slice battery connector door at the bottom side of your computer. 2. Insert the front hooks of the ThinkPad Battery 39+ to the corresponding notches on the computer.
3. Pivot the ThinkPad Battery 39+ downward until the eject lever clicks into place. 4. Slide the battery latch to the locked position. 5. Push the eject lever to the locked position. Chapter 7.
Detaching a ThinkPad Battery 39+ Note: Disconnect the ac power adapter from your computer before you detach the ThinkPad Battery 39+. The ac power adapter connector will be damaged if it remains connected to the computer during the detachment. To detach a ThinkPad Battery 39+, do the following: 1. Unlock the battery latch by sliding it to the unlock position. 2.
3. Close the slice battery connector door. Charging a ThinkPad Battery 39+ To charge the ThinkPad Battery 39+, you need to attach the ThinkPad Battery 39+ to your computer and attach the ac power adapter, then the main battery and ThinkPad Battery 39+ will be charged sequentially. Chapter 7.
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Chapter 8. Advanced configuration While it is important to protect files, data, and settings that are on the hard disk or on the solid state drive, you may also need to install a new operating system, install new device drivers, update your UEFI BIOS, or recover preinstalled software. This information will help you handle your computer with proper care and keep it in top working shape.
Italy: IT Japan: JP Netherlands: NL Netherlands: NL Norway: NO Spain: SP Sweden: SV Taiwan and Hong Kong: TC United States: US Installing Windows 7 Before you start, print these instructions. To install Windows 7 and its related software on your computer, do as follows: 1. Start the ThinkPad Setup. 2. Select Startup menu. 3. Select UEFI/Legacy Boot. 4. Do one of the following: • If you want to install the Windows 7 32–bit operating system, select Legacy Only or Both.
To install a fix module, run the EXE file in a subfolder and follow the instructions on the screen. Note: If you remove the hard disk drive from the computer with a single-core processor and install it on a computer with a dual-core processor, you can get access to the hard disk drive. The opposite, however, is not true: If you remove the hard disk drive from a computer with a dual-core processor and install it on a computer with a single-core processor, you cannot get access to the hard disk drive.
9. Select Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer. 10. Click Have Disk. 11. Specify the path where the monitor INF file is saved, then click Open. 12. Click OK. 13. Confirm the correct display type, then click Next. 14. Windows has finished installing. Click Close. 15. Click Close for Display Properties. 16. Click OK in the Monitor tab. 17. Click OK and close the Display Settings window.
4. Using the cursor keys, move to an item you want to change. When the item you want is highlighted, press Enter. A submenu is displayed. 5. Change the items you wish to change. To change the value of an item, press +/-. If the item has a submenu, you can display it by pressing Enter. 6. Press Esc to exit from the submenu. 7. If you are in a nested submenu, press Esc repeatedly until you reach the ThinkPad Setup menu.
• Serial ATA (SATA): Specify the settings for the hard disk drive. • CPU: Specify the settings for the CPU. • Intel® AMT: Set the Intel AMT related functions. Date/Time menu If you need to set the current date and time of your computer, select Date/Time from the ThinkPad Setup menu. The following submenu is displayed: • System Date • System Time To change the date and time, do the following: 1. Using the up and down arrow keys, select the item to change, date or time. 2.
• Hard Disk x Password Note: Hard Disk 1 refers to the hard disk drive built into your computer. If you select and enable Hardware Password Manager, you can manage your power-on password, supervisor password, and your hard disk passwords by the management server. By default, this is set to Enabled. Lock UEFI BIOS Settings enables or disables the function that protects items in the ThinkPad Setup from being changed by a user who does not have the supervisor password. By default, this is set to Disabled.
To change the startup sequence temporarily so that the system starts up from a different drive, do the following: 1. Turn off the computer. 2. Turn on the computer; then, while the “To interrupt normal startup, press the blue ThinkVantage button” message is displayed at the lower-left of the screen, press F12. 3. Select the device you want to start first from the Boot menu. Note: The Boot menu will be shown when the system cannot boot from any devices or operating system was not found.
Network Boot Use the Network Boot to select the boot device when the system wakes from LAN. If Wake on LAN is enabled, the network administrator can turn on all of the computers in a LAN remotely by use of network management software. Other items in the Startup menu The following items are also displayed in the Startup menu of the ThinkPad Setup: • UEFI/Legacy Boot: Select system boot capability. • UEFI/Legacy Boot Priority: Select priority of boot option between UEFI and Legacy.
Table 4. Config menu items (continued) Submenu item Selection Comments If you select “AC and Battery,” Wake On LAN is enabled with any power sources. Note: AC is required with magic packet type Wake On LAN. Note: Wake On LAN function does not work when a hard disk password is set. Ethernet LAN Option ROM • Disabled • Enabled Load the Ethernet LAN Option ROM to enable startup from an integrated network device.
Table 4. Config menu items (continued) Submenu item Selection Comments Fn and Ctrl Key swap • Disabled If you select “Enabled,” the Fn key works as the Ctrl key, and the Ctrl key works as the Fn key. • Enabled Note: Even when “Enabled” is selected, you need to press the Fn key to return the computer from sleep mode to normal operation. Fn Key Lock • Disabled • Enabled If you select “Enabled,” you can press the Fn key to keep it in a pressed condition, then press the desired function key.
Table 4. Config menu items (continued) Submenu item Selection Comments CPU Power Management • Disabled Enable or disable the power saving feature that stop the microprocessor clock automatically when there are no system activities. Normally, it is not necessary to change the setting. • Enabled PCI Express Power Management • Disabled • Enabled Power On with AC Attach • Disabled • Enabled Enable or disable a feature that automatically adjusts power management when there is no PCI Express activity.
Table 4. Config menu items (continued) Submenu item Selection Comments • Compatibility Select SATA controller operation mode. If your system supports RAID, select “RAID.” If you select “Compatibility mode,” serial SATA controller operates in compatibility mode. Serial ATA (SATA) SATA Controller Mode Option • AHCI • RAID CPU Core Multi-Processing • Disabled • Enabled Enable or disable additional execution core units within a CPU.
Table 5. Security menu items (continued) Submenu item Selection Comments Predesktop Authentication • Disabled Enable or disable fingerprint authentication before the operating system is loaded. • Enabled Reader Priority • External ➙ Internal • Internal Only Security Mode • Normal • High Password Authentication • Disabled • Enabled Reset Fingerprint Data If External ➙ Internal is selected, an external fingerprint reader is used if attached. Otherwise, an internal fingerprint reader is used.
Table 5. Security menu items (continued) Submenu item Selection Comments Intel® TXT Feature • Disabled Enable or disable Intel Trusted Execution Technology. • Enabled UEFI BIOS Update Option Flash BIOS Updating by End-Users • Disabled • Enabled Flash Over LAN • Disabled • Enabled If you select “Enabled,” all users can update the UEFI BIOS. If you select “Disabled,” only the person who knows supervisor password can update the UEFI BIOS.
Table 5. Security menu items (continued) Submenu item Selection Comments USB Port • Disabled If you select “Enabled,” you can use the USB port. • Enabled ExpressCard Slot • Disabled • Enabled eSATA Port • Disabled • Enabled Memory Card Slot • Disabled • Enabled Integrated Camera • Disabled • Enabled Microphone • Disabled • Enabled Fingerprint Reader • Disabled • Enabled If you select “Enabled,” you can use the ExpressCard Slot. If you select “Enabled,” you can use the eSATA Port.
Table 6. Startup menu items (continued) Menu item Selection Comments UEFI/Legacy Boot • Both Select system boot capability. • UEFI Only • Both: System will boot by following UEFI/Legacy Boot Priority setting. • Legacy Only • UEFI Only: System will boot from UEFI enabled OS. • Legacy Only: System will boot from any OS other than UEFI enabled OS. Note: If you select UEFI Only, system cannot boot from the bootable devices which do not have UEFI enabled OS.
Using system management This section is intended primarily for network administrators. Your computer is designed for manageability, so that you can redirect more of your resources to better meet your business objectives. This manageability, or “Total Cost of Ownership” (TCO), enables you to remotely power on your computer, format the hard disk drive, install the software of your choice , and have the computer start up and function in the same way as an ordinary desktop PC.
Setting management features To enable the network administrator to control your computer remotely, you must configure the network interface by setting the system-management features in the ThinkPad Setup. That utility contains the following functions: • Wake on LAN • Startup sequence • Flash update If an administrator's password (supervisor password) has been set, you will need to specify it when you start the ThinkPad Setup, so that you can use these functions.
• Your computer must be engaged in a Preboot eXecution Environment. • Network-management software must be installed in the remote administrator's computer. To enable or disable the Flash update from the network setting, do the following: 1. On the ThinkPad Setup menu, select Security. The Security submenu appears. 2. Select UEFI BIOS Update Option. The UEFI BIOS Update Option submenu appears. 3. For Flash Over LAN, select either Enabled or Disabled. 4. Press F10.
Chapter 9. Preventing problems An important part of owning a ThinkPad notebook is maintenance. With proper care, you can avoid common problems. The following sections provide information that can help you to keep your computer running smoothly. • “General tips for preventing problems” on page 119 • “Making sure device drivers are current” on page 120 • “Taking care of your computer” on page 121 General tips for preventing problems 1. Check the capacity of your hard disk drive from time to time.
14. If required, you can find your country's Customer Support Center at the following Web address: http://www.lenovo.com/support/phone. When calling the Customer Support Center, please make sure you have your machine model type, serial number and the computer in front of you. Also, if the machine is producing error codes, it is helpful to have the error screen on or the message written down.
Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Be careful about where and how you work • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
• Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – Memory module – Mini-PCI Card – Memory card, such as SD card, SDHC card, SDXC card, and MultiMediaCard. Note: Not all listed devices are included in your computer. This action reduces any static electricity from your body. The static electricity could damage the device.
7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys. 3.
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Chapter 10. Troubleshooting computer problems This section tells what to do if you have a computer problem. • “Diagnosing problems” on page 125 • “Troubleshooting” on page 126 Diagnosing problems If you experience problems with your computer, use diagnostic solutions as a starting point for solving them. Using the Lenovo Solution Center program Note: The Lenovo Solution Center program is available only on some models that are preinstalled with the Windows 7 operating system.
Troubleshooting If your computer has an error, it typically displays a message or an error code, or a beep sounds when you turn it on. To correct an error, first find the description of the error in the left-hand column of the chart that applies. Then click that description to get a troubleshooting procedure. To make sure that your computer has the features or options that are introduced in the following sections, consult the online help or the list shipped with your computer.
If you spill something on your computer: Attention: Be sure that no liquid creates a short circuit between you and the ac power adapter (if in use). Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable. 1. Carefully unplug the ac power adapter immediately. 2. Turn off the computer immediately.
Solution: The computer turned off, because the battery is low. Connect the AC adapter to the computer and charge the battery. Message: 0191: System Security - Invalid remote change requested. Solution: The system configuration change has failed. Confirm the operation and try again. To clear the error, enter the ThinkPad Setup. Message: 0192: System Security - Embedded Security hardware tamper detected. Solution: The Security Chip has been replaced with a different one. Have the computer serviced.
Solution: The Mini SATA device is not working. Have the Mini SATA device serviced. Message: 2110: Read error on HDD0 (Main hard disk drive) Solution: The hard disk is not working. Have the hard disk serviced. Message: 2112: Read error on HDD2 (Mini SATA) Solution: The Mini SATA device is not working. Have the Mini SATA device serviced. Message: 2200: Machine Type and Serial Number are invalid. Solution: Machine Type and Serial Number are invalid. Have the computer serviced.
Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power switch for 4 seconds or more. Turn it on and listen again. Solution: Make sure that: – The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet. – The computer is turned on. (Turn the power switch on again for confirmation.) If a power-on password is set: – Press any key to display the prompt for the power-on password.
If your memory is not operating properly, check the following items: 1. Verify that the memory is installed and seated correctly in your computer. It may be necessary to remove all added memories to test the computer with only the factory-installed memories, and then reinstall the memory one at a time to ensure a proper connection. For the procedures to remove and reinstall a memory, refer to “Replacing the memory module” on page 81. 2. Check for error messages during startup.
Solution: – Use Category 5 wiring and make sure that the network cable is securely connected. – Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: The Wake on LAN (WOL) feature is not working. Solution: – Make sure that WOL is enabled in the ThinkPad Setup. – If it is, check with your LAN administrator for the necessary settings. • Problem: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps.
• Problem: PIM (Personal Information Manager) items sent from Windows 7 cannot be received correctly into the address book of any other Bluetooth-enabled device. Solution: Windows 7 send PIM items in XML format, but most Bluetooth-enabled devices handle PIM items in vCard format. If another Bluetooth-enabled device can receive a file through Bluetooth, a PIM item sent from Windows 7 might be saved as a file with the extension .contact.
Computer screen problems • Problem: The screen is blank. Solution: Do the following: – Press Fn+F7 to bring up the image. – If you are using the ac power adapter, or using the battery and the battery status indicator is on (is green), press Fn+F9 to make the screen brighter. – If the sleep status indicator is on (is green), press Fn to resume from the sleep mode. – If the problem persists, do the Solution in the problem below. • Problem: The screen is unreadable or distorted.
External monitor problems • Problem: The external monitor is blank. Solution: To bring up the image, press Fn+F7 and select the desired monitor. If the problem persists, do the following: 1. Connect the external monitor to another computer to make sure it works. 2. Reconnect the external monitor to your computer. 3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported.
11. Click Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer. 12. Clear the Show compatible hardware check box. 13. Select Manufacturer and Model for your monitor. 14. After updating the driver, click Close. 15. Set Resolution. Note: To change the color settings, select the Monitor tab, then set Colors. 16. Click OK. • Problem: The screen is unreadable or distorted. Solution: Make sure that the monitor information is correct.
11. Click OK to apply the changes. Note: To change the color settings, right-click on the desktop, and click Screen resolution. Click Advanced Settings, select the Monitor tab, then set Colors. • Problem: Display switching does not work. Solution: If you use the Extend desktop function, disable it, and change the display output location. If a DVD movie or a video clip is playing, stop the playback, close the application, and then change the display output location.
Solution: The slider might be grayed out. This means that its position is fixed by the hardware and cannot be changed. • Problem: The volume sliders do not stay in place when some audio applications are used. Solution: It is normal for the sliders to change position when certain sound applications are used. The applications are aware of the Volume Mixer window and are allowed to change the settings themselves. An example is the Windows Media Player.
– Your finger is stained with dirt, mud, or oil. – The surface of your finger is very different from when you enrolled your fingerprint. – Your finger is wet. – A finger is used that has not been enrolled. To improve the situation, try the following: – Clean or wipe your hands to remove any excess dirt or moisture from the fingers. – Enroll and use a different finger for authentication. – If your hands are too dry, apply lotion to them.
4. If the power adapter icon still does not appear on the task bar and the ac power indicator does not light up, have the ac power adapter and your computer serviced. Note: To display the power adapter (power plug) icon, click Show hidden icons in the task bar. Power problems Print these instructions now and keep it with your computer for reference later. If your computer is getting no power at all, check the following items: 1. Verify the power switch. Refer to “System-status indicators” on page 9.
1. Go to the Lenovo Support Web site at http://www.lenovo.com/think/support and search for the error message. 2. Visit the Microsoft Knowledge Base home page at http://support.microsoft.com/ and search for the error message. Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the processor overheats, the computer automatically enter sleep mode to allow the computer to cool and to protect the processor and other internal components.
If your computer tries to enter sleep mode but the request is rejected, the device in the USB connector might be disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes small amount of power. This is not a defect. For details, refer to “Power-saving modes” on page 36.
If the application still does not run correctly, contact your place of purchase or a service representative for help. Ports and connectors This section includes the most common ports and connectors problems. USB problems • Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct.
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Chapter 11. Getting support There is more to owning a ThinkPad notebook than having a powerful, portable computer. This chapter offers information about when to communicate with Lenovo and how best to do it.
Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Calling Lenovo If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: • Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
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Appendix A. Regulatory information This section introduces regulatory information for users. Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
If your computer has the Multiple Input and Multiple Output (MIMO) wireless LAN feature, the third wireless antenna is located at the top left portion of the computer display, near the center. 4 Wireless WAN antenna (Main) If your computer comes with a wireless WAN feature, its main transmitter antenna is located at the top right side of the computer display.
Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules.
Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmitteln Dieses Produkt entspricht dem „Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln“ EMVG (früher „Gesetz über die elektromagnetische Verträglichkeit von Geräten“). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der Bundesrepublik Deutschland. Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln, EMVG vom 20.
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Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Disposing of disused lithium batteries from Lenovo computers A button-shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source. If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery ThinkPad ThinkVantage TrackPoint UltraConnect UltraNav Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and BitLocker are trademarks of the Microsoft group of companies.
Appendix D. Restriction of Hazardous Substances Directive (RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Part Number: Printed in (1P) P/N:
*1P*
