Computer Hardware User Manual

Chapter7.Symptom-to-FRUindex

TheSymptom-to-FRUindexlistserrorsymptomsandpossiblecauses.Themostlikelycauseislistedrst.

AlwaysbeginwiththeChapter4“Generalcheckout”onpage33

.Youcanusethisindextohelpyoudecide

whichFRUsareneededwhenservicingacomputer.Ifyouareunabletocorrecttheproblemusingthis

index,goto“Undeterminedproblems”onpage64.

Notes:

1.Ifyouhavebothanerrormessageandanincorrectaudioresponse,diagnosetheerrormessagerst.

2.Ifyoucannotrunthediagnostictestsoryougetadiagnosticerrorcodewhenrunningatest,butdidreceivea

POSTerrormessage,diagnosethePOSTerrormessagerst.

3.Ifyoudidnotreceiveanyerrormessage,lookforadescriptionofyourerrorsymptomsintherstpartofthisindex.

Harddiskdrivebooterror

Aharddiskdrivebooterror(errorcodes1962andI999030X)canhavethefollowingcauses.

ErrorFRU/Action

Thestart-updriveisnotinthebootsequencein

conguration.

Checkthecongurationandensurethestart-updriveis

inthebootsequence.

Nooperatingsysteminstalledonthebootdrive.Installanoperatingsystemonthebootdrive.

Thebootsectoronthestart-updriveiscorrupted.

Thedrivemustbeformatted.Dothefollowing:

1.Attempttobackupthedataonthefailingharddisk

drive.

2.Usingtheoperatingsystemprograms,formatthe

harddiskdrive.

Thedriveisdefective.

Replacetheharddiskdrive.

Diagnosticerrorcodes

Refertothefollowingdiagnosticerrorcodeswhenusingthediagnostictests.See“Runningtests”onpage

39forthespecictypeforinformationaboutthediagnosticprograms.

Inthefollowingindex,Xcanrepresentanynumber.

DiagnosticerrorcodeFRU/Action

000-000-XXXBIOSTestPassed

Noaction

000-002-XXXBIOSTimeout1.Flashthesystem.See“Updating(ashing)BIOS

fromadisc”onpage99

2.Systemboard

000-024-XXXBIOSAddressingtestfailure1.Flashthesystem.See“Updating(ashing)BIOS

fromadisc”onpage99

2.Systemboard

000-025-XXXBIOSChecksumValueerror1.Flashthesystem.See“Updating(ashing)BIOS

fromadisc”onpage99

2.Systemboard