User Guide

Chapter10.Troubleshootingcomputerproblems

Thischapterprovidesinformationonhelpingyoursolvecomputerproblems.

•“Diagnosingproblems”onpage207

•“Troubleshooting”onpage207

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usethefollowingprocedureasastartingpointforsolving

them.

UsingLenovoThinkVantageT oolbox

Note:IfyoursystemisrunningandUserGuideisaccessible,seeUserGuide.

Ifyourcomputerisnotoperatingproperly,youmaybeabletodiagnosetheproblembyhavingLenovo

ThinkVantageToolboxtestcomponentsofyourcomputer.

Tostartthisprogram,doasfollows:

ForWindows7:

1.ClickStart.

2.MovethepointertoControlPanel,toSystemandSecurity,andthentoLenovo-SystemHealth

andDiagnostics.

ForWindowsVistaandXP:

1.ClickStart.

2.MovethepointertoAllPrograms,toThinkVantage,andthentoLenovoThinkVantageToolbox.

IftheLenovoThinkVantageToolboxisnotinstalledonyourcomputer,goto

http://web.lenovothinkvantagetoolbox.com/,clickDownloadLenovoThinkVantage

Toolbox,andfollowtheinstructionsonthescreen.

Formoreinformationaboutthisprogram,seetheHelpfortheprogram.

Runninganytestsmaytakeuptoseveralminutesorlonger.Makesureyouhavetimetoruntheentiretest;

donotinterruptthetestwhileitisrunning.WhenpreparingtocontacttheCustomerSupportCenter,besure

toprintthetestlogsothatyoucanrapidlyprovideinformationtothehelptechnician.

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhenyou

turniton.Tocorrectanerror,rstndthedescriptionoftheerrorintheleft-handcolumnofthechartthat

applies.Thenclickthatdescriptiontogetatroubleshootingprocedure.

Tomakesurethatyourcomputerhasthefeaturesoroptionsthatareintroducedinthefollowingsections,

consulttheonlinehelporthelistshippedwithyourcomputer.

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