User Guide

Chapter11.Gettingsupport

ThereismoretoowningaThinkPadnotebookthanhavingapowerful,portablecomputer.Thischapter

offersinformationaboutwhentocommunicatewithLenovoandhowbesttodoit.

•“BeforeyoucontactLenovo”onpage235

•“Gettinghelpandservice”onpage236

•“Purchasingadditionalservices”onpage241

BeforeyoucontactLenovo

Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror

codes,runningLenovoThinkVantageToolboxorbyconsultingtheThinkPadWebsite.

Registeryourcomputer

RegisteryourThinkPadproductswithLenovo.Goto:http://www.lenovo.com/register.Thiscanhelp

authoritiesreturnyourcomputertoyouifitislostorstolen.RegisteringyourcomputeralsoenablesLenovo

tonotifyyouaboutpossibletechnicalinformationandupgrades.

Formoreinformationaboutregisteringyourcomputer,referto“Registeryourcomputer”onpage39.

Downloadsystemupdates

Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.

Todownloadupdatedsoftware,goto

http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix.Thenfollow

theinstructionsonthescreen.

Recordinformation

BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.

Recordproblemsymptomsanddetails

Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp

asquicklyaspossible.

•Whatistheproblem?Isitcontinuousorintermittent?

•Isthereanerrormessagethatappears?Whatistheerrorcode,ifany?

•Whatoperatingsystemareyouusing?Whichversion?

•Whichsoftwareapplicationswererunningatthetimeoftheproblem?

•Cantheproblembereproduced?Ifso,how?

Recordsysteminformation

Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.

•WhatisthenameofyourLenovoproduct?

•Whatisthemachinetype?

•Whatistheserialnumber?

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