ThinkCentre User Guide Machine Types: 4468, 4473, 4476, 4479, 4495, 4497, 4499, 4504, 4513, 4517, 4524, 7021, 7032, 7034, 7049, 7052, 7053, 7073, 7136, and 7178
ThinkCentre User Guide Machine Types: 4468, 4473, 4476, 4479, 4495, 4497, 4499, 4504, 4513, 4517, 4524, 7021, 7032, 7034, 7049, 7052, 7053, 7073, 7136, and 7178
Note Before using this information and the product it supports, be sure to read and understand the ThinkCentre Safety and Warranty Guide and Appendix D “Notices” on page 121. First Edition (March 2011) © Copyright Lenovo 2011. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.
Contents Important safety information . . . . . vii Chapter 3. You and your computer . . Service and upgrades . . . . . . . . . Static electricity prevention . . . . . . . Power cords and power adapters . . . . Extension cords and related devices . . . Plugs and outlets. . . . . . . . . . . External devices . . . . . . . . . . . Heat and product ventilation . . . . . . Operating environment . . . . . . . . Modem safety information . . . . . . . Laser compliance statement . . . . . .
Replacing the keyboard or mouse . . . . . Completing the parts replacement . . . . . 63 64 Chapter 6. Recovery information. . . 67 Creating and using recovery media . . . . . Creating recovery media . . . . . . . . Using recovery media . . . . . . . . . Performing backup and recovery operations . . Performing a backup operation . . . . . Performing a recovery operation . . . . . Using the Rescue and Recovery workspace . . Creating and using a rescue medium . . . . . Creating a rescue medium . . . . . .
Appendix A. Regulatory information . . . . . . . . . . . . . Export classification notice . . . . . . . . . . Television output notice . . . . . . . . . . . EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance . . . . . . . . . Japanese VCCI Class B statement . . . . . . . Japanese compliance for products less than or equal to 20 A per phase . . . . . . . . . . . Additional regulatory information . . . . . . . Appendix B. WEEE and recycling statements . . . . . . . . . . . . .
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the ThinkCentre Safety and Warranty Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Laser compliance statement Some personal computer models are equipped from the factory with a CD or DVD drive. CD and DVD drives are also sold separately as options. CD and DVD drives are laser products. These drives are certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products.
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer features. The following information covers a variety of models. For information about your specific model, use the Setup Utility program. See Chapter 7 “Using the Setup Utility program” on page 75.
• Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
Input/Output (I/O) features • 9-pin serial port (one standard and one optional) • Eight Universal Serial Bus (USB) connectors (two on the front panel and six on the rear panel) • One Ethernet connector • One DisplayPort connector • One VGA monitor connector • One Personal System/2 (PS/2) keyboard connector (optional) • One PS/2 mouse connector (optional) • Three audio connectors on the rear panel (audio line-in connector, audio line-out connector, and microphone connector) • Two audio connectors on the fron
Preinstalled operating system Your computer is preinstalled with one of the following operating systems: • Microsoft® Windows® 7 • Microsoft Windows Vista® Operating system(s), certified or tested for compatibility1 (varies by model type) • Linux® • Microsoft Windows XP Professional SP 3 1. The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press.
Specifications This section lists the physical specifications for your computer. Dimensions Width: 175 mm (6.89 inches) Height: 402 mm (15.83 inches) Depth: 440 mm (17.32 inches) Weight Maximum configuration as shipped: 11 kg (24.
Lenovo ThinkVantage Tools The Lenovo ThinkVantage® Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely. Note: The Lenovo ThinkVantage Tools program is only available on computers with the Windows 7 operating system from Lenovo. To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools.
Product Recovery The Product Recovery program enables you to restore the contents of the hard disk drive to the factory default settings. ThinkVantage Client Security Solution The ThinkVantage Client Security Solution program is available on select Lenovo computers. It helps protect your information, including vital security information like passwords, encryption keys, and electronic credentials, while guarding against unauthorized user access to data.
Adobe Reader The Adobe Reader program is a tool used to view, print, and search PDF documents. Antivirus software Your computer comes with antivirus software that you can use to detect and eliminate viruses. Lenovo provides a full version of antivirus software on your hard disk drive with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus program updates.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 9 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Figure 2.
Connector Description Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software. PS/2 keyboard connector (optional) Used to attach a keyboard that uses a PS/2 keyboard connector.
Locating components Figure 3 “Component locations” on page 11 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 32. Figure 3.
Locating parts on the system board Figure 4 “System board parts locations” on page 12 shows the locations of the parts on the system board. Figure 4.
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on.
The following is a sample of the machine type and model label. Figure 6.
Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/ThinkCentreUserGuides Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Note: You can use the mouse or the Up and Down arrow keys to highlight menu selections. You can close the Start menu or the context menu by clicking the mouse or pressing Esc. Using the blue ThinkVantage button Some keyboards have a blue ThinkVantage button that you can use to open a comprehensive on-board help and information center from Lenovo. • If you are using the Windows Vista operation system, pressing the blue ThinkVantage button opens the ThinkVantage Productivity Center program.
You can switch the function of the primary and secondary mouse buttons and change other default behavior through the mouse properties function in the Windows Control Panel. Adjusting audio Sound is an important part of the computer experience. Your computer has a digital audio controller built into the system board. Some models also have a high-performance audio adapter installed in one of the PCI card slots.
Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed. DVD drives use industry-standard, 12 cm (4.75-inch) CD media or DVD media. If your computer comes with a DVD drive, the drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs.
1. With the computer on, press the Eject/Load button. When the tray slides out automatically, carefully remove the disc. 2. Close the tray by pressing the Eject/Load button or by gently pushing the tray forward. Note: If the tray does not slide out of the drive when you press the Eject/Load button, insert a straightened paper clip into the emergency-eject hole located on the front of the DVD drive. Be sure the drive is powered off when using the emergency eject.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Register your computer with Lenovo To register your computer, go to http://www.lenovo.com/register. Then, follow the instructions on the screen to complete the registration. This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
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Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7.
Attaching an integrated cable lock An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the integrated cable lock slot at the rear of your computer and is operated with a key. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
• Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 76. You do not have to set any passwords to use your computer. However, using passwords improves computing security.
• When you clear the Security Chip, be sure to turn your computer off and then turn it on again after you set the Security Chip to Active. Otherwise, the Clear Security Chip option will not be displayed. To set an item on the Security Chip submenu: 1. Print these instructions. 2. Save all open files, and exit all applications. 3. Turn off your computer. 4. Repeatedly press and release the F1 key when turning on the computer. When you hear multiple beeps or see a logo screen, release the F1 key.
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Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to remove the computer cover.
Removing and reinstalling the front bezel Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to remove and reinstall the front bezel. To remove and reinstall the front bezel, do the following: 1.
Installing or replacing a PCI card Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to install or replace a PCI card.
Figure 12. Removing a PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. b. If the card is held in place by a retaining latch, press the card retaining latch 1 as shown to disengage the latch. Grasp the card and gently pull it out of the slot. 5. Remove the new PCI card from its static-protective package. 6. Install the new card into the appropriate slot on the system board.
7. Pivot the card latch to the closed position to secure the PCI card. Figure 13. Installing a PCI card What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 64.
5. Remove any parts that might prevent your access to the memory slots. Depending on your computer model, you might need to remove the PCI Express x16 graphics card for easier access to the memory slots. See “Installing or replacing a PCI card” on page 34. 6. Depending on whether you are installing or replacing a memory module, do one of the following: • If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 14.
7. Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 16. Installing a memory module 8. Reinstall the PCI Express x16 graphics card if you have removed it. What to do next: • To work with another piece of hardware, go to the appropriate section.
• If you are replacing an optical drive, disconnect the signal cable and the power cable from the rear of the optical drive, press the blue release button, and then slide the optical drive out of the front of the computer. Figure 17. Removing the optical drive 5. Install the optical drive retainer on the side of the new optical drive. Figure 18. Installing the optical drive retainer Chapter 5.
6. Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position. Figure 19. Installing the optical drive 7. Connect the signal cable and the power cable to the new optical drive. Figure 20. Connecting the optical drive 8. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 33. What to do next: • To work with another piece of hardware, go to the appropriate section.
Installing or replacing the card reader Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to install or replace the card reader. Note: The card reader is only available in some models.
6. Install the card reader retainer on the side of the new card reader. Figure 22. Installing the card reader retainer 7. Slide the card reader with retainer into the card reader drive bay until it snaps into position. Figure 23. Installing the card reader 8. Connect the card reader cable to Front USB connector 2 on the system board. See “Locating parts on the system board” on page 12.
9. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 33. Note: You might have to remove the card reader cover 2 from the front bezel. To remove the card read cover, pivot the two retaining clips 1 that secure the card reader cover outwards and then completely disengage the card reader cover from the front bezel. Figure 24. Removing the card reader cover What to do next: • To work with another piece of hardware, go to the appropriate section.
6. Press the blue retaining clip to remove the card reader out of the chassis. Figure 25. Removing the card reader 7. Install the card reader retainer on the side of the new card reader. Figure 26.
8. Slide the new card reader into the drive bay until it snaps into position. Figure 27. Installing the card reader 9. Reconnect the card reader cable to Front USB connector 2 on the system board. See “Locating parts on the system board” on page 12. 10. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 33. What to do next: • To work with another piece of hardware, go to the appropriate section.
1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3. Locate the battery. See “Locating parts on the system board” on page 12. 4. Remove the old battery. Figure 28. Removing the old battery 5. Install a new battery. Figure 29. Installing a new battery 6. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 64.
DANGER Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To replace the power supply assembly, do the following: 1.
5. Lay the computer on its side and remove the four screws at the rear of the chassis that secure the power supply assembly. Figure 30. Removing the screws for the power supply assembly 6. Slide the power supply assembly to the front of the computer and then lift it out of the chassis. 7. Ensure that the new power supply assembly is the correct replacement. 8. Install the new power supply assembly into the chassis so that the screw holes in the power supply assembly align with those in the chassis. 9.
CAUTION: The heat sink and fan assembly might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. To replace the heat sink and fan assembly, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3. Lay the computer on its side for easier access to the system board. 4. Locate the heat sink and fan assembly.
Note: Position the new heat sink and fan assembly so that the heat sink and fan assembly cable is toward the microprocessor fan connector on the system board. 9. Follow the following sequence to install the four screws to secure the new heat sink and fan assembly. Do not over-tighten the screws. a. Partially tighten screw 1 , then fully tighten screw 2 , and then fully tighten screw 1 . b. Partially tighten screw 3 , then fully tighten screw 4 , and then fully tighten screw 3 . 10.
6. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 . Figure 32. Accessing the microprocessor 7. Lift the microprocessor straight up and out of the microprocessor socket. Figure 33. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. Chapter 5.
b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor. This is important when installing the new microprocessor on the system board. c. Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom. d. Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be kept as clean as possible. 8.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 64. Replacing the primary hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.
9. To install a new hard disk drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive. Figure 36. Installing the hard disk drive into the bracket 10. Slide the new hard disk drive into the drive cage until it snaps into position. 11.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 64. Replacing the secondary hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer.
9. To install a new hard disk drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive. Figure 39. Installing the hard disk drive into the bracket 10. Slide the new hard disk drive into the hard disk drive cage until it snaps into position. 11.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 64. Replacing the front fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.
6. Insert the two tabs 2 of the new front fan assembly into the corresponding holes in the chassis, and press the other two tabs 1 through the holes until the front fan assembly is secured in place. Figure 42. Installing the front fan assembly 7. Connect the front fan assembly cable to the power fan connector on the system board. What to do next: • To work with another piece of hardware, go to the appropriate section.
3. Locate the rear fan assembly. See “Locating components” on page 11. 4. Disconnect the rear fan assembly cable from the system fan connector on the system board. See “Locating parts on the system board” on page 12. 5. The rear fan assembly is attached to the chassis by four rubber mounts. Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis. Note: The new rear fan assembly will have four new rubber mounts attached. Figure 43.
7. Pull on the tips of the rubber mounts until the rear fan assembly is secured in place. Figure 44. Installing the rear fan assembly 8. Connect the rear fan assembly cable to the system fan connector on the system board. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 64.
5. Disconnect the front audio and USB assembly cables from the system board. See “Locating parts on the system board” on page 12. Note: Make sure you note the locations of the cables when you disconnect the cables from the system board. 6. Remove the screw that secures the front audio and USB assembly bracket to the chassis to remove the bracket from the chassis. Figure 45. Removing the screw that secures the front audio and USB assembly to the chassis 7.
This section provides instructions on how to replace the internal speaker. Note: The internal speaker is only available on some models. To replace the internal speaker, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3. Locate the internal speaker connector on the system board. See “Locating parts on the system board” on page 12. 4.
6. Position the new internal speaker into the four metal clips 1 and push downward on the internal speaker until it is secured in place. Figure 47. Installing a new internal speaker 7. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 12. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 64.
4. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 8 or “Locating connectors on the rear of your computer” on page 9. Figure 48. Connecting the USB keyboard or mouse What to do next: • To work with another piece of hardware, go to the appropriate section.
4. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis. Then, push the cover to the front of the computer until it snaps into position. Figure 49. Reinstalling the computer cover 5. Install the screws to secure the computer cover. 6. If there is a padlock available, lock the computer cover. See “Locking the computer cover” on page 26. 7. If there is an integrated cable lock available, lock the computer.
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Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. This chapter contains the following topics: • Creating and using recovery media • Performing backup and recovery operations • Using the Rescue and Recovery workspace • Creating and using a rescue medium • Installing or reinstalling device drivers • Solving recovery problems Notes: 1.
Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. On the Windows Vista operating systems, you can create recovery media using only discs, so this operation is also called “creating Product Recovery discs.” • To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
• To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options.
• Restore your hard disk drive from a Rescue and Recovery backup: If you have backed up your hard disk drive using the Rescue and Recovery program, you can restore the hard disk drive from a Rescue and Recovery backup, even if you cannot start the Windows operating system. • Restore your hard disk drive to the factory default state: The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default state.
3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media window opens. 4. In the Rescue Media area, select the type of the rescue medium you want to create. You can create a rescue medium using a disc, a USB hard disk drive, or a secondary internal hard disk drive. 5. Click OK and follow the instructions on the screen to create a rescue medium. • To create a rescue medium on the Windows Vista operating system, do the following: 1.
6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers. Attention: When you reinstall device drivers, you are changing the current configuration of your computer.
5. Open the appropriate application subfolder. 6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver for an option you installed, refer to the documentation that comes with the option. When you reinstall device drivers, you are changing the current configuration of your computer.
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Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 76. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password. To erase a lost or forgotten password, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.
• Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program.
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Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Do the following to locate the downloadable files for your machine type: a. In the Enter a product number field, type your machine type and click Go.
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
can contain applications, device drivers, BIOS flashes, or software updates. When the System Update program connects to the Lenovo Support Web site, the System Update program automatically recognizes the machine type and model of your computer, the installed operating system, and the language of the operating system to determine what updates are available for your computer.
• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard. • Always disconnect a power cord by grasping the plug, but not the cord. Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen.
Cleaning a flat-panel monitor surface If you have a flat-panel computer display that has a flexible film surface, do the following to clean the special surface. Wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then moisten a cloth with LCD cleaner and wipe the screen surface. Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only.
3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive. 4. Unplug the power cords from electrical outlets. 5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer. 6. Note where any remaining cables are attached to the computer; then, remove them. 7.
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Chapter 10. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 109 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom The operating system does not start. Action Verify that: • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 78. Note: For SMC computers, you might receive the error message “No operating system found. Press F1 to repeat boot sequence.
8. If none of these actions solve the problem, seek technical assistance. See Chapter 11 “Getting information, help, and service” on page 109 for more information. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms. If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information: 1.
• Double-click the speaker icon in the Windows notification area. A master volume-control window opens. Verify that the Mute settings are not checked and none of the volume settings is set too low. • Some models have a front audio panel you can use to adjust volume. If you have a front audio panel, verify that the volume is not set too low. • Verify that your external speakers (and headphones, if used) are connected to the correct audio connector on the computer.
CD problems Select your symptom from the following list: • • • “An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive” on page 93 “A CD or DVD does not work” on page 93 “Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer” on page 93 An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatic
• “Black screen instead of DVD video” on page 94 • “DVD movie will not play” on page 94 • “No audio or intermittent audio while playing DVD movie” on page 94 • “Playback is very slow or choppy” on page 94 • “Invalid disc or no disc found message” on page 95 Black screen instead of DVD video Symptom: Black screen instead of DVD video Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer.
• Ensure that video resolution is set to less than 1152 x 864. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 107 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 109. Invalid disc or no disc found message Symptom: Invalid disc or no disc found message Actions: • Ensure that a DVD disc is in the drive with the shiny side of the disc facing down.
• If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons. • On the Windows Vista operating system, do the following: 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3.
• Scraping the surface of the reader with your nail or anything hard. • Using or touching the reader with a dirty finger. • The surface of your finger is very different from when you enrolled your fingerprint. The wireless keyboard does not work Symptom: The wireless keyboard does not work. Action: If the Transceiver Communications LED is on and the wireless Keyboard does not work, restart your computer.
The monitor works when you turn on the computer, but goes blank when you start some application programs Symptom: The monitor works when you turn on the computer, but goes blank when you start some application programs. Actions: • Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on the computer. A loose cable can cause intermittent problems. • Verify that the necessary device drivers for the application programs are installed.
3. Turn on the monitor. If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting information, help, and service” on page 109 for details. Networking problems The following are the most common networking problems.
If you configured the adapter for full duplex, make sure the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. • You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software. The adapter stops working for no apparent reason Symptom: The adapter stops working for no apparent reason.
Note: If your computer is preinstalled with the Windows 7 operating system, click Show hidden icons in the Windows notification area. The Access Connections icon is displayed. For more information about the icon, see the Help in Access Connections. • Check Network Name (SSID), and your encryption information. Use Access Connections to verify this case-sensitive information. A wireless WAN problem Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.
An option that was just installed does not work Symptom: An option that was just installed does not work. Action: Verify that: • The option is designed for your computer. • You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly. • You have not loosened other installed options or cables.
To check the amount of free space on the Windows Vista operating system and the Windows 7 operating system, do the following: 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed. Actions to free up disk space: • On the Windows Vista operating system, do one or all of the following: – 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. 3. Click Disk Cleanup. 4.
– 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. 3. Click Disk Cleanup. 4. Click Clean up system files. 5. Click the More Options tab. 6. In the Programs and Features area, click the Clean up button. 7. A list of installed applications is displayed. Select the application you want to remove. Click Uninstall/Change. • Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application.
Printer problems Symptom: The printer does not work. Actions: Verify that: 1. The printer is turned on and is online. 2. Paper is loaded correctly. 3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer. Note: Non-IEEE-approved printer signal cables might cause unpredictable problems. 1. Any device drivers and other software that came with the printer are correctly installed. 2.
Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web. Software does not work as expected Symptom: Software does not work as expected. Actions: • Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program.
• Reset the device by detaching and reattaching the USB connector. If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see “Diagnostic programs” on page 107 for instructions). If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 109.
2. Use any CD/DVD burning software to create a diagnostic disc with the ISO image. Running the diagnostic program from a diagnostic disc This section provides instructions on how to run the diagnostic program from a diagnostic disc that you created. To run the diagnostic program from a diagnostic disc that you created, do the following: 1. Make sure the optical drive you want to use is set as the first boot device in the startup device sequence.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
To access the Windows Help and Support information system, click Start ➙ Help and Support. Safety and Warranty The ThinkCentre Safety and Warranty Guide that is provided with your computer contains information on safety, setup, warranty, and notices. Read and understand all safety information before using this product. Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer.
If you suspect a software problem, see the documentation that comes with the operating system or software program, including readme files and online help. Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 107. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.
entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service. Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country.
Appendix A. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Television output notice The following notice applies to models that have the factory-installed television-output feature.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/lenovo/environment/recycling European Union (EU) WEEE statement EU Only The WEEE mark applies only to countries within the European Union (EU) and Norway.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Appendix C. Power cord notice For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Power cords provided by Lenovo in the United States and Canada are listed by Underwriters Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Power cord part number Used in these countries and regions 41R3212 or 41R3213 Denmark 41R3220 or 41R3221 Bangladesh, Lesotho, Macao S.A.R. of China, Maldives, Namibia, Nepal, Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda 41R3224 or 41R3225 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, Cyprus, Dominica, Gambia, Ghana, Grenada, Guyana, Hong Kong S.A.R.
Power cord part number Used in these countries and regions 42T5035 or 42T5120 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, Hong Kong S.A.R.
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Appendix D. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel and Intel Core are trademarks of Intel Corporation in the United States, other countries, or both. Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Index A a rescue medium, creating and using Administrator, password 76 antivirus software 8 audio line-in connector 9 audio line-out connector 9 audio subsystem 1 B backup and recovery operations basic troubleshooting 89 battery, replacing 45 boot-block recovery 82 68 C cable lock, security 27 card reader, installing 41 card reader, replacing 43 changing password 76 startup device sequence 78 cleaning an optical mouse 85 CMOS, clearing 77 components, internal 11 computer cover removing 32 computer cover,
memory module 36 PCI card 34 internal drives 1 internal speaker, replacing Power-On, Password 76 productivity center, ThinkVantage 109 programs, updating system 81 purchasing additional services 112 61 K R keyboard connector keyboard, replacing 10 63 L Lenovo ThinkVantage Toolbox 107 Lenovo ThinkVantage Tools 109 Lenovo Welcome 6, 109 locating components 11 M media, creating and using recovery media memory module installing, replacing 36 system board 36 Microphone connector 10 microprocessor replaci
startup device 78 sequence, changing 78 temporary, selecting 78 static-sensitive devices, handling system management 1 programs 81 system board connectors 12 locating parts 12 locations 12 memory module 36 31 T temporary startup device 78 the BIOS, updating (flashing) 81–82 ThinkVantage productivity center 109 trademarks 122 troubleshooting, basic 89 troubleshooting, diagnostics 89 U updating (flashing) the BIOS 81 system programs 81 updating (flashing) the BIOS 82 USB connector 10 using a rescue medium,
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Part Number: 0A22862 Printed in USA (1P) P/N: 0A22862 *0A22862*
