User's Manual

8.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter11“Getting
information,help,andservice”onpage109formoreinformation.
Troubleshooting
Usethetroubleshootinginformationtondsolutionstoproblemsthathavedenitesymptoms.
Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteryouinstalledanewhardware
optionornewsoftware,dothefollowingbeforereferringtothetroubleshootinginformation:
1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea
hardwareoption,makesureyoureviewandfollowtheelectricalsafetyinformationprovidedwithyour
computer.Foryoursafety,donotoperatethecomputerwiththecoverremoved.
2.Runthediagnosticprogramstoensureyourcomputerisoperatingcorrectly.
3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.
Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:
•“Audioproblems”onpage91
•“CDproblems”onpage93
•“DVDproblems”onpage93
•“Intermittentproblems”onpage95
•“Keyboard,mouse,orpointingdeviceproblems”onpage95
•“Monitorproblems”onpage97
•“Networkingproblems”onpage99
•“Optionproblems”onpage101
•“Performanceandlockupproblems”onpage102
•“Printerproblems”onpage105
•“Serialportproblems”onpage105
•“Softwareproblems”onpage105
•“USBproblems”onpage106
Audioproblems
Selectyoursymptomfromthefollowinglist:
•“NoaudioinWindows”onpage91
•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”
onpage92
•“Soundcomesfromoneexternalspeakeronly”onpage92
•“NoaudioinDOSapplicationsorgames”onpage92
NoaudioinWindows
Symptom:NoaudioinWindows
Actions:
•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis
settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac
electricaloutlet.
•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.
Chapter10.Troubleshootinganddiagnostics91