ThinkCentre User Guide Machine Types: 0267, 0385, 4164, 4167, 5025, 5032, 5035, 5049, 5070, and 7518
Note: Before using this information and the product it supports, be sure to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 115. First Edition (April 2011) © Copyright Lenovo 2011. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Important safety information . . . . . . v Chapter 3. You and your computer . . Service and upgrades . . . . . . Static electricity prevention . . . . Power cords and power adapters . Extension cords and related devices Plugs and outlets. . . . . . . . External devices . . . . . . . . Heat and product ventilation . . . Operating environment . . . . . Modem safety information . . . . Laser compliance statement . . . Power supply statement . . . . . Cleaning and maintenance . . . .
Chapter 6. Recovery information. . . Creating and using recovery media . . . . . Creating recovery media . . . . . . . . Using recovery media . . . . . . . . . Performing backup and recovery operations . . Performing a backup operation . . . . . Performing a recovery operation . . . . . Using the Rescue and Recovery workspace . . Creating and using a rescue medium . . . . . Creating a rescue medium . . . . . . . Using a rescue medium . . . . . . . .
Export classification notice . . . . . . . . . . Television output notice . . . . . . . . . . . EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance . . . . . . . . . Japanese VCCI Class B statement . . . . . . . Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase . . . . . . . . Additional regulatory information . . . . . . . © Copyright Lenovo 2011 117 117 Appendix C. WEEE and recycling statements . . . . .
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the ThinkCentre Safety and Warranty Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer features. The following information covers a variety of models. For information about your specific model, use the Setup Utility program. See Chapter 7 “Using the Setup Utility program” on page 75.
• Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
Expansion • One hard disk drive bay • One optical drive bay • Two PCI card slots • One PCI Express x1 card slot • One PCI Express x16 graphics card slot Power supply Your computer comes with 240-watt automatic voltage-sensing power supply.
Specifications This section lists the physical specifications for your computer. Dimensions Width: 334 mm (13.15 inches) Height: 97 mm (3.8 inches) Depth: 369 mm (14.53 inches) Weight Maximum configuration as shipped: 7.5 kg (16.
Lenovo ThinkVantage Tools The Lenovo ThinkVantage® Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely. Note: The Lenovo ThinkVantage Tools program is only available on computers with the Windows 7 operating system from Lenovo. To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools.
Product Recovery The Product Recovery program enables you to restore the contents of the hard disk drive to the factory default settings. ThinkVantage Client Security Solution The ThinkVantage Client Security Solution program is available on select Lenovo computers. It helps protect your information, including vital security information like passwords, encryption keys, and electronic credentials, while guarding against unauthorized user access to data.
Adobe Reader The Adobe Reader program is a tool used to view, print, and search PDF documents. Antivirus software Your computer comes with antivirus software that you can use to detect and eliminate viruses. Lenovo provides a full version of antivirus software on your hard disk drive with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus program updates.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 8 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Figure 2.
Connector Description DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.
Locating components Figure 3 “Component locations” on page 10 shows the locations of the various components in your computer. To open the computer cover, see “Opening the computer cover” on page 30. Figure 3.
Locating parts on the system board Figure 4 “System board part locations” on page 11 shows the locations of the parts on the system board. Figure 4.
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on. Your computer comes with the following factory-installed drives: • An optical drive in bay 1 • A 3.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label. Figure 6. Machine type and model label Chapter 1.
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Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/ThinkCentreUserGuides Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Note: You can use the mouse or the Up and Down arrow keys to highlight menu selections. You can close the Start menu or the context menu by clicking the mouse or pressing Esc. Using the blue ThinkVantage button Some keyboards have a blue ThinkVantage button that you can use to open a comprehensive on-board help and information center from Lenovo. • If you are using the Windows Vista operation system, pressing the blue ThinkVantage button opens the ThinkVantage Productivity Center program.
You can switch the function of the primary and secondary mouse buttons and change other default behavior through the mouse properties function in the Windows Control Panel. Adjusting audio Sound is an important part of the computer experience. Your computer has a digital audio controller built into the system board. Some models also have a high-performance audio adapter installed in one of the PCI card slots.
Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed. DVD drives use industry-standard, 12 cm (4.75-inch) CD media or DVD media. If your computer comes with a DVD drive, the drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs.
1. With the computer on, press the Eject/Load button. When the tray slides out automatically, carefully remove the disc. 2. Close the tray by pressing the Eject/Load button or by gently pushing the tray forward. Note: If the tray does not slide out of the drive when you press the Eject/Load button, insert a straightened paper clip into the emergency-eject hole located on the front of the DVD drive. Be sure the drive is powered off when using the emergency eject.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Register your computer with Lenovo To register your computer, go to http://www.lenovo.com/register. Then, follow the instructions on the screen to complete the registration. This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
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Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Attaching an integrated cable lock An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the integrated cable lock slot at the rear of your computer and is operated with a key. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
• Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 76. You do not have to set any passwords to use your computer. However, using passwords improves computing security.
• When you clear the Security Chip, be sure to turn your computer off and then turn it on again after you set the Security Chip to Active. Otherwise, the Clear Security Chip option will not be displayed. To set an item on the Security Chip submenu, do the following: 1. Print these instructions. 2. Save all open files, and exit all applications. 3. Turn off your computer. 4. Repeatedly press and release the F1 key when turning on the computer.
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
Opening the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to open the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before opening the computer cover. To open the computer cover, do the following: 1. Remove any media from the drives and turn off all attached devices and the computer. 2.
3. Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward to remove it from the computer. Figure 9. Removing the front bezel Chapter 5.
4. To reinstall the front bezel, align the other three plastic tabs on the bottom of the front bezel with the corresponding holes in the chassis, then pivot the front bezel inward until it snaps into position. Figure 10. Reinstalling the front bezel What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 65.
Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or replace a memory module. Your computer has four slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of 16 GB system memory.
• If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 12. Opening the retaining clips 10. Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 13.
2. Open the computer cover. See “Opening the computer cover” on page 30. 3. Rotate the PCI card retainer to the open position. 4. Depending on whether you are installing or replacing a PCI card, do one of the following: • If you are installing a PCI card, remove the appropriate metal slot cover. • If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot. Figure 14. Removing a PCI card Notes: a. The card fits tightly into the card slot.
5. Remove the new PCI card from its static-protective package. 6. Install the new card into the appropriate card slot on the system board and rotate the card retainer to the closed position. See “Locating parts on the system board” on page 11. Figure 15. Installing the PCI card What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 65.
4. Locate the card reader drive bay. See “Locating internal drives” on page 12. Note: You might have to remove the metal cover of the card reader drive bay. 5. Install the new card reader into the card reader bracket. Then install the two screws to secure the card reader to the bracket. 6. Install the card reader bracket to the chassis. Then push the bracket to the left to align the screw hole in the bracket with the corresponding hole in the chassis. Figure 16. Installing the card reader Chapter 5.
7. Install the screw to secure the card reader bracket to the chassis. Figure 17. Installing the screw that secures the card reader 8. Pivot the optical drive bay upward and connect the card reader cable to one of the USB connectors on the system board. See “Locating parts on the system board” on page 11. 9. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 30. Note: You might have to remove the card reader cover 2 from the front bezel.
Replacing the card reader To replace the card reader, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Open the computer cover. See “Opening the computer cover” on page 30. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 30. 4. Locate the card reader drive bay.
9. Install the card reader bracket to the chassis. Then push the bracket to the left to align the screw hole in the bracket with the corresponding hole in the chassis. Figure 20.
10. Install the screw to secure the card reader bracket to the chassis. Figure 21. Installing the screw that secures the card reader 11. Pivot the optical drive bay upward and reconnect the card reader cable to one of the USB connectors on the system board. See “Locating parts on the system board” on page 11. 12. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 30. What to do next: • To work with another piece of hardware, go to the appropriate section.
To replace the battery, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Open the computer cover. See “Opening the computer cover” on page 30. 3. Locate the battery. See “Locating parts on the system board” on page 11. 4. Remove the old battery. Figure 22. Removing the old battery 5. Install a new battery. Figure 23. Installing a new battery 6. Close the computer cover and connect the cables. See “Completing the parts replacement” on page 65.
4. Pull on the handle of the hard disk drive bracket as shown and then lift the hard disk drive bracket up from the optical drive bay. Figure 24. Removing the hard disk drive 5. Disconnect the signal cable and the power cable from the hard disk drive to completely remove the hard disk drive from the chassis. 6. Flex the retaining clips as shown to remove the hard disk drive from the bracket. Figure 25. Removing the hard disk drive from the bracket Chapter 5.
7. To install a new hard disk drive into the bracket, flex the bracket and align pin 1 , pin 2 , pin 4 , and pin 5 on the bracket with the corresponding holes in the hard disk drive. Important: Do not touch the circuit board 3 on the bottom of the hard disk drive. 8. Connect the signal cable and the power cable to the new hard disk drive. 9.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 65. Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the optical drive. To replace the optical drive, do the following: 1.
7. Press the optical drive lock 1 and slide the optical drive out of the rear of the drive bay assembly. Figure 28. Removing the old optical drive 8. Install the optical drive retainer on the side of the new optical drive. Figure 29.
9. Slide the new optical drive into the drive bay until it snaps into position. Figure 30. Installing a new optical drive 10. Connect the signal cable and the power cable to the rear of the optical drive. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 65.
3. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 11. 4. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw 1 , then fully remove screw 2 , and then fully remove screw 1 . b. Partially remove screw 3 , then fully remove screw 4 , and then fully remove screw 3 .
6. Remove the two screws that secure the heat sink fan duct. Then remove the heat sink fan duct from the failing heat sink and fan assembly. Figure 32. Removing the heat sink fan duct 7. Place the new heat sink and fan assembly on the system board so that the four screws are aligned with the corresponding holes in the system board.
10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly. Install the two screws to secure the heat sink fan duct. Figure 33. Installing the heat sink fan duct What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 65.
Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To replace the power supply assembly, do the following: 1.
5. Remove the two screws that secure the heat sink fan duct, and then lift the heat sink fan duct out of the chassis. Figure 34.
6. Pivot the optical drive upward and disconnect the power supply assembly cables from all drives and from power connectors 1 and 2 on the system board. Figure 35. Power connectors on the system board Note: You might also need to release the power supply assembly cables from some cable clips or ties that secure the cables to the chassis. Make sure that you note the cable routing before disconnecting the cables. Chapter 5.
7. At the rear of the computer, remove the three screws that secure the power supply assembly. Press the power supply clip 1 downward to release the power supply assembly and then slide the power supply assembly to the front of the computer. Lift the power supply assembly out of the computer. Figure 36. Removing the power supply assembly 8. Make sure that the new power supply assembly is the correct replacement. 9.
11. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly. Install the two screws to secure the heat sink fan duct. Figure 38. Installing the heat sink fan duct What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 65.
3. Locate the system board and disconnect all cables connected to the system board. See “Locating parts on the system board” on page 11. 4. Remove the heat sink and fan assembly with the fan duct. See “Replacing the heat sink and fan assembly” on page 47. Note: Do not let the thermal grease on the bottom of the heat sink and fan assembly get in contact with anything. 5. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 . Figure 39. Accessing the microprocessor 6.
b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor. This is important when installing the new microprocessor on the system board. c. Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom. d. Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be kept as clean as possible. 7.
12. Reinstall the heat sink and fan assembly with the fan duct as shown. See “Replacing the heat sink and fan assembly” on page 47. Figure 42. Reinstalling the heat sink and fan assembly with the fan duct 13. Reconnect all cables that were disconnected from the system board. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 65.
3. Remove the front bezel by releasing the three plastic tabs and pivoting the front bezel outward. Figure 43. Removing the front bezel 4. Locate the internal speaker. See “Locating components” on page 10. 5. Disconnect the internal speaker cable from the internal speaker connector on the system board. See “Locating parts on the system board” on page 11. Chapter 5.
6. Remove the screw that secures the cover presence switch (intrusion switch) and remove the cover presence switch from the chassis. Figure 44.
7. Push the internal speaker outward through the hole 1 to disengage it from the two metal tabs on the chassis. Then, slide the internal speaker to the right to remove it from the chassis. Figure 45. Removing the internal speaker 8. Align the new internal speaker with the two metal clips on the chassis, and then slide the speaker as shown until it snaps into position. Chapter 5.
Figure 46. Installing the new internal speaker 9. Reconnect the internal speaker cable to the system board. See “Locating parts on the system board” on page 11. 10. Position the cover presence switch so that the screw hole in the cover presence switch is aligned with the corresponding hole in the chassis.
11. Install the screw to secure the cover presence switch to the chassis. Figure 47. Reinstalling the cover presence switch 12. To reinstall the front bezel, align the three tabs on the front bezel with the corresponding holes in the chassis and pivot the front bezel inwards until it snaps into position. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 65.
3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 30. 4. Pivot the optical drive bay upward and disconnect the front audio and USB assembly cables from the system board and note the cables routing. See “Locating parts on the system board” on page 11. 5. Remove the screw that secures the front audio and USB assembly bracket. Then remove the front audio and USB assembly bracket from the chassis. Figure 48. Removing the front audio and USB assembly 6.
Replacing the keyboard or mouse Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the keyboard or mouse. To replace the keyboard or mouse, do the following: 1. Remove any media from the drives. Then, turn off all attached devices and the computer. 2. Disconnect all power cords from electrical outlets. 3.
8. To update your configuration, see Chapter 7 “Using the Setup Utility program” on page 75. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives. Obtaining device drivers You can obtain device drivers for operating systems that are not preinstalled at http://www.lenovo.com/support.
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. This chapter contains the following topics: • Creating and using recovery media • Performing backup and recovery operations • Using the Rescue and Recovery workspace • Creating and using a rescue medium • Installing or reinstalling device drivers • Solving recovery problems Notes: 1.
Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. On the Windows Vista operating system, you can create recovery media using only discs, so this operation is also called “creating Product Recovery discs.” • To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
• To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options.
• Restore your hard disk drive from a Rescue and Recovery backup: If you have backed up your hard disk drive using the Rescue and Recovery program, you can restore the hard disk drive from a Rescue and Recovery backup, even if you cannot start the Windows operating system. • Restore your hard disk drive to the factory default state: The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default state.
3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media window opens. 4. In the Rescue Media area, select the type of the rescue medium you want to create. You can create a rescue medium using a disc, a USB hard disk drive, or a secondary internal hard disk drive. 5. Click OK and follow the instructions on the screen to create a rescue medium. • To create a rescue medium on the Windows Vista operating system, do the following: 1.
6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers. Attention: When you reinstall device drivers, you are changing the current configuration of your computer.
5. Open the appropriate application subfolder. 6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver for an option you installed, refer to the documentation that comes with the option. When you reinstall device drivers, you are changing the current configuration of your computer.
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Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 76. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password. To erase a lost or forgotten password, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key. 3. Select the desired startup device and press Enter. The computer will start up from the device you selected.
• Enabling the after power loss feature The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity. To enable the after power loss feature, do the following: 1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ After Power Loss, and press Enter. 3. Select Power On and press Enter. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.
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Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Do the following to locate the downloadable files for your machine type: a. Click Download & Drivers. b. In the left pane, click Downloads and drivers.
14. Turn on the computer to restart the operating system. Chapter 8.
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Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
can contain applications, device drivers, BIOS flashes, or software updates. When the System Update program connects to the Lenovo Support Web site, the System Update program automatically recognizes the machine type and model of your computer, the installed operating system, and the language of the operating system to determine what updates are available for your computer.
• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard. • Always disconnect a power cord by grasping the plug, but not the cord. Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen.
Cleaning a flat-panel monitor surface If you have a flat-panel computer display that has a flexible film surface, do the following to clean the special surface. Wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then moisten a cloth with LCD cleaner and wipe the screen surface. Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only.
3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive. 4. Unplug the power cords from electrical outlets. 5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer. 6. Note where any remaining cables are attached to the computer; then, remove them. 7.
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Chapter 10. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 111 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 77.
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic programs to ensure your computer is operating correctly. 3. Reinstall the new hardware option or software following the manufacturer's instructions.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 111. DVD movie will not play Symptom: DVD movie will not play.
• Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is set to less than 1152 x 864. • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions).
1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 “Getting information, help, and service” on page 111 for details. The mouse or pointing device does not work Symptom: The mouse or pointing device does not work.
• The wireless Keyboard is located less than ten meters away from the transceiver. • The transceiver is fully installed. Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type.
If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 111. The image appears to be flickering Symptom: The image appears to be flickering. Actions: • The monitor might be operating in a low-refresh rate display mode.
• “Bluetooth problems” on page 102 For more information, see “Help and Support” on page 111.
Actions: • Make sure that WOL is enabled in the BIOS Setup Utility program. • If it is, check with your LAN administrator for the necessary settings. If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur. Actions: • Use Category 5 wiring and make sure that the network cable is securely connected.
• “PIM items sent from the Windows 7 or the Windows Vista operating system cannot be received correctly” on page 103 Sound does not come from the Bluetooth headphone Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the headset/headphone is connected using Headset profile or AV profile. Action: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2.
An option that previously worked does not work now Symptom: An option that previously worked does not work now. Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. • If the failing option is a SCSI option, verify that: – The cables for all external SCSI options are connected correctly. – The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.
– 1. Click Start ➙ Control Panel. 2. Click Programs. 3. Click Turn Windows features on or off. 4. A list of optional Windows components is displayed. Follow the instructions on the screen. – 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. 3. Click Disk Cleanup. 4. Select Files from all users on this computer. 5. Click Continue. 6. Click the More Options tab. 7. In the Programs and Features area, click the Clean up button. 8.
Action: Run the Windows Disk Defragmenter program. Note: Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive, the disk defragmentation process might take up to several hours to complete. • On the Windows Vista operating system, do the following: 1. Close any programs that are currently running and close any open windows. 2. Click Start ➙ Computer. 3. Right-click your C drive entry and then click Properties. 4. Click the Tools tab. 5.
If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See Chapter 11 “Getting information, help, and service” on page 111. Serial port problems Use this information to troubleshoot the serial port and devices attached to the serial port. Symptom: Serial port cannot be accessed. Actions: • Make sure the serial cable is securely connected to the serial port on the computer and to the serial device.
– Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. (If you just installed an adapter or memory, you might have a memory-address conflict.) – The software is designed to operate on your computer. – Other software works on your computer. – The software you are using works correctly on another computer.
1. You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 109 for detailed information. 2. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.
Note: You can insert the disc into the optical drive when you are setting the startup device sequence. However, if you insert the disc into the optical drive when you have already entered the operating system, you need to restart the computer to access the diagnostic program. 3. Follow the instructions on the screen to select the diagnostic test you want to run. Note: For additional help, press the F1 key. 4. Remove the diagnostic disc from the optical drive when you complete the diagnostic process.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
Safety and Warranty The ThinkCentre Safety and Warranty Guide that is provided with your computer contains information on safety, setup, warranty, and notices. Read and understand all safety information before using this product. Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer.
Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 108. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center.
Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.
Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel, Intel Core, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Television output notice The following notice applies to models that have the factory-installed television-output feature.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Appendix C. WEEE and recycling statements Important information for the European Directive 2002/96/EC EU Only The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway. Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE). The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union.
La marca de Residuos de equipos eléctricos y electrónicos (WEEE) se aplica sólo a los países pertenecientes a la Unión Europea (UE) y a Noruega. Los aparatos se etiquetan conforme a la Directiva Europea 2002/96/EC relativa a los residuos de equipos eléctricos y electrónicos (WEEE). La directiva determina el marco para devolver y reciclar los aparatos usados según sea aplicable en toda la Unión Europea.
påsættes forskellige produkter for at angive, at produktet ikke må smides væk, når det er udtjent, men skal genvindes i henhold til dette direktiv. Brugere af elektrisk og elektronisk udstyr (EEE), der er mærket med WEEE-mærket som angivet i Bilag IV til WEEE-direktivet, må ikke bortskaffe brugt EEE som usorteret husholdningsaffald, men skal bruge den indsamlingsordning, der er etableret, så WEEE kan returneres, genbruges eller genvindes.
Recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at http://www.lenovo.
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Appendix D. Power cord notice For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Power cords provided by Lenovo in the United States and Canada are listed by Underwriters Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Power cord part number Used in these countries and regions 41R3212 or 41R3213 Denmark 41R3220 or 41R3221 Bangladesh, Lesotho, Macao S.A.R. of China, Maldives, Namibia, Nepal, Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda 41R3224 or 41R3225 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, Cyprus, Dominica, Gambia, Ghana, Grenada, Guyana, Hong Kong S.A.R.
Power cord part number Used in these countries and regions 42T5035 or 42T5120 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, Hong Kong S.A.R.
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Index A a rescue medium, creating and using 70 accessing system board components and drives 32 Administrator, password 76 antivirus software 7 audio line-in connector 8 audio line-out connector 8 audio subsystem 1 B backup and recovery operations basic troubleshooting 91 battery, replacing 41 boot-block recovery 82 12 E environment, operating 4 Ethernet 1 Ethernet connector 9 exiting, Setup Utility 79 expansion 3 external options, installing 29 68 C cable lock, security 26 cables, connecting 65 card re
PCI card 34 internal drives 1 internal speaker, replacing Power-On, Password 76 productivity center, ThinkVantage 111 programs, updating system 81 purchasing additional services 114 58 K keyboard connector keyboard, replacing R 9 65 L Lenovo ThinkVantage Toolbox 109 Lenovo ThinkVantage Tools 111 Lenovo Welcome 5, 111 locating components 10 M media, creating and using recovery media memory module installing, replacing 33 system board 33 Microphone connector 9 microprocessor replacing 55 mouse connecto
startup device 77 sequence, changing 78 temporary, selecting 78 static-sensitive devices, handling 29 system management 1 programs 81 system board connectors 11 locating parts 11 locations 11 memory module 33 system board components and drives accessing 32 T temporary startup device 78 the BIOS, updating (flashing) 81–82 ThinkVantage productivity center 111 trademarks 116 troubleshooting, basic 91 troubleshooting, diagnostics 91 U updating (flashing) the BIOS 81 system programs 81 updating (flashing) the
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Part Number: 0A74333 Printed in USA (1P) P/N: 0A74333 *0A74333*
