ThinkServer TS100 Types 6431, 6432, 6433, and 6434 Hardware Maintenance Manual
ThinkServer TS100 Types 6431, 6432, 6433, and 6434 Hardware Maintenance Manual
Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 251, and the Warranty and Support Information document on the ThinkServer Documentation DVD. Second Edition (June 2009) © Copyright Lenovo 2008. Portions © Copyright International Business Machines Corporation 2008.
Contents Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Guidelines for trained service technicians . . . . . . . . . . . . . . . viii Inspecting for unsafe conditions . . . . . . . . . . . . . . . . . viii Guidelines for servicing electrical equipment . . . . . . . . . . . . . ix Safety statements . . . . . . . . . . . . . . . . . . . . . . . . x Chapter 1. Introduction . . . . . . . . . Related documentation . . . . . . . . . Notices and statements in this document . . .
iv Installing the lower bezel . . . . . . . . . . . . . . . . Removing the upper bezel. . . . . . . . . . . . . . . . Installing the upper bezel . . . . . . . . . . . . . . . . Removing an adapter . . . . . . . . . . . . . . . . . Installing an adapter . . . . . . . . . . . . . . . . . . Removing and installing internal drives . . . . . . . . . . . Removing a hot-swap power supply . . . . . . . . . . . . Installing a hot-swap power supply . . . . . . . . . . . . Removing a memory module . . . . . . . . . .
Performing the checkout procedure . . . . . . Troubleshooting tables . . . . . . . . . . . CD or DVD drive problems . . . . . . . . . Diskette drive problems . . . . . . . . . . General problems . . . . . . . . . . . . Hard disk drive problems. . . . . . . . . . Intermittent problems . . . . . . . . . . . Keyboard, mouse, or pointing-device problems. . Memory problems . . . . . . . . . . . . Microprocessor problems. . . . . . . . . . Monitor or video problems . . . . . . . . . Optional-device problems . . .
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 258 Chinese Class A warning statement . . . . . . . . . . . . . . . . 258 Korean Class A warning statement . . . . . . . . . . . . . . . . 258 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d’installer ce produit, lisez les consignes de sécurité.
Guidelines for trained service technicians This section contains information for trained service technicians. Inspecting for unsafe conditions Use the information in this section to help you identify potential unsafe conditions in an IBM® product that you are working on. Each Lenovo product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury. The information in this section addresses only those items.
Guidelines for servicing electrical equipment Observe the following guidelines when you service electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power extension cords, and missing safety grounds. v Use only approved tools and test equipment. Some hand tools have handles that are covered with a soft material that does not provide insulation from live electrical currents. v Regularly inspect and maintain your electrical hand tools for safe operational condition.
Safety statements Important: Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document. For example, if a caution statement is labeled with “Statement 1”, translations for that caution statement are in the Safety Information document under “Statement 1”.
Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product. v When possible, use one hand only to connect or disconnect signal cables.
Statement 2: CAUTION: When replacing the lithium battery, use only the battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations.
Statement 3: CAUTION: When laser products (such as CD drives, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 12: CAUTION: The following label indicates a hot surface nearby.
Statement 15: CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended.
Chapter 1. Introduction This Hardware Maintenance Manual contains information to help you solve problems that might occur in the Lenovo ThinkServer™ TS100 Machine Types 6431, 6432, 6433, and 6434 server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components. Replaceable components are of three types: v Self-service customer replaceable unit (CRU): Replacement of self-service CRUs is your responsibility.
information about those features, or technical updates might be available to provide additional information that is not included in the server documentation. These updates are available from the Lenovo Web site. To check for updated documentation and technical updates, complete the following steps. Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to: http://www.lenovo.com/support. 2.
Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Chapter 1.
Table 1. Features and specifications Microprocessor: v Supports one Intel® Core™ 2 Duo dual-core or Xeon® dual-core or quad-core microprocessor Note: Intel Virtualization Technology (VT) is not available on the Core 2 Duo E4600; however, these microprocessors can only run paravirtualization.
Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls, LEDs, and connectors on the front of the server.
USB connectors Connect USB devices to these connectors. CD-eject or DVD-eject button Press this button to release a CD from the CD drive or a DVD from the DVD drive. CD or DVD drive activity LED When this LED is lit, it indicates that the CD drive or DVD drive is in use. (Optional) diskette-eject button Press this button to release a diskette from the diskette drive. (Optional) diskette drive activity LED When this LED is lit, it indicates that the diskette drive is in use.
Rear view The following illustration shows the connectors and LEDs on the rear of the server.
Video connector Connect a monitor to this connector. USB connectors Connect USB devices to these connectors. Ethernet connector Use this connector to connect the server to a network. Ethernet transmit/receive activity LED This LED is on the Ethernet connector on the rear of the server. When this LED is lit, it indicates that there is activity between the server and the network. Ethernet link status LED This LED is on the Ethernet connector on the rear of the server.
on the server. While the server remains connected to ac power, one or more fans might continue to run. To remove all power from the server, you must disconnect it from the power source. Some operating systems require an orderly shutdown before you turn off the server. See your operating-system documentation for information about shutting down the operating system.
Connectors, LEDs, and jumpers The illustrations in this section show the connectors, light-emitting diodes (LEDs), and jumpers on the system board. The illustrations might differ slightly from your hardware. System board internal connectors The following illustration shows the internal connectors on the system board.
System board external connectors The following illustration shows the external input/output (I/O) connectors on the system board.
System board optional-devices connectors The following illustration shows the system board connectors for user-installable optional devices.
System board LEDs The following illustration shows the LEDs on the system board. 1 Boot block jumper (JP6) 2 Clear CMOS jumper (JP1) 3 Mini-BMC force update jumper (JP3) Chapter 1.
System board jumpers The following illustration shows the jumpers on the system board. 1 Boot block jumper (JP6) 2 Clear CMOS jumper (JP1) 3 Mini-BMC force update jumper (JP3) The following table describes the function of each jumper block. Table 2. System board jumper blocks Jumper number Jumper name Jumper setting JP1 Clear CMOS jumper v Pins 1 and 2: Keep CMOS data (default) v Pins 2 and 3: Clear the CMOS data, which clears the power-on password.
Table 2. System board jumper blocks (continued) Jumper number Jumper name Jumper setting JP6 Boot block jumper (JP6) v Pins 1 and 2: Normal (default) v Pins 2 and 3: Recover boot block (see “Updating (flash-update) the BIOS code on the server” on page 232) Chapter 1.
16 ThinkServer TS100 Types 6431, 6432, 6433, and 6434: Hardware Maintenance Manual
Chapter 2. Configuration information and instructions The firmware for the server is periodically updated and is available for download from the Web. This chapter provides information about updating the firmware and using the configuration utilities. Updating the firmware The firmware for the server is periodically updated and is available for download on the Web.
EasyStartup program detects installed hardware devices and guides you through the process of creating a response file and performing an unattended installation of the operating system and associated device drivers. v v v v v For more information about the ThinkServer EasyStartup DVD, see “Using the ThinkServer EasyStartup DVD” on page 23. ThinkServer EasyUpdate program The ThinkServer EasyUpdate program allows you to download and install updates for your specific server or server systems.
For information about setting up and cabling a Remote Supervisor Adapter II SlimLine for use in an Advanced System Management (ASM) network, see “Setting up a Remote Supervisor Adapter II SlimLine” on page 32. Using the Configuration/Setup Utility program This section provides instructions for starting the Configuration/Setup Utility program and descriptions of the menu choices that are available.
be configured, and the operating system will not be able to detect it (this is equivalent to disconnecting the device). If you disable the integrated SAS/SATA controller and no SAS/SATA adapter is installed, the server will have no SAS/SATA capability. If you disable the integrated Ethernet controller and no Ethernet adapter is installed, the server will have no Ethernet capability. This choice is on the full Configuration/Setup Utility menu only. – Serial Port 1 Select this choice to set up serial port 1.
Select this choice to set, change, or delete a power-on password. v Start Options Select this choice to view or change the startup options. Changes in the start options take effect when you restart the server. You can set keyboard operating characteristics, such as the keyboard speed, and you can specify whether the server starts with the keyboard number lock on or off. You can enable or disable the hard disk drive self-monitoring, analysis, and reporting technology (SMART) function.
- BMC POST Watchdog This option enables or disables the POST watchdog. Disabled is the default setting. - BMC POST Watchdog Timeout This option enables or disables the mini-BMC POST watchdog timer. - System - BMC Serial Port Sharing Select this choice to specify whether the serial port that the mini-BMC uses is shared with the other system components or is dedicated to the mini-BMC. When this option is enabled, the mini-BMC controls the serial port by way of remote commands.
Down Arrow key to view the older entries, and use the Up Arrow key to view the newer entries. Select Clear system logs and press Enter to erase the system event/error log. v Save Settings Select this choice to save the changes that you have made in the settings. v Restore Settings Select this choice to cancel the changes that you have made in the settings and restore the previous settings.
v Support for multiple operating systems v Installs the operating system and device drivers in an unattended mode to save time v Creates a reuseable response file that can be used with similarly configured Lenovo servers to make future installations even faster. Before you use the ThinkServer EasyStartup DVD Functionality and supported operating systems can vary with different versions of the EasyStartup program. To learn more about the version you have, do the following: 1.
v v v v v Sets the system date and time Detects installed hardware devices Guides the network administrator through the process of creating a response file Prepares the hard disk for installation Prompts the network administrator to insert the operating-system installation disc v Initiates an unattended installation of the operating system and device drivers for most adapters and devices Setup and configuration: When you start the ThinkServer EasyStartup DVD, you will be prompted for the following: v Sele
v Partition settings: This task enables you to choose the file system type and define the partition size. v Installation settings: This task prompts you for user and system settings, time zone, the operating system product key, and the administrator password. v Network settings: This task prompts you for domain and workgroup settings, Ethernet controller type, IP address settings, DNS settings, and WINS address settings.
2. Enter your product number (machine type and model number) or select Servers from the Select your product list. 3. Select Servers from the Brand list. 4. From Family list, select ThinkServer TS100, and click Continue. 5. Click Downloads and drivers to download firmware updates. 6. From the BMC software, copy the files bmc.exe and Init.ini to a setup utility diskette. To start the mini-baseboard management controller setup utility program, complete the following steps: 1. Turn on the server. 2.
3. From a command line, type bmc_cfg and press Enter. For the program to interface with the mini-baseboard management controller, the parameters in the Intf.ini file must be set correctly. To modify the Intf.ini file, use the mini-baseboard management controller setup utility program or a text editor.
3. 4. 5. 6. Select Servers from the Brand list. From Family list, select ThinkServer TS100, and click Continue. Click Downloads and drivers to download firmware updates. From the BMC software, copy the file fsloader.exe to an SDR/FRU update diskette. To start the mini-baseboard management controller SDR/FRU update utility program, complete the following steps: 1. Turn on the server. 2. Insert the SDR/FRU update diskette into the diskette drive. 3. From a command line, type fsloader -? and press Enter.
Enabling the Broadcom NetXtreme Gigabit Ethernet Boot Agent The Broadcom NetXtreme Gigabit Ethernet Boot Agent is part of the BIOS. You can use it to configure the network as a startable device, and you can customize where the network Startup optional devices occurs in the startup sequence. Enable and disable the Broadcom NetXtreme Gigabit Ethernet Boot Agent from the Configuration/Setup Utility program. To enable the Broadcom NetXtreme Gigabit Ethernet boot agent, complete the following steps: 1.
The integrated SAS/SATA controller with RAID capabilities supports RAID arrays. You can use the LSI Configuration Utility program to configure RAID 1 (IM), RAID 1E (IME), and RAID 0 (IS) for a single pair of attached devices. If you install a different type of RAID adapter, follow the instructions in the documentation that comes with the adapter to view or change settings for attached devices. In addition, you can download an LSI command-line configuration program from: http://www.lenovo.com/support.
Note: Before you format a hard disk, make sure that the disk is not part of a mirrored pair. To format a drive, complete the following steps: 1. From the list of adapters, select the controller (channel) for the drive that you want to format and press Enter. 2. Select SAS Topology and press Enter. 3. Select Direct Attach Devices and press Enter. 4. To highlight the drive that you want to format, use the Up Arrow and Down Arrow keys.
v Make sure that the server has an Internet connection, so that you can download software and firmware from the Lenovo support Web site during the installation process. v If you plan to configure Simple Network Management Protocol (SNMP) trap alerts on the Remote Supervisor Adapter II SlimLine, install and compile the management information base (MIB) on the SNMP manager. v If you plan to use the Web-based interface to access the Remote Supervisor Adapter II SlimLine remotely, install the Java 1.
1 2 3 4 5 6 7 Ethernet transmit/ receive activity LED 8 (amber) Ethernet link status LED (green) 9 Remote Supervisor Adapter II 10 SlimLine (Ethernet) connector USB connectors 1 and 2 11 Ethernet connector 12 USB connectors 3 and 4 13 Video connector Serial 1 (Com1) connector Parallel connector Serial 2 (Com2) connector DC power LED AC power LED Power cord connector Installing the Remote Supervisor Adapter II SlimLine firmware The software and firmware files that you need are co
3. 4. 5. 6. Select Servers from the Brand list. From Family list, select ThinkServer TS100, and click Continue. Click Downloads and drivers to download firmware updates. Select the software or firmware package that you want to install. On the next page, click the link for each file that you want to download. Follow the instructions that are displayed. 7. Repeat step 5 until you have downloaded all the files that you need. 8.
36 ThinkServer TS100 Types 6431, 6432, 6433, and 6434: Hardware Maintenance Manual
Chapter 3. Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434 The following replaceable components are available for all models of the ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434 server, except as specified otherwise in Table 4 on page 38. For an updated parts listing, consult the latest version of the Hardware Maintenance Manual on the Lenovo Support Web site.
Replaceable server components Replaceable components are of three types: v Self-service customer replaceable unit (CRU): Replacement of self-service CRUs is your responsibility. If Lenovo installs a self-service CRU at your request, you will be charged for the installation. v Optional-service customer replaceable unit: You may install an optional-service CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Table 4. Parts listing, Types 6431 (continued) Index CRU part number (Self-service) Description CRU part number (Optionalservice) FRU part number 9 Hard disk drive, SATA, 3.5-inch 750 GB, 10K, hot-swap, with tray (models) 45J9646 9 Hard disk drive, SAS, 3.5-inch 146 GB, 15K, hot-swap, with tray (models) 45J9658 9 Hard disk drive, SAS, 3.5-inch 300 GB, 15K, hot-swap, with tray (models) 45J9660 9 Hard disk drive, 450GB 15K SAS 3.
Table 4. Parts listing, Types 6431 (continued) Index 40 Description CRU part number (Self-service) CRU part number (Optionalservice) FRU part number 16 Microprocessor, X3370 3.0G12MB (models CTO) 46C6452 16 Microprocessor, E5300 2.6G2MB (models CTO) 46C6713 16 Microprocessor, E7400 2.8G3MB (models CTO) 46C6714 16 Microprocessor, E7200 2.53G3MB (models CTO 15U 15G 15A ) 46M0338 16 Microprocessor, X3330 2.
Table 4.
Table 4. Parts listing, Types 6431 (continued) Index 42 Description CRU part number (Self-service) CRU part number (Optionalservice) FRUGBM (all models) 44E7342 FRUGBM (all models) 44E7343 OEM / SpeclBids FRUGBM (all models) 44E7344 EULER 2.
Table 5.
Table 5. Parts listing, Types 6432 (continued) Index 44 Description CRU part number (Self-service) CRU part number (Optionalservice) FRU part number 11 Hard disk drive cage, 2.5-inch drives (eight bays) (all models) 44E7299 12 Hard disk drive backplane (for 2.5-inch and 3.5 in Hot-Swap SAS/SATA hard disk drives) (all models) 39Y9757 12 Hard disk drive backplate (for 3.5-inch Simple-Swap SATA hard disk drives) (models) 25R8842 13 Hard disk drive fan assembly (for 3.
Table 5.
Table 5.
Table 6.
Table 6. Parts listing, Types 6434 (continued) Index 48 Description CRU part number (Self-service) CRU part number (Optionalservice) FRU part number 11 Hard disk drive cage, 2.5-inch drives (eight bays) (all models) 44E7299 12 Hard disk drive backplane (for 2.5-inch and 3.5 in Hot-Swap SAS/SATA hard disk drives) (all models) 39Y9757 12 Hard disk drive backplate (for 3.5-inch Simple-Swap SATA hard disk drives) (all models) 25R8842 13 Hard disk drive fan assembly (for 3.
Table 6.
Table 6.
Power cords For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this Lenovo product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Lenovo power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Table 7. Power cords, Type 6431 (continued) Lenovo Power cord part number Used in these countries and regions 39M5144 Bangladesh, Lesotho, Macao, Maldives, Namibia, Nepal, Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda (models 14G 14M 14A 15A 12G 12M 12A) 39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.
Table 8.
Table 8.
Table 9.
Table 9.
Chapter 4. Removing and replacing server components Replaceable components are of three types: v Self-service customer replaceable unit (CRU): Replacement of self-service CRUs is your responsibility. If Lenovo installs a self-service CRU at your request, you will be charged for the installation.
v If you must start the server while the cover is removed, make sure that no one is near the server and that no other objects have been left inside the server. v Do not attempt to lift an object that you think is too heavy for you. If you have to lift a heavy object, observe the following precautions: – Make sure that you stand safely without slipping. – Distribute the weight of the object equally between your feet. – Use a slow lifting force. Never move suddenly or twist when you lift a heavy object.
Working inside the server with the power on Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.
Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement. Movement can cause static electricity to build up around you. v The use of a grounding system is recommended.
Connecting the cables You must turn off the server before you connect any cables to or disconnect any cables from the server. Note: If the cable that you are connecting or disconnecting is a USB cable, however, you do not have to turn off the server. See the documentation that comes with optional devices for additional cabling instructions. It might be easier for you to route cables before you install certain devices.
Removing and replacing self-service CRUs Replacement of self-service CRUs is your responsibility. If Lenovo installs a self-service CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware. Removing the side cover Attention: Operating the server for more than 30 minutes with the side cover removed might damage server components. For proper cooling and airflow, replace the side cover before you turn on the server.
Installing the side cover Attention: For proper cooling and airflow, replace the side cover before you turn on the server. Operating the server for extended periods of time (more than 30 minutes) with the side cover removed might damage server components. To install the side cover, complete the following steps: 1. Make sure that all cables, adapters, and other components are installed and seated correctly and that you have not left loose tools or parts inside the server.
Removing the lower bezel When you work with some devices, such as the drives in bays 4 through 7 (or bays 4 through 11 for some 2.5 inch hard disk drive models), you must first remove the lower bezel to access the devices. To remove the lower bezel, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2.
Installing the lower bezel To install the lower bezel, complete the following steps: 1. Insert the two bottom tabs on the lower bezel into the corresponding holes in the front of the chassis. 2. Rotate the top of the lower bezel up to the chassis; then, press the blue release tab on the right side of the lower bezel and completely close the lower bezel until it locks securely into place. 3. Lock the side cover. 4.
Removing the upper bezel When you work with some devices, such as the drives in bays 1 through 3, you must first remove the upper bezel to access the devices. To remove the upper bezel, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. If you are replacing a non-hot-swap component, turn off the server and all attached devices; then, disconnect all power cords and external cables. 3.
Installing the upper bezel To install the upper bezel, complete the following steps: 1. Insert the two tabs on the right-side of the upper bezel into the corresponding holes on the right side of the chassis. 2. Rotate the upper bezel to the left side of the chassis until the bezel clips 1 are aligned with the corresponding indentations on the left side of the chassis and it snaps into place. 3. Install the lower bezel (see “Installing the lower bezel” on page 65). 4.
Removing an adapter To remove an adapter, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 62). 4. Disconnect any cables to the adapter or any cables that impede access to the adapter. 5.
2 Rear adapter retention bracket 5 3 Expansion-slot screw 6 Left side of the Front adapter retention bracket Right side of the Front adapter retention bracket 8. If you are not replacing the adapter, install an expansion-slot cover in the expansion-slot opening. 9. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
the adapter with the expansion slot guides; then, press the adapter firmly into the expansion slot. For a full-length adapter, make sure that the front edge of the adapter is correctly seated in the correct slot in the front adapter-retention bracket. 1 Rear adapter retention bracket 4 2 Expansion-slot screw 5 3 Adapter Left side of the Front adapter retention bracket Right side of the Front adapter retention bracket 6. Install an expansion-slot screw at the rear of the adapter. 7.
Removing and installing internal drives See the User Guide for information about the types of drives that the server supports and other important information. The following figures show the locations of the drive bays in the server. Some models have seven drive bays 1 to 7 , and some models have eleven drive bays 1 to 11 . Seven drive-bay model Eleven drive-bay model Chapter 4.
Removing a CD or DVD drive To remove a CD or DVD drive, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 62). 4. Remove the lower bezel (see “Removing the lower bezel” on page 64). 5. Remove the upper bezel (see “Removing the upper bezel” on page 66). 6.
Installing a CD or DVD drive To install a CD or DVD drive, complete the following steps: 1. If you are replacing a removed drive with a new drive, make sure that: v You have all the cables and other equipment that is specified in the documentation that comes with the new drive. v You check the instructions that come with the new drive to determine whether you must set any switches or jumpers on the drive.
3. Follow the instructions that come with the drive to set jumpers or switches, if there are any. Note: You might find it easier to install the new drive from the front and then attach the cables. 4. If you are installing a 3.5-inch drive in bay 2, attach a 5.25-inch conversion kit to the 3.5-inch drive. Remove the drive retainer clip from the side of the drive cage of bays 1 or 2.
7. Press and hold the blue release button on the side of the bay to release the drive; then, pull the drive out of the front of the server. 8. Remove the drive retainer clip from the side of the drive. Save the clip to use when you install the replacement drive. EMC shield Filler panel Tape drive Drive retainer clip 9. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
8. Set any jumpers or switches on the drive according to the documentation that comes with the drive. 9. Remove the drive retainer clip from the side of the drive cage of bays 1 or 2. Slide the drive retainer clip to the right to remove it from the drive cage; then, snap the drive retainer clip into the screw holes on the side of the drive. 1 2 EMC shield Filler panel 3 3 Tape drive Drive retainer clip 10. Push the drive into the bay. Note: A tape drive can be installed in bay 1 or bay 2 11.
1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. Note: You do not have to turn off the server to remove hot-swap drives from the hot-swap drive bays. 2. Unlock the side cover. The side cover does not have to be removed. 3. Remove the lower bezel (see “Removing the lower bezel” on page 64). 4. Rotate the drive tray handle of the drive assembly that is to be removed to the open position (based on your model). Table 10.
Server model with four hot-swap drive bays Server model with eight hot-swap drive bays Drive-tray assembly Drive-tray assembly Drive tray handle (in open position) Drive tray handle (in open position) Bezel 1. Touch the static-protective package that contains the drive to any unpainted metal surface on the server; then, remove the drive from the package and place it on a static-protective surface. 2. Make sure that the drive tray handle is in the open position. 3.
Removing a simple-swap hard disk drive This procedure applies only to server models that have simple-swap SATA hard disk drives. Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before you remove or install a simple-swap hard disk drive. To remove a simple-swap hard disk drive, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2.
Installing a simple-swap hard disk drive This procedure applies only to server models that have simple-swap SATA hard disk drives. See the User Guide for information about the installation sequence and other important information. Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server you remove or install a simple-swap hard disk drive. To install a simple-swap hard disk drive, complete the following steps: 1.
Removing a hot-swap power supply This procedure applies only to server models that have hot-swap power supplies. See “Removing a non-hot-swap power supply” on page 115 for information about the removal of a non-hot-swap power supply. When you remove or install a hot-swap power supply, observe the following precautions. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached.
To remove a hot-swap power supply, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Disconnect the power cord from the power supply that is to be removed. 3. Press down on the orange release lever 1 and pull the power supply 2 out of the bay, using the handle. 4. If you are instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Installing a hot-swap power supply This procedure applies only to server models that have hot-swap power supplies. See “Installing a non-hot-swap power supply” on page 117 for information about the installation of a non-hot-swap power supply. To install a hot-swap power supply, complete the following steps: 1. Place the power supply into the bay guides. 1 Release lever 2 Hot-swap power supply 2. Using the handle, push the power supply toward the front of the chassis until it locks into place. 3.
Removing a memory module To remove a dual inline memory module (DIMM), complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 62). 4. Disconnect any cables that impede access to the DIMMs. 5.
Installing a memory module Note: If you are replacing a faulty DIMM, make sure that the replacement DIMM is the correct type of memory. If you are adding DIMMs, install the DIMMs in the sequence shown in the following table. See the User Guide for additional information about the type of memory that is compatible with the server. Number of DIMMs Connectors One DIMM 1 Two DIMMs 1, 3 Three DIMMs Not supported Four DIMMs 1, 3, 2, 4 To install a DIMM, complete the following steps: 1.
Removing and replacing optional-service CRUs You may install an optional-service CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for the server. The illustrations in this document might differ slightly from your hardware. Removing the battery To remove the battery, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2.
Statement 2: CAUTION: When replacing the lithium battery, use only the battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble To install the battery, complete the following steps: 1.
Removing the rear system fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To remove the rear system fan, complete the following steps: 1. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 2. Unlock and remove the side cover (see “Removing the side cover” on page 62). 3.
Installing the rear system fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To install the rear system fan, complete the following steps: 1. The replacement fan 2 comes with the rubber grommets 1 installed; however, they might have come out during shipment. If any of the rubber grommets are missing from the fan, install them on the fan before you continue.
Removing the hard disk drive fan assembly This procedure applies only to server models that have a hard disk drive fan assembly. Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To remove the hard disk drive fan assembly, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2.
8. Remove the cable from the slot 2 on the hard disk drive fan assembly; then, rotate the assembly away from the drive cage and remove the assembly from the drive cage. 9. If you are instructed to return the hard disk drive fan assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 4.
Installing the hard disk drive fan assembly This procedure applies only to server models that have a hard disk drive fan assembly. Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To install the hard disk drive fan assembly, complete the following steps: 1.
2. Route the hard disk drive signal and power cables through the slots 2 on the edge of the hard disk drive fan assembly 3 . Make sure that the cables will not be pinched between the hard disk drive assembly and the hard disk drive backplane when the assembly is installed. 3. Rotate the hard disk drive fan assembly toward the backplane until the release tabs are fully engaged on the drive cage. 4.
11. Lift the simple-swap backplate out of the lower lip on the drive cage and set it aside. 12. If you are instructed to return the simple-swap backplate, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Installing the simple-swap backplate This procedure applies only to server models with the simple-swap SATA backplate installed on the back of the hard disk drive cage. To install the simple-swap backplate, complete the following steps. 1. Position the bottom edge of the simple-swap backplate 4 on the lower lip of the drive cage. 2. Tilt the top of the simple-swap backplate toward the drive cage and over the locating pins 3 until the retaining latch 5 is engaged securely. 3.
Removing the SAS/SATA hard disk drive backplane This procedure applies only to hot-swap server models with a SAS/SATA hard disk drive backplane installed on the back of the hard disk drive cage. To remove the SAS/SATA hard disk drive backplane, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3.
11. Lift the SAS/SATA hard disk drive backplane out of the lower lip on the drive cage and set it aside. 12. If you are instructed to return the SAS/SATA hard disk drive backplane, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the SAS/SATA hard disk drive backplane This procedure applies only to hot-swap server models with a SAS/SATA hard disk drive backplane installed on the back of the hard disk drive cage.
11. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.
Removing the front-panel assembly To remove the front-panel assembly, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 62). 4. Remove the lower bezel (see “Removing the lower bezel” on page 64). 5.
Installing the front-panel assembly To install the front-panel assembly, complete the following steps: 1. Position the front end of the front-panel assembly in the channel above drive bay 1 on the left side of the chassis. 2. Push the front-panel assembly toward the front of the chassis until it clicks into place. 3. Reroute and connect the front-panel assembly cable to the system board (see “System board internal connectors” on page 10 for the location of the front-panel connector). 4.
8. Squeeze the spring clips 1 on the sides of the front USB connector assembly and pull the assembly out of the back of the housing. 9. Carefully pull the front USB cable out of the opening in the chassis. 10. If you are instructed to return the front USB connector assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Removing the rear adapter retention bracket To remove the rear adapter-retention bracket, complete the following steps: 1.
Hinge pin Rear adapter retention bracket 6. If necessary, remove the Remote Supervisor Adapter II SlimLine retention tab and store it for future use. Installing the rear adapter retention bracket To install the rear adapter-retention bracket, complete the following steps: 1. If you removed the Remote Supervisor Adapter II SlimLine retention tab earlier, reinstall it on the rear adapter-retention bracket and any other adapters that you might have removed. 2.
Installing the front adapter-retention bracket To install the front adapter-retention bracket, complete the following steps: 1. Insert one of the hinge pins on the front adapter-retention bracket into the metal hinge point on the fan cage assembly. 2. Rotate the other hinge pin on the front adapter-retention bracket into position and push the hinge pin into the other metal hinge point.
Removing the hot-swap power supply cage This procedure applies only to server models that have hot-swap power-supplies. To remove the power supply cage, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 62). 4.
Installing the hot-swap power supply cage This procedure applies only to server models that have hot-swap power-supplies. To install the hot-swap power supply cage, complete the following steps: 1. Place the power supply cage into the chassis and slide it toward the rear of the server until the retaining clips 1 engage the top of the chassis. 2. Install the four screws that secure the power supply cage to the chassis. 3.
Removing the mini-SAS/SATA controller To remove the mini-SAS/SATA RAID controller, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 62). 4. Open the rear adapter-retention bracket until the release lever on the right side of the bracket clicks into place.
Installing the SAS/SATA controller To install the SAS/SATA RAID controller, complete the following steps: 1. Touch the static-protective package that contains the SAS/SATA controller to any unpainted surface on the outside of the server; then, remove the SAS/SATA controller from the package. 2. Position the SAS/SATA controller over the connector and the plastic standoff; then, press the SAS/SATA controller firmly into the connector and onto the plastic standoff.
6. Disconnect the mini-PCI-X enablement card from the mini-PCI-X enablement card connector ; then, grasp the edges of the mini-PCI-X enablement card and pull it out of the mini-PCI slot. If the standoff comes away from the system board with the card, gently pull it out of the card and push it back into the hole on the system board. 7. If you are instructed to return the mini-PCI-X enablement card, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
3. Install and lock the side cover (see “Installing the side cover” on page 63). 4. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Removing the RAID-MR10i SAS/SATA controller To remove the IBM ServeRAID-MR10i SAS/SATA controller from the server, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2.
Installing the RAID-MR10i SAS/SATA controller Some server models come with a IBM ServeRAID-MR10i SAS/SATA controller. The ServeRAID-MR10i SAS/SATA controller enables integrated RAID level-5 capability on hot-swap SAS models that support 2.5-inch and 3.5- inch SAS hard disk drives. To install and cable the ServeRAID-MR10i SAS/SATA controller, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2.
1 Hard disk drive cable connectors 4 - 7 4 2 3 Hard disk drive cable connectors 0 - 3 5 Battery 6 ServeRAID-MR10i SAS/SATA controller Hard disk drive cables 4 - 7 Hard disk drive cables 0 - 3 Note: The drive cage should be in the open position. This illustration shows it in the closed position. 8. Press the ServeRAID-MR10i SAS/SATA controller firmly into the connector on the system board. 9.
pinched between the hard disk drive fan assembly and the hard disk drive backplane when the assembly is installed. c. Rotate the hard disk drive fan assembly toward the backplane until the release tabs are fully engaged and snaps in place. 11. Reconnect the hard disk drive fan assembly cable to the system board. 12.
1 Remote Supervisor Adapter II SlimLine adapter 2 Remote Supervisor Adapter II SlimLine retention clip 3 Remote Supervisor Adapter II SlimLine support bracket 6. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Attention: Incomplete insertion might cause damage to the system board or the adapter. 8. Press the Remote Supervisor Adapter II SlimLine adapter 1 firmly into the connector and under the retention clip 2 on the Remote Supervisor Adapter II SlimLine adapter-support bracket 3 . 9. Close the rear adapter-retention bracket. 10. Install the side cover (see “Installing the side cover” on page 63). 11. Lock the side cover. 12.
Removing and replacing FRUs Field replaceable units (FRUs) must be installed only by trained service technicians. Removing a non-hot-swap power supply This procedure applies only to server models that have a non-hot-swap power supply. See “Removing a hot-swap power supply” on page 81 for information about the removal of a hot-swap power supply. When you remove or install a non-hot-swap power supply, observe the following precautions.
To remove a non-hot-swap power supply, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 62). Note: It might be helpful to lay the server on its side for the remainder of this procedure. 4.
Installing a non-hot-swap power supply This procedure applies only to server models that have a non-hot-swap power supply. See “Installing a hot-swap power supply” on page 83 for information about the installation of a hot-swap power supply. To install a non-hot-swap power supply, complete the following steps: 1. Position the power supply in the chassis so that the screw holes in the power supply are aligned with the corresponding holes in the rear of the chassis. 2.
Removing the microprocessor and fan sink To remove the microprocessor and fan sink, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Turn the server on its side so that it is lying flat, with the cover facing up. 4. Unlock and remove the side cover (see “Removing the side cover” on page 62). 5.
c. Tip the top of the fan sink toward the front of the server while you slide it away from the lower flange of the retention module; then, remove it from the server. After removal, place the fan sink on its side on a clean, flat surface. Attention: The microprocessor retention latch is spring-loaded when the microprocessor is in place. Releasing the latch too quickly or allowing it to spring upward can damage the microprocessor and surrounding components. 7.
Installing a microprocessor and fan sink To install the microprocessor, complete the following steps: 1. Touch the static-protective package that contains the microprocessor to any unpainted metal surface on the server. Then, remove the microprocessor from the package. 2. Remove the protective cover, tape, or label from the surface of the microprocessor socket, if any is present. 3. Rotate the release lever on the microprocessor socket to the fully open position.
5. Close the microprocessor bracket frame 2 ; then, close the microprocessor retention latch 1 and lock it securely in place. 6. Install the fan sink: a. Make sure that the fan-sink retention lever is in the fully open position. Important: Be careful when you handle the microprocessor and fan sink. Do not contaminate the thermal material between them. b.
v Additional thermal grease is not added to the existing thermal grease on the fan sink and microprocessor. Note: v Read the Safety information on page vii. v Read the “Installation guidelines” on page 57. v Read “Handling static-sensitive devices” on page 60. To replace damaged or contaminated thermal grease on the microprocessor and fan sink, complete the following steps: 1. Place the fan sink on a clean work surface. 2. Remove the cleaning pad from its package and unfold it completely. 3.
Removing the system board To remove the system board, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Turn the server on its side so that it is lying flat, with the cover facing up. 4. Unlock and remove the side cover (see “Removing the side cover” on page 62). 5.
Fan-sink mounting bracket slots System board mounting screws (8 places) 10. Slide the system board toward the front of the server to disengage the tabs on the fan sink mounting bracket from the slots on the bottom of the chassis; then, carefully lift the system board out of the server. 11.
12. If you are instructed to return the system board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the system board To install the system board, complete the following steps: 1. Touch the static-protective package that contains the system board to any unpainted metal surface on the server. Then, remove the system board from the package. 2.
3. Insert the system board into the chassis and slide it toward the rear of the server until the tabs on the fan sink mounting bracket is fully engaged in the holes for fan sink mounting bracket slots 1 on the bottom the chassis. Note: The tabs are fully engaged when the screw holes in the system board are aligned with the corresponding holes in the chassis.
4. Install the eight screws 2 that secure the system board to the chassis. 5. Reinstall the Remote Supervisor Adapter II SlimLine support bracket 1 with the two screws that you removed earlier. 6. Install any of the following components that you removed from the system board: v SAS/SATA controller (see “Installing the SAS/SATA controller” on page 107 ). v Battery (see “Installing the battery” on page 86). v DIMMs (see “Installing a memory module” on page 85). Chapter 4.
v Microprocessor and fan sink (see “Installing a microprocessor and fan sink” on page 120). v Adapters (see “Installing an adapter” on page 69). 7. Press and hold the retaining tab on top of the cage; then, rotate the drive cage into the chassis until it locks into place. 8. Reconnect any cables to the system board that you disconnected during removal. 9. Install the side cover (see “Installing the side cover” on page 63). 10. Lock the side cover if you unlocked it during removal. 11.
Chapter 5. Diagnostics This chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server. If you cannot diagnose and correct a problem by using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 247 for more information.
POST beep codes A beep code is a combination of short or long beeps or series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, and pause, and three short beeps. A beep code indicates that POST has detected a problem. The following table describes the beep codes and suggested actions to correct the detected problems. A single problem might cause more than one error message.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Error logs The server generates three error logs: v POST error log This log contains the three most recent error codes and messages that were generated during POST. v System-event/error log This log contains messages that were generated during POST and all system status messages from the service processor. v BMC system event log This log contains messages that were generated by the mini-BMC controller. The system event/error log and mini-BMC system event log are limited in size.
For information about using the diagnostic programs, see “Running the diagnostic programs” on page 164. To view the BMC system-event log that is generated by the mini-BMC controller from the diagnostic programs, complete the following steps: 1. If the server is running, turn off the server and all attached devices. 2. Turn on all attached devices; then, turn on the server. 3. When the prompt F2 for Diagnostics is displayed, press F2.
POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before you perform the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, Ethernet controller, serial ports, and hard disk drives.
Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2. 2. Complete the following steps: a. Make sure that both the ac and dc power supply LEDs on the rear of the power supply are lit, indicating that the power supply is operating correctly (see “Power supply LEDs” on page 161). b. Turn off the server and all external devices.
Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see “Running the diagnostic programs” on page 164 for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before you use the troubleshooting tables: 1. Check the LEDs on the front panel or the system board (see “Error LEDs” on page 160). 2.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Optional-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Serial port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Error LEDs The following illustration shows the system boardoard LEDs. The system board has error LEDs that will help to locate the source of the error. Run the diagnostic programs to find out the cause of the error (see “Running the diagnostic programs” on page 164).
If an error occurs, view the server LEDs in the following order: 1. Check the front-panel assembly on the front of the server. If the system-error LED is lit, it indicates that an error has occurred. 2. Check the front and rear of the server to determine whether any component LEDs are lit. 3. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that will be lit to indicate the location of a problem.
The following table describes the problems that are indicated by various combinations of the power supply LEDs and the power-on LED on the front information panel and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
Diagnostic programs and messages The diagnostic programs are the primary method of testing the major components of the server. The diagnostic tools provided with the program include a system information collection and analysis tool that you can use to provide information to Lenovo service and support to aid in the diagnosis of the system problems. The diagnostic programs are provided on the Diagnostics CD. If one did not come with your server, you can download the CD from the Lenovo Support site.
Running the diagnostic programs Important: The diagnostic programs do not support USB CD-ROM drives. If you run the diagnostic programs while any USB CD-ROM drives are attached, ignore any optical drive test results that are returned for USB CD-ROM drives. You can also remove USB CD-ROM drives before you run the diagnostic programs to get accurate optical drive test results.
Aborted: The test could not proceed because of the server configuration. Viewing the test log You can use one of the following methods to access the test log when the tests are completed: v From the DSA command line (Diagnostic command line), issue the view command or select Diagnostic Event Log from the DSA graphical user interface (GUI). v From the DSA interactive menu, select getextendedresults. v From the DSA interactive menu, select view to view all of the collected results and error log data.
Table 12. Diagnostic messages v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Table 12. Diagnostic messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Updating (flash-update) the BIOS code on the server Periodically, Lenovo makes new levels of BIOS code available on the Web. Always check http://www.lenovo.com/support for the latest level of BIOS code, device drivers, documentation, and hints and tips. You can use one of the following methods to update (flash-update) the BIOS code on the server: v Download the BIOS code update file directly to the hard disk drive.
2. Set your removable media device as the first startup device. 3. Select the removable media device that you want to boot from and move it to the top of the list. To recover the BIOS code, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 57. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 62). 4.
12. Remove any adapters that impede access to the boot block recovery jumper (see “Removing an adapter” on page 68). 13. Return the boot block recovery jumper to pins 1 and 2. 14. Replace any adapters that you removed (see “Installing an adapter” on page 69); then, install the side cover (see “Installing the side cover” on page 63). 15. Lock the side cover. 16. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.
System-error log messages A system-error log is generated by both the Remote Supervisor Adapter II SlimLine adapter and the mini-BMC. The system-error log can contain messages of three types: Information Information messages do not require action; they record significant system-level events, such as when the server is started. Warning Warning messages do not require immediate action; they indicate possible problems, such as when the recommended maximum ambient temperature is exceeded.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, ThinkServer TS100 Machine Types 6431, 6432, 6433, and 6434,” on page 37 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Solving SAS problems For any SAS error message, one or more of the following devices might be causing the problem: v A failing SAS device (adapter, drive, or controller) v An incorrect SAS termination jumper setting v A missing or incorrectly installed SAS terminator v A defective SAS terminator v An incorrectly installed cable v A defective cable For any SAS error message, follow these suggested actions in the order in which they are listed until the problem is solved: 1.
Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. Try the following procedures: v Make sure that the correct device drivers, which come with the server are installed and that they are at the latest level. v Make sure that the Ethernet cable is installed correctly.
Solving undetermined problems If the diagnostic tests did not diagnose the failure or if the server is inoperative, use the information in this section. If you suspect that a software problem is causing failures (continuous or intermittent), see “Software problems” on page 158. Damaged data in CMOS memory or damaged BIOS code can cause undetermined problems. To reset the CMOS data, use the clear CMOS jumper (JP2) to clear the CMOS memory; see “System board jumpers” on page 14.
Problem determination tips Because of the variety of hardware and software combinations that you can encounter, use the following information to assist you in problem determination.
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and Lenovo products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center. These services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. v Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.
Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.
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Appendix B. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.
Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from Lenovo. Maximum memory might require replacement of the standard memory with an optional memory module. Lenovo makes no representation or warranties regarding non-Lenovo products and services, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne et à la Norvège. L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne. Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie.
Les batteries ou emballages pour batteries sont étiquetés conformément aux directives européennes 2006/66/EC, norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs usés. Les directives déterminent la marche à suivre en vigueue dans l'Union Européenne pour le retour et le recyclage des batteries et accumulateurs usés.
Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d'Industrie Canada Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. Australia and New Zealand Class A statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmittein Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln” EMVG (früher “Gesetz über die elektromagnetische Verträglichkeit von Geräten”). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der Bundesrepublik Deutschland.
Taiwanese Class A warning statement Chinese Class A warning statement Korean Class A warning statement 258 ThinkServer TS100 Types 6431, 6432, 6433, and 6434: Hardware Maintenance Manual
Index A AC power LED 7 acoustical noise emissions 4 adapter installing 69 hot-plug 113 Remote Supervisor Adapter II SlimLine removing 68 advanced setup 21 assistance, getting 247 attention notices 2 113 B battery installing 86 removing 86 safety 86 battery, replacing 86 beep codes POST 130 bezel lower installing 65 removing 64 upper installing 67 removing 66 BIOS code flash-update 232 boot block jumper 15 Boot Menu using 29 Broadcom NetXtreme Gigabit Ethernet Boot Agent enabling 30 general 18 C cabling t
drives bay 1, 2, or 3 installing 73 hot-swap, removing 76, 77 simple-swap, removing 80 simple-swap, removing 79 DVD drive activity LED 6 eject button 6 installing 73 problems 147 removing 72 E EasyStartup using 23 eject button CD 6 diskette 6 DVD 6 electrical input 4 enabling Broadcom NetXtreme Gigabit Ethernet Boot Agent 30 environment 4 error codes and messages diagnostic 165 POST/BIOS 135 SAS 243 system error 235 error LEDs 160 error logs mini-BMC system-event 133 POST 133 system-event/error 133 error s
hard disk drive (continued) status LED 6 hard disk drives hot-swap SAS or SATA, installing 77 hot-swap SAS or SATA, removing 76 simple-swap SATA, installing 80 simple-swap SATA, removing 79 heat output 4 help, getting 247 hot-plug adapter.
microprocessor cache 21 installing 120 problems 153 removing 118 specifications 4 mini-BMC force update jumper minimum configuration 245 modes, Ethernet 30 monitor problems 153 mouse problems 151 14 N network operating system (NOS) installation without EasyStartup 26 notes 2 notes, important 252 notices and statements 2 O online publications 2 option connectors 12 optional device problems 155 optional devices connectors 7 P parallel connector 7 parts listing 37, 38 password forgotten power-on 23 setting
removing (continued) memory modules 84 microprocessor 118 power supply hot-swap 81 non-hot-swap 115 SAS/SATA controller 106 SAS/SATA hard disk drive backplane 96 side cover 62 simple-swap backplate 93 simple-swap drives 79 simple-swap SATA drives 79 system board 123 tape drive 74 the fan sink retention module 124 the Remote Supervisor Adapter II SlimLine support bracket 123 the ServeRAID-MR10i SAS/SATA controller 109 replacement parts 38 S safety information Statement 12 xv Statement 13 xv Statement 15 xvi
using Boot Menu program 29 Configuration/Setup Utility program 17 EasyStartup 23 IBM Configuration/Setup Utility program 19 passwords 20, 23 V video connector 8 controller 4 video problems 153 W web site publication ordering 247 support 247 Web site Lenovo support 2, 26, 27, 28, 29, 30, 34, 57, 232 weight 4 264 ThinkServer TS100 Types 6431, 6432, 6433, and 6434: Hardware Maintenance Manual
Part Number: 46U0853 Printed in USA (1P) P/N: 46U0853
