ThinkServer RD120 Types 6444, 6445, 6446, and 6447 Installation Guide
ThinkServer RD120 Types 6444, 6445, 6446, and 6447 Installation Guide
Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 85 and the Warranty and Support Information document on the Lenovo ThinkServer Documentation DVD. First Edition (October 2008) © Copyright Lenovo 2008. Portions © Copyright International Business Machines Corporation 2007. All rights reserved.
Contents Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Chapter 1. Introduction . . . . . . . . . The Lenovo ThinkServer Documentation DVD . Hardware and software requirements . . . Notices and statements in this document . . . Features and specifications . . . . . . . . Major components of the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 2.
POST error codes . . . . . . . . . . . . . . EasyStartup problems . . . . . . . . . . . . Troubleshooting tables . . . . . . . . . . . . CD-RW/DVD drive problems . . . . . . . . . General problems . . . . . . . . . . . . . Hard disk drive problems . . . . . . . . . . Intermittent problems. . . . . . . . . . . . USB keyboard, mouse, or pointing-device problems Memory problems . . . . . . . . . . . . . Microprocessor problems . . . . . . . . . . Monitor problems . . . . . . . . . . . . .
Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d’installer ce produit, lisez les consignes de sécurité.
Important: Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document. For example, if a caution statement is labeled “Statement 1”, translations for that caution statement are in the Safety Information document under “Statement 1.
Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product. v When possible, use one hand only to connect or disconnect signal cables.
Statement 2: CAUTION: When replacing the lithium battery, use only the battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations.
Statement 3: CAUTION: When laser products (such as CD drives, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 26: CAUTION: Do not place any object on top of rack-mounted devices.
This server is suitable for use on an IT power-distribution system whose maximum phase-to-phase voltage is 240 V under any distribution fault condition. Important: This product is not suitable for use with visual display workplace devices according to Clause 2 of the German Ordinance for Work with Visual Display Units.
Chapter 1. Introduction This Installation Guide contains instructions for setting up your Lenovo® ThinkServer™ RD120 Types 6444, 6445, 6446, and 6447 server and basic instructions for installing some optional devices. More detailed instructions for installing optional devices are in the User Guide on the ThinkServer Documentation DVD, which comes with the server.
2. Enter your product number (machine type and model number) or select Servers from the Select your product list. 3. Select Servers from the Brand list. 4. From Family list, select ThinkServer RD120, and click Continue. The server comes with an ThinkServer EasyStartup DVD to help you configure the hardware, install device drivers, and install the operating system. The server comes with a limited warranty. You can obtain up-to-date information about the server and other Lenovo products at http://www.lenovo.
v v v v Microsoft® Windows® XP, Windows 2000, or Red Hat Linux 100 MHz microprocessor 32 MB of RAM Adobe® Acrobat® Reader 3.0 (or later) or xpdf, which comes with Linux operating systems Notices and statements in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the Lenovo ThinkServer Documentation DVD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.
Table 1.
Major components of the server Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on. Orange on a component or an orange label on or near a component indicates that the component can be hot-swapped, which means that if the server and operating system support hot-swap capability, you can remove or install the component while the server is running.
4 5 6 14 15 Tape drive space filler Tape drive filler 6 7 8 9 10 Power backplane 2.5-inch drive cage with hard disk drive backplane 2.5-inch hard disk drive 2.5-inch filler panel 3.5-inch cage divider 3.5-inch hard disk drive 3.5-inch filler panel 16 17 18 19 20 CD/DVD media backplane Microprocessor air baffle 3.
Chapter 2. Installing optional devices This chapter provides basic instructions for installing optional hardware devices in the server. These instructions are intended for users who are experienced with setting up Lenovo® server hardware. If you need more detailed instructions, see the User Guide on the ThinkServer Documentation DVD.
v You do not have to turn off the server to install or replace hot-swap fans, redundant hot-swap ac power supplies, or hot-plug Universal Serial Bus (USB) devices. However, you must turn off the server before performing any steps that involve removing or installing adapter cables or non-hot-swap optional devices or components.
The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on: v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the server; do not wear cuff links while you are working inside the server. v Do not allow your necktie or scarf to hang inside the server.
2. If you are planning to install or remove a microprocessor, memory module, PCI adapter, battery, or other non-hot-swap optional device, turn off the server and all attached devices and disconnect all external cables and power cords (see “Turning off the server” on page 39). Attention: In a dc power environment, only trained service personnel other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply.
Table 2. DIMM installation sequence Pair DIMM connectors 1 1 and 4 2 7 and 10 3 2 and 5 4 8 and 11 5 3 and 6 6 9 and 12 Note: When only one pair of DIMMs is installed in the server and the BIOS code level is version 1.04 (GGE127A) or later, you can improve performance by installing the DIMMs in connectors 1 and 7 instead of 1 and 4. However, because the connectors in the pair are not on the same memory branch (see the following illustration), Chipkill memory protection is disabled.
v The server supports online-spare memory. This feature disables the failed memory from the system configuration and activates an online-spare pair of DIMMs to replace the failed active DIMM pair. See “Online-spare memory” on page 14 for more information about online-spare memory and the DIMM configuration that is required. v You can enable either online-spare memory or memory mirroring, but not both at the same time.
1 2 DIMM air baffle Riser card assembly 3 4 Finger hole Release ring 4. Remove the riser-card assembly. 5. Remove the DIMM air baffle. 6. Open the retaining clip on each end of the DIMM connector. 7. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. 8. Turn the DIMM so that the keys align correctly with the connector. 9. Insert the DIMM into the connector.
switches from the active pair to the mirroring pair. Memory mirroring reduces the amount of available memory. Enable memory mirroring through the Configuration/Setup Utility program. See the section about using the Configuration/Setup Utility program in the User Guide on the ThinkServer Documentation DVD for details about enabling memory mirroring. When you use memory mirroring, you must install two pairs of DIMMs at a time. The four DIMMs in each group must be identical.
In the configuration that you use, install the largest DIMMs first. Table 5.
Installing a hard disk drive Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter. Important: Do not install a SCSI hard disk drive in this server; install only SAS hard disk drives. The following notes describe the type of hard disk drive that the server supports and other information that you must consider when installing a hard disk drive: v The server 3.5-inch models support six slim 3.
2.5-inch drives To install a drive in a hot-swap bay, complete the following steps: Attention: To maintain proper system cooling, do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each bay. 1. Read the safety information that begins on page v, and “Installation guidelines” on page 7. 2. Remove the filler panel from one of the empty hot-swap bays. 3. Install the hard disk drive in the hot-swap bay: a.
Installing an additional microprocessor The following notes describe the type of microprocessor that the server supports and other information that you must consider when installing a microprocessor: v The server supports certain Intel Xeon dual-core or quad-core flip-chip land grid array 771 (FC-LGA 771) microprocessors, which are designed for the LGA771 socket. See http://www.lenovo.com/accessories for a list of supported microprocessors.
1 Microprocessor 1 2 Microprocessor 2 3 Voltage regulator module connector The following illustration shows how to install the second microprocessor on the system board. Chapter 2.
Note: For simplicity, certain components are not shown in this illustration. 1 2 Heat sink Heat sink filler 3 4 Microprocessor Microprocessor socket dust cover Attention: v A startup (boot) processor must always be installed in microprocessor connector 1 on the system board. v To ensure correct server operation when you install an additional microprocessor, use microprocessors that have the same cache size and type, and the same clock speed.
Attention: When you handle static-sensitive devices, take precautions to avoid damage from static electricity. For details about handling these devices, see “Handling static-sensitive devices” on page 9. 1 2 Microprocessor air baffle Finger holes 4. Remove the microprocessor air baffle. 5. Touch the static-protective package containing the VRM to any unpainted metal surface on the outside of the server. Then, remove the VRM from the package. 1 Alignment key 6.
a. Touch the static-protective package that contains the microprocessor to any unpainted metal surface on the server. Then, remove the microprocessor from the package. b. Remove the protective dust cover 1 , tape, or label from the surface of the microprocessor socket, if one is present. c. Rotate the microprocessor release lever 2 on the socket from its closed and locked position until it stops in the fully open position. Attention: v Handle the microprocessor carefully.
8. Install a heat sink on the microprocessor. Attention: Do not touch the thermal grease 1 on the bottom of the heat sink 2 or set down the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. For details, see the information about thermal grease in the User Guide on the ThinkServer Documentation DVD. a. Make sure that the heat-sink release lever is in the open position. b. Remove the plastic protective cover from the bottom of the heat sink. c.
Installing an adapter 1 2 3 4 Expansion slot cover Raiser-card assembly Expansion slot 1 Adapter 5 6 7 8 Low-profile PCI Express adapter Expansion slot cover Expansion slot 2 Adapter The following illustration shows the locations of the adapter expansion slots.
v You can install a full-height, half-length adapter in slot 2 on the PCI riser card and a full-height, full-length adapter in slot 1 on the PCI riser card. v An optional Remote Supervisor Adapter II SlimLine can be installed only in a dedicated slot on the system board. To install a Remote Supervisor Adapter II SlimLine, see “Installing a Remote Supervisor Adapter II SlimLine” on page 27. v The server supports only 3.3 V and universal PCI adapters.
1 2 Access holes Release tabs 4. Slide the expansion-slot cover out of the PCI low-profile expansion slot or PCI riser-card assembly expansion slot. 5. Install the adapter. The following illustration shows how to install an adapter in a PCI slot on the riser-card assembly. Note: For clarity, the PCI riser-card assembly 1 is shown inverted in the following illustration. 6.
1 Hard disk drive cable connector 4 - 7 4 2 3 Hard disk drive cable connector 0 - 3 Battery 5 6 ServeRAID-MR10i SAS/SATA controller Hard disk drive cable 4 - 7 Hard disk drive cable 0 - 3 7. Connect any required cables to the adapter. Attention: v When you route cables, do not block any connectors or the ventilated space around any of the fans. v Make sure that cables are not routed on top of components under the PCI riser-card assembly.
1 Retainer bracket 3 2 Connector 4 Remote Supervisor Adapter II SlimLine Latch bracket To install a Remote Supervisor Adapter II SlimLine, complete the following steps: 1. Read the safety information that begins on page v and “Installation guidelines” on page 7. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables.
Replacing the ServeRAID SAS controller A ServeRAID SAS controller can be installed only in a dedicated slot on the system board. The server comes with a ServeRAID-8k-l SAS Controller installed. Note: The ServeRAID-8k-l SAS Controller does not have a battery. To replace the ServeRAID-8k-l SAS Controller with a ServeRAID-8k SAS Controller, complete the following steps: 1. Read the safety information that begins on page v and the “Installation guidelines” on page 7. 2.
1 2 3 RAID controller Battery cable Battery 4 5 6 Battery mounting tabs Battery mounting clips Battery cable connector 9. Turn the new ServeRAID-8k SAS controller so that the keys on the bottom edge align correctly with the connector. 10. Firmly press the ServeRAID-8k SAS controller straight down into the connector by applying pressure on both ends of the controller simultaneously. The retaining clips snap into the locked position when the controller is firmly seated in the connector.
Attention: v Install the server only in a rack cabinet that has perforated doors. v Do not leave open space above or below an installed server in your rack cabinet. To help prevent damage to server components, always install a filler panel to cover the open space and to help ensure proper air circulation. See the documentation that comes with the rack cabinet for more information. 3. Connect the cables and power cords.
2 USB 6 connector Rear view 1 2 3 4 5 6 Power cord connector Systems-management Ethernet connector Ethernet connector USB connector 4 USB connector 3 Ethernet connector 2 7 8 USB connector 2 USB connector 1 9 10 11 Video connector Serial connector SAS connector Attention: In a dc power environment, only trained service personnel other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply.
If you have installed or removed a hard disk drive, see “Using the RAID configuration programs” on page 44 for information about reconfiguring the disk arrays. If you have installed a Remote Supervisor Adapter SlimLine to manage the server remotely, see the documentation comes with the adapter for information about setting up, configuring, and using the adapter. For information about configuring the integrated Gigabit Ethernet controllers, see the User Guide. Chapter 2.
34 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide
Chapter 3. Server controls, LEDs, and power This section describes the controls and light-emitting diodes (LEDs) and how to turn the server on and off. Front view The following illustration shows the controls, light-emitting diodes (LEDs), and connectors on the front of the 3.5-inch model server.
1 2 3 4 Power-on LED Hard disk drive activity LED Information LED Release latch 5 6 7 System-error LED System-locator LED Power-control button The following controls, LEDs, and connectors are on the operator information panel: v Power-control button: Press this button to turn the server on and off manually. v Power-on LED: When this LED is lit and not flashing, it indicates that the server is turned on.
being rebuilt as part of a RAID configuration. When the LED is flashing rapidly (three flashes per second), it indicates that the controller is identifying the drive. CD/DVD-eject button: Press this button to release a CD or DVD from the CD-RW/DVD drive. CD/DVD drive activity LED: When this LED is lit, it indicates that the CD-RW/DVD drive is in use. Rack release latches: Press these latches to release the server from the rack.
supplying adequate DC power to the system. During typical operation, both the ac and dc power LEDs are lit. For any other combination of LEDs, see the Hardware Maintenance Manual on the ThinkServer Documentation DVD. Systems-management Ethernet connector: Use this connector to connect the server to a network for systems-management information control. This connector is active only if you have installed a Remote Supervisor Adapter II SlimLine, and it is used only by the Remote Supervisor Adapter II SlimLine.
Attention: In a dc power environment, only trained service personnel other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply. Turning on the server Approximately 5 seconds after the server is connected to power, the power-control button becomes active, and one or more fans might start running to provide cooling while the server is connected to power.
2 1 Attention: In a dc power environment, only trained service personnel other than Lenovo service technicians are authorized to connect or disconnect power to the dc power supply. See the documentation that comes with each dc power supply. The server can be turned off in any of the following ways: v You can turn off the server from the operating system, if your operating system supports this feature. After an orderly shutdown of the operating system, the server will be turned off automatically.
Chapter 4. Configuring the server Lenovo provides a number of programs to assist you with getting your server up and running quickly. v ThinkServer EasyStartup program This program simplifies the process of installing the operating system and devices drivers. It is on the ThinkServer ThinkServer EasyStartup DVD provided with your server. For details, see “Using the ThinkServer EasyStartup program.
you can download an ISO image of the DVD from http://www.lenovo.com/support. The program has a built-in help system and User Guide to answer any questions you might have. The program also provides compatibility notes to help you determine what server configurations and operating systems are supported by that specific version of the program.
a. Insert the USB device or diskette that contains the response file. b. Select Install the operating system using a preexisting response file. c. Click OK. 4. Follow the remaining instructions on the screen to complete the procedure. Using ThinkServer EasyManage products ThinkServer EasyManage Core Server provides centralized hardware and software inventory management and secure automated system management through a single console.
Note: The Ethernet controller for Ethernet connector 1 supports Serial over LAN (SOL). You do not have to set any jumpers or configure the controllers. However, you must install a device driver to enable the operating system to address the controllers. For device drivers and information about configuring the Ethernet controllers, see the Broadcom NetXtreme II Gigabit Ethernet Software CD that comes with the server. To find updated information about configuring the controllers, complete the following steps.
Starting the IBM ServeRAID Configuration Utility program To start the IBM ServeRAID Configuration Utility program, complete the following steps: 1. Turn on the server. 2. When the prompt <<< Press for IBM ServeRAID Configuration Utility! >>> appears, press Ctrl+A. If you have set an administrator password, you are prompted to type the password. 3. To select a choice from the menu, use the arrow keys. 4. Use the arrow keys to select the channel for which you want to change settings. 5.
To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert the CD into the CD-RW/DVD drive. If ServeRAID Manager detects an unconfigured controller and ready drives, the Configuration wizard starts. In the Configuration wizard, you can select express configuration or custom configuration. Express configuration automatically configures the controller by grouping the first two physical drives in the ServeRAID Manager tree into an array and creating a RAID level-1 logical drive.
drives). When you click an object in the ServeRAID Manager tree, information about that object appears in the right pane. To display a list of available actions for an object, click the object and click Actions. Using the baseboard management controller The baseboard management controller provides basic service-processor environmental monitoring functions for the server.
a. Download the latest version of the BMC firmware from http:// www.lenovo.com/support/. b. Update the BMC firmware, following the instructions that come with the update file that you downloaded. 3. Configure the BIOS settings: a. When you are prompted to start the Configuration/Setup Utility program, restart the server and press F1. b. Select Devices and I/O Ports; then, make sure that the values are set as follows: v Serial Port A: Auto-configure v Serial Port B: Auto-configure c.
Note: This procedure is based on a default installation of Red Hat Enterprise Linux ES 4. The file names, structures, and commands might be different for other versions of Red Hat Linux. To configure the general Linux parameters for SOL operation when you are using the Red Hat Enterprise Linux ES 4 operating system, complete the following steps. Note: Hardware flow control prevents character loss during communication over a serial connection. You must enable it when you are using a Linux operating system.
Original /etc/lilo.conf contents prompt timeout=50 default=linux boot=/dev/hda map=/boot/map install=/boot/boot.b message=/boot/message linear image=/boot/vmlinuz-2.4.9-e.12smp label=linux initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 image=/boot/vmlinuz-2.4.9-e.12 label=linux-up initrd=/boot/initrd-2.4.9-e.12.
Modified /etc/lilo.conf contents prompt timeout=50 default=linux-Monitor boot=/dev/hda #map=/boot/map install=/boot/boot.b #message=/boot/message linear # This will allow you to only Monitor the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Monitor initrd=/boot/initrd-2.4.9-e.12smp.img read-only root=/dev/hda6 append="console=ttyS0,19200n8 console=tty1" # This will allow you to Interact with the OS boot via SOL image=/boot/vmlinuz-2.4.9-e.12smp label=linux-Interact initrd=/boot/initrd-2.4.
kernel /vmlinuz-2.4.9-e.12smp ro root=/dev/hda6 console=tty1 console=ttyS0,19200 initrd /initrd-2.4.9-e.12smp.img Note: The entry that begins with kernel /vmlinuz is shown with a line break after console=tty1. In your file, the entire entry must all be on one line. The following examples show the original content of the /boot/grub/grub.conf file and the content of this file after modification. Original /boot/grub/grub.conf contents #grub.
Modified /boot/grub/grub.conf contents #grub.conf generated by anaconda # # Note that you do not have to rerun grub after making changes to this file # NOTICE: You have a /boot partition. This means that # all kernel and initrd paths are relative to /boot/, eg. # root (hd0,0) # kernel /vmlinuz-version ro root=/dev/hda6 # initrd /initrd-version.img #boot=/dev/hda default=0 timeout=10 # splashimage=(hd0,0)/grub/splash.xpm.
a. Comment out the gfxmenu line by adding a # in front of the word gfxmenu. b. Add the following line before the first title line: # This will allow you to only Monitor the OS boot via SOL c. Append the following text to the first title line: SOL Monitor d. Append the following text to the kernel line of the first title section: console=ttyS1,19200 console=tty0 e.
Modified /boot/grub/menu.lst contents Notes root chainloader +1 title failsafe kernel (hd0,1)/boot/vmlinuz.shipped root=/dev/hda2 ide=nodma apm=off vga=normal nosmp disableapic maxcpus=0 3 1 initrd (hd0,1)/boot/initrd.shipped Note 1: The kernel line is shown with a line break. In your file, the entire entry must all be on one line. You must restart the Linux operating system after you complete these procedures for the changes to take effect and to enable SOL.
Original bootcfg program output Boot Loader Settings ---------------------------timeout: 30 default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS Boot Entries ---------------Boot entry ID: 1 OS Friendly Name: Windows Server 2003, Standard Path: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS OS Load Options: /fastdetect Modified bootcfg program output Boot Loader Settings ---------------------------timeout: 30 default: multi(0)disk(0)rdisk(0)partition(1)\WINDOWS redirect: COM1 redirectbaudrate: 19200 Boot Entri
3. Follow the prompts to complete the installation. The installation program prompts you for a TCP/IP port number and an IP address. Specify an IP address, if you want to limit the connection requests that will be accepted by the utility program. To accept connections from any server, type INADDR_ANY as the IP address. Also specify the port number that the utility program will use. These values will be recorded in the smbridge.cfg file for the automatic startup of the utility program.
The utility starts automatically when the server is started. You can also locate the /ect/init.d directory to start the utility and use the following commands to manage the utility: smbridge status smbridge start smbridge stop smbridge restart Using the baseboard management controller utility programs Use the baseboard management controller utility programs to configure the baseboard management controller, download firmware updates and SDR/FRU updates, and remotely manage a network.
v CLI (command-line interface) mode Use CLI mode to remotely perform power-management and system identification control functions over a LAN or serial port interface from a command-line interface. Use CLI mode also to remotely view the BMC system event log. Use the following commands in CLI mode: – identify Control the system-locator LED on the front of the server. – power Turn the server on and off remotely. – sel Perform operations with the BMC system event log.
60 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide
Chapter 5. Solving problems This chapter provides basic troubleshooting information to help you solve some common problems that might occur while you are setting up the server. If you cannot locate and correct the problem using the information in this chapter, see Appendix A, “Getting help and technical assistance,” on page 81, the Hardware Maintenance Manual on the ThinkServer Documentation DVD.
Other beep codes See the Hardware Maintenance Manual on the ThinkServer Documentation DVD for information about other beep codes.
POST error codes The following table provides an abbreviated list of the error codes that might appear during POST. See the Hardware Maintenance Manual on the ThinkServer Documentation DVD for more information about the POST error codes. To check for updated technical information, complete the following steps. Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to: http://www.lenovo.com/support. 2.
EasyStartup problems Table 8. ThinkServer EasyStartup DVD v Follow the suggested actions in the order in which they are listed in the Action Column until the problem is resolved. v See the Hardware Maintenance Manual on the ThinkServer Documentation DVD to determine which components are customer replaceable units (CRU’s) and which fields are field replacable units (FRU’s).
Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. See the Hardware Maintenance Manual on the ThinkServer Documentation DVD for more detailed troubleshooting information. If you cannot find the problem in these tables, run the diagnostic programs (see “Running the diagnostic programs” in the Hardware Maintenance Manual).
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action The CD-RW/DVD drive tray is not working. 1.
Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
USB keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action The amount of system memory 1.
Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Monitor problems Some Lenovo monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Optional-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action The power-control button does 1.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action The server does not turn off. 1.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action A serial device does not work. 1.
Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Press the reset button to reset the server and run the power-on self-test (POST). You might have to use a pen or the end of a straightened paper clip to press the button. The server is designed so that LEDs remain lit when the server is connected to a power source but is not turned on, provided that the power supply is operating correctly. This feature helps you to isolate the problem when the operating system is shut down.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. LED Description Action PS 2 The power supply in bay 2 has failed.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Hardware Maintenance Manual to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. LED Description Action RAID A RAID controller error has occurred. 1.
Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and Lenovo products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Getting help and information from the World Wide Web On the World Wide Web, the Lenovo Web site has up-to-date information about Lenovo systems, optional devices, services, and support. For general information about Lenovo products or to purchase Lenovo products, go to http:// www.lenovo.com. For support on Lenovo products, go to http://www.lenovo.com/ support. Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center.
Using other services If you travel with a Lenovo notebook computer or relocate your computer to a country where your desktop, notebook, or server machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.
84 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide
Appendix B. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.
Maximum memory might require replacement of the standard memory with an optional memory module. Lenovo makes no representation or warranties regarding non-Lenovo products and services, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne. Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie.
In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life. The label on the battery may also include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury, and Cd for cadmium).
Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d'Industrie Canada Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. Australia and New Zealand Class A statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmittein Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln” EMVG (früher “Gesetz über die elektromagnetische Verträglichkeit von Geräten”). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der Bundesrepublik Deutschland.
Taiwanese Class A warning statement Chinese Class A warning statement Korean Class A warning statement 92 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide
Index A ac power LED 37 acoustical noise emissions 4 adapter installing 24 Remote Supervisor Adapter II SlimLine 27 slot locations 25 system requirements 25 ASM processor 78 assistance, getting 81 attention notices 3 B baseboard management controller utility programs 58 beep codes 61 C caution statements 3 CD/DVD drive activity LED 37 problems 65 CD/DVD-eject button 37 command-line interface commands identify 59 power 59 sel 59 sysinfo 59 for remote management 58 Configuration/Setup Utility program 43 con
installing (continued) cover 31 DIMMs 10 hard disk drives 16 hot-swap drive 16, 17 microprocessor 18 RAID controller 29 Remote Supervisor Adapter II SlimLine 27 VRM 21 intermittent problems 67 L LEDs Ethernet activity 38 Ethernet-link status 38 front 35 rear 37 light path diagnostics LEDs 78 panel 77 locator LED 36, 38 pointing device problems 68 POST error messages 63 power problems 74 power supply specifications 4 power-control button 36 power-cord connector 37 power-on LED front 38 rear 36 problems CD/
service processor, defined 38 size 4 software problems 76 solving problems 61 specifications 3 statements and notices 3 status LEDs 37 support, web site 81 system board connectors 24, 37 system-error LED front 38 rear 36 system-locator LED 36, 38 front 38 rear 36 weight 4 T temperature 4 thermal material heat sink 23 ThinkServer Web address 2 trademarks 86 troubleshooting chart 65 turning off the server 39 turning on the server 39 TÜV gloss statement 89 U Universal Serial Bus (USB) problems 77 updating t
96 ThinkServer RD120 Types 6444, 6445, 6446, and 6447: Installation Guide
Part Number: 46U0862 Printed in USA (1P) P/N: 46U0862
