User Manual
Table Of Contents
- Lenovo ThinkSystem ST250 Server Product Guide
- Did you know?
- Key features
- Components and connectors
- System architecture
- Standard specifications
- Models
- Processor options
- Memory options
- Internal storage
- Controllers for internal storage
- Internal drive options
- Internal backup units
- Optical drives
- I/O expansion options
- Network adapters
- SAS adapters for external storage
- Fibre Channel host bus adapters
- Flash Storage adapters
- GPU adapters
- Fans and cooling
- Power supplies
- Integrated virtualization
- Systems management
- Security
- Keyboards and Mice
- Rack installation
- Operating system support
- Physical and electrical specifications
- Operating environment
- Warranty options
- Regulatory compliance
- External drive enclosures
- External storage systems
- External backup units
- Top-of-rack Ethernet switches
- Fibre Channel SAN switches
- Uninterruptible power supply units
- Power distribution units
- Rack cabinets
- KVM console options
- Lenovo Financial Services
- Related publications and links
- Related product families
- Notices
- Trademarks
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are
available in every country. For more information about Lenovo warranty service upgrade offerings that are
available in your country, go to the Data Center Advisor and Configurator (formerly known as LESC) website
http://lesc.lenovo.com, then do the following:
1. In the Customize a Model box in the middle of the page, select the Services option in the
Customization Option dropdown menu
2. Enter the machine type & model of the system
3. From the search results, you can click either Deployment Services or Support Services to view the
offerings
The following table explains warranty service definitions in more detail.
Table 43. Warranty service definitions
Term Description
Onsite
Service
If a problem with your product cannot be resolved via telephone, a Service Technician will be
dispatched to arrive at your location.
Parts
Delivered
If a problem with your product cannot be resolved via telephone and a CRU part is required, Lenovo will
send a replacement CRU to arrive at your location. If a problem with your product cannot be resolved
via telephone and a FRU part is required, a Service Technician will be dispatched to arrive at your
location.
Technician
Installed
Parts
If a problem with your product cannot be resolved via telephone, a Service Technician will be
dispatched to arrive at your location.
Hours of
coverage
9x5: 9 hours/day, 5 days/week, during normal business hours, excluding local public & national
holidays
24x7: 24 hours per day, 7 days per week, 365 days per year.
Response
time target
2 hours, 4 hours, or Next Business Day: The time period from when the telephone based troubleshooting
is completed and logged, to the delivery of the CRU or arrival of a Service Technician and part at the
Customer’s location for repair.
Committed
Repair
6 hours: The time period between the service request registration in Lenovo’s call management system
and the restoration of the product to conformance with its specification by a Service Technician.
The following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Parts delivered or technician installed parts from next business day to 4 or 2 hours
Committed repair service
Warranty extension of up to 5 years
Post warranty extensions
Committed Repair Service
Committed Repair Services enhances the level of Warranty Service Upgrade or Post
Warranty/Maintenance Service offering associated with the selected systems. Offerings vary and are
available in select countries.
Priority handling to meet defined time frames to restore the failing machine to good working
condition
24x7x6 committed repair: Service performed 24 hours per day, 7 days per week, within 6 hours
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