User Guide

22
Chapter 4. Troubleshooting
Frequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Thissectionlistsfrequentlyaskedquestionsbycategory.
 Finding information
WhatsafetyprecautionsshouldIfollowwhenusingmycomputer?
Readandfollowallsa
fetyprecautionsincludedinLenovoSafetyandGeneralInformationGuide.
Note: ToviewLenovoSafetyandGeneralInformationGuide,selecttheCompanion(orLenovoPCManager)
icononthetaskbar.YoucanalsodownloaditfromtheLenovoSupportWebsite.
WhatistheaddressoftheLenovosupportWebsite?
http://support.lenovo.com
WherecanIfindwarrantyin
formation?
VisittheLe
novoSupportWebsiteandtypetheserialnumberforyourcomputertolookup
warrantyinformation.
 Lenovo preinstalled operating system and software
Wh
atistheLe
novopreinstalledoperatingsystem?
SomeLenovoco
mputerscomewithcopiesoftheoperatingsysteminstalledatfactory.Lenovo
providescomputerswithapreinstalledoperatingsystemforyourconvenience.Ifyou
purchasedsuchacomputer,youcanuseyourcomputeroutoftheboxanddonotneedtoinstall
aseparateoperatingsystem.
WhatisLenovopre
i
nstalledsoftware?
Thisissoftware(dev
elopedbyLenovoorothersoftwarevendors)installedandlicensedatthe
factoryforyourconvenience.Thelicenseforsomepreinstalledsoftwaremaybefortrial
versions.Whenthetrialperiodexpires,youmayneedtopurchasealicenseifyouwantto
continuetousethesoftware.
Note: Ifalicenseagreementisdisplayedwhenyoufirststartthesoftware,readtheagreementcarefully.If
youdon’tacceptthetermsoftheagreement,donotusethesoftware.
WhenIpurchasedmycomputer,itincludedacopyofWindows.HowcanIdeterminewhetherthe
copyofWindowsispreinstalledbyLenovo?
Onth
eout
sideofthesalespackageofyourcomputer,youshouldfindalabelcontaining
configurationinformationforyourcomputer.ChecktheprintedstringnexttoOS.Ifitcontains
WindowsorWIN,thecopyofWindowswaspreinstalledbyLenovo.
Iuninstalledaprei
nstalledsoftware,butthereisnosignificantincreaseinthefreedrivespace.
ThecopyofWin
dowsrunningonyourcomputermaybeCompact‐enabled.Forcomputerswith
Compact‐enabledWindows,themajorityoffilesneededforpreinstalledsoftwareareinstalled
ontheRecoveryPartitionandwon’ tbedeletedthroughnormaluninstallation.