User Manual

Lenovo hardware products purchased in EEA countries may be obtained in any EEA country in which the
product has been announced and made available by Lenovo.
Russia
The following is added to Part 1:
Product Service Life
The product service life is four (4) years from the original date of purchase.
Part 3 - Warranty Service Information
Product Type
Country or Region of
Purchase
Warranty Period Type of Warranty Service
81MH Australia, New Zealand,
Finland, France, Germany,
Ireland, Netherlands,
Norway, Sweden,
Switzerland, United
Kingdom, Denmark,
Belgium, Italy, Spain,
Poland, Czech Republic,
Romania, Portugal, Israel
Parts and labor - 1 year
Battery pack - 1 year
1, 3
Argentina, Chile, Columbia,
Peru, India, Singapore,
Indonesia
1, 4
United Arab Emirates,
South Africa
4
United States, Canada,
Japan
1, 3, 5
Mexico 1, 3, 4
If required, the Service Provider will provide repair or exchange service depending on the type of warranty
service specified for your product and the available service. Scheduling of service will depend upon the time
of your call, parts availability, and other factors.
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, the Service Provider will ship CRUs to you at its cost for installation by you. CRU
information and replacement instructions are shipped with your product and are available from Lenovo at any
time upon request. CRUs that are easily installed by you are called “Self-service CRUs.” “Optional-service
CRUs” are CRUs that may require some technical skill and tools. Installation of Self service CRUs is your
responsibility. You may request that a Service Provider install Optional-service CRUs under one of the other
types of warranty service designated for your product. An optional service offering may be available for
purchase from a Service Provider or Lenovo under which Self-service CRUs would be installed for you. You
may find a list of CRUs and their designation in the publication that was shipped with your product or at
https://www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be specified in the
instructions shipped with a replacement CRU. When return is required: 1) return instructions, a prepaid return
shipping label, and a container will be included with the replacement CRU; and 2) you may be charged for
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