User Guide ThinkPad Edge E431 and E531
Notes: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix D “Notices” on page 161 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/ThinkPadUserGuides and click User Guides & Manuals, then follow the instructions on the screen.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . . . Right-side view. . . . . . . . . . . . . Left-side view . . . . . . . . . . . . . Bottom view . . . . . . . . . . . . . . Rear view . . . .
Chapter 6. Replacing devices . . . . . Static electricity prevention . . . . . . . . . Replacing the battery . . . . . . . . . . . Replacing the SIM card . . . . . . . . . . Replacing the keyboard . . . . . . . . . . ThinkPad Edge E431 . . . . . . . . . ThinkPad Edge E531 . . . . . . . . . Replacing the hard disk drive or solid-state drive Replacing the optical drive . . . . . . . . . ThinkPad Edge E431 . . . . . . . . . ThinkPad Edge E531 . . . . . . . . . Replacing a wireless LAN card . . . . . . .
Japan recycling statements . . . . . . . . . Recycling information for Brazil . . . . . . . . Battery recycling information for the European Union . . . . . . . . . . . . . . . . . . Battery recycling information for Taiwan . . . . . Battery recycling information for the United States and Canada . . . . . . . . . . . . . . . . Recycling information for China . . . . . . . . Appendix C. ENERGY STAR model information . . . . . . . . . . . . . © Copyright Lenovo 2013 155 156 Appendix D. Notices. . . . . .
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power switch is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away.
Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.
External devices CAUTION: Do not connect or disconnect any external device cables other than USB and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices. General battery notice DANGER Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock.
The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge. Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
• Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. • When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it.
DANGER Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. First, remove power cords from outlets. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlets. 4. Remove all cables from devices. 5. Turn devices ON.
CAUTION: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level. Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332-2.
Chapter 1. Product overview This chapter provides information about the locations of connectors, locations of important product labels, computer features, specifications, operating environment, and preinstalled programs.
3 TrackPoint® pointing stick 4 System status indicator (illuminated 1 7 Touch pad ThinkPad® logo) 8 Power button Built-in microphones The built-in microphones capture sound and voice when used with a program capable of handling audio. Depending on your model, your computer might come with one microphone. 2 Integrated camera Your computer has an integrated camera. Use the camera to take pictures or hold a video conference. For details, see “Using the integrated camera” on page 42.
• For Windows 8: Click the battery status icon in the Windows notification area, and then click More power options ➙ Choose what the power buttons do. ThinkPad Edge E531 front view Figure 2.
4 Numeric keypad Your computer has a numeric keypad that can be used to quickly input numbers. 5 System status indicator (illuminated ThinkPad logo) The illuminated ThinkPad logo on the palm rest functions as a system status indicator. For the detailed information about the location and meaning of the indicator, see “Status indicators” on page 10. 6 Media card reader slot Your computer might have a media card reader slot. For details, see “Using a flash media card” on page 43.
Right-side view Note: Your computer keyboard might look different from the following illustration. Figure 3. ThinkPad Edge E431 and E531 right-side view 1 Always On USB connector 4 ac power connector 2 Optical drive 5 Lenovo OneLink connector 3 Ethernet connector 1 Always On USB connector By default, the Always On Universal Serial Bus (USB) connector enables you to charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode.
DANGER To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector. You can only connect an Ethernet cable to this connector. Two indicators, to the upper right and left of the connector, show the status of the network connection. When your computer connects to a LAN and a session with the network is available, the upper left indicator is steady green. While data is being transmitted, the upper right indicator blinks yellow.
1 Security keyhole Purchase a security cable lock that fits this keyhole to lock your computer to a stationary object to protect your computer from theft. 2 Fan louvers (left) The internal fan and louvers enable air to circulate in the computer and cool the central processor. Note: To avoid impeding airflow, do not place any obstacle in front of the fan. 3 VGA connector Attach a video graphics array (VGA) compatible monitor or projector to your computer to display the computer output. 4 USB 3.
ThinkPad Edge E531 left-side view Figure 5. ThinkPad Edge E531 left-side view 1 1 Security keyhole 4 HDMI port 2 Fan louvers (left) 5 USB 3.0 connectors 3 VGA connector 6 Combo audio jack Security keyhole Purchase a security cable lock that fits this keyhole to lock your computer to a stationary object to protect your computer from theft. 2 Fan louvers (left) The internal fan and louvers enable air to circulate in the computer and cool the central processor.
6 Combo audio jack To listen to the sound from your computer, connect a headphone or a headset that has a 3.5 mm 4-pole plug to the combo audio jack. Notes: • If you are using a headset with a function switch, do not press this switch while using the headset. If you press it, the headset microphone will be disabled, and the integrated microphones on the computer will be enabled instead. • The combo audio jack does not support a conventional microphone.
4 Memory-upgrade slot You can increase the amount of memory in your computer by installing a memory module in the memory-upgrade slot. Memory modules are available as options from Lenovo. 5 Hard disk drive or solid-state drive Your computer might have a large-capacity, customer-upgradable hard disk drive or solid-state drive that can meet a variety of storage demands. Note: The hidden service partition is the reason why there is less free space than expected on your hard disk drive or solid-state drive.
1 Fn Lock indicator The Fn Lock indicator shows the status of Fn Lock function. For more information, see “Special keys ” on page 25. 2 Speaker mute indicator When the speaker mute indicator is on, the speakers are muted. 3 Microphone mute indicator When the microphone mute indicator is on, the microphones are muted. 4 Camera status indicator When the Camera status indicator is on, the camera is in use.
• Fast blinking: The computer is entering hibernation mode. Locating important product information This section provides information to help you locate your machine type and model label, FCC ID and IC Certification label, and the Microsoft Certificate of Authenticity (COA) label. Machine type and model label The machine type and model label identifies your computer.
If you need to remove the wireless LAN card for repair or replacement, follow the procedure in “Replacing a wireless LAN card” on page 89. If you have purchased a wireless WAN enabled computer, the wireless WAN card is preinstalled at the factory. If you need to remove this card for repair or replacement, follow the procedure in “Replacing a wireless WAN card” on page 92. Note: Only Lenovo authorized wireless LAN or wireless WAN cards are allowed to be used in your computer.
Processor • To view the processor information of your computer, do the following: – For Windows 7: Click Start and right-click Computer. Then click Properties. – For Windows 8: Move the cursor to the bottom right corner of the screen to bring up the charms. Then click Settings ➙ PC info. Memory • Double data rate 3 synchronous dynamic random access memory modules (DDR3 SDRAM) Storage device • 2.5-inch hard disk drive with a height of 7 mm (0.28 inch) or 9.5 mm (0.37 inch) • 2.
• ac power connector Optical drive • Multi-Burner drive Wireless features • Integrated wireless LAN • Integrated wireless WAN (on some models) • Integrated Bluetooth (on some models) Security features • Fingerprint reader (on some models) Specifications This section lists the physical specifications for your computer. Size • For E431 models: – Width: 344 mm (13.54 inches) – Depth: 239 mm (9.41 inches) – Height: 26.3 mm (1.04 inches) • For E531 models: – Width: 377 mm (14.84 inches) – Depth: 250 mm (9.
• Maximum altitude without pressurization: 3048 m (10 000 ft) • Temperature – At altitudes up to 2438 m (8000 ft) – Operating: 5.0°C to 35.0°C (41°F to 95°F) – Storage: 5.0°C to 43.0°C (41°F to 109°F) – At altitudes above 2438 m (8000 ft) – Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F).
Table 1.
Table 2. Programs in Control Panel (continued) Program Control Panel section Green text in Control Panel SimpleTap Programs Lenovo - SimpleTap System Update System and Security Lenovo - Update and Drivers Note: Depending on your computer model, some of the programs might not be available.
• Active Protection System The Active Protection System program protects your hard disk drive when the shock sensor inside your computer detects a condition that could damage the drive, such as system tilt, excessive vibration, or shock. The hard disk drive is less vulnerable to damage when it is not operating. This is because when the hard disk drive is not operating, the system stops it from spinning, and might also move the read and write heads of the drive to areas that do not contain data.
• Message Center Plus The Message Center Plus program automatically displays messages to inform you about important notices from Lenovo, such as alerts on system updates and alerts on conditions that require your attention. • Mobile Broadband Connect The Mobile Broadband Connect program enables your computer to connect to the mobile broadband (3G) network through a supported wireless WAN card.
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
• To conserve power, or to suspend operation without exiting programs or saving files, see “Power-saving modes” on page 32. • To achieve the best balance between performance and power saving, create and apply power plans. See “Managing the power plans” on page 32 • If your computer will be turned off for an extended period of time, you can prevent battery power from draining by removing the battery. Look for more information about using the battery in “Power management” on page 30.
Using the multi-touch screen This topic provides instructions on how to use the multi-touch screen that is available on some models. Tap Tap on the screen with your fingertip to launch an application, select an item, or open a menu. Press and hold Press and hold an item or a blank area on the screen for a few seconds until an action occurs. Drag Tap and hold your finger on an item, such as an image or an icon on the screen, then pull it along with your finger to the desired location.
Tasks Touch gestures (touch models only) Mouse actions To view the recently used applications or select an application from the list Swipe in and out on the left edge. Move the pointer to the upper-left corner of your screen, and then move it downward. To view all applications on the Start screen or view the application commands on an open application, such as Copy, Save, and Delete, depending on the applications Swipe in from the top or bottom edge.
Tasks Touch gestures (touch models only) Mouse actions To scroll through items, such as lists, pages, and photos Slide. Scroll the mouse wheel, move the scroll bar, or click the scroll arrow. To move an object Drag an item to the desired location. Click, hold, and drag an item. To zoom out Move two fingers closer together. Press the Ctrl key while scrolling the mouse wheel backward. To zoom in Move two fingers farther apart. Press the Ctrl key while scrolling the mouse wheel forward.
1 • Function keys + : Press Fn+Esc to enable or disable the Fn Lock function. When the Fn Lock function is disabled: The Fn Lock indicator is off (default mode). To initiate the special function of each key, press the function keys directly. To input F1–F12, you need to press the Fn key and the corresponding function key. When the Fn Lock function is enabled: The Fn Lock indicator turns on. To input F1–F12, press the function keys directly.
• : For Windows 8: Opens the Settings charm. For Windows 7: Opens Control Panel. • : For Windows 8: Opens the Search charm. For Windows 7: Opens Windows Search. • • : Views the programs that you have opened. : For Windows 8: Views all the programs. For Windows 7: Opens Computer. • Fn+B: Has the same function as the Break key. • Fn+P: Has the same function as the Pause key. • Fn+S: Has the same function as the SysRq key. • Fn+K: Has the same function as the ScrLK key.
• : Opens the default browser • : Opens Computer Note: Depending on your computer model, the shortcut keys might not be available. 2 Numeric keypad You can use this numeric keypad to input numbers quickly. Note: Depending on your computer model, the numeric keypad might not be available. 3 Windows key On the Windows 7 operating system, press the Windows key to open the Start menu.
• : For Windows 8: Opens the Settings charm. For Windows 7: Opens Control Panel. • : For Windows 8: Opens the Search charm. For Windows 7: Opens Windows Search. • • : Views the programs that you have opened. : For Windows 8: Views all the programs. For Windows 7: Opens Computer. • Fn+B: Has the same function as the Break key. • Fn+P: Has the same function as the Pause key. • Fn+S: Has the same function as the SysRq key. • Fn+K: Has the same function as the ScrLK key.
Using the TrackPoint pointing stick To use the TrackPoint pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. Then you can move the cursor. But the pointing stick itself does not move. The speed at which the cursor moves depends on the pressure you apply to the pointing stick.
The rate at which you use battery power will determine how long you can use the battery of your computer between charges. Because each computer user has different habits and needs, it is difficult to predict how long a battery charge will last. There are two main factors: • How much energy is stored in the battery when you begin to work. • The way you use your computer: how often you access the hard disk drive or solid-state drive; how bright you make the computer display.
If an ac outlet is convenient, plug the ac power adapter into it, and then insert the jack into the computer. The battery will be fully charged in about 3 to 6 hours. This is affected by the battery size and the physical environment. To increase the life of the battery, the computer does not start recharging the battery if the remaining power is greater than 95%.
1. Open the Power Manager program. 2. Click Power Plan or click Advanced ➙ Power Plan. – For Windows 8: 1. Click the battery status icon in the Windows notification area. 2. Click More power options. Then click Change plan settings that is next to your power plan. • 30 Day Standby function Depending on the computer model, your computer might support the 30 Day Standby function.
5. Click a scheduled task, and then click the Conditions tab. 6. Under Power, select the check box for Wake the computer to run this task. Setting the actions for critical and low power When your battery power falls below a certain level, some actions will be triggered. For example, the alarm will go off or your computer will go into sleep or hibernation mode or power off. To set the actions triggered and the corresponding critical and low power level, do the following: 1.
The battery pack is a consumable supply. If your battery begins to discharge too quickly, replace the battery pack with a new one of the type recommended by Lenovo. For more information on replacing the battery pack, contact your Customer Support Center. DANGER Do not drop, crush, puncture, or subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery pack or coin cell.
Wireless connections Wireless communication is the transfer of data without the use of cables but by means of radio waves only. Depending on the wireless device used in your computer, you might be able to connect to the following categories of wireless networks. Wireless LAN A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this network.
• For Windows 8: Press F8 to enable or disable the Airplane mode. When the Airplane mode is enabled, all of your wireless devices are turned off. To establish a wireless connection, turn on the wireless feature. And then Double-click a network to connect to it. Provide required information if needed.
Access Connections gauge On the Windows 7 operating system, the Access Connections gauge in the Windows notification area displays the status and signal strength of your wireless connection. You can find more detailed information about the status and signal strength of your wireless connection by opening the Access Connections program or by right-clicking the Access Connections gauge in the Windows notification area and selecting View Status of Wireless Connection.
– Power to the wireless radio is on. No association. – Power to the wireless radio is on. No signal. – Power to the wireless radio is on. The signal strength of the wireless connection is excellent. – Power to the wireless radio is on. The signal strength of the wireless connection is marginal. – Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve the signal strength, move your computer closer to the wireless access point.
Connecting an external monitor To connect an external monitor, do the following: 1. Connect the external monitor to the monitor connector; then connect the monitor to an electrical outlet. 2. Turn on the external monitor. 3. Change the display output location by pressing F7. This enables you to switch among viewing output on the external monitor, the computer monitor, and both monitors. Note: If your computer cannot detect the external monitor, right-click on the desktop, then select Screen resolution.
• If the external monitor you are using is outdated, the resolution and the refresh rate might be limited. Using a projector To make presentations, you can connect a projector to your computer through the VGA connector on your computer. Note: It might take several seconds before the projector displays the image. If you do not see your desktop displayed after 60 seconds, press F7 to switch among different display output locations. Your projector might have one or more audio-input connectors.
4. Click the Monitor-2 icon (for the secondary display, the external display). 5. Set the resolution for the secondary display. 6. Place the icons for the monitors so that they touch. Note: You can set the monitors in any relative position, but the icons must touch each other. 7. Click OK to apply the changes. To change the color settings, right-click on the desktop, and click Screen resolution.
To launch the integrated camera and configure the camera settings, do the following: • For Windows 7: Open the Communication Utility program. • For Windows 8: Open the Lenovo Settings program, and click Camera. When the camera is started, the camera status indicator turns on. You also can use the integrated camera with other programs that provide features such as photographing, video capturing, and video conferencing.
3. Follow the instructions on the screen. Removing a flash media card Attention: Before removing a card, stop the card first. Otherwise, data on the card might be corrupted or lost. To remove a flash media card, do the following: 1. Click the triangular icon in the Windows notification area to show hidden icons. 2. Right-click the Safely Remove Hardware and Eject Media icon. 3. Select the corresponding item to eject the card from the Windows operating system. 4.
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and travelling with your computer. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position. Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to best suit your desired posture. Arm and hand position: If available, use chair arm rests or an area on your working surface to provide weight support for your arms. Keep your forearms, wrists, and hands in a relaxed and neutral (horizontal) position. Type with a soft touch without pounding the keys.
Assistive technologies Some accessibility technologies are available through the Accessibility Options program. Depending on your operating system, the number of accessibility options available varies. In general, accessibility options enhance the way users with hearing, vision, or mobility limitations navigate and use their computer. For example, some users might not have the fine motor skills required to use a mouse or select key combinations.
• External mouse, if you are accustomed to using one • Ethernet cable • Extra battery, charged • A quality carrying case that provides adequate cushion and protection • External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are travelling. To purchase travel accessories, go to http://www.lenovo.com/accessories.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
2. Type the master hard disk password. Note: To return to the icon , press Fn+F1 again. Note: Press the Backspace key if you enter a wrong password while you are typing your password. Power-on password You can set a power-on password to help protect your computer against access by unauthorized users. If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the computer. You must enter the correct password to start using the computer.
tells each user the password for his or her computer. The user can then change the user password as desired, but the administrator still can get access by using the master password. Note: When a master hard disk password is set, only the administrator can remove the user hard disk password. Setting a hard disk password 1. Print these instructions. 2. Save all open files, and exit all programs. 3. Turn your computer off and then on again. 4. When the logo screen is displayed, press F1.
The next time you turn on your computer, you will have to type the user or master hard disk password in order to start your computer and get access to your operating system. Changing or removing a hard disk password Follow steps 1 through 7 in “Setting a hard disk password” on page 51, typing your password to get access to the ThinkPad Setup program.
– Deleting the power-on password – Changing or deleting the supervisor password – Enabling or disabling the Wake on LAN and Flash over LAN features – Enabling or disabling the Internal Network Option ROM feature – Changing date and time – Enabling or disabling the Lock UEFI BIOS Settings feature – Enabling or disabling the Password at unattended boot feature – Specifying the minimum length for power-on passwords and hard disk passwords – Enabling or disabling the Boot Device List F12 Option feature – Enabli
b. In the Enter New Password field, type the new supervisor password; then retype the password you just entered to verify it in the Confirm New Password field. Press Enter. • To remove a password, do the following: a. In the Enter Current Password field, type the current supervisor password and press Enter. b. Leave the Enter New Password and Confirm New Password fields blank. Press Enter. Attention: You might want to note down your password and keep it in a safe place.
• For Windows 7: To start Lenovo Fingerprint software, refer to “Accessing Lenovo programs on the Windows 7 operating system” on page 16. • For Windows 8: To start Lenovo Fingerprint software, refer to “Accessing Lenovo programs on the Windows 8 operating system” on page 18. 3. Follow the instructions on the screen to enroll your fingerprint. For details, refer to the help information system for the program. Swiping your finger over the reader To swipe your finger over the reader, do the following: 1.
Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: • Scratching the surface of the reader with a hard, pointed object. • Scraping the surface of the reader with your fingernail or anything hard. • Using or touching the reader with a dirty finger. If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: • The surface of the reader is dirty or stained.
special software for data recovery. There is a risk that people of bad faith might read and misuse the critical data on hard disk drives or solid-state drives for unexpected purposes. To prevent leakage of data, it becomes very important that you take responsibility for deleting all the data from the hard disk drive or solid-state drive when you dispose of, sell, or hand over your computer.
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Chapter 5. Recovery overview This chapter provides information about the recovery solutions provided by Lenovo. • “Recovery overview for Windows 7 models” on page 59 • “Recovery overview for Windows 8 models” on page 64 Recovery overview for Windows 7 models This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: 1.
To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media on different operating systems. • You can use recovery media to restore the computer to the factory default settings only. You can use recovery media to put the computer in an operational state after all other methods of recovery have failed.
Performing a recovery operation This section provides instructions on how to perform a recovery operation using the OneKey Recovery Pro program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The OneKey Recovery Pro program opens. 2. In the OneKey Recovery Pro program main window, click the Launch advanced OneKey Recovery Pro arrow. 3. Click the Restore your system from a backup icon. 4.
4. Do one of the following: • To rescue files from your hard disk drive or from a backup, click Rescue files and follow the instructions on the screen. • To restore your hard disk drive from a OneKey Recovery Pro backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen. For more information about the features of the OneKey Recovery Pro workspace, click Help. Notes: 1.
3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium starts, the OneKey Recovery Pro workspace opens. The help information for each feature is available from the OneKey Recovery Pro workspace. Follow the instructions to complete the recovery process.
• Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings. See “Creating and using a recovery media” on page 59.
For more details about the recovery solutions provided on computers preinstalled with the Windows 8 operating system, refer to the help information system of the Windows 8 operating system. Chapter 5.
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Chapter 6. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer.
Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.” DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo.
4. Insert a new battery until it clicks into place 1 , and then slide the battery latch to the locked position 2 . 5. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the SIM card Before you start, print these instructions. If your computer is equipped with a SIM card slot, your computer might require a SIM card to establish wireless WAN connections.
4. Locate the SIM card slot inside the battery compartment. Gently push the card to remove it from the computer. 5. Hold the new card with the metal contact facing upward and going into the slot first. Then, insert the card firmly into the slot until you hear a click. 6. Reinstall the battery. See “Replacing the battery” on page 67. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the keyboard ThinkPad Edge E431 Before you start, print these instructions.
DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Removing the keyboard To remove the keyboard, do the following: 1. Find the keyboard multi-tool in the shipping package of the new keyboard. 2. Turn off the computer and then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool. 3.
7. Loosen the screws that secure the keyboard with the keyboard multi-tool. 8. Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard 2 .
9. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installing the keyboard To install the keyboard, do the following: 1. Attach the connectors and then turn over the keyboard. Chapter 6.
2. Insert the keyboard into the space under the frame of the keyboard bezel as shown. 3. Reveal the screw heads by sliding the keyboard frame forward with the keyboard multi-tool. Ensure that the screw heads are exposed completely.
4. Tighten the screws with the keyboard multi-tool to secure the keyboard in place. 5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the keyboard multi-tool. Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown. Chapter 6.
6. Adjust the keyboard frame in place with the keyboard multi-tool and ensure that all the latches are secured under the keyboard bezel. 7. Turn the computer over and lock the keyboard frame. 8. Reinstall the battery. See “Replacing the battery” on page 67. 9. Turn the computer over again. Connect the ac power adapter and all cables. ThinkPad Edge E531 Before you start, print these instructions.
DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Removing the keyboard To remove the keyboard, do the following: 1. Find the keyboard multi-tool in the shipping package of the new keyboard. 2. Turn off the computer and then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool. 3.
8. Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard 2 .
9. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installing the keyboard To install the keyboard, do the following: 1. Attach the connectors and then turn over the keyboard. Chapter 6.
2. Insert the keyboard into the space under the frame of the keyboard bezel as shown. 3. Reveal the screw heads by sliding the keyboard frame forward with the keyboard multi-tool. Ensure that the screw heads are exposed completely.
4. Tighten the screws with the keyboard multi-tool to secure the keyboard in place. 5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the keyboard multi-tool. Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown. Chapter 6.
6. Adjust the keyboard frame in place with the keyboard multi-tool and ensure that all the latches are secured under the keyboard bezel. 7. Turn the computer over and lock the keyboard frame. 8. Reinstall the battery. See “Replacing the battery” on page 67. 9. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the hard disk drive or solid-state drive Before you start, print these instructions. Attention: The hard disk drive or solid-state drive is very sensitive.
• Before removing the hard disk drive or solid-state drive, make a backup copy of all the information on it, and then turn the computer off. • Never remove the drive while the computer is operating, in sleep mode, or in hibernation mode. To replace the hard disk drive or solid-state drive, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool. 2.
6. Remove the hard disk drive or solid-state drive by lifting the tab. 7. Place the new hard disk drive or solid-state drive into the drive bay. 8. Slide the hard disk drive or solid-state drive firmly into the connector 1 , and then reinstall the screws 2 .
9. Reinstall the computer cover 1 . Then tighten the screws 2 . 10. Reinstall the battery. See “Replacing the battery” on page 67. 11. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the optical drive ThinkPad Edge E431 Before you start, print these instructions. An optical drive is preinstalled in the optical drive bay. If it needs to be repaired, remove it by doing the following: 1.
5. Remove the screw. 6. Pull out the optical drive. To install a repaired optical drive or a new one, do the following: 1. Insert the optical drive into the optical drive bay, and then press it firmly into the connector.
2. Reinstall the screw. 3. Reinstall the computer cover 1 . Then tighten the screws 2 . 4. Reinstall the battery. See “Replacing the battery” on page 67. 5. Turn the computer over again. Connect the ac power adapter and all cables. ThinkPad Edge E531 Before you start, print these instructions. An optical drive is preinstalled in the optical drive bay. If it needs to be repaired, remove it by doing the following: 1.
4. Loosen the screw that secures the optical drive and remove it. 5. Pull out the optical drive. To install a repaired optical drive or a new one, do the following: 1. Insert the optical drive into the optical drive bay, and then press it firmly into the connector.
2. Reinstall the screw and tighten it. 3. Reinstall the battery. See “Replacing the battery” on page 67. 4. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a wireless LAN card Before you start, print these instructions. DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous.
4. Loosen the screws 1 , and then remove the cover 2 . 5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. 6. Remove the screw 1 . The card pops up. Remove the card 2 .
7. Align the contact edge of the new card with the corresponding socket 1 . Pivot the card until you can snap it into place. Secure the card with the screw 2 . 8. Connect the antenna cables to the new card as shown in the drawing. 9. Reinstall the computer cover 1 . Then tighten the screws 2 . 10. Reinstall the battery. See “Replacing the battery” on page 67. 11. Turn the computer over again. Connect the ac power adapter and all cables. Chapter 6.
Replacing a wireless WAN card Before you start, print these instructions. Prerequisites for replacing or installing the wireless WAN card DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot.
5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. 6. Remove the screw 1 . The card pops up. Remove the card 2 . 7. Align the contact edge of the new card with the corresponding socket 1 . Pivot the card until you can snap it into place. Secure the card with the screw 2 . Chapter 6.
8. Connect the antenna cables to the new card as shown in the drawing. 9. Reinstall the computer cover 1 . Then tighten the screw 2 . 10. Reinstall the battery. See “Replacing the battery” on page 67. 11. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster.
Replacing a memory module To replace a memory module, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool. 2. Close the computer display, and turn it over. 3. Remove the battery. See “Replacing the battery” on page 67. 4. Loosen the screws 1 , and then remove the cover 2 . 5.
7. With the notched end of the memory module toward the contact edge side of the socket, insert the memory module into the socket at an angle of about 20 degrees 1 ; then press it in firmly 2 . Note: If you install a memory module in only one of the two memory slots, install it in the bottom slot. 8. Pivot the memory module downward until it snaps into place. 9. Make sure that the memory module is firmly installed in the slot and cannot be moved easily. 10. Reinstall the computer cover 1 .
Prerequisites for the procedure DANGER If the backup battery is incorrectly replaced, there is danger of an explosion. The backup battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it. • Do not drop, crush, puncture, or subject to strong forces.
5. Detach the connector 1 . Then remove the backup battery 2 . To install the backup battery, do the following: 1. Install the backup battery 1 . Then attach the connector 2 . 2. Reinstall the computer cover 1 . Then tighten the screw 2 . 3. Reinstall the battery. See “Replacing the battery” on page 67.
4. Turn the computer over again. Connect the ac power adapter and all cables. Chapter 6.
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Chapter 7. Advanced configuration While it is important to protect files, data, and settings that are on the hard disk drive or solid-state drive, you also might need to install a new operating system, install new device drivers, update your system UEFI BIOS, or recover preinstalled software. This information will help you handle your computer with proper care and keep it in top working shape.
– After installing the new operation system, you should not change the initial UEFI/Legacy Boot setting in ThinkPad Setup. The UEFI/Legacy Boot setting must be the same as it was when the Windows operating system image was installed. Otherwise, the new operating system will not boot properly.
Installing the Windows 7 fix module The Windows 7 fix modules are in the following directory: C:\SWTOOLS\OSFIXES The name of each subfolder is the number of a fix module. For information about each fix module, go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the fix module you need in the search field, and click Search. To install a fix module, run the EXE file in a subfolder and follow the instructions on the screen.
Installing the driver for USB 3.0 on the Windows 7 operating system If your computer supports USB 3.0, and you have reinstalled the operating system, you need to download and install the USB 3.0 driver to use the USB 3.0 by doing the following: 1. Go to http://www.lenovo.com/support. Find your model and display the driver links. 2. Select the USB 3.0 driver for the 32-bit or 64-bit operating system and extract it to your local hard disk drive. 3. Double-click the Setup.exe file in the C:\DRIVERS\WIN\USB3.
ThinkPad Setup Your computer comes with the ThinkPad Setup program to enable you to select various setup parameters. To start ThinkPad Setup, do the following: 1. Turn on the computer. When the logo screen is displayed, press the F1 key. the ThinkPad Setup program main menu opens. If you have set a supervisor password, the ThinkPad Setup program main menu will be displayed after you enter the password. You can start ThinkPad Setup by pressing Enter instead of entering the supervisor password.
• UEFI Secure Boot Config menu If you need to change the configuration of your computer, select Config from the ThinkPad Setup program main menu. The following table shows the contents of the Config menu. Notes: • Some items are displayed on the menu only if the computer supports the corresponding features. • Default values are in boldface. Table 4.
Table 4. Config menu items (continued) Menu item Submenu item Selection Comments UEFI PXE Boot Priority • IPv6 First Select network stack priority for UEFI PXE boot. (for Both with UEFI first boot mode, and IPv6 and IPv4 stacks are both enabled.) USB USB UEFI BIOS Support • IPv4 First • Disabled Enables or disables boot support for USB storage devices. • Enabled Always On USB • Disabled If you select Disabled, the external USB devices cannot be charged through USB connectors.
Table 4. Config menu items (continued) Menu item Power Submenu item Selection Comments OS Detection for Switchable Graphics • Disabled If you select Enabled, the system UEFI automatically switches the graphics device setting to Switchable Graphics mode if the operating system supports this feature, and to Integrated Graphics mode if the operating system does not support this feature.
Table 4. Config menu items (continued) Menu item Submenu item Selection Comments Beep and Alarm Password Beep • Disabled Enable this option to have a beep sound when the system is waiting for a power-on, hard disk, or supervisor password. Different beeps will sound when the entered password matches or does not match the configured password. • Enabled Keyboard Beep • Disabled Enable this option to have a beep sound when unmanageable key combination are pressed.
Security menu If you need to set the security features of your computer, select Security from the ThinkPad Setup program main menu. The following table shows the contents of the Security menu. Notes: • Some items are displayed on the menu only if the computer supports the corresponding features. • Default values are in boldface. Table 5. Security menu items Menu item Submenu item Selection Comments Password Supervisor Password • Disabled Refer to “Supervisor password” on page 52.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Password at restart • Disabled If you select and enable Password at restart, a password prompt is displayed when you restart the computer. If you select Disabled, no password prompt is displayed; the computer goes ahead and loads the operating system. To prevent unauthorized access, set the user authentication on the operating system.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments UEFI BIOS Update Option Flash BIOS Updating by End-Users • Disabled If you select Enabled, all users can update the UEFI BIOS. If you select Disabled, only the person who knows the supervisor password can update the UEFI BIOS.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Bluetooth • Disabled If you select Enabled, you can use the Bluetooth devices. • Enabled USB Port • Disabled If you select Enabled, you can use the USB connectors. • Enabled Optical Drive • Disabled If you select Enabled, you can use the optical device. • Enabled Memory Card Slot • Disabled If you select Enabled, you can use the memory card slots.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Secure Boot Secure Boot • Disabled Enable or disable UEFI Secure Boot feature. Windows 8 operating system requires this feature to be enabled. • Enabled Platform Mode User Mode Secure Boot Mode Standard Mode Reset to Setup Mode • Yes • No Restore Factory keys • Yes • No This option is used to clear the current platform key and put the system into setup mode.
To change the startup sequence temporarily so that the system starts up from a different drive, do the following: 1. Turn off the computer. 2. Turn on the computer; then, while the message “To interrupt normal startup, press Enter” is displayed in the lower left corner of the screen, press F12. 3. Select the device you want to start first from the Boot menu. Note: The Boot menu will be displayed when the operating system is not found or when the computer cannot boot from any devices.
Table 6. Startup menu items Menu item Selection Comments Boot Refer to “Changing the startup sequence” on page 114. Network Boot Refer to “Boot submenu” on page 115. UEFI/Legacy Boot • Both Select system boot capability. • UEFI Only • Both: The system will boot following the UEFI/Legacy Boot Priority setting. • Legacy Only UEFI/Legacy Boot Priority • UEFI First • Legacy First CSM Support (for UEFI Only) • No • Yes • UEFI Only: The system will boot from the UEFI enabled operating system.
Table 6. Startup menu items (continued) Menu item Selection Comments • Diagnostics: Can perform necessary testing for critical devices. Note: You can also enter Diagnostic mode by pressing Esc during POST. Option Key Display • Disabled • Enabled Boot Device List F12 Option • Disabled • Enabled Boot Order Lock • Disabled • Enabled If you select Disabled, then the message “To interrupt normal startup, press Enter” is not displayed during the POST.
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Chapter 8. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. The chapter provides information that can help you keep your computer running smoothly. • “General tips for preventing problems” on page 119 • “Making sure device drivers are current” on page 120 • “Taking care of your computer” on page 121 General tips for preventing problems 1. If your computer is equipped with both a hard disk drive and an M.
not start up, download the files to create a bootable self-test media from the following Web site: http://www.lenovo.com/hddtest. Run the test and record any messages or error codes. If the test returns any failing error codes or messages, call the Customer Support Center with the codes or messages and the computer in front of you. A technician will assist you further. 15. If required, you can find your country's Customer Support Center at: http://www.lenovo.com/support/phone.
Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Be careful about where and how you work • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
• Store your external and removable hard disk drive or optical drives in the appropriate containers or packaging when they are not being used. • Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device.
5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft, lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth.
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Chapter 9. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. This chapter contains the following topics: • “Diagnosing problems” on page 125 • “Troubleshooting” on page 125 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
2. While the computer is turned off, remove all power sources from the computer (battery and the ac power adapter). Hold down the power button for 10 seconds. Plug in the ac power adapter while keeping the battery out of the computer. If the computer does not turn back on, continue with step 3. Note: Once the computer starts up and enters the Windows environment, use the proper shutdown procedure to turn the computer off. Once the computer is off, reattach the battery and restart the computer.
Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced. • Message: 0187: EAIA data access error. Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area. Solution: The EEPROM checksum is not correct (block # 0 and 1).
Solution: The hard disk drive is not working. Have the hard disk drive serviced. • Message: 2101: Detection error on HDD1 (Ultrabay HDD)). Solution: The hard disk drive is not working. Have the hard disk drive serviced. • Message: 2102: Detection error on HDD2 (Mini SATA). Solution: The Mini SATA device is not working. Have the Mini SATA device serviced. • Message: 2110: Read error on HDD0 (Main HDD). Solution: The hard disk drive is not working. Have the hard disk drive serviced.
• Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more. Turn it on and listen again. Solution: Make sure that: – The battery is installed correctly. – The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet. – The computer is turned on.
Table 7. Beep errors (continued) One long and two short beeps The video function has a problem. Have the computer serviced. Five beeps The system board has a problem. Have the computer serviced. Memory module problems Print these instructions now and keep it with your computer for reference later. If your memory module is not operating properly, check the following items: 1. Verify that the memory module is installed and seated correctly in your computer.
• Problem: The adapter stops working for no apparent reason. Solution: The network driver files might be corrupt or missing. Update the driver by referring to the above solution for the procedure to make sure that the correct device driver is installed. • Problem: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur. Solution: – Use Category 5 wiring and make sure that the network cable is securely connected.
Solution: The WAN card is not supported on this computer. Remove it. Note: Depending on your computer, some models do not have a wireless WAN card. Bluetooth problems • Problem: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the Bluetooth headset/headphone is connected using a Headset profile or AV profile. Solution: Do the following: 1. Exit the program that uses the sound device (for example, Windows Media Player). 2.
If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard. Make sure that you have seated the connectors correctly. If the problem persists, make sure that the correct device driver is installed. 1. Go to Control Panel. Change the view of Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. 3. Select the Hardware tab.
8. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and make sure that the device is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen. 9. Click the Color Management tab. Check whether the color quality is correctly set, and ensure that the other information also is correct.
6. Click OK. If the information is incorrect, reinstall the device driver. – Check the monitor type and, if necessary, update the driver by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and click Screen resolution. Note: If your computer cannot detect the external monitor, click the Detect button. 4.
• Problem: Wrong characters are displayed on the screen. Solution: Did you follow the correct procedure when installing the operating system or program? If you did, have the external monitor serviced. • Problem: The Extend desktop function does not work. Solution: Enable the Extend desktop function by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3.
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Double-click Sound, video and game controllers. 5. Make sure that the following device is enabled and configured correctly: – Conexant CX20671 SmartAudio HD • Problem: Recordings made using the microphone input are not loud enough. Solution: Make sure that the Microphone Boost function is turned on and set by doing the following: 1. Go to Control Panel. 2.
3. Look at the tabs of playback devices. If you have attached a headphone, the headphone will be automatically set as the default device, and the headphone tab icon will be checked. 4. To set a different device as the default, click the speaker tab. Click the Set Default Device drop down list box. Select Set Default Device. That speaker tab icon will now have a check mark. 5. Play any sound by use of a music program such as Windows Media Player. Make sure that sound comes from the speakers.
An ac power adapter problem Problem: The ac power adapter is connected to the computer and the working electrical outlet, but the power adapter (power plug) icon is not displayed on the taskbar. Also the ac power indicator does not light up. Solution: Do the following: 1. Make sure that the connection of the ac power adapter is correct. For instructions on connecting the ac power adapter, see Safety, Warranty, and Setup Guide that comes with your computer. 2.
Solution: Turn off the computer by pressing and holding the power button for 4 seconds or more. If the system is still not reset, remove the ac power adapter and the battery. Boot problems Print these instructions now and keep them with your computer for reference later. If you receive an error message before the operating system loads, follow the appropriate corrective actions for POST error messages.
If the system still does not return from sleep mode, your system might stop responding and you might not be able to turn off the computer. In this case, you need to reset the computer. If you have not saved your data, it might be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac power adapter and the battery. • Problem: Your computer does not enter sleep or hibernation mode.
Make sure that the drive tray is firmly closed. Make sure that the device drivers are correctly installed. • Problem: You hear a noise from the drive when the CD, DVD, or CD-RW disc is spinning. Solution: If the disc is not correctly loaded on the center pivot of the drive, it might rub against the drive cover and make a noise. Make sure that the disc is loaded correctly in the drive. • Problem: The tray does not open even if you press the eject button.
• The program works when it is run on some other computer. If an error message is displayed while you are using the program, refer to the manuals supplied with the program. If the program still does not run correctly, contact your place of purchase or a service representative for help. A USB problem Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window.
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Chapter 10. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 145 • “Getting help and service” on page 146 • “Purchasing additional services” on page 148 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.
Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.
Purchasing additional services During and after the warranty period, you can purchase additional services, such as support for Lenovo and non-Lenovo hardware, operating systems, and programs; network setup and configuration services; upgraded or extended hardware repair services; and custom installations services. Service availability and service name might vary by country. For more information about these services, go to: http://www.lenovo.com/accessories/services/index.
Appendix A. Regulatory information Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
• Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers.
3 4 Wireless WAN antenna (main) Wireless LAN antenna (main) Type 2: Antenna location 1 2 Wireless LAN antenna (auxiliary) Wireless LAN antenna (main) Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.
• • • • Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.
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Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at http://www.lenovo.com/social_responsibility/us/en/.
Disposing of a Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.
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Appendix C. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
5. Click the Power Management tab. 6. Clear the Allow this device to wake the computer check box. 7. Click OK.
Appendix D. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System OneKey ThinkPad ThinkVantage TrackPoint UltraConnect Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and BitLocker are trademarks of the Microsoft group of companies.
Appendix E. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
