ThinkCentre E73 User Guide Machine Types: 10AS, 10AV, 10DR, and 10DS
Note: Before using this information and the product it supports, be sure to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 115. Third Edition (June 2014) © Copyright Lenovo 2013, 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Important safety information . . . . . . v Service and upgrades . . . . . . Static electricity prevention . . . . Power cords and power adapters . Extension cords and related devices Plugs and outlets. . . . . . . . External devices . . . . . . . . Heat and product ventilation . . . Operating environment . . . . . Laser compliance statement . . . Power supply statement . . . . . Cleaning and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Completing the parts replacement . . . . . 66 Chapter 6. Recovery information . . . 69 Recovery information for the Windows 7 operating system . . . . . . . . . . . . . . . . . . Creating and using recovery media . . . . . Performing backup and recovery operations . Using the Rescue and Recovery workspace . Creating and using a rescue medium . . . . Reinstalling preinstalled applications and device drivers . . . . . . . . . . . . . Reinstalling software programs . . . . . . Reinstalling device drivers .
Appendix B. Regulatory information . . . . . . . . . . . . . Export classification notice . . . . . . . Television output notice . . . . . . . . Electronic emissions notices . . . . . . Federal Communications Commission Declaration of Conformity . . . . . Eurasian compliance mark . . . . . . . Brazil regulatory notice . . . . . . . . Mexico regulatory notice . . . . . . . . Additional regulatory information . . . . 117 . . . . . . . . . 117 117 117 . . . . . 117 119 119 119 120 . . . . . . . . . .
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Power supply statement Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Cleaning and maintenance Keep your computer and workspace clean.
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
• Internal speaker (installed in some models) Connectivity • PCI Express Fax modem (some models) System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
Input/Output (I/O) features • One DisplayPort connector • One Ethernet connector • One 9-pin serial port (optional) • One VGA monitor connector • Six Universal Serial Bus (USB) connectors – Two USB 2.0 connectors on the front panel – Two USB 2.0 connectors on the rear panel – Two USB 3.
Your computer is preinstalled with software programs to help you work more easily and securely. For more information, see “Lenovo programs” on page 5. Preinstalled operating system Your computer is preinstalled with one of the following operating systems: • Microsoft Windows 7 operating system • Microsoft Windows 8 operating system • Microsoft Windows 8.1 operating system Operating system(s), certified or tested for compatibility1 (varies by model type) • Linux® 1.
Specifications This section lists the physical specifications for your computer. Dimensions Width: 160 mm (6.3 inches) Height: 396.5 mm (15.6 inches) Depth: 399.6 mm (15.7 inches) Weight Maximum configuration as shipped: 7.5 kg (16.5 lb) (without package) Maximum configuration as shipped: 10.5 kg (23.
program name. You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table. Note: If you do not find the program you need, open the Lenovo ThinkVantage® Tools program to find the dimmed icon for the program. Then double-click the icon to install the program. To access Lenovo programs through Windows Search, do the following: 1. Click the Start button and then type the program name or the icon name into the search box. 2.
• On the Windows 8.1 operating system, press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. Find the desired program in the apps list or search for it in the search box in the top-right corner of the screen.
Through the Lenovo Companion program, you can get the information about the accessories for your computer, view blogs and articles about your computer, and check for other recommended programs. • Lenovo Reach (Windows 7, Windows 8, and Windows 8.1) Use the Lenovo Reach program to enhance your cloud experience. Lenovo Reach keeps you connected at all times and enables you to access all your favorite items from personal computers, smartphones, or tablets.
The Rescue and Recovery program is a one-button recovery and restore solution that includes a set of self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system. • System Update (Windows 7, Windows 8, and Windows 8.
Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 10 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations 1 Hard disk drive activity indicator 2 Power indicator 3 Power button 4 Optical drive eject/close button 5 USB 2.0 connector (USB connector 1) 6 Headphone connector 7 Microphone connector 8 USB 2.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 11 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. 5 6 5 3 6 4 3 4 Figure 2. Rear connector locations 1 Power cord connector 2 DisplayPort connector 3 VGA monitor connector 4 USB 3.0 connectors 5 USB 2.
Connector Description Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software. USB 2.0 connector Used to attach a device that requires a USB 2.0 connection, such as a keyboard, a mouse, a scanner, a printer, or a personal digital assistant (PDA). USB 3.0 connector Used to attach a device that requires a USB 2.0 or 3.0 connection, such as a keyboard, a mouse, a scanner, a printer, or a personal digital assistant (PDA).
Locating parts on the system board Figure 4 “System board part locations” on page 13 shows the locations of the parts on the system board. Figure 4. System board part locations 1 4-pin power connector 2 Microprocessor 3 Microprocessor fan connector 4 Memory slot 1 (DIMM1) 5 Memory slot 2 (DIMM2) 6 Thermal sensor connector 7 Power fan connector 8 Hard disk drive/ Optical drive power connectors 9 14-pin power connector 10 BIOS ROM 11 SATA 3.0 connectors 12 Power supply fan connector 13 SATA 2.
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on.
3 4 5 6 The following is a sample of the machine type and model label. Machine Type: XXXX Model Number: XXX Figure 6. Machine type and model label Chapter 1.
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Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Navigating among screens on the Windows 8 and Windows 8.1 operating systems This section provides instructions on how to navigate among the desktop, the Start screen, and applications that were opened from the Start screen on the Windows 8 and Windows 8.1 operating systems. For detailed instructions, see “Navigating on Windows 8” on page 18 or “Navigating on Windows 8.1” on page 19.
1. Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. 2. Tap the desired workspace. • Method 2 1. Swipe in from the left edge of the screen to navigate to the next available workspace. 2. Repeat step 1 until you navigate to the desired workspace.
– Using a pointing device: 1. Do one of the following: • Move the pointer to the extreme top-left corner of the screen and then move the pointer downward along the left edge of the screen. • Move the pointer to the extreme bottom-left corner of the screen and then move the pointer upward along the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen.
– For Windows 8.1: 1. Click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. 2. Scroll to the right side, and click Control Panel in the Windows System section. Using Windows shortcut keys Both the standard keyboard and the fingerprint reader keyboard provide three keys you can use with your Microsoft Windows operating system. • The two Windows logo keys are located beside the Alt key on either side of the spacebar. They feature the Windows logo.
About your computer audio If a factory-installed, high-performance audio adapter is installed in your computer, the system-board audio connectors on the rear of the computer are typically disabled; use the connectors provided on the audio adapter. Each audio solution provides at least three audio connectors: audio line-in connector, audio line-out connector, and Microphone connector.
2. In the Sound section, click Adjust system volume. 3. Move the sliders up or down to raise or lower the volume of your computer. Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed. DVD drives use industry-standard, 12 cm (4.75-inch) CD media or DVD media. If your computer comes with a DVD drive, the drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs.
To remove a CD or DVD from the DVD drive, do the following: 1. With the computer on, press the Eject/Load button. When the tray slides out automatically, carefully remove the disc. 2. Close the tray by pressing the Eject/Load button or by gently pushing the tray forward. Note: If the tray does not slide out of the drive when you press the Eject/Load button, insert a straightened paper clip into the emergency-eject hole on the front of the DVD drive.
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Reflected light from shiny surfaces can cause annoying reflections on your monitor screen. Place the monitor at right angles to windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or blinds to block the sunlight.
computer. As a result, system alerts are noticeable even when they are not heard. For example, when you select one object with your keyboard, the object is highlighted. When you move the pointer to one object with your mouse, the introductory text of the object is displayed. To use on-screen notification, open Control Panel, click Ease of Access ➙ Ease of Access Center, and then click Use text or visual alternatives for sounds.
For more information about how to use and configure Speech Recognition, see the Windows Help and Support information system. Customizable text size Depending on your preference, you can change only the text size instead of changing the size of everything on the desktop. To change the text size, open Control Panel and click Appearances and Personalization ➙ Display. Then, go to Change only the text size and set a text size that meets your needs.
• “Zoom” on page 28 Ease of Access keyboard shortcuts The following table contains keyboard shortcuts that can help make your computer easier to use.
TTY/TDD conversion modem Your computer supports the use of the text telephone (TTY) or the telecommunications device for the deaf (TDD) conversion modem. The modem needs to be connected between your computer and a TTY/TDD telephone. Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. 5 3 Figure 7.
Attaching a Kensington-style cable lock You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the security-lock slot at the rear of your computer and is operated with a key or combination depending on the type selected. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
• Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 78. You do not have to set any passwords to use your computer. However, using passwords improves computing security.
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
This section provides instructions on how to remove the computer cover. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. To remove the computer cover, do the following: 1. Remove any media from the drives and turn off all attached devices and the computer. 2. Disconnect all power cords from electrical outlets. 3. Disconnect the power cords, Input/Output cables, and any other cables that are connected to the computer.
To remove and reinstall the front bezel, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 35. 3. Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward. Figure 10. Removing the front bezel Chapter 5.
4. To reinstall the front bezel, align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis, then pivot the front bezel inwards until it snaps into position on the left side. Figure 11. Reinstalling the front bezel What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 66.
3. At the rear of the computer, remove the screw that secures the PCI Express card latch. 5 3 6 4 Figure 12. Removing the screw that secures the PCI Express card latch 4. Depending on whether you are installing or replacing a PCI Express card, do one of the following: • If you are installing a PCI Express card, remove the appropriate metal slot cover. Chapter 5.
• If you are replacing an old PCI Express card, grasp the old card that is currently installed and gently pull it out of the slot. 5 3 6 4 Figure 13. Removing a PCI Express card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. b. If the card is held in place by a retaining latch, press the card retaining latch 1 as shown to disengage the latch.
7. Pivot the card latch to the closed position to secure the PCI Express card. 5 3 6 4 Figure 14. Installing a PCI Express card 8. Reinstall the screw to secure the PCI Express card latch in place. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 66.
• If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 15. Removing a memory module • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 16.
7. Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 17. Installing a memory module 8. Reinstall the PCI Express x16 graphics card if you have removed it. What to do next: • To work with another piece of hardware, go to the appropriate section.
4. Remove the old battery. Figure 18. Removing the old battery 5. Install a new battery. Figure 19. Installing a new battery 6. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 66. Note: When the computer is turned on for the first time after replacing the battery, an error message might be displayed. This is normal after replacing the battery. 7. Turn on the computer and all attached devices. 8.
5 3 6 4 Figure 20. Removing the primary hard disk drive 6. Slide the new hard disk drive into the hard disk drive bay and align the screw holes in the new hard disk drive with the corresponding holes in the drive bay. Then, install the four screws to secure the new hard disk drive in place. 5 3 6 4 Figure 21. Installing the hard disk drive Chapter 5.
7. Connect one end of the signal cable to the rear of the new hard disk drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 13. Then, locate an available five-wire power connector and connect it to the rear of the new hard disk drive. Figure 22. Connecting a SATA hard disk drive What to do next: • To work with another piece of hardware, go to the appropriate section.
Figure 23. Removing the optical drive 5. Slide the new optical drive into the drive bay from the front and align the screw holes in the new optical drive with the corresponding holes in the drive bay. Then, install the three screws to secure the new optical drive in place. Figure 24. Installing the optical drive Chapter 5.
6. Connect one end of the signal cable to the rear of the new optical drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 13. Then, locate an available five-wire power connector and connect it to the rear of the new optical drive. Figure 25. Connecting the optical drive What to do next: • To work with another piece of hardware, go to the appropriate section.
Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To replace the power supply assembly, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 35. 3.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 66. Replacing the heat sink and fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the heat sink and fan assembly.
6. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw 1 , then fully remove screw 2 , and then fully remove screw 1 . b. Partially remove screw 3 , then fully remove screw 4 , and then fully remove screw 3 . Note: Carefully remove the four screws from the system board to avoid any possible damage to the system board. The four screws cannot be removed from the heat sink and fan assembly. Figure 27.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 66. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the microprocessor. CAUTION: The heat sink and microprocessor might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
Figure 29. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor. This is important when installing the new microprocessor on the system board. c. Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom. d.
10. Lower the new microprocessor straight down into the microprocessor socket on the system board. Figure 30. Installing the microprocessor 11. Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket. 12. Reinstall the heat sink and fan assembly. See “Replacing the heat sink and fan assembly” on page 50. 13. Reconnect all cables that were disconnected from the system board.
6. Remove the screw that secures the front audio and USB assembly bracket to the chassis to remove the bracket from the chassis. Figure 31. Removing the front audio and USB assembly 7. Install the new front audio and USB assembly into the chassis and align the screw hole in the bracket with the corresponding hole in the chassis. 8. Install the screw to secure the new front audio and USB assembly to the chassis. 9.
5. The rear fan assembly is attached to the chassis by four rubber mounts. Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis. Note: The new rear fan assembly will have four new rubber mounts attached. Figure 32. Removing the rear fan assembly 6. Install the new rear fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes.
7. Pull on the tips of the rubber mounts until the rear fan assembly is secured in place. Figure 33. Installing the rear fan assembly 8. Connect the rear fan assembly cable to the system fan connector on the system board. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 66.
3. At the rear of the computer, remove the screw that secures the PCI Express card latch. 4. Grasp the WiFi adapter card that is currently installed and gently pull it out of the slot. 5 3 6 4 Figure 34. Removing the WiFi adapter card Note: The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. Removing the WiFi card module To remove the WiFi card module, do the following: 1.
2. Remove the two screws that secure the WiFi card module to the WiFi adapter card. Figure 36. Removing the screws that secure the WiFi card module 3. Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card. Figure 37. Removing the WiFi card module Installing the WiFi units To install the WiFi units, do the following: Chapter 5.
1. Insert the WiFi card module into the mini PCI Express slot, and then install the two screws to secure the WiFi card module to the WiFi adapter card. Figure 38.
2. Connect the front antenna cable and rear antenna cable to the WiFi card module. Figure 39. Installing the WiFi antenna cables 3. Install the WiFi adapter card into the PCI Express x1 slot on the system board. See “Locating parts on the system board” on page 13. 4. Pivot the card latch to the closed position to secure the WiFi adapter card. 5 3 6 4 Figure 40. Installing the WiFi adapter card What to do next: • To work with another piece of hardware, go to the appropriate section.
Installing or removing the rear WiFi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the rear WiFi antenna. Installing the rear WiFi antenna To install the rear WiFi antenna, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2.
3. Hold the thicker end of the rear WiFi antenna and unscrew the WiFi antenna from the rear of the computer. 5 3 6 4 Figure 42. Removing the rear WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 66.
Figure 43. Peeling off the paper that protects the stickers 5. Stick the front antenna to the front panel as shown. Then insert the front antenna cable through the hole in the front panel. Figure 44. Installing the front WiFi antenna 6. Connect the front antenna cable to the WiFi card module. What to do next: • To work with another piece of hardware, go to the appropriate section.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 66. Removing the front WiFi antenna To remove the front WiFi antenna, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 35. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 36. 4. Disconnect the front antenna cable from the WiFi card module. 5.
2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 10 or “Locating connectors on the rear of your computer” on page 11. Figure 46. Connecting the USB keyboard or mouse What to do next: • To work with another piece of hardware, go to the appropriate section.
4. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis. Then, push the cover to the front of the computer until it snaps into position. 5 3 6 4 Figure 47. Reinstalling the computer cover 5. If there is a padlock available, lock the computer cover. See “Locking the computer cover” on page 32. 6. If there is a Kensington-style cable lock available, lock the computer.
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Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. • “Recovery information for the Windows 7 operating system” on page 69 • “Recovery information for the Windows 8 or Windows 8.
Creating recovery media This section provides instructions on how to create recovery media on different operating systems. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. On the Windows Vista operating system, you can create recovery media using only discs, so this operation is also called “creating Product Recovery discs.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.
2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 74. 4.
2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key. 3. In the Please select boot device window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process.
Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to remove and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program. To remove a program in your system, see Microsoft Windows help system for detailed information. To reinstall the program, do one of the following: Note: The method of reinstalling a program varies from program to program.
Recovery information for the Windows 8 or Windows 8.1 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 or Windows 8.1 operating system. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings.
1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ General. 2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3. Restart your computer following the instructions on the screen. • For Windows 8.1: 1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2.
Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure that your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 78.
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.
• Pressing the power button • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 77. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4.
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Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Click Download Drivers & Software. 3. Click Use Quick Path. 4.
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
Using System Update The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates.
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power buttons before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. Keyboard To clean your computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2.
Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computer supply stores carry pre-moistened towelettes for LCD maintenance. Cleaning a glass-screen surface To clean a glass-screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles.
5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer. 6. Note where any remaining cables are attached to the computer; then, remove them. 7. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage. Chapter 9.
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Chapter 10. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 111 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 80.
If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information: 1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure that you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 111. DVD movie will not play Symptom: DVD movie will not play.
• Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is set to less than 1152 x 864. • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions).
4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. – On the Windows 8 or Windows 8.1 operating system, do the following: 1. Open Control Panel. Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see “Accessing Lenovo programs on the Windows 8 or Windows 8.1 operating system” on page 6. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard.
The wireless keyboard does not work Symptom: The wireless keyboard does not work. Action: If the Transceiver Communications LED is on and the wireless Keyboard does not work, restart your computer. If restarting your computer does not solve the problem, verify that the following conditions are met: • The batteries are properly installed. • The batteries still retain their current. • The wireless Keyboard is located less than 10 meters away from the transceiver. • The transceiver is fully installed.
Actions: • Make sure that the monitor signal cable is securely connected to the monitor and the monitor connector on the computer. A loose cable can cause intermittent problems. • Verify that the necessary device drivers for the application programs are installed. Refer to the documentation for the affected application program to see if device drivers are required. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions).
3. Turn on the monitor. If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting information, help, and service” on page 111 for details. Networking problems The following are the most common networking problems.
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see “Accessing Lenovo programs on the Windows 8 or Windows 8.1 operating system” on page 6. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. If an exclamation mark is displayed next to an adapter name under Network adapters, you might not be using the correct driver or the driver is not enabled.
A wireless LAN problem Symptom: You cannot connect using the built-in wireless networking card. Actions: • Make sure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file. • Make sure that your computer is within range of a wireless access point. • Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the Windows notification area.
• You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly. • You have not loosened other installed options or cables. • If the option is an adapter, you have provided enough hardware resources for the adapter to function correctly.
To check the amount of free space on the Windows 8.1 operating system, do the following: 1. Open File Explorer. 2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed. To free up disk space, do any of the following: • Method 1 1. On the Windows 7 operating system, click Start ➙ Computer. On the Windows 8 operating system, open File Explorer and click Computer. On the Windows 8.1 operating system, open File Explorer. 2.
4. Click the Tools tab. 5. Click Defragment Now, then click Continue. 6. Click Defragment Now again to start a disk-defragmentation process. On the Windows 8 or Windows 8.1 operating system, do the following: 1. Close any programs that are currently running and close any open windows. 2. On Windows 8, open File Explorer and click Computer. On Windows 8.1, open File Explorer. 3. Right-click your C drive entry and then click Properties. 4. Click the Tools tab and then click Optimize. 5.
• Make sure that the serial cable is securely connected to the serial port on the computer and to the serial device. If the serial device has its own power cord, make sure that it is attached to a properly grounded electrical outlet. • If the serial device has its own On/Off switch, make sure that it is in the On position. • If the serial device has an Online switch, make sure that it is in the Online position. • If the serial device is a printer, make sure that paper is loaded correctly.
• Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web. • If the software program used to work correctly, but does not work correctly now, do the following: – On the Windows 7 operating system, click Start ➙ Control Panel ➙ System and Security ➙ System ➙ System Protection ➙ System Restore. Then, follow the instructions on the screen. – On the Windows 8 or Windows 8.
2. You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 109 for detailed information. 3. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.
1. Download a self-starting bootable CD/DVD image (known as an ISO image) of the diagnostic program from: http://www.lenovo.com/support 2. Use any CD/DVD burning software to create a diagnostic disc with the ISO image. Running the diagnostic program from a diagnostic disc This section provides instructions on how to run the diagnostic program from a diagnostic disc that you created. To run the diagnostic program from a diagnostic disc that you created, do the following: 1.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support This Web site is updated with the latest support information such as the following: • Drivers and software • Diagnostic solutions • Product and service warranty • Product and parts details • User guides and manuals • Knowledge base and frequently asked questions Help and service This section contains information about obtaining help and service.
• Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs Refer to the Safety, Warranty, and Setup Guide that comes with your computer for information about your warranty type and duration. You must retain your proof of purchase to obtain warranty service. For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.
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Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery The Lenovo logo The ThinkCentre logo ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Linux is a registered trademark of Linus Torvalds. DisplayPort is a Trademark of the Video Electronics Standards Association. Other company, product, or service names may be trademarks or service marks of others.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Television output notice The following notice applies to models that have the factory-installed television-output feature.
Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Additional regulatory information For additional regulatory information, refer to the Regulatory Notice shipped with your computer. Depending on the configuration of your computer and the country or region where the computer was purchased, you might have received additional printed regulatory notices. All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.
Appendix C. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.
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Appendix D. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Appendix E.
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Appendix F. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation.
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Index A E a rescue medium, creating and using Administrator, password 78 audio line-in connector 11 audio line-out connector 11 audio subsystem 1 72 environment, operating 5 Ethernet 2 Ethernet connector 11 exiting, Setup Utility 81 expansion 3 external options, installing 35 B backup and recovery operations basic troubleshooting 91 battery, replacing 43 boot-block recovery 84 70 C cable lock, security 33 changing password 78 startup device sequence 80 cleaning an optical mouse 87 CMOS, clearing 79 c
K keyboard, replacing 65 L Lenovo Solution Center 109 Lenovo ThinkVantage Toolbox 109 Lenovo ThinkVantage Tools 111 locating components 12 M media, creating and using recovery media memory module installing, replacing 41 system board 41 Microphone connector 12 microprocessor replacing 52 mouse, replacing 65 S N notices 115 O operations, backup and recovery optical drive, replacing 46 optical mouse cleaning 87 70 P parts replacement, completing 66 password Administrator 78 considerations 78 Power-On
locating parts 13 locations 13 memory module 41 T temporary startup device 80 the BIOS, updating (flashing) 83–84 trademarks 116 troubleshooting, basic 91 troubleshooting, diagnostics 91 U updating (flashing) the BIOS 83 system programs 83 updating (flashing) the BIOS 84 USB connector 12 using a rescue medium, creating and diagnostic programs 112 documentation 112 other services 113 passwords 77 Setup Utility 77 72 V VGA monitor connector 12 video subsystem 1 viewing and changing settings 77 W warrant
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