ThinkCentre E93z Hardware Maintenance Manual Machine Types: 10B8, 10B9, 10BA, 10BH, 10BJ, 10BK, 10CX, and 10CY
Note: Before using this information and the product it supports, be sure to read and understand Chapter 2 “Safety information” on page 3 and Appendix A “Notices” on page 133. Third Edition (January 2014) © Copyright Lenovo 2013, 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software are delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Chapter 1. About this manual . . . . . . 1 Important safety information . . . . . . . . . . 1 Chapter 2. Safety information . . . . . . 3 General safety . . . . . . . . . . . . Electrical safety . . . . . . . . . . . Safety inspection guide . . . . . . . . Handling electrostatic discharge-sensitive devices . . . . . . . . . . . . . . Grounding requirements . . . . . . . . Safety notices (multi-lingual translations) . . . . . . . . . . . . . 3 3 5 . . . . . . . . . . . . 5 6 6 Chapter 3.
Removing and reinstalling the VESA mount bracket . . . . . . . . . . . . . . Replacing the rear I/O assembly . . . . . Replacing the power supply assembly . . Replacing the microprocessor fan . . . . Replacing the heat sink assembly . . . . Replacing the microprocessor . . . . . Replacing the card reader . . . . . . . Replacing the GPU fan . . . . . . . . Replacing the battery . . . . . . . . . Replacing the converter board . . . . . Installing or replacing a memory module .
Chapter 1. About this manual This manual provides service and reference information for ThinkCentre® Edge computers listed on the front cover. This manual is intended only for trained service personnel who are familiar with Lenovo® computer products. Before servicing a Lenovo computer product, be sure to read “Important safety information” on page 1.
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Chapter 2. Safety information This chapter contains the safety information that you need to be familiar with before servicing a computer. General safety Follow these rules to ensure general safety: • Observe good housekeeping in the area of the machines during and after maintenance. • When lifting any heavy object: 1. Ensure you can stand safely without slipping. 2. Distribute the weight of the object equally between your feet. 3. Use a slow lifting force.
systems, networks, and modems before you open the computer covers, unless instructed otherwise in the installation and configuration procedures. Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents.
– Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid. Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items.
When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. • Avoid contact with other people while handling the part. • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use the black side of a grounded work mat to provide a static-free work surface.
• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product. • When possible, use one hand only to connect or disconnect signal cables. • Never turn on any equipment when there is evidence of fire, water, or structural damage.
DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following: Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Chapter 2.
≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) 2 1 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa.
Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. • Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas. • Todo equipamento que for conectado a este produto deve ser conectado a tomadas corretamente instaladas. • Quando possível, utilize apenas uma das mãos para conectar ou desconectar cabos de sinal.
• A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto. Não olhe diretamente para o feixe a olho nu ou com instrumentos ópticos e evite exposição direta ao feixe. ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.
Chapter 2.
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2 1 Chapter 2.
DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage. • Branchez tous les cordons d'alimentation sur un socle de prise de courant correctement câblé et mis à la terre.
ATTENTION: Si des produits à laser (tels que des unités de CD-ROM, de DVD-ROM, des unités à fibres optiques, ou des émetteurs) sont installés, prenez connaissance des informations suivantes : • Ne retirez pas le carter. En ouvrant l'unité de CD-ROM ou de DVD-ROM, vous vous exposez au rayonnement dangereux du laser. Aucune pièce de l'unité n'est réparable.
2 1 VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen. • Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
• über 100 C erhitzen. • reparieren oder zerlegen. Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten. ACHTUNG: Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mit Lichtwellenleitertechnik oder Sendern) Folgendes beachten: • Die Abdeckungen nicht entfernen. Durch Entfernen der Abdeckungen des Lasergeräts können gefährliche Laserstrahlungen freigesetzt werden. Das Gerät enthält keine zu wartenden Teile.
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2 1 Chapter 2.
PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra.
ATTENZIONE: Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM, unità a fibre ottiche o trasmittenti), tener presente quanto segue: • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. • L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose.
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2 1 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. • Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra.
• No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración. • Conecte y desconecte los cables, como se describe en la tabla siguiente, cuando instale, mueva o abra las cubiertas de este producto o de los dispositivos conectados.
Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Adopte procedimientos seguros al levantar el equipo.
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Chapter 3. General information This chapter provides general information that applies to all machine types supported by this publication.
Specifications This section lists the physical specifications for your computer. Dimensions (without stand) • Touch models: Width:534 mm (21.02 inches) Height:386 mm (15.20 inches) Depth:49.6 mm (1.95 inches) • Non-touch models: Width:534 mm (21.02 inches) Height:386 mm (15.20 inches) Depth:48.5 mm (1.91 inches) Weight (without stand) • Touch models: Maximum configuration as shipped: 7.4 kg (16.31 lb) • Non-touch models: Maximum configuration as shipped: 6.6 kg (14.
Accessing Lenovo programs on the Windows 7 operating system On the Windows 7 operating system, you can access Lenovo programs from either the Lenovo ThinkVantage® Tools program or from Control Panel. Accessing Lenovo programs from the Lenovo ThinkVantage Tools program To access Lenovo programs from the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. Then double-click a program icon to access the program.
Table 2. Programs in Control Panel (continued) Program Control Panel section Green text in Control Panel Rescue and Recovery System and Security Lenovo - Enhanced Backup and Restore System Update System and Security Lenovo - Update and Drivers View Management Utility System and Security Lenovo View Management Utility Note: Depending on your computer model, some of the programs might not be available.
Chapter 4. General checkout Attention The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive. General error messages appear if a problem or conflict is found by an application program, the operating system, or both.
– Has this configuration ever worked? – If it has been working, what changes were made prior to it failing? – Is this the original reported failure? • Diagnostics version – Type and version level • Hardware configuration – Print (print screen) configuration currently in use – BIOS level • Operating system software – Type and version level Notes: To eliminate confusion, identical systems are considered identical only if they: 1. Are the exact machine type and models 2. Have the same BIOS level 3.
Chapter 5. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If your computer problem is not described here, see “Lenovo Support Web site” on page 32 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 57. Accessing Control Panel on the Windows 8 or Windows 8.
• For Windows 8 or Windows 8.1: Open Control Panel, and then click System and Security ➙ System ➙ System Protection ➙ System Restore. If this does not correct the problem, continue with the next step. 6. Run the diagnostic program. See “Lenovo Solution Center” on page 54 for more information. • If the diagnostic program detects a hardware failure, contact the Lenovo Customer Support Center. See “Lenovo Support Web site” on page 32 for more information.
• “An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive” on page 38 • “Sound comes from one external speaker only” on page 38 • “No audio in DOS applications or games” on page 39 No audio in Windows Symptom: No audio in Windows Actions: • If you are using powered external speakers that have an On/Off control, verify that the On/Off control is set to the On position and the speaker power cable is connected to a properly grounded, functional ac electrical o
If these actions do not correct the problem, you might have a failing speaker. Have the speaker serviced. If you need technical assistance, see “Lenovo Support Web site” on page 32. No audio in DOS applications or games Symptom: No audio in DOS applications or games Actions: • Ensure that the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation. Refer to the documentation that comes with the application or game for instructions on setting sound-card settings.
Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer Symptom: Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer. Action: Ensure that the CD or DVD drive is in the startup sequence before the hard disk drive. Refer to your “Selecting or changing the startup device sequence” on page 58 for information on viewing and changing the startup sequence.
• Ensure that the disc surface is clean and not scratched. • Check all cable connections to and from the speakers. • Use the DVD menu for the video to select a different audio track. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see “Lenovo Support Web site” on page 32. Playback is very slow or choppy Symptom: Playback is very slow or choppy. Actions: • Disable any background programs, such as AntiVirus or Desktop Themes.
Some or all hard disk drives missing from the Setup Utility program Symptom: Some or all hard disk drives missing from the Setup Utility program Actions: • Ensure that all hard disk drive signal cables and power cables are connected correctly. • Ensure that your computer is configured correctly to support the hard disk drives. – If your computer is installed with five SATA hard disk drives, ensure that the SATA hard disk drive enablement module (one to five hard disk drives) is installed.
To open the Enhanced Performance Customization Keyboard program, do one of the following: – On the Windows 7 operating system, do the following: 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. – On the Windows 8 or Windows 8.1 operating system, do the following: 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4.
5. Reconnect the mouse cable to the computer. 6. Turn your computer back on. The pointer on the screen does not move smoothly with the mouse Symptom: The pointer on the screen does not move smoothly with the mouse. Action: Erratic movement of the mouse pointer is generally caused by a buildup of dirt, oils, and other contaminants on the ball inside the mouse. Clean the mouse. See “Optical mouse” on page 43 for instructions.
Wrong characters appear on the screen Symptom: Wrong characters appear on the screen. Action: Have the computer serviced. For details, see “Lenovo Support Web site” on page 32. The monitor works when you turn on the computer, but goes blank after some period of computer inactivity Symptom: The monitor works when you turn on the computer, but goes blank after some period of computer inactivity. Action: The computer is probably set for energy savings with the power-management feature.
On the Windows 8 or Windows 8.1 operating system, open Control Panel and click Hardware and Sound ➙ Adjust screen resolution ➙ Advanced Settings. Then click the Monitor tab and select a new refresh rate. • See your operating system documentation or help for further information on monitor settings. If these actions do not correct the problem, your monitor might need service. See “Lenovo Support Web site” on page 32 for details. The image is discolored Symptom: The image is discolored.
• The cable is installed properly. • You are using the correct device driver. On the Windows 7 operating system, do the following: 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. If an exclamation mark is displayed next to an adapter name under Network adapters, you might not be using the correct driver or the driver is not enabled.
If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps Symptom: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps. Actions: • Try another cable. • Ensure that the link partner is set to auto-negotiate. • Ensure that the switch is 802.3ab-compliant (gigabit over copper).
Select your symptom from the following list: • “An option that was just installed does not work” on page 49 • “An option that previously worked does not work now” on page 49 An option that was just installed does not work Symptom: An option that was just installed does not work. Action: Verify that: • The option is designed for your computer.
To check the amount of free space on the Windows 7 operating system, do the following: 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed. To check the amount of free space on the Windows 8 operating system, do the following: 1. Open File Explorer and click Computer. 2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed. To check the amount of free space on the Windows 8.
On the Windows 7 operating system, do the following: 1. Close any programs that are currently running and close any open windows. 2. Click Start ➙ Computer. 3. Right-click your C drive entry and then click Properties. 4. Click the Tools tab. 5. Click Defragment Now, then click Continue. 6. Click Defragment Now again to start a disk-defragmentation process. On the Windows 8 or Windows 8.1 operating system, do the following: 1. Close any programs that are currently running and close any open windows. 2.
Symptom: Serial port cannot be accessed. Actions: • Ensure that the serial cable is securely connected to the serial port on the computer and to the serial device. If the serial device has its own power cord, ensure that it is attached to a properly grounded electrical outlet. • If the serial device has its own On/Off switch, ensure that it is in the On position. • If the serial device has an Online switch, ensure that it is in the Online position.
• If you received any error messages while using the software program, see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem. • Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.
Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Notes: • The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags. • If you are using a Windows operating system other than Windows 7, Windows 8, or Windows 8.1, go to http://www.lenovo.
Chapter 6. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Ensure that your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
To erase a lost or forgotten password, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. 3. Locate the Clear CMOS /Recovery jumper on the system board. 4. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin 3). 5.
Note: Selecting a startup device from the Please select boot device window does not permanently change the startup sequence. Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 55. 2. From the Setup Utility program main menu, select Startup. 3.
Changing the BIOS settings before installing a new operating system BIOS settings vary by operating system. Change the BIOS settings before installing a new operating system. To change the BIOS settings, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 55. 2. From the Setup Utility program main menu, select Exit ➙ OS Optimized Default. 3.
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Chapter 7. Symptom-to-FRU Index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with Chapter 4 “General checkout” on page 33. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 65. Notes: • If you have both an error message and an incorrect audio response, diagnose the error message first.
The following table describes the beep symptoms. Beep symptom FRU/Action 2 short beeps CMOS setting error Common error code, see the detail failure information in “POST error codes” on page 62. 3 short and 1 long beeps DRAM memory error Perform the following actions in order. 1. Make sure the memory module(s) are properly seated in the connector(s). 2. Replace the memory module(s). 3. Replace the system board.
Error code POST error message Description/Action 1820 More than one external fingerprint reader are attached. Power off and remove all but the reader that you set up within your main operating system. If more than one external fingerprint reader are connected to a computer, this error message will be displayed to inform you to remove all of the fingerprint keyboards except the one compatible with the fingerprint application on your computer. 1962 No operating system found.
Message/Symptom Incorrect memory size during POST FRU/Action 1. Run the Memory tests. 2. Memory Module 3. System Board "Insert a Diskette" icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive. 1. System Board 2. Diskette Drive Cable 3. Network Adapter Intensity or color varies from left to right of characters and color bars 1. Display 2. Video adapter (if present) 3. System Board No power or fan not running 1. See “Hard disk drive boot error” on page 61.
Message/Symptom Serial or parallel port device failure (adapter port) FRU/Action 1. External Device Self-Test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board Some or all keys on the keyboard do not work 1. Keyboard 2. Keyboard Cable 3. System Board Undetermined problems This section provides instructions on how to find out the failing devices or adapters. 1. Power-off the computer. 2. Remove or disconnect the following components (if installed) one at a time. a.
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Chapter 8. Locations This chapter introduces the locations of the computer hardware components. Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 67 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1.
Notes: • The Combo audio jack 8 supports a microphone-integrated headset and a conventional microphone. • By default, the Always On USB 3.0 connector 9 enables you to charge some mobile digital devices and smartphones when your computer is in sleep mode, in hibernation mode, or turned off.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 69 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Figure 2.
Connector Description HDMI monitor connector Used to deliver uncompressed high-definition video and multichannel digital audio signals through a single cable. This HDMI connector can attach a high performance monitor, a direct drive monitor, or other audio or video devices that use an HDMI connector. USB 2.0 connector Used to attach a device that requires a USB 2.0 connector, such as a USB keyboard, a USB mouse, a USB scanner, or a USB printer.
1 2 Figure 3. Locating major FRUs and CRUs The following table lists the major FRUs shown in Figure 3 “Locating major FRUs and CRUs” on page 71 and identifies which FRUs are also self-service CRUs or optional-service CRUs. Chapter 8.
Notes: • Self-service CRUs: These CRUs unplug or are secured by no more than two screws. Examples of these types of CRUs include the keyboard, the mouse, any USB device, and the power cord. Other self-service CRUs depending on product design might include memory modules, adapter cards, hard disk drives, and optical drives. • Optional-service CRUs: These CRUs are isolated parts within the computer and are concealed by an access panel that is typically secured by more than two screws.
Locating parts on the system board Figure 4 “Locations of the parts and connectors on the system board” on page 73 shows the locations of the parts and connectors on the system board. Figure 4.
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Chapter 9. Replacing FRUs Important Before you replace any FRU, read Chapter 2 “Safety information” on page 3. These precautions and guidelines will help you work safely. FRU replacements are to be done by trained service technicians only. This chapter provides instructions about removing or replacing major FRUs. Not all FRUs are documented.
5. Remove the rubber block 1 that protects the screw 2 . Carefully loosen the screw 2 that secures the frame stand. Then, lift the frame stand up to remove it from the computer. Note: The screw cannot be removed from the frame stand. Figure 5. Removing the frame stand 6. To reinstall the frame stand, insert the two tabs 1 on the frame stand into the corresponding holes in the chassis and lower down the frame stand as shown. Figure 6. Installing the frame stand 7.
This section provides instructions on how to remove and reinstall the monitor stand. Note: The monitor stand is available only in some models. To remove and reinstall the monitor stand, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Disconnect all power cords from electrical outlets. 3.
6. To reinstall the monitor stand, insert the two tabs 1 on the monitor stand into the corresponding holes in the chassis and lower down the monitor stand as shown. Figure 8. Installing the monitor stand 7. Tighten the two screws to secure the monitor stand to the computer. Then, put the rubber blocks into the holes to protect the screws.
5. Push the release button toward the top of the computer as shown. Then, lift the transformer stand up to remove it from the computer. Figure 9. Removing the transformer stand 6. To reinstall the transformer stand, insert the two tabs 1 on the transformer stand into the corresponding holes in the chassis. Then, push the release button toward the top of the computer and lower down the transformer stand at the same time. Release the release button to secure the transformer stand on the computer.
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page 1. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. This section provides instructions on how to remove the computer cover. To remove the computer cover, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
Replacing the feet Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page 1. This section provides instructions on how to remove the feet. To replace the feet, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
6. Align the feet with the corresponding holes. Install the two screws 1 to secure the feet. Figure 13. Installing the feet Replacing the hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page 1. This section provides instructions on how to replace the hard disk drive. To replace the hard disk drive, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
5. Remove the screw 1 that secures the hard disk drive assembly. Slide the hard disk drive assembly as shown. Figure 14. Removing the hard disk drive assembly 6. Disconnect the cables from the hard disk drive. 7. Remove the four screws on the hard disk drive bracket. Then slide the hard disk drive out of the hard disk drive bracket. Note: Do not touch the circuit board on the bottom of the hard disk drive. Figure 15. Removing the hard disk drive from the hard disk drive bracket Chapter 9.
8. Slide the new hard disk drive into the hard disk drive bracket until the hard disk drive is secured in place. Ensure that the four screw holes in the hard disk drive are aligned with the corresponding holes in the bracket. Install the four screws to secure the hard disk drive to the bracket. Figure 16. Installing the hard disk drive into the hard disk drive bracket 9. Reconnect the cables to the hard disk drive. 10. Slide the hard disk drive assembly into the chassis as shown.
This section provides instructions on how to replace the optical drive. To replace the optical drive, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or other flat surface.
6. Slide the new optical drive into the optical drive bay until the new optical drive cable is connected to the cable and secured in place. Install the screw to secure the new optical drive. Figure 19. Installing the optical drive Removing and reinstalling the system board shield Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page 1. This section provides instructions on how to remove and reinstall the system board shield.
5. Remove the three screws that secure the system board shield. Slide the system board shield outward slightly, and then lift the system board shield off the computer. Figure 20. Removing the system board shield 6. Align the tabs 1 on the system board shield with the corresponding slots 2 in the chassis. Then carefully position the system board shield onto the chassis by inserting each tab into the corresponding slot. Figure 21. Positioning the system board shield onto the chassis Chapter 9.
7. Slide the system board shield inward. Reinstall the three screws to secure the system board shield to the computer. Figure 22. Installing the three screws to secure the system board shield Removing and reinstalling the VESA mount bracket Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page 1.
6. Remove the three screws 1 that secure the VESA mount bracket, and then lift the VESA mount bracket off the computer. Figure 23. Removing the VESA mount bracket Chapter 9.
7. To reinstall the VESA mount bracket, position the VESA mount bracket onto the computer so that the screw holes in the VESA mount bracket are aligned with those in the computer. Reinstall the three screws to secure the VESA mount bracket to the computer. Figure 24. Installing the VESA mount bracket 8. Reinstall the system board shield. See “Removing and reinstalling the system board shield” on page 86.
6. Remove the two screws that secure the rear I/O assembly. Carefully turn the rear I/O assembly up side down. Figure 25. Removing the two screws that secure the rear I/O assembly 7. Release the HDMI cable clip 1 as shown, and then disconnect the HDMI cable 2 from the rear I/O assembly. Release the USB cable 3 from the connector 4 on the rear I/O assembly. Figure 26. Disconnecting the HDMI and USB cables Chapter 9.
8. Disconnect the power cable 1 from the power cable 2 . Remove the screw 3 to disconnect the earth wire from the chassis. Then remove the rear I/O assembly from the computer. Figure 27. Removing the rear I/O assembly 9. To reinstall the new rear I/O assembly, reconnect the power cable 1 and the power cable 2 . Align the earth wire with the corresponding hole in the chassis. Then install the screw 3 to secure the earth wire. Figure 28.
10. Insert the HDMI cable 1 into the corresponding hole in the rear I/O assembly, and then secure the HDMI cable clip 2 . Reconnect the USB cable 3 to the connector 4 on the rear I/O assembly. Turn the rear I/O assembly downward as shown. Figure 29. Connecting the HDMI and USB cables 11. Insert the two tabs on the rear I/O assembly into the corresponding holes in the chassis.
Replacing the power supply assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page 1. This section provides instructions on how to replace the power supply assembly. To replace the power supply assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
7. Disconnect the power supply cable from the system board. Remove the three screws 1 that secure the power supply assembly and then lift the power supply assembly off the computer. Figure 32. Removing the power supply assembly Chapter 9.
8. Position the new power supply assembly on the chassis so that the three screw holes in the new power supply assembly are aligned with the corresponding holes in the chassis. Install the three screws 1 to secure the power supply assembly. Figure 33.
9. Reconnect the cable 1 and the cable 2 . Then install the screw to secure the cable 3 in place. Figure 34. Connecting the power cables and securing the earth wire 10. Connect the power supply cable to the power connector on the system board. See “Locating parts on the system board” on page 73. 11. Reinstall the VESA mount bracket. See “Removing and reinstalling the VESA mount bracket” on page 88.
7. Remove the three screws 1 that secure the microprocessor fan to the main bracket. Then, lift the microprocessor fan off the main bracket. Figure 35. Removing the microprocessor fan 8. Position the microprocessor fan onto the main bracket so that the screw holes in the microprocessor fan are aligned with those in the main bracket. Reinstall the three screws to secure the microprocessor fan to the main bracket. Figure 36.
9. Connect the cable of the new microprocessor fan to the system board. See “Locating parts on the system board” on page 73. 10. Install the VESA mount bracket. See “Removing and reinstalling the VESA mount bracket” on page 88. Replacing the heat sink assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page 1. CAUTION: The heat sink assembly might be very hot.
7. Lift the failing heat sink assembly off the system board. Notes: a. You might have to gently twist the heat sink assembly to free it from the microprocessor. b. Do not touch the thermal grease while handling the heat sink assembly. 8. Position the new heat sink assembly on the system board so that the four screws on the new heat sink assembly are aligned with the corresponding holes in the system board. 9. Follow the following sequence to install the four screws to secure the new heat sink assembly.
2. Place a soft, clean towel or cloth on the desk or other flat surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover. See “Removing the computer cover” on page 80. 4. Locate the microprocessor on the system board. See “Locating major FRUs and CRUs” on page 70. 5. Remove the heat sink assembly to gain access to the microprocessor. See “Replacing the heat sink assembly” on page 99. 6.
Figure 40. Removing the microprocessor 8. Ensure that the small handle is in the raised position and the microprocessor retainer is fully open. 9. Remove the protective cover that protects the gold contacts of the new microprocessor. 10. Note the orientation of the new microprocessor. Hold the new microprocessor by its edges and align the notches 1 on it with the tabs 2 in the microprocessor socket. Then, carefully lower the new microprocessor straight down into the microprocessor socket.
Replacing the card reader Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page 1. This section provides instructions on how to replace the card reader. Note: The card reader is available only in some models. To replace the card reader, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
8. To install the card reader, position the new card reader on the system board so that the screw holes in the new card reader are aligned with the corresponding mounting studs on the chassis. Then install the two screws 1 to secure the card reader. Figure 43. Installing the card reader 9. Connect the cable of the new card reader to the system board. See “Locating parts on the system board” on page 73. 10. Install the system board shied. See “Removing and reinstalling the system board shield” on page 86.
7. Remove the two screws 1 that secure the GPU fan to the system board. Then, lift the GPU fan off the computer. Figure 44. Removing the GPU fan Chapter 9.
8. Position the new GPU fan so that the screw holes in the new GPU fan are aligned with the corresponding mounting studs on the system board. Reinstall the two screws to secure the GPU fan. Figure 45. Installing the GPU fan 9. Connect the cable of the new GPU fan to the system board. See “Locating parts on the system board” on page 73. 10. Reinstall the system board shield. See “Removing and reinstalling the system board shield” on page 86.
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or other flat surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover. See “Removing the computer cover” on page 80. 4.
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover. See “Removing the computer cover” on page 80. 4. Remove the optical drive. See “Replacing the optical drive” on page 84. 5. Locate the converter board in the computer. See “Locating major FRUs and CRUs” on page 70. 6. Remove the two screws that secure the converter board to the main bracket.
7. Connect the cables to the new converter board. Position the new converter board on the chassis so that the two screw holes in the new converter board are aligned with those in the computer. Install the two screws to secure the new converter board to the main bracket. Figure 49. Installing the converter board 8. Reinstall the optical drive. See “Replacing the optical drive” on page 84.
6. Remove any parts and disconnect any cables that might prevent your access to the memory slots. 7. If you are installing a memory module, go to step 8. If you are replacing a memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 50. Removing a memory module 8. Align the notch 2 on the new memory module with the key 1 in the memory slot and then insert the new memory module into the slot at an angle of about 20 degrees.
This section provides instructions on how to replace the internal speakers. To replace the internal speakers, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or other flat surface.
8. Route the new internal speaker cables, and then position the new internal speakers on the front bezel so that the two screw holes in each internal speaker are aligned with those in the front bezel. Install the two screws to secure each of the new internal speakers to the front bezel. Figure 53. Installing the internal speakers 9. Reconnect the internal speaker cables to the system board. See “Locating parts on the system board” on page 73. 10. Reinstall the rear I/O assembly.
7. Remove the two screws that secure the integrated camera to remove the integrated camera from the computer. Figure 54. Removing the integrated camera Chapter 9.
8. Position the new integrated camera so that the two screw holes in the new integrated camera are aligned with those in the front bezel. Install the two screws to secure the new integrated camera to the front bezel. Figure 55. Installing the integrated camera 9. Route the cable of the new integrated camera, and then connect the cable to the system board. See “Locating parts on the system board” on page 73. 10. Reinstall the system board shield.
9. Remove the memory modules. See “Installing or replacing a memory module” on page 109. 10. Remove the battery. See “Replacing the battery” on page 106. 11. Remove the GPU fan. See “Replacing the GPU fan” on page 104. 12. Remove the card reader. See “Replacing the card reader” on page 103. 13. Remove the rear I/O assembly to gain access to the system board. See “Replacing the rear I/O assembly” on page 90. 14.
17. Install the six screws to secure the new system board in place. Figure 57. Installing the six screws that secure the system board to the main bracket 18. Reinstall the rear I/O assembly. See “Replacing the rear I/O assembly” on page 90. 19. Reinstall the card reader. See “Replacing the card reader” on page 103. 20. Reinstall the GPU fan. See “Replacing the GPU fan” on page 104. 21. Reinstall the battery. See “Replacing the battery” on page 106. 22. Reinstall the memory modules.
2. Note the orientation of the socket cover, and install one side of the socket cover into the microprocessor socket. Carefully press the other side of the socket cover downward until the socket cover snaps into position. Note: Your microprocessor socket and cover might look slightly different from the illustration. Figure 58. Installing the microprocessor socket cover 3. Carefully check the four corners of the socket cover to ensure that the cover is secured. 4.
8. Disconnect the LCD panel cable from the system board. Figure 59. Disconnecting the LCD panel cable from the system board 9. Remove the 12 screws that secure the bracket frame to the main bracket. Figure 60. Removing the 12 screws that secure the bracket frame to the main bracket 10. Record the cable routing and cable connections and then disconnect all cables that prevent you from lifting the computer main bracket. 11. Lift the bracket frame off the front bezel.
12. Remove the four screws that secure the main bracket to the LCD panel assembly, and then lift the chassis up to get assess to the LCD panel assembly. Figure 61. Removing the four screws that secure the LCD panel assembly 13. Place the main bracket over the new LCD panel assembly so that the four screw holes in the main bracket are aligned with those in the LCD panel assembly. Reinstall the four screws to secure the new LCD panel assembly to the main bracket. Figure 62.
15. Reinstall the 12 screws to secure the bracket frame to the main bracket. Figure 63. Installing the 12 screws to secure the bracket frame to the main bracket 16. Connect the cable of the LCD panel to the system board. See “Locating parts on the system board” on page 73. Figure 64. Connecting the LCD panel cable to the system board 17. Reinstall the feet. See “Replacing the feet” on page 81. 18. Reinstall the integrated camera. See “Replacing the integrated camera” on page 112. 19.
Replacing the Wi-Fi card Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page 1. This section provides instructions on how to replace the Wi-Fi card. Note: The Wi-Fi card is available only in some models. To replace the Wi-Fi card, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
7. Pivot the Wi-Fi card upward and lift the Wi-Fi card out of the mini PCI Express slot. Figure 66. Removing the Wi-Fi card 8. Insert the notched end of the new Wi-Fi card into the mini PCI Express slot. Press the new Wi-Fi card firmly, and then pivot the Wi-Fi card downward to align the screw hole in the new Wi-Fi card with that in the system board. Figure 67.
9. Install the screw to secure the new Wi-Fi card to the system board. Connect the two cables to the new Wi-Fi card. Figure 68. Securing the Wi-Fi card and connecting cables 10. Reinstall the system board shield. See “Removing and reinstalling the system board shield” on page 86. Replacing the keyboard or mouse Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page 1.
2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 67 or “Locating connectors on the rear of your computer” on page 69. Figure 69. Connecting the USB keyboard or mouse Replacing the wireless keyboard To replace the wireless keyboard, do the following: 1. Take away your failing wireless keyboard. 2.
2. Remove the new wireless mouse from the package. 3. Remove the USB dongle from the compartment of the new wireless mouse or from the compartment of the new wireless keyboard. 4. Connect the USB dongle to an available USB connector on your computer. 5. Follow the instructions in the table below to install the batteries for the mouse. 6. Switch on the power button on the bottom of the wireless mouse, and then it is ready to use. 1. Open the mouse battery-compartment cover. 2.
Notes: • The green LED indicates that the mouse is ready for use. • The flashing amber LED indicates a low battery power level. • Push the power switch to the off position when you are not using the mouse. This extends the battery life. • Disconnect the USB dongle from your computer and store it in the wireless mouse compartment or in the wireless keyboard compartment when not in use.
8. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program. Refer to Chapter 6 “Using the Setup Utility program” on page 55. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives. Chapter 9.
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Chapter 10. Additional service information This chapter provides additional information that the service representative might find helpful. Security features Security features in this section include the following: • Passwords • Vital Product Data • Management Information Format (MIF) Hardware controlled passwords Hardware controlled passwords are set using the Setup Utility program. For more information about passwords, see “Using passwords” on page 55.
Updating (flashing) the BIOS from a disc This section provides instructions on how to update (flash) the BIOS from a disc on the Windows 8 (64-bit) or Windows 8.1 (64-bit) operating system and on other operating systems. Note: You can download a self-starting bootable disc image (known as an ISO image) with the system program updates to create a system-program-update disc. Go to http://www.lenovo.com/support. To update (flash) the BIOS from a disc on the Windows 8 (64-bit) or Windows 8.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Click Download Drivers & Software. 3. Click Use Quick Path. 4.
Power management Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors. Advanced configuration and power interface (ACPI) BIOS Being an ACPI BIOS system, the operating system is allowed to control the power management features of the computer and the setting for Advanced Power Management (APM) BIOS mode is ignored. Not all operating systems support ACPI BIOS mode.
Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Television output notice The following notice applies to models that have the factory-installed television-output feature. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners.
Index A administrator, password front connectors, controls, indicators FRU locations 70 FRU part numbers 1, 67, 72 FRUs, replacing 75 56 B basic troubleshooting 35 battery, replacing 106 BIOS settings, changing 59 boot-block recovery 131 G GPU fan, replacing 104 H C card reader, replacing 103 changing password 56 startup device sequence 58 cleaning an optical mouse 43 CMOS, clearing 56 Combo audio jack 69 components, internal 70 computer cover removing 80 computer cover, reinstalling 126 connector 69
optical mouse cleaning 43 Optional-service CRUs 70 P part numbers 1, 67, 72 parts replacement, completing 126 password administrator 56 considerations 56 power-on password 56 setting, changing, deleting 56 passwords erasing 56 lost or forgotten 56 passwords, using 55 physical specifications 30 power supply assembly, replacing 94 power-on, password 56 R rear connectors 69 rear I/O assembly, replacing 90 recovering from a POST/BIOS update failure recovery boot-block 131 removing system board shield 86 VESA
