Contents Contents Chapter 1. About this manual................................................. 1 Important Safety Information....................................................................... 1 Using eSupport..................................................................................................... 2 Important information about replacing RoHS compliant FRUs... 2 Chapter 2. Safety information................................................. 4 General safety.................................
Hardware Maintenance Manual Chapter 6. Symptom-to-FRU Index.....................................19 Hard disk drive boot error............................................................................ 19 Power Supply Problems................................................................................. 20 POST error codes.............................................................................................. 20 Undetermined problems.................................................................
1 Chapter 1. About this manual About this manual This manual contains service and reference information for Lenovo IdeaCentre Q computers listed on the cover. It is intended only for trained servicers who are familiar with Lenovo computer products. Before servicing a Lenovo product, be sure to read the Safety Information. This manual includes a complete FRU part number listing for each machine type and model listed on the cover.
Hardware Maintenance Manual Using eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) •• eSupport can be used to view the list of key commodities built in a particular machine serial. •• eSupport can be accessed at the following Web site: http://consumersupport.lenovo.com •• To view the key commodities: 1. Click Parts information. 2. Under Parts information, click Parts lookup. 3.
Chapter 1. About this manual implementation date and expects its suppliers to be ready to support Lenovo’s requirements and schedule. Products sold in 2005, will contain some RoHS compliant FRUs. The following statement pertains to these products and any product Lenovo produces containing RoHS compliant parts. RoHS compliant Lenovo IdeaCentre Q parts have unique FRU part numbers.
Hardware Maintenance Manual Safety information 2 This chapter contains the safety information that you need to be familiar with before servicing a computer. General safety Follow these rules to ensure general safety: •• Observe good housekeeping in the area of the machines during and after maintenance. •• When lifting any heavy object: 1. Ensure you can stand safely without slipping. 2. Distribute the weight of the object equally between your feet. 3. Use a slow lifting force.
Chapter 2. Safety information •• Wear safety glasses when you are: hammering, drilling soldering, cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes. •• After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. •• Reinstall all covers correctly before returning the machine to the customer.
Hardware Maintenance Manual •• If you need to work on a machine that has exposed electrical circuits, observe the following precautions: – Ensure that another person, familiar with the power-off controls, is near you. Remember: Another person must be there to switch off the power, if necessary. – Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back. Remember: There must be a complete circuit to cause electrical shock.
Chapter 2. Safety information Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of features or options not covered by this inspection guide.
Hardware Maintenance Manual Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge. Notes: 1.
Chapter 2. Safety information Safety notices The caution and danger safety notices in this section are provided in the the language of English. DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: •• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. •• Connect all power cords to a properly wired and grounded electrical outlet.
Hardware Maintenance Manual CAUTION: When replacing the lithium battery, use only Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Chapter 2. Safety information CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. 2 1 CAUTION: Do not place any object weighing more than 82 kg (180 lbs.) on top of rack-mounted devices.
Hardware Maintenance Manual General information 3 This chapter provides general information that applies to all machine types supported by this publication. Specifications This section lists the physical specifications for your computer. Type Lenovo IdeaCentre Q This section lists the physical specifications.
4 Chapter 4. General Checkout General Checkout Attention The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive. General error messages appear if a problem or conflict is found by an application program, the operating system, or both.
Hardware Maintenance Manual 5. Power-on the computer. • Look for displayed error codes • Listen for beep codes • Look for readable instructions or a main menu on the display. If you did not receive the correct response, proceed to step 6. If you do receive the correct response, proceed to step 7. 6. Look at the following conditions and follow the instructions: • If you hear beep codes during POST, go to “Beep symptoms”. • If the computer displays a POST error, go to “POST error codes”.
Chapter 4. General Checkout Comparing the configuration and software set-up between “working and non-working” systems will often lead to problem resolution.
Hardware Maintenance Manual Using the Setup Utility 5 The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating-system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1.
Chapter 5. Using the Setup Utility Selecting a startup device If your computer does not start up (boot) from a device such as the CD-ROM, diskette, or hard disk as expected, use one of the following procedures to select a startup device. Selecting a temporary startup device Use this procedure to startup from any boot device. Note: Not all CDs, hard disks, and diskettes are bootable. 1. Turn off your computer. 2. Press and hold the F12 key then turn on the computer.
Hardware Maintenance Manual Exiting from the Setup Utility program When you finish viewing or changing settings, press Esc to return to the Setup Utility program menu (you might have to press Esc several times). If you want to save the new settings, select Save changes and Exit before you exit. Otherwise, your changes will not be saved.
6 Chapter 6. Symptom-to-FRU Index Symptom-to-FRU Index The Symptom-to-FRU index lists error symptoms and possible causes. The most likely cause is listed first. Always begin with Chapter 4, “General Checkout,” on page 13. This index can also be used to help you decide which FRUs to have available when servicing a computer. If you are unable to correct the problem using this index, go to “Undetermined problems” on page 27.
Hardware Maintenance Manual Error FRU/Action The boot sector on the start-up drive is corrupted. The drive must be formatted do the following: 1. Attempt to back-up the data on the failing hard disk drive. 2. Using the operating systems programs format the hard disk drive. The drive is defective. Replace the hard disk drive. Power Supply Problems If you suspect a power problem, use the following procedures. Check/Verify FRU/Action Reseat connectors Check the following for proper installation.
Chapter 6. Symptom-to-FRU Index POST Error Message CMOS Date/Time Not Set CMOS Battery Low CMOS Checksum Bad Primary Master Hard Disk Error Primary Slave Hard Disk Error Secondary Master Hard Disk Error Secondary Slave Hard Disk Error Description/Action The CMOS Date and/or Time are invalid. This error can be resolved by readjusting the system time in Phenix BIOS Setup. The CMOS battery is no longer functional. Replace the battery. Checksum of CMOS is incorrect.
Hardware Maintenance Manual Undetermined problems If this computer has a parallel ATA hard disk drive, make sure that the hard disk drive is jumpered as a master and the optical drive is jumpered as a slave. 1. Power-off the computer. 2. Remove or disconnect the following components (if installed) one at a time. a. External devices (modem, printer, or mouse) b. Any adapters c. Memory modules d. Extended video memory e. External Cache f. External Cache RAM g. Hard disk drive h. Diskette drive 3.
7 Chapter 7. Replacing hardware Locations This section provides illustrations to help locate the various connectors, controls and components of the computer. To remove the computer cover, “refer to Removing the computer cover” . Locating components and connectors The following illustrations will help you to locate the various components and connectors in your computer. Internal components The following illustration shows the components inside your computer.
Hardware Maintenance Manual 5 HDMI-io-bracket 6 CPU FAN 7 IPP7A-HDMI-MB 8 Rear cover assy 9 Mount bracket assy 10 Stand assy 1 2 3 4 5 6 7 8 9 10 1 Front cover assy 2 Hard disk drive 3 DIMM 4 HDD BRACKET 1:Front cover assy 2:Hard disk drive 5 D-SUB-io-bracket 3:DIMM 6 HEAT SINK 4:HDD BRACKET 5:D-SUB-io-bracket 7 D-SUB-MB 6:HEAT SINK 7:D-SUB-MB 8 Rear cover assy 8:Rear cover assy 9:Mount bracket assy 9 Mount bracket assy 10 Stand assy 10:Stand assy Identifying parts on the system board The
Chapter 7. Replacing hardware The following illustration shows the locations of parts on the system board.
Hardware Maintenance Manual 1 2 3 4 14 5 13 6 7 12 11 8 10 9 1 CPU socket 2 CPU fan cable connector 3 Memory slot 4 Power switch 5 USB connectors(2) 6 Headphone connector 7 Microphone connector 8 HDD SATA and power socket 9 Battery cable connector 10 Audio line-out port 11 Power connector 12 Ethernet connector 13 USB connectors(4) 14 HDMI connector (Selected models only) 26
8 Chapter 7. Replacing hardware Replacing hardware Removing the computer cover Attention: Turn off the computer and wait 3 to 5 minutes to let the computer cool before removing the computer cover. To remove the computer cover: 1. Remove any media (diskettes, CDs, or memory cards) from the drives, shut down your operating system, turn off all attached devices, and the computer. 2. Unplug all power cords from electrical outlets. 3. Disconnect all cables attached to the computer.
Hardware Maintenance Manual 5. Place the computer upside down on a flat surface.
Chapter 7. Replacing hardware 6. Remove the six screws that secure the system cover to the chassis. 7. Remove the system cover. Replacing a memory module To remove the memory module: 1. Remove the computer cover. Refer to Removing the computer cover . 2. Locate the memory module sockets. Refer to Locating components and ports/sockets .
Hardware Maintenance Manual 3. Push out the latches on both sides of the memory socket to release the memory module. 4. Gently pull the memory module upward to remove it from its socket.
Chapter 7. Replacing hardware 5. Align and then insert the new memory module into socket and push down on the top edge of the memory module. Make sure the latches lock the memory module in place. 6. Install the computer cover. Refer to “Completing the installation”. Replacing the CPU heat sink Attention: The heat sink becomes very hot when the system is on. Never touch the heat sink with any metal or with your hands. To replace the CPU heat sink: 1. Remove the computer cover.
Hardware Maintenance Manual 4. Pull the CPU heat sink out from the CPU.
Chapter 7. Replacing hardware 5. Place the CPU heat sink upside down on a flat surface to prevent thermal grease from contaminating other components. Note Wipe off the thermal grease from both the heat sink and CPU using an alcohol pad. 6. Set the new heat sink on the CPU, aligning the four screws in the heat sink with the screw sockets in the motherboard. 7. Install the computer cover. Refer to “Completing the installation”. Replacing the hard disk drive To replace the hard disk drive: 1.
Hardware Maintenance Manual 2. Remove the four screws that secure the drive carrier to the chassis. 3. Pull the drive carrier up and slide it out of the chassis.
Chapter 7. Replacing hardware 4. Remove the four screws that secure the hard disk drive to the drive carrier. 5. Slide the hard disk drive out of the drive carrier. 6. Install the new hard disk drive. (1) Insert the new hard disk drive into the drive carrier. (2) Screw in the four screws on the drive carrier. 7. Screw in the hard disk drive carrier to the chassis. 8. Install the computer cover. Refer to “Completing the installation”. Replacing the mother board To replace the motherboard: 1.
Hardware Maintenance Manual 7. Pull the metal bracket up and slide it out of the chassis. 8. Remove the other two screws that secure the mother board to the chassis.
Chapter 7. Replacing hardware 9. Pull the motherboard out of the chassis. 10. Place the new motherboard into the chassis, aligning the screw holes in the motherboard with the mounting holes in the chassis. 11. Screw the two screws on the new motherboard back in. 12. Install all related components back to the new motherboard. 13. Install the computer cover. Refer to “Completing the installation”.
Hardware Maintenance Manual Additional Service Information 9 This chapter provides additional information that the service representative might find helpful. Power management Power management reduces the power consumption of certain components of the computer such as the system power supply, processor, hard disk drives, and some monitors.
A Appendix. Statement Statement Thank you for using Lenovo products. Carefully read all of the documents shipped with your computer before you install and use the product for the first time. Lenovo will not assume responsibility for damage that results from failure to operate the product according to the instructions and requirements described in the manuals included with your computer.
Hardware Maintenance Manual Customers are welcome to contact us regarding any inconsistency between the product and the manuals included with your computer. For the latest information or if you have any questions or comments, please visit the consumer support website at: http://consumersupport.lenovo.com. Lenovo is a registered trademark of Lenovo. Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel Inside is a registered trademark of Intel.
