ThinkCentre M93z User Guide Machine Types: 10AC, 10AD, 10AE and 10AF
Note: Before using this information and the product it supports, be sure to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 117. Third Edition (January 2014) © Copyright Lenovo 2013, 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Important safety information . . . . . . v Service and upgrades . . . . . . Static electricity prevention . . . . Power cords and power adapters . Extension cords and related devices Plugs and outlets. . . . . . . . External devices . . . . . . . . Heat and product ventilation . . . Operating environment . . . . . Laser compliance statement . . . Power supply statement . . . . . Cleaning and maintenance . . . . Tip-over hazard prevention notice . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the internal speakers . . . . . . Replacing the thermal sensor . . . . . . . Replacing the integrated camera . . . . . . Replacing the Wi-Fi card . . . . . . . . . Replacing the ambient light sensor . . . . . Replacing the card reader . . . . . . . . Replacing the ExpressCard . . . . . . . . Replacing the heat sink and fan assembly for GPU . . . . . . . . . . . . . . . . . Replacing the rear PS/2 connectors and serial port assembly . . . . . . . . . . . . . Replacing the mouse . . . . . . . . . .
Lenovo Welcome . . . . . . . . . . Help and Support. . . . . . . . . . Safety and Warranty. . . . . . . . . Lenovo Web site . . . . . . . . . . Lenovo Support Web site. . . . . . . Help and service . . . . . . . . . . . . Using the documentation and diagnostic program . . . . . . . . . . . . . Calling for service. . . . . . . . . . Using other services . . . . . . . . Purchasing additional services . . . . . . . . . . . . . . . . 113 113 113 113 114 114 . . . . . . . . 114 114 115 115 Appendix A.
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Power supply statement Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Cleaning and maintenance Keep your computer and workspace clean.
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
Audio subsystem • Integrated high-definition (HD) audio • Microphone connector and headphone connector on the left • Internal stereo speakers with sound enhancement technology Connectivity • 100/1000 Mbps integrated Ethernet controller System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, in
Input/Output (I/O) features • 9-pin serial connector (optional) • Six Universal Serial Bus (USB) 3.
Preinstalled operating system Your computer is preinstalled with one of the following operating systems: • Microsoft Windows 7 operating system • Microsoft Windows 8 operating system • Microsoft Windows 8.1 operating system Operating system(s), certified or tested for compatibility1 (varies by model type) • Linux® 1. The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press.
Specifications This section lists the physical specifications for your computer. Dimensions (no stand) • Touch models: Width: 568 mm (22.36 inches) Height: 401 mm (15.79 inches) Depth: 67.6 mm (2.66 inches) • Non-touch models: Width: 568 mm (22.36 inches) Height: 401 mm (15.79 inches) Depth: 67 mm (2.64 inches) Weight (no stand) • Touch models: Maximum configuration as shipped: 10.14 kg (23.35 lb) • Non-touch models: Maximum configuration as shipped: 8.60 kg (18.
Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely. Depending on the Windows operating system preinstalled, the programs might vary. Accessing Lenovo programs on the Windows 7 operating system On the Windows 7 operating system, you can access Lenovo programs from either the Lenovo ThinkVantage® Tools program or from Control Panel.
Table 2.
Note: Depending on your computer model, some of the programs might not be available. • Communications Utility The Communications Utility program provides a central location for integrated camera and microphone settings. It controls advanced settings for the integrated microphone and camera to optimize Web conferencing and Voice over IP (VOIP) experience.
The Power Manager program provides convenient, flexible, and complete power management for your computer. It enables you to adjust your computer power settings to achieve the best balance between performance and power saving. • Recovery Media The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings.
Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 10 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations Table 3.
Table 4. In On Screen Display (OSD) 6 OSD exit button 8 OSD right or brightness-down control 7 OSD left or brightness-up control 9 OSD enter button Note: To display the OSD menu, press and hold the button 9 for at least three seconds. You can display and use the OSD menu in both computer mode and monitor mode. Using your computer in monitor mode Your computer can work in either computer mode or monitor mode. This section provides instructions on how to use your computer in monitor mode.
• Brightness/Contrast – Brightness : Adjusts the overall screen brightness (in monitor mode only). – Contrast : Adjusts the difference between light and dark areas. • Image Position – Horizontal Position : Moves the image left or right. – Vertical Position : Moves the image up or down. • Image Setup – Automatic : Optimizes the image (size, position, phase, and clock). – Manual : Manually optimizes the image (phase and clock). • Image Properties – Color : Adjusts the intensity of red, green, and blue.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 13 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Figure 2. Rear connector locations 1 Optical drive (optional) 9 VGA-in connector 2 PS/2 mouse connector (optional) 10 USB 3.
Notes: • The headset connector 14 supports a microphone-integrated headset and does not support a conventional microphone. • By default, the USB 3.0 connector 13 enables you to charge some mobile digital devices and smartphones when your computer is in sleep mode, in hibernation mode, or turned off.
Locating components Figure 3 “Component locations” on page 15 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 42. Figure 3.
11 Touch panel control board (optional) 25 Optical drive (optional) 12 Frame foot (optional) 26 Video Electronics Standards Association (VESA) mount bracket 13 Internal speaker 27 Integrated camera with microphone (optional) 14 mSATA solid-state drive (also can support mini PCI Express x1 card function with limitation) 28 Light sensor (optional) Locating parts on the system board Figure 4 “System board part locations” on page 16 shows the locations of the parts on the system board. Figure 4.
10 Card reader connector 24 SATA 3.
Adjusting the monitor stand Your computer might come with a monitor stand that you can use to adjust the computer to your comfortable position. The following illustration shows that you can adjust the position of the computer at an angle of 5° to the front and 45° to the rear. Figure 6.
The following illustration shows that you can adjust the height of the monitor stand within a length of 110.00 mm (4.33 inches). Note: Computer height with the monitor stand: between 441.20 mm (17.37 inches) and 551.2 mm (21.70 inches) Figure 7. Adjusting the height of the monitor stand The following illustration shows that you can turn the computer at an angel of 45° to the left and 45°to the right. Figure 8. Turning the computer to the left or to the right Chapter 1.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label. Figure 9.
Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Navigating among screens on the Windows 8 and Windows 8.1 operating systems This section provides instructions on how to navigate among the desktop, the Start screen, and applications that were opened from the Start screen on the Windows 8 and Windows 8.1 operating systems. For detailed instructions, see “Navigating on Windows 8” on page 22 or “Navigating on Windows 8.1” on page 23.
1. Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. 2. Tap the desired workspace. • Method 2 1. Swipe in from the left edge of the screen to navigate to the next available workspace. 2. Repeat step 1 until you navigate to the desired workspace.
– Using a pointing device: 1. Do one of the following: • Move the pointer to the extreme top-left corner of the screen and then move the pointer downward along the left edge of the screen. • Move the pointer to the extreme bottom-left corner of the screen and then move the pointer upward along the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen.
– For Windows 8.1: 1. Click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. 2. Scroll to the right side, and click Control Panel in the Windows System section. Using the keyboard Depending on your model, your computer comes with either a standard keyboard or a fingerprint reader keyboard. The Microsoft Windows shortcut keys are provided on both keyboard types.
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button Use this button to select or start a program or menu item. 2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action. 3 Secondary mouse button Use this button to display a menu for the active program, icon, or object.
Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see “Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 24. 2. Do one of the following: • For Windows 8: In the Taskbar section, click Customize icons on the taskbar. • For Windows 8.1: In the Taskbar and Navigation section, click Customize icons on the taskbar. 3. Click Turn system icons on or off and change the volume behavior from Off to On. 4. Click OK to save the new settings.
Handling and storing CD and DVD media CD and DVD media are durable and reliable, but they do require some care and special handling. When handling and storing a CD or DVD, follow these guidelines: • Hold the disc by its edges. Do not touch the surface of the side that is not labeled. • To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside. Wiping the disc in a circular direction might cause loss of data. • Do not write or stick paper on the disc.
1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Then click Search and type Power2Go. 2. Click Power2Go in the left panel to open the program. 3. Follow the instructions on the screen. • On the Windows 8.1 operating system, run the Power2Go program by doing the following: 1. On the start screen, click the arrow icon in the bottom-left corner to go to the Apps screen. Then type Power2Go in the search box in the top-right corner of the screen. 2.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register your computer with Lenovo, do one of the following: • Go to http://www.lenovo.
Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www.lenovo.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Attaching a Kensington-style cable lock You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the security-lock slot at the rear of your computer and is operated with a key or combination depending on the type selected. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
• Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 82. You do not have to set any passwords to use your computer. However, using passwords improves computing security.
For more information about how to use your antivirus software, refer to the help system of your antivirus software.
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
Installing the monitor stand Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to install the monitor stand. Notes: • The monitor stand is available only in some models. If your computer comes with the monitor stand, the instructions on how to remove the frame stand also apply to the removal of the monitor stand.
4. To install the monitor stand, align the two clips on the top of the monitor stand with the two holes in the chassis, and then press the release button toward the top of the computer until the monitor stand is secured in position. Figure 12. Installing the monitor stand Chapter 5.
5. After installing the monitor stand, pull up the computer to the vertical position and remove the monitor stand lock to adjust the height of the monitor stand. The monitor stand has a height adjustment range of 110 millimeters (4.33 inches). Figure 13. Removing the monitor stand lock 6. If needed, open the cable manager and route the cables connected to the computer through the cable manager to keep your workspace neat.
3. Disconnect the power cords, Input/Output cables, and any other cables that are connected to the computer. See “Locating connectors, controls, and indicators on the front of your computer” on page 10 and “Locating connectors on the rear of your computer” on page 13. 4. Remove any locking device that secures the computer cover, such as an a Kensington-style cable lock. See “Attaching a Kensington-style cable lock” on page 36. 5. Place a soft, clean towel or cloth on the desk or surface.
6. Remove the four screws that secure the frame foot to the chassis, and then slide the frame foot out of the chassis. Figure 15. Removing the frame foot 7. To reinstall the frame foot, align the four screw holes in the frame foot with those in the chassis, and then install the screws to secure the frame foot to the chassis. What to do next: • To work with another piece of hardware, go to the appropriate section.
Figure 16. Removing the rear I/O assembly 6. To reinstall the rear I/O assembly, align the screw holes in the rear I/O assembly with those in the chassis. Then, press the top of the rear I/O assembly downward until it snaps into place. 7. Install the screws to secure the rear I/O assembly to the chassis. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 71.
5. Locate the memory modules. See “Locating components” on page 15. 6. Open the retaining clips. If you are replacing an old memory module, open the retaining clips and remove the memory module being replaced as shown. Figure 17. Removing the memory module 7. Insert the notched end 2 of the new memory module into the slot 1 . Press the memory module firmly and pivot the memory module until it snaps into place. Ensure that the memory module is secured in the slot and does not move easily. Figure 18.
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover. See “Removing the computer cover” on page 42. 4.
8. To install the hard disk drive to the chassis, align the four pins on the hard disk drive bracket with the corresponding clips in the chassis and slide the hard disk drive bracket to the right until it snaps into position. Figure 21. Installing the hard disk drive What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 71.
5. Press the optical drive release button 1 toward the top of the computer, and then slide the optical drive out of the optical drive bay. Figure 22. Removing the optical drive 6. To install a new optical drive, slide the new optical drive into the optical drive bay until it snaps into position. Figure 23. Installing the optical drive What to do next: • To work with another piece of hardware, go to the appropriate section.
To replace the converter board, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover.
To replace the heat sink, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 71. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to replace the microprocessor. CAUTION: The heat sink and microprocessor might be very hot.
6. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 . Figure 26. Accessing the microprocessor 7. Lift the microprocessor straight up and out of the microprocessor socket. Figure 27. Removing the microprocessor Chapter 5.
Notes: • Your microprocessor and socket might look different from the one illustrated. • Note the orientation of the microprocessor in the socket. You can either look for the small triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor. This is important when installing the new microprocessor on the system board. • Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom.
14. Reconnect all cables that were disconnected from the system board. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 71. Replacing the internal speakers Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to replace the internal speakers.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 71. Replacing the thermal sensor Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to replace the thermal sensor. To replace the thermal sensor, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
7. Press one of the thermal sensor clips inward to disengage the thermal sensor from the VESA mount bracket. Note: The location of the thermal sensor in your computer might be slightly different from the illustration. Figure 31. Removing the thermal sensor Chapter 5.
8. To install a new thermal sensor, insert one of the clips of the new thermal sensor to the corresponding hole in the VESA mount bracket, and then press the thermal sensor towards the VESA mount bracket until it snaps into position. Note: The location of the thermal sensor in your computer might be slightly different from the illustration. Figure 32. Installing the thermal sensor 9. Connect the thermal sensor cable to the system board. See “Locating parts on the system board” on page 16. 10.
This section provides instructions on how to replace the integrated camera. Note: The integrated camera is available only in some models. To replace the integrated camera, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface.
Replacing the Wi-Fi card Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to replace the Wi-Fi card. Note: The Wi-Fi card is available only in some models. To replace the Wi-Fi card, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
6. Carefully pivot the Wi-Fi card upward and lift the Wi-Fi card to remove it from the mini PCI Express x1 card slot. Figure 35. Removing the Wi-Fi card 7. Insert the notched end of the new Wi-Fi card into the mini PCI Express x1 card slot. Press the new Wi-Fi card firmly and then pivot the Wi-Fi card to align the screw hole in the new Wi-Fi card with the one in the system board. 8. Install the screw to secure the new Wi-Fi card to the system board. 9. Connect the two cables to the new Wi-Fi card.
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover. See “Removing the computer cover” on page 42. 4. Locate the ambient light sensor.
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover. See “Removing the computer cover” on page 42. 4. Locate the card reader.
To replace the ExpressCard, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover.
CAUTION: The heat sink and fan assembly for GPU might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. To replace the heat sink and fan assembly for GPU, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
• You might have to gently twist the heat sink and fan assembly for GPU to free it from the microprocessor. • Do not touch the thermal grease while handling the heat sink and fan assembly for GPU. 8. Position the new heat sink and fan assembly for GPU on the system board so that the four screws are aligned with the corresponding holes in the system board. 9.
6. Remove the screw 1 to disengage the rear PS/2 connectors and serial port assembly from the chassis. Note: You might have to remove two screws to disengage the rear PS/2 connectors and serial port assembly from the chassis. Figure 40. Removing the rear PS/2 connectors and serial port assembly 7. Align the screw hole in the new rear PS/2 connectors and serial port assembly with the corresponding screw hole in the chassis.
2. Connect a new mouse to the appropriate connector on the computer. Your mouse might be connected to a PS/2 mouse connector 1 or a USB connector 2 . Depending on where to connect your mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 10 or “Locating connectors on the rear of your computer” on page 13. Figure 41. Mouse connectors • If you are using a wireless mouse, do the following: 1. Disconnect the USB dongle from your computer.
1. Open the mouse battery-compartment cover. 2. Remove the USB dongle from the mouse. 3. Connect the USB dongle to any USB connector on the computer. 4. Insert two AA batteries into the mouse according to the polarity indicators. 5. Close the mouse battery-compartment cover and slide it forward until it clicks into place. 6. Slide the power switch on the mouse to the On position and the LED (light-emitting diode) is on. Notes: – The green LED indicates that the mouse is ready for use.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 71. Replacing the keyboard Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to replace the keyboard. • If you are using a wired keyboard, do the following: 1. Disconnect the old keyboard cable from the computer.
3. Install the keyboard by opening the keyboard battery-compartment cover and installing two AAA batteries according to the polarity indicators. Figure 43. Installing the keyboard batteries 4. Remove the USB dongle from the keyboard battery-compartment or from the wireless mouse battery-compartment and connect it to an available USB connector on the computer. See “Replacing the mouse” on page 67. 5. Close the battery-compartment cover. The keyboard is ready for use.
3. Align the four plastic tabs on the top of the computer cover with the corresponding tabs in the front bezel. Then, pivot the computer cover downward until it snaps into position. Figure 44. Installing the computer cover 4. If there is a Kensington-style cable lock available, lock the computer. See “Attaching a Kensington-style cable lock” on page 36. 5. If there is a frame stand, reinstall it. See “Installing the monitor stand” on page 40. 6.
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. • “Recovery information for the Windows 7 operating system” on page 73 • “Recovery information for the Windows 8 or Windows 8.
Creating recovery media This section provides instructions on how to create recovery media. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.
2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 78. 4.
2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key. 3. In the Please select boot device window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process.
Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to remove and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program. To remove a program in your system, see Microsoft Windows help system for detailed information. To reinstall the program, do one of the following: Note: The method of reinstalling a program varies from program to program.
Recovery information for the Windows 8 or Windows 8.1 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 or Windows 8.1 operating system. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings.
1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ General. 2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3. Restart your computer following the instructions on the screen. • For Windows 8.1: 1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2.
Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 82.
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.
1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit. • Enabling the after power loss feature The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity.
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 81. 2. From the Setup Utility program main menu, select Power. 3. Select Intelligent Cooling Engine (ICE). The Intelligent Cooling Engine (ICE) window is displayed. 4. Select ICE Thermal Alert. The ICE Thermal Alert window is displayed. 5. Select Enabled or Disabled as desired. 6. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 86.
Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Do the following to locate the downloadable files for your machine type: a. In the Enter a product number field, type your machine type and click Go.
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
Using System Update The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates.
• Always disconnect a power cord by grasping the plug, but not the cord. Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. Keyboard To clean your computer keyboard, do the following: 1.
• Do not use solvents or abrasives. • Do not use flammable cleaning materials. • Do not touch the screen with sharp or abrasive items. This type of contact might cause permanent damage to the screen. • Do not use any cleaner that contains an anti-static solution or similar additives. Cleaning a liquid crystal display (LCD) surface To clean an LCD surface, do the following: 1. Gently wipe the display surface with a dry, soft lint-free cloth. 2.
• Create rescue media. See “Creating and using a rescue medium” on page 76 for more information about using a Rescue medium such as a CD or DVD to recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your hard disk drive. Moving your computer Take the following precautions before moving your computer. 1. Back up all files and data from the hard disk drive. There are a variety of backup programs available commercially.
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Chapter 10. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 113 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 84.
If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information: 1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 113. DVD movie will not play Symptom: DVD movie will not play. Actions: • Make sure that the disc surface is clean and not scratched.
• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 113. Intermittent problems Symptom: A problem occurs only occasionally and is difficult to repeat.
1. Open Control Panel. Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see “Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 24. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced.
• The batteries are properly installed. • The batteries still retain their current. • The wireless Keyboard is located less than ten meters away from the transceiver. • The transceiver is fully installed. Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments.
If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 113. The image appears to be flickering Symptom: The image appears to be flickering. Actions: • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer.
Networking problems The following are the most common networking problems. Select your networking problem from the following list: • “Ethernet problems” on page 105 • “A wireless LAN problem” on page 106 • “A wireless WAN problem” on page 107 • “Bluetooth problem” on page 107 For more information, see “Help and Support” on page 113.
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. If an exclamation mark is displayed next to an adapter name under Network adapters, you might not be using the correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter. 5. Click Update Driver Software, and then follow the instructions on the screen. • The switch port and the adapter have the same duplex setting.
• Make sure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file. • Make sure that your computer is within range of a wireless access point. • Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the Windows notification area. • Check Network Name (SSID), and your encryption information.
• You have not loosened other installed options or cables. • If the option is an adapter, you have provided enough hardware resources for the adapter to function correctly. See the documentation supplied with the adapter (as well as the documentation for any other installed adapters) to determine the resources required for each adapter. If these actions do not correct the problem, run the Lenovo Solution Center program.
2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed. To free up disk space, do any of the following: • Method 1 1. On the Windows 7 operating system, click Start ➙ Computer. On the Windows 8 operating system, open File Explorer and click Computer. On the Windows 8.1 operating system, open File Explorer. 2. Right-click your C drive entry and then click Properties. 3. Click Disk Cleanup. 4. A list of unnecessary file categories is displayed.
6. Click Defragment Now again to start a disk-defragmentation process. On the Windows 8 or Windows 8.1 operating system, do the following: 1. Close any programs that are currently running and close any open windows. 2. On Windows 8, open File Explorer and click Computer. On Windows 8.1, open File Explorer. 3. Right-click your C drive entry and then click Properties. 4. Click the Tools tab and then click Optimize. 5.
• If the serial device has its own On/Off switch, make sure it is in the On position. • If the serial device has an Online switch, make sure it is in the Online position. • If the serial device is a printer, make sure paper is loaded correctly. • Verify that any software supplied with the serial device is correctly installed. Refer to the documentation for the serial-device option. • Make sure that the serial-connector adapter, if you added one, is properly installed and firmly seated.
– On the Windows 7 operating system, click Start ➙ Control Panel ➙ System and Security ➙ System ➙ System Protection ➙ System Restore. Then, follow the instructions on the screen. – On the Windows 8 or Windows 8.1 operating system, open Control Panel and click System and Security ➙ System ➙ System Protection ➙ System Restore. Then, follow the instructions on the screen. Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.
• • • • • • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer to the Safety, Warranty, and Setup Guide that comes with your computer for information about your warranty type and duration.
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Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Celeron, Intel, Intel Core, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. Linux is a registered trademark of Linus Torvalds. Other company, product, or service names may be trademarks or service marks of others.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Electronic emissions notices The following information refers to Lenovo personal computer machine types 10AC, 10AD, 10AE and 10AF.
This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Additional regulatory information For additional regulatory information, refer to the Regulatory Notice shipped with your computer.
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Appendix C. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.
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Appendix D. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Appendix E.
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Appendix F. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation.
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Index A E a rescue medium, creating and using Administrator, password 82 ambient light sensor, replacing 61 audio subsystem 2 B backup and recovery operations basic troubleshooting 95 boot-block recovery 88 environment, operating 5 Ethernet 2 Ethernet connector 14 exiting, Setup Utility 86 expansion 3 ExpressCard, replacing 63 external options, installing 39 74 C cable lock, security 36 card reader, replacing 62 changing password 82 startup device sequence 84 cleaning an optical mouse 91 CMOS, clearin
internal speakers, replacing 55 programs, updating system 87 purchasing additional services 115 K Kensington-style cable lock 36 keyboard replacing 70 keyboard connector R 14 L Lenovo Solution Center 112 Lenovo ThinkVantage Tools 113 Lenovo Welcome 113 locating components 15 M media, creating and using recovery media memory module installing, replacing 45 system board 45 Microphone connector 14 microprocessor replacing 52 monitor stand removing 40 mouse replacing 67 mouse connector 14 N notices 117
purchasing additional 115 setting password 82 settings changing 81 viewing 81 Setup Utility 81 Setup Utility program, starting 81 Setup Utility, exiting 86 software recovering 73 solving recovery problems 78 starting the Setup Utility program 81 startup device 84 sequence, changing 84 temporary, selecting 84 static-sensitive devices, handling 39 system management 2 programs 87 system board connectors 16 locating parts 16 locations 16 memory module 45 Wi-Fi card, replacing 60 workspace, backup and recovery
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