User Guide ThinkPad T430s and T430si
Notes: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix D “Notices” on page 171 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/ThinkPadUserGuides. Fourth Edition (January 2014) © Copyright Lenovo 2012, 2014.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . . . Right-side view. . . . . . . . . . . . . Left-side view . . . . . . . . . . . . . Bottom view . . . . . . . . . . . . . . Rear View . . . .
Creating and using a rescue medium . . . . Reinstalling preinstalled programs and device drivers . . . . . . . . . . . . . . . . Solving recovery problems . . . . . . . . Recovery overview for Windows 8 models . . . . Recovery solutions for Windows 8 models . . 63 64 64 64 Chapter 6. Replacing devices . . . . . 67 Static electricity prevention . . . . . . . . . Replacing the battery . . . . . . . . . . . Replacing a memory module . . . . . . . .
European Union - Compliance to the Electromagnetic Compatibility Directive . . German Class B compliance statement . . Korea Class B compliance statement . . . Japan VCCI Class B compliance statement . Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase . . . . . . . . . . . . . . . Lenovo product service information for Taiwan . . . . . . . . . . . . . . . When attaching an external monitor . . . . . . . .
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power switch is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away.
To prevent possible overheating, do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet. Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating.
Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. External devices CAUTION: Do not connect or disconnect any external device cables other than USB and 1394 cables while the computer power is on; otherwise, you might damage your computer.
• Keep it away from children. • Do not drop the battery pack. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations. The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge. Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced.
from using the keyboard by lifting your hands from the palm rest; and be careful not to use the keyboard for any extended length of time. • Do not operate your computer or charge the battery near flammable materials or in explosive environments. • Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface.
DANGER Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. First, remove power cords from outlets. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlets. 4. Remove all cables from devices. 5. Turn devices ON.
CAUTION: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level. Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332-2.
Chapter 1. Product overview This chapter provides information about the locations of connectors, locations of important product labels, computer features, specifications, operating environment, and preinstalled programs.
1 Built-in microphones (on some models) The built-in microphones capture sound and voice when used with an application program capable of handling audio. 2 Integrated camera (on some models) Use the camera to take pictures or hold a video conference. For more information, see “Using an integrated camera” on page 41. 3 ThinkLight light The ThinkLight light enables you to use your computer when the lighting condition is not ideal.
10 Black button When the operating system is working normally, pressing the black button launches the SimpleTap program on the Windows 7 operating system or the Lenovo PC Device Experience program on the Windows 8 operating system. On the Windows 7 operating system, you also can use the black button to interrupt the startup sequence of your computer to start the Rescue and Recovery® workspace.
Left-side view Figure 3. ThinkPad T430s and T430si left-side view 1 Fan louvers 2 USB 3.0 connector 3 Combo audio jack 4 Media card reader slot or ExpressCard slot 5 Smart card slot (on some models) 1 Fan louvers The internal fan and louvers enable air to circulate in the computer and cool the central processor. Note: To avoid impeding airflow, do not place any obstacle in front of the fan. 2 USB 3.0 connector The Universal Serial Bus (USB) 3.
• If your computer has a media card reader slot, it supports the following cards: – Secure Digital (SD) card – Secure Digital High-Capacity (SDHC) card – Secure Digital eXtended-Capacity (SDXC) card – MultiMediaCard (MMC) • If your computer has an ExpressCard slot, it supports a 34 mm-wide card. For more information about the supported cards, see “Using an ExpressCard, a flash media card, or a smart card” on page 41. 5 Smart card slot Some models have a smart card slot.
3 Port replicator or docking station connector Connect your computer to a supported docking station or port replicator through this connector to extend the computer capabilities when you are in your office or at home. For more information about the supported docking stations and port replicators, see “ThinkPad docking stations and port replicators” on page 100. 4 Memory-upgrade slot You can increase the amount of memory in your computer by installing a memory module in the memory-upgrade slot.
1 Power jack Connect the ac power adapter to the power jack to provide ac power to the computer and charge the battery. 2 Ethernet connector Connect your computer to a LAN through the Ethernet connector. DANGER To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector. You can only connect an Ethernet cable to this connector. Two indicators, to the upper right and left of the connector, show the status of the network connection.
6 Video graphics array (VGA) connector Attach a VGA compatible monitor or projector to your computer to display the computer output. Note: If you attach your computer to a docking station or port replicator, use the VGA connector on the docking station or port replicator, not the one on the computer. For details, see “Attaching an external monitor” on page 36. 7 Fan louvers The internal fan and louvers enable air to circulate in the computer and cool the central processor.
Power status indicators 1 Sleep status • Green: The computer is in sleep mode. • Blinking green: The computer is entering sleep or hibernation mode, or is resuming normal operation. 2 Battery status • Green: The battery charge level is 20% or more. • Orange: The battery charge level is between 5% and 20%. • Fast blinking orange: The battery charge level is 5% or less, or the battery is charging. • Slow blinking orange: The battery is being charged.
You can find the machine type and model of your computer on the label as shown below: FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the PCI Express Mini Card shown on the enclosure of your computer. The FCC ID and IC Certification number label is affixed on the card installed in the PCI Express Mini Card slot of your computer.
If no integrated wireless PCI Express Mini Card has been preinstalled in your computer, you can install one. To do this, follow the procedure in “Replacing a PCI Express Mini Card for wireless LAN/WiMAX connection” on page 78 or “Replacing a PCI Express Mini Card for wireless WAN connection” on page 85. Note: Only Lenovo authorized wireless LAN or wireless WAN cards are allowed to be used in your computer.
• For Windows 8: Move the cursor to the bottom right corner of the screen to bring up the charms. Then click Settings ➙ PC info. Memory Double data rate 3 synchronous dynamic random access memory modules (DDR3 SDRAMM) Storage device • 2.5-inch (7 mm height) hard disk drive or 2.5-inch (7 mm height) solid state drive • mSATA solid state drive (for cache only, on some models) Display The color display uses TFT technology. • Size: 14.0 inches (355.
Wireless features • Integrated wireless LAN • Integrated Bluetooth (on some models) • Integrated wireless WAN (on some models) • Integrated WiMAX (on some models) Security features • Fingerprint reader (on some models) Specifications This section lists the physical specifications for your computer. Size • Width: 343.0 mm (13.5 inches) • Depth: 230.0 mm (9.05 inches) • Height: 21.2 to 26.0mm (0.83 inch to 1.
Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). • Relative humidity: – Operating: 8% to 80% – Storage: 5% to 95% If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine. Keep electrical appliances such as an electric fan, radio, air conditioner, and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive.
Table 1. Programs in the Lenovo ThinkVantage Tools program (continued) Program Icon name Recovery Media Factory Recovery Disks Rescue and Recovery Enhanced Backup and Restore SimpleTap SimpleTap System Update Update and Drivers Note: Depending on your computer model, some of the programs might not be available. • Accessing programs from Control Panel Click Start ➙ Control Panel.
Accessing Lenovo programs on the Windows 8 operating system If your computer is preinstalled with the Windows 8 operating system, you can access Lenovo programs by doing either of the following: • Click the Lenovo QuickLaunch icon from the taskbar. A list of programs is displayed. Double-click a Lenovo program to launch it. If a desired program is not in the list, click the plus icon +. • Press the Windows key to go to the Start screen. Click a Lenovo program to launch it.
The Client Security Solution program protects your computer by securing client data and deflecting security breach attempts. It also can help manage your passwords, recover a forgotten password, monitor security settings on your computer, and suggest how to enhance your computer security. • Communications Utility Use the Communications Utility program to configure settings for the integrated camera and audio devices.
• Mobile Broadband Connect The Mobile Broadband Connect program enables your computer to connect to the mobile broadband (3G) network through a supported wireless WAN card. • Password Manager The Password Manager program automatically captures and fills in authentication information for Windows programs and Web sites. • Power Manager The Power Manager program provides convenient, flexible, and complete power management for your computer.
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
• To conserve power, or to suspend operation without exiting applications or saving files, see the explanation about “Power-saving modes” on page 29. • To achieve the best balance between performance and power saving, change power plan settings. See “Managing your battery power ” on page 29. • If your computer will be turned off for an extended period of time, you can prevent battery power from draining by removing the battery. See “Power management” on page 27 for more information.
• “Computer stops responding” on page 137. • “Power problems” on page 150. Special keys and buttons Your computer has several special keys and buttons to help you work more easily and effectively. Function key combinations To use the Fn function key combinations, press and hold the Fn key 1 ; then press one of the function keys 2 . Release both keys. Power conservation • Fn+F4 Put your computer into sleep mode. To return to normal operation, press the Fn key only.
Enabling or disabling the wireless features • Fn+F5 Enable or disable the built-in wireless networking features. Note: To use this function, the following device drivers must be installed on your computer beforehand: – Power Management driver – OnScreen Display Utility – Wireless device drivers You can download these drivers from http://www.lenovo.com/ThinkPadDrivers.
Volume and mute buttons Adjust the sound volume level of the built-in speakers by using the following three buttons: 1 Speaker mute button Volume control button 3 Microphone mute button 2 If you mute the sound and then turn off your computer, the sound will remain muted when you turn on your computer again. To turn on the sound, press the speaker mute button again or press the volume control button. Setting the volume To adjust the output volume or the recording volume, do the following: 1.
Windows key 1 Windows key On the Windows 7 operating system, press the Windows key to open the Start menu. On the Windows 8 operating system, press the Windows key to switch between the current workspace and the Start screen. You also can use the Windows key together with another key to achieve other functions. For details, refer to the help information system of the Windows operating system. Using the UltraNav pointing device Your computer may come with the UltraNav pointing device.
and right 2 click buttons correspond to those of the left and right mouse buttons on a conventional mouse. The TrackPoint center button 3 , called the scroll bar, enables you to scroll Web pages or documents in any direction with no need to use the graphic scroll bars on the side of the window. Note: Your computer keyboard might look slightly different from the illustration above. If you are not familiar with the TrackPoint pointing device, these instructions will help you get started: 1.
Note: If you replace the keyboard, a new keyboard is shipped with the default cap. If you wish, you can keep the cap from your old keyboard and use it on the new one. Using the touch pad The touch pad of your computer supports multi-touch with which you can zoom in, zoom out, scroll, or rotate on the screen while browsing the Internet or reading or editing a document. The touch pad consists of a pad 1 and two click buttons below the TrackPoint buttons at the bottom of the keyboard.
Disabling the UltraNav pointing device and using an external mouse If you attach an external mouse to a USB connector, you can use the external mouse simultaneously with the TrackPoint pointing device and the touch pad. Disabling the TrackPoint pointing device or the touch pad To disable the TrackPoint pointing device or the touch pad, do the following: 1. Go to Control Panel and click Hardware and Sound ➙ Mouse ➙ UltraNav. 2.
To check for detailed battery status information, do the following: • For Windows 7: Open the Power Manager program and click the Battery tab. • For Windows 8: Open the Lenovo Support program and click Battery Health, or open the Lenovo Settings program and click Power. Using the ac power adapter The power to run your computer can come either from the lithium-ion (Li-ion) battery pack provided with it, or from ac power through the ac power adapter. While you use ac power, the battery charges automatically.
Maximizing battery life To maximize the life of the battery, do the following: • Use the battery until the charge is completely depleted; that is, use the battery until the battery status indicator starts blinking orange. • Recharge the battery completely before using it. The battery is fully charged if the battery indicator shows green when the ac power adapter is plugged in. • Always use power management features such as power modes, screen blank, sleep, and hibernation.
– For Windows 7: Start the Power Manager program and then click the Power Plan tab. For instructions on how to start the Power Manager program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 14. – For Windows 8: Right-click the battery status icon from the Windows notification area and click Power Options. Then click Change plan settings that is next to your power plan. • Wireless off When you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off.
DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances.
DANGER There is a danger of an explosion if the backup battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse into water, (2) allow it to heat to more than 100°C (212°F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company's safety standards.
Wireless WAN Wireless Wide Area Network (wireless WAN), using cellular networks for data transmission, enables you to establish wireless connections over remote public or private networks. These connections can be maintained over a large geographical area, such as a city or an entire country, by use of multiple antenna sites or satellite systems maintained by wireless service providers.
Attention: • If you want to use the wireless features on an airplane, check the wireless services with the airline before boarding the airplane. • If there are restrictions on the use of computer wireless features on an airplane, you need to disable your computer wireless features before boarding. To disable the wireless features, see “Enabling or disabling the wireless feature” on page 36. Wireless network setup To use the built-in wireless networking card (the 802.
• Access Connections gauge states: wireless LAN – – Power to the wireless radio is off or no signal. Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve the signal strength, move your computer closer to the wireless access point. – Power to the wireless radio is on. The signal strength of the wireless connection is marginal. – Power to the wireless radio is on. The signal strength of the wireless connection is excellent.
– Signal level 1 – Signal level 2 – Signal level 3 Note: If you have trouble in making a connection, try moving your computer closer to your wireless access point. Enabling or disabling the wireless feature To enable or disable the wireless features, do one of the following: • For Windows 7: Press Fn+F5 to open the wireless radio switchboard. Turn on or turn off the wireless feature as desired. • For Windows 8: Press Fn+F5 to enable or disable the Airplane mode.
2. Turn on the external monitor. 3. Change the display output location by pressing Fn+F7. This enables you to switch between viewing output on the external monitor, the computer monitor, or both monitors. Note: If your computer cannot detect the external monitor, right-click on the desktop, then select Screen resolution. Click the Detect button. Setting the monitor type To set your external monitor type, do the following: 1.
• ThinkPad Mini Dock Series 3 • ThinkPad Mini Dock Series 3 with USB 3.0 • ThinkPad Mini Dock Plus Series 3 • ThinkPad Mini Dock Plus Series 3 with USB 3.0 Notes: • The screen mode that can be used depends on the specifications of the DVI monitor. • Before you attach the DVI monitor, make sure that the computer is attached to the expansion unit and the system works properly. To attach the DVI monitor, do the following: 1. Turn off the computer. 2.
Using the Mini DisplayPort connector Depending on the model, your computer might have a Mini DisplayPort connector, a digital display interface for connecting various external devices, such as CRT monitors, LCD monitors, projectors, or even high-definition televisions. This connector enables a plug-and-play setup and supports adapters that can plug into DVI, VGA, or HDMI connectors. The Mini DisplayPort connector of your computer supports audio as well as video streaming.
1. Right-click on the desktop, and click Screen resolution. 2. Click the monitor-1 icon (for the primary display, the computer display). 3. Set the resolution for the primary display. 4. Click the monitor-2 icon (for the secondary display, the external display). 5. Set the resolution for the secondary display. 6. Click Advanced settings and set up the color quality on the Monitor tab. 7. Click OK to apply the changes.
Using an integrated camera If your computer has an integrated camera, you can use the camera to preview your video image and take a snapshot of your current image. To start the camera, do the following: • For Windows 7: Press Fn+F6 to open the Communications Utility settings window. • For Windows 8: Press Fn+F6 to start the Lenovo Settings program. Then click Camera. When the camera is started, the green camera-in-use indicator turns on.
• SDXC card • MultiMediaCard Notes: • Your computer does not support the CPRM feature for SD cards. • While transferring data to or from a flash media card, such as an SD card, do not put your computer into sleep or hibernation mode before the data transfer is complete; otherwise, your data could become damaged. Installing an ExpressCard, a flash media card, or a smart card Attention: Before you start installing a card, touch a metal table or a grounded metal object.
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and travelling with your computer. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
screen clean and set the brightness to levels that enable you to see the screen clearly. Press Fn+F8 or Fn+F9 to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position. Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to best suit your desired posture. Arm and hand position: If available, use chair arm rests or an area on your working surface to provide weight support for your arms.
Assistive technologies Some accessibility technologies are available through the Accessibility Options program. Depending on your operating system, the number of accessibility options available varies. In general, accessibility options enhance the way users with hearing, vision, or mobility limitations navigate and use their computer. For example, some users might not have the fine motor skills required to use a mouse or select key combinations.
• External mouse, if you are accustomed to using one • Ethernet cable • Extra battery, charged • A quality carrying case that provides adequate cushion and protection • External storage device If you are traveling to another country, you might want to consider taking an ac power adapter for the country to which you are travelling. To purchase travel accessories, go to http://www.lenovo.com/accessories.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
2. Type the master hard disk password. Note: To return to the icon , press F1 again. If this icon is displayed, type a supervisor password. Power-on password You can set a power-on password to help protect your computer against access by unauthorized users. If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the computer. You must enter the correct password to start using the computer. Setting a power-on password 1. Print these instructions. 2.
no one else knows it. Then the administrator sets a user password for each computer in the network, and tells each user the password for his or her computer. The user can then change the user password as desired, but the administrator still can get access by using the master password. Note: When a master hard disk password is set, only the administrator can remove the user hard disk password. Setting a hard disk password 1. Print these instructions. 2. Save all open files, and exit all applications. 3.
Changing or removing a hard disk password Follow steps 1 through 7 in “Setting a hard disk password” on page 49, typing your password to get access to the ThinkPad Setup program. To change or remove the user hard disk password, do the following: • To change the hard disk password, type the current password in the Enter Current Password field. Then type the new password in the Enter New Password field, and retype the password you just entered to verify it in the Confirm New Password field.
– Enabling or disabling the Wake on LAN and Flash over LAN features – Enabling or disabling the Internal Network Option ROM feature – Changing date and time – Enabling or disabling the Lock UEFI BIOS Settings feature – Enabling or disabling the Password at unattended boot feature – Specifying the minimum length for power-on passwords and hard disk passwords – Changing the setting for the security chip – Enabling or disabling the Boot Device List F12 Option feature – Enabling or disabling the Boot Order Lock
b. In the Enter New Password field, type the new supervisor password; then retype the password you just entered to verify it in the Confirm New Password field. • To remove a password, do the following: a. In the Enter Current Password field, type the current supervisor password. b. Leave the Enter New Password and Confirm New Password fields blank. 9. Commit your password to memory and press Enter. A Setup Notice window is displayed.
BitLocker uses a Trusted Platform Module to provide enhanced protection for your data and to ensure early boot component integrity. A compatible TPM is defined as a V1.2 TPM. To check the BitLocker status, go to Control Panel and click System and Security ➙ BitLocker Drive Encryption. For details about Windows BitLocker Drive Encryption, see the help information system of the Windows operating system, or search for “Microsoft Windows BitLocker Drive Encryption Step-by-Step Guide” on the Microsoft Web site.
8. Set other items that you want to set. 9. Press F10 to save changes and exit. 10. Press Enter in the Setup Confirmation window to confirm the exit. To set the security chip, you have to start Client Security Solution, and follow the instructions on the screen. Note: Client Security Solution is not preinstalled on Windows 7 and Windows 8 models. To configure the security chip, you need to download the latest version of Client Security Solution from the Lenovo Web site.
Table 4. LED behavior list_fingerprint reader (continued) LED behavior Description Blinking green The fingerprint reader is ready to swipe in power-on authentication state. Blinking amber The fingerprint could not be authenticated. Steady amber for 15 seconds The power-on authentication feature is disabled after three bad fingerprint swipes.
If you forget your hard disk password, Lenovo cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. Setting the fingerprint reader If you want to change the settings of the fingerprint reader, follow the procedure below.
• Your finger is very dry. • Your finger is stained with dirt, mud, or oil. • The surface of your finger is very different from when you enrolled your fingerprint. • Your finger is wet. • A finger is used that has not been enrolled. To improve the situation, try the following: • Clean or wipe your hands to remove any excess dirt or moisture from the fingers. • Enroll and use a different finger for authentication. • If your hands are too dry, apply lotion to them.
Using and understanding firewalls If your system is preinstalled with a firewall program, it protects against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information about how to use the firewall program, refer to the on-line help that comes with the program. Protecting data against viruses Your computer preinstalled with an antivirus program so you can detect and eliminate viruses.
Chapter 5. Recovery overview This chapter provides information about the recovery solutions on computers preinstalled with the Windows 7 operating system or the Windows 8 operating system.
Creating recovery media Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media On the Windows 7 operating system operating system, you can use recovery media to restore the computer to the factory default settings only.
2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation. Performing a recovery operation To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1.
Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 64. 4. Do one of the following: • To rescue files from your hard disk drive or from a backup, click Rescue files and follow the instructions on the screen. • To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen.
2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. • If you have created a rescue medium using the secondary internal hard disk drive, set the secondary internal hard disk drive as the first boot device in the startup device sequence to start the rescue medium.
Attention: If you need updated device drivers, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 132. Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: • Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 62.
Advanced startup options Advanced startup options enable you to change the startup settings of your Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image. To use the advanced startup options, do the following: 1. Move your cursor to the bottom right corner of the screen to bring up the charms. Click Settings ➙ Change PC settings ➙ General. 2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3.
66 User Guide
Chapter 6. Replacing devices This chapter provides instructions on how to install or replace some hardware for your computer.
Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system”. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo.
4. Insert a fully charged battery until it clicks into place. 5. Slide the battery latch to the locked position. 6. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster.
3. Remove the battery. See “Replacing the battery” on page 67. 4. Loosen the screws 1 , then remove the cover 2 . 5. If the a memory module already is installed in the memory slot, press out on the latches on both edges of the socket at the same time. Then remove it and save it for future use. 6. Find the notch on the contact edge side of the new memory module you are installing. Attention: To avoid damaging the memory module, do not touch its contact edge.
7. Make sure that the notch on the memory module aligns correctly with the key in the memory slot, then insert the memory module into the socket at an angle of about 20 degrees. Press it in firmly. 8. Pivot the memory module downward until it snaps into place. 9. Make sure that the memory module is firmly fixed in the slot and cannot be moved easily. 10. Reinstall the memory slot cover and tighten the screws. 11. Reinstall the battery. See “Replacing the battery” on page 67. 12.
Replacing the hard disk drive or solid state drive Before you start, print these instructions. When replacing the drive, be sure to follow the precautions. Attention: The hard disk drive or solid state drive is very sensitive. Incorrect handling can cause damage and permanent loss of data. Observe the following guidelines: • Replace the hard disk drive or solid state drive only if you upgrade it or have it repaired.
5. Remove the hard disk drive or solid state drive by pulling out the tab. 6. Detach the side rubber rails from the hard disk drive or the side spacer rails from the solid state drive. 7. Attach the side rubber rails to the new hard disk drive or the side spacer rails to the new solid state drive. Chapter 6.
8. Insert the hard disk drive or solid state drive into the bay, then slide it firmly into place. 9. Reinstall the cover of the bay 1 , then reinstall the screw 2 . 10. Reinstall the battery. See “Replacing the battery” on page 67. 11. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous.
4. Loosen the screws on the cover 1 , then remove the cover 2 . 5. Remove the two screws that secure the keyboard. 6. Turn the computer over and open the display. 7. Push hard in the direction shown by the arrows 1 to unlatch the front side of the keyboard. The keyboard will open up slightly 2 . Chapter 6.
8. Carefully lift the keyboard until you can see how it is connected. Hold the keyboard above the computer, and then detach the connector 1 . Remove the keyboard 2 . To install the keyboard, do the following: 1. Attach the connector.
2. Insert the keyboard. Make sure that the front edges of the keyboard are under the frame, and then press the keyboard downward. 3. Slide the keyboard until it is secured in place. 4. Close the computer display, and turn the computer over. Reinstall the two screws. Chapter 6.
5. Reinstall the memory slot cover and tighten the screws. 6. Reinstall the battery. See “Replacing the battery” on page 67. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a PCI Express Mini Card for wireless LAN/WiMAX connection This topic provides instructions on replacing a PCI Express Mini Card for wireless LAN/WiMAX connection. DANGER Electric current from power, telephone, and communication cables is hazardous.
4. Loosen the screws 1 , then remove the cover 2 . 5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. 6. Remove the screw 1 . The card pops up 2 . Chapter 6.
7. Remove the card. 8. Align the contact edge of the new PCI Express Mini Card with the corresponding socket contact of the computer. Note: If the new PCI Express Mini Card has two connectors, as in the following illustration, put the white cable in the cable protection tube.
9. Pivot the card until you can snap it into place by pressing the upper side of the connectors 1 , and secure the card with the screw 2 . 10. Connect the cables to the new PCI Express Mini Card. Be sure to attach the gray cable to the connector marked “MAIN” or “M” on the card, and the black cable to the connector marked “AUX” or “A”.
12. Reinstall the battery. See “Replacing the battery” on page 67. 13. Turn the computer over again. Connect the ac power adapter and all cables. To replace a PCI Express Mini Card with three connectors If your computer has the Multiple Input Multiple Output (MIMO) feature, a PCI Express Mini Card that has three connectors comes with the computer. To replace the card, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer.
6. Remove the screw 1 . The card pops up 2 . 7. Remove the card. Chapter 6.
8. Align the contact edge of the new card with the corresponding socket contact of the computer. Note: If the new PCI Express Mini Card has two connectors, as in the following illustration, put the white cable in the cable protection tube. 9. Pivot the card until you can snap it into place by pressing the upper side of the connectors 1 , and secure the card with the screw 2 .
10. Connect the cables to the new PCI Express Mini Card. Be sure to attach the gray cable to the connector marked “TR1” on the card, the white cable to the connector marked “RO” or “TR3” (center), and the black cable to the connector marked “TR2”. 11. Reinstall the memory slot cover and tighten the screws. 12. Reinstall the battery. See “Replacing the battery” on page 67. 13. Turn the computer over again. Connect the ac power adapter and all cables.
2. Close the computer display, and turn the computer over. 3. Remove the battery. See “Replacing the battery” on page 67. 4. Loosen the screws 1 , then remove the cover 2 . 5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them.
7. Remove the card. 8. Align the contact edge of the new wireless WAN card with the corresponding socket. 9. Pivot the card until you can snap it into place by pressing the upper side of each connector 1 . Secure the card with the screw 2 . Note: Depending on the system configuration of your computer, the card might have only one connector. Chapter 6.
10. Connect the cables to the new wireless WAN card. Note: Depending on the model, the marking for the connectors on your card might look different from the one shown in the illustration above. Be sure to attach the red cable to the MAIN or M connector, and the blue cable to the AUX or A connector. 11. Reinstall the memory slot cover and tighten the screws. 12. Reinstall the battery. See “Replacing the battery” on page 67. 13. Turn the computer over again.
4. Loosen the screws 1 , then remove the cover 2 . 5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. Note: Depending on the system configuration of your computer, the card might have only one connector. 6. Remove the screw 1 . The card with the bracket pops up 2 . Chapter 6.
7. Remove the card with the bracket. 8. Pull the card out of the bracket. 9. Insert the new card into the bracket. 10. Align the contact edge of the new wireless WAN card with the corresponding socket.
11. Pivot the card until you can snap it into place by pressing the upper side of each connector 1 . Secure the card with the screw 2 . Note: Depending on the system configuration of your computer, the card might have only one connector. 12. Connect the cables to the new PCI Express Half Mini card. Note: Depending on the model, the marking for the connectors on your card might look different from the one shown in the illustration above.
14. Reinstall the battery. See “Replacing the battery” on page 67. 15. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the Serial Ultrabay Slim device To replace the Serial Ultrabay Slim device, do the following: 1. Turn off the computer, then disconnect the ac power adapter and all cables from the computer. 2. Unlock the bay lock latch and hold it in the unlocked position.
Your computer might require a SIM card to establish wireless WAN connections. Depending on the country of delivery, the SIM card might already be installed in your computer or will be part of the shipping contents that came with your computer. If you find the SIM cards included in the shipping contents, a dummy card is installed in the SIM card slot. Then proceed with the following instructions. Note: The SIM card is identified by the IC chip mounted on one side of the card.
Replacing the backup battery Before you start, print these instructions. DANGER If the backup battery is incorrectly replaced, there is danger of an explosion. The backup battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it.
7. Reinstall the keyboard. See “Replacing the keyboard” on page 74. 8. Reinstall the battery. See “Replacing the battery” on page 67. 9. Turn the computer over again. Connect the ac power adapter and all cables. Chapter 6.
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Chapter 7. Enhancing your computer This chapter provides information on installing devices and taking advantage of your computer's high-technology features. • “Finding ThinkPad options” on page 97 • “Using the Serial Ultrabay Slim bay” on page 97 • “ThinkPad docking stations and port replicators” on page 100 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
2. Replace the device following instructions in “Replacing the Serial Ultrabay Slim device” on page 92. Installing a secondary hard disk drive into the Serial Ultrabay Slim bay You can upgrade the capacity of your computer by installing a secondary hard disk drive. To install a secondary hard disk drive into your computer, do the following: 1. If another Serial Ultrabay Slim device or a dummy device is installed in the Serial Ultrabay Slim bay, remove the device.
2. Insert the hard disk drive into the adapter with the label facing upward. Note: If your hard disk drive has a strap, be sure not to leave it under the drive. 3. Connect the hard disk drive to its connector. Chapter 7.
4. Close the hard disk drive stopper to secure the hard disk drive in place. Notes: • Make sure that the hard disk drive is inserted tightly into the hard disk drive adapter. • You cannot insert a hard disk drive for other ThinkPad computers into this ThinkPad Serial Hard Drive Bay Adapter III. If you want to use the files on the hard disk drive of another ThinkPad computer, copy the files to a removable storage device.
• ThinkPad Port Replicator Series 3 with USB 3.0 • ThinkPad Mini Dock Series 3 • ThinkPad Mini Dock Series 3 with USB 3.0 • ThinkPad Mini Dock Plus Series 3 • ThinkPad Mini Dock Plus Series 3 with USB 3.0 Attach your computer to one of the docking stations or port replicators to expand the working capability. When the computer is attached to a port replicator or docking station, never pick up the assembly by taking hold of the computer alone. Always hold the whole assembly.
ThinkPad Mini Dock Series 3 and ThinkPad Mini Dock Series 3 with USB 3.0 1 Power button: Press the power button to turn the computer on or off. 2 Key lock indicator: This indicator lights when the system lock key is in the locked position. When the system lock key is in the locked position, the eject button of the docking station is locked; you cannot attach or remove your computer. 3 Docking status indicator: This indicator lights when your computer is docked.
2 Key lock indicator: This indicator lights when the system lock key is in the locked position. When the system lock key is in the locked position, the eject button of the docking station is locked; you cannot attach or remove your computer. 3 Docking status indicator: This indicator lights when your computer is docked. 4 Eject button: Press the eject button to release the computer from the docking station.
ThinkPad Mini Dock Series 3 and ThinkPad Mini Dock Series 3 with USB 3.0 1 Power jack: Connect the ac power adapter. 2 DisplayPort connector: Connect a display device. 3 DVI connector: Connect a monitor that supports Single-Link DVI. Note: The DVI connector provides a digital interface only. This connector can only be used with a computer that supports DVI connection established through docking stations. 4 Headphone jack: 1/8 inch (3.5 mm) in diameter. Use it to connect an external headphone.
ThinkPad Mini Dock Plus Series 3 and ThinkPad Mini Dock Plus Series 3 with USB 3.0 1 3 DisplayPort connectors: Connect display devices. 2 4 DVI connectors: Connect monitors that support Single-Link DVI. Note: The DVI connectors provide a digital interface only. The connectors can only be used with a computer that supports DVI connection established through docking stations. 5 Ethernet connector: Connect the port replicator to an Ethernet LAN.
• If your computer is operating, make sure that it has finished any operations involving devices that are connected to a USB connector. Also make sure that any connection to an Ethernet connector has been disconnected. • The following illustrations are for the ThinkPad Mini Dock Series 3. The procedure is the same for other docking stations. For port replicators, start with step 2. 1. Make sure that the system lock key is in place and in the unlocked (horizontal) position. 2.
3. Put your computer on the platform of the docking station, making sure that the top-left corner of the computer is aligned with the guide plate. 4. Insert your computer into the docking station until you hear a click. The computer is attached to the docking station. Note: If the docking status indicator is not lighted after you attach the docking station, your computer is not correctly connected. Check the ac power adapter of the docking station, or disconnect and re-attach the ac power adapter.
Detaching a ThinkPad port replicator or docking station To detach your computer from the port replicator or docking station, do the following: 1. Ensure that: • The devices connected to USB connectors are not in use. • The connection to an Ethernet connector has been ended. • The system lock key of the docking station is in place and in the unlocked (horizontal) position for: – ThinkPad Mini Dock Series 3 – ThinkPad Mini Dock Series 3 with USB 3.
Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device or security feature. For the ThinkPad docking stations, in addition to attaching a mechanical lock to the docking station, you also can use the system lock key to lock the eject button. When the eject button is locked, the computer cannot be detached from the docking station.
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Chapter 8. Advanced configuration While it is important to protect files, data, and settings that are on the hard disk drive, you also might need to install a new operating system, install new device drivers, update your system UEFI BIOS, or recover preinstalled software. This topic will help you handle your computer with proper care and keep it in top working shape.
– After installing the operating system, you should not change the initial UEFI/Legacy Boot setting in ThinkPad Setup. The UEFI/Legacy Boot setting must be the same as it was when the Windows operating system image was installed. Otherwise, the operating system will not boot correctly.
The name of each subfolder is the number of a fix module. For information about each fix module, go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/, type the number of the fix module you need in the search field, and click Search. To install a fix module, run the EXE file in a subfolder and follow the instructions on the screen.
Installing the driver for USB 3.0 on the Windows 7 operating system If your computer is installed with the Windows 7 operating system, it supports USB 3.0 functions. To use the USB 3.0 connectors, you need to download and install the USB 3.0 driver after you reinstalled the Windows 7 operating system by doing the following: 1. Go to http://www.lenovo.com/support. Find your model and display the driver links. 2. Select the USB 3.
Note: If you cannot find the Supplement files, device drivers, and program software you need on your hard disk drive, or if you want to receive updates and the latest information about them, go to http://www.lenovo.com/ThinkPadDrivers. ThinkPad Setup Your computer comes with the ThinkPad Setup program to enable you to select various setup parameters. To start ThinkPad Setup, do the following: 1. Turn on the computer. When the logo screen is displayed, press the F1 key.
• UEFI secure boot Config menu If you need to change the configuration of your computer, select Config from the ThinkPad Setup program main menu. The following table lists the Config menu items. Notes: • Default values are in boldface. The default settings are already optimized for you. If you consider changing the computer configuration, proceed with extreme caution. Setting the configuration incorrectly might cause unexpected results.
Table 5. Config menu items (continued) Menu item USB Submenu item Value Comments UEFI PXE Boot Priority (for Both with UEFI first boot mode, and IPv6 and IPv4 stacks are both enabled.) • IPv6 First Select network stack priority for UEFI PXE boot. USB UEFI BIOS Support • Disabled • IPv4 First • Enabled Always On USB • Disabled • Enabled Always On USB Charge in off mode • Disabled USB 3.0 Mode • Disabled • Enabled • Enabled • Auto Enable or disable boot support for storage devices.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments Fn and Ctrl Key swap • Disabled If you select Enabled, the Fn key works as the Ctrl key, and the Ctrl key works as the Fn key. • Enabled Note: Even when Enabled is selected, you need to press the Fn key to resume the computer from sleep mode to normal operation.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments only if you are using a Windows 7 model. Power Intel SpeedStep® technology (Intel SpeedStep mounted models only) • Disabled Select the mode of Intel SpeedStep technology at runtime.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments Power On with AC Attach • Disabled Enable or disable a feature that powers on the system when the ac power adapter is attached. • Enabled If you select Enabled, the system is powered on when the ac power adapter is attached. When the system is in hibernate state, the system resumes. If you select Disabled, the system is not powered on nor resumed when the ac power adapter is attached.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments CPU Core Multi-Processing • Disabled Enable or disable additional execution core units within a CPU. • Enabled Note: If you are using a computer with a single-core processor, this item is not available. Intel AMT Intel Hyper-Threading Technology • Disabled Intel AMT Control • Disabled Enable or disable additional logical processors within a processor core.
Date/Time menu If you need to set the current date and time of your computer, select Date/Time from the ThinkPad Setup menu. The following submenu is displayed: • System Date • System Time To change the date and time, do the following: 1. Using the up and down arrow keys, select the item to change-date or time. 2. Press Tab, Shift Tab, or Enter to select a field. 3. Type the date or time. Note: Another way to adjust date and time is press the “–” or “+” key.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments computer goes ahead and loads the operating system. To prevent unauthorized access, set the user authentication on the operating system. Password at restart • Disabled • Enabled Power-On Password • Disabled If you select and enable Password at restart, a password prompt is displayed when you restart the computer.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments Security Chip Security Chip • Active If you select Active, the security chip is functional. If you select Inactive, the security chip option is visible, but is not functional. If you select Disabled, the security chip is hidden and the option is not functional.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments I/O Port Access Ethernet LAN • Disabled If you select Enabled, you can use the Ethernet LAN device.
Table 6. Security menu items (continued) Menu item Submenu item Value • Permanently Disabled Comments an optional monitoring service from Absolute Software. Note: If you set the computrace module activation to Permanently Disabled, you will be unable to enable this setting again. Secure Boot Secure Boot Platform Mode • Disabled • Enabled Enables or disables UEFI Secure Boot feature. Windows 8 operating system requires this feature to be enabled. • Setup Mode Specify the system operating mode.
• Use F6 or the combination of Shift and + to move the device up to a higher priority. • Use F5 or – to move the device down to a lower priority. • Use the combination of Shift and ! to exclude or include a device. 3. Press F10 to save the changes and restart the system. To change the startup sequence temporarily so that the system starts up from a different drive, do the following: 1. Turn off the computer. 2. Turn on the computer; then, while the ThinkPad logo is displayed, press F12. 3.
Table 7. Startup menu items (continued) Menu item Value Comments Boot Mode • Quick Screen during the POST: • Diagnostics • Quick: The ThinkPad Logo screen is displayed. • Diagnostics: Text messages are displayed. Note: You also can enter Diagnostic mode by pressing Esc during POST. Option Keys display • Disabled • Enabled Boot Device List F12 Option • Disabled • Enabled Boot Order Lock • Disabled • Enabled If you select Disabled, the “To interrupt normal startup, press the Enter key.
Using system management This section is intended primarily for network administrators. Your computer is designed for manageability, so that you can redirect more of your resources to better meet your business objectives. This manageability, or so called as Total Cost of Ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting hard disk drive, and installing software.
• Wake on LAN • Network Boot sequence • Flash update If an administrator password (supervisor password) has been set, you will need to specify it when you start ThinkPad Setup to use these functions. Wake on LAN When the Wake on LAN feature is enabled on a computer that is connected to a LAN, a network administrator can start the computer remotely from a management console, using remote network-management software.
Chapter 9. Preventing problems An important part of owning a ThinkPad notebook is maintenance. With proper care, you can avoid common problems. The chapter provides information that can help you to keep your computer running smoothly.
– If your computer uses discs as the recovery media, do not remove the disc from the drive until prompted to do so. • For suspected hard disk drive issues, refer to “Diagnosing problems” on page 137 prior to calling the Customer Support Center. If your computer does not start up, download the files to create a bootable self-test media from the following Web site: http://www.lenovo.com/hddtest. Run the test and record any messages or error codes.
Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Be careful about where and how you work • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
• Turn off your computer if you are replacing the hard disk drive or solid state drive. • When replacing the primary hard disk drive or solid state drive, reattach the cover of the drive slot. • Store your external and removable hard disk or optical drives in the appropriate containers or packaging when they are not being used. • Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body.
1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7.
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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 137 • “Troubleshooting” on page 137 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
2. While the machine is turned off, remove all power sources from the computer (battery and ac power). Hold down the power button for 10 seconds. Plug in the ac power while keeping the battery out of the computer. If the computer does not turn back on, continue to step 3. Note: Once the computer starts up and enters the Windows environment, use the proper shutdown procedure to turn the computer off. Once the machine is off, reattach the battery and restart the computer.
Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced. • Message: 0182: Bad CRC of Security Settings in EEPROM. Enter ThinkPad Setup. Solution: Checksum of the Security settings in the EEPROM is not correct. Enter ThinkPad Setup to check Security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced.
Solution: Neither the date nor the time is set in the computer. Set the date and time, using the ThinkPad Setup. • Message: 1802: Unauthorized network card is plugged in - Power off and remove the network card. Solution: The mini PCI Express network card is not supported on this computer. Remove it. • Message: 1820: More than one external fingerprint readers are attached. Power off and remove all but the reader that you set up within your main operating system.
– Restore the system configuration to what it was before your computer entered hibernation mode. – If the memory size has been changed, re-create the hibernation file. • Message: Fan error Solution: Cooling fan has failed. Have the computer serviced. • Message: This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
2. If you still see only the cursor on the screen, do the following: – If you have used the partition software, examine the partition on the hard disk drive by using the software, and recover the partition if required. – If your system is installed with the Windows 7 operating system, use Rescue and Recovery workspace or the recovery discs to restore the system to the factory state.
Networking The following are the most common networking problems: Ethernet problems • Problem: Your computer cannot connect to the network. Solution: Make sure that: – The cable is installed properly. The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters.
A wireless LAN problem Problem: You cannot connect to the network using the built-in wireless network card. Solution: Make sure that: • Your wireless LAN driver is the latest version. • your computer is within range of a wireless access point. • The wireless radio is enabled. Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the Windows notification area. For Windows 7 operating system, check the Network Name (SSID) and your encryption information.
– When the TrackPoint pointing device is kept pressed for a long time – When the temperature changes • Problem: The TrackPoint pointing device or touch pad does not work. Solution: Make sure that the TrackPoint pointing device or touch pad is enabled in the UltraNav Device Setting window. Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3.
3. Select Change display settings. Check whether the screen resolution is correctly set. 4. Click Advanced Settings. 5. Click the Adapter tab. Ensure that the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer. 6. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Solution: Make sure that: – The monitor information is correct and the appropriate monitor type is selected. Refer to the solution to the above problem. – Make sure that an appropriate refresh rate is selected by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and click Screen resolution.
• Problem: Recordings made using the microphone input are not loud enough. Solution: Make sure that the Microphone Boost function is turned on and set by doing the following: 1. Open Control Panel and click Hardware and Sound. 2. Click Sound. 3. Click the Recording tab in the Sound window. 4. Select Microphone, and click the Properties button. 5. Click the Levels tab, and move the Microphone Boost slider upwards. 6. Click OK. Note: For details about controlling volume, refer to your Windows online help.
Solution: Once the headphone is attached, the streaming is automatically redirected to it. If you want to listen to sound from the speakers again, be sure to set those speakers as the default device. For details, refer to the help information system for Realtek HD Audio. Fingerprint reader problems • Problem: The surface of the reader is dirty, stained, or wet. Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth.
• Problem: The computer does not operate with a fully charged battery pack. Solution: The surge protector in the battery pack might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. • Problem: The battery pack cannot be charged. Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery.
c. Remove the battery. Refer to “Replacing the battery” on page 67. d. Remove the memory (SO-DIMM). Refer to “Replacing a memory module” on page 69. e. Remove the PCI Express Mini Card. Refer to “Replacing a PCI Express Mini Card for wireless LAN/WiMAX connection” on page 78. f. Remove the hard disk drive and solid state drive. Refer to “Replacing the hard disk drive or solid state drive” on page 72. g. Remove the Ultrabay devices. Refer to “Replacing the Serial Ultrabay Slim device” on page 92. h.
– The battery is charged. – The operating temperature is within the acceptable range. Refer to “Operating environment” on page 13. If the battery is charged and the temperature is within range, have the computer serviced. • Problem: A critical low-battery error occurs, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac power adapter to the computer and plug it into an electrical outlet, or replace the battery with a charged one.
Solution: On the Boot menu of ThinkPad Setup, make sure that the hard disk drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and press Shift+1 to move it back to the Boot priority order list. • Problem: After setting a hard disk password on the hard disk drive of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password.
Solution: Be sure that the disc meets the standards for your country. Usually, a disc that meets the local standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good. • Problem: The HD DVD tab in the WinDVD8 program is dimmed and I cannot use it. Solution: Your computer does not support an HD DVD drive. A software problems Problem: An program does not run correctly.
Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 155 • “Getting help and service” on page 155 • “Purchasing additional services” on page 157 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site. Registering your computer Register your computer with Lenovo.
Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web. Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc.
• • • • • Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX.
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Appendix A. Regulatory information Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
• Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers.
The main antenna connected to the wireless LAN or WiMAX feature is located at the top left corner of the computer display. 2 Wireless WAN antenna (Main) If your computer comes with a wireless WAN feature, its transmitter antenna is located at the top left portion of the computer display. 3 Wireless WAN antenna (Auxiliary) If your computer comes with a wireless WAN feature, the auxiliary antenna is located at the top right portion of the computer display.
If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/ThinkPadUserGuides Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list.
European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan When attaching an external monitor If you attach an external monitor, a video interface cable with a ferrite core installed on the cable is required.
Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at http://www.lenovo.com/social_responsibility/us/en/.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
4. Right-click your network adapter device, and click Properties. 5. Click the Power Management tab. 6. Clear the Allow this device to wake the computer check box. 7. Click OK.
Appendix D. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkLight ThinkPad ThinkVantage TrackPoint Ultrabay UltraConnect UltraNav Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, Bing, BitLocker are trademarks of the Microsoft group of companies.
Appendix E. Restriction of Hazardous Substances Directive (RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
