User guide

Chapter8.Troubleshootingcomputerproblems

Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.

NoticeforusersinU.S.A.

•Ifyourproductisnotworkingcorrectly,donotreturnittothestore.

•Fortechnicalassistance,contactaLenovoSupportspecialist24hoursadaybycallingtollfree1-877-4LENOVO

(1-877-453-6686).

•Additionally,youcanndsupportinformationandupdatesontheLenovoSupportWebsiteat:

http://www.lenovo.com/support

Troubleshooting

Tomakesurethatyourcomputerhasthefeaturesthatareintroducedinthefollowingsections,consultthe

onlinehelporthelistshippedwithyourcomputer.

Batteryandpowerproblems

Thistopicprovidesinstructionsontroubleshootingbatteryandpowerproblems.

Printtheseinstructionsrst.

Thebatterypackcannotbefullychargedinthestandardchargetimewhenthecomputeristurnedoff.

Thebatterypackmightbeover-discharged.Dothefollowing:

1.Ensurethatthecomputeristurnedoff.

2.Ensurethattheover-dischargedbatterypackisinthecomputer.

3.Connecttheacpoweradaptertothecomputerandletitcharge.

Note:Ifaquickchargerisavailable,useittochargetheover-dischargedbatterypack.Ifthebatterypack

stillcannotbefullychargedin24hours,useanewbatterypack.

Thecomputerturnsoffbeforethebatterystatusindicatorshowsempty,orthecomputeroperates

afterthebatterystatusindicatorshowsempty.

Dischargeandrechargethebatterypack.

Theoperatingtimeofafullychargedbatterypackisshort.

Dischargeandrechargethebatterypack.Iftheproblempersists,useanewbatterypack.

Thecomputerdoesnotoperatewithafullychargedbatterypack.

Thesurgeprotectorinthebatterypackmightbeactive.Turnoffthecomputerforoneminutetodisablethe

surgeprotector;thenturnonthecomputeragain.

Thebatterypackcannotbecharged.

Youcannotchargethebatterywhenitistoohot.Ifthebatteryishot,removeitfromthecomputerandletit

cooltoroomtemperature.Afteritcools,reinstallitandrechargethebattery.Iftheproblempersists,contact

yourlocalCustomerSupportCenter.