ThinkCentre M73 User Guide Machine Types: 10B4, 10B5, 10B6, 10B7, 10HL, and 10HM
Note: Before using this information and the product it supports, be sure to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 125. Fifth Edition (April 2015) © Copyright Lenovo 2013, 2015. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Important safety information . . . . . . v Service and upgrades . . . . . . Static electricity prevention . . . . Power cords and power adapters . Extension cords and related devices Plugs and outlets. . . . . . . . External devices . . . . . . . . Heat and product ventilation . . . Operating environment . . . . . Laser compliance statement . . . Power supply statement . . . . . Cleaning and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the front audio and USB assembly . . . . . . . . . . . . . . Replacing the system fan assembly . . . Replacing the WiFi units . . . . . . . . Installing or removing the rear WiFi antenna Installing or removing the front WiFi antenna Replacing the keyboard . . . . . . . . Replacing the mouse . . . . . . . . . Completing the parts replacement . . . . . . . . . . . . Chapter 6. Recovery information . . . Recovery information for the Windows 7 operating system . . . . . . . . . . . . . . . . . .
Calling for service. . . . . . . . . . . . Using other services . . . . . . . . . . Purchasing additional services . . . . . . Appendix A. Notices . . . . . . . . . 125 Trademarks . . . . . . . . . . . . . . . . Appendix B. Regulatory information . . . . . . . . . . . . . Export classification notice . . . . . . . Television output notice . . . . . . . . Electronic emissions notices . . . . . . Federal Communications Commission Declaration of Conformity . . . . . Eurasian compliance mark . . . . . . .
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Power supply statement Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Cleaning and maintenance Keep your computer and workspace clean.
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
• Internal speaker (available on some models) Connectivity • 100/1000 Mbps integrated Ethernet controller • PCIE x1 Fax modem (some models) System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history
Input/Output (I/O) features • 9-pin serial port (one standard and one optional) • One Ethernet connector • One DisplayPort connector • One VGA monitor connector • One Personal System/2 (PS/2) keyboard connector • One PS/2 mouse connector • Four Universal Serial Bus (USB) 2.0 connectors (two on the front panel and two on the rear panel) • Two USB 3.
Your computer is preinstalled with software programs to help you work more easily and securely. For more information, see “Lenovo programs” on page 5. Preinstalled operating system Your computer is preinstalled with one of the following operating systems: • Microsoft Windows 7 operating system • Microsoft Windows 8 operating system • Microsoft Windows 8.1 operating system Operating system(s), certified or tested for compatibility1 (varies by model type) • Linux® 1.
Specifications This section lists the physical specifications for your computer. Dimensions Width: 99.7 mm (3.93 inches) Height: 338 mm (13.31 inches) Depth: 385 mm (15.16 inches) Weight Maximum configuration as shipped: 6.6 kg (14.55 lb) (without package) Maximum configuration as shipped: 8.96 kg (19.
Note: If you do not find the program you need, open the Lenovo ThinkVantage® Tools program to find the dimmed icon for the program. Then double-click the icon to install the program. To access Lenovo programs through Windows Search, do the following: 1. Click the Start button and then type the program name or the icon name into the search box. 2. Locate the program by the program name or the icon name and then click the program to launch it.
• On the Windows 8.1 operating system, press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. Find the desired program in the apps list or search for it in the search box in the top-right corner of the screen.
Use the Lenovo Reach program to enhance your cloud experience. Lenovo Reach keeps you connected at all times and enables you to access all your favorite items from personal computers, smartphones, or tablets. With Lenovo Reach, you can add your favorite Web services to your cloud desktop; stay logged in to Web sites with the cloud password manager; and access, edit, and share your files from anywhere. • Lenovo SHAREit (Windows 7, Windows 8, and Windows 8.
The View Management Utility program enables you to easily organize your open windows. It divides your screen into multiple parts and then resizes and positions open windows into different parts to make the best use of your desktop. The program also is able to work across multiple monitors to improve your productivity.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 10 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. 5 6 3 4 Figure 2. Rear connector locations 1 Power cord connector 2 PS/2 mouse connector 3 PS/2 keyboard connector 4 DisplayPort connector 5 VGA monitor connector 6 USB 3.
Connector Description DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. Note: The DisplayPort connector is not applicable on some models. If your computer has a graphics card installed, be sure to use a monitor connector on the graphics card. Ethernet connector Used to attach an Ethernet cable for a local area network (LAN).
Locating components Figure 3 “Component locations” on page 12 shows the locations of the various components in your computer. To open the computer cover, see “Removing the computer cover” on page 40. Figure 3.
Locating parts on the system board Figure 4 “System board part locations” on page 13 shows the locations of the parts on the system board. Figure 4. System board part locations 1 4-pin power connector 2 Microprocessor fan connector 3 Memory slot 1 (DIMM1) 4 Memory slot 2 (DIMM2) 5 Thermal sensor connector 6 4-pin power connectors (number and location vary by model) 7 14-pin power connector 8 Parallel connector 9 SATA 3.0 connectors 10 Power fan connector 11 SATA 2.
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label. Figure 6. Machine type and model label Chapter 1.
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Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Navigating among screens on the Windows 8 and Windows 8.1 operating systems This section provides instructions on how to navigate among the desktop, the Start screen, and applications that were opened from the Start screen on the Windows 8 and Windows 8.1 operating systems. For detailed instructions, see “Navigating on Windows 8” on page 18 or “Navigating on Windows 8.1” on page 19.
1. Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. 2. Tap the desired workspace. • Method 2 1. Swipe in from the left edge of the screen to navigate to the next available workspace. 2. Repeat step 1 until you navigate to the desired workspace.
– Using a pointing device: 1. Do one of the following: • Move the pointer to the extreme top-left corner of the screen and then move the pointer downward along the left edge of the screen. • Move the pointer to the extreme bottom-left corner of the screen and then move the pointer upward along the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen.
– For Windows 8.1: 1. Click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. 2. Scroll to the right side, and click Control Panel in the Windows System section. Using the keyboard Depending on your model, your computer comes with either a standard keyboard or a fingerprint reader keyboard. The Microsoft Windows shortcut keys are provided on both keyboard types.
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button Use this button to select or start a program or menu item. 2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action. 3 Secondary mouse button Use this button to display a menu for the active program, icon, or object.
1. From the Windows desktop, click Start ➙ Control Panel ➙ Appearance and Personalization. 2. In the Taskbar and Start Menu section, click Customize icons on the taskbar. 3. Click Turn system icons on or off and change the volume behaviors from Off to On. 4. Click OK to save the new settings. To add the volume icon to the taskbar on the Windows 8 or Windows 8.1 operating system, do the following: 1. Open Control Panel, and click Appearance and Personalization.
• Do not insert any object other than a CD or DVD into the drive. • Before moving the computer, remove the CD or DVD from the drive. Handling and storing CD and DVD media CD and DVD media are durable and reliable, but they do require some care and special handling. When handling and storing a CD or DVD, follow these guidelines: • Hold the disc by its edges. Do not touch the surface of the side that is not labeled.
– To run the Power2Go program, click Start ➙ All Programs ➙ PowerDVD Create ➙ Power2Go. Follow the instructions on the screen. • On the Windows 8 operating system, run the Power2Go program by doing the following: 1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Then click Search and type Power2Go. 2. Click Power2Go in the left panel to open the program. 3. Follow the instructions on the screen. • On the Windows 8.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Reflected light from shiny surfaces can cause annoying reflections on your monitor screen. Place the monitor at right angles to windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or blinds to block the sunlight.
select one object with your keyboard, the object is highlighted. When you move the pointer to one object with your mouse, the introductory text of the object is displayed. To use on-screen notification, open Control Panel, click Ease of Access ➙ Ease of Access Center, and then click Use text or visual alternatives for sounds. Audio notification Audio notification helps visually impaired people or people with weak sight be aware of the status of their computer.
For more information about how to use and configure Speech Recognition, see the Windows Help and Support information system. Customizable text size Depending on your preference, you can change only the text size instead of changing the size of everything on the desktop. To change the text size, open Control Panel and click Appearances and Personalization ➙ Display. Then, go to Change only the text size and set a text size that meets your needs.
• “Zoom” on page 30 Ease of Access keyboard shortcuts The following table contains keyboard shortcuts that can help make your computer easier to use.
TTY/TDD conversion modem Your computer supports the use of the text telephone (TTY) or the telecommunications device for the deaf (TDD) conversion modem. The modem must be connected between your computer and a TTY/TDD telephone. Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7.
Attaching a Kensington-style cable lock You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the security-lock slot at the rear of your computer and is operated with a key or combination depending on the type selected. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 92. You do not have to set any passwords to use your computer. However, using passwords improves computing security. Windows passwords Depending on your version of the Windows operating system, you can use passwords for a variety of features, including controlling login access, access to shared resources, network access, and individual user settings.
For more information about how to use your antivirus software, refer to the help system of your antivirus software. Chapter 4.
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Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to open the computer cover. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. To open the computer cover, do the following: 1. Remove any media from the drives and turn off all attached devices and the computer. 2.
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 40. 3. Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward to remove it from the computer.
Accessing the system board components and drives Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to access the system board components and drives. To access the system board components and drives, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
5. To lower the drive bay assembly, slightly press the drive bay assembly clip 1 inward and pivot the drive bay assembly downward as shown. Figure 13. Lowering the drive bay assembly Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or replace a memory module.
• If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 14. Removing a memory module • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 15.
8. Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 16. Installing a memory module What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 81.
Figure 17. Removing a PCI Express card Notes: – The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. – If the card is held in place by a retaining latch, press the card retaining latch 1 as shown to disengage the latch. Grasp the card and gently pull it out of the slot. • If you are installing a PCI Express card, remove the screw that secures the appropriate metal slot cover. Then, remove the metal slot cover.
7. Install the new PCI Express card into the appropriate PCI Express card slot on the system board. Then, install the screw to secure the new PCI Express card in place. Figure 18. Installing a PCI Express card 8. If necessary, connect any cables between the PCI Express card and the system board. See “Locating parts on the system board” on page 13 to identify the various connectors on the system board. What to do next: • To work with another piece of hardware, go to the appropriate section.
2. Remove the computer cover. See “Removing the computer cover” on page 40. 3. Locate the battery. See “Locating parts on the system board” on page 13. 4. Remove the old battery. Figure 19. Removing the old battery 5. Install a new battery. Figure 20. Installing a new battery 6. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 81. Note: When the computer is turned on for the first time after replacing the battery, an error message might be displayed.
3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 40. 4. Note the location of the four screws 1 that secure the hard disk drive. Then, pivot the drive bay assembly upward. Figure 21. Pivoting the drive bay assembly 5. Hold the hard disk drive and remove the four screws that secure the hard disk drive. Then, remove the hard disk drive from the drive bay assembly. Figure 22. Removing the hard disk drive 6.
7. Connect one end of the signal cable to the rear of the new hard disk drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 13. Then, locate an available four-wire power connector and connect it to the rear of the new hard disk drive. Figure 23. Connecting a SATA hard disk drive 8.
This section provides instructions on how to replace the solid-state drive. The solid-state drive is only available in some models. It might be installed in the hard disk drive bay or on the bottom of the optical drive bay. • To replace the solid-state drive in the hard disk drive bay, see “Replacing the solid-state drive in the hard disk drive bay” on page 51.
3. Position the solid-state drive into the storage converter so that the holes in the drive are aligned with the corresponding holes in the converter. Then, install the four screws to secure the solid-state drive to the converter. Figure 26. Installing the solid-state drive into the storage converter Replacing the solid-state drive on the bottom of the optical drive bay To replace the solid-state drive on the bottom of the optical drive bay, do the following: 1.
6. Remove the screw 1 and then carefully slide the solid-state drive bracket upward to remove the bracket from the bottom of the optical drive bay. Figure 27. Removing the solid-state drive bracket 7. Remove the four screws that secure the solid-state drive to the bracket. Then, slide the drive as shown to remove it from the bracket. Figure 28. Removing the solid-state drive from the bracket 8. Take the new solid-state drive out of the static-protective package. Chapter 5.
9. Slide the new solid-state drive into the solid-state drive bracket as shown until the four holes in the drive are aligned with the corresponding holes in the bracket. Then, install the four screws to secure the new solid-state drive to the bracket. Figure 29. Installing the solid-state drive into the bracket 10. Carefully slide the solid-state drive bracket downward until it is secured by the three retaining clips 1 on the bottom of the optical drive bay. Figure 30.
11. Install the screw 1 to secure the bracket on the bottom of the optical drive bay. Figure 31. Installing the screw to secure the bracket on the bottom of the optical drive bay 12. Connect one end of the signal cable to the bottom of the new solid-state drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 13. Then, locate an available four-wire power connector and connect it to the bottom of the new solid-state drive.
6. Hold the optical drive and remove the two screws that secure the optical drive. Figure 32. Removing the optical drive screws 7. Slightly press the drive bay assembly clip 1 inward and pivot the drive bay assembly downward as shown. Figure 33.
8. Slide the optical drive out of the front of the computer. Figure 34. Removing the optical drive 9. Slide the new optical drive into the optical drive bay from the front of the computer. Figure 35. Installing a new optical drive Chapter 5.
10. Hold the new optical drive and pivot the drive bay assembly upward. Align the screw holes in the new optical drive with the corresponding holes in the drive bay. Then, install the two screws to secure the new optical drive in place. Figure 36. Installing the optical drive 11. Connect one end of the signal cable to the rear of the new optical drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 13.
CAUTION: The heat sink and fan assembly might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. To replace the heat sink and fan assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover.
5. Follow the following sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw 1 , then fully remove screw 2 , and then fully remove screw 1 . b. Partially remove screw 3 , then fully remove screw 4 , and then fully remove screw 3 . Note: Carefully remove the four screws from the system board to avoid any possible damage to the system board. The four screws cannot be removed from the heat sink and fan assembly. Figure 39.
10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until it snaps into position. Figure 40. Installing the heat sink fan duct What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 81.
CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To replace the power supply assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
6. At the rear of the computer, remove the three screws that secure the power supply assembly. Press the power supply clip 1 downward to release the power supply assembly and then slide the power supply assembly to the front of the computer. Lift the power supply assembly out of the computer. Figure 42. Removing the power supply assembly 7. Make sure that the new power supply assembly is the correct replacement. Chapter 5.
8. Install the new power supply assembly into the chassis so that the screw holes in the new power supply assembly are aligned with the corresponding holes in the rear of the chassis. Then, install the three screws to secure the new power supply assembly in place. Note: Use only screws provided by Lenovo. Figure 43. Installing the power supply assembly 9. Connect the new power supply assembly cables to all drives and the system board. See “Locating parts on the system board” on page 13.
10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until the two screw holes in the heat sink fan duct are aligned with those in the heat sink and fan assembly. Install the two screws to secure the heat sink fan duct. Figure 44. Installing the heat sink fan duct What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 81.
Note: Do not let the thermal grease on the bottom of the heat sink and fan assembly get in contact with anything. 5. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 . Figure 45. Accessing the microprocessor 6. Lift the microprocessor straight up and out of the microprocessor socket. Notes: • Your microprocessor and socket might look different from the one illustrated. • Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom.
9. Note the orientation of the new microprocessor. Hold the new microprocessor by its edges and align the notches 1 on it with the tabs 2 in the microprocessor socket. Then, carefully lower the new microprocessor straight down into the microprocessor socket. Note: The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator. The new microprocessor is in the correct orientation when this indicator points to the beveled corner 4 of the microprocessor socket.
3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 40. 4. Pivot the drive bay assembly upward and disconnect the front audio and USB assembly cables from the system board and note the cables routing. See “Locating parts on the system board” on page 13. 5. Lower the drive bay assembly. See “Accessing the system board components and drives” on page 42. 6. Remove the screw that secures the front audio and USB assembly bracket.
To replace the system fan assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 40. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 40. 4. Pivot the drive bay assembly upward to gain access to the system fan assembly.
9. Install the new system fan assembly by aligning the new rubber mounts that came with the new system fan assembly with the corresponding holes in the chassis, and then push the rubber mounts through the holes. Then, carefully pull on the tips of the rubber mounts from the bottom until the new system fan assembly is secured in place. Figure 50. Installing the system fan assembly 10. Connect the new system fan assembly cable to the system fan connector on the system board.
• “Installing the WiFi units” on page 73 Removing the WiFi adapter card To remove the WiFi adapter card, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 40. 3. If your computer comes with a WiFi card module that supports the Bluetooth function, disconnect the Bluetooth cable from the WiFi adapter card. Figure 51.
5. Grasp the WiFi adapter card that is currently installed and gently pull it out of the slot. Figure 52. Removing the WiFi adapter card Note: The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. Removing the WiFi card module To remove the WiFi card module, do the following: 1. Remove the WiFi adapter card from the computer, and then disconnect the front and rear WiFi antenna cables from the WiFi card module.
2. Remove the two screws that secure the WiFi card module to the WiFi adapter card. Figure 54. Removing the screws that secure the WiFi card module 3. Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card. Figure 55. Removing the WiFi card module Installing the WiFi units To install the WiFi units, do the following: Chapter 5.
1. Insert the WiFi card module into the mini PCI Express slot, and then install the two screws to secure the WiFi card module to the WiFi adapter card. Figure 56. Installing the WiFi card module 2. Connect the front antenna cable and rear antenna cable to the WiFi card module. Figure 57.
3. Locate the two PCI Express x1 slots on the system board. See “Locating parts on the system board” on page 13. 4. If the installed WiFi card module supports the Bluetooth function, use a Bluetooth cable to connect the Bluetooth connector on the WiFi adapter card to the front USB connector on the system board. 5. Install the WiFi adapter card into one of the two PCI Express x1 slots. Then install the screw to secure the WiFi adapter card in place. Figure 58.
3. Adjust the angle of the rear antenna to lower the risk of breaking the antenna by accident. Figure 59. Installing the rear WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 81. Removing the rear WiFi antenna To remove the rear WiFi antenna, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 81. Installing or removing the front WiFi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the front WiFi antenna. Installing the front WiFi antenna To install the front WiFi antenna, do the following: 1.
5. Stick the front antenna to the front panel as shown. Then insert the front antenna cable through the hole in the front panel. Figure 62. Installing the front WiFi antenna 6. Connect the front antenna cable to the WiFi card module. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 81.
5. Remove the front antenna and cable from the front of the computer. Figure 63. Removing the front WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 81. Replacing the keyboard Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.
Figure 64. Keyboard connectors What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 81. Replacing the mouse Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the mouse. To replace the mouse, do the following: 1. Remove all media from the drives.
Completing the parts replacement After completing the installation or replacement for all parts, you need to close the computer cover and reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program. Refer to Chapter 7 “Using the Setup Utility program” on page 91. To reinstall the computer cover and reconnect cables to your computer, do the following: 1.
Obtaining device drivers You can obtain device drivers that are not preinstalled in your operating systems at http://www.lenovo.com/support. Installation instructions are provided in readme files with the device-driver files.
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. • “Recovery information for the Windows 7 operating system” on page 83 • “Recovery information for the Windows 8 or Windows 8.
Creating recovery media This section provides instructions on how to create recovery media on different operating systems. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.
2. Repeatedly press and release the F11 key when turning on the computer. When you hear beeps or see a logo screen, release the F11 key. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 88. 4.
2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key. 3. In the Please select boot device window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process.
Note: If you need updated device drivers, see “Getting the latest device drivers for your computer” on page 99 for more information. Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to remove and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program. To remove a program in your system, see Microsoft Windows help system for detailed information.
It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Recovery information for the Windows 8 or Windows 8.1 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 or Windows 8.1 operating system.
• For Windows 8: 1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ General. 2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options. 3. Restart your computer following the instructions on the screen. • For Windows 8.1: 1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2.
Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
• Power-On Password • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 91. 2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters.
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.
8. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit. Note: When ErP LPS compliance mode is enabled, you can wake up your computer by doing one of the following: • Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1. Start the Setup Utility program. 2.
• Enabled (default setting) • Disabled After enabling the ICE thermal alert function, when critical thermal situations occur, such as malfunctioning fans, abnormally high temperature, and poor cooling performances, an alert log will be written into the Windows system log. The alert log can help you identify the thermal problems. To configure the ICE thermal alert function, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 91. 2.
Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Click Download Drivers & Software. 3. Click Use Quick Path. 4.
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
Using System Update The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates.
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. Keyboard To clean your computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2.
Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computer supply stores carry pre-moistened towelettes for LCD maintenance. Cleaning a glass-screen surface To clean a glass-screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles.
Chapter 10. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic program. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 121 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 94.
If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information: 1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121. DVD movie will not play Symptom: DVD movie will not play. Actions: • Make sure that the disc surface is clean and not scratched.
• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 121. Intermittent problems Symptom: A problem occurs only occasionally and is difficult to repeat.
Note: For detailed information on how to open Control Panel onWindows 8 and Windows 8.1, see “Navigating among screens on the Windows 8 and Windows 8.1 operating systems” on page 18. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced.
• The wireless Keyboard is located less than ten meters away from the transceiver. • The transceiver is fully installed. Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type.
The image appears to be flickering Symptom: The image appears to be flickering. Actions: • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates.
• “A wireless LAN problem” on page 114 • “A wireless WAN problem” on page 115 • “Bluetooth problem” on page 115 For more information, see “Help and Support” on page 121.
• The switch port and the adapter have the same duplex setting. If you configured the adapter for full duplex, ensure that the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections. • You have installed all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.
A wireless WAN problem Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card. Action: The WAN card is not supported on this computer. Remove it. Note: Some computer models do not have a wireless WAN. Bluetooth problem Symptom: Sound does not come from the Bluetooth headset or headphone but comes from the local speaker even though the headset or headphone is connected using the Headset profile or AV profile. Action: Do the following: 1.
Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. • If the failing option is a SCSI option, verify that: – The cables for all external SCSI options are connected correctly. – The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly. – All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on.
• Method 2 1. Open Control Panel. Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see “Accessing Control Panel on the Windows 8 or Windows 8.1 operating system” on page 20. 2. Click Programs. 3. Click Turn Windows features on or off. 4. A list of optional Windows components is displayed. Follow the instructions on the screen. • Method 3 1. On the Windows 7 operating system, click Start ➙ Computer.
Insufficient memory Symptom: Insufficient memory In general, the more memory that is installed, the better the Windows operating system runs. Action: Install additional memory. For information about purchasing memory, see Chapter 11 “Getting information, help, and service” on page 121. For step-by-step instructions on installing memory, see “Installing or replacing a memory module” on page 43. If these actions do not correct the problem, run the Lenovo Solution Center program.
Software problems Select your symptom from the following list: • “When using a sort feature, dates do not sort in the correct order” on page 119 • “Software does not work as expected” on page 119 When using a sort feature, dates do not sort in the correct order Symptom: When using a sort feature, dates do not sort in the correct order. Action: Some software developed before the year 2000 used only the last two digits of a year to sort dates, always assuming the first two digits were 19.
If these actions do not correct the problem, you might need technical assistance. Contact your software manufacturer or see Chapter 11 “Getting information, help, and service” on page 121 for details. USB problems Symptom: The USB connectors cannot be accessed. Actions: • Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
• Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.
• Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs Refer to the Safety, Warranty, and Setup Guide that comes with your computer for information about your warranty type and duration. You must retain your proof of purchase to obtain warranty service. For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.
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Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery The Lenovo logo The ThinkCentre logo ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. DisplayPort is a Trademark of the Video Electronics Standards Association. Linux is a registered trademark of Linus Torvalds. Other company, product, or service names may be trademarks or service marks of others.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Television output notice The following notice applies to models that have the factory-installed television-output feature.
Industry Canada Class B emission compliance statement CAN ICES-3(B)/NMB-3(B) European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
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Appendix C. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.
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Appendix D. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Appendix E.
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Appendix F. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation.
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Index A a rescue medium, creating and using 86 accessing system board components and drives 42 Administrator, password 92 audio line-in connector 10 audio line-out connector 10 audio subsystem 1 B backup and recovery operations basic troubleshooting 103 battery, replacing 47 boot-block recovery 98 bays 14 specifications 14 E environment, operating 5 Ethernet 2 Ethernet connector 11 exiting, Setup Utility 96 expansion 3 external options, installing 39 84 C cable lock, security 35 cables, connecting 81
PCI Express card internal drives 1 replacing 61 power-on self-test (POST) 97 Power-On, Password 92 programs, updating system 97 purchasing additional services 123 45 K Kensington-style cable lock 35 keyboard replacing 79 keyboard connector R 11 L Lenovo Solution Center 120 Lenovo ThinkVantage Tools 121 locating components 12 M media, creating and using recovery media memory module installing, replacing 43 system board 43 Microphone connector 11 microprocessor replacing 65 mouse replacing 80 mouse conn
Setup Utility, exiting 96 software recovering 83 solid-state drive, replacing 50 solving recovery problems 88 starting the Setup Utility program 91 startup device 94 sequence, changing 94 temporary, selecting 94 static-sensitive devices, handling 39 system management 2 programs 97 system board connectors 13 locating parts 13 locations 13 memory module 43 system board components and drives accessing 42 system fan assembly replacing 68 T temporary startup device 94 the BIOS, updating (flashing) 97–98 tradema
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