ThinkCentre M73 User Guide Machine Types: 10AX and 10AY
Note: Before using this information and the product it supports, be sure to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 121. First Edition (August 2013) © Copyright Lenovo 2013. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Important safety information . . . . . . v Chapter 3. You and your computer . . Service and upgrades . . . . . . Static electricity prevention . . . . Power cords and power adapters . Extension cords and related devices Plugs and outlets. . . . . . . . External devices . . . . . . . . Heat and product ventilation . . . Operating environment . . . . . Modem safety information . . . . Laser compliance statement . . . Power supply statement . . . . . Cleaning and maintenance . . . .
Replacing the cover presence switch Replacing the system fan. . . . . Replacing the thermal module . . . Replacing the microprocessor . . . Replacing the keyboard or mouse . Completing the parts replacement . . . . . . . . . . . . . . . . . . . . . . . . . 67 69 71 73 75 76 Chapter 6. Recovery information . . . 79 Recovery information for the Windows 7 operating system . . . . . . . . . . . . . . . . . . Creating and using recovery media . . . . . Performing backup and recovery operations .
Appendix B. Regulatory information . . . . . . . . . . . . . Export classification notice . . . . . . . Electronic emissions notices . . . . . . Federal Communications Commission Declaration of Conformity . . . . . Eurasian compliance mark . . . . . . . Additional regulatory information . . . . 123 . . . . . . 123 123 . . . . . . . . . 123 125 125 Appendix C. WEEE and recycling information . . . . . . . . . . . . . Important WEEE information . . . . . . . Recycling information for Japan . . . . . .
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
x ThinkCentre M73 User Guide
Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
• 100/1000 Mbps integrated Ethernet controller • Wi-Fi card module (optional) • Wi-Fi with Bluetooth module (optional) System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
Input/Output (I/O) features • One DisplayPort connector • One Ethernet connector • One optional port (for installing a serial port or a USB 2.0 connector) • One VGA monitor connector • Three Universal Serial Bus (USB) 2.0 connectors (on the rear panel) • Two USB 3.
Operating system(s), certified or tested for compatibility1 (varies by model type) • Linux® Specifications This section lists the physical specifications for your computer. Dimensions Width: 179 mm (7.05 inches) Height: 34.5 mm (1.36 inches) Depth: 182 mm (7.17 inches) Weight Maximum configuration as shipped: 4.86 kg (10.71 lb) (with package) Maximum configuration as shipped: 4.14 kg (9.
Note: If a program icon in the Lenovo ThinkVantage Tools program navigation window is dimmed, it indicates that you need to install the program manually. To install the program manually, double-click the program icon. Then, follow the instructions on the screen. When the installation process completes, the program icon will be activated. Table 1.
Note: Depending on your computer model, some of the programs might not be available. Accessing Lenovo programs on the Windows 8 operating system If your computer is preinstalled with the Windows 8 operating system, you can access Lenovo programs by doing either of the following: • Click the Lenovo QuickLaunch icon from the taskbar. A list of programs is displayed. Double-click a Lenovo program to launch it. If a desired program is not in the list, click the plus icon +.
The Lenovo QuickLaunch program provides you with quick access to programs installed on your computer, including Lenovo programs, Microsoft programs, and other third party programs. • Lenovo QuickSnip The Lenovo QuickSnip program provides you with a quick and easy way to capture and share your experience. It enables you to grab a screenshot, snip and save the screenshot, and use it in other applications.
best use of your desktop. The program also is able to work across multiple monitors to improve your productivity. Locations This section provides information to help you locate the connectors on the front and rear of your computer, parts on the system board, and components and internal drives in your computer. Note: The components in your computer might look slightly different from the illustrations.
Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 9 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations 1 Power switch 6 USB 3.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 10 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Figure 2. Rear connector locations 1 USB 2.0 connector (USB port 5) 7 ac power adapter connector 2 Ethernet connector 8 Security-lock slot 3 VGA monitor connector 9 Optional port 4 USB 2.
Connector Description DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. Note: The DisplayPort connector is not applicable on some models. If your computer has a graphics card installed, be sure to use a monitor connector on the graphics card. Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable.
Locating components Figure 3 “Component locations” on page 12 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 51. Figure 3.
1 Computer cover 9 Power cord 2 System fan 10 ac power adapter 3 Thermal module 11 Memory modules 4 Cover presence switch (intrusion switch) 12 Battery 5 Internal speaker 13 Wi-Fi card module 6 Microprocessor 14 Rear Wi-Fi antenna cable 7 Front Wi-Fi antenna 15 Rear Wi-Fi antenna 8 Power switch board 16 Hard disk drive assembly (with a hard disk drive or solid-state drive installed) Locating parts on the system board Figure 4 “System board part locations” on page 13 shows the locations of th
6 Internal speaker connector 13 Optional USB 2.0 connector 7 Power switch board cable connector Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label. Figure 5.
Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/ThinkCentreUserGuides Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Using the keyboard Depending on your model, your computer comes with either a standard keyboard or a fingerprint reader keyboard. The Microsoft Windows shortcut keys are provided on both keyboard types.
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button Use this button to select or start a program or menu item. 2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action. 3 Secondary mouse button Use this button to display a menu for the active program, icon, or object.
1. From the Windows desktop, click Start ➙ Control Panel ➙ Appearance and Personalization. 2. In the Taskbar and Start Menu section, click Customize icons on the taskbar. 3. Click Turn system icons on or off and change the volume behaviors from Off to On. 4. Click OK to save the new settings. To add the volume icon to the taskbar on the Windows 8 operating system, do the following: 1. Open Control Panel, and click Appearance and Personalization. 2.
• Do not write or stick paper on the disc. • Do not scratch or mark the disc. • Do not place or store the disc in direct sunlight. • Do not use benzene, thinners, or other cleaners to clean the disc. • Do not drop or bend the disc. • Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive. Playing a CD or DVD If your computer comes with a DVD drive, you can listen to audio CDs or watch DVD movies. To play a CD or DVD, do the following: 1.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register your computer with Lenovo, do one of the following: • Go to http://www.lenovo.
Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www.lenovo.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Attaching a Kensington-style cable lock You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the security-lock slot at the rear of your computer and is operated with a key or combination depending on the type selected. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 88. You do not have to set any passwords to use your computer. However, using passwords improves computing security. Windows passwords Depending on your version of the Windows operating system, you can use passwords for a variety of features, including controlling login access, access to shared resources, network access, and individual user settings.
For more information about how to use your antivirus software, refer to the help system of your antivirus software.
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
Installing or removing the ac power adapter Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the ac power adapter. To install the ac power adapter, connect the ac power adapter to the ac power adapter connector at the rear of your computer and a workable electrical outlet.
2. Remove the power cord from the ac power adapter cable loop at the rear of the computer and then disconnect the ac power adapter from the computer. Figure 8. Disconnecting the ac power adapter What to do next: • To work with another piece of hardware, go to the appropriate section. Installing or removing the vertical stand Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.
To install the vertical stand, do the following: 1. Turn off the computer. 2. Align the rear of the computer with the rear of the vertical stand and position the computer on the vertical stand as shown. Figure 9. Installing the vertical stand To remove the vertical stand, do the following: 1. Turn off the computer.
2. Lift the computer to remove it from the vertical stand. Figure 10. Removing the computer from the vertical stand Installing or removing the VESA mount bracket Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the VESA mount bracket. Note: The VESA mount bracket is only available on some models. To install the VESA mount bracket, do the following: 1.
2. Slide the computer into the VESA mount bracket. Figure 11. Installing the VESA mount bracket 3. Install the two screws to secure the VESA mount bracket to the computer. Figure 12. Installing the screws that secure the VESA mount bracket To remove the VESA mount bracket, do the following: 1. Turn off the computer and disconnect all power cords from the electrical outlets.
2. Remove the two screws that secure the VESA mount bracket to the computer. Figure 13. Removing the screws that secure the VESA mount bracket 3. Slide the computer from the front of the VESA mount bracket to remove the VESA mount bracket from the computer. Figure 14. Removing the VESA mount bracket Installing or removing the ac power adapter bracket Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.
1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Pull the tab 1 and then slide the ac power adapter bracket as shown to remove it from the VESA mount bracket. Figure 15.
To install the ac power adapter bracket to the VESA mount bracket, align the two tabs on the ac power adapter bracket with the slots in the VESA mount bracket, and then slide the ac power adapter bracket as shown to install it on the VESA mount bracket. Figure 16. Installing the ac power adapter bracket Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.
3. Remove the screw that secures the optical drive box on the VESA mount bracket and then slide the optical drive box to remove it from the VESA mount bracket. Figure 17. Removing the optical drive box 4. Remove the screw that secures the optical drive in the optical drive box. Use the screwdriver to slide the optical drive forward and then remove the optical drive from the optical drive box. Figure 18.
5. Remove the two screws that secure the optical drive metal plate and then remove the metal plate from the optical drive. Figure 19. Removing the optical drive metal plate 6. Align the two screw holes in the optical drive metal plate with the corresponding holes in the new optical drive and then install the two screws to secure the metal plate on the new optical drive. Figure 20. Installing the optical drive metal plate Chapter 5.
7. Slide the new optical drive into the optical drive box until it snaps into position. Figure 21. Installing the optical drive into the optical drive box 8. Install the screw that secures the optical drive in the optical drive box. Figure 22.
9. Align the screw holes in the optical drive box with the two screws on the VESA mount bracket and then slide the optical drive box to install it on the VESA mount bracket. Figure 23. Installing the optical drive box Chapter 5.
10. Install the screw that secures the optical drive box on the VESA mount bracket. Figure 24. Installing the screw that secures the optical drive box 11. Connect the optical drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer” on page 10. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 76.
3. Remove the screw that secures the optical drive box on the VESA mount bracket and then slide the optical drive box as shown to remove it from the VESA mount bracket. Figure 25. Removing the optical drive box 4. Slide the release button on the optical drive box and then remove the secondary hard disk drive adapter from the optical drive box. Figure 26. Removing the secondary hard disk drive adapter from the optical drive box Chapter 5.
5. Flex the sides of the hard disk drive adapter bracket and then pivot the hard disk drive adapter to remove the adapter from the adapter bracket. Figure 27. Removing the hard disk drive adapter from the adapter bracket 6. To remove the hard disk drive from the adapter, lift the adapter retaining latch. Slide the hard disk drive towards the retaining latch and then lift the hard disk drive out of the adapter. Figure 28. Removing the secondary hard disk drive from the adapter 7.
8. Install the new hard disk drive into the adapter as shown. Then, lower the adapter retaining latch until it snaps into position. Figure 30. Installing a new hard disk drive into the adapter 9. Position the adapter into the adapter bracket and then pivot the adapter downward until it snaps into position. Figure 31. Installing the hard disk drive adapter into the adapter bracket Chapter 5.
10. Slide the adapter bracket into the optical drive box until it snaps into position. Figure 32.
11. Align the screw holes in the optical drive box with the two screws on the VESA mount bracket and then slide the optical drive box to install it on the VESA mount bracket. Figure 33. Installing the optical drive box Chapter 5.
12. Install the screw that secures the optical drive box on the VESA mount bracket. Figure 34. Installing the screw that secures the optical drive box 13. Connect the secondary hard disk drive cable to a USB connector on the computer. See “Locating connectors on the rear of your computer” on page 10. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 76.
3. Remove the screw that secures the I/O box on the VESA mount bracket and then slide the I/O box as shown to remove it from the VESA mount bracket. Figure 35. Removing the I/O box To install the I/O box, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. Chapter 5.
2. Align the two holes in the I/O box with the two screws on the VESA mount bracket and then slide the I/O box as shown to install it on the VESA mount bracket. Figure 36.
3. Install the screw to secure the I/O box on the VESA mount bracket. Figure 37. Installing the screw to secure the I/O box 4. Connect the I/O box cable to a USB connector on the rear of your computer. See “Locating connectors on the rear of your computer” on page 10. Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove the computer cover.
5. Remove the screw that secures the computer cover. Figure 38.
6. Slide the computer cover to the front of the computer a small amount. Then, lift the computer cover to remove it from the computer. Figure 39. Removing the computer cover Installing or removing the hard disk drive assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the hard disk drive assembly.
5. Remove the two screws that secure the hard disk drive assembly. Slide the hard disk drive assembly as shown, and then lift the hard disk drive assembly to remove it from the computer. Figure 40. Removing the hard disk drive assembly To install the hard disk drive assembly, do the following: 1. Position the hard disk drive assembly on the system board so that the two holes in the hard disk drive bracket are aligned with the standoffs on the system board.
2. Install the two screws to secure the hard disk drive assembly. Figure 42. Installing the screws to secure the hard disk drive assembly 3. Connect the signal cable and the power cable to the hard disk drive. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 76.
5. If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 43. Removing the memory module 6. Insert the notched end 2 of the new memory module into the slot 1 . Press the memory module firmly and pivot the memory module until it snaps into place. Make sure that the memory module is secured in the slot and does not move easily. Figure 44. Installing a memory module 7. Reinstall the hard disk drive assembly.
Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration). A battery keeps this information active when you turn off the computer. The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer.
10. Use the Setup Utility program to set the date, time, and any passwords. See Chapter 7 “Using the Setup Utility program” on page 87. Replacing the power switch board Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the power switch board. To replace the power switch board, do the following: 1.
7. Align the hole 1 in the new power switch board with the tab 2 on the computer and position the new power switch board in the computer. Then, install the screw to secure the new power switch board on the chassis. Figure 48. Installing the power switch board 8. Connect the power switch board cable to the power switch board cable connector on the system board. See “Locating parts on the system board” on page 13. 9. Reinstall the hard disk drive assembly.
3. Remove the hard disk drive assembly. See “Installing or removing the hard disk drive assembly” on page 53. 4. Locate the Wi-Fi card module in the computer. See “Locating components” on page 12. 5. Disconnect the Wi-Fi antenna cables from the Wi-Fi card module. Figure 49. Removing the Wi-Fi card module cables 6. Carefully pivot the Wi-Fi card module up to release it from the plastic post that secures it. Then, pull the Wi-Fi card module to remove it from the mini PCI Express card slot.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 76. Installing or removing the front Wi-Fi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the front Wi-Fi antenna.
6. Route the front Wi-Fi antenna cable through the five hooks in the hard disk drive bracket as shown. Figure 55. Routing the front Wi-Fi antenna cable 7. Reinstall the hard disk drive assembly without connecting the signal cable and power cable. See “Installing or removing the hard disk drive assembly” on page 53. 8. Route the front Wi-Fi antenna cable as shown, and then connect it to the Wi-Fi card module. Figure 56. Installing the front Wi-Fi antenna cable 9.
5. Release the front Wi-Fi antenna cable from the hooks on the hard disk drive bracket. Then, unstick the front Wi-Fi antenna from the hard disk drive bracket. Figure 57. Removing the front Wi-Fi antenna cable What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 76.
3. Adjust the angle of the rear antenna to lower the risk of breaking the antenna by accident. Figure 58. Installing the rear Wi-Fi antenna To remove the rear Wi-Fi antenna, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Straighten the rear Wi-Fi antenna so that it can be more easily twisted. 3. Hold the thicker end of the rear Wi-Fi antenna and unscrew the Wi-Fi antenna from the rear of the computer. Figure 59.
Replacing the internal speaker Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the internal speaker. To replace the internal speaker, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 51. 3. Locate the internal speaker in the computer.
7. Press the tab 1 that secures the internal speaker as shown and then lift the internal speaker out of the internal speaker holder. Figure 61. Removing the internal speaker 8. Press the tab 1 as shown and insert the new internal speaker into the internal speaker holder until the new internal speaker snaps into position and is secured by the tab 1 . Figure 62.
9. Secure the cable of the new internal speaker in the retaining clip on the side of the thermal module bracket. Figure 63. Securing the internal speaker cable 10. Connect the cable of the new internal speaker to the internal speaker connector on the system board. See “Locating parts on the system board” on page 13. 11. Reinstall the hard disk drive assembly. See “Installing or removing the hard disk drive assembly” on page 53.
5. Pull the cover presence switch to remove it from the heat sink bracket. Figure 64. Removing the cover presence switch 6. Attach the new cover presence switch to the thermal module. Figure 65. Installing the cover presence switch 7. Connect the cable of the new cover presence switch to the cover presence switch connector on the system board. See “Locating parts on the system board” on page 13.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 76. Replacing the system fan Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the system fan. CAUTION: Hazardous moving parts. Keep fingers and other body parts away.
5. Remove the three screws that secure the system fan to the thermal module, and then lift the system fan to remove it from the computer. Figure 66.
6. Position the new system fan on the chassis so that the three screw holes in the new system fan are aligned with the screw posts on the thermal module. Then, install the three screws to secure the system fan to the computer. Figure 67. Installing the system fan 7. Connect the cable of the new system fan to the system fan connector on the system board. See “Locating parts on the system board” on page 13. What to do next: • To work with another piece of hardware, go to the appropriate section.
3. Locate the thermal module in the computer. See “Locating components” on page 12. 4. Remove the internal speaker. See “Replacing the internal speaker” on page 65. 5. Remove the cover presence switch. See “Replacing the cover presence switch” on page 67. 6. Remove the system fan. See “Locating components” on page 12. 7. Follow the following sequence to remove the four screws that secure the thermal module to the system board: a.
8. install the new thermal module into the chassis as shown. Ensure that the four screws on the new thermal module are aligned with corresponding holes in the system board. Figure 69. Positioning the new thermal module 9. Follow the clockwise sequence of 2 , 4 , 1 , and 3 to install the four screws to secure the new thermal module. Do not over-tighten the screws. 10. Reinstall the cover presence switch. See “Replacing the cover presence switch” on page 67. 11. Reinstall the internal speaker.
4. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 . Figure 70. Accessing the microprocessor 5. Lift the microprocessor straight up and out of the microprocessor socket. Notes: • Your microprocessor and socket might look different from the one illustrated. • Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom. • Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be kept as clean as possible.
8. Note the orientation of the new microprocessor. Hold the new microprocessor by its edges and align the notches 1 on it with the tabs 2 in the microprocessor socket. Then, carefully lower the new microprocessor straight down into the microprocessor socket. Note: The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator. The new microprocessor is in the correct orientation when this indicator points to the beveled corner 4 of the microprocessor socket.
2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 9 or “Locating connectors on the rear of your computer” on page 10. Figure 73. Connecting the USB keyboard or mouse What to do next: • To work with another piece of hardware, go to the appropriate section.
3. Position the computer cover on the chassis and then push the cover to the rear of the computer until it snaps into position. Figure 74. Installing the computer cover Chapter 5.
4. Install the screw to secure the computer cover. Figure 75. Installing the computer cover screw 5. If there is a Kensington-style cable lock available, lock the computer. See “Attaching a Kensington-style cable lock” on page 26. 6. Reconnect the external cables and power cords to the computer. See “Locating connectors on the rear of your computer” on page 10. 7. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 87.
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo.
Creating recovery media This section provides instructions on how to create recovery media. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.
2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 84. 4.
2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key. 3. In the Please select boot device window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process.
Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to remove and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program. To remove a program in your system, see Microsoft Windows help system for detailed information. To reinstall the program, do one of the following: Note: The method of reinstalling a program varies from program to program.
Recovery information for the Windows 8 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 operating system. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings.
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Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
• Power-On Password • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 87. 2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters.
• Select ATA Drive Setup to enable or disable an internal or external SATA device. 4. Select the desired settings and press Enter. 5. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 92. Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want.
• Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program.
After enabling the ICE thermal alert function, when critical thermal situations occur, such as malfunctioning fans, abnormally high temperature, and poor cooling performances, an alert log will be written into the Windows system log. The alert log can help you identify the thermal problems. To configure the ICE thermal alert function, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 87. 2. From the Setup Utility program main menu, select Power. 3.
Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Click Download Drivers & Software. 3. Click Use Quick Path. 4.
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
Using System Update The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates.
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. Keyboard To clean your computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2.
Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computer supply stores carry pre-moistened towelettes for LCD maintenance. Cleaning a glass-screen surface To clean a glass-screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles.
Chapter 10. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 117 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 90.
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic program to ensure your computer is operating correctly. 3. Reinstall the new hardware option or software following the manufacturer's instructions.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117. DVD movie will not play Symptom: DVD movie will not play. Actions: • Make sure that the disc surface is clean and not scratched.
• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117. Intermittent problems Symptom: A problem occurs only occasionally and is difficult to repeat.
3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 “Getting information, help, and service” on page 117 for details. The mouse or pointing device does not work Symptom: The mouse or pointing device does not work.
Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type. For information about the status lights and using the controls, refer to the documentation that comes with your monitor.
Actions: • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates. • The monitor might be affected by interference from nearby equipment.
Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the network” on page 109 • “The adapter stops working for no apparent reason” on page 109 • “If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur” on page 110 • “If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.
Action: The network driver files may be corrupt or missing. Update the driver by referring to the “Solution” description for the procedure to make sure that the correct device driver is installed. The Wake on LAN feature is not working Symptom: The Wake on LAN (WOL) feature is not working. Actions: • Make sure that WOL is enabled in the BIOS Setup Utility program. • If it is, check with your LAN administrator for the necessary settings.
Bluetooth problem Symptom: Sound does not come from the Bluetooth headset or headphone but comes from the local speaker even though the headset or headphone is connected using the Headset profile or AV profile. Action: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open Control Panel. 3. Click Hardware and Sound ➙ Sound. 4. Select the Playback tab. 5.
– All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on. For more information, see your SCSI documentation. • Verify that the option and any required device drivers are installed correctly. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.
4. Click Clean up system files. 5. Click the More Options tab. 6. In the Programs and Features area, click the Clean up button. 7. A list of installed programs is displayed. Select the program that you want to remove. Click Uninstall/Change. • Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application. The folder names and procedures vary depending on your e-mail application. If you need assistance, see the help system for your e-mail application.
Actions: Verify that: 1. The printer is turned on and is online. 2. Paper is loaded correctly. 3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer. Note: Non-IEEE-approved printer signal cables might cause unpredictable problems. 1. Any device drivers and other software that came with the printer are correctly installed. 2. You have assigned the printer port correctly in your operating system, application program, or BIOS settings.
Actions: • Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program. Help systems are typically accessible from a menu or button in the program, and frequently from the F1 key. • If you are having difficulty with the Windows operating system or one of its components, refer to the Windows help system. It is accessible from the Windows Start menu.
Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Notes: • The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags. • If you are using other Windows operating system rather than Windows 7 and Windows 8, go to http://www.lenovo.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.
• • • • • • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer to the Safety, Warranty, and Setup Guide that comes with your computer for information about your warranty type and duration.
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Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. Linux is a registered trademark of Linus Torvalds. Other company, product, or service names may be trademarks or service marks of others.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Electronic emissions notices The following information refers to Lenovo personal computer machine types 10AX and 10AY.
This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Additional regulatory information For additional regulatory information, refer to the Regulatory Notice shipped with your computer.
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Appendix C. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.
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Appendix D. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Appendix E.
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Appendix F. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation.
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Index A E a rescue medium, creating and using 82 ac power adapter bracket, replacing 35 ac power adapter, replacing 30 Administrator, password 88 audio subsystem 1 environment, operating 4 Ethernet 1 Ethernet connector 11 exiting, Setup Utility 92 expansion 3 external options, installing 29 B backup and recovery operations basic troubleshooting 99 battery, replacing 56 boot-block recovery 94 F 80 failure, recovering from POST/BIOS 94 features 1 flashing the BIOS 93 front connectors, controls, indicat
K Kensington-style cable lock 26 keyboard, replacing 75 L Lenovo Solution Center 116 Lenovo ThinkVantage Tools 117 Lenovo Welcome 117 locating components 12 M media, creating and using recovery media memory module installing, replacing 55 system board 55 microprocessor replacing 73 mouse, replacing 75 S N notices 121 O operations, backup and recovery optical drive, replacing 37 optical mouse cleaning 97 Optional port 11 80 P parts replacement, completing 76 password Administrator 88 considerations
locating parts 13 locations 13 memory module 55 T temporary startup device 90 the BIOS, updating (flashing) 93–94 trademarks 122 troubleshooting, basic 99 troubleshooting, diagnostics 99 U updating (flashing) the BIOS 93 system programs 93 updating (flashing) the BIOS 94 USB 2.0 connector 11 USB 3.
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Part Number: Printed in (1P) P/N: *1P*
