User Manual

Table Of Contents
SymptomAction
Theoperatingsystemdoesnot
start.
Verifythat:
Thestartupsequenceincludesthedevicewheretheoperatingsystemresides.
Usually,theoperatingsystemisontheharddiskdrive.Formoreinformation,
see“Selectingastartupdevice”onpage37
.
Note:ForSMCcomputers,youmightreceivetheerrormessage“Nooperating
systemfound.PressF1torepeatbootsequence.Inthiscase,press
Ctrl+Alt+DeleteinsteadofF1toestablishaconnectiontothestorageareanetwork
whereyouroperatingsystemisstored.Verifythattheusernameisnotlogged
oninanotherlocation.
TheSMCloginprompt
disappearsbeforeyoulog
onandthenablackscreen
displays(forSMCcomputers
only).
Verifythatyourcomputerdoesnotturnoffduetoinactivity.SMCwillautomatically
turnoffaninactivecomputer.Ifyourcomputerturnsoffautomatically,turnonthe
computerandlogon.Contactyouradministratorifyoucannotcorrecttheproblem.
Thecomputerbeepsmultiple
timesbeforetheoperating
systemstarts.
Verifythatnokeysarestuck.
Diagnosticprograms
Diagnosticprogramsareusedtotesthardwarecomponentsofyourcomputerandreport
operating-system-controlledsettingsthatcancausehardwarefailures.Therearetwoprogramspreinstalled
onyourcomputertohelpyoudiagnosecomputerproblems:
LenovoThinkVantageToolbox(usedwhenyouarerunningtheWindowsoperatingsystem)
PC-DoctorforRescueandRecovery(usedwhenyourWindowsoperatingsystemdoesnotstart)
Notes:
1.YoucanalsodownloadthePC-DoctorforDOSdiagnosticprogramfromhttp://www.lenovo.com/support.
See“PC-DoctorforDOS”onpage43fordetailedinformation.
2.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningthediagnosticprograms,save
andprinttheloglescreatedbythediagnosticprograms.Y ouwillneedthelogleswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
LenovoThinkVantageToolbox
TheLenovoThinkVantageT oolboxprogramhelpsyoumaintainyourcomputer,improvecomputingsecurity,
diagnosecomputerproblems,getfamiliarwiththeinnovativetechnologiesprovidedbyLenovo,andget
moreinformationaboutyourcomputer.YoucanusethediagnosticsfeatureoftheLenovoThinkVantage
Toolboxprogramtotestdevices,diagnosecomputerproblems,createbootablediagnosticmedia,update
systemdrivers,andviewsysteminformation.
ToruntheLenovoThinkVantageToolboxprogramontheWindows7operatingsystem,clickStartAll
ProgramsLenovoThinkVantageT oolsSystemHealthandDiagnostics.Followtheinstructions
onthescreen.
ToruntheLenovoThinkVantageToolboxprogramontheWindowsVistaoperatingsystem,clickStart
AllProgramsThinkVantageLenovoThinkVantageToolbox.Followtheinstructionsonthescreen.
Followtheinstructionsonthescreen.Foradditionalinformation,refertotheLenovoThinkVantageT oolbox
helpsystem.
42ThinkCentreUserGuide