User Manual

Table Of Contents
Accesstroubleshootingandsupportinformationforyourcomputermodelandothersupportedproducts.
Findtheserviceandsupportphonenumbersforyourcountryorregion.
FindaServiceProviderlocatednearyou.
Helpandservice
Thissectioncontainsinformationaboutobtaininghelpandservice.
Usingthedocumentationanddiagnosticprograms
Ifyouexperienceaproblemwithyourcomputer,seeChapter6“Troubleshootinganddiagnostics”on
page41
.Forinformationonadditionalresourcestohelpyoutroubleshootyourcomputerproblem,see
“Informationresources”onpage45.
Ifyoususpectasoftwareproblem,seethedocumentationthatcomeswiththeoperatingsystemorsoftware
program,includingreadmelesandonlinehelp.
Mostcomputerscomewithasetofdiagnosticprogramsthathelpyouidentifyhardwareproblems.For
instructionsonusingthediagnosticprograms,see“Diagnosticprograms”onpage42.
YoucanalsogetthelatesttechnicalinformationanddownloaddevicedriversandupdatesfromLenovo
SupportWebsiteat:
http://www.lenovo.com/support
Callingforservice
Duringthewarrantyperiod,youcangethelpandinformationbytelephonethroughtheCustomerSupport
Center.
Thefollowingservicesareavailableduringthewarrantyperiod:
Problemdetermination-Trainedservicepersonnelareavailabletoassistyouwithdetermininga
hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.
Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)thatapplytoyour
hardwareavailable.
Theseitemsarenotcoveredbythewarranty:
ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
Identicationofsoftwareproblemsources
CongurationofBIOSaspartofaninstallationorupgrade
Changes,modications,orupgradestodevicedrivers
Installationandmaintenanceofnetworkoperatingsystems(NOS)
Installationandmaintenanceofapplicationprograms
RefertotheThinkCentreSafetyandWarrantyGuidethatcomeswithyourcomputerforacomplete
explanationofwarrantyterms.Youmustretainyourproofofpurchasetoobtainwarrantyservice.
ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto
http://www.lenovo.com/support/phoneorrefertotheThinkCentreSafetyandWarrantyGuidethatcomes
withyourcomputer.
Chapter7.Gettinginformation,help,andservice47