User's Manual

2.Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningthediagnosticprograms,

saveandprinttheloglescreatedbythediagnosticprograms.Y ouwillneedthelogleswhenyou

speaktoaLenovotechnicalsupportrepresentative.

LenovoSolutionCenter

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7

operatingsystem.IfyourWindows7modelisnotpreinstalledwiththeprogram,youcandownloadit

fromhttp://www.lenovo.com/diagnose.

•IfyouareusingtheWindowsVistaorWindowsXPoperatingsystem,goto

http://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyour

computer.

ToruntheLenovoSolutionCenterprogramontheWindows7operatingsystem,clickStart➙AllPrograms

➙LenovoThinkVantageT ools➙SystemHealthandDiagnostics.Followtheinstructionsonthescreen.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint

theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical

supportrepresentative.

LenovoThinkVantageToolbox

TheLenovoThinkVantageToolboxprogramhelpsyoumaintainyourcomputer,improvecomputingsecurity,

diagnosecomputerproblems,getfamiliarwiththeinnovativetechnologiesprovidedbyLenovo,andget

moreinformationaboutyourcomputer.YoucanusethediagnosticsfeatureoftheLenovoThinkVantage

Toolboxprogramtotestdevices,diagnosecomputerproblems,createbootablediagnosticmedia,update

systemdrivers,andviewsysteminformation.

•ToruntheLenovoThinkVantageToolboxprogramontheWindows7operatingsystem,clickStart➙All

Programs➙LenovoThinkVantageTools➙SystemHealthandDiagnostics.Followtheinstructions

onthescreen.

•ToruntheLenovoThinkVantageToolboxprogramontheWindowsVistaoperatingsystemortheWindows

XPoperatingsystem,clickStart➙AllPrograms➙ThinkVantage➙LenovoThinkVantageToolbox.

Followtheinstructionsonthescreen.

ForadditionalinformationaboutrunningtheLenovoThinkVantageToolboxprogram,refertotheLenovo

ThinkVantageToolboxhelpsystem.

PC-DoctorforRescueandRecovery

ThePC-DoctorforRescueandRecoverydiagnosticprogramispartoftheRescueandRecoveryworkspace

oneachLenovocomputer.UsethePC-DoctorforRescueandRecoveryifyouareunabletostartthe

Windowsoperatingsystem.

TorunthePC-DoctorforRescueandRecoveryfromtheRescueandRecoveryworkspace,dothefollowing:

1.Turnoffthecomputer.

2.RepeatedlypressandreleasetheF11keywhenturningonthecomputer.Whenyouhearbeepsorseea

logoscreen,stoppressingtheF11key.TheRescueandRecoveryworkspaceopensafterashortdelay.

Chapter8.T roubleshootinganddiagnostics29