Manual

Chapter2.Importantserviceinformation

Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby

thismanual:

•“StrategyforreplacingFRUs”onpage23

–“Strategyforreplacingaharddiskdrive”onpage23

–“Importantnoticeforreplacingasystemboard”onpage24

–“Howtouseerrormessage”onpage24

•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage25

–“Productdenition”onpage25

–“FRUidenticationforCTO,CMV,andGAVproducts”onpage25

Important:

AdvisecustomerstocontacttheLenovoCustomerSupportCenteriftheyneedanyassistanceinobtainingor

installinganysoftwarexes,drivers,andUEFIBIOSdownloads.TelephonenumbersforLenovoSupportare

availableathttp://www.lenovo.com/support.

SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacementsfortheLenovo

authorized

servicetechniciansareavailableinthefollowingsupportsite:

http://www.lenovoservicetraining.com/ion/

StrategyforreplacingFRUs

Beforereplacingparts:

Makesurethatallsoftwarexes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacingany

FRUslistedinthismanual.

Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore

completingtheserviceaction.

Todownloadsoftwarexes,drivers,andUEFIBIOS,gotohttp://www.lenovo.com/supportandclick

DownloadDrivers&Software.Thenfollowtheinstructionsonthescreentoinstallthenecessarysoftware.

UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall

theoriginalFRUbeforeyoucontinue.

•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither

theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,

reinstallthatboard,andthenreplacetheotherone.

•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmaybethecauseoftheerror.

Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.

ReplaceonlytheFRUthatchangedthesymptoms.

Attention:Thesetupcongurationonthecomputeryouareservicingmayhavebeencustomized.Running

AutomaticCongurationmayalterthesettings.Notethecurrentcongurationsettings(usingtheView

Congurationoption);then,whenservicehasbeencompleted,verifythatthosesettingsremainineffect.

Strategyforreplacingaharddiskdrive

Alwaystrytorunalow-levelformatbeforereplacingaharddiskdrive.Thiswillcauseallcustomerdataon

theharddisktobelost.Besurethatthecustomerhasacurrentbackupofthedatabeforedoingthistask.