ThinkCentre User Guide Machine Types: 3280, 3281, 3291, 3292, 3293, 3294, 3296, 3297, 3298, 3305, 3309, 3311, 3312, 3313, 3314, 3315, 3316, 3318, 3320, 3322, 3324, 3325, 3326, 3327, 3329, 3341, and 3342
Note: Before using this information and the product it supports, be sure to read and understand “Important safety information” on page v and Appendix A “Notices” on page 119. Second Edition (July 2012) © Copyright Lenovo 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Important safety information . . . . . . v Service and upgrades . . . . . . Static electricity prevention . . . . Power cords and power adapters . Extension cords and related devices Plugs and outlets. . . . . . . . External devices . . . . . . . . Heat and product ventilation . . . Operating environment . . . . . Modem safety information . . . . Laser compliance statement . . . Power supply statement . . . . . Cleaning and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the integrated camera . . . . . . Replacing the WI-FI card . . . . . . . . . Replacing the ambient light sensor . . . . . Replacing the Bluetooth module . . . . . . Replacing the card reader . . . . . . . . Replacing the ExpressCard . . . . . . . . Replacing the heat sink and fan assembly for GPU . . . . . . . . . . . . . . . . . Replacing the rear PS/2 connectors and serial port assembly . . . . . . . . . . . . . Replacing the mouse . . . . . . . . . . Replacing the keyboard . . . . . . . . .
Using the documentation and diagnostic program . . . . . . . . . . . . . Calling for service. . . . . . . . . . Using other services . . . . . . . . Purchasing additional services . . . . . . . . . . . . Appendix A. Notices . . . . . . . . . Trademarks . . . . . . . . . . . . . . . . Appendix B. Regulatory information . . . . . . . . . . . . . Export classification notice . . . . . . . Electronic emissions notices . . . . . . Federal Communications Commission Declaration of Conformity . . . . .
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the ThinkCentre Safety, Warranty, and Setup Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
• Integrated high-definition (HD) audio • Microphone connector and headphone connector • Internal stereo speakers with sound enhancement technology Connectivity • 100/1000 Mbps integrated Ethernet controller System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached pr
Input/Output (I/O) features • 9-pin serial port (optional) • Two Universal Serial Bus (USB) 3.0 connectors (USB ports 1 and 2) • Four USB 2.
• Microsoft Windows 8 operating system Operating system(s), certified or tested for compatibility1 (varies by model type) • Linux® • Microsoft Windows XP Professional SP 3 Specifications This section lists the physical specifications for your computer. Dimensions For models with the 20-inch display Width: 502.8 mm (19.8 inches) Height: 363 mm (14.29 inches) Depth: 67 mm (2.64 inches) For models with the 23-inch display • Touch models: Width: 568 mm (22.36 inches) Height: 401 mm (15.
Operating: 20% to 80% (non-condensing) Storage: 20% to 90% (non-condensing) • Altitude: Operating: -50 to 10 000 ft (-15.2 to 3 048 m) Storage: -50 to 35 000 ft (-15.2 to 10 668 m) Electrical input • Input voltage: – Low range: Minimum: 100 V ac Maximum: 127 V ac Input frequency range: 50 to 60 Hz – High range: Minimum: 200 V ac Maximum: 240 V ac Input frequency range: 50 to 60 Hz Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely.
Table 1. Programs in the Lenovo ThinkVantage Tools program (continued) Program Icon name System Update Update and Drivers View Management Utility Screen Layout Note: Depending on your computer model, some of the programs might not be available. Accessing Lenovo programs from Control Panel To access Lenovo programs from Control Panel, click Start ➙ Control Panel. Then depending on the program you want to access, click the corresponding section and then click the corresponding green text.
Your computer supports the following Lenovo programs: • Fingerprint Software • Lenovo Companion • Lenovo Settings • Lenovo Solution Center • Lenovo QuickLaunch • Lenovo Support • Password Manager • System Update An introduction to Lenovo programs This topic provides a brief introduction to some Lenovo programs. Note: Depending on your computer model, some of the programs might not be available.
The Lenovo Support program enables you to register your computer with Lenovo, check the computer health condition and battery status, download and view user manuals for your computer, get the warranty information of your computer, and explore help and support information. • Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
Locations This section provides information to help you locate the connectors on the front and rear of your computer, parts on the system board, and components and internal drives in your computer. Note: The components in your computer might look slightly different from the illustrations.
1 Integrated microphones 8 Monitor/Computer mode switch 2 Ambient light sensor Right 3 Integrated camera indicator 9 Speaker mute/unmute control (computer mode) 4 Integrated camera with block shield Left 5 Power switch 10 Microphone mute/unmute control (computer mode) 6 Hard disk drive activity indicator Exit 7 On-Screen Display (OSD) menu Enter For more information about the front controls, see “Using your computer in monitor mode” on page 10.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 11 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Figure 2. Rear connector locations 1 Optical drive eject/close button 10 DisplayPort-in connector 2 Volume-up control (computer mode) 11 USB 2.
The card reader slot is for 11-in-1 card readers, supporting the following cards: • MultiMediaCard (MMC) • Reduced-Size MultiMediaCard (RS-MMC) • MultiMediaCard-mobile (MMC-mobile) • MultiMediaCard-plus (MMC-plus) • Secure Digital (SD) card • Secure Digital High-Capacity (SDHC) card • Secure Digital eXtended-Capacity (SDXC) card • Memory Stick (MS) • Memory Stick (MS) PRO • Extreme Digital (x-D) Picture Card (type M) • Extreme Digital (x-D) Picture Card (type H) Connector Description DisplayPort-out conne
Locating components This section shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 41. Figure 3. Component locations for models with the 20-inch display Chapter 1.
1 Frame stand (available on some models) 15 Power supply assembly 2 Computer cover 16 Internal speaker 3 Battery 17 Rear PS/2 connectors and serial port assembly 4 Heat sink 18 Microprocessor fan 5 Microprocessor 19 Hard disk drive 6 Memory module 20 LCD bracket 7 Heat sink and fan assembly for graphics processing unit (GPU) (available in some models) 21 LCD panel 8 Card reader (available in some models) 22 Converter board 9 ExpressCard (available in some models) 23 Optical drive (available
Figure 4. Component locations for models with the 23-inch display Chapter 1.
1 Frame stand (available on some models) 14 Bluetooth module (available in some models) 2 Computer cover 15 Power supply assembly 3 Battery 16 Internal speaker 4 Heat sink 17 Rear PS/2 connectors and serial port assembly 5 Microprocessor 18 Microprocessor fan 6 Memory module 19 Hard disk drive 7 Heat sink and fan assembly for graphics processing unit (GPU) (available in some models) 20 Converter board 8 Card reader (available in some models) 21 LCD bracket 9 ExpressCard (available in some mo
1 Microprocessor 15 Mini PCI Express x1 card slot 2 Battery 16 Rear I/O assembly slot 3 mSATA connector 17 Volume control panel connector 4 Touch panel control board connector (for touch model only) 18 PS/2 keyboard and mouse connector 5 Integrated camera connector 19 Front control panel connector 6 Light sensor connector 20 Serial (COM2) connector 7 Memory slots (2) 21 SATA power connector 8 Clear CMOS (Complementary Metal Oxide Semiconductor) /Recovery jumper 22 SATA 3.
Adjusting the frame stand Your computer might come with a frame stand that you can use to adjust the computer to your comfortable position. Pull the stand open and adjust the position of the computer at an angle between 10° to 45° as shown in the following illustration. Note: The frame stand is available only in some models. CAUTION: Make sure that the angle is at least 10° from the vertical; otherwise, the computer might be unstable and fall over. Figure 6.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label. Figure 7. Machine type and model label Chapter 1.
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Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/ThinkCentreUserGuides Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Using the keyboard Depending on your model, your computer comes with either a standard keyboard or a fingerprint reader keyboard. The Microsoft Windows shortcut keys are provided on both keyboard types.
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button Use this button to select or start a program or menu item. 2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action. 3 Secondary mouse button Use this button to display a menu for the active program, icon, or object.
3. Click Turn system icons on or off and change the volume behaviors from Off to On. 4. Click OK to save the new settings. Setting the volume from Control Panel You can set the computer volume from Control Panel. To set the computer volume from Control Panel, do the following: 1. On the Windows 7 operating system, click Start ➙ Control Panel ➙ Hardware and Sound. On the Windows 8 operating system, open Control Panel, and click Hardware and Sound. 2. In the Sound topic, click Adjust system volume. 3.
Playing a CD or DVD If your computer comes with a DVD drive, you can listen to audio CDs or watch DVD movies. To play a CD or DVD, do the following: 1. Press the Eject/Load button on the DVD drive to open the tray. 2. With the tray fully extended, insert the CD or DVD into the tray. Some DVD drives have a snap hub in the center of the tray. If your drive has a snap hub, support the tray with one hand and then push on the center of the CD or DVD until it snaps into place. 3.
round circle is displayed. Then, lift your finger off the touch screen. A context menu will be displayed, where you can make selections. Using the single-touch feature The single-touch feature enables you to use only one finger at a time to interact with your computer. Using the multi-touch feature The multi-touch feature enables you to use one or two fingers to interact with your computer.
3. Clean the inside edges 1 of the monitor with a soft, dry brush, and then with a soft, dry lint-free cloth. Do not leave any scratch on the edges. Figure 9. Cleaning the inside edges of the monitor The following table shows the supported touch feature on each operating system edition. Table 3.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Register your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register your computer with Lenovo, do one of the following: • Go to http://www.lenovo.
Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www.lenovo.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Attaching an integrated cable lock An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the integrated cable lock slot at the rear of your computer and is operated with a key. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
• Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 84. You do not have to set any passwords to use your computer. However, using passwords improves computing security.
For more information about how to use your antivirus software, refer to the help system of your antivirus software.
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
Removing and reinstalling the frame stand Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to remove and reinstall the frame stand. Note: The frame stand is available only in some models. To remove and reinstall the frame stand, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
This section provides instructions on how to install the monitor stand. Note: The monitor stand is available only in some models. To install the monitor stand, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface.
Figure 13. Installing the monitor stand 5. After installing the monitor stand, pull up the computer to the vertical position and remove the monitor stand lock to adjust the height of the monitor stand. The monitor stand has a height adjustment range of 110 millimeters (4.33 inches).
Figure 14. Removing the monitor stand lock 6. If needed, open the cable manager and route the cables connected to the computer through the cable manager to keep your workspace neat. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 73.
4. Remove any locking device that secures the computer cover, such as an integrated cable lock. See “Attaching an integrated cable lock” on page 34. 5. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 6. Remove the frame stand. See “Removing and reinstalling the frame stand” on page 38. 7.
Figure 16. Removing the frame foot 7. To reinstall the frame foot, align the four screw holes in the frame foot with those in the chassis, and then install the screws to secure the frame foot to the chassis. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 73.
Figure 17. Removing the handle bar 6. To reinstall the handle bar, align the two screw holes in the handle bar with those in the chassis, and then install the screws to secure the handle bar to the chassis. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 73.
Figure 18. Removing the rear I/O assembly 6. To reinstall the rear I/O assembly, align the screw holes in the rear I/O assembly with those in the chassis. Then, press the top of the rear I/O assembly downward until it snaps into place. 7. Install the screws to secure the rear I/O assembly to the chassis. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 73.
5. Locate the memory modules. See “Locating components” on page 13. 6. Open the retaining clips. If you are replacing an old memory module, open the retaining clips and remove the memory module being replaced as shown. Figure 19. Removing the memory module 7. Insert the notched end 2 of the new memory module into the slot 1 . Press the memory module firmly and pivot the memory module until it snaps into place. Make sure that the memory module is secured in the slot and does not move easily. Figure 20.
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover. See “Removing the computer cover” on page 41. 4.
Figure 23. Installing the hard disk drive into the bracket 9. Connect the signal cable and the power cable to the new hard disk drive. 10. To install the hard disk drive to the chassis, do one of the following: • If your computer comes with the 20-inch display, align the two pins on the hard disk drive bracket with the corresponding slots in the chassis and press the hard disk drive bracket downward until it snaps into position. Figure 24.
Figure 25. Installing the hard disk drive (23-inch display) What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 73. Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to replace the optical drive.
Figure 26. Removing the optical drive 6. To install a new optical drive, slide the new optical drive into the optical drive bay until it snaps into position. Figure 27. Installing the optical drive What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 73.
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover. See “Removing the computer cover” on page 41. 4. Remove the optical drive.
To replace the heat sink, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 73. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to replace the microprocessor. CAUTION: The heat sink and microprocessor might be very hot.
6. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 . Figure 30. Accessing the microprocessor 7. Lift the microprocessor straight up and out of the microprocessor socket. Figure 31. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated.
b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor. This is important when installing the new microprocessor on the system board. c. Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom. d. Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be kept as clean as possible. 8.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 73. Replacing the internal speakers Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to replace the internal speakers. To replace the internal speakers, do the following: 1.
Replacing the thermal sensor Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to replace the thermal sensor. To replace the thermal sensor, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
Figure 35. Removing the thermal sensor 8. To install a new thermal sensor, insert one of the clips of the new thermal sensor to the corresponding hole in the VESA mount bracket and then press the thermal sensor towards the VESA mount bracket until it snaps into position. Note: The location of the thermal sensor in your computer might be slightly different from the illustration.
Figure 36. Installing the thermal sensor 9. Connect the thermal sensor cable to the system board. See “Locating parts on the system board” on page 16. 10. Align the screw holes in the VESA mount bracket with those in the chassis and then install the screws to secure the VESA mount bracket to the chassis. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 73.
2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover. See “Removing the computer cover” on page 41. 4. Locate the integrated camera. See “Locating components” on page 13. Note: You might have to remove the handle bar to access the integrated camera. To remove the handle bar, see “Removing and reinstalling the handle bar” on page 43. 5.
To replace the WI-FI card, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover.
Figure 39. Removing the WI-FI card 8. Insert the notched end of the new WI-FI card into the mini PCI Express x1 card slot. Press the new WI-FI card firmly and then pivot the WI-FI card to align the screw hole in the new WI-FI card with the one in the system board. 9. Install the screw to secure the new WI-FI card to the system board. 10. Connect the two cables to the new WI-FI card. What to do next: • To work with another piece of hardware, go to the appropriate section.
5. Carefully remove the two screws 1 that secure the ambient light sensor and then lift the ambient light sensor out of the computer. Figure 40. Removing the ambient light sensor 6. Disconnect the ambient light sensor cable from the system board. 7. Align the screw holes in the new ambient light sensor with the corresponding holes in the front bezel and then install the two screws to secure the ambient light sensor. 8. Connect the new ambient light sensor cable to the system board.
5. Locate the Bluetooth module. See “Locating components” on page 13. 6. Note the Bluetooth module cable routing and disconnect the cable from the system board. 7. Carefully release the Bluetooth module and lift the Bluetooth module out of the computer. Figure 41. Removing the Bluetooth module 8. Position the new Bluetooth module into the computer front bezel and then press the new Bluetooth module downward until it is secured into place. 9. Connect the new Bluetooth module cable to the system board.
Figure 42. Removing the card reader 7. Align the screw holes in the new card reader with those on the system board and then install the two screws to secure the card reader. 8. Connect the card reader cable to the new card reader. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 73.
Figure 43. Removing the ExpressCard 6. Connect the new ExpressCard to the ExpressCard connector on the system board. Align the screw holes in the new ExpressCard with the corresponding holes in the system board and then install the four screws to secure the new ExpressCard to the system board. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 73.
3. Remove the computer cover. See “Removing the computer cover” on page 41. 4. Locate the heat sink and fan assembly for GPU. See “Locating components” on page 13. 5. Note the routing of the GPU fan cable and then disconnect the GPU fan cable from the system board. 6. Follow this sequence to remove the four screws that secure the heat sink and fan assembly for GPU to the system board: a. Partially remove screw 1 , then fully remove screw 2 , and then fully remove screw 1 . b.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 73. Replacing the rear PS/2 connectors and serial port assembly Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to replace the rear PS/2 connectors and serial port assembly.
Figure 45. Removing the rear PS/2 connectors and serial port assembly 7. Align the screw hole in the new rear PS/2 connectors and serial port assembly with the corresponding screw hole in the chassis. Then, install the screw to secure the new rear PS/2 connectors and serial port assembly to the chassis. 8. Connect the cables of the new rear PS/2 connectors and serial port assembly to the system board. See “Locating parts on the system board” on page 16. 9. Reinstall the rear I/O assembly.
Figure 46. Mouse connectors • If you are using a wireless mouse, do the following: 1. Disconnect the USB dongle from your computer. Then, take away your failing wireless mouse. 2. Remove the new wireless mouse from the package. 3. Remove the USB dongle from the compartment of the new wireless mouse or from the compartment of the new wireless keyboard. 4. Connect the USB dongle to an available USB connector on your computer. 5.
1. Open the mouse battery-compartment cover. 2. Remove the USB dongle from the mouse. 3. Connect the USB dongle to any USB connector on the computer. 4. Insert two AAA batteries into the mouse according to the polarity indicators. 5. Close the mouse battery-compartment cover and slide it forward until it clicks into place. 6. Slide the power switch on the mouse to the On position and the LED (light-emitting diode) is on. Notes: – The green LED indicates that the mouse is ready for use.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 73. Replacing the keyboard Attention: Do not open your computer or attempt any repair before reading and understanding “Important safety information” on page v. This section provides instructions on how to replace the keyboard. • If you are using a wired keyboard, do the following: 1. Disconnect the old keyboard cable from the computer.
3. Install the keyboard by opening the keyboard battery-compartment cover and installing two AAA batteries according to the polarity indicators. Figure 48. Installing the keyboard batteries 4. Remove the USB dongle from the keyboard battery-compartment or from the wireless mouse battery-compartment and connect it to an available USB connector on the computer. See “Replacing the mouse” on page 69. 5. Close the battery-compartment cover. The keyboard is ready for use.
Figure 49. Installing the computer cover 4. If there is an integrated cable lock available, lock the computer. See “Attaching an integrated cable lock” on page 34. 5. If there is a frame stand, reinstall it. See “Removing and reinstalling the frame stand” on page 38. 6. Reconnect the external cables and power cords to the computer. See “Locating connectors on the rear of your computer” on page 11. 7. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 83.
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo.
Creating recovery media This section provides instructions on how to create recovery media. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.
2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 80. 4.
2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key. 3. In the Please select boot device window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process.
Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to remove and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program. To remove a program in your system, see Microsoft Windows help system for detailed information. To reinstall the program, do one of the following: Note: The method of reinstalling a program varies from program to program.
Recovery information for the Windows 8 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 operating system. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings.
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Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 84.
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.
1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit. • Enabling the after power loss feature The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity.
2. From the Setup Utility program main menu, select Power. 3. Select Intelligent Cooling Engine (ICE). The Intelligent Cooling Engine (ICE) window is displayed. 4. Select ICE Thermal Alert. The ICE Thermal Alert window is displayed. 5. Select Enabled or Disabled as desired. 6. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 88.
Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Do the following to locate the downloadable files for your machine type: a. In the Enter a product number field, type your machine type and click Go.
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
Using System Update The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates.
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. Keyboard To clean your computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2.
• Do not use flammable cleaning materials. • Do not touch the screen with sharp or abrasive items. This type of contact might cause permanent damage to the screen. • Do not use any cleaner that contains an anti-static solution or similar additives. Cleaning a liquid crystal display (LCD) surface To clean an LCD surface, do the following: 1. Gently wipe the display surface with a dry, soft lint-free cloth. 2.
Moving your computer Take the following precautions before moving your computer. 1. Back up all files and data from the hard disk drive. There are a variety of backup programs available commercially. Your operating system also might have a backup program that you can use. Lenovo provides the Rescue and Recovery program to help you back up and restore data. See “Performing backup and recovery operations” on page 76 for more information. 2.
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Chapter 10. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 115 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 86.
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic program to ensure your computer is operating correctly. 3. Reinstall the new hardware option or software following the manufacturer's instructions.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115. DVD movie will not play Symptom: DVD movie will not play. Actions: • Make sure that the disc surface is clean and not scratched.
• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115. Intermittent problems Symptom: A problem occurs only occasionally and is difficult to repeat.
3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 “Getting information, help, and service” on page 115 for details. The mouse or pointing device does not work Symptom: The mouse or pointing device does not work.
Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type. For information about the status lights and using the controls, refer to the documentation that comes with your monitor.
Actions: • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates. • The monitor might be affected by interference from nearby equipment.
Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the network” on page 107 • “The adapter stops working for no apparent reason” on page 107 • “If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur” on page 108 • “If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.
Action: The network driver files may be corrupt or missing. Update the driver by referring to the “Solution” description for the procedure to make sure that the correct device driver is installed. The Wake on LAN feature is not working Symptom: The Wake on LAN (WOL) feature is not working. Actions: • Make sure that WOL is enabled in the BIOS Setup Utility program. • If it is, check with your LAN administrator for the necessary settings.
Bluetooth problems Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the headset/headphone is connected using Headset profile or AV profile. Action: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open the Control Panel by clicking Start ➙ Control Panel. 3. Click Hardware and Sound ➙ Sound. 4. Select the Playback tab. 5.
– All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on. For more information, see your SCSI documentation. • Verify that the option and any required device drivers are installed correctly. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 115.
4. Click Clean up system files. 5. Click the More Options tab. 6. In the Programs and Features area, click the Clean up button. 7. A list of installed programs is displayed. Select the program that you want to remove. Click Uninstall/Change. • Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application. The folder names and procedures vary depending on your e-mail application. If you need assistance, see the help system for your e-mail application.
Actions: Verify that: 1. The printer is turned on and is online. 2. Paper is loaded correctly. 3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer. Note: Non-IEEE-approved printer signal cables might cause unpredictable problems. 1. Any device drivers and other software that came with the printer are correctly installed. 2. You have assigned the printer port correctly in your operating system, application program, or BIOS settings.
Actions: • Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program. Help systems are typically accessible from a menu or button in the program, and frequently from the F1 key. • If you are having difficulty with the Windows operating system or one of its components, refer to the Windows help system. It is accessible from the Windows Start menu.
Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Notes: • The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags. • If you are using other Windows operating system rather than Windows 7 and Windows 8, go to http://www.lenovo.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.
• • • • • • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer to the ThinkCentre Safety, Warranty, and Setup Guide that comes with your computer for information about your warranty type an
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Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both. Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list.
European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Japanese VCCI Class B statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Additional regulatory information For additional regulatory information, refer to the ThinkCentre Regulatory Notice shipped with your computer.
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Appendix C. WEEE and recycling information Important WEEE Information The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for example, European Directive 2002/96/EC, India E-Waste Management & Handling Rules, 2011). Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment (WEEE). These regulations determine the framework for the return and recycling of used appliances as applicable within each geography.
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix D. Restriction of Hazardous Substances Directive (RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Appendix E. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation.
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Index A a rescue medium, creating and using Administrator, password 84 ambient light sensor, replacing 62 audio subsystem 1 B backup and recovery operations 76 basic troubleshooting 97 Bluetooth module, replacing 63 boot-block recovery 90 C cable lock, security 34 card reader, replacing 64 changing password 84 startup device sequence 86 cleaning an optical mouse 93 CMOS, clearing 85 components, internal 13 computer cover removing 41 computer cover, reinstalling 73 connector 12 connectors rear 11 connector
internal drives 1 internal speakers, replacing purchasing additional services R K keyboard replacing 72 keyboard connector 12 L Lenovo Solution Center 114 Lenovo ThinkVantage Tools 115 Lenovo Welcome 115 locating components 13 M media, creating and using recovery media memory module installing, replacing 45 system board 45 Microphone connector 12 microprocessor replacing 53 monitor stand removing 38 mouse replacing 69 mouse connector 12 N notices 119 O operations, backup and recovery optical drive,
getting 115 services other 117 purchasing additional 117 setting password 84 settings changing 83 viewing 83 Setup Utility 83 Setup Utility program, starting 83 Setup Utility, exiting 88 software recovering 75 solving recovery problems 80 starting the Setup Utility program 83 startup device 86 sequence, changing 86 temporary, selecting 86 static-sensitive devices, handling 37 system management 2 programs 89 system board connectors 17 locating parts 16 locations 16 memory module 45 W warranty information 11
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