ThinkCentre User Guide Machine Types: 3493, 3496, and 3497
Note: Before using this information and the product it supports, be sure to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 115. Third Edition (September 2012) © Copyright Lenovo 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Important safety information . . . . . . v Service and upgrades . . . . . . Static electricity prevention . . . . Power cords and power adapters . Extension cords and related devices Plugs and outlets. . . . . . . . External devices . . . . . . . . Heat and product ventilation . . . Operating environment . . . . . Modem safety information . . . . Laser compliance statement . . . Power supply statement . . . . . Cleaning and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the WiFi units . . . . . . . . Installing or removing the rear WiFi antenna Installing or removing the front WiFi antenna Replacing the keyboard or mouse . . . . Completing the parts replacement . . . . . . . . . 57 62 64 66 67 Chapter 6. Recovery information . . . 69 Recovery information for the Windows 7 operating system . . . . . . . . . . . . . . . . . . Creating and using recovery media . . . . . Performing backup and recovery operations . Using the Rescue and Recovery workspace .
Appendix B. Regulatory information . . . . . . . . . . . . . Export classification notice . . . . . . . Television output notice . . . . . . . . Electronic emissions notices . . . . . . Federal Communications Commission Declaration of Conformity . . . . . Additional regulatory information . . . . 117 . . . . . . . . . 117 117 117 . . . . . . 117 119 Appendix C. WEEE and recycling information . . . . . . . . . . . . . Important WEEE information . . . . . Recycling information . . . . . . . .
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
Connectivity • 100/1000 Mbps integrated Ethernet controller • PCI Fax modem (some models) System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
Input/Output (I/O) features • One Ethernet connector • One DVI monitor connector • One optional 9-pin serial port • One VGA monitor connector • Six Universal Serial Bus (USB) connectors (two on the front panel and four on the rear panel) • Three audio connectors on the rear panel (audio line-in connector, audio line-out connector, and microphone connector) • Two audio connectors on the front panel (microphone connector and headphone connector) For more information, see “Locating connectors, controls, and in
Operating system(s), certified or tested for compatibility1 (varies by model type) • Linux® • Microsoft Windows XP Professional SP 3 Specifications This section lists the physical specifications for your computer. Dimensions Width: 97 mm (3.8 inches) Height: 333 mm (13.1 inches) Depth: 368 mm (14.5 inches) Weight Maximum configuration as shipped: 6 kg (13.2 lb) (without package) Maximum configuration as shipped: 8.5 kg (18.
Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely. Depending on the Windows operating system preinstalled, the programs might vary. Accessing Lenovo programs on the Windows 7 operating system On the Windows 7 operating system, you can access Lenovo programs from either the Lenovo ThinkVantage® Tools program or from Control Panel.
Table 2.
The Communications Utility program provides a central location for integrated camera and microphone settings. It controls advanced settings for the integrated microphone and camera to optimize Web conferencing and Voice over IP (VOIP) experience. • Fingerprint Software The integrated fingerprint reader provided on some keyboards enables you to enroll your fingerprint and associate it with your power-on password, hard disk password, and Windows password.
The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings. • Rescue and Recovery The Rescue and Recovery program is a one-button recovery and restore solution that includes a set of self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.
Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 9 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 10 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. 5 6 3 4 Figure 2.
Connector Description Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software. Serial port Used to attach an external modem, a serial printer, or other devices that use a 9-pin serial port.
Locating parts on the system board Figure 4 “System board part locations” on page 12 shows the locations of the parts on the system board. Figure 4.
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label. Machine Type: XXXX Model Number: XXX Figure 6.
Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/ThinkCentreUserGuides Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Using the keyboard Depending on your model, your computer comes with either a standard keyboard or a fingerprint reader keyboard. The Microsoft Windows shortcut keys are provided on both keyboard types.
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button Use this button to select or start a program or menu item. 2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action. 3 Secondary mouse button Use this button to display a menu for the active program, icon, or object.
1. From the Windows desktop, click Start ➙ Control Panel ➙ Appearance and Personalization. 2. In the Taskbar and Start Menu section, click Customize icons on the taskbar. 3. Click Turn system icons on or off and change the volume behaviors from Off to On. 4. Click OK to save the new settings. To add the volume icon to the taskbar on the Windows 8 operating system, do the following: 1. Open Control Panel, and click Appearance and Personalization. 2.
• Do not write or stick paper on the disc. • Do not scratch or mark the disc. • Do not place or store the disc in direct sunlight. • Do not use benzene, thinners, or other cleaners to clean the disc. • Do not drop or bend the disc. • Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive. Playing a CD or DVD If your computer comes with a DVD drive, you can listen to audio CDs or watch DVD movies. To play a CD or DVD, do the following: 1.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register your computer with Lenovo, do one of the following: • Go to http://www.lenovo.
Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www.lenovo.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 7.
Attaching an integrated cable lock An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the integrated cable lock slot at the rear of your computer and is operated with a key. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
• Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 78. You do not have to set any passwords to use your computer. However, using passwords improves computing security.
For more information about how to use your antivirus software, refer to the help system of your antivirus software. Chapter 4.
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Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. To remove the computer cover, do the following: 1. Remove any media from the drives and turn off all attached devices and the computer. 2.
To remove and reinstall the front bezel, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3. Remove the front bezel by releasing the three plastic tabs on the top of the front bezel and pivoting the front bezel outward to remove it from the computer. Carefully lay the front bezel aside without disconnecting the power switch and light-emitting diode (LED) assembly cable. Figure 10.
Accessing the system board components and drives Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to access the system board components and drives. To access the system board components and drives, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3.
5. To lower the drive bay assembly, press the drive bay assembly clip 1 inward and pivot the drive bay assembly downward as shown. Figure 13. Lowering the drive bay assembly Installing or replacing a PCI card Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or replace a PCI card.
• If you are replacing an old PCI card, remove the screw that secures the old PCI card, grasp the old card that is currently installed, and gently pull it out of the slot. Figure 14. Removing a PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. b. If the card is held in place by a retaining latch, press the card retaining latch 1 as shown to disengage the latch.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or replace a memory module.
• If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 16. Opening the retaining clips 9. Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close. Figure 17. Installing a memory module 10.
The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer. Refer to the “Lithium battery notice” in the Safety, Warranty, and Setup Guide for information about replacing and disposing of the battery. To replace the battery, do the following: 1.
Replacing the hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the hard disk drive. To replace the hard disk drive, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 32. 3. Remove the front bezel.
5. Hold the hard disk drive and remove the four screws that secure the hard disk drive. Then, remove the hard disk drive from the drive bay assembly. Figure 21. Removing the hard disk drive 6. Disconnect the signal cable and the power cable from the hard disk drive to completely remove the hard disk drive from the chassis. 7. Connect one end of the signal cable to the rear of the new hard disk drive and the other end to an available SATA connector on the system board.
Figure 23. Installing the hard disk drive What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or replace the optical drive.
Figure 24. Removing the optical drive 7. Press the drive bay assembly clip 1 inward and pivot the drive bay assembly downward as shown. Figure 25. Lowering the drive bay assembly 8. Slide the optical drive out of the front of the computer. Chapter 5.
Figure 26. Removing the optical drive 9. Slide the new optical drive into the optical drive bay from the front of the computer. Figure 27. Installing a new optical drive 10. Hold the new optical drive and pivot the drive bay assembly upward. Align the screw holes in the new optical drive with the corresponding holes in the drive bay. Then, install the two screws to secure the new optical drive in place.
Figure 28. Installing the optical drive 11. Connect one end of the signal cable to the rear of the new optical drive and the other end to an available SATA connector on the system board. See “Locating parts on the system board” on page 12. Then, locate an available five-wire power connector and connect it to the rear of the new optical drive. Figure 29. Connecting the optical drive 12. Lower the drive bay assembly. What to do next: • To work with another piece of hardware, go to the appropriate section.
Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
Figure 30. Removing the heat sink fan duct 5. Disconnect the power supply assembly cables from all drives and from the 24-pin power connector and 4-pin power connector on the system board. See “Locating parts on the system board” on page 12. Note: You might also need to release the power supply assembly cables from some cable clips or ties that secure the cables to the chassis. Make sure that you note the cable routing before disconnecting the cables. 6.
8. Install the new power supply assembly into the chassis so that the screw holes in the new power supply assembly are aligned with the corresponding holes in the rear of the chassis. Then, install the three screws to secure the new power supply assembly in place. Note: Use only screws provided by Lenovo. Figure 32. Installing the power supply assembly 9. Connect the new power supply assembly cables to all drives and the system board. See “Locating parts on the system board” on page 12.
10. Lower and position the heat sink fan duct on the top of the heat sink and fan assembly until it snaps into position. Figure 33. Installing the heat sink fan duct 11. Secure the power supply assembly cables with the cable clips and ties in the chassis. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67.
4. Pivot the drive bay assembly upward. Then, pivot the two plastic retaining clips outward to remove the heat sink fan duct from the failing heat sink and fan assembly. Figure 34. Removing the heat sink fan duct 5. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 12.
6. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw 1 , then fully remove screw 2 , and then fully remove screw 1 . b. Partially remove screw 3 , then fully remove screw 4 , and then fully remove screw 3 . Note: Carefully remove the four screws from the system board to avoid any possible damage to the system board. The four screws cannot be removed from the heat sink and fan assembly. Figure 35.
Figure 36. Installing the heat sink fan duct What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the microprocessor.
5. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 . Figure 37. Accessing the microprocessor 6. Lift the microprocessor straight up and out of the microprocessor socket. Figure 38. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. Chapter 5.
b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor. This is important when installing the new microprocessor on the system board. c. Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom. d. Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be kept as clean as possible. 7.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 67. Replacing the system fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the system fan assembly. To replace the system fan assembly, do the following: 1.
9. Install the new system fan assembly by aligning the new rubber mounts that came with the new system fan assembly with the corresponding holes in the chassis, and then push the rubber mounts through the holes. Then, carefully pull on the tips of the rubber mounts from the bottom until the new system fan assembly is secured in place. Figure 41. Installing the system fan assembly 10. Connect the new system fan assembly cable to the system fan connector on the system board.
3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 32. 4. Pivot the drive bay assembly upward. See “Accessing the system board components and drives” on page 34. 5. Disconnect the front audio and USB assembly cables from the system board. See “Locating parts on the system board” on page 12. Note: Make sure you note the locations of the cables when you disconnect the cables from the system board. 6.
This section provides instructions on how to replace the WiFi units. The WiFi units include a WiFi adapter card, a WiFi card module, and a rear WiFi antenna cable. Replacing the WiFi units involves the following operations: • “Removing the WiFi adapter card” on page 58 • “Removing the WiFi card module” on page 58 • “Installing the WiFi units” on page 60 Removing the WiFi adapter card To remove the WiFi adapter card, do the following: 1.
1. Remove the WiFi adapter card from the computer, and then disconnect the front and rear WiFi antenna cables from the WiFi card module. Figure 44. Removing the WiFi antenna cables 2. Remove the two screws that secure the WiFi card module to the WiFi adapter card. Figure 45. Removing the screws that secure the WiFi card module Chapter 5.
3. Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card. Figure 46.
1. Insert the WiFi card module into the mini PCI Express slot, and then install the two screws to secure the WiFi card module to the WiFi adapter card. Figure 47. Installing the WiFi card module 2. Connect the front antenna cable and rear antenna cable to the WiFi card module. Figure 48. Connecting the WiFi antenna cables Chapter 5.
3. Locate the two PCI Express x1 slots on the system board. See “Locating parts on the system board” on page 12. 4. Install the WiFi adapter card into one of the two PCI Express x1 slots. Then install the screw to secure the WiFi adapter card in place. Figure 49. Installing the WiFi adapter card What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67.
3. Adjust the angle of the rear antenna to lower the risk of breaking the antenna by accident. Figure 50. Installing the rear WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Removing the rear WiFi antenna To remove the rear WiFi antenna, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Installing or removing the front WiFi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to install or remove the front WiFi antenna. Installing the front WiFi antenna To install the front WiFi antenna, do the following: 1.
5. Stick the front antenna to the front panel as shown. Then insert the front antenna cable through the hole in the front panel. Figure 53. Installing the front WiFi antenna 6. Connect the front antenna cable to the WiFi card module. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67.
5. Remove the front antenna and cable from the front of the computer. Figure 54. Removing the front WiFi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Replacing the keyboard or mouse Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 67. Completing the parts replacement After completing the installation or replacement for all parts, you need to reinstall the computer cover and reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program.
9. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 77. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives. Obtaining device drivers You can obtain device drivers for operating systems that are not preinstalled at http://support.lenovo.com.
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo.
Creating recovery media This section provides instructions on how to create recovery media on different operating systems. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. On the Windows Vista operating system, you can create recovery media using only discs, so this operation is also called “creating Product Recovery discs.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.
2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 74. 4.
2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key. 3. In the Please select boot device window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process.
Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to remove and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program. To remove a program in your system, see Microsoft Windows help system for detailed information. To reinstall the program, do one of the following: Note: The method of reinstalling a program varies from program to program.
Recovery information for the Windows 8 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 operating system. Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings.
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Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
• Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 78.
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 77. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.
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Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Click Download Drivers & Software. 3. Click Use Quick Path. 4.
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
Using System Update The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates.
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. Keyboard To clean your computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2.
Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computer supply stores carry pre-moistened towelettes for LCD maintenance. Cleaning a glass-screen surface To clean a glass-screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles.
5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer. 6. Note where any remaining cables are attached to the computer; then, remove them. 7. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage. Chapter 9.
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Chapter 10. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 111 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 80.
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic programs to ensure your computer is operating correctly. 3. Reinstall the new hardware option or software following the manufacturer's instructions.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 111. DVD movie will not play Symptom: DVD movie will not play.
• Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is set to less than 1152 x 864. • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions).
4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. – On the Windows 8 operating system, do the following: 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced.
Action: If the Transceiver Communications LED is on and the wireless Keyboard does not work, restart your computer. If restarting your computer does not solve the problem, verify that the following conditions are met: • The batteries are properly installed. • The batteries still retain their current. • The wireless Keyboard is located less than ten meters away from the transceiver. • The transceiver is fully installed.
• Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on the computer. A loose cable can cause intermittent problems. • Verify that the necessary device drivers for the application programs are installed. Refer to the documentation for the affected application program to see if device drivers are required. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions).
Networking problems The following are the most common networking problems. Select your networking problem from the following list: • “Ethernet problems” on page 101 • “A wireless LAN problem” on page 102 • “A wireless WAN problem” on page 103 • “Bluetooth problem” on page 103 For more information, see “Help and Support” on page 111.
4. If an exclamation mark is displayed next to an adapter name under Network adapters, you might not be using the correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter. 5. Click Update Driver Software, and then follow the instructions on the screen. • The switch port and the adapter have the same duplex setting. If you configured the adapter for full duplex, ensure that the switch port is also configured for full duplex.
• Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the Windows notification area. • Check Network Name (SSID), and your encryption information. Use Access Connections to verify this case-sensitive information. A wireless WAN problem Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card. Action: The WAN card is not supported on this computer. Remove it. Note: Some computer models do not have a wireless WAN.
An option that previously worked does not work now Symptom: An option that previously worked does not work now. Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. • If the failing option is a SCSI option, verify that: – The cables for all external SCSI options are connected correctly. – The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.
• Procedure 2 1. Open Control Panel. 2. Click Programs. 3. Click Turn Windows features on or off. 4. A list of optional Windows components is displayed. Follow the instructions on the screen. • Procedure 3 1. On the Windows 7 operating system, click Start ➙ Computer. On the Windows 8 operating system, open the Windows Explorer and click Computer. 2. Right-click your C drive entry and then click Properties. 3. Click Disk Cleanup. 4. Click Clean up system files. 5. Click the More Options tab. 6.
In general, the more memory that is installed, the better the Windows operating system runs. Action: Install additional memory. For information about purchasing memory, see Chapter 11 “Getting information, help, and service” on page 111. For step-by-step instructions on installing memory, see “Installing or replacing a memory module” on page 37. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 108 for instructions).
Software problems Select your symptom from the following list: • “When using a sort feature, dates do not sort in the correct order” on page 107 • “Software does not work as expected” on page 107 When using a sort feature, dates do not sort in the correct order Symptom: When using a sort feature, dates do not sort in the correct order. Action: Some software developed before the year 2000 used only the last two digits of a year to sort dates, always assuming the first two digits were 19.
USB problems Symptom: The USB connectors cannot be accessed. Actions: • Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet. • If the USB device has its own On/Off switch, make sure it is in the On position. • If the USB device has an Online switch, make sure it is in the Online position. • If the USB device is a printer, make sure paper is loaded correctly.
For additional information, refer to the Lenovo Solution Center help system. Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative.
Note: For additional help, press the F1 key. 4. Remove the diagnostic disc from the optical drive when you complete the diagnostic process.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.
These items are not covered by the warranty: • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts • Identification of software problem sources • Configuration of BIOS as part of an installation or upgrade • Changes, modifications, or upgrades to device drivers • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs Refer to the Safety, Warranty, and Setup Guide that comes with your computer for informat
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Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft and Windows are trademarks of the Microsoft group of companies. Intel and Intel Core are trademarks of Intel Corporation in the U.S. and/or other countries. Linux is a trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Television output notice The following notice applies to models that have the factory-installed television-output feature.
Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
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Appendix C. WEEE and recycling information Important WEEE information The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for example, European Directive 2002/96/EC, India E-Waste Management & Handling Rules, 2011). Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment (WEEE). These regulations determine the framework for the return and recycling of used appliances as applicable within each geography.
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix D. Restriction of Hazardous Substances Directive (RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Index A a rescue medium, creating and using accessing system board components 34 Administrator, password 78 audio line-in connector 10 audio line-out connector 10 audio subsystem 1 B backup and recovery operations basic troubleshooting 91 battery, replacing 38 boot-block recovery 84 72 specifications 13 DVI monitor connector 10 E environment, operating 4 Ethernet 2 Ethernet connector 11 exiting, Setup Utility 81 expansion 3 external options, installing 31 70 C cable lock, security 27 changing passwor
R PCI card 35 internal drives 1 K keyboard, replacing 66 L Lenovo Solution Center 108 Lenovo ThinkVantage Toolbox 109 Lenovo ThinkVantage Tools 111 Lenovo Welcome 111 locating components 11 M media, creating and using recovery media memory module installing, replacing 37 system board 37 Microphone connector 11 microprocessor replacing 52 mouse, replacing 66 N notices 115 O operations, backup and recovery optical drive, replacing 42 optical mouse cleaning 87 70 P parts replacement, completing 67 pa
system board connectors 12 locating parts 12 locations 12 memory module 37 system board components accessing 34 system fan assembly, replacing 55 T temporary startup device 80 the BIOS, updating (flashing) 83–84 trademarks 116 troubleshooting, basic 91 troubleshooting, diagnostics 91 U updating (flashing) the BIOS 83 system programs 83 updating (flashing) the BIOS 84 USB connector 11 using a rescue medium, creating and diagnostic programs 112 documentation 112 other services 113 passwords 77 Setup Utilit
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