Computer Hardware User Manual

Table Of Contents
Chapter5.Diagnostics
Diagnosticprogramsareusedtotesthardwarecomponentsofyourcomputerandreport
operating-system-controlledsettingsthatcancausehardwarefailures.Therearetwodiagnosticprograms
preinstalledonyourcomputer:
LenovoSystemToolbox(usedtodiagnoseproblemswhilerunningtheWindowsoperatingsystem)
PC-DoctorforWindowsPE(usedwhenyourWindowsoperatingsystemdoesnotstart)
Notes:
1.YoucanalsodownloadthelatestversionoftheLenovoSystemToolboxandPC-DoctorforDOS
diagnosticprogramsfrom:http://www.lenovo.com/support
2.IfyouareunabletoisolateandrepairtheproblemyourselfafteryourunLenovoSystemToolboxand
PC-DoctorforWindowsPE,saveandprinttheloglescreatedbybothdiagnosticprograms.Youwill
needthelogleswhenyouspeaktoaLenovotechnicalsupportrepresentative.(Theloglecreatedby
LenovoSystemToolboxisautomaticallysavedinC:\PCDR\DETAILED.txt.)
LenovoSystemToolbox
LenovoSystemToolboxisadiagnosticprogramthatworksthroughtheWindowsoperatingsystemand
enablesyoutoviewsymptomsandsolutionsforcomputerproblems,accesstheLenovotroubleshooting
center,updatesystemdrivers,andreviewsysteminformation.
TorunLenovoSystemToolbox,clickStart®AllPrograms®LenovoSystemToolbox®LenovoSystem
Toolbox.Followtheinstructionsonthescreen.Foradditionalinformationaboutrunningthediagnostic
program,refertotheLenovoSystemToolboxhelpsystem.
IfyoustillsuspectaproblemafterLenovoSystemToolboxrunssuccessfully,runPC-DoctorforWindows
PEtohelpyoudiagnosethecomputerproblem.
LenovoSystemToolboxalsohasproblemdeterminationaidsthatdeterminesoftwareandusageproblems.
PC-DoctorforWindowsPE
ThePC-DoctorforWindowsPEdiagnosticprogramispartoftheRescueandRecovery®workspaceon
eachLenovocomputer.UsePC-DoctorforWindowsPE,ifyouareunabletostarttheWindowsoperating
systemorifPC-DoctorforWindowshasnotbeensuccessfulinisolatingapossibleproblem.
RunningdiagnosticsfromtheRescueandRecoveryworkspace
YoucanrunthePC-DoctorforWindowsPEdiagnosticprogramfromtheRescueandRecoveryworkspace.
TorundiagnosticsfromtheRescueandRecoveryworkspace,usethefollowingprocedure:
1.Shutdowntheoperatingsystemandturnoffthecomputer.
2.RepeatedlypressandreleasetheF11keyasyouturnonthecomputer.
3.Whenyouhearbeepsorseealogoscreen,stoppressingtheF11key.TheRescueandRecovery
workspaceopens.
4.FromtheRescueandRecoveryworkspace,selectDiagnosehardware.
5.Thediagnosticprogramopensautomatically.Selectthediagnostictestyouwanttorun.PresstheF1
keyforadditionalhelp.
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