ThinkCentre User Guide Machine Types: 0800, 0852, 0870, 2471, 2557, 3091, 3265, 3373, 3429, 3650, 3678, 4285, 5205, and 5248
ThinkCentre User Guide Machine Types: 0800, 0852, 0870, 2471, 2557, 3091, 3265, 3373, 3429, 3650, 3678, 4285, 5205, and 5248
Note: Before using this information and the product it supports, be sure to read and understand the ThinkCentre Safety and Warranty Guide and Appendix A “Notices” on page 79. Second Edition (May 2011) © Copyright Lenovo 2011. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.
Contents Important safety information . . . . . . v Chapter 1. Product overview . . . . . . 1 Features . . . . . . . . . . . . . . . . Single-touch and multi-touch feature . . . Specifications . . . . . . . . . . . . . . Software overview . . . . . . . . . . . . Software provided with your Windows operating system . . . . . . . . . . . Locating computer controls, connectors, and parts . . . . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . . Rear view . . . . . . . . . . . . . .
Recovering from a POST/BIOS update failure . . 68 Chapter 6. Troubleshooting and diagnostic programs . . . . . . . . . 71 Basic troubleshooting . . . . . . . . Diagnostic programs . . . . . . . . Lenovo ThinkVantage Toolbox . . . PC-Doctor for Rescue and Recovery PC-Doctor for DOS . . . . . . . Cleaning an optical mouse . . . . . . . . . . . . 71 72 72 73 73 74 Chapter 7. Getting information, help, and service . . . . . . . . . . . . . . 75 Information resources . . . . . . . Online Books folder .
Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the ThinkCentre Safety and Warranty Guide that you received with this product for the latest safety information. Reading and understanding this safety information reduces the risk of personal injury and or damage to your product.
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, preinstalled software programs, and connector and part locations. This chapter contains the following topics: • “Features” on page 1: This section provides information about the computer features. • “Specifications” on page 4: This section lists the physical specifications for your computer.
Connectivity • 10/100/1000 Mbps Ethernet controller System management features • Ability to store the power-on self-test (POST) hardware test results • Advanced Configuration and Power Interface (ACPI) support • Automatic power-on startup • Desktop Management Interface (DMI) • Intel Active Management Technology (AMT) (available in some models) • Intel Rapid Storage Technology • Preboot Execution Environment (PXE) • System Management (SM) Basic Input/Output System (BIOS) and SM software • Wake on LAN • Windo
Chapter 1. Product overview This chapter provides information about the computer features, specifications, preinstalled software programs, and connector and part locations. This chapter contains the following topics: • “Features” on page 1: This section provides information about the computer features. • “Specifications” on page 4: This section lists the physical specifications for your computer.
Table 1. Operating system edition and supported touch feature Operating system edition Supported touch feature Windows 7 Enterprise Single-touch or multi-touch Windows 7 Home Basic Single-touch Windows 7 Home Premium Single-touch or multi-touch Windows 7 Professional Single-touch or multi-touch Windows 7 Starter Single-touch Windows 7 Ultimate Single-touch or multi-touch Specifications This section lists the physical specifications for your computer.
Computer dimensions (without a stand and frame foot) Width: 560 mm (22.05 inches) Height: 392 mm (15.43 inches) Depth: 79 mm (3.11 inches) or 86 mm (3.39 inches) (varies by configuration) Computer dimensions (with a stand and frame foot) • Width: 560 mm (22.05 inches) • Maximum height: – 421.9 mm (16.61 inches) (with a frame stand and frame foot) – 566.9 mm (22.32 inches) (with a lift stand) • Depth: ranges from 109 mm (4.29 inches) to 250 mm (9.
Software overview The computer comes with a preinstalled operating system and several preinstalled applications. Software provided with your Windows operating system This section provides information about the software provided with your Windows operating system. Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer.
provided by Lenovo, such as the Rescue and Recovery program and the ThinkVantage Productivity Center program. Lenovo ThinkVantage Toolbox The Lenovo ThinkVantage Toolbox program helps you maintain your computer, improve computing security, diagnose computer problems, get familiar with the innovative technologies provided by Lenovo, and get more information about your computer. For more information, see “Lenovo ThinkVantage Toolbox” on page 72.
Front view Figure 1 “Front control and part locations” on page 8 shows the locations of the controls and parts on the front of your computer. Figure 1.
To use your computer in monitor mode, you need to have a second computer. Connect one end of the VGA cable to the VGA IN connector on the rear of your computer, and the other end to the VGA connector on the second computer. Use the monitor mode control on the front of your computer to switch your computer between computer mode and monitor mode. The following table shows the functions of each control when your computer works in computer mode or monitor mode.
4 Microphone connector 12 USB connectors (4) 5 USB connector 13 DisplayPort out connector 6 Serial port (available in some models) 14 VGA IN connector 7 PS/2 mouse connector (available in some models) 15 ExpressCard slot (available in some models) 8 PS/2 keyboard connector (available in some models) Connector Description DisplayPort out connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector.
Component locations Figure 3 “Component locations” on page 11 shows the locations of the various components in your computer. To remove the computer cover and access the inside of the computer, see “Removing the computer cover” on page 15. Figure 3.
11 Internal speaker 25 Integrated camera with microphone* 12 Bluetooth module* 26 Ambient light sensor* 13 System fan 27 Multi-touch board* 14 Rear I/O assembly cover 28 VESA frame Notes: 1. * denotes optional parts, which are available in some models. 2. Your computer might come with a frame stand or a lift stand. For more information about the lift stand, see “Removing or reinstalling the lift stand” on page 17.
7 Bluetooth module cable connector 21 SATA connector 8 Wireless keyboard and mouse connector 22 SATA connector 9 Clear Complementary Metal Oxide Semiconductor (CMOS) /Recovery jumper 23 Optical drive power connector 10 Battery 24 Low-voltage differential signaling (LVDS) cable connector 11 Microprocessor fan connector 25 System fan connector 12 Internal speaker cable connector 26 Inverter connector 13 Power switch cable connector 27 Power supply fan connector 14 ExpressCard connector 28 Power
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Chapter 2. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. This chapter contains the following topics: • “Installing or replacing hardware” on page 15 • “Obtaining device drivers” on page 53 • “Basic security features” on page 53 Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer.
This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. To remove the computer cover, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface.
3. Remove the four screws that secure the frame stand. Keep the four screws, and put them aside. You will need them when installing the frame stand. Figure 6. Removing the frame stand 4. Lift the frame stand off the computer and put it in a safe place. 5. To reinstall the frame stand, position the frame stand so that the four screw holes align with those in the computer VESA frame and then install the four screws to secure the frame stand.
3. Remove the three screws that secure the lift stand. Keep the three screws, and put them aside. You will need them when installing the lift stand. Remove the lift stand from the computer. Figure 7.
4. To reinstall the lift stand, insert the two tabs 1 on the lift stand into the corresponding holes in the computer VESA frame, and then slide the lift stand toward the bottom of the computer. Align the three screw holes in the lift stand with those in the computer VESA frame and then install the three screws to secure the lift stand. Figure 8. Reinstalling the lift stand What to do next: • To work with another piece of hardware, go to the appropriate section.
3. Remove the computer cover. See “Removing the computer cover” on page 15. 4. Locate the rear I/O assembly cover. See “Component locations” on page 11. 5. Carefully release the bottom of the rear I/O assembly cover from the computer front bezel and then release the top of the rear I/O assembly cover from the computer VESA frame cover. Figure 9. Removing the rear I/O assembly cover 6.
6. Remove the screw that secures the VESA frame cover, slide the VESA frame cover to the bottom of the computer, and then lift it up to remove it from the VESA frame. Figure 10. Removing the VESA frame cover 7. To reinstall the VESA frame cover, align the screw hole in the VESA frame cover with the corresponding hole in the VESA frame and then install the screw to secure the VESA frame cover. What to do next: • To work with another piece of hardware, go to the appropriate section.
8. Remove the four screws 1 that secure the VESA frame to the computer main bracket and then lift the VESA frame off the computer main bracket. Figure 11. Removing the computer VESA frame 9. To reinstall the computer VESA frame, position the VESA frame on the computer main bracket and align the screw holes in the VESA frame with those in the computer main bracket. 10. Reinstall the four screws to secure the VESA frame to the computer main bracket. 11.
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover. See “Removing the computer cover” on page 15. 4. Locate the memory slots.
Replacing the battery Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the battery.
6. Install a new battery. Figure 15. Installing a new battery 7. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 52. Note: When the computer is turned on for the first time after replacing the battery, an error message might be displayed. This is normal after replacing the battery. 8. Turn on the computer and all attached devices. 9. Use the Setup Utility program to set the date, time, and any passwords.
4. Pull the handle 1 of the hard disk drive bracket upward and then slide the hard disk drive outward to remove it from the hard disk drive bay. Figure 16. Removing the hard disk drive 5. Flex the sides of the hard disk drive bracket properly to remove the hard disk drive out of the bracket. 6. To install the new hard disk drive into the bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the hard disk drive.
7. Align the four pins 1 on the hard disk drive bracket with the corresponding slots in the hard disk drive bay. Figure 18. Installing the hard disk drive 8. Slide the new hard disk drive with the bracket into the hard disk drive bay. Press the handle of the hard disk drive bracket downward until it is secured by the two tabs 1 . Figure 19. Installing the hard disk drive What to do next: • To work with another piece of hardware, go to the appropriate section.
Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the optical drive. Note: The optical drive is available only in some models. To replace the optical drive, do the following: 1.
6. To install a new optical drive, slide the new optical drive into the optical drive bay until it snaps into position. Figure 21. Installing the optical drive What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 52.
5. Remove the fan duct by pressing the two tabs 1 inward and then pivoting the fan duct upward. Figure 22.
6. Follow this sequence to remove the four screws that secure the heat sink to the system board: a. Partially remove screw 1 , then fully remove screw 2 , and then fully remove screw 1 . b. Partially remove screw 3 , then fully remove screw 4 , and then fully remove screw 3 . Note: Carefully remove the four screws from the system board to avoid any possible damage to the system board. The four screws cannot be removed from the heat sink. Figure 23. Removing the heat sink 7.
Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the microprocessor. CAUTION: The heat sink and microprocessor might be very hot.
c. Touch only the sides of the microprocessor. Do not touch the gold contacts on the bottom. d. Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be kept as clean as possible. Figure 24. Removing the microprocessor 7. Make sure that the small handle is in the raised position and the microprocessor retainer is fully open. Chapter 2.
8. Hold the new microprocessor and align the notches 2 on it with the alignment keys in the microprocessor socket, or align the small triangle 1 on one corner of the new microprocessor with the corresponding beveled corner of the microprocessor socket. Figure 25. Installing the microprocessor 9. Lower the new microprocessor straight down into the microprocessor socket on the system board. 10.
3. Remove the computer cover. See “Removing the computer cover” on page 15. 4. Locate the WI-FI card on the system board. See “Component locations” on page 11. 5. Disconnect the two cables from the WI-FI card. 6. Carefully remove the two screws that secure the WI-FI card to the system board. Then, pivot the WI-FI card upward and lift the WI-FI card to remove it from the mini PCI Express slot. Figure 26. Removing the WI-FI card 7. Insert the notched end of the new WI-FI card into the mini PCI Express slot.
To replace the Bluetooth module, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover.
To replace the multi-touch board, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface. Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up. 3. Remove the computer cover.
This section provides instructions on how to replace the ambient light sensor. Note: The ambient light sensor is available only in some models. To replace the ambient light sensor, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface.
Replacing the ExpressCard Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the ExpressCard. Note: The ExpressCard is available only in some models. To replace the ExpressCard, do the following: 1.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 52. Replacing the internal speakers Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.
8. Route the new internal speaker cables and then position the new internal speakers on the front bezel so that the two screw holes in each internal speaker align with those in the front bezel. 9. Reinstall the two screws to secure each of the internal speakers to the front bezel. 10. Reconnect the internal speaker cables to the system board. See “System board part and connector locations” on page 12. 11. Reinstall the rear I/O assembly cover.
6. Remove the two screws 1 that secure the integrated camera with microphone to the front bezel, and then remove the integrated camera with microphone from the computer. Figure 32. Removing the integrated camera with microphone 7. Route the new integrated camera cable and then position the new integrated camera with microphone in place. Align the two screw holes in the new integrated camera with microphone with those in the front bezel. 8.
4. Remove the frame stand or lift stand. See “Removing or reinstalling the frame stand” on page 16 or “Removing or reinstalling the lift stand” on page 17. 5. Remove the rear I/O assembly cover. See “Removing or reinstalling the rear I/O assembly cover” on page 19. 6. Remove the VESA frame cover. See “Removing or reinstalling the VESA frame cover” on page 20. 7. Note the routing of the microprocessor fan assembly cable and then disconnect the microprocessor fan assembly cable from the system board. 8.
Replacing the card reader Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the card reader. Note: The card reader is available only in some models. To replace the card reader, do the following: 1.
Replacing the rear I/O assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the rear I/O assembly. To replace the rear I/O assembly, do the following: 1.
8. Install the four screws to secure the rear I/O assembly to the computer main bracket. 9. Reinstall the rear I/O assembly cover. See “Removing or reinstalling the rear I/O assembly cover” on page 19. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 52.
7. To install the new right I/O assembly into the computer, position the new right I/O assembly into place and then align the screw holes with the corresponding holes in the computer main bracket. 8. Install the three screws to secure the right I/O assembly to the computer main bracket. 9. Connect the right I/O assembly cable and the intrusion switch cable to the new right I/O assembly. What to do next: • To work with another piece of hardware, go to the appropriate section.
7. Remove the four screws 1 that secure the power supply and then remove the two screws 2 that secure the power cord connector bracket. Note the routing of the power cord connector cable 3 . Lift the power supply up to remove it from the computer main bracket. Figure 37. Removing the power supply 8. Remove the two screws 4 (as shown in Removing the power supplyFigure 37 on page 48) that secure the power cord connector and then remove the power cord connector from the power cord connector bracket. 9.
Replacing the keyboard Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the keyboard. Replacing the PS/2 or USB keyboard To replace the PS/2 or USB keyboard, do the following: 1.
3. Correctly install the batteries for the new wireless keyboard by referring to the following illustrations: 4. Remove the USB dongle from the wireless mouse compartment and connect it to an available USB connectors on the computer. See “Replacing the wireless mouse” on page 51. Replacing the mouse Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer.
2. Disconnect all power cords from electrical outlets. 3. Locate the mouse connector. Note: Your mouse might be connected to a PS/2 mouse connector 1 or a USB connector 2 . Figure 39. Mouse connectors 4. Disconnect the failing mouse cable from the computer. 5. Connect a new mouse cable to the appropriate connector on the computer. 6. Reconnect all power cords to electrical outlets. Replacing the wireless mouse To replace the wireless mouse, do the following: 1.
Notes: To save your battery energy, do the following when you are not using the wireless keyboard and mouse: 1. Switch off the power button on the bottom of the wireless mouse. 2. Disconnect the USB dongle from your computer and store it in the wireless mouse compartment. Completing the parts replacement After completing the installation or replacement for all parts, you need to reinstall the computer cover and reconnect cables. To reinstall the computer cover and reconnect cables, do the following: 1.
3. Lower and position the computer cover into place and then slide the computer cover toward the bottom of the computer until the cover is secured into place. Figure 40. Installing the computer cover 4. Lock the computer cover if you have an integrated cable lock. See “Integrated cable lock” on page 53 and “Rear view” on page 9. 5. Reconnect the external cables and power cord to the computer. See “Rear view” on page 9. 6.
An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure your computer to a desk, a table, or other non-permanent fixture. The integrated cable lock attaches to the integrated cable lock slot in the rear of your computer and is operated with a key. See “Rear view” on page 9 for the location of the integrated cable lock slot. This is the same type of lock used with many notebook computers.
5. Close the computer cover and connect the power cord. See “Completing the parts replacement” on page 52. 6. Turn on the computer and leave it on for approximately 10 seconds. Then, turn off the computer by holding the power switch for approximately five seconds. 7. Repeat step 1 through step 3. 8. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2). 9. Close the computer cover and connect the power cord. See “Completing the parts replacement” on page 52. Chapter 2.
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Chapter 3. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. This chapter contains the following topics: • “Creating and using recovery media” on page 57 • “Performing backup and recovery operations” on page 58 • “Using the Rescue and Recovery workspace” on page 59 • “Creating and using a rescue medium” on page 60 • “Installing or reinstalling device drivers” on page 61 • “Solving recovery problems” on page 62 Notes: 1.
On the Windows 7 operating system and the Windows Vista operating system, you can use recovery media to restore the computer to the factory default settings only. You can use recovery media to put the computer in an operational state after all other methods of recovery have failed. Attention: When you use recovery media to restore the computer to the factory default settings, all the files currently on the hard disk drive will be deleted and replaced by the factory default settings.
• To perform a backup operation using the Rescue and Recovery program on the Windows Vista operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ ThinkVantage ➙ Rescue and Recovery. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click Launch advanced Rescue and Recovery ➙ Back up your hard drive, and select backup operation options. 3. Follow the instructions on the screen to complete the backup operation.
independently from the Windows operating system, you can restore the factory default settings even if you cannot start the Windows operating system. Attention: If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory default settings, all files on the primary hard disk drive partition (usually drive C:) will be deleted in the recovery process. If possible, make copies of important files.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media window opens. 4. In the Rescue Media area, select the type of the rescue medium you want to create.
To install or reinstall the device driver for a factory-installed device, do the following: 1. Turn on the computer. 2. Use Windows Explorer or My Computer to display the directory structure of your hard disk drive. 3. Go to the C:\SWTOOLS directory. 4. Open the DRIVERS folder. Within the DRIVERS folder, there are several subfolders named for various devices installed in your computer, such as AUDIO or VIDEO. 5. Open the appropriate device subfolder. 6.
Chapter 4. Using the Setup Utility program You can use the Setup Utility program to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program.
Password considerations A password can be any combination of up to 64 (1 to 64) alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines: Note: The Setup Utility program passwords are not case sensitive.
Enabling or disabling a device This section provides instructions on how to enable or disable user access to a device. USB Support Use this option to enable or disable a USB connector. When a USB connector is disabled, the device connected to the USB connector cannot be used. SATA Controller When this option is set to Disabled, the device connected to the SATA connector (such as the hard disk drive or the optical drive) is disabled and cannot be accessed.
To view or permanently change the configured startup device sequence, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 63. 2. Select Startup ➙ Primary Boot Sequence. Read the information displayed on the right side of the screen. 3. Select the first boot device, second boot device, and so on. 4. Press Esc to return to the Startup menu. Then, select the devices for the Automatic Boot Sequence and Error Boot Sequence. 5.
Chapter 5. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure.
5. When prompted to change the machine type and model, it is suggested that you press N. However, if you do want to change the machine type and model, press Y, then type in the machine type and model and press Enter. 6. Follow the instructions on the screen to complete the update. After the update is completed, remove the disc from the optical drive.
11. Install the computer cover and reconnect all cables and power cords that were disconnected. See “Completing the parts replacement” on page 52. 12. Turn on the computer to restart the operating system. Chapter 5.
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Chapter 6. Troubleshooting and diagnostic programs This chapter provides information about some basic troubleshooting and diagnostic programs. If your computer problem is not described in this chapter, see Chapter 7 “Getting information, help, and service” on page 75 for additional troubleshooting resources.
Symptom The wireless keyboard or mouse does not work. Action Verify that: • The computer is turned on. • The battery or batteries installed in the wireless keyboard or mouse are in good condition. • The wireless configurations are all set correctly. You might need to refer to the documentation that come with the wireless keyboard or mouse, or refer to your Windows Help and Support information system for wireless related instructions.
PC-Doctor for Rescue and Recovery The PC-Doctor for Rescue and Recovery diagnostic program is part of the Rescue and Recovery workspace on your Lenovo computer. Use the PC-Doctor for Rescue and Recovery program if you are unable to start the Windows operating system. To run the PC-Doctor for Rescue and Recovery program from the Rescue and Recovery workspace, do the following: 1. Turn off the computer. 2. Repeatedly press and release the F11 key when turning on the computer.
6. Remove the diagnostic disc from the optical drive after completing the diagnostic test. Cleaning an optical mouse This section provides instructions on how to clean an optical mouse. An optical mouse uses a LED and an optical sensor to navigate the pointer. If the pointer on the screen does not move smoothly with the optical mouse, you might need to clean the mouse. To clean an optical mouse, do the following: 1. Turn off your computer. 2. Disconnect the mouse cable from the computer. 3.
Chapter 7. Getting information, help, and service This chapter provides information about help, service, and technical assistance for Lenovo products. This chapter contains the following topics: • “Information resources” on page 75 • “Help and service” on page 77 Information resources You can use the information in this section to access useful resources relating to your computing needs.
The ThinkVantage Productivity Center program contains information sources and tools designed to make computing easy and secure. It provides easy access to various technologies, such as: • Power Manager • Product Recovery • Rescue and Recovery • System Update To access the ThinkVantage Productivity Center program, click Start ➙ All Programs ➙ ThinkVantage ➙ Productivity Center.
Chapter 7. Getting information, help, and service This chapter provides information about help, service, and technical assistance for Lenovo products. This chapter contains the following topics: • “Information resources” on page 75 • “Help and service” on page 77 Information resources You can use the information in this section to access useful resources relating to your computing needs.
If possible, be at your computer when you call.
Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Television output notice The following notice applies to models that have the factory-installed television-output feature. This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners.
Index A a rescue medium, creating and using Access Help 76 Administrator password 64 ambient light sensor, replacing 37 antivirus software 7 audio subsystem 1 60 F features 1 flashing the BIOS frame stand 16 removing 16 B backup and recovery operations 58 basic troubleshooting 71 battery, replacing 24 Bluetooth module, replacing 35 boot-block recovery 68 getting help 75 information 75 service 75 card reader, replacing 44 changing startup device sequence 65 cleaning an optical mouse 74 CMOS, clearing 54
L Lenovo ThinkVantage Toolbox Lenovo Web site 76 Lenovo Welcome 6 72 M media, creating and using recovery media 57 memory module installing 22 system board 22 Microphone connector 10 microprocessor fan assembly, replacing 42 mouse connector 10 mouse, replacing 50 multi-touch board, replacing 36 N notice, television output notices 79 80 O Online Books folder 75 operations, backup and recovery optical drive, replacing 28 optical mouse cleaning 74 58 software 57 recovery boot-block 68 operations, backup
solving recovery problems 62 starting the Setup Utility program startup device 65 sequence, changing 65 temporary, selecting 65 system management 2 programs 67 system board locating parts 12 memory module 22 63 T television output notice 80 temporary startup device 65 the BIOS, updating (flashing) 67–68 ThinkVantage Productivity Center 75 trademarks 80 troubleshooting, basic 71 troubleshooting, diagnostic programs 71 U updating (flashing) the BIOS 67 system programs 67 updating (flashing) the BIOS 68 USB
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Part Number: 89Y8034 Printed in USA (1P) P/N: 89Y8034 *89Y8034*