User Guide ThinkPad 10
Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety and handling information” on page iii • Appendix D “Notices” on page 93 The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at http://www.lenovo.com/UserManuals. Second Edition (September 2014) © Copyright Lenovo 2014.
Contents Read this first . . . . . . . . . . . . . iii Important safety and handling information . . . . . iii Chapter 1. Product overview . . . . . . 1 Tablet layout . . . . . . Front view and side view Rear view . . . . . . Accessories . . . . . . . Features . . . . . . . . Specifications . . . . . . Operating environment . . Lenovo programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resetting your tablet to the factory default settings . . . . . . . . . . . . . . . . . Using the advanced startup options . . . . . . Recovering your operating system if Windows 8.1 fails to start . . . . . . . . . . . . . . . . Creating and using recovery media . . . . . . Chapter 10. Getting support . . . . . Lenovo technical support . . Lenovo user forums. . . . . Finding ThinkPad options . . Purchasing additional services . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of the tablet. Failure to do so might lead to discomfort or injury, or cause the tablet to fail. Important safety and handling information To avoid personal injury, property damage, or accidental damage to your ThinkPad® 10 (hereafter called the tablet), read all of the information in this section before using it. For detailed operating instructions, refer to the ThinkPad 10 User Guide (this publication).
Stop using the battery if it is damaged, or if you notice any discharge or the buildup of foreign materials on the battery leads. Store the rechargeable batteries or products containing the rechargeable batteries at room temperature, charged to approximately 30 to 50% of capacity. We recommend that the batteries be charged about once per year to prevent overdischarge. Do not put the battery in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations.
CAUTION: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level. Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332-2.
Be aware of heat generated by your tablet: When your tablet is turned on or the battery is charging, some parts might become hot. The temperature that they reach depends on the amount of system activity and the level of charge in the battery. Extended contact with your body, even through clothing, could cause discomfort or even a skin burn. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the tablet for any extended time.
Chapter 1. Product overview This chapter provides an overview of the tablet, including the locations of connectors and controls, tablet features, accessories, specifications, operating environment, and preinstalled Lenovo programs. Tablet layout This topic introduces the tablet hardware features to give you the basic information you need to start using the tablet.
1 Microphones The built-in microphones capture sound and voice when they are used with an application capable of handling audio. 2 Ambient light sensor The ambient light sensor detects the brightness of the environment. The screen brightness automatically adjusts depending on the ambient light conditions detected by the ambient light sensor. 3 Front-facing camera Your tablet has a 2-megapixel front-facing camera.
10 Micro-SIM-card slot Open the protective cover to access the micro Subscriber Identification Module (SIM) card slot. Insert a micro SIM card to establish a wireless wide area network (WAN) connection. For instructions on how to install a micro SIM card, see “Installing and removing the micro SIM card” on page 27. Note: The micro-SIM-card slot is not functional on Wi-Fi-only models. 11 Micro-SD-card slot Open the protective cover to access the micro secure digital (SD) card reader.
1 Rear-facing camera with a flash 2 Smart card slot (on some models) 3 System-status indicator 4 Speakers 5 Fingerprint reader (on some models) 1 Rear-facing camera with a flash Your tablet has an 8-megapixel rear-facing camera with a flash. You can use the camera to take pictures and create videos. For more information, see “Using the cameras” on page 20. 2 Smart card slot (on some models) Your tablet might have a smart card slot. For more information, see “Using a smart card ” on page 23.
1 Power cord and ac power adapter: Use the power cord together with the ac power adapter to provide ac power to your tablet and charge the battery. 2 ThinkPad 10 Quickshot Cover (on some models): The ThinkPad 10 Quickshot Cover (hereafter called the cover) attaches to the tablet magnetically. Use the cover to do the following: • Protect the tablet screen. • Wake up the tablet or put the tablet into sleep mode conveniently. • Launch the camera. • Serve as a stand for the tablet.
• Multi-touch technology Integrated cameras • Front-facing camera, two megapixels • Rear-facing camera with a flash, eight megapixels, auto-focus Connectors • One combo audio connector • One power connector • One keyboard connector • One micro HDMI connector • One dock connector • One USB 2.0 connector Card slot or card reader • One Micro-SIM-card slot • One Micro-SD-card slot • One smart card slot (on some models) Wireless features • Bluetooth 4.0 • Wireless LAN (802.
Operating environment • Maximum altitude without pressurization: 5000 m (16 404 ft) • Temperature: – At altitudes up to 2438 m (8000 ft) Operating: 5.0°C to 35.0°C (41°F to 95°F) Storage: 5.0°C to 43.0°C (41°F to 109°F) – At altitudes above 2438 m (8000 ft) Maximum temperature when operating under unpressurized conditions: 31.3°C (88°F) • Relative humidity: – Operating: 8% to 80% – Storage: 5% to 95% If possible, place your tablet in a dry, well-ventilated area without direct exposure to sunshine.
Lenovo Program Description Lenovo Tools Provides easy access to various Lenovo applications, such as System Update, Lenovo Solution Center, and so on. System Update Keep the software on your tablet up-to-date by downloading and installing software packages, including Lenovo programs, device drivers, Unified Extensible Firmware Interface (UEFI) basic input/output system (BIOS) updates, and other third-party programs.
Chapter 2. Using your tablet This chapter provides instructions on how to use some basic applications and tablet features. Initial setup instructions To use the tablet the first time after you take it out of the box, ensure that you follow the instructions below: 1. Connect the power cord to the ac power adapter 1 . Then connect the power connector of the ac power adapter to the power connector on the tablet 2 . 2. Plug the power cord into a standard ac power outlet 3 . 3.
Touch gesture (touch models only) Description Touch: Tap. Mouse action: Click. Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app. Supported operating systems: Windows 7, Windows 8, and Windows 8.1 Touch: Tap and hold. Mouse action: Right-click. Function: Open a menu with multiple options. Supported operating systems: Windows 7, Windows 8, and Windows 8.1 Touch: Slide.
Touch gesture (touch models only) Description Touch: Swipe in from the right edge. Mouse action: Move the pointer to the bottom-right or top-right corner of your screen. Function: Display the charms that contain system commands, such as Start, Settings, Search, Share, and Devices. Supported operating system: Windows 8 and Windows 8.1 Touch: Swipe in from the left edge. Mouse action: Move the pointer to the top-left corner of your screen, and then click. Keep clicking to cycle through the open apps.
Touch gesture (touch models only) Description Touch: Swipe in from the top or bottom edge of an open app. Mouse action: Right-click anywhere on an open app. Function: View the app commands on an open app, such as Copy, Save, and Delete, depending on the app. Supported operating system: Windows 8 and Windows 8.1 Touch: Swipe in from the top edge to the bottom on an open app. Mouse action: From the top edge of the screen, click, hold, and move the pointer to the bottom of the screen.
1. Connect the power cord to the ac power adapter 1 . Then connect the power connector of the ac power adapter to the power connector on the tablet 2 . 2. Plug the power cord into a standard ac power outlet 3 . 3. Disconnect the ac power adapter from your tablet when the battery power is full, or leave the ac power adapter connected to operate from ac power.
4. Switch off Sync settings with OneDrive. • Lower the brightness level of the screen. To lower the brightness level of the screen, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap Settings ➙ Brightness. 3. Slide the control down to lower the brightness. • Enter sleep mode when the tablet is temporarily not in use. To enter sleep mode, do one of the following: – Close the ThinkPad 10 Quickshot Cover.
The Tablet Digitizer Pen consists of a tip 1 , a click button 2 , and an eraser tip 3 . Hold the pen and point the tip at the display to move the pointer. The eraser tip 3 functions like an eraser in programs that support this function. To make a selection (single click), tap the display once with the pen. To double-click, tap the display twice with the pen without pausing between taps.
3. Tap Clock, Language, and Region ➙ Change input methods. 4. Follow the instructions on the screen to configure the input language. Changing the startup behavior to open either the desktop or the Start screen You can set the tablet to open either the desktop or the Start screen by default. To set the default startup screen, do the following: 1. On the desktop, tap and hold on the taskbar. A menu is displayed. 2. Tap Properties. The Taskbar and Navigation properties window is displayed. 3.
1. Place the top joint of your finger on the sensor. 2. Apply light pressure and swipe your finger toward you across the reader in one smooth motion. Do not lift your finger when you are swiping it. Maintaining the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: Chapter 2.
• Scratching the surface of the reader with a hard, pointed object. • Scraping the surface of the reader with your fingernail or anything hard. • Using or touching the reader with a dirty finger. If you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: • The surface of the reader is dirty or stained. • The surface of the reader is wet. • The reader often fails to enroll or authenticate your fingerprint.
To use the cover, attach the cover to the tablet first as shown. The cover will be attached to the tablet magnetically. Put the tablet into sleep mode or wake up the tablet If the cover is open and the tablet is on, the tablet, by default, enters sleep mode automatically after you close the cover. If the cover is closed and the tablet is in sleep mode, the tablet, by default, resumes normal operation when you open the cover. Chapter 2.
You also can change the settings so that by closing the cover you can shut down the tablet, put the tablet into hibernation mode, or do nothing. To achieve this, you must change your lid settings by doing the following: 1. From the desktop, swipe in from the right edge of the screen to display the charms. 2. Tap Settings ➙ Control Panel ➙ Hardware and Sound ➙ Power Options. 3. In the navigation panel, tap Choose what closing the lid does. 4.
1. From the Start screen, tap Lenovo Settings ➙ Camera. 2. Follow the instructions on the screen to configure settings and use the camera. To switch between the front-facing camera and the rear-facing camera, do the following: 1. From the Start screen, tap Lenovo Settings ➙ Camera. 2. In the View section, select Front-facing camera or Rear-facing camera from the Select a camera drop-down list box to switch the cameras.
3. Insert the card into the micro-SD-card slot. The card might stop before it is completely installed into the card reader. Ensure that you insert the card firmly until you hear a click. Removing a micro SD card To remove a micro SD card, do the following: 1. Open the protective cover. 2. Push the micro SD card inward a little until you hear a click 1 . Then, release it. The micro SD card ejects. 3. Gently slide the card out of the card slot 2 .
Using a smart card Some models come with a smart card slot. This topic provides information on how to use the smart card. Generally, smart cards can provide authentication, data storage, and application processing. Smart cards also might provide strong security authentication for single sign-on (SSO) within large organizations. Your tablet supports smart cards with the following specifications: • Width: 85.60 mm (3.37 inches) • Depth: 53.98 mm (2.13 inches) • Height: 0.76 mm (0.
2. Insert the card into the slot as shown. If the plug-and-play feature is not enabled for the installed smart card, do the following to enable the feature: 1. Go to Control Panel. 2. Tap Hardware and Sound. 3. Tap Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, tap Add legacy hardware. The Add Hardware Wizard starts. 5. Follow the instructions on the screen.
Note: If you do not remove the smart card from your tablet after you eject the card from the Windows operating system, the card can no longer be accessed. To access the card, you must remove it first, then insert it again. Using HDMI devices Your tablet has a micro HDMI connector that you can use to connect an external display for video output. To locate the micro HDMI connector, see “Tablet layout” on page 1. To configure screen settings for the external display, do the following: 1.
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Chapter 3. Wireless networks and devices Your tablet can connect to a variety of networks and devices, including mobile networks (3G or 4G), Wi-Fi data networks, and Bluetooth devices. Note: Some tablet models can connect to both mobile networks (3G or 4G) and Wi-Fi networks, while others can connect to Wi-Fi networks only. If your tablet supports Wi-Fi connection only, the information related to mobile networks does not apply to your tablet.
3. Hold the micro SIM card with the metal contacts facing down, and then insert it firmly into the micro-SIM-card slot as shown until you hear a click. 4. Close the protective cover and turn on your tablet. To remove the micro SIM card, do the following: 1. Turn off the tablet. 2. Open the protective cover.
3. Push the micro SIM card inward until you hear a click 1 . The micro SIM card ejects. Gently slide the micro SIM card out of the slot 2 . 4. Close the protective cover. Determining which mobile network you are using If you have connected to a network, you can check the network name to see which mobile network you are using. To check the network name, do one of the following: • Swipe in from the right edge of the screen to display the charms. Then tap the Settings charm.
3. Tap the network icon. A list of available Wi-Fi networks is displayed. 4. Tap the ID of the network you want to connect. 5. Follow the instructions on the screen to connect to the Wi-Fi network. To view security, address, and other information about the Wi-Fi network you are connected, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap Settings ➙ Change PC settings. 3. In the navigation panel, tap Network ➙ Connections. 4.
To connect to the mobile network, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap the Settings charm. 3. Tap the network icon. A list of available networks is displayed. 4. In the Mobile broadband section, slide the control to the right to turn it on. 5. Tap the network name. A menu is displayed. 6. Tap Connect. When you are connected to the mobile network, set the active mobile network as metered connection to reduce the amount of data you send and receive.
2. Tap Settings ➙ Change PC settings. 3. In the navigation panel, tap PC and devices ➙ Bluetooth. 4. Slide the control to the right to turn it on. The tablet will search for Bluetooth devices. 5. When the Bluetooth device you want to pair is found, tap the ID of the Bluetooth device. 6. Tap Pair. Unpairing a Bluetooth device To unpair a Bluetooth device, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap Settings ➙ Change PC settings. 3.
• While transferring data to or from an NFC card, do not put your tablet into sleep or hibernation mode before the data transfer finishes; otherwise, your data could become damaged. Notes: • Before positioning an NFC card, ensure that the tablet is on and the NFC feature of the tablet is enabled. • Before positioning an NFC card, ensure that the card is in NFC Data Exchange Format (NDEF), otherwise the card will not be successfully detected by the tablet.
Notes: • Before positioning an NFC-enabled smartphone, ensure that both the tablet and the smartphone are on and the NFC feature is enabled on both the tablet and smartphone. • The screen of your tablet and NFC-enabled smartphone might look different from the illustrations in this topic. To position an NFC-enabled smartphone, do one of the following depending on the position of your smartphone: • When the smartphone is in a portrait position: 1.
1. Position your tablet as shown and ensure that the screen of the smartphone is facing upward. Align the left-side edge of the smartphone with the NFC logo on the tablet. 2. Move the smartphone left and right within 5 mm (0.20 inch) as shown. Then, hold the smartphone for about one second until you are prompted that the smartphone has been successfully detected by the tablet. Then, you can transfer data to or from the smartphone through NFC.
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Chapter 4. You and your tablet This chapter provides the accessibility information about your tablet, and instructions on traveling with the tablet and maintaining the tablet. Comfort and accessibility Read this topic to learn how to use your tablet more comfortably and how to use the accessibility features. Using your tablet more comfortably With the help of all the conveniences and powerful features of your tablet, you can carry your tablet all day long for work or entertainment at many places.
Audio notification Audio notification helps visually impaired people or people with weak sight be aware of the status of their tablet. To use audio notification, open Control Panel, tap Ease of Access ➙ Ease of Access Center ➙ Use the computer without a display, and then select Turn on Audio Description. Narrator Narrator is a screen reader that reads texts on the screen aloud and describes events like error messages. To open Narrator, do the following: 1.
To open Magnifier, do the following: 1. Swipe in from the right edge of the screen to display the charms and tap Search. 2. In the search filed, enter Magnifier, and then, in the list of results, tap Magnifier. For more information about how to use and configure Magnifier, see the Windows Help and Support information system. Zoom You can use the zoom feature to enlarge or reduce the size of text, pictures, maps, or other objects.
Getting updates Your tablet enables you to update the Windows operating system and Lenovo applications. Getting updates from Lenovo Your tablet is preinstalled with System Update. This program enables you to keep the Lenovo software on your tablet up-to-date by downloading and installing software updates. To start System Update, do the following: 1. Swipe in from the right edge of the screen to display the charms. 2. Tap the Search charm to search for System Update. 3. Tap System Update. 4.
Travel essentials: • The ac power adapter that comes with your tablet • The power cord that comes with your tablet • A quality carrying case that provides adequate cushion and protection If you are traveling to another country or region, you might want to consider the following items: • A ThinkPad ac power adapter for the country or region to which you are traveling • A micro SIM card for the local mobile services in that country or region Other items you might want to consider: • ThinkPad headphones • Addi
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Chapter 5. ThinkPad 10 options The ThinkPad 10 Ultrabook Keyboard, the ThinkPad 10 Touch Case, and the ThinkPad Tablet Dock are optional devices that Lenovo designed specifically for the ThinkPad 10 tablet. These options provide convenience and make your tablet easier to use for work, study, and entertainment. For tablets that do not come with these optional devices, you can purchase them from Lenovo at http://www.lenovo.com/accessories/services/index.html.
5 Special keys The special keys enable you to control many features of your tablet by pressing a single key. For more information, see “Using the ThinkPad 10 Ultrabook Keyboard” on page 44. Using the ThinkPad 10 Ultrabook Keyboard This topic provides instructions on how to use the ThinkPad 10 Ultrabook Keyboard. To use the ThinkPad 10 Ultrabook Keyboard, install your tablet into the ThinkPad 10 Ultrabook Keyboard first, as shown in the following illustration. Ensure that the tablet is secured in place.
To remove the pen from the slot, press the pen gently into the slot 1 to release it; then pull the pen out 2 . Note: The pen contains pressure sensors. Do not push the tip of the pen for an extended period of time. Do not subject the pen to shock or vibration. For more information about using the pen, see “Using the Tablet Digitizer Pen” on page 14. Using the special keys The ThinkPad 10 Ultrabook Keyboard has several special keys. Press a special key to quickly control the associated function.
Fn key control + : Press Fn+Esc to enable or disable the Fn Lock function. • When the Fn Lock function is disabled: The Fn Lock indicator is off. To initiate the special function of each key, press the function key directly. To input F1–F12, press the Fn key and the corresponding function key. • When the Fn Lock function is enabled: The Fn Lock indicator turns on. To input F1–F12, press the corresponding function key directly.
1. Position the tablet with the tablet screen facing downward. 2. Gently slide your tablet as shown. The tablet will be attached to the ThinkPad 10 Ultrabook Keyboard magnetically. The ThinkPad 10 Ultrabook Keyboard is disabled in this situation. For more information, refer to the documentation that came with the ThinkPad 10 Ultrabook Keyboard.
1 Tablet holder (top) Works as a holder to the tablet so that your tablet can seat securely in the touch case. 2 Camera hole You can use the camera through this hole when you are using the tablet with the touch case. 3 Tablet holder (bottom) Works as a holder to the tablet so that your tablet can seat securely in the touch case. 4 Touchpad The touchpad is a pointer-positioning device that enables to you to point, select, drag, and scroll, like you do when using a mouse.
1. Unfold the touch case, and then align the tablet holder (bottom) with the tablet-fixing groove. The tablet holder (bottom) will be attached to the tablet-fixing groove magnetically. Ensure that the tablet holder (bottom) is securely seated in the tablet-fixing groove. 2. Align the keyboard connector on the tablet with the keyboard connector on the touch case first, and then install the tablet into the touch case as shown.
1. Carefully hold the tablet and the upper section of the touch case with your fingers and gently release the tablet holder (bottom) from the tablet-fixing groove. 2. Fold the touch case slowly as shown in the following illustration. Then, you can carry the tablet with the touch case, which also serves as a protection case for the tablet. For more information about the ThinkPad 10 Touch Case, refer to the documentation that came the touch case.
Front view and left-side view of the dock 1 Dock connector Used to establish the connection between the dock and tablet when your tablet is seated in the dock. 2 Always-on USB connector (USB 3.0 connector) Used to charge some mobile digital devices and smartphones by default, no matter when your tablet is off, in sleep mode, or in hibernation mode. For more information, refer to the documentation that came with the dock. Note: This connector is compatible with the USB 2.0 standard.
Using the ThinkPad Tablet Dock Before using the dock, ensure that you connect the tablet to the dock and then connect the dock to an electrical outlet by doing the following: 1. Position your tablet with the dock connector side facing downward. 2. Align the dock connector on the tablet with the one on the dock. 3. Gently slide your tablet into the dock until it is seated in place. 4. Use the ac power adapter and power cord shipped with the dock to connect the dock to an electrical outlet.
After the tablet is connected to the dock, you can: • Use your tablet in an upright position without having to hold the tablet. • Use the dock to hold your tablet upright when using an external USB keyboard. • Connect the dock to your personal USB storage device with the supplied USB cable to transfer files. • Connect the dock to a stereo system or speakers using a stereo audio cable to play music.
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Chapter 6. Security This chapter provides information about how to protect the information stored on your tablet. Using passwords You can help prevent your tablet from unauthorized use by using passwords. Once you set a password, a prompt is displayed on the screen each time you turn on the tablet. Enter your password at the prompt. You cannot use the tablet unless you type the correct password.
b. In the Enter New Password field, enter a new supervisor password. c. In the Confirm New Password field, reenter the new supervisor password and tap OK. d. In the Changes have been saved window, tap OK. • To remove a password, do the following: a. Tap Enter. A window opens. In the Enter Current Password field, enter the current supervisor password. b. Leave the Enter New Password and Confirm New Password fields blank. Tap OK. c. In the Changes have been saved window, tap OK.
6. Set the items. 7. Save configuration changes and exit. Using firewalls If your system is preinstalled with a firewall program, it protects against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information about how to use the firewall program, refer to the online help that comes with the program.
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Chapter 7. Advanced configuration If you need to update your system UEFI BIOS, install new device drivers, this information will help you handle your tablet with proper care and keep it in top working shape. • “Installing device drivers” on page 59 • “ThinkPad Tablet Setup” on page 59 • “Using system management” on page 65 Installing device drivers The device drivers are available at http://www.lenovo.com/ThinkPadDrivers. Choose your tablet product name to view all the device drivers for your tablet.
On each menu, tap the default value to show selectable options and tap a desired option to select it. You can follow the instructions on the screen to configure settings. After you change the settings, tap Restart, and then tap your desired option to restart the tablet. Notes: • Some items are displayed on the menu only if the tablet supports the corresponding features. • The default configurations are already optimized for you. Incorrect change of the configurations might cause unexpected results.
The following table lists the Config menu items. Notes: • Default values are in boldface. • On each submenu, tap the default value to show selectable options and tap a desired option. • Some items are displayed on the menu only if the tablet supports the corresponding features. Table 1. Config menu items Menu item Submenu item Selection Comments Network UEFI IPv4 Network Stack • Off Enable or disable Network Stack for PXE Boot.
Table 2. Security menu items (continued) Menu item Submenu item Value Comments Secure Boot Secure Boot • On Enable or disable UEFI Secure Boot feature. • Off Platform Mode • User Mode • Setup Mode Secure Boot Mode • Standard Mode • Custom Mode Specify the system operating mode. Indicates Secure Boot mode is standard mode or custom mode. Reset to Setup Mode • Enter This option is used to clear the current platform key and put the system into setup mode.
Table 2. Security menu items (continued) Menu item Submenu item Value Comments Memory Card Slot • On If you select On, you can use the memory card slots.
Attention: • After you change your startup sequence, you must be extremely careful not to specify a wrong device during a copy, a save, or a format operation. If you specify a wrong device, your data and programs might be erased or overwritten. • If you are using the BitLocker® drive encryption, you should not change the startup sequence. BitLocker drive encryption detects the change of startup sequence and locks the tablet from booting.
Note: Changes on the following items are saved automatically during your configuration: • Any items included in the Security menu • System date and time These changes cannot be discarded even you select an option to discard the changes or restore to the factory default settings when exiting the ThinkPad Tablet Setup program. To discard the changes or make new changes, you must enter the ThinkPad Tablet Setup program again and reset the corresponding items according to your needs.
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Chapter 8. Troubleshooting problems This chapter describes on what to do if you experience a problem with your tablet. Diagnosing problems If you experience problems with your tablet, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve tablet problems.
If the problem persists, contact Lenovo for technical support. Battery problem • Problem: The battery does not charge correctly. Suggested solution: Check if the ac power adapter is connected correctly. If the connection is good but the battery still does not charge, contact Lenovo to replace with a new battery. System problem • Problem: Unable to turn the tablet on. Suggested solution: Connect your tablet to an ac power outlet to see if the problem is caused by a drained battery.
Error messages Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Tablet Setup. Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Tablet Setup to check Security settings, and restart the system. If you still have a problem, have the tablet serviced. Message: 0187: EAIA data access error Solution: The access to EEPROM is failed. Have the tablet serviced. Message: 0188: Invalid RFID Serialization Information Area.
• Problem: When I turn on the tablet, nothing is displayed on the screen and the tablet does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the tablet by pressing and holding the power button for four seconds or more. Turn it on and listen again. Solution: Ensure that: – The tablet is connected to the ac power adapter by the supplied USB cable and the ac power adapter is plugged into a working electrical outlet. The tablet is turned on.
Chapter 9. Recovery information This section provides information about the recovery solutions. A Windows recovery image is preinstalled in the recovery partition on your tablet. The Windows recovery image enables you to refresh your tablet, or reset your tablet to the factory default settings. You can create recovery media as backups or replacement for the Windows recovery image. With the recovery media, you can troubleshoot and fix the problems on your tablet even if you cannot start the operating system.
– To perform a quick format, tap Just remove my files to start the process. The process will take several minutes. – To perform a complete format, tap Fully clean the drive to start the process. The process will take several hours. 7. Follow the instructions on the screen to reset your tablet to the factory default settings. • Using a USB recovery key provided by Lenovo: To obtain a USB recovery key, contact the Lenovo Support center. Shipping and handling fees apply.
After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen. Note: Ensure that your tablet is connected to ac power during the recovery process. Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image.
Note: Ensure that your tablet is connected to ac power. 1. Press the power button and the volume-up button at the same time when you turn on the tablet. The ThinkPad Tablet Setup program menu opens. 2. Tap Startup. 3. In the Boot submenu, drag the recovery drive to the first place to select it as the boot device. 4. Save configuration changes and restart the tablet. 5. Follow the instructions on the screen to recover the tablet. For more information about the recovery solutions provided by the Windows 8.
Chapter 10. Getting support This chapter provides information about getting help and support from Lenovo. Lenovo technical support After you buy a ThinkPad 10, register your tablet with Lenovo. Using the registered information, Lenovo can contact you in case of a recall or other severe problems. After you register your tablet with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.
Locating the machine type and model (MTM) number and the system serial number When calling for technical assistance, you are requested to provide the MTM number and the system serial number of your tablet. To get the MTM number and the serial number, check the MTM label on your tablet. Note: Depending on the model, your tablet might look different.
Finding ThinkPad options If you want to expand the capabilities of your tablet, Lenovo has a number of hardware accessories and upgrades to meet your needs. You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card. To shop at Lenovo, go to: http://www.lenovo.
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Appendix A. Regulatory information This appendix provides regulatory information. Wireless related information Wireless interoperability The M.2 wireless LAN card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 5A992.c. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Electronic emission notices Federal Communications Commission Declaration of Conformity The following information refers to the ThinkPad 10 tablet, machine types 20C1 and 20C3.
This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.
Japanese VCCI Class B statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Eurasian compliance mark Модели, относящиеся к настоящей серии (семейству) продуктов и впервые выпущенные в обращение до 14 февраля 2013 года, сертифицированы по требованиям Системы сертификации ГОСТ Р и/или по требованиям единой системы сертификации Таможенного Союза, действовавшим в момент сертифик
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Appendix B. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Battery recycling information for the United States and Canada Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators.
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Appendix C. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
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Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE). Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. Appendix C.
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Appendix D. Notices Lenovo might not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service might be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad UltraConnect Microsoft and Windows are trademarks of the Microsoft group of companies. Intel and Intel Atom are trademarks of Intel Corporation in the U. S. and/or other countries. iPhone is a trademark of Apple Inc., registered in the U.S. and other countries.
