User guide

Chapter11.Troubleshootingproblems

Thischapterdescribessomecommonproblemsandsuggestedsolutions,andhowtorecoveryourtablet

fromacrash.

Beawarethattheproblemsandsolutionsdescribedinthischapteraremeantonlyasaguide.Theyare

notdenitiveproblemsolvingtechniques.Forsomeproblems,youmightneedhelpfromLenovo,your

reseller,oryourserviceprovider.

Whenyouobserveaproblem,stopoperationimmediately,becausetakingfurtheractionmightresultindata

lossordamage.Takeanoteofwhatthesystemisdoingandwhatactionsyouperformedbeforetheproblem

occurred.ProvidedetailedinformationtoLenovooryourserviceproviderforquickerproblemresolution.

Internetproblem

Problem:Unabletoconnecttothewirelessnetwork

Suggestedsolution:Makesurethat:

•TheSIMcardisvalidandworkableifyouareusingamobiledatanetwork(2Gor3G).

•Youarewithinthenetwork’sservicerangeandthesignalstrengthisgood.

•YourtabletisnotinAirplanemode.

Iftheproblempersists,contactLenovofortechnicalsupport.

Multitouchscreenproblem

Problem:Themultitouchscreenrespondsslowlyorimproperly.

Suggestedsolution:Ifyourmultitouchscreenrespondsslowlyorimproperly,dothefollowing:

1.Removeanyprotectivecoversfromthemultitouchscreen.Protectivecoversmightpreventthetablet

fromrecognizingyourinputsandarenotrecommendedfortouchscreendevices.

2.Ensurethatyourhandsarecleananddrywhentouchingthescreen.

3.Restartyourtablettotryagain.

Iftheproblempersists,contactLenovofortechnicalsupport.

Batteryproblem

Problem:Thebatterydoesnotchargecorrectly.

Suggestedsolution:Checkiftheacchargerisconnectedcorrectly.Iftheconnectionisgoodbutthe

batterystilldoesnotcharge,contactLenovotoreplacewithanewbattery.

Systemproblems

•Problem:Unabletoturnthetableton.

Suggestedsolution:Connectyourtablettoanacpoweroutlettoseeiftheproblemiscausedbya

drainedbattery.Iftheproblempersists,contactLenovofortechnicalsupport.

•Problem:Unabletoturnthetabletoff.