User guide

Chapter12.Gettingsupport

ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.

Lenovotechnicalsupport

AfteryoubuyaThinkPadTablet,registeryourtabletwithLenovo.Usingtheregisteredinformation,Lenovo

canprovideefcientservicewhenyoucallLenovoforhelp,sendnoticationsoffreesoftwareandspecial

promotionaloffers,andcontactyouincaseofarecallorothersevereproblem.Somelocationsoffer

extendedprivilegesandservicestoregisteredusers.

ToregisteryourtabletwithLenovo,gotohttp://www.lenovo.com/register.Thenfollowtheinstructionson

thescreen.

Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformationaboutLenovoproducts,you

caneithergototheLenovotechnicalsupportWebsiteathttp://support.lenovo.comorcalltheLenovo

CustomerSupportCenterdirectly.

OntheLenovotechnicalsupportWebsite,youcangetthefollowingtechnicalinformationorsupport:

DownloadDrivers&SoftwareDownloaddrivers,ashtheBIOS,andupdateyour

software.

Diagnose&FixUseself-diagnostictoolstodiagnosetheproblem

yourself,searchcommunityboards,orworkwithour

VirtualAgenttoanswerquestions.

Product&ServiceWarrantyCheckyourwarrantystatusandupgradeyourwarranty.

Product&PartsDetailFindpartnumbersforreplacementparts,learnhowto

replaceparts,andviewotherpartsinformationrelated

toyourproduct.

UserGuides&Manuals

Readordownloadthedocumentationrelatedtoyour

product.

Research&Learn

Searchthecommunityknowledgebaseforyourcomputer

toshareanddiscoverinformationwithotherusers.

IfyouneedtocalltheLenovoCustomerSupportCenter,gotohttp://www.lenovo.com/support/phonefor

thelatesttelephonenumbersandhoursofoperation.

Duringthewarrantyperiod,youcangetthefollowingservicesfromtheCustomerSupportCenter:

•Problemdetermination:Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea

hardwareproblemanddecidingwhatactionisnecessarytoxtheproblem.

•Lenovohardwarerepair:IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,

trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.

•Engineeringchangemanagement:Occasionally,theremightbechangesthatarerequiredaftera

producthasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineering

Changes(ECs)thatapplytoyourhardwareavailable.

ForthetermsandconditionsoftheLenovoLimitedWarrantythatappliestoyourtablet,refertotheSafety

andWarrantyGuidethatcomeswithyourtablet.