ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual Machine types: 20D9 and 20DA
Note: Before using this information and the product it supports, be sure to read the general information under Appendix A “Notices” on page 85. First Edition (May 2014) © Copyright Lenovo 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents About this manual. . . . . . . . . . . iii Chapter 1. Safety information . . . . . . 1 General safety . . . . . . . . . . . . . . . Electrical safety . . . . . . . . . . . . . . Safety inspection guide . . . . . . . . . . . Handling devices that are sensitive to electrostatic discharge. . . . . . . . . . . . . . . . . Grounding requirements . . . . . . . . . . . Safety notices (multilingual translations) . . . . . Chapter 2. Important service information . . . . . . . . . . . . . . . . .
1060 Coin-cell battery . . . . . . . . . . 1070 Keyboard. . . . . . . . . . . . . 1080 Keyboard bezel assembly, speaker assembly, media-card-reader board . . . . 1090 System board assembly, dc-in connector, and thermal fan . . . . . . . . 1100 LCD unit . . . . . . . . . . . . . Removing an LCD FRU for models without touch panel . . . . . . . . . . . . . . . . . . 2010 LCD bezel assembly . . . . . . . . 2020 LCD panel . . . . . . . . . . . . 2030 Camera/microphone board . . . . . .
About this manual This manual contains service and reference information for the following ThinkPad® products. ThinkPad 11e and ThinkPad Yoga 11e Machine types (MT) 20D9 and 20DA Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
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Chapter 1. Safety information This chapter presents following safety information that you must be familiar with before you service a ThinkPad notebook computer.
• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. • Disconnect all power before: – Performing a mechanical inspection – Working near power supplies – Removing or installing main units • Before you start to work on the machine, unplug the power cord.
Consider these conditions and the safety hazards they present: • Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock) • Explosive hazards, such as a damaged battery or a bulging capacitor • Mechanical hazards, such as loose or missing hardware To determine whether there are any potentially unsafe conditions, use the following checklist at the beginning of every service task.
– When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems. – Use the round ground prong of the ac plug on ac-operated computers. Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician.
DANGER DANGER DANGER DANGER DANGER Chapter 1.
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PERIGO PERIGO PERIGO PERIGO Chapter 1.
PERIGO PERIGO PERIGO PERIGO DANGER 8 ThinkPad 11e and ThinkPad Yoga 11e Hardware Maintenance Manual
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Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten. Important notice for replacing a system board Some components mounted on a system board are very sensitive. Improper handling of a system board can cause damage to those components, and may cause a system malfunction.
1. Go to: http://www.lenovo.com/support 2. Click Warranty & Services. 3. Click Check Warranty Status. 4. On the Warranty Status Lookup page, click Parts Lookup. 5. Type your machine type and serial number, and then click Submit. eSupport also can be used to view the general FRU list for a product. To get the general FRU list for a product, do the following: 1. Go to: http://www.lenovo.com/support 2. Click Parts & Accessories. 3. Follow the instructions on the screen to select product. 4.
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Chapter 3. General checkout This chapter introduces following information: • “What to do first” on page 23 • “Checkout guide” on page 24 – “Lenovo Solution Center” on page 24 – “Quick test programs” on page 24 – “UEFI diagnostic program” on page 25 – “Bootable diagnostic programs” on page 25 • “Power system checkout” on page 26 Before you go to the checkout guide, be sure to read the following important notes. Important notes: • Only certified trained personnel should service the computer.
Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list: The following are not covered under warranty: • LCD panel cracked from the application of excessive force or from being dropped • Scratched (cosmetic) parts • Distortion, deformation, or discoloration of the cosmetic parts • Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force • Damage caused by liquid spilled into the system •
1. Go to the C:\SWTOOLS\ldiag directory. 2. Double-click the gui_lsc_lite.exe file. 3. When the User Account Control window opens, click Yes. 4. Select the device class to be tested. 5. Select the devices to be tested. 6. Select the test to be performed. 7. Follow the instructions on the screen to start the test. When a problem is detected, information messages are displayed. Refer to the messages to troubleshoot the problem.
1. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page 26, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on page 35 for error code descriptions and troubleshooting hints. 2. Insert the CD into the external optical drive. 3. Restart the computer. 4. When the ThinkPad logo is displayed, repeatedly press and release the F12 key. When the Boot Menu window opens, release the F12 key. 5.
Checking the battery and operational charging Checking the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge.
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Chapter 4. Related service information This chapter presents following information: • “Restoring the factory contents by using the product Recovery Disc Set” on page 29 • “Using the Windows recovery programs on the Windows 8.1 operating system” on page 30 • “Passwords” on page 32 • “Power management” on page 34 • “Symptom-to-FRU index” on page 35 Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.
9. When the recovery process completes, the Welcome to Microsoft Windows screen is displayed. Follow the instructions on the screen to complete the Windows setup. 10. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the ThinkPad Setup program and then press F9 to restore the default settings. Press F10 to save changes and exit the ThinkPad Setup program.
• To perform a complete format, click Fully clean the drive to start the process. The process will take several hours. 4. Follow the instructions on the screen to reset your computer to the factory default settings. Using the advanced startup options With the advanced startup options, you can change the firmware settings of the computer, change the startup settings of the Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.
from the recovery media, but you might be unable to recover your computer if the recovery partition on your computer is damaged. 5. Connect a proper USB drive then click Next. 6. Click Create in the Recovery Drive window. The creation of the recovery media starts. 7. When the creation of the recovery media finishes, do one of the following: • To keep the recovery partition on your computer, click Finish. • To delete the recovery partition on your computer, click Delete the recovery partition.
• User hard disk password - for the user • Master hard disk password - for the system administrator, who can use it to get access to the hard disk even if the user has changed the user hard disk password Note: There are two modes for the hard disk password: User only and Master + User. The Master + User mode requires two hard disk passwords; the system administrator enters both in the same operation. The system administrator then provides the user hard disk password to the system user.
9. Press F10 to save changes and exit the ThinkPad Setup program. The power-on password has been removed. How to remove the hard disk password Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk passwords or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
• For Windows 7: Use the Start menu shutdown option. • For Windows 8.1: Move the pointer to the bottom right corner of the screen to bring up the charms. Then click Settings ➙ Power ➙ Sleep. In certain circumstances, the computer goes into sleep mode automatically: • After a period of inactivity specified in power plan settings To resume the computer from sleep mode, press the power button.
A numeric error is displayed for each error detected in POST or system operation. In the displays, n can be any number. If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to “Intermittent problems” on page 38. Note: For a device not supported by diagnostic codes in the ThinkPad notebook computers, see the manual for that device. Numeric error codes Table 1.
Error messages Table 2. Error messages Symptom or error Fan error Thermal sensing error FRU or action, in sequence 1. Fan 2. Thermal grease 3. System board System board Beep symptoms Table 3.
Table 5. LCD-related symptoms Symptom or error FRU or action, in sequence No beep, system-status indicator on, and a blank LCD during POST. System board • • • • LCD backlight not working. LCD too dark. LCD brightness cannot be adjusted. LCD contrast cannot be adjusted. 1. Reseat the LCD connectors. 2. LCD assembly 3. System board • • • • LCD screen unreadable. Characters missing pixels. Screen abnormal. Wrong color displayed. 1. 2. 3. 4. Horizontal or vertical lines displayed on LCD.
Chapter 5. Locations This chapter introduces the locations of the hardware components on your computer. Locating computer controls, connectors, and indicators This topic introduces the locations of the computer controls, connectors, and indicators. Front view ThinkPad 11e front view 1 2 3 12 13 14 F1 F4 4 11 10 5 6 7 8 9 1 Microphone 2 Camera-in-use indicator 3 Camera 4 Speakers 5 Security-lock slot 6 HDMI™ connector 7 USB 3.
ThinkPad Yoga 11e front view 1 2 3 12 13 14 F1 F4 16 15 4 11 5 10 6 7 8 9 1 Microphone 2 Camera-in-use indicator 3 Camera 4 Speakers 5 Security-lock slot 6 HDMI™ connector 7 USB 3.
4: When the microphone-mute indicator is on, the microphone is muted. Left-side view 1 2 7 6 5 4 3 1 System-status indicator1 2 Wireless-status indicator2 3 Media card slot 4 Audio connector 5 Always-on USB connector (USB 2.0 connector) 6 Ethernet connector 7 Power connector 1: The illuminated dot in the ThinkPad logo works as a system-status indicator and helps you identify the status of your computer. Blinks for three times: The computer is initially connected to power.
Bottom view 1 2 1 Bottom cover 2 Fan louvers Locating FRUs and CRUs This topic introduces the following service parts: • “Major FRUs” on page 43 • “LCD FRUs” on page 45 Notes: • Each FRU is available for all types or models, unless otherwise specified. • CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit” or “CRU.
Major FRUs 1 2 16 3 15 4 b 5 a 6 14 7 8 13 9 10 11 12 Chapter 5.
No.
LCD FRUs For models without touch panel: 1 a 2 3 4 5 b 6 8 7 No. FRU descriptions CRU ID 1 LCD bezel N a Mylar screw caps (see “Miscellaneous parts and other FRUs” on page 48) 2 Camera/microphone board N 3 LCD panel without touch function N 4 Hinges N Chapter 5.
No.
For models with touch panel: 1 a 8 2 3 4 b 5 6 7 No. FRU descriptions CRU ID 1 LCD panel assembly with touch function N a Mylar screw caps (see “Miscellaneous parts and other FRUs” on page 48) 2 Proximity sensor board N 3 Camera/microphone board N 4 Hinges N b Hinge rubbers (see “Miscellaneous parts and other FRUs” on page 48) N Chapter 5.
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Chapter 6. FRU replacement notices This chapter presents notices related to removing and replacing parts. Read this chapter carefully before replacing any FRU. CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others are designated as optional-service CRUs. Installation of self-service CRUs is your responsibility.
• It is recommended to use each screw only once. Tighten screws as follows: • Plastic to plastic Turn an additional 90 degrees after the screw head touches the surface of the plastic part. 90 degrees more (Cross-section) • Logic card to plastic Turn an additional 180 degrees after the screw head touches the surface of the logic card. 180 degrees more (Cross-section) Notes: • Ensure that you use the correct screw. It is recommended to use new screws for replacements.
2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. 3. Restart the computer. 4. When the logo is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed. 5. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for Asset ID screen is displayed. 6.
Reading or writing the ECA information Information on Engineering Change Announcements (ECA) are stored in the EEPROM of the system board. The electronic storage of this information simplifies the procedure to check if the ECA has been previously applied to a machine. The machine does not need to be disassembled to check for the ECA application. To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the USB Maintenance Key. 1.
Chapter 7. Removing or replacing a FRU This chapter provides instructions on how to remove or replace a FRU. CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a “Customer Replaceable Unit” or “CRU.” Some CRUs are designated as self-service CRUs and others are designated as optional-service CRUs. Installation of self-service CRUs is your responsibility.
Before servicing the computer Carefully read this topic before servicing the computer. Disabling the built-in battery Before replacing any FRU, ensure that you have disabled the built-in battery by doing the following: 1. Turn off your computer and disconnect the ac power adapter and all cables from the computer. 2. Turn on your computer. When the ThinkPad logo is displayed, immediately press F1 to enter ThinkPad Setup. 3. Select Config ➙ Power. The Power submenu is displayed. 4.
Applying labels to the bottom cover: The new bottom cover assembly is shipped with a kit containing labels of several kinds. Apply those labels when you replace the bottom cover assembly. For the labels that are not shipped with the new bottom cover, peel them from the old bottom cover, and adhere them to the new one. The following illustration shows the location of each label.
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. The Lenovo Solution Center program provides an automatic battery diagnostic test that determines if the battery is defective. A battery FRU should not be replaced unless this diagnostic test shows that the battery is defective.
3 4 1030 Hard disk drive or solid-state drive For access, remove this FRU: • “1010 Bottom cover” on page 54 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data. • Before removing the drive, have the user make a backup copy of all the information on it if possible. • Never remove the drive while the system is operating or in suspend mode. Chapter 7.
Removal steps of the hard disk drive or solid-state drive 1 Step Screw (quantity) Color Torque 1 M2 × L4 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 2 3 When installing: Ensure that the hard disk drive or solid-state drive is firmly attached.
• “1010 Bottom cover” on page 54 Removal steps of the wireless LAN card 2 1 Step Screw (quantity) Color Torque 2 For non-touch model: M2 × L3 mm, flat cross head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 2 For touch model: M1.8 × L3 mm, flat star head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 3 When installing: Attach the gray cable to the connector marked “MAIN” on the card, and attach the black cable to the connector marked “AUX”.
Removal steps of the memory module 1 1 2 1060 Coin-cell battery For access, remove this FRU: • “1010 Bottom cover” on page 54 Removal steps of the coin-cell battery 2 1 When installing: Ensure that the connector is attached firmly.
Removal steps of the keyboard 1 1 Step Screw (quantity) Color Torque 1 M2 × L4 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 2 2 4 3 Chapter 7.
5 6 When installing: Ensure that the connector is attached firmly. 1080 Keyboard bezel assembly, speaker assembly, media-card-reader board For access, remove these FRUs in order: • “1010 Bottom cover” on page 54 • “1020 Battery” on page 55 • “1030 Hard disk drive or solid-state drive” on page 57 • “1070 Keyboard” on page 60 Removal steps of the keyboard bezel assembly 1 1 Step 1 62 Screw cap Screw (quantity) Color Torque M2 × L4 mm, flat-head shoulder, nylon-coated (2) Black 0.181 Nm (1.
2 3 2 2 2 4 3 4 4 4 Step Screw (quantity) Color Torque 2 M2.5 × L8 mm, flat-head, nylon-coated (4) Black 0.294 Nm (3.0 kgf-cm) 3 M2 × L4 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 4 M2-0.4, big-head, nylon-coated (4) Silver 0.181 Nm (1.85 kgf-cm) 5 5 5 5 Step Screw (quantity) Color Torque 5 M2 × L4 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) Chapter 7.
6 7 8 9 9 9 9 9 10 9 9 9 When installing: Ensure that the connectors are attached firmly.
Removal steps of the speaker assembly 1 1 Step Screw (quantity) Color Torque 1 M2 × L3 mm, flat-head shoulder, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 2 2 3 3 2 4 4 Chapter 7.
Removal steps of the media-card-reader board 1 1 2 Step Screw (quantity) Color Torque 1 M2 × L3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 5 3 4 When installing: Ensure that the connector is attached firmly. 1090 System board assembly, dc-in connector, and thermal fan Important notices for handling the system board When handling the system board, read the following: • The system board has an accelerometer, which can be broken when several thousands of G-forces are applied.
For access, remove these FRUs in order: • “1010 Bottom cover” on page 54 • “1020 Battery” on page 55 • “1030 Hard disk drive or solid-state drive” on page 57 • “1040 Wireless LAN card” on page 58 • “1050 Memory module” on page 59 • “1060 Coin-cell battery” on page 60 • “1070 Keyboard” on page 60 • “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 62 Removal steps of the system board assembly, dc-in connector, and thermal fan 1 21 3 3 3 Step Screw (quantity) Color Torq
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8 9 10 11b 11d 11c 11a 12 When installing: Ensure that the connectors are attached firmly. 1100 LCD unit For access, remove these FRUs in order: Chapter 7.
• • • • • • • • • “1010 Bottom cover” on page 54 “1020 Battery” on page 55 “1030 Hard disk drive or solid-state drive” on page 57 “1040 Wireless LAN card” on page 58 “1050 Memory module” on page 59 “1060 Coin-cell battery” on page 60 “1070 Keyboard” on page 60 “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 62 “1090 System board assembly, dc-in connector, and thermal fan” on page 66 Removal steps of the LCD unit 1 1 1 1 1 1 1 1 2 2 70 ThinkPad 11e and ThinkPad Y
3 3 3 3 3 Step Screw (quantity) Color Torque 3 M2.5 × L5 mm, flat-head, nylon-coated (5) Black 0.294 Nm (3.0 kgf-cm) 4 4 Removing an LCD FRU for models without touch panel This section provides instructions on how to remove an LCD FRU for models without touch panel.
• • • • • “1060 Coin-cell battery” on page 60 “1070 Keyboard” on page 60 “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 62 “1090 System board assembly, dc-in connector, and thermal fan” on page 66 “1100 LCD unit” on page 69 Removal steps of the LCD bezel assembly 1 1 Step Screw cap 1 Screw (quantity) Color Torque M2.5 × L5 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3.
• • • • • • • • “1040 Wireless LAN card” on page 58 “1050 Memory module” on page 59 “1060 Coin-cell battery” on page 60 “1070 Keyboard” on page 60 “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 62 “1090 System board assembly, dc-in connector, and thermal fan” on page 66 “1100 LCD unit” on page 69 “2010 LCD bezel assembly” on page 71 Removal steps of LCD panel 1 1 2 1 1 Step Screw (quantity) Color Torque 1 M1.7 x L3 mm, flat-head, nylon-coated (4) Silver 0.
2030 Camera/microphone board For access, remove these FRUs in order: • “1010 Bottom cover” on page 54 • “1020 Battery” on page 55 • “1030 Hard disk drive or solid-state drive” on page 57 • “1040 Wireless LAN card” on page 58 • “1050 Memory module” on page 59 • “1060 Coin-cell battery” on page 60 • “1070 Keyboard” on page 60 • “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 62 • “1090 System board assembly, dc-in connector, and thermal fan” on page 66 • “1100 LCD unit” on pa
• “2030 Camera/microphone board” on page 74 Removal steps of the antenna kit, LCD cable, LED cable, and hinges 2 2 2 2 1 1 1 1 1 1 1 1 1 3 3 3 3 3 3 Step Screw (quantity) Color Torque 3 M2.5 × L3 mm, big-head, nylon-coated (6) Black 0.294 Nm (3.0 kgf-cm) Chapter 7.
4 4 4 4 5 6 6 When installing: When you install the wireless antenna kit, route the cables as shown in the following illustration. As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.
a a WLAN main antenna (gray) b WLAN auxiliary antenna (black) b Removing an LCD FRU for models with touch panel This section provides instructions on how to remove an LCD FRU for models with touch panel.
Removal steps of the LCD panel assembly 1 1 Step Screw cap 1 Screw (quantity) Color Torque M2.5 × L5 mm, flat-head, nylon-coated (2) Black 0.294 Nm (3.
8 11 2 6 5 7 4 When installing: Ensure that the connectors are attached firmly.
Removal steps of the camera/microphone board 3 1 2 When installing: Ensure that the connector is attached firmly. Removal steps of the proximity sensor board 2 1 When installing: Ensure that the connector is attached firmly.
• • • • • • • • • “1030 Hard disk drive or solid-state drive” on page 57 “1040 Wireless LAN card” on page 58 “1050 Memory module” on page 59 “1060 Coin-cell battery” on page 60 “1070 Keyboard” on page 60 “1080 Keyboard bezel assembly, speaker assembly, media-card-reader board” on page 62 “1090 System board assembly, dc-in connector, and thermal fan” on page 66 “1100 LCD unit” on page 69 “3010 LCD panel assembly” on page 77 “3020 Camera/microphone board and proximity sensor board” on page 79 Removal steps
3 3 3 3 Step Screw (quantity) Color Torque 3 M2.5 × L3 mm, big-head, nylon-coated (4) Black 0.294 Nm (3.
6 6 When installing: When you install the wireless antenna kit, route the cables as shown in the following illustration. As you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. a a WLAN main antenna (gray) b WLAN auxiliary antenna (black) b Chapter 7.
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Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Electronic emissions notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Lenovo ThinkPad Microsoft and Windows are trademarks of the Microsoft group of companies. The terms HDMI and HDMI High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.
Part Number: SP40F29949 Printed in (1P) P/N: SP40F29949 *1PSP40F29949*