Service and Troubleshooting Guide ThinkPad Edge 11², Edge 13², Edge 14², and Edge 15²
Note Before using this information and the product it supports, be sure to read the following: • Safety and Warranty Guide • Wireless related information in online Access Help and Appendix C “Notices” on page 19. • Regulatory Notice The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer to them, go to http://www.lenovo.com/support, click User Guides & Manuals, and then follow the instructions on the screen.
Contents Important safety information . . . Conditions that require immediate action Safety guidelines . . . . . . . . Batteries . . . . . . . . . . Rechargeable battery notice . . . Lithium coin cell battery notice. . . Electrical current safety information . Laser compliance statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii iii iv . v vi vii viii ix Chapter 1. Finding information. .
ENERGY STAR model information . . . Notice for Safety and Warranty information Notice for Regulatory information . . . Trademarks . . . . . . . . . . . ii Service and Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important safety information Note: Read important safety information first. This information can help you safely use your notebook personal computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo® Limited Warranty. For more information, see Chapter 3, Warranty Information in the Safety and Warranty Guide. The latest Safety and Warranty Guide has been uploaded on the Web site.
http://www.lenovo.com/support/phone Frequently inspect your computer and its components for damage or wear or signs of danger. If you have any question about the condition of a component, do not use the product. Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired, if necessary.
Batteries DANGER Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock. In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. This system does not support batteries that are not genuine Lenovo-made or authorized.
Rechargeable battery notice DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty. If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances.
Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: • Throw or immerse into water • Heat to more than 100°C (212°F ) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
DANGER • Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: 1. Turn everything OFF. 2. First, attach all cables to devices. 3. Attach signal cables to connectors. 4. Attach power cords to outlets. 5. Turn devices ON. To disconnect: 1. Turn everything OFF. 2. First, remove power cords from outlets. 3. Remove signal cables from connectors. 4. Remove all cables from devices.
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Chapter 1. Finding information Locating the Lenovo Limited Warranty information The Lenovo Limited Warranty information is available at: http://www.lenovo.com/warranty/llw_02 Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following: • Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your computer, and special offers.
The machine type, model, and serial number are labeled on your computer. Use the following table to record this information. Product name ______________________________________________ Machine type and model ______________________________________________ Serial number (S/N) ______________________________________________ Date of purchase ______________________________________________ You can register your computer by following the instructions at: http://www.lenovo.
Chapter 2. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad notebook computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad notebook computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
The following items are not covered: • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX.
Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service. Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country.
Country or region Telephone number Belgium 02-210-9820 +32 (0)2 339 3611 (Warranty service and support) (Dutch) 02-210-9800 (French) Bolivia 0800-10-0189 (Spanish) Brazil Calls made from within the Sao Paulo region: (11) 3889-8986 Calls made from outside the Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Brunei 801-1041 (English, Bahasa Melayu) Canada 1-800-565-3344 (English, French) Caribbean (Bermuda, Jamaica, Tortola) 1-800 426 7378 (English) Chile 800-361-213 or 188-800-442-488 (T
Country or region Telephone number Egypt 202-25948500 (English, Arabic) El Salvador 800-6264 (Spanish) Estonia +372 66 00 800 +372 6776793 Finland 09-459-6960 +358-800-1-4260 (Warranty service and support) (Finnish) France 0238-557-450 Hardware: 0810-631-213 (Warranty service and support) Software: 0810-631-020 (Warranty service and support) (French) Germany 07032-15-49201 01805-00 46 18 (Warranty service and support) (German) Greece +30-210-680-1700 Guatemala 1800-624-0051 (Spanish) Hondu
Country or region Telephone number Japan ThinkPad battery recall: 0120-277-874 PC Products Toll Free: 0120-20-5550/5555 For International: +81-46-266-4716 Note: The above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please ask for “English support please,” and your call will be transferred to an English speaking operator.
Country or region Telephone number Netherlands +31 (0)20 513 3939 (Dutch) New Zealand 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 6681-1100 8152-1550 (Warranty service and support) (Norwegian) Oman Khimji Ramdas Computer Communication Systems: 00 968 2469 6255 Overseas Business Machines (OBM): 00 968 2460 1072, 2460 5018 Gulf Business Machines Services: (GBMS) 00 968 2455 9831 Pakistan INFO TECH (pvt) Ltd.: 00 924 2111 427 427 International Office Products (pvt) Ltd.
Country or region Telephone number Singapore 800 6011 343 (Local number only) +603 8315 6856 (DID) (English) Slovakia +421 2 4974 8888 Slovenia +386-1-200-50-60 (Slovenian) Spain 91-714-7983 0901-100-000 (Spanish) Sri Lanka +9411 2493547 +9411 2493548 (English) Sweden 08-477-4420 077-117-1040 (Warranty service and support) (Swedish) Switzerland 058-333-0900 0800-55-54-54 (Warranty service and support) (German, French, Italian) Taiwan 0800-000-702 (Mandarin) Thailand 1 800-060-066 (Local n
Country or region Telephone number Vietnam For Northern Area and Hanoi City: 844 3 946 2000 or 844 3 942 6457 For Southern Area and Ho Chi Minh City: 848 3 829 5160 or 844 3 942 6457 (Vietnamese, English) Yemen Al Khirbash and Agencies & Trading Co.: 00 967 1209 8278 Yemen Business Machines (YBM): 00 967 3 213 324 / 214 655, 967 3 213 909 / 213 324 Chapter 2.
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Appendix A. Lenovo Limited Warranty This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region.
ThinkPad Edge 13" Machine Type Country or Region of Purchase Warranty period Type of Warranty Service 0217, 0221, 0250 Asia Pacific, US, Canada, Mexico, Australia, New Zealand, and Japan Parts and Labor 1 year 3, 1 Battery pack - 1 year 1 Other Parts and Labor 1 year 4, 1 Battery pack - 1 year 1 ThinkPad Edge 14" and Edge 15" Machine Type Country or Region of Purchase Warranty period Types of Warranty Service 0199, 0301, 0302, 0319, 0578, 0579 Australia, New Zealand, and Japan Parts and
be installed for you. You may find a list of CRUs and their designation in the publication that was shipped with your product or at www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be specified in the instructions shipped with a replacement CRU.
7. Product Exchange Service Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are responsible for its installation and verification of its operation. The replacement product becomes your property in exchange for the failed product, which becomes the property of Lenovo. You must pack the failed product in the shipping carton in which you received the replacement product and return it to Lenovo. Transportation charges, both ways, shall be at Lenovo’s expense.
Appendix B. Customer Replaceable Units (CRUs) Customer Replaceable Units (CRUs) are computer parts that the customer can upgrade or replace. There are two types of CRUs: self-service and optional-service. Self-service CRUs are easy to install. They may be standalone or latched, or require a screwdriver to remove a maximum of two screws, whereas optional-service CRUs require some technical skill, as well as tools such as a screwdriver.
Note: Use only computer parts provided by Lenovo. For warranty information about the CRUs for your machine type, see Chapter 3, Warranty Information in the Safety and Warranty Guide. The following tables provide a list of CRUs for your computer and tell where to find the replacement instructions. Table 1.
Appendix C. Notices Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk. Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verändert bzw.
Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan EU WEEE Statements The Waste Electrical and Electronic Equipment (WEEE) mark applies only to countries within the European Union (EU) and Norway. Appliances are labeled in accordance with European Directive 2002/96/EC concerning waste electrical and electronic equipment (WEEE).
Ukraine RoHS ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
Windows 7 Windows XP • • Power plan: Energy Saver at AC mode Turn off the display: After 10 minutes Put the computer to sleep: After 25 Advanced power settings: - Turn off hard disks: After 15 minutes Power scheme: Energy Saver at AC mode Turn off monitor: After 10 minutes Turn off hard disks: After 15 minutes System standby: After 25 minutes System hibernates: Never - Hibernate: Never To awaken your computer from Sleep (Windows 7) or System Standby (Windows XP) mode, press Fn key on your keyboard.
Notice for Safety and Warranty information The latest Safety and Warranty Guide has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/support, and then click User Guides & Manuals. Notice for Regulatory information The latest Regulatory Notice has been uploaded on the Web site. To refer to it, go to http://www.lenovo.com/support, and then click User Guides & Manuals.
Part Number: 0A96712 Printed in China (1P) P/N: 0A96712 *0A96712*
