User Guide ThinkPad Edge E420 and E520
Notes: Before using this information and the product it supports, be sure to read the following: • Safety and Warranty Guide • Regulatory Notice • “Important safety information” on page vi • Appendix C “Notices” on page 173 The Safety and Warranty Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/support, and then click User Guides & Manuals. Third Edition (October 2011) © Copyright Lenovo 2011.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product Overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . Right-side view. . . . . . . . . . . Left-side view . . . . . . . . . . . Bottom view . . . . . . . . . . . . Rear view . . . . . . . . . . . . .
Notice on deleting data from your hard disk drive . . . . . . . . . . . . . . . . . . . . Using and understanding firewalls . . . . . . . Protecting data against viruses . . . . . . . . 67 67 67 Chapter 5. Recovery overview . . . . 69 Creating and using recovery media . . . . . Creating recovery media . . . . . . . . Using recovery media . . . . . . . . . Performing backup and recovery operations . . Performing a backup operation . . . . . Performing a recovery operation . . . . .
Appendix A. Regulatory information . . . . . . . . . . . . . Wireless related information . . . . . . . . . Location of the UltraConnect wireless antennas . . . . . . . . . . . . . . . Locating wireless regulatory notices . . . . Export classification notice . . . . . . . . . . Electronic emission notices. . . . . . . . . . Federal Communications Commission Declaration of Conformity . . . . . . . . Industry Canada Class B emission compliance statement . . . . . . . . . . . . . . .
iv User Guide
Read this first Be sure to follow the important tips given here to continue to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power switch is off or is blinking: • Turn it off. • Put it in sleep (standby) mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. • Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero. Before you remove the covers from a product equipped with a power cord, always make sure that the power is turned off and that the product is unplugged from any power source. For more information on CRUs, refer to the Replacing devices for this product.
Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
Batteries DANGER Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock. In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. Never attempt to open or service any battery.
Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: • Throw or immerse into water • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations.
Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: • When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Liquid crystal display (LCD) notice CAUTION: The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break.
Notice for users in the U.S.A. Many PC products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a PC. If this product has such a cord, cable or wire, then the following warning applies: WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
Chapter 1. Product Overview This chapter provides information about the locations of connectors, locating important product information, computer features, specifications, operating environment, and preinstalled software programs.
Front view ThinkPad Edge E420 front view Figure 1.
3 Built-in microphone The built-in microphone captures sound and voice when it is used with an application program capable of handling audio. 5 Power switch Use the power switch to turn on the computer. To turn off your computer, use the Start menu shutdown options. If you cannot turn off the computer by this method, press and hold the power switch for 2 seconds. If your computer stops responding, and you cannot turn it off, press and hold the power switch for 4 seconds or more.
For details, refer to the instructions in “ThinkPad Edge E420 special keys” on page 27. ThinkPad Edge E520 front view Figure 2.
3 Built-in microphone The built-in microphone captures sound and voice when it is used with an application program capable of handling audio. 5 Numeric keypad Your computer has a numeric keypad that can be used to quickly input numbers. 6 Power switch Use the power switch to turn on the computer. To turn off your computer, use the Start menu shutdown options. If you cannot turn off the computer by this method, press and hold the power switch for 2 seconds.
The TrackPoint and touch pad buttons provide functions similar to those of a mouse and its buttons. 16 Volume control buttons The built-in volume buttons enable you to quickly adjust the volume or mute the sound from your computer. For details, refer to the instructions in “ThinkPad Edge E520 special keys” on page 29. Right-side view Figure 3. ThinkPad Edge E420 and E520 right-side view Note: Your computer keyboard might look different from the illustration above.
2 Optical drive Your computer has a slot for an optical drive. 3 Power jack The ac power adapter cable connects to the computer power jack to provide power to the computer and charge the battery. 4 Security keyhole Your computer comes with a security keyhole. You can purchase a security cable and lock to fit this keyhole. Left-side view Figure 4. ThinkPad Edge E420 and E520 left-side view Note: Your computer keyboard might look different from the illustration above.
For details, refer to the instructions in “Attaching an external monitor” on page 48. 3 USB connectors The Universal Serial Bus connectors are used for connecting devices compatible with a USB interface, such as a printer or a digital camera. Note: Your computer is compatible with USB 1.1 and 2.0. 4 eSATA/USB combo connector The Universal Serial Bus connectors are used for connecting devices compatible with a USB interface, such as a printer or a digital camera.
Bottom view Figure 5. ThinkPad Edge E420 and E520 bottom view 1 1 Battery 2 SIM card slot 3 PCI Express Mini Card slot for wireless WAN 4 Memory-upgrade slot 5 Hard disk drive 6 PCI Express Mini Card slot for wireless LAN/WiMAX Battery Use your computer with battery power whenever ac power is unavailable. By installing an extended life battery available as an option you can extend the operating time of the computer. You can also use Power Manager to adjust your power setting as needed.
5 Hard disk drive Your computer may have a large-capacity, customer-upgradable hard disk drive that can meet a variety of storage demands. To keep the drive safe, Active Protection System™ is installed on your computer. For details, refer to “Active Protection System” on page 22. Note: The hidden service partition is the reason why there is less free space than expected on your HDD.
For details, refer to the instructions in “Access Connections” on page 21. 2 Fan louvers (rear) The internal fan and louvers enable air to circulate in the computer and cool the central processor. Note: To avoid impeding airflow, do not place any obstacle in front of the fan. Status indicators The status indicators show the current status of your computer. Chapter 1.
System-status indicators Note: Your computer keyboard might look different from the illustration above. The illuminated dot in the ThinkPad logo on the outer lid of your computer and on the palm rest works as a system-status indicator: it shows whether the computer is in sleep (standby), hibernation, or normal mode. The meaning of the indicator is as follows: • Red: The computer is on (in normal mode). • Fast blinking red: The computer is entering sleep (standby) or hibernation mode.
Power-status indicators Your computer has an indicator that shows the status of ac power. Note: Your computer keyboard might look different from the illustration above. The meaning of the indicator is as follows: • Green: The ac power adapter is connected. • Off: The ac power adapter is not connected. On-screen indicators Some indicators are displayed on the screen. Caps Lock Caps Lock mode is enabled. You can enter all alphabetic characters (A-Z) in uppercase without pressing the Shift key.
You can find the machine type and model of your computer in the label as shown below: FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the PCI Express Mini Card shown on the enclosure of your computer. The FCC ID and IC Certification number label is affixed on the card installed in the PCI Express Mini Card slot of your computer.
If no integrated wireless PCI Express Mini Card has been preinstalled in your computer, you can install one. To do this, follow the procedure in Installing and replacing a PCI Express Mini Card for wireless LAN/WiMAX connection or Installing and replacing the PCI Express Mini Card for wireless WAN. Certificate of Authenticity label The Certificate of Authenticity label for the preinstalled operating system is attached.
Memory • Double data rate 3 (DDR3) synchronous dynamic random access memory Storage device • 2.5-inch (64 mm) hard disk drive Display The color display uses TFT technology: • Size: 14.0 inch (355.
ThinkPad Edge E520 features Processor • To see the system properties of your computer, click Start, right-click Computer (in Windows XP, My Computer); then from the pull down menu select Properties. Memory • Double data rate 3 (DDR3) synchronous dynamic random access memory Storage device • 2.5-inch (64 mm) hard disk drive Display The color display uses TFT technology: • Size: 15.6 inch (396.
• Integrated WiMAX (on some models) Security features • Fingerprint reader (on some models) Specifications ThinkPad Edge E420 specifications Size • Width: 343.4 mm (13.52 inch) • Depth: 234 mm (9.21 inch) • Height: 29.3 to 33.1 mm (1.15 to 1.
Battery life • For percentage of remaining battery power, see the Power Manager Battery Gauge in the task bar. • The Power Manager also displays a green, yellow and red indication. A battery under warranty with a red indication is eligible for a warranty replacement. Operating environment This section provides information about your computer operating environment. Environment: • Maximum altitude without pressurization: 3048 m (10,000 ft) • Temperature – At altitudes up to 2438 m (8000 ft) – Operating: 5.
• “Lenovo ThinkVantage Tools” on page 22 • “Lenovo ThinkVantage Toolbox” on page 23 • “Message Center Plus” on page 23 • “Password Manager” on page 23 • “Power Manager” on page 23 • “Product Recovery” on page 23 • “Rescue and Recovery” on page 24 • “System Update” on page 24 • “ThinkVantage GPS” on page 24 Note: To learn more about ThinkVantage technologies and other computing solutions offered by Lenovo, go to: http://www.lenovo.
Note: If you do not find the application you need in Control Panel, open the Lenovo ThinkVantage Tools application navigation window and double-click the dimmed icon to install the application you need. Then, follow the instructions on the screen. When the installation process completes, the application icon will be activated, and you can find the application in Control Panel. The sections in Control Panel, the green texts, and the applications are listed in the following table. Table 2.
Active Protection System The Active Protection System protects your hard disk drive when the shock sensor inside your computer detects a condition that could damage the drive, such as system tilt, excessive vibration, or shock. The hard disk drive is less vulnerable to damage when it is not operating; so the system stops it from spinning, and may also move the read/write heads of the drive to areas that do not contain data.
Lenovo ThinkVantage Toolbox Note: Depending on the date when your computer was manufactured, your computer is preinstalled with either the Lenovo Solution Center program or the Lenovo ThinkVantage Toolbox program for diagnostic purposes. For additional information about the Lenovo Solution Center program, see “Lenovo Solutions Center” on page 22. The Lenovo ThinkVantage Toolbox program enables you to view symptoms of computer problems and find solutions for them.
Rescue and Recovery The Rescue and Recovery® program is a one button recovery and restore solution that includes a set of self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system. To open the Rescue and Recovery program, do the following: • For Windows 7: See “Accessing applications in Windows 7” on page 20. • For Windows XP: Click Start ➙ All Programs ➙ ThinkVantage ➙ Rescue and Recovery.
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
• To achieve the best balance between performance and power saving, create and apply power plans (in Windows XP, power schemes) by use of Power Manager. • If your computer will be turned off for an extended period of time, you can prevent battery power from draining by removing the battery. Look for more information about using the battery in Power management.
To toggle the F1-F12 key functionality on the Windows 7 operating system, do either of the following: • From Control Panel: 1. Click Start ➙ Control Panel. 2. In the icons view, click Keyboard and the Keyboard Properties window is displayed. 3. Configure the key functionality as desired. • Pressing Fn for four seconds and the ThinkPad Keyboard Properties window is displayed. Then configure the key functionality as desired. ThinkPad Edge E420 special keys Your computer has several special keys 1 and 2 .
Microphone mute (F4) When you press the microphone mute key, all of the recording devices are set on mute or unmute; this is the default setting. Camera mute (F5) During a video conference you can control the video streaming from the integrated camera by pressing this key. The video output will be grayed out, and the audio streaming will continue. Display management keys Switching a display output location (F6) Switch between the computer display and an external monitor.
Windows key If you press this key, the Start menu of Windows is displayed or hidden. If you press this key and another key at the same time, the System Properties window or the Computer (in Windows XP, My Computer) window is displayed. For details, refer to the Help in the Windows operating system. ThinkPad Edge E520 special keys Your computer has several special keys 1 , 2 , 3 and 4 . To take advantage of each function, directly press the desired key.
When you press the microphone mute key, all of the recording devices are set on mute or unmute; this is the default setting. Camera mute (F5) During a video conference you can control the video streaming from the integrated camera by pressing this key. The video output will be grayed out, and the audio streaming will continue. Display management keys Switching a display output location (F6) Switch between the computer display and an external monitor.
If you press this key and another key at the same time, the System Properties window or the Computer (in Windows XP, My Computer) window is displayed. For details, refer to the Help in the Windows operating system. Numeric keypad You can use this numeric keypad to input numbers quickly.
Note: Your computer keyboard may look slightly different from the illustration above. If you are not familiar with the TrackPoint, these instructions will help you get started: 1. Place your hands in the typing position, and press gently with either index finger on the pointing stick in the direction in which you want the pointer to move. To move the pointer, press the pointing stick away from you to move it up, toward you to move it down, to one side or the other to move it sideways.
Note: If you replace the keyboard, a new keyboard is shipped with the default cap. If you wish, you can keep the cap from your old keyboard and use it on the new one. Using the touch pad The touch pad consists of a pad 1 and two click buttons below the TrackPoint buttons at the bottom of the keyboard. To move the pointer 4 on the screen, slide your fingertip over the pad in the direction in which you want the pointer to move.
For Windows 7: 1. Click Start, and then click Control Panel. 2. Click Hardware and Sound, and then click Mouse. 3. Click the UltraNav tab and proceed to customizing the touch pad. For Windows XP: 1. Click Start, and then click Control Panel. 2. Click Printers and Other Hardware, and then click Mouse. 3. Click the UltraNav tab and proceed to customizing the touch pad. For details, refer to the Help in the ThinkPad SetUp.
3. Click the UltraNav tab. 4. Select the check box for Show UltraNav icon on the system tray. 5. Click OK or Apply. For Windows XP: 1. Click Start, and then click Control Panel. 2. Click Printers and Other Hardware, and then click Mouse. 3. Click the UltraNav tab. 4. Select the check box for Show UltraNav icon on the system tray. 5. Click OK or Apply. You can now change the properties of UltraNav by clicking the UltraNav icon on the system tray.
3. Plug the power cord into an electrical outlet. Tips on using the ac power adapter • When the ac power adapter is not in use, disconnect it from the electrical outlet. • Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer. • Before you charge the battery, make sure that its temperature is at least 10 degrees Celsius (50 degrees Fahrenheit).
• For Windows XP: Click Start ➙ All Programs ➙ ThinkVantage ➙ Power Manager. For more information about the Power Manager program, refer to the on-line help of the program. Power-saving modes There are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of the battery power. Introducing the power-saving modes • Screen blank. The computer display requires considerable battery power.
4. From the left pane, select the task folder for which you want to enable the wakeup function. The scheduled tasks are displayed. 5. Click a scheduled task, and then click the Conditions tab. 6. Under Power, select the check box for Wake the computer to run this task. For Windows XP: 1. Click Start ➙ Control Panel ➙ Performance and Maintenance. 2. Click Scheduled Tasks. The scheduled tasks are displayed. 3. Right-click on a scheduled task. 4. Click Properties. 5. Click the Settings tab. 6.
DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it. • Store it in a cool dry place. • Keep it away from children. The battery pack is a consumable supply.
Connecting to the network Your computer has one or more network adapters for connecting to the Internet and to your company's wired LAN or wireless LAN network. Note: Some models come with a built-in wireless WAN card enabling you to establish wireless connections over remote public or private networks. Access Connections is a connectivity assistant program for creating and managing location profiles.
Making wireless LAN connections Your computer comes with a built-in wireless networking card and a configuration utility to help you make wireless connections and monitor the status of your connection, so that you can stay connected to your network while you are in the office, in a meeting room, or at home, with no need for a wired connection. Attention: • If you carry your computer with the wireless LAN feature into an airplane, check the services with the airline before boarding the airplane.
Using Bluetooth For Windows 7 If your computer is equipped with the Integrated Bluetooth features, you can enable or disable the features by pressing F9. If you press F9, a list of wireless features is displayed. You can enable or disable the Bluetooth features with a single click. To configure a Bluetooth device or manage connection settings, you can use Bluetooth Devices in Control Panel. 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers.
If you are using Windows XP and want to use the Microsoft standard Bluetooth features, install the software by following the instructions in “Installing the Microsoft Bluetooth software in Windows XP” on page 44. For information about how to use the Bluetooth function, do as follows: 1. Press F9 to turn on Bluetooth. 2. Click Start ➙ Control Panel. 3. Click Printers and Other Hardware. 4. Click Bluetooth Devices. 5. Click the Options tab. 6. Click Learn more about Bluetooth Settings.
The Bluetooth Setup Wizard has the following capabilities: • Finding all Bluetooth-enabled devices that can provide services • Finding a specific Bluetooth-enabled device that you want to use, and configuring the services on that device • Configuring the Bluetooth-enabled services on your computer that are provided for remote devices • Configuring the name and device type of your computer The Advanced Configuration has the following functions: • Configuring the name and device type of your computer • Config
2. Click Start ➙ Run. 3. Type C:\SWTOOLS\Drivers\TPBTooth\Setup.exe (or specify the full path to the setup.exe file you have downloaded from http://www.lenovo.com/support); then click OK. 4. Click Next. 5. Select I accept the terms in the license agreement; then click Next. 6. Click Next to select the default destination folder. If you need to change the destination folder, click Change, select or enter the name of the destination folder in the Change current destination folder window, and click OK. 7.
You can find more detailed information about the signal strength and status of your wireless connection by opening Access Connections or by right-clicking the Access Connections Gauge in the task bar and selecting View Status of Wireless Connection. • Access Connections Gauge states: wireless LAN – – Power to the wireless radio is off or no signal. Power to the wireless radio is on. The signal strength of the wireless connection is poor.
– Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve signal strength, move your system closer to the wireless access point. • Wireless status icon states: wireless WAN – Power to the WAN radio is off – No association – No signal – Signal level 1 – Signal level 2 – Signal level 3 Note: If you have trouble in making a connection, try moving your computer closer to your wireless access point.
For Windows XP: 1. Right-click on the desktop, and click Properties. The Display Properties window opens. 2. Click the Appearance tab. 3. Under Font Size, click Large Fonts or Extra Large Fonts. 4. Click Apply to apply the settings. 5. Click OK. If you are prompted to restart the computer after you click OK or Apply, the change will take effect after the computer restarts.
• If the external TFT monitor you connect has an analog interface, flickers or ripples may appear on some displays, such as the shutdown screen of Windows. This is caused by the external TFT monitor, and cannot be fixed by adjusting the external TFT monitor or the computer side settings. Setting the monitor types To set your monitor type, do as follows: For Windows 7: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2.
11. Click Update Driver. The Hardware Update Wizard appears. 12. Click No, not this time, and then click Next. 13. Select Install from a list or specific location (Advanced), and then click Next. 14. Select Don't search. I will choose the driver to install, and then click Next. 15. Clear the Show compatible hardware check box. 16. Select Manufacturer and Model for your monitor. If you cannot find your monitor in the list, stop the installation of this driver and use the driver shipped with your monitor. 17.
1. Connect the external monitor to the monitor connector; then connect the monitor to an electrical outlet. 2. Turn on the external monitor. 3. Press F6, then select Extend. To change the resolution for each monitor, do as follows: 1. Right-click on the desktop, and click Screen resolution. 2. Click the Monitor-1 icon (for the primary display, the computer display). 3. Set the resolution for the primary display. 4. Click the Monitor-2 icon (for the secondary display, the external display). 5.
• Recording and playback of PCM and WAV files in 16-bit or 24-bit format. • Playback of a WAV file at a sample rate of 44.1KHz to 192 KHz. • Playback of MIDI files through a Wave table synthesizer under Microsoft Windows operating systems. • Playback of MP3 files through the Windows Media Player or a software MP3 player. • Recording from various sound sources, such as a headset attached either to the combo audio jack of your computer. Note: The combo audio jack does not support a conventional microphone.
Using a flash media Card Your computer has one Media Card Reader slot. The Media Card Reader slot supports the following cards: • SD card • SDHC card • SDXC card • MultiMediaCard (MMC) Note: When transferring data to or from a media card, such as an SD card, do not put your computer in sleep (standby) or hibernation mode before the data transfer is complete. To do so might cause damage to your data.
Removing a flash media card To remove a flash media card, do the following: For Windows 7: • Click the Show hidden icons in the task bar. • Right-click Safely Remove Hardware and Eject Media icon. • Select corresponding item to eject the card from the Windows operating system. • Press the card to eject it from your computer. • Remove the card from your computer and store it safely for future use.
Chapter 3. You and your computer This chapter provides you information about accessibility and traveling with your computer. This chapter contains the following topics: • “Accessibility and comfort” on page 55 • “Traveling with your computer” on page 57 Accessibility and comfort Because your computer enables you to work in so many places, it is important that you remain attentive to good posture, good lighting and proper seating.
screen clean and set the brightness to levels that enable you to see the screen clearly. Press Home or End to adjust display brightness. Head Position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position. Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to best suit your desired posture. Arm and Hand Position: If available, utilize chair arm rests or an area on your working surface to provide weight support for your arms.
Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience. Assistive technologies enable users to access information in the most appropriate way.
1. While it is safe to allow your computer to go through the x ray machines at airport security stations, it is important to keep your eyes on the computer at all times to prevent theft. 2. Consider bringing an airplane or automobile adapter for your computer. 3. If you carry an ac power adapter, detach the ac cord from it to avoid damaging the cord. Travel tips on airplanes If you carry your computer into an airplane, check the travel tips.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
• “Hard disk security” on page 64 • “Supervisor password” on page 63 Passwords and sleep (standby) mode If you have set passwords and you put your computer into sleep (standby) mode, the procedure for resuming operation is as follows: • You are not prompted to type the password when resuming operation. • If any hard disk drive has a hard disk password, it is unlocked automatically when you resume operation. Note: If a Windows password has been set, you will be prompted to enter it.
10. Commit your password to memory. Note: You might want to note your power-on password in a safe place. Otherwise, if you forget it, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled. 11. Press F10 to exit. 12. Select Yes in the Setup Confirmation window. Changing or removing the power-on password To change the power-on password, follow the steps 1 through 7. Enter your current password.
12. If you select User+ Master, a message window opens and prompts you to set up a user hard disk password first. Click Continue. 13. A new hard disk user password window opens. Type your new password in the Enter New Password field. 14. Press Enter once to move to the next line. Retype the password you just entered to verify it. 15. A message window opens and prompts you to set the master hard disk password. Click Continue. 16. A new master hard-disk password window opens.
• To change the master hard disk password, type the current master hard disk password in the Enter Current Password field. Then type the new master hard disk password in the Enter New Password field, and retype the password you just entered to verify it in the Confirm New Password field. Press Enter, and a Setup Notice window is displayed. Press F10 to exit from the Setup Notice window. Both the user and master hard disk passwords will be changed.
1. Print these instructions. 2. Save all open files, and exit all applications. 3. Turn your computer off and then turn it on again. 4. When the logo screen is displayed, press F1. The ThinkPad Setup window opens. 5. Select Security, using the cursor directional keys to move down the menu. 6. Select Password. 7. Select Supervisor Password. 8. A window opens that prompts you to enter a new password. 9. Choose your supervisor password and type it in the Enter New Password field; then press Enter. 10.
2. If a Disk Encryption hard disk drive is installed in your computer, be sure to protect the contents of your computer memory from unauthorized access by use of drive encryption software. 3. Before you dispose of, sell, or hand over your computer, make sure to delete data stored on it. Refer to “Notice on deleting data from your hard disk drive” on page 67.
2. Apply light pressure and swipe your finger across the reader in one smooth motion. Note: Your computer keyboard might look different from the illustration above. Care for the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: • Scratching the surface of the reader with a hard, pointed object. • Scraping the surface of the reader with your fingernail or anything hard. • Using or touching the reader with a dirty finger.
Notice on deleting data from your hard disk drive As computers spread into every corner of life, they process more and more information. The data on your computer, some of which is sensitive, is stored on a hard disk drive (HDD). Before you dispose of, sell, or hand over your computer, make sure to delete data stored on it. Handing your computer over to someone else without deleting the loaded software, such as operating systems and application software, may even violate License Agreements.
68 User Guide
Chapter 5. Recovery overview This chapter provides information about the recovery solutions provided by Lenovo. This chapter contains the following topics: • “Creating and using recovery media” on page 69 • “Performing backup and recovery operations” on page 71 • “Using the Rescue and Recovery workspace” on page 72 • “Creating and using a rescue medium” on page 73 • “Reinstalling preinstalled applications and device drivers” on page 74 • “Solving recovery problems” on page 75 Notes: 1.
Creating recovery media This section provides instructions on how to create recovery media on the Windows 7 operating system. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. On the Windows XP operating system, you can create recovery media using only discs, so this operation is also called “creating Product Recovery discs.
3. Select the optical drive with the boot disc as the startup device and press Enter. After a short delay, the Rescue and Recovery workspace opens. 4. On the Rescue and Recovery menu, click Restore your system. 5. Follow the instructions on the screen. Insert the appropriate Product Recovery disc when prompted.
4. Follow the instructions on the screen to complete the recovery operation. • To perform a recovery operation using the Rescue and Recovery program on the Windows XP operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ ThinkVantage ➙ Rescue and Recovery. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click Launch advanced Rescue and Recovery. 3. Click the Restore your system from a backup icon. 4.
• To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen. For more information about the features of the Rescue and Recovery workspace, click Help. Notes: 1. After restoring your hard disk drive to the factory default settings, you might have to reinstall device drivers for some devices. See “Reinstalling preinstalled applications and device drivers” on page 74.
3. On the Startup Device Menu, select the desired optical drive as the first boot device. Then, insert the rescue disc into the optical drive and press Enter. The rescue medium starts. • If you have created a rescue medium using a USB hard disk drive, use the following instructions to use the rescue medium: 1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer.
-OR• If the subfolder for the device contains a file of setup information (a file with the extension .inf), you can use the Add New Hardware program (in the Windows Control Panel) to reinstall the device driver. Not all device drivers can be reinstalled by use of this program. In the Add New Hardware program, when prompted for the device driver you want to install, click Have Disk and Browse. Then select the device driver file from the device subfolder.
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Chapter 6. Replacing devices You can increase the capacity of the memory or the hard disk drive by replacing the original, built-in device with an optional one. Or, if you need to, you can replace the PCI Express Mini Card by following the procedures in this section.
Prerequisites for the procedure DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it. • Do not drop, crush, puncture, or subject to strong forces.
4. Insert a fully charged battery until it clicks into place 1 as shown in the drawing, and then slide the battery latch to the locked position 2 . 5. Turn the computer over again. Connect the ac power adapter and the cables to the computer. Replacing the hard disk drive Before you start, print these instructions. You can replace the hard disk drive with a new one which can be purchased from your Lenovo reseller or a marketing representative.
3. Remove the battery. For more information about how to remove the battery, refer to “Replacing the battery” on page 77. 4. Loosen the screws 1 , and then remove the cover 2 . 5. Remove the screws 1 , and then slide the hard disk drive towards the front of the system 2 .
6. Remove the hard disk drive by lifting its upper side. 7. Place the new hard disk drive from the lower side as shown in the picture. 8. Slide the hard disk drive firmly into the connector 1 , and then reinstall the screws 2 . Chapter 6.
9. Attach the cover 1 , pivot it downwards, and then tighten the screws 2 . 10. Reinstall the battery. For more information about how to reinstall the battery, refer to “Replacing the battery” on page 77. 11. Turn the computer over again. Connect the ac power adapter and the cables to the computer. Replacing the optical drive ThinkPad Edge E420 Before you start, print these instructions. An optical drive is preinstalled in the bay. If it needs to be repaired, remove it as follows: 1.
5. Loosen the screw. 6. Pull out the drive. To install a repaired drive or a new one, do as follows: Chapter 6.
1. Insert the drive in the bay, and then press it firmly into the connector. 2. Reinstall the screw. 3. Attach the cover 1 , pivot it downwards, and then tighten the screws 2 . 4. Put the battery in place.
5. Turn the computer over again. Connect the ac power adapter and the cables to the computer; then turn it on. ThinkPad Edge E520 Before you start, print these instructions. An optical drive is preinstalled in the bay. If it needs to be repaired, remove it as follows: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait for a few minutes, till the inside of the computer cools, before you start the following procedures. 2. Remove the battery. 3.
1. Insert the drive in the bay, and then press it firmly to the connector. 2. Reinstall the screw 1 , and tighten it 2 . 3. Put the battery in place. 4. Turn the computer over again. Connect the ac power adapter and the cables to the computer; then turn it on. Installing and replacing the PCI Express Mini Card for wireless WAN Before you start, print these instructions. Some ThinkPad models have a PCI Express Mini Card slot for connection to a wireless WAN.
DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Attention: Before you start installing a PCI Express Mini Card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the card. Replacement instructions To replace the PCI Express Mini Card, do as follows: 1.
5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. 6. Remove the screw 1 . The card pops up 2 . Remove the card.
7. Align the contact edge of the new PCI Express Mini Card with the corresponding socket 1 . Pivot the card until you can snap it into place. Secure the card with the screw 2 . 8. Connect the antenna cables to the new PCI Express Mini Card as shown in the drawing. 9. Attach the cover 1 , pivot it downwards, and then tighten the screws 2 . Chapter 6.
10. Reinstall the battery. For more information about how to reinstall the battery, refer to “Replacing the battery” on page 77. 11. Turn the computer over again. Connect the ac power adapter and cables to the computer; then turn it on. Installing and replacing a PCI Express Mini Card for wireless LAN/WiMAX connection Before you start, print these instructions. Your computer has a PCI Express Mini Card slot for connection to a wireless LAN/WiMAX.
5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. 6. Remove the screw 1 . The card pops up 2 . Remove the card. Chapter 6.
7. Align the contact edge of the new PCI Express Mini Card with the corresponding socket 1 . Pivot the card until you can snap it into place. Secure the card with the screw 2 . 8. Connect the antenna cables to the new PCI Express Mini Card as shown in the drawing. 9. Attach the cover 1 , pivot it downwards, and then tighten the screws 2 .
10. Reinstall the battery. For more information about how to reinstall the battery, refer to “Replacing the battery” on page 77. 11. Turn the computer over again. Connect the ac power adapter and cables to the computer; then turn it on. Replacing memory Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster. To replace or add memory, read the following prerequisites, and then the instruction.
5. If the two SO-DIMMs are already in the memory slots, press out on the latches on both edges of the socket at the same time 1 , and then remove an SO-DIMM 2 to make room for the new one. Be sure to save it for future use. 6. Find the notch on the contact edge side of the SO-DIMM you are installing. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. 7.
10. Attach the cover 1 , pivot it downwards, and then tighten the screws 2 . 11. Reinstall the battery. For more information about how to reinstall the battery, refer to Reinstall the battery. 12. Turn the computer over again and reconnect the cables. Replacing the keyboard Before you start, print these instructions. You can use the following procedures to replace the keyboard with a new one, available as an option.
4. Loosen the screws 1 , and then remove the cover 2 . 5. Remove the screws 1 and 2 . 6. Push hard in the direction shown by the arrows 1 in the drawing to unlatch the front side of the keyboard. The keyboard will open up slightly 2 .
7. Remove the cables 2 and 4 by flipping the connectors 1 and 3 upwards. Now the keyboard has been removed. Installing the keyboard To install the keyboard, do the following: 1. Attach the cables. Chapter 6.
2. Insert the keyboard. Make sure that the rear edges of the keyboard are under the frame, as shown by the arrows. 3. Slide the keyboard as shown by the arrows. 4. Reinstall the screws 1 and 2 .
5. Attach the cover 1 , pivot it downwards, and then tighten the screws 2 . 6. Reinstall the battery. For more information about how to reinstall the battery, refer to “Replacing the battery” on page 77. 7. Turn the computer over again. Connect the ac power adapter and cables to the computer; then turn it on. ThinkPad Edge E520 Removing the keyboard To remove the keyboard, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer.
5. Remove the screws 1 and 2 . 6. Push hard in the direction shown by the arrows 1 in the drawing to unlatch the front side of the keyboard. The keyboard will open up slightly 2 .
7. Remove the cables 2 and 4 by flipping the connectors 1 and 3 upwards. Now the keyboard has been removed. Installing the keyboard To install the keyboard, do the following: 1. Attach the cables. Chapter 6.
2. Insert the keyboard. Make sure that the rear edges of the keyboard are under the frame, as shown by the arrows. 3. Slide the keyboard as shown by the arrows.
4. Reinstall the screws 1 and 2 . 5. Attach the cover 1 , pivot it downwards, and then tighten the screws 2 . 6. Reinstall the battery. For more information about how to reinstall the battery, refer to “Replacing the battery” on page 77. 7. Turn the computer over again. Connect the ac power adapter and cables to the computer; then turn it on. Replacing the SIM card Before you start, print these instructions.
Note: The SIM card is identified by the IC chip mounted on one side of the card. Replacement instructions To replace the SIM card, do as follows: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. 2. Close the computer display, and turn it over. 3. Remove the battery. For more information, refer to “Replacing the battery” on page 77. 4. Find the SIM card slot inside the open battery compartment. Push the SIM card inward 1 , and remove it out of the slot 2 . 5.
Chapter 7. Enhancing your computer This section provides information on installing devices and taking advantage of your computer's high-technology features. Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory, storage, networking adapters, and port replicators, batteries, power adapters, printers, scanners, keyboards, mice, and more.
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Chapter 8. Advanced configuration While it is important to protect files, data, and settings that are on the hard disk drive, you may also need to install a new operating system, install new device drivers, update your system UEFI, or recover preinstalled software. This information will help you handle your computer with proper care and keep it in top working shape.
• Denmark: DK • Finland: FI • France: FR • Germany: GR • Italy: IT • Japan: JP • Netherlands: NL • Norway: NO • Spain: SP • Sweden: SV • Taiwan and Hong Kong: TC • United States: US Installing Windows 7 To install Windows 7 and its related software on your computer, do as follows: 1. Start the ThinkPad Setup. 2. Select Startup menu. 3. Select UEFI/Legacy Boot. 4. Do one of the following: • If you want to install the Windows 7 32–bit operating system, select Legacy Only or Both.
not true: If you remove the hard disk drive from a computer with a dual-core processor and install it on a computer with a single-core processor, you cannot get access to the hard disk drive. Installing Windows XP Before you start, print these instructions. Note: Your computer supports Windows XP with Service Pack 3. Before you install the Windows XP Service Pack 3, make sure you install the Windows XP Service Pack 2 first.
17. Install the Intel Chipset Support for Windows 2000/XP/Vista/7. To do this, refer to “Installing Intel Chipset Support for Windows 2000/XP/Vista/7” on page 112. 18. Apply the PCMCIA Power Policy Registry Patch. To do this, go to C:\SWTOOLS\OSFIXES\PCMCIAPW\, double-click install.bat, and then follow the instructions that appear on the screen. 19. Install device drivers. To do this, refer to “Installing drivers and software” on page 112.
Note: If you remove the hard disk drive from the computer with a single-core processor and install it on a computer with a dual-core processor, you can get access to the hard disk drive. The opposite, however, is not true: If you remove the hard disk drive from a computer with a dual-core processor and install it on a computer with a single-core processor, you cannot get access to the hard disk drive. Installing device drivers To install device drivers, refer to the following web site: http://www.lenovo.
2. Select the Settings tab. 3. Click the Advanced tab. 4. Select the Monitor tab. 5. Select Plug and Play Monitor from the monitor type list. 6. Click Properties. 7. Select the Driver tab and click Update Driver. The Hardware Update Wizard starts. 8. Select No, not this time for Windows Update connection, and then click Next. 9. Select Install from a list or specific location (Advanced). 10. Click Next. 11. Select Don't search, I will choose the driver to install. 12. Click Next. 13. Click Have Disk. 14.
ThinkPad Setup Your computer provides a program, called ThinkPad Setup, that enables you to select various setup parameters. To start ThinkPad Setup, do as follows: 1. To protect yourself against accidental loss of data, back up your computer registry. See “Performing backup and recovery operations” on page 71. 2. If the diskette drive is connected to the computer, remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer.
• In each submenu, you can enable a function by selecting Enabled, or disable it by selecting Disabled. The following submenu is displayed: • Network: Set the LAN function. • USB: Enable or disable USB related functions. • Keyboard/Mouse: Set the keyboard and the mouse related functions. • Display: Specify the settings for display output. • Power: Set power management related functions. • Beep and Alarm: Enable or disable the audio related functions.
• Lock UEFI Settings • Set Minimum Length • Password at unattended boot • Password at restart • Power-On Password • Hard Disk x Password Notes: • Hard Disk 1 means the hard disk drive built into your computer. Lock UEFI Settings enables or disables the function that protects items in the ThinkPad Setup from being changed by a user who does not have the supervisor password. By default, this is set to Enabled.
1. Turn off the computer. 2. Turn on the computer; then, while the “To interrupt normal startup, press Enter” message is displayed at the lower-left of the screen, press F12. 3. Select the device you want to start first from the Boot menu. Note: The Boot menu will be shown when the system that cannot boot from any devices or operating system was not found. Boot submenu The following list, showing the order in which devices will be started up, is always displayed.
• Disabled means that the function is not configured. • Default values are in boldface. Config menu items Table 4. Config menu items Menu item Submenu item Selection Comments Network Ethernet LAN Option ROM • Disabled Loads the Ethernet LAN Option ROM to enable startup from an integrated network device.
Table 4. Config menu items (continued) Menu item Submenu item Selection Comments Change to “F1–F12 keys” • Default If you select “Default”, pressing F1–F12 initiates special functions illustrated on each key. If you select “Legacy”, you can use F1–F12 as standard function keys.
Table 4. Config menu items (continued) Menu item Submenu item Selection Comments Express activity. You usually don't need to change this function.
Security menu items Table 5. Security menu items Menu item Submenu item Selection Password UEFI Update Option Memory Protection Refer to “Security menu” on page 114 and “Using passwords” on page 59.
Table 5. Security menu items (continued) Menu item Submenu item Selection Comments Bluetooth • Disabled If you select “Enabled”, you can use the Bluetooth device. • Enabled USB Port • Disabled If you select “Enabled”, you can use the USB port. • Enabled Optical • Disabled If you select “Enabled”, you can use the optical device. • Enabled eSATA Port • Disabled If you select “Enabled”, you can use the eSATA Port.
Startup menu items Table 6. Startup menu items Menu item Selection Comments Boot Refer to “Startup menu” on page 115. Network Boot Refer to “Startup menu” on page 115. UEFI/Legacy Boot • Both Enable the UEFI/Legacy boot. • UEFI Only • Legacy Only UEFI/Legacy Boot Priority Boot Mode • UEFI First • Legacy First Select priority of boot option between UEFI and Legacy. • Quick Screen during POST: • Diagnostics • Quick: ThinkPad Logo screen is displayed.
Updating your system UEFI BIOS The Unified Extensible Firmware Interface (UEFI) BIOS is a part of the system programs that make up the basic layer of software built into your computer. UEFI BIOS translates the instructions from other software layers. Your computer system board has a module called electrically erasable programmable read-only memory (EEPROM, also referred to as flash memory).
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Chapter 9. Preventing problems An important part of owning a ThinkPad Notebook is maintenance. With proper care, you can avoid common problems. The following sections provide information that can help you to keep your computer running smoothly. • “General tips for preventing problems” on page 125 • “Making sure device drivers are current” on page 126 • “Taking care of your computer” on page 127 General tips for preventing problems 1. Check the capacity of your hard disk drive from time to time.
14. If required, you can find your country's Customer Support Center at: http://www.lenovo.com/support/phone. When calling the Customer Support Center, please make sure you have your machine model type, serial number and the computer in front of you. Also, if the machine is producing error codes, it is helpful to have the error screen on or the message written down.
Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Be careful about where and how you work DANGER Your computer has an Ethernet connector. To avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector.
• Wait until you hear the CD or DVD click into the center pivot of the drive before closing the tray. • When installing the hard disk drive or optical drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. • Turn off your computer if you are replacing the hard disk drive. • When replacing the primary hard disk drive, reattach the cover of the drive slot.
1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7.
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Chapter 10. Troubleshooting computer problems This section tells what to do if you have a computer problem. It includes troubleshooting charts which are Troubleshooting procedure, Troubleshooting, Recovery overview, and Contacting Lenovo. • “Diagnosing problems” on page 131 • “Troubleshooting” on page 132 Diagnosing problems If you experience problems with your computer, use diagnostic solutions as a starting point for solving them.
When the application is launched, select a diagnostic test to run. If there is any problem, besides the error messages, a guidance also will be displayed to guide you to fix the problem. For additional information, refer to the ThinkVantage Toolbox help system. Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.
4. While the computer is off, remove all sources of power and external hardware. Refer to the procedure in “Replacing memory” on page 93 on how to remove and reseat the memory modules. Remove any non-original memory module added to your computer. After removing the extra memory module and reseating the original memory module, repeat step 2.
• Message: 0188: Invalid RFID Serialization Information Area. Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. • Message: 0189: Invalid RFID configuration information area. Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replace, and the UUID needs to be reinstalled. Have the computer serviced.
Solution: The extended RAM failed. Test your computer's memory with “Lenovo ThinkVantage Toolbox” on page 131. If you have increased memory just before turning the computer on, reinstall it. Then test the memory with Lenovo ThinkVantage Toolbox. • Message: 0250: System battery error. Solution: The backup battery, which is used to preserve the configuration information, such as the date and time, while the computer is tuned off, is depleted.
Solution: The daughter card is not supported on this computer. Remove it. • Message: 1805: Unauthorized Wireless USB card is plugged in - Power off and remove the Wireless USB card. Solution: The Wireless USB card is not supported on this computer. Remove it. • Message: 2100: Initialization error on HDD0 (Main HDD). Solution: The hard disk is not working. Have the hard disk serviced. • Message: 2110: Read error on HDD0 (Main HDD). Solution: The hard disk is not working. Have the hard disk serviced.
Solution: The thermal sensor is not functioning correctly. Have the computer serviced. Device not found Check the device you want to boot from. Device error Check the device you want to boot from. No valid operating system Check that the operating system has no failure and is installed correctly. Excluded from boot order Open the ThinkPad Setup and add the device to boot order. Errors without messages • Problem: My screen keeps blanking when I do not want it to.
Solution: Your screen saver or power management may be enabled. Do either of the following: – Touch the TrackPoint or the touch pad, or press a key to exit the screen saver. – Press the power switch to resume from sleep (standby) or hibernation. Beep errors Table 7. Beep errors Problem Solution One short beep, pause, three short beeps, pause, three more short beeps, and one short beep Make sure that memory modules are installed correctly.
2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. If the ! mark is to the left of the adapter name under Network adapters, you might not use the correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter. 5. Click Update Driver Software, and then follow the instructions on the screen. For Windows XP: 1. Click Start, and then click Control Panel. 2.
Note: If your computer is a Windows 7 model, to display the Access Connections status icon and the wireless status icon in the system tray, refer to the Access Connections on-line help. Check Network Name (SSID), and your encryption information. Use Access Connections to verify this case-sensitive information. Note: Access Connections does not support connection to wireless WAN network in China. A wireless WAN problem • Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.
• Problem: You search for a Bluetooth-enabled device by clicking View devices in range in My Bluetooth Places, but you cannot find anything. Solution: Make sure that the device to which you want to connect is enabled for the Bluetooth connection. After making sure of the above, turn the Bluetooth power off and then on again, or restart your computer. Then search for the device again. • Problem: You cannot connect to any Bluetooth-enabled device.
• Problem: Bluetooth serial port was disconnected automatically. Solution: When any serial-based connection is established, an inactivity timer starts. If no application opens the port, the connection is ended automatically. This is a normal characteristic of the serial-based connection and is not a defect. If you need the Bluetooth serial port, just reconnect it. • Problem: PIM Synchronization failed with an error message “The Synchronization with xxx (Bluetooth device name) failed.
Keyboard and other pointing devices The following are the most common keyboard and other pointing devices problems: UltraNav problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint during normal operation. This is a normal characteristic of the TrackPoint and is not a defect.
• Problem: All or some keys on the external numeric keypad do not work. Solution: Make sure that the external numeric keypad is correctly connected to the computer. Display and multimedia devices This section includes the most common display and multimedia devices problems which are Computer screen, External monitor, Audio, and Optical drive. Check these topics to learn more information. Computer screen problems • Problem: The screen is blank. Solution: Do the following: – Press F6 to bring up the image.
Note: The device driver name depends on the video chip that has been installed on your computer. 7. Click the Properties button. Check the “Device status” box and make sure the device is working properly. If not, click the Troubleshoot button. 8. Click the Monitor tab. 9. Make sure the information is correct. 10. Click the Properties button. Check the “Device status” box and make sure the device is working properly. If not, click the Troubleshoot button. • Problem: Incorrect characters appear on the screen.
Note: The device driver name depends on the video chip that has been installed on your computer. 6. Click OK. If the information is incorrect, reinstall the device driver. See below for more information. For Windows XP: 1. Right-click on the desktop, and click Properties to open the Display Properties window. 2. Click the Settings tab. 3. Click Advanced. 4. Click the Adapter tab. 5. Make sure that the correct device driver name is shown in the adapter information window.
3. Press F6 to change the display output location to the external monitor. Note: After pressing F6, you will need to wait for a moment before the image appears. 4. Right-click on the desktop, and click Properties to open the Display Properties window. 5. Click the Settings tab. 6. Click Advanced. 7. Click the Monitor tab. Check the monitor information window to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise do as follows. 8.
Note: After pressing F6, you will need to wait for a moment before the image appears. 4. Right-click on the desktop, and click Properties to open the Display Properties window. 5. Click the Settings tab. 6. Click Advanced. 7. Click the Monitor tab. 8. Select the correct refresh rate. • Problem: Wrong characters appear on the screen. Solution: Did you follow the correct procedure in installing the operating system or application program? If you did, have the external monitor serviced.
• Problem: Display switching does not work. Solution: If you use the Extend desktop function, disable it, and change the display output location. If a DVD movie or a video clip is playing, stop the playback, close the application, and then change the display output location. • Problem: If you use the Extend desktop function, you cannot set a higher resolution or higher refresh rate on the secondary display.
For Windows 7: 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound 3. Click Sound. 4. Click the Recording tab in the Sound window. 5. Select Microphone, and click the Properties button. 6. Click the Levels tab, and move the Microphone Boost slider upwards. 7. Click OK. For Windows XP: 1. Double-click the volume icon in the task bar. The Volume Control window opens. 2. Click Options. 3. Click Properties. 4. Select Conexant HD Audio input in the Mixer device list. 5. Click OK. 6.
Solution: You can still hear some sound even though you have set the Master volume control at minimum. To turn off the sound completely, go to the Master volume control and select Mute speakers (Mute in Windows XP ). Fingerprint reader problems • Problem: The surface of the reader is dirty, stained, or wet. Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth. • Problem: The reader often fails to enroll or authenticate your fingerprint.
Solution: Discharge and recharge the battery pack. If your battery's operating time is still short, use a new battery pack. • Problem: The computer does not operate with a fully charged battery pack. Solution: The surge protector in the battery pack might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. • Problem: The battery pack cannot be charged. Solution: You cannot charge the battery when it is too hot.
g. Wait for 30 seconds, and then reinstall the SO-DIMM and the known good battery or the ac power adapter to test the computer with minimal devices attached first. h. Reinstall each device one at a time that you have removed in the earlier steps. If your computer does not run on battery power, check the following items: 1. Remove and reseat the battery to make sure that it is properly connected. Refer to “Replacing the battery” on page 77. 2. Swap batteries with another similar model, if available.
Solution: Check whether an external monitor was disconnected or turned off while the computer was in sleep (standby) mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from the sleep (standby) mode. When resuming the computer from the sleep (standby) mode without attaching the external monitor or turning it on, and the computer display remains blank, press F6 to bring up the computer display.
Solution: Make sure that the computer is turned on and a CD, DVD, or CD-RW is properly loaded on the center pivot of the drive. (You should hear a click.) Make sure that the drive connector is firmly connected to the computer. If you use an option that has a bay for installing the drive, make sure that the option is firmly connected to the computer and works properly. Make sure that the drive tray is firmly closed. Make sure that the device drivers are correctly installed.
• Problem: When you try to write to a DVD-RW disc that has been loaded into a DVD-RAM/CD-RW combination drive on your computer, you cannot write to it, and the following error message may be displayed: “The disc in the drive is not a writable CD or it is full. Please insert a blank, writable CD into drive D:\, or insert a disc with enough free space to hold all the files you have selected for writing to CD.” in Windows XP.
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. For Windows XP: 1. Click Start ➙ Control Panel. 2. Click Performance and Maintenance, and click System. 3. Click the Hardware tab, and click the Device Manager button. Refer to “Diagnosing problems” on page 131 and run a diagnostic test of the USB connector. Chapter 10.
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Chapter 11. Getting support There is more to owning a ThinkPad Notebook than having a powerful, portable computer. This chapter offers information about when to communicate with Lenovo and how best to do it.
Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Calling Lenovo If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: • Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
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Appendix A. Regulatory information Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
If your computer comes with a wireless WAN feature, the auxiliary antenna is located at the top left portion of the computer display. 3 Wireless WAN antenna (Main) If your computer comes with a wireless WAN feature, its transmitter antenna is located at the top right portion of the computer display. 4 Wireless LAN and WiMAX combo antenna (Main) The main antenna connected to the wireless LAN or WiMAX feature is located at the top right corner of the computer display.
1. Go to: http://www.lenovo.com/support 2. In the right pane, type your computer number in the Quick Path filed, and click Go. 3. Click User's guides and manuals in the left pane in the new page. 4. You can then find the Regulatory Notice in the displayed search results. Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b.
European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the installation of option cards from other manufacturers.
Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Additional regulatory information For additional regulatory information, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it at the Web site http://www.lenovo.com/support.
Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at: http://www.lenovo.com/lenovo/environment/recycling.
Disposing of a Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Battery recycling information for the United States and Canada Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators.
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Appendix C. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery ThinkPad ThinkVantage TrackPoint UltraConnect UltraNav Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Bing, BitLocker, and Windows are trademarks of the Microsoft group of companies.
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