Operation Manual

MicrosoftServicePacksarethelatestsoftwaresourceforWindowsproductupdates.Theyareavailable
throughWebdownload(connectionchargesmightapply)orthroughdiscs.Formorespecificinformation
andlinks,gotohttps://www.microsoft.com.Lenovoofferstechnicalassistancewithinstallationof,or
questionsrelatedto,ServicePacksforyourLenovo-preinstalledMicrosoftWindowsproduct.Formore
information,contacttheCustomerSupportCenter.
LenovoSupportWebsite
TechnicalsupportinformationisavailableontheLenovoSupportWebsiteathttp://www.lenovo.com/support.
ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:
•Driversandsoftware
•Diagnosticsolutions
•Productandservicewarranty
•Productandpartsdetails
•Userguidesandmanuals
•Knowledgebaseandfrequentlyaskedquestions
CallingLenovo
Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,duringthewarrantyperiod,youcan
gethelpandinformationbytelephonethroughtheCustomerSupportCenter.Thefollowingservicesare
availableduringthewarrantyperiod:
•Problemdetermination-Trainedpersonnelareavailabletoassistyouwithdeterminingifyouhavea
hardwareproblemanddecidingwhatactionisnecessarytofixtheproblem.
•Lenovohardwarerepair-IftheproblemisdeterminedtobecausedbyLenovohardwareunderwarranty,
trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.
•Engineeringchangemanagement-Occasionally,theremightbechangesthatarerequiredafteraproduct
hasbeensold.Lenovooryourreseller,ifauthorizedbyLenovo,willmakeselectedEngineeringChanges
(ECs)thatapplytoyourhardwareavailable.
Thefollowingitemsarenotcovered:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornonwarrantedparts
•Identificationofsoftwareproblemsources
•ConfigurationofUEFIBIOSaspartofaninstallationorupgrade
•Changes,modifications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofprograms
ForthetermsandconditionsoftheLenovoLimitedWarrantythatapplytoyourLenovohardwareproduct,
see“Warrantyinformation”intheSafety,Warranty,andSetupGuidethatcomeswithyourcomputer.
Ifpossible,benearyourcomputerwhenyoumakeyourcall.Ensurethatyouhavedownloadedthemost
currentdriversandsystemupdates,rundiagnostics,andrecordedinformationbeforeyoucall.Whencalling
fortechnicalassistance,havethefollowinginformationavailable:
•Machinetypeandmodel
•Serialnumbersofyourcomputer,monitor,andothercomponents,oryourproofofpurchase
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwareconfigurationinformationforyoursystem
128P51UserGuide