Laptop User Manual

Chapter2.Importantserviceinformation

Thischapterpresentsthefollowingimportantserviceinformationthatappliestoallmachinetypessupported

bythismanual:

•“StrategyforreplacingFRUs”onpage25

–“Strategyforreplacingaharddiskdrive,asolidstatedrive,oranmSATAsolidstatedrive”onpage25

–“Importantnoticeforreplacingasystemboard”onpage26

–“Howtouseerrorcodes”onpage26

•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage26

–“Productdenition”onpage26

–“FRUidenticationforCTO,CMV,andGAVproducts”onpage27

Important:

•AdvisecustomerstocontacttheLenovo

CustomerSupportCenteriftheyneedanyassistancein

obtainingorinstallinganysoftwarexes,drivers,andUEFIBIOSdownloads.Telephonenumbersfor

LenovoSupportareavailableat:

http://www.lenovo.com/support/phone

•SystemdisassemblyandreassemblyvideosthatshowtheFRUremovalorreplacementproceduresfor

theLenovoauthorizedservicetechniciansareavailableat:

http://www.lenovoservicetraining.com/ion/

StrategyforreplacingFRUs

Beforereplacingparts:

Makesurethatallsoftwarexes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacingany

FRUslistedinthismanual.

Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore

completingtheserviceaction.

Todownloadandinstallsoftwarexes,drivers,andUEFIBIOS,gotohttp://www.lenovo.com/ThinkPadDrivers

andfollowtheinstructionsonthescreen.

UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstallthe

originalFRUbeforeyoucontinue.

•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither

theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,

reinstallthatboard,andthenreplacetheotherone.

•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmightbethecauseoftheerror.

Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.

ReplaceonlytheFRUthatchangedthesymptoms.

Strategyforreplacingaharddiskdrive,asolidstatedrive,oranmSATA

solidstatedrive

Alwaystrytorunalow-levelformatoperationbeforereplacingaharddiskdriveorasolidstatedrive.This

willcauseallcustomerdataontheharddiskdriveorsolidstatedrivetobelost.Besurethatthecustomer

hasacurrentbackupofthedatabeforeyouperformthistask.