User Guide ThinkPad T540p, W540, and W541
Note: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix E “Notices” on page 171 The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo® Support Web site at: http://www.lenovo.com/UserManual Sixth Edition (July 2015) © Copyright Lenovo 2013, 2015.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . Conditions that require immediate action Service and upgrades . . . . . . . . Power cords and power adapters . . . Extension cords and related devices . . Plugs and outlets . . . . . . . . . . Power supply statement . . . . . . . External devices . . . . . . . . . . General battery notice . . . . . . . . Rechargeable battery notice . . . . . Lithium coin-cell battery notice . . . .
Setting the security chip . . . . . . . . . . . Using the fingerprint reader. . . . . . . . . . Notice on deleting data from your hard disk drive or solid-state drive . . . . . . . . . . . . . Using firewalls . . . . . . . . . . . . . . . Protecting data against viruses . . . . . . . . 56 57 Chapter 5. Recovery overview . . . . 63 Recovery overview for the Windows 7 operating system . . . . . . . . . . . . . . . . . . Creating and using a recovery media . . . .
Before you contact Lenovo . . Getting help and service . . . Using diagnostic programs Lenovo Support Web site. Calling Lenovo . . . . . Purchasing additional services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix A. Regulatory information . . . . . . . . . . . . . Location of the UltraConnect wireless antennas . . Wireless related information . . . . . . . . . Wireless-radio compliance information . . .
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power switch is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Before replacing any CRUs, turn off the computer and wait three to five minutes to let the computer cool before opening the cover. Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer.
Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.
External devices CAUTION: Do not connect or disconnect any external device cables other than USB and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices. General battery notice DANGER Personal computers manufactured by Lenovo contain a coin-cell battery to provide power to the system clock.
Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations. The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge. Lithium coin-cell battery notice DANGER Danger of explosion if battery is incorrectly replaced.
• Do not operate your computer or charge the battery near flammable materials or in explosive environments. • Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features. • When the ac power adapter is connected to an electrical outlet and your computer, it generates heat.
DANGER Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. First, remove power cords from outlets. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlets. 4. Remove all cables from devices. 5. Turn devices ON.
Using headphones or earphones If your computer has both a headphone connector and an audio-out connector, always use the headphone connector for headphones (also called a headset) or earphones. CAUTION: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level.
WARNING: Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
xvi User Guide
Chapter 1. Product overview This chapter provides information about connector locations, important product labels, computer features, specifications, operating environment, and preinstalled programs.
Figure 2. ThinkPad W541 front view 1 1 Camera (on some models) 6 Color sensor (on some models) 2 Microphones 7 TrackPoint® pointing stick 3 Power button 8 NFC logo (on some models) 4 Numeric keypad 9 ThinkPad® trackpad 5 Fingerprint reader (on some models) 10 TrackPoint buttons Camera (on some models) Use the camera to take pictures or hold a video conference. For more information, see “Using the camera” on page 40.
3. Follow the instructions on the screen. 4 Numeric keypad Use the numeric keypad to quickly input numbers. 5 Fingerprint reader (on some models) Fingerprint authentication technology provides a simple and secure user access by associating your fingerprint with passwords. For more information, see “Using the fingerprint reader” on page 57. 6 Color sensor (on some models) The color sensor enables you to measure and adjust the color accuracy of your displays.
1 Smart card slot (on some models) Your computer might have a smart card slot. For more information, see “Using an ExpressCard, a flash media card, or a smart card” on page 41. 2 Serial Ultrabay Enhanced bay Your computer has a bay for Serial Ultrabay Enhanced devices. For some models, an optical drive is installed in the bay. For certain models, a secondary hard disk drive or solid-state drive is installed. 3 USB 3.0 connector The Universal Serial Bus (USB) 3.
1 Fan louvers (left) 5 USB 3.0 connector 2 Mini connector or Thunderbolt™ connector (depending on the model) DisplayPort® 1 6 ExpressCard slot (on some models) 3 VGA connector 7 Media card slot 4 Always-on USB 2.0 connector 8 Combo audio connector Fan louvers (left) The fan louvers and the internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor.
5 USB 3.0 connector The USB 3.0 connector is used for connecting USB-compatible devices, such as a USB printer or a digital camera. Attention: When you attach a USB cable to this USB connector, ensure that the USB mark is facing upward. Otherwise the connector might be damaged. 6 ExpressCard slot (on some models) Your computer might have an ExpressCard slot. For more information, see “Using an ExpressCard, a flash media card, or a smart card” on page 41.
2 SIM card slot If your computer supports the wireless wide area network (WAN) feature, a Subscriber Identification Module (SIM) card might be required to establish wireless WAN connections. Depending on the country or region of delivery, the SIM card might be already installed in the SIM card slot. For more information, see “Installing or replacing the SIM card” on page 75.
2 ac power connector Connect the ac power adapter to the ac power connector to provide ac power to the computer and charge the battery. 3 Fan louvers (rear) The fan louvers and the internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacle in front of the fan louvers. Status indicators The status indicators show the current status of your computer.
4 Camera-status indicator When the camera-status indicator is on, the camera is in use. 5 6 System-status indicators The indicator in the ThinkPad logo on the outer lid of your computer and the indicator in the center of the power button show the system status of your computer: • Blinks for three times: The computer is initially connected to the power. • On: The computer is on (in normal mode). • Off: The computer is off or in hibernation mode.
The FCC ID and IC Certification number labels are affixed on the wireless LAN card 1 and wireless WAN card 2 installed in the computer. To remove the wireless LAN card for repair or replacement, see “Replacing a wireless LAN card” on page 84. To remove the wireless WAN card for repair or replacement, see “Replacing a wireless WAN card” on page 87. Note: Use only Lenovo-authorized wireless communication cards for the computer.
or Windows 10 that is preinstalled, your computer might have a Genuine Microsoft label affixed to its cover. See http://www.microsoft.com/en-us/howtotell/Hardware.aspx for illustrations of the various types of Genuine Microsoft labels. • In the People’s Republic of China, the Genuine Microsoft label is required on all computer models preinstalled with any version of Windows 8, Windows 8.1, or Windows 10.
• Camera (on some models) • Microphones Keyboard • 6-row keyboard or 6-row backlight keyboard (depending on the model) • ThinkPad pointing device • Function keys • Numeric keypad Interface • 4-in-1 media card slot • ac power connector • Audio connector • Color sensor • Docking station connector • Ethernet connector • ExpressCard slot (on some models) • Mini DisplayPort connector or Thunderbolt connector (depending on the model) • One Always-on USB 2.0 connector • One USB 2.
Size • Width: 376.6 mm (14.83 inches) • Depth: 248.1 mm (9.77 inches) • Height: 27.9 to 29.5 mm (1.10 inches to 1.16 inches) or 29.9 to 33.9 mm (1.18 inches to 1.
Attention: • Keep electrical appliances such as an electric fan, radio, air conditioner, and microwave oven away from the computer. The strong magnetic fields generated by these appliances can damage the motor and data on the hard disk drive. • Do not place any beverages on top of or beside the computer or other attached devices. If liquid is spilled on or in the computer or an attached device, a short circuit or other damage might occur. • Do not eat or smoke over your keyboard.
The internal storage drive is less vulnerable to damage when it is not operating. This is because when the internal storage drive is not operating, the system stops it from spinning, and might also move the read and write heads of the drive to areas that do not contain data. As soon as the shock sensor senses that the environment is stable again (minimal change in system tilt, vibration, or shock), it turns on the internal storage drive. Auto Scroll Utility (Windows 7, Windows 8, Windows 8.
Password Manager The Password Manager program automatically captures and fills in authentication information for Windows programs and Web sites. (Windows 7, Windows 8, and Windows 8.1) Power Manager (Windows 7) REACHit (Windows 7, Windows 8, Windows 8.1, and Windows 10) Recovery Media The Power Manager program provides convenient, flexible, and complete power management for the computer.
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
Can I get my user guide in another language? • To download the user guide in another language, go to http://www.lenovo.com/support. Then follow the instructions on the screen. How to turn off my computer? • For Windows 7: Open the Start menu, then click Shut down. • For Windows 8 and Windows 8.1: Do one of the following: – Go to the Start screen by pressing the Windows key, click the power icon in the top-right corner of the screen, then click Shut down.
• Diagnose problems yourself by using the preinstalled diagnostic software. See “Diagnosing problems” on page 135. • Check for recovery solutions in Chapter 5 “Recovery overview” on page 63. Print the following sections and keep them with your computer in case you are unable to access this online user guide when necessary. • “Installing a new operating system” on page 109 • “Computer stops responding” on page 135 • “Power problems” on page 147 Can I change the Windows 8.
1 Additional shortcut keys Your computer might have four additional shortcut keys: • : Launches calculator. • : Locks operating system. • : Opens the default browser. • : Opens Computer. Note: Depending on your computer model, the shortcut keys might not be available. 2 Numeric keypad You can use this numeric keypad to input numbers quickly. Note: Depending on your computer model, the numeric keypad might not be available.
When the Fn Lock function is enabled: The Fn Lock indicator is on. To input F1–F12, press the function keys directly. To initiate the special function printed as an icon on each key, press the Fn key and the corresponding function key. When the Fn Lock function is disabled: The Fn Lock indicator is off. To initiate the special function printed as an icon on each key, press the function keys directly. To input F1–F12, press the Fn key and the corresponding function key. : Mutes or unmutes the speakers.
ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as moving the pointer, left-clicking, right-clicking, and scrolling. With the ThinkPad pointing device, you also can perform a variety of touch gestures, such as rotating and zooming in or out. Using the ThinkPad pointing device Depending on the model, the pointing device on your computer might look like either of the following illustrations.
ThinkPad pointing device with TrackPoint buttons This type of ThinkPad pointing device consists of the following components: 1 2 TrackPoint pointing device Trackpad By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 28.
• Point Use the TrackPoint pointing stick 1 to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing-stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move. The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick. • Left-click Press the left-click button 2 to select or open an item.
With the trackpad, you also can perform a variety of touch gestures. For information about using the touch gestures, see “Trackpad touch gestures” on page 27.
1 Point Use the pointing stick to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move. The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick. 2 Scroll Press and hold the dotted scrolling bar while applying pressure to the pointing stick in the vertical or horizontal direction.
1 Point Use the pointing stick to move the pointer. To use the pointing stick, apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move. The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick. 2 Scroll Press and hold the dotted scrolling bar while applying pressure to the pointing stick in the vertical or horizontal direction.
The following section introduces some touch gestures on the Windows 8 and Windows 8.1 operating system. Swipe from the top edge From the Start screen or the current app, swipe in from the top edge of the trackpad with one finger to display the command menu. Swipe from the top to the bottom edge Swipe from the top to the bottom edge of the trackpad with one finger to close the current app. Performing this gesture on the desktop closes the desktop and displays the Start screen.
Power management When you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by enabling you to take your work wherever you go.
Connecting the ac power adapter To connect the ac power adapter, do the following. Note: Ensure that you perform the actions in the following order: 1. Connect the power cord to the ac power adapter. 2. Connect the ac power adapter to the power connector of the computer. 3. Connect the power cord into an electrical outlet. Tips on using the ac power adapter • When the ac power adapter is not in use, disconnect it from the electrical outlet.
For more information about the Power Manager program, refer to the help information system. Power-saving modes There are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of battery power. • Screen blank mode (for Windows 7 only) The computer display requires considerable battery power.
Handling the battery This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another system is installed, the system will not charge.
DANGER Only recharge the battery pack strictly according to instructions included in the product documentation. DANGER Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. DANGER There is a danger of an explosion if the coin-cell battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of.
• NFC connection Using the wireless LAN connection A wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this type of network. Your computer comes with a built-in wireless network card and a configuration utility to help you establish wireless connections and monitor the connection status.
Access Connections wireless status icon: • Power to the wireless radio is off. • Power to the wireless radio is on. No association. • Power to the wireless radio is on. No signal. • Power to the wireless radio is on. The signal strength of the wireless connection is excellent. • Power to the wireless radio is on. The signal strength of the wireless connection is marginal. • Power to the wireless radio is on. The signal strength of the wireless connection is poor.
Access Connections status icon: • No location profile is active or none exists. • Current location profile is disconnected. • Current location profile is connected.
can establish the radio communications between your computer and another NFC-enabled device over a distance no more than a few centimeters. By default, the NFC feature is enabled. If the NFC feature of your computer is disabled, do the following to enable the NFC feature: • For Windows 7: 1. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 111. 2. Select Security ➙ I/O Port Access. 3. Set the NFC device option to Enabled. • For Windows 8 and Window 8.1: 1.
Note: When you connect an external display, a video interface cable with a ferrite core is required. 1. Connect the external display to an appropriate video connector on your computer, such as the VGA connector, mini DisplayPort connector, or HDMI connector. 2. Connect the external display to an electrical outlet. 3. Turn on the external display. If your computer cannot detect the external display, do the following: – For Windows 7, Windows 8, and Windows 8.
Note: If you show DOS or programs using DirectDraw or Direct3D® in full-screen mode, only the main display shows the video output. Changing display settings You can change the settings for both the computer display and the external display. For example, you can define which one is the main display and which one is the secondary display. You also can change the resolution and orientation. To change display settings, do the following: 1.
Back up this calibration profile on an external media device in case both the color sensor and the hard disk drive (or solid-state drive) need to be replaced. Note: The color profile for ThinkPad LCD has been preinstalled on your computer already. If you need to install a different color profile, go to http://www.lenovo.com/ThinkPadDrivers. If you have measured and adjusted the color accuracy of your display by use of a color sensor, you might also use the color profile created during that process.
You also can use the integrated camera with other programs that provide features such as photographing, video capturing, and video conferencing. To use the integrated camera with other programs, open one of the programs and start the photographing, video capturing, or video conferencing function. Then, the camera will start automatically and the green camera-in-use indicator will turn on. For more information about using the camera with a program, refer to the help information system of the program.
• Length: 85.60 mm (3.37 inches) • Width: 53.98 mm (2.13 inches) • Thickness: 0.76 mm (0.03 inch) Do not insert smart cards with slits into your computer. Otherwise, the smart card reader might get damaged. Attention: While transferring data to or from a flash media card, or a smart card, do not put your computer into sleep or hibernation mode before the data transfer is completed; otherwise, your data could get damaged.
Removing an ExpressCard, a flash media card, or a smart card Attention: • Before removing a card, stop the card first. Otherwise, data on the card might be corrupted or lost. • Do not remove a card while the computer is in sleep mode or hibernation mode. Otherwise, the system might not respond when you try to resume operation. To remove a card, do the following: 1. Click the triangular icon in the Windows notification area to show hidden icons.
44 User Guide
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and traveling with your computer. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Leg position: Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest. What if you are traveling? It might not be possible to observe the best ergonomic practices when you are using your computer while on the move or in a casual setting. Regardless of the setting, try to observe as many of the tips as possible. Sitting properly and using adequate lighting, for example, will help you maintain desirable levels of comfort and performance.
For more information, go to http://windows.microsoft.com/, and then type any of the following keywords for searching: keyboard shortcuts, key combinations, shortcut keys. Ease of Access Center Ease of Access Center on the Windows operating system enables users to configure their computers to suit their physical and cognitive needs. To use Ease of Access Center, do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Ease of Access ➙ Ease of Access Center. 3.
Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents. For additional information about screen readers, see the following: • Using PDFs with screen readers: http://www.adobe.com/accessibility.html?promoid=DJGVE • Using the JAWS screen reader: http://www.freedomscientific.com/jaws-hq.asp • Using the NVDA screen reader: http://www.nvaccess.
For more information about the location and function of the connectors, see “Locating computer controls, connectors, and indicators” on page 1. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.
• External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are travelling. To purchase travel accessories, go to http://www.lenovo.com/accessories.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
• To set a password, do the following: a. In the Enter New Password field, type a desired password and press Enter. b. In the Confirm New Password field, retype the password and press Enter. • To change a password, do the following: a. In the Enter Current Password field, type the current power-on password and press Enter. b. In the Enter New Password field, type the new power-on password and press Enter; then retype the password in the Confirm New Password field and Press Enter.
– Internal Network Option ROM – Internal wireless WAN device – Security mode – Fingerprint reader priority Notes: • The system administrator can set the same supervisor password on many ThinkPad notebook computers to make administration easier. • When Lock UEFI BIOS Settings option is enabled, all BIOS settings cannot be changed. To change the settings, a supervisor password is required. Setting, changing, or removing a supervisor password Before you start, print these instructions.
The master hard disk password also requires a user hard disk password. The master hard disk password is usually set and used by a system administrator. It enables the administrator to access any hard disk drive in a system like a master key. The administrator sets the master password; then assign a user password for each computer in the network. The user can then change the user password as desired, but the administrator still can get access by using the master password.
– If you select Master HDP mode, follow the following steps to change the master hard disk password: 1. Type the current master hard disk password in the Enter Current Password field and press Enter. 2. Type the new master hard disk password in the Enter New Password field and press Enter; then retype the new password you just entered in the Confirm New Password field and press Enter. 3. A Setup Notice window is displayed. Press Enter to continue. The master hard disk password is changed.
• If a Disk Encryption storage drive is installed in your computer, be sure to protect the contents of your computer memory from unauthorized accesses by use of drive encryption software, such as Microsoft Windows BitLocker® Drive Encryption. See “Using Windows BitLocker Drive Encryption” on page 56. • Before you dispose of, sell, or hand over your computer, delete the data stored on it. For more information, refer to “Notice on deleting data from your hard disk drive or solid-state drive” on page 60.
To set an item on the Security Chip submenu, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Security Chip by using the directional keys. 3. Press Enter. The Security Chip submenu opens. 4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter. 5. Set other items that you want to set. 6. Press F10. A Setup Confirmation window is displayed.
For more information on how to use the fingerprint reader, refer to the help system of the Fingerprint Manager Pro program. • For Windows 10 1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings ➙ Accounts ➙ Sign-in options. 2. Follow the instructions on the screen to finish the enrollment. Swiping your finger over the fingerprint reader To swipe your finger over the reader, do the following: 1.
Indicator behavior of the fingerprint reader Indicator behavior Description Green The fingerprint reader is ready for swiping. Amber The fingerprint cannot be authenticated. Associating your fingerprints with your power-on password and hard disk password To associate your fingerprints with your power-on password and hard disk password, do the following: 1. Turn off and then turn on the computer. 2. When prompted, swipe your finger over the fingerprint reader. 3.
• Reader Priority: Defines the priority for the fingerprint readers if an external fingerprint reader is attached. • Security Mode: Specifies the settings of the security mode. • Password Authentication: Enables or disables the password authentication. Note: This item is displayed only if High security mode is enabled. • Reset Fingerprint Data: Select this item to erase all of the fingerprint data stored in either the internal or external fingerprint reader.
• Using the recovery program provided by Lenovo to bring the hard disk drive or solid-state drive back to the factory default settings. These operations, however, only change the file location of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows. The data is still there, even though it seems to be lost. Thus, it is sometimes possible to read the data by use of special software for data recovery.
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Chapter 5. Recovery overview This chapter provides information about the recovery solutions. • “Recovery overview for the Windows 7 operating system” on page 63 • “Recovery overview for the Windows 8 and Windows 8.1 operating systems” on page 68 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system.
To create recovery media, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media on different operating systems. • You can use recovery media to restore the computer to the factory default settings only. You can use recovery media to put the computer in an operational state after all other methods of recovery have failed.
Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery program main window, click the Launch advanced Rescue and Recovery arrow. 3. Click the Restore your system from a backup icon. 4.
• To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen. For more information about the features of the Rescue and Recovery workspace, click Help. Notes: 1. After restoring your hard disk drive to the factory default settings, you might have to reinstall device drivers for some devices. See “Reinstalling preinstalled programs and device drivers” on page 67. 2.
When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process. Reinstalling preinstalled programs and device drivers Your computer has provisions that enable you to reinstall selected factory-installed programs and device drivers. Reinstalling preinstalled programs To reinstall some preinstalled application programs, do the following: 1.
• Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings. See “Creating and using a recovery media” on page 63.
Attention: If you reset the computer to the factory default settings, all your personal files and settings will be deleted. To avoid data loss, make a backup copy of all the data that you want to keep. To reset your computer to the factory default settings, do the following: 1. Depending on the operating system, do one of the following: • For Windows 8: Move your pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ General.
Creating and using recovery media You can create recovery media as backups for the Windows recovery environment and the Windows recovery image. If you cannot start the computer, you can use recovery media to troubleshoot and fix the problems on your computer. It is recommended that you create recovery media as early as possible. Once you create recovery media, keep them in a safe place and do not use them to store other data.
Note: Ensure that your computer is connected to ac power. 1. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press the F12 key. The Boot Menu window opens. 2. Select the recovery drive as the boot device. 3. Select a preferred language and then select a preferred keyboard layout. 4. Click Troubleshoot to display the optional recovery solutions. 5. Select a corresponding recovery solution according to your situation.
Recovering your operating system if Windows 10 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 10 operating system. This enables you to recover or repair the operating system even if the Windows 10 operating system fails to start. After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen.
Chapter 6. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer.
Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat.
4. Insert a new battery pack until it clicks into place. 5. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Installing or replacing the SIM card Before you start, print these instructions. SIM card is a small plastic card with an Integrated Circuit (IC) chip mounted on one side of the card. If your computer is equipped with a SIM card slot, your computer might require a SIM card to establish wireless WAN connections.
5. Hold the new SIM card with the metal contact facing upward and going into the slot first. Then, insert the new SIM card firmly into the slot until it clicks into place. 6. Reinstall the battery pack. See “Replacing the battery pack” on page 73. 7. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the Ultrabay device Before you start, print these instructions. To replace the Ultrabay device, doing the following: 1.
5. Remove the screw that secures the Ultrabay device. 6. Push out the Ultrabay device to let part of it exposed 1 . If necessary, you can use a tool, such as a ball pen. And then pull the Ultrabay device out of the computer 2 . Chapter 6.
7. Insert the new Ultrabay device into the bay. 8. Reinstall the screw to secure the Ultrabay device.
9. Reinstall the large bottom cover 1 2 , and then tighten the screws 3 . 10. Reinstall the battery pack. See “Replacing the battery pack” on page 73. 11. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing a memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster. To replace or add a memory module, read the following prerequisites, and then the instructions.
4. Loosen the screws 1 , and then remove the large bottom cover 2 . 5. Open the latches on both sides of the memory slot at the same time 1 , and then remove the memory module 2 . Save the removed memory module for future use.
6. Place the notched end of the new memory module toward the contact edge side of the memory slot, and insert the memory module into the memory slot at an angle of about 20 degrees 1 . Pivot the memory module downward until it snaps into place 2 . Ensure that the memory module is firmly installed in the memory slot and cannot be moved easily. Attention: Do not touch the contact edge of the memory module. Otherwise the memory module might be damaged.
• Replace the hard disk drive or solid-state drive only if you upgrade it or have it repaired. The connectors and slot of the hard disk drive or solid-state drive are not designed for frequent changes, or drive swapping. • Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs any physical shocks. • Do not apply pressure to the cover of the drive. • Do not touch the connector.
6. Remove the hard disk drive or solid-state drive. 7. Install the new hard disk drive or solid-state drive in place. 8. Reinstall the screw to secure the hard disk drive or solid-state drive. Chapter 6.
9. Reinstall the large bottom cover 1 2 , and then tighten the screws 3 . 10. Reinstall the battery pack. See “Replacing the battery pack” on page 73. 11. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing a wireless LAN card Before you start, print these instructions. DANGER During electrical storms, do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall.
4. Loosen the screw 1 , and then remove the small bottom cover 2 . 5. If a tool is provided with the new wireless LAN card to help you disconnect cables, use the tool to disconnect the cables from the wireless LAN card. If no such a tool is provided, hold the cable connector with your fingers and gently disconnect each cable from the wireless LAN card. 6. Remove the screw. The wireless LAN card is released from the secured position and pivots upward. Chapter 6.
7. Carefully remove the wireless LAN card out of the slot. 8. Align the contact edge of the new wireless LAN card with the key in the slot. Then carefully insert the new wireless LAN card into the slot at an angle of about 20 degrees. 9. Pivot the wireless LAN card downward 1 , and then install the screw to secure the wireless LAN card in place 2 .
10. Connect the antenna cables to the wireless LAN card. Ensure that you attach the gray cable to the main connector and the black cable to the auxiliary connector on the wireless LAN card. 11. Reinstall the small bottom cover 1 . Then tighten the screw 2 . 12. Reinstall the battery pack. See “Replacing the battery pack” on page 73. 13. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing a wireless WAN card Before you start, print these instructions.
Attention: Before you start installing a wireless WAN card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. Static electricity could damage the card. Your computer might be equipped with a wireless WAN card. To replace the wireless WAN card, doing the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool. 2.
6. Remove the screw. The wireless WAN card is released from the secured position and pivots upward. 7. Carefully remove the wireless WAN card out of the slot. 8. Align the contact edge of the new wireless WAN card with the key in the slot. Then carefully insert the new wireless WAN card into the slot at an angle of about 20 degrees. Chapter 6.
9. Pivot the wireless WAN card downward 1 , and then install the screw to secure the wireless WAN card in place 2 . 10. Connect the antenna cables to the wireless WAN card. Ensure that you attach the red cable to the main connector and the blue cable to the auxiliary connector on the wireless WAN card. 11. Reinstall the small bottom cover 1 . Then tighten the screw 2 . 12. Reinstall the battery pack. See “Replacing the battery pack” on page 73. 13. Turn the computer over again.
Replacing the coin-cell battery Before you start, print these instructions. Prerequisites for the procedure DANGER If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it.
5. Detach the connector 1 , and then remove the coin-cell battery 2 . 6. Install the new coin-cell battery 1 , and then attach the connector 2 . 7. Reinstall the small bottom cover 1 . Then tighten the screw 2 . 8. Reinstall the battery pack. See “Replacing the battery pack” on page 73. 9. Turn the computer over again. Connect the ac power adapter and all cables to the computer.
Replacing the keyboard Before you start, print these instructions. DANGER During electrical storms, do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Removing the keyboard To remove the keyboard, do the following: 1.
5. To reveal the screw heads beneath the keyboard frame, slide the keyboard frame forward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool. 6. Loosen the screws that secure the keyboard with the cross end of the keyboard multi-tool.
7. Pivot the keyboard slightly upward 1 until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard 2 . 8. Gently put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. Installing the new keyboard To install the new keyboard, do the following: Chapter 6.
1. Attach the connectors and then turn over the keyboard. 2. Insert the keyboard into the space under the frame of the keyboard bezel as shown. Ensure that the front edge of the keyboard is under the frame of the keyboard bezel.
3. Reveal the screw heads by sliding the keyboard frame forward with the flat end of the keyboard multi-tool. Ensure that the screw heads are exposed completely. 4. Tighten the screws with the cross end of the keyboard multi-tool to secure the keyboard in place. Chapter 6.
5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool. Hide the latches of the keyboard frame under the keyboard bezel by pushing the latches with your finger as shown. 6. Adjust the keyboard frame in place with the flat end of the keyboard multi-tool to ensure that all the latches are secured under the keyboard bezel. 7. Reinstall the battery pack. See “Replacing the battery pack” on page 73. 8. Turn the computer over again.
Chapter 7. Enhancing your computer This chapter provides instructions on how to use hardware devices to expand your computer capabilities. • “Finding ThinkPad options” on page 99 • “ThinkPad docking stations” on page 99 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
ThinkPad Basic Dock Front view 1 Power button: Press the power button to turn on or turn off the computer . 2 Eject button: Press the eject button to release the computer from the docking station. 3 Sliding adjuster: Use the sliding adjuster as a guide to align the docking station connector on your computer when you attach the docking station. 4 Docking station connector: Used to attach your computer. Rear view 1 Always-On USB connector: Used to connect devices that are compatible with USB 2.
4 Ethernet connector: Used to connect the docking station to an Ethernet LAN. Note: If you need to use an Ethernet connector or an external monitor connector when your computer is attached to a docking station, use the Ethernet connector or the external monitor connector on the docking station, instead of the one on the computer. 5 ac power connector: Used to connect the ac power adapter. 6 VGA connector: Used to connect the computer to a VGA-compatible video device, such as a VGA monitor.
Rear view 1 Always-On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. 2 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 3 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0. 4 Ethernet connector: Used to connect the docking station to an Ethernet LAN.
ThinkPad Ultra Dock Front view 1 Power button: Press the power button to turn on or turn off the computer. 2 Key lock indicator: This indicator turns on when the system lock key is in the locked position. 3 Docking status indicator: This indicator turns on when your computer is docked. 4 Eject button: Press the eject button to release the computer from the docking station.
1 Always-On USB connector: Used to connect devices that are compatible with USB 2.0 or charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode. 2 USB 2.0 connectors: Used to connect devices that are compatible with USB 2.0. 3 USB 3.0 connectors: Used to connect devices that are compatible with USB 3.0. 4 Ethernet connector: Used to connect the docking station to an Ethernet LAN.
3. Align the top-left corner of the computer with the position mark of the docking station. Attach your computer to the docking station vertically until you hear a click 1 . Then turn the system lock key to the locked position 2 . 4. Check the docking status indicator. If the docking status indicator is not turned on, it indicates that your computer is not correctly attached to the docking station. Check the ac power adapter of the docking station, or disconnect and reattach the ac power adapter.
3. Press the eject button until the computer moves up. Then, grasp both sides of the computer to remove it. Connecting external displays to a docking station You can connect multiple external displays to a supported ThinkPad docking station. To ensure that the multiple displays work correctly, observe the following guidelines and connect the displays to appropriate connectors. • Do not use the connectors as shown in the following illustrations at the same time for connecting multiple displays.
– ThinkPad Ultra Dock • For the ThinkPad Ultra Dock, a maximum of three displays (including your computer display) can work at the same time. As a result, if you connect three external displays to the ThinkPad Ultra Dock, the display connected to the VGA connector will not work when your computer display is on. – When the computer display is off: – When the computer display is on: Security features The system lock key has two positions as shown in the drawing.
• When the key is in the locked position (position 1), the eject button of the docking station is locked, and you cannot remove your computer. The key lock indicator is on when the eject button is locked. • When the key is in the unlocked position (position 2), the eject button of the docking station is unlocked, and you can remove your computer. The key lock indicator is off when the eject button is unlocked.
Chapter 8. Advanced configuration This chapter provides the following information to help you configure the computer: • “Installing a new operating system” on page 109 • “Installing device drivers” on page 111 • “Using the ThinkPad Setup program” on page 111 Installing a new operating system In some situations, you might need to install a new operating system. This topic provides instructions on how to install a new operating system.
Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program. Otherwise the operating system will not start correctly.
Finland FI Spain SP France FR Sweden SV Germany GR Taiwan and Hong Kong TC Italy IT United States US Japan JP Installing device drivers Device driver is the program that operates a particular hardware device of the computer. If a device does not perform well or you install a new device, you need to install or update the corresponding device driver. For example, if you use the Windows 7 operating system, to use the USB 3.0 connector, you need to download and install the USB 3.0 driver.
Note: You can press the F9 key to restore to the default settings.
Table 2. Config menu items (continued) Menu item Submenu item Selection Comments • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set.
Table 2. Config menu items (continued) Menu item Submenu item Selection Comments If you select Enabled, it enables USB 3.0 mode and allows USB 3.0 to be supported in the operating system. If you select Disabled, it disables and hides the USB 3.0 controller, and USB 3.0 connectors will work as USB 2.0 connectors. Keyboard/Mouse TrackPoint • Disabled • Enabled Enable or disable the built-in TrackPoint pointing device. Note: If you want to use an external mouse, select Disabled.
Table 2. Config menu items (continued) Menu item Submenu item Selection Comments condition; then press the desired function key. The action is equivalent to pressing the required key simultaneously with the Fn key. When you press the Fn key twice, the state is locked until you press the Fn key again. Display Boot Display Device • ThinkPad LCD • Analog (VGA) • Digital on ThinkPad • Display on Dock Select the display device that is to be activated at boot time.
Table 2. Config menu items (continued) Menu item Submenu item Selection • Balanced Scheme for Battery Comments Maximize Performance: Reduce microprocessor throttling. • Maximize Performance • Balanced Balanced: Balance sound, temperature, and performance. Note: Each scheme affects fan sound, temperature, and performance.
Table 2. Config menu items (continued) Menu item Submenu item Selection Comments Intel Rapid Start Technology • Disabled To use this feature, a special partition on the solid-state drive is required. • Enabled Enter after: When enabled, the computer enters a lower power state after the specified time in sleep state. And it takes only seconds to resume normal operation.
Table 2. Config menu items (continued) Menu item Submenu item Selection Comments Intel AMT Intel AMT Control • Disabled If you select Enabled, Intel Active Management Technology (AMT) is configured and additional setup items are provided in Management Engine BIOS Extension (MEBx) Setup. • Enabled • Permanently Disabled If you select Permanently Disabled, you will never be able to enable it again. Be cautious when you want to use this option.
The following table lists the Security menu items. Default values are in boldface. The menu items might change without notice. Depending on the model, the default value might vary. Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results. Table 3.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments access, set the user authentication on the operating system.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments UEFI BIOS Update Option Flash BIOS Updating by End-Users • Disabled If you select Enabled, all users can update the UEFI BIOS. If you select Disabled, only the person who knows the supervisor password can update the UEFI BIOS. Secure RollBack Prevention • Disabled • Enabled • Enabled Security Security Chip • Active • Inactive • Disabled If you select Disabled, you can flash the older version UEFI BIOS.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Physical Presence for Provisioning • Disabled Enable or disable the confirmation message when you change the settings of the security chip.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments Ultrabay (HDD/Optical) • Disabled If you select Enabled, you can use the Ultrabay device. • Enabled Memory Card Slot • Disabled If you select Enabled, you can use the memory card slots. • Enabled Smart Card Slot • Disabled If you select Enabled, you can use the smart card slots. • Enabled Integrated Camera • Disabled If you select Enabled, you can use the integrated camera.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments The Intel anti-theft suspend screen will be displayed at next boot to enter the suspend mode. Computrace • Disabled • Enabled • Permanently Disabled Enable or disable the UEFI BIOS interface to activate the computrace module. Computrace is an optional monitoring service from Absolute Software. Note: If you set the computrace module activation to Permanently Disabled, you will be unable to enable this setting again.
Table 3. Security menu items (continued) Menu item Submenu item Selection Comments the original signature databases including certificate for Windows 8, Windows 8.1, and Windows 10 operating systems. Startup menu To change the startup settings of your computer, select the Startup tab from the ThinkPad Setup menu. Attention: • After you change the startup sequence, ensure that you select a correct device during a copy, a save, or a format operation. Otherwise your data might be erased or overwritten.
Table 4. Startup menu items (continued) Menu item Selection Comments • No bootable devices that do not have the UEFI-enabled operating system. Compatibility Support Module (CSM) is required for starting the legacy operating system. If you select UEFI Only, CSM Support is selectable. For Both or Legacy Only mode, CSM Support is not selectable. Boot Mode • Quick Screen during the POST: • Diagnostics • Quick: The ThinkPad Logo screen is displayed. • Diagnostics: Test messages are displayed.
You can update the UEFI BIOS by starting your computer from a flash update optical disc or a flash update program running in the Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Using system management This topic is primarily intended for the network administrators.
Setting management features To enable a network administrator to remotely control your computer, set the following system-management features in the ThinkPad Setup program: • Wake on LAN • Network Boot sequence • Flash update Note: If a supervisor password has been set, you will be required to enter the supervisor password when you start the ThinkPad Setup program.
Chapter 9. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. The chapter provides information that can help you keep your computer running smoothly. • “General tips for preventing problems” on page 129 • “Making sure device drivers are current” on page 130 • “Taking care of your computer” on page 131 General tips for preventing problems • If your computer is equipped with both a hard disk drive and an M.
– Restart the computer and start the recovery operation. – If your computer uses discs as the recovery media, do not remove the disc from the drive until prompted to do so. • For suspected hard disk drive issues, refer to “Diagnosing problems” on page 135 and run a diagnostic test for the drive before you call the Customer Support Center. If your computer does not start up, download the files to create a bootable self-test medium from http://www.lenovo.com/hddtest.
For more information about how to use the System Update program, refer to the help information system of the program. Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.
• When installing the hard disk drive, solid-state drive, or optical drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. • Turn off your computer before you replace the hard disk drive or solid-state drive. • After you replace the primary hard disk drive or solid-state drive, reattach the cover of the drive slot.
2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft, lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth.
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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 135 • “Troubleshooting” on page 135 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
2. While the computer is turned off, remove all power sources from the computer (battery and the ac power adapter). Hold down the power button for 10 seconds. Plug in the ac power adapter while keeping the battery out of the computer. If the computer does not turn back on, continue with step 3. Note: Once the computer starts up and enters the Windows environment, use the proper shutdown procedure to turn the computer off. Once the computer is off, reattach the battery and restart the computer.
• Message: 0187: EAIA data access error. Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area. Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. • Message: 0189: Invalid RFID configuration information area. Solution: The EEPROM checksum is not correct (block # 4 and 5).
• Message: 2201: Machine UUID is invalid. Solution: Machine UUID is invalid. Have the computer serviced. • Message: Fan error Solution: Cooling fan has failed. Turn off the computer immediately and have the computer serviced. • Message: Thermal sensing error Solution: The thermal sensor is not functioning correctly. Turn off the computer immediately and have the computer serviced. Errors without messages • Problem: My screen keeps blanking when I do not want it to.
Beep errors Table 5. Beep errors Problem Solution One short beep, pause, three short beeps, pause, three more short beeps, and one short beep Have the computer serviced. Three short beeps, pause, one short beep, pause, one more short beep, and three short beeps Turn off the computer and remove the device from the ExpressCard slot. If the beeps persist, have the computer serviced. One long and two short beeps The video function has a problem. Have the computer serviced.
2. If the exclamation mark ! is displayed next to the adapter name under Network adapters, you might not be using the correct driver or the driver might have been disabled. To update the driver, right-click the highlighted adapter. 3. Click Update Driver Software, and then follow the instructions on the screen. – The switch port and the adapter have the same duplex setting. If you configured the adapter for full duplex, make sure that the switch port also is configured for full duplex.
For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information. A wireless WAN problem Problem: A message is displayed indicating that an unauthorized WAN card is installed. Solution: The WAN card is not supported on this computer. Remove the WAN card. Note: Some models do not have a wireless WAN card.
Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard. Ensure that you have seated the connectors correctly. If the problem persists, ensure that the correct device driver is installed by doing the following: 1. Open Control Panel.
6. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and make sure that the device is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen. 7. Click the Monitor tab. Ensure that the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer.
– The monitor information is correct and the appropriate monitor type is selected. Refer to the solution to the above problem. – Make sure that an appropriate refresh rate is selected by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and do one of the following: – For Windows 7, Windows 8, and Windows 8.1: Click Screen resolution.
1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Double-click Sound, video and game controllers. 5. Make sure that the following device is enabled and configured correctly. • Problem: Recordings made using the microphone input are not loud enough. Solution: Make sure that the Microphone Boost function is turned on and set by doing the following: 1. Open Control Panel.
Fingerprint reader problems • Problem: The surface of the reader is dirty, stained, or wet. Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth. • Problem: The reader often fails to enroll or authenticate your fingerprint. Solution: If the surface of the reader is dirty, stained, or wet, gently clean the surface of the reader with a dry, soft, lint-free cloth. For tips on how to maintain the fingerprint reader, refer to Maintaining the fingerprint reader.
3. Reinstall the battery and reconnect the ac power adapter, then turn on the computer. 4. If the power adapter icon still is not displayed in the Windows notification area, have the ac power adapter and your computer serviced. Power problems Print these instructions now and keep it with your computer for reference later. If your computer is getting no power at all, check the following items: 1. Verify the power button. The power button is illuminated whenever the computer is on. 2.
If the battery is charged and the temperature is within range, have the computer serviced. • Problem: A critical low-battery error occurs, and the computer immediately turns off. Solution: The battery power is getting low. Plug the ac power adapter into an electrical outlet and connect the ac power adapter to the computer, or replace the battery with a charged one. • Problem: The computer display remains blank after you press Fn to return from sleep mode.
Solution: On the Startup menu of ThinkPad Setup, make sure that the hard disk drive is on the Boot priority order list. If it is on the Excluded from boot order list, it is disabled. Select the entry for it on the list and press Shift+1 to move it back to the Boot priority order list. • Problem: After setting a hard disk password on the hard disk drive of the computer, you moved the drive to another computer. Now you cannot unlock the hard disk password.
• Problem: The computer cannot play a CD, or the sound quality is not good. Solution: Ensure that the disc meets the standards for your country. Usually, a disc that meets the local standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good. A software problem Problem: An application does not run correctly.
Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 151 • “Getting help and service” on page 151 • “Purchasing additional services” on page 153 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Support Web site.
Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. The documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web. Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc.
• • • • • • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts Identification of software problem sources Configuration of UEFI BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in
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Appendix A. Regulatory information Location of the UltraConnect wireless antennas ThinkPad notebook computers feature an integrated UltraConnect™ wireless antenna system built into the display for optimal reception, enabling wireless communication wherever you are. There are two types of antenna locations.
1 2 Wireless LAN antenna (auxiliary) Wireless LAN antenna (main) Wireless related information Wireless interoperability Wireless LAN card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers.
Certification related information The following table contains information of the product name, compliance ID, and machine types. Product name Compliance ID Machine types ThinkPad T540p TP00060A 20BE and 20BF ThinkPad W540 TP00060B 20BG and 20BH ThinkPad W541 TP00060B 20EF and 20EG Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 5A992.c..
Industry Canada Class B emission compliance statement CAN ICES-3(B)/NMB-3(B) European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at http://www.lenovo.com/social_responsibility/us/en/.
for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at http://www.lenovo.com/recycling/japan. Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun on October 1, 2003.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
China RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE). Ukraine RoHS Appendix C.
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Appendix D. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation. You might find an ENERGY STAR mark affixed on the computer or displayed on the power settings interface.
5. Clear the Allow this device to wake the computer check box. 6. Click OK.
Appendix E. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Access Connections Active Protection System Lenovo Secure Data Disposal ThinkPad TrackPoint Ultrabay UltraConnect Intel, Intel SpeedStep, and Thunderbolt are trademarks of Intel Corporation in the U. S. and/or other countries. Microsoft, BitLocker, Windows, and Cortana are trademarks of the Microsoft group of companies.
