User's Manual

Chapter 3. Solving computer problems
Frequently asked questions . . . . . . . 10
Diagnosing problems . . . . . . . . . 11
HDD diagnostic program . . . . . . 11
Diagnosing problems using PC-Doctor
from the service partition . . . . . . 12
Troubleshooting. . . . . . . . . . . 13
Error messages . . . . . . . . . . 13
Errors without messages . . . . . . . 18
Password problems . . . . . . . . 19
Keyboard problems . . . . . . . . 19
Pointing device problems . . . . . . 20
Sleep (standby) or hibernation problems 20
Computer screen problems . . . . . . 21
Battery problems . . . . . . . . . 24
Hard disk drive problems . . . . . . 25
Fingerprint authentication problems . . . 26
Startup problems . . . . . . . . . 26
Other problems . . . . . . . . . . 27
Starting BIOS Setup Utility . . . . . . . 27
Note: See Access Help if your system is running and Access Help is accessible. This chapter presents
information for use when Access Help is inaccessible.
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