Hardware Maintenance Manual

Chapter2.Importantserviceinformation

Thischapterpresentsfollowingimportantserviceinformationthatappliestoallmachinetypessupportedby

thismanual:

•“StrategyforreplacingFRUs”onpage21

–“Strategyforreplacingaharddiskdrive,asolid-statedrive,oranmSATAsolid-statedrive”onpage22

–“Importantnoticeforreplacingasystemboard”onpage22

–“Howtouseerrormessage”onpage22

•“StrategyforreplacingFRUsforCTO,CMV,andGAV”onpage22

–“Productdeﬁnition”onpage22

–“FRUidentiﬁcationforCTO,CMV,andGAVproducts”onpage23

Important:

•AdvisecustomerstocontacttheLenovoCustomerSupportCenteriftheyneedanyassistancein

obtainingorinstallinganysoftwareﬁxes,drivers,andUEFIBIOSdownloads.Telephonenumbersfor

LenovoSupportareavailableat:

http://www.lenovo.com/support/phone

•SystemDisassembly/ReassemblyvideosthatshowtheFRUremovalsorreplacements

fortheLenovo

authorizedservicetechniciansareavailableinthefollowingsupportsite:

http://www.lenovoservicetraining.com/ion/

StrategyforreplacingFRUs

Beforereplacingparts:

Ensurethatallsoftwareﬁxes,drivers,andUEFIBIOSdownloadsareinstalledbeforereplacinganyFRUs

listedinthismanual.

Afterasystemboardisreplaced,ensurethatthelatestUEFIBIOSisloadedtothesystemboardbefore

completingtheserviceaction.

Todownloadsoftwareﬁxes,drivers,andUEFIBIOS,doasfollows:

1.Gotohttp://www.lenovo.com/support.

2.EntertheproductnumberofthecomputerorpresstheRunAuto-Detectbuttononthescreen.

3.SelectDrivers&Software.

4.Followthedirectionsonthescreenandinstallthenecessarysoftware.

UsethefollowingstrategytopreventunnecessaryexpenseforreplacingandservicingFRUs:

•IfyouareinstructedtoreplaceaFRUbutthereplacementdoesnotcorrecttheproblem,reinstall

theoriginalFRUbeforeyoucontinue.

•Somecomputershavebothaprocessorboardandasystemboard.Ifyouareinstructedtoreplaceeither

theprocessorboardorthesystemboard,andreplacingoneofthemdoesnotcorrecttheproblem,

reinstallthatboard,andthenreplacetheotherone.

•IfanadapteroradeviceconsistsofmorethanoneFRU,anyoftheFRUsmightbethecauseoftheerror.

Beforereplacingtheadapterordevice,removetheFRUs,onebyone,toseeifthesymptomschange.

ReplaceonlytheFRUthatchangedthesymptoms.