User guide

Itisrecommendedthatyouconnectyour2.4GHzdevicereceivertothefrontUSB3.0connectoron
theultradockandavoidconnectinganotherUSB3.0devicenexttotheconnectorwiththereceiver
attached.
5.Whenyouconnectyourdevice(suchasamobilephone)tothedockforcharging,thecharging
speedbecomesslow.
EnsurethatyouconnectyourmobilephonetotheAlwaysOnUSB3.0connector.Disconnecttheultra
dockfromthecomputer,thechargingspeedmaybecomefaster.
6.ThemobilephonesorotherUSBdevicescannotbechargedwhenconnectedtotheAlwaysOn
USB3.0connector.
Itisrecommendedthatyoucandisconnecttheultradockfromthenotebookcomputerandthenyou
canchargethemobilephonesorotherUSBdevices.
7.Y ourmouseandkeyboardcannotwakeupyourcomputersystemwhenconnectedtotheAlways
OnUSB3.0connector.
ItisrecommendedthatyourmouseorkeyboardisconnectedtotheotherUSBconnector.
Videooutput
1.Theexternalmonitordisplayisblank.
•Ensurethatthenotebookcomputerconnectedtotheultradockisrunningcorrectlyandisnotin
standbyorhibernationmode.Whenthenotebookcomputerisinstandbyorhibernationmode,
theexternalmonitordisplayisalwaysblank.
•Ensurethatthedevicedriverisinstalledfollowingtheinstallationinstructionsandtheiconforthe
ultradockisvisibleintheWindowsnotificationarea.
•Ensurethatthefollowingconnectionsarecorrect:
–TheconnectionbetweentheUSB3.0cableandyournotebookcomputer
–TheconnectionbetweentheUSB3.0cableandtheultradock
–Theconnectionamongthepoweradapter,theultradock,andtheelectricaloutlet
–Theconnectionbetweenyourvideocabletotheultradockandtheexternalmonitor.
•Iftheproblempersists,disconnectallconnectionsoftheultradock,anduninstalltheultradock
devicedriver.Then,reinstallthedevicedriverandtheultradock.
2.Y oucannotplaybackvideosontheexternalmonitorbutcanplaythembackonthenotebook
computermonitor.
SomenotebookcomputersdonotsupporttheCertifiedOutputProtectionProtocol(COPP),andyou
willnotbeabletoplaybacktheprotectedvideosontheexternalmonitorconnectedtotheultra
dock.TheCorelWinDVD10programalsohaslimitationsonplayingbackvideosintheWindows
XPoperatingsystem.
Toplaybackvideosontheexternalmonitor,youcanconnecttheexternalmonitortotheHDMIor
DPconnectoronyournotebookcomputer,andextendthedisplaytotheexternalmonitor.Formore
informationaboutconfiguringthedisplaysettings,see“Workingwiththeultradockutility”onpage10
.
3.Theimagesontheexternalmonitorflutter.
Checkthedisplayresolutionsettingofthenotebookcomputerandensurethattheresolutionis
supportedbytheultradock.
4.Theimagesontheexternalmonitorisnotincorrectcolors.
Checkthedisplayresolutionsettingofthecomputerandensurethattheresolutionissupportedbythe
ultradock.
16UserGuide