Operation Manual

Chapter10.Troubleshootingcomputerproblems

Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.

•“Diagnosingproblems”onpage135

•“Troubleshooting”onpage135

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting

pointforsolvingthem.

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsforoptimalsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramalsoisavailablefordownloadedat:

http://www.lenovo.com/diags

•IfyouareusingotherWindowsoperatingsystemratherthanWindows7,Windows8,Windows8.1,or

Windows10,youcanﬁndthelatestinformationaboutdiagnosticsforyourcomputerat:

http://www.lenovo.com/diagnose

Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery

media.Youcanusetherecoverymediatorestoretheharddiskdrivetothefactorydefaultstate.Formore

information,see“Performingbackupandrecoveryoperations”onpage64.

ToruntheLenovoSolutionCenterprogram,see“AccessingLenovoprograms”onpage14.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoSolutionCenter

program,saveandprintthelogﬁlescreatedbytheprogram.Youwillneedthelogﬁleswhenyouspeaktoa

Lenovotechnicalsupportrepresentative.

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,ormakesabeepwhen

youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto

solvetheproblembyyourself.

Computerstopsresponding

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.

Ifyourcomputeriscompletelyunresponsive(youcannotusetheThinkPadpointingdeviceorthekeyboard),

dothefollowing:

1.Pressandholdthepowerbuttonuntilthecomputerturnsoff.Afterthecomputeristurnedoff,restart

thecomputerbypressingthepowerbutton.Ifthecomputerdoesnotturnon,continuewithstep2.

Note:Donotremovethebatteryandtheacpoweradaptertoresetthecomputer.

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