User manual

Table Of Contents
Chapter7.Troubleshooting
Ifyourtabletencountersaproblem,findasolutionhere.
Frequentlyaskedquestions
Theproblemsandsolutionsdescribedinthissectionaremeantonlyasaguide.Theyarenotdefinitive
problem-solvingtechniques.Ifaproblempersists,youcangetsupportfromLenovo.Formoreinformation,
see“LenovoCustomerSupportCenter”onpage63
.
Attention:Whenyouobserveaproblem,stopoperationimmediately,becausetakingfurtheractionmight
resultindatalossordamage.
Internetproblem
FailedtoestablishawirelessWANconnectionoramobilebroadbandconnection?
Ensurethat:
YourtabletisnotinAirplanemode.
Thenano-SIMcardisvalidandworkableifyouareusingamobilenetwork(3Gor4G).
Youarewithinthenetworkservicerangeandthesignalstrengthisgood.
IfaUSB3.0deviceisattachedtoyourtablet,theUSB3.0devicemightinfluencethewirelessWAN
connection.DetachtheUSB3.0devicefromyourtablettoresolvetheproblem.
Batteryproblem
Failedtochargethetablet?
Checkiftheacpoweradapterisconnectedcorrectly.Iftheconnectionisgoodbutthebatterystilldoes
notcharge,contactLenovotoreplacethebattery.
Systemproblem
Failedtopoweron?
Connectyourtablettoanacpoweroutlettoseeifthedrainedbatterycausedtheproblem.
Iftheproblempersists,insertaneedleorastraightenedpaperclipintotheemergency-resethole.To
locatetheemergency-resethole,see“Connectorsandindicators”onpage3.Afterresettingyourtablet,
trytoturnitonagain.
Failedtoturnthetabletoffbypressingandholdingthepowerbutton?
Pressandholdthepowerbuttonfor10secondsormore.Ifyoustillcannotturnoffthetablet,insertaneedle
orastraightenedpaperclipintotheemergency-resetholetoresetyourtablet.Tolocatetheemergency-reset
hole,see“Connectorsandindicators”onpage3
.Ifyoustillencounterthesameproblem,resetthetabletto
thefactorydefaultsettings.See“Resettingyourtablet”onpage60.
Audioproblem
Pooraudioqualityornosoundoutput?
Ensurethat:
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