User Guide ThinkPad X230 Tablet and X230i Tablet
Notes: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix D “Notices” on page 163 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/ThinkPadUserGuides. First Edition (June 2012) © Copyright Lenovo 2012.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . Right-side view. . . . . . . . . . . Left-side view . . . . . . . . . . . Bottom view . . . . . . . . . . . . Rear view . . . . . . . . . . . . .
Creating and using recovery media . . . . . Performing backup and recovery operations . . Performing a backup operation . . . . . Performing a recovery operation . . . . . Using the Rescue and Recovery workspace . . Creating and using a rescue medium . . . . . Creating a rescue medium . . . . . . . Using a rescue medium . . . . . . . . Reinstalling preinstalled applications and device drivers . . . . . . . . . . . . . . . . . Solving recovery problems . . . . . . . . . . . . . . . . .
Location of the UltraConnect wireless antennas . . . . . . . . . . . . . . . Locating wireless regulatory notices . . . . Export classification notice . . . . . . . . . . Electronic emission notices. . . . . . . . . . Federal Communications Commission Declaration of Conformity . . . . . . . . Industry Canada Class B emission compliance statement . . . . . . . . . . . . . . . European Union - Compliance to the Electromagnetic Compatibility Directive . . . German Class B compliance statement . . .
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power button is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away.
To prevent possible overheating, do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet. Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating.
Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. External devices CAUTION: Do not connect or disconnect any external device cables other than USB and 1394 cables while the computer power is on; otherwise, you might damage your computer.
• Keep it away from children. • Do not drop the battery pack. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations. The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge. Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced.
from using the keyboard by lifting your hands from the palm rest; and be careful not to use the keyboard for any extended length of time. • Do not operate your computer or charge the battery near flammable materials or in explosive environments. • Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface.
DANGER Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. First, remove power cords from outlets. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlets. 4. Remove all cables from devices. 5. Turn devices ON.
Additional safety information DANGER Plastic bags can be dangerous. Keep plastic bags away from babies and children to avoid danger of suffocation. Notice for tablet personal computer users Safety notice for users in Australia DANGER Do not connect phone line while using tablet mode. Notice for users in the U.S.A. Many personal computer products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a personal computer.
Chapter 1. Product overview This chapter provides information about the locations of connectors, locations of important product labels, computer features, specifications, operating environment, and preinstalled ThinkVantage® programs.
5 Black button 7 PCI Express Mini Card slot for wireless WAN card or mSATA solid-state drive 6 PCI Express Mini Card slot for wireless LAN/WiMAX card 8 TrackPoint® pointing stick 9 TrackPoint buttons 10 Touch pad 11 Fn key 12 Volume control buttons 13 Status indicators 14 Tablet buttons 15 Built-in stereo speakers 1 Built-in microphones The built-in microphones capture sound and voice when used with an application program capable of handling audio.
UltraNav® pointing device 8 TrackPoint pointing stick TrackPoint buttons 10 Touch pad 9 The keyboard contains the Lenovo unique UltraNav pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from a typing position. For more information, see “Using the UltraNav pointing device” on page 30.
1 Security keyhole 2 Tablet Digitizer Pen 3 Hard disk drive or solid-state drive 4 Combo audio jack 5 Ethernet connector 6 Always on USB connector 7 Media card reader slot 1 Security keyhole Purchase a security cable lock that fits this keyhole to lock your computer to a stationary object to protect your computer from theft. 2 Tablet Digitizer Pen Use the Tablet Digitizer Pen to interact with your computer in tablet mode as you would using a mouse and a keyboard.
However, if you want to charge these devices when your computer is powered off, you need to connect the computer to an ac power supply and enable the Always On USB connector through the Power Manager program. For details about how to enable the Always On USB connector, refer to the help information system provided in the Power Manager program. 7 Media card reader slot Your computer has a media card reader slot.
5 Video graphics array (VGA) connector Attach a VGA compatible monitor or projector to your computer to display the computer output. For details, see “Attaching an external monitor” on page 42. 6 Fan louvers (left) The internal fan and louvers enable air to circulate in the computer and cool the central processor. Note: To avoid impeding airflow, do not place any obstacle in front of the fan. Bottom view Figure 4.
4 Memory-upgrade slot You can increase the amount of memory in your computer by installing a memory module in the memory-upgrade slot. Memory modules are available as options from Lenovo. For more information, see “Replacing a memory module” on page 78. Rear view Figure 5. ThinkPad X230 Tablet and X230i Tablet rear view 1 ac power connector 1 2 Fan louvers (rear) ac power connector Connect the ac power adapter to the ac power connector to provide ac power to the computer and charge the battery.
System status indicators 1 Wireless LAN/WAN/WiMAX/Bluetooth status indicator • Green: The wireless LAN, WAN, Bluetooth or WiMAX feature is on. • Off: Wireless network devices are disabled or the wireless radio is turned off. 2 Device access status indicator The hard disk drive, solid-state drive, or mSATA solid-state drive is reading or writing data. Note: When this indicator is blinking, do not put the computer into sleep mode, or turn off the computer.
1 Sleep status indicator • Green: The computer is in sleep mode. • Blinking green: The computer is entering sleep or hibernation mode, or is resuming normal operation. 2 Battery status indicator • Green: The battery charge level is 20% or more. • Orange: The battery charge level is between 5% and 20%. • Fast blinking orange: The battery charge level is 5% or less. • Slow blinking orange: The battery is being charged. When the charge level reaches 20%, the blinking color changes to green.
FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the PCI Express Mini Card shown on the enclosure of your computer. The FCC ID and IC Certification number label is affixed on the card installed in the PCI Express Mini Card slot of your computer. If you need to remove the Wireless LAN card for repair or replacement, follow the procedure in “Replacing the wireless LAN/WiMAX card” on page 87.
The Windows Certificate of Authenticity label of your computer is shown as below: Features Processor • To view the processor information of your computer, open the Start menu and right-click Computer, then click Properties. Memory • Double data rate 3 synchronous dynamic random access memory (DDR3 SDRAM) Storage device • 2.5-inch (7 mm height) hard disk drive • 2.
Keyboard • 6-row backlit keyboard or 6-row standard keyboard (depending on the model) • UltraNav pointing device (TrackPoint pointing device and touch pad) • Fn key function • Black button • Volume control buttons • Speaker mute button • Microphone mute button Interface • External monitor connectors (VGA and DisplayPort ) • Combo audio jack (stereo headphone or headset) • Two USB 3.
Battery pack • Lithium-ion (Li-Ion) battery pack Battery life • For percentage of remaining battery power, see the Power Manager battery gauge on the taskbar. • The battery gauge also displays a green, yellow and red indication. A battery under warranty with a red indication is eligible for a warranty replacement. Operating environment This section provides information about your computer operating environment.
• Accessing programs from the Lenovo ThinkVantage Tools program To access programs from the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. Then double-click a program icon to access the program. Note: If a program icon in the Lenovo ThinkVantage Tools program navigation window is dimmed, it indicates that you need to install the program manually. To install the program manually, double-click the program icon. Then, follow the instructions on the screen.
Table 2.
Client Security Solution The Client Security Solution program protects your computer by securing client data and deflecting security breach attempts. It also can help manage your passwords, recover a forgotten password, monitor security settings on your computer, and suggest how to enhance your computer security. Communications Utility Use the ThinkVantage Communications Utility program to configure settings for the integrated camera and audio devices.
Rescue and Recovery The Rescue and Recovery program is a one-button recovery and restore solution that includes a set of self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.
18 User Guide
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
• If your computer will be turned off for an extended period of time, you can prevent battery power from draining by removing the battery. For more information, see “Power management” on page 33. Concerned about security or need to securely dispose of data stored on your hard disk drive or solid-state drive? • To find out how you can protect your computer from theft and unauthorized use, see Chapter 4 “Security” on page 53.
Tablet mode ThinkPad X230 Tablet or X230i Tablet notebook computer can be used in tablet mode. This section introduces how to use your notebook computer in tablet mode. Using tablet mode In tablet mode, you can use your computer in a creative and intuitive way by jotting down notes and illustrations with the Tablet Digitizer Pen and then storing them digitally. To use your computer in tablet mode, do the following: 1.
3. Close the computer display slowly, holding the upper left and right sides with both hands. Note: Make sure that the display is rotated at 180 degrees, so that the back of the display faces the keyboard. 4. Your computer is now in tablet mode. To return your computer to notebook mode, do the following: 1. Open the display by at least 45 degrees, preferably by 90 degrees. 2.
Your computer is now in notebook mode. Tips on using your computer in tablet mode • To close the computer display, first make sure that the display either faces the keyboard or is positioned at 180 degrees to the keyboard, so that the back of the display faces the keyboard. • Do not pick up or hold the computer by the display only. • Do not hit, vibrate, or bump the computer display. • To allow free ventilation, do not place any obstacle, such as a thick-piled carpet or a soft cushion, in front of the fan.
To remove the pen from its slot, press it gently into the slot 1 to release it; then pull it out 2 . Note: The pen contains pressure sensors. Do not push the tip of the pen for an extended period of time. Do not subject the pen to shock or vibration. The Tablet Digitizer Pen consists of a tip tip at the display to move the cursor 1 . 2 , a click button 3 , and an eraser tip 4 . Hold the pen and point the To make a selection (single click), tap the display once with the pen.
For a single click, tap the display once with your finger. For a double click, tap the display twice without pausing. For a right click, tap the display once and then hold your finger on the display until a circular symbol appears. When you take your finger off the display, the right-click menu will open.
Using the tablet buttons On the display bezel near the screen is a row of buttons with which you can control your computer in tablet mode, without the use of the keyboard. 1 Screen rotation button: Press it to rotate the screen clockwise. 2 Secure Attention Sequence button: This button functions the same as the Ctrl+Alt+Del key combination. 3 Power button: Press it to turn the computer on or off.
Function key combinations To use the function key combinations, press and hold the Fn key 2 . Release both keys. 1 ; then press one of the function keys Power conservation • Fn+F4 Put your computer into sleep mode. To return to normal operation, press the Fn key only. If you want to use the combination to put the computer into hibernation mode, change the settings in the Power Manager program. Enabling or disabling the wireless features • Fn+F5 Enable or disable the built-in wireless networking features.
– External monitor only Note: The Windows+P key combination has the same functionality as Fn+F7. Adjusting the brightness level of the computer display • Fn+F8: The computer display becomes dimmer. • Fn+F9: The computer display becomes brighter. This function changes the brightness level temporarily. To change the default brightness level, change the settings through the Power Manager program.
If you mute the sound and then turn off your computer, the sound will remain muted when you turn on your computer again. To turn on the sound, press the speaker mute button again or press the volume control button. Setting the volume functions To adjust the output volume or the recording volume on the Windows 7 operating system, do the following: 1. Click Start ➙ Control Panel ➙ Hardware and Sound ➙ Sound. The Sound window opens. 2.
Using the UltraNav pointing device Your computer comes with the UltraNav pointing device. The UltraNav pointing device consists of the TrackPoint pointing device and the touch pad, each of which is itself a pointing device with both basic and extended functions. You can configure both devices by choosing the settings you prefer. • Set both the TrackPoint pointing device and the touch pad as pointing devices.
If you are not familiar with the TrackPoint pointing device, these instructions will help you get started: 1. Place your hands in the typing position, and press gently with either index finger on the pointing stick in the direction in which you want the pointer to move. To move the pointer, press the pointing stick away from you to move it up, toward you to move it down, to one side or the other to move it sideways. Note: The pointer might drift. This is not a defect.
Note: If you replace the keyboard, a new keyboard is shipped with the default cap. If you wish, you can keep the cap from your old keyboard and use it on the new one. Using the touch pad The touch pad of your computer supports multi-touch with which you can zoom in, zoom out, scroll or rotate on the screen while browsing the Internet or reading or editing a document. The touch pad 1 is below the TrackPoint buttons at the bottom of the keyboard.
Disabling the TrackPoint or the touch pad If you want to disable the TrackPoint or the touch pad, do the following: • Click Start ➙ Control Panel ➙ Hardware and Sound ➙ Mouse ➙ UltraNav. • To disable the TrackPoint, clear the check box for Enable TrackPoint. To disable the touch pad, clear the check box for Enable touch pad. • Click OK. Note: You also can open the UltraNav properties window by clicking the UltraNav icon on the taskbar.
Connecting the ac power adapter To use the ac power adapter, do the following. Be sure to take these steps in the order in which they are given here. 1. Connect the ac power adapter to the ac power connector of the computer. 2. Connect the power cord to the transformer pack. 3. Plug the power cord into an electrical outlet. Tips on using the ac power adapter • When the ac power adapter is not in use, disconnect it from the electrical outlet.
For more information, refer to the help information system of the program. Power-saving modes There are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of the battery power. Introducing the power-saving modes • Screen blank The computer display requires considerable battery power. To turn off power to the display, do the following: 1. Right-click the Power Manager battery gauge on the taskbar. 2.
• A warning message is displayed. • The LCD is turned off. To enable the battery alarm, do the following: 1. Start Power Manager. 2. Click the Global Power Settings tab. 3. For Low battery alarm or Critically low battery alarm, set the percentage of the power level and set the action. Note: If your computer enters sleep or hibernation mode when the battery is low, but the alarm message has not yet been displayed, the message will be displayed when the computer resumes. To resume normal operation, click OK.
The battery pack is a consumable supply. If your battery begins to discharge too quickly, replace the battery pack with a new one of the type recommended by Lenovo. For more information on replacing the battery pack, contact your Customer Support Center. DANGER Do not drop, crush, puncture, or subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery pack or coin cell.
Wireless connections Wireless connection is the transfer of data without the use of cables by means of radio waves only. Depending on the frequency used for data transmission, the area covered, or the type of the device used for data transfer, the following categories of wireless networks might be available to you. Wireless LAN A wireless LAN covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this network.
Wireless network setup To use the built-in wireless network card (the 802.11 standard) to communicate, start the Access Connections program. See “Accessing ThinkVantage programs on the Windows 7 operating system” on page 13. Before you start setting up wireless network connections by using the Access Connections program, obtain a Network Name (SSID) and your encryption information from your network administrator.
1. Press Fn+F5 and enable the Bluetooth feature. 2. Click the Bluetooth icon from the Windows notification area and select Add a Device. 3. Follow the instructions on the screen to establish the connection. After you add a Bluetooth device, double click the device from the device list to configure the profiles of that device. For details about supported profiles, see “Wireless related information” on page 151.
Access Connections icon and wireless status icon The Access Connections icon displays general connection status. The wireless status icon displays the signal strength and status of your wireless connection. You can find more detailed information about the signal strength and status of your wireless connection either by opening Access Connections or by double-clicking the Access Connections wireless status icon on the taskbar.
Presentations and multimedia You can connect your computer to a projector to give presentations or you can connect your computer to an external monitor to expand your workspace. Changing display settings You can change the display settings, such as the display resolution, font size, and so on. To change the display settings, do the following: 1. Open Control Panel and click Appearance and Personalization. 2. Click Display for further configuration.
Note: If your computer cannot detect the external monitor, click the Detect button. 4. Set Resolution. 5. Click Advanced Settings. 6. Click the Monitor tab. Check the monitor information window to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise proceed with the following steps. 7. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 8. Click Properties.
Note: It may take several seconds before the projector displays the image. If you do not see your desktop displayed after 60 seconds, try pressing Fn+F7 to switch between different display output locations. Your projector might have one or more audio-input connectors. To project sound, you will need to attach the combo audio jack on your computer to these connectors, using an audio cable (commercially available). Using the Extend desktop function Your computer supports a function named the Extend desktop.
• Recording and playback of PCM and WAV files • Playback of MIDI and MP3 files • Recording from various sound sources, such as a headset attached Note: The combo audio jack does not support a conventional microphone. The following table shows which functions of the audio devices attached to the jacks on your computer or the docking station are supported. Table 3. Audio feature list Jacks Headset with a 3.
Adjusting the video output quality of your camera To adjust the quality of the video output of your camera, do the following: 1. Open the Communications Utility window. 2. Click Advanced camera settings. The Properties window opens. 3. Configure the settings and select an image quality value. The following values are available: • Speed Priority: It gives you a faster frame rate for the best real-time video conferencing during the day.
3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. From the Action menu, select Add legacy hardware. The Add Hardware Wizard starts. 5. Follow the instructions on the screen. Removing an ExpressCard, a flash media card, or a smart card Attention: Before removing a card, stop the card first. Otherwise, data on the card might be corrupted or lost. To remove a card, do the following: 1.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and travelling with your computer. • “Accessibility and comfort” on page 49 • “Traveling with your computer” on page 51 Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform.
Display: Position the display to maintain a comfortable viewing distance of 510-760 mm (20-30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press Fn+F8 or Fn+F9 to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
Assistive technologies enable users to access information in the most appropriate way. Some of these technologies are already provided in your operating system. Others can be purchased through vendors, or accessed through the World Wide Web http://www.lenovo.com/healthycomputing. Assistive technologies Some accessibility technologies are available through the Accessibility Options program. Depending on your operating system, the number of accessibility options available varies.
Travel accessories The following is a checklist of items to consider packing when you are going to travel: • ThinkPad ac power adapter • ThinkPad AC/DC Combo Adapter • External mouse, if you are accustomed to using one • Ethernet cable • Extra battery, charged • A quality carrying case that provides adequate cushion and protection • External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are travelling.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
2. Type the master hard disk password. Note: To return to the icon , press F1 again. Note: Press the Backspace key if you enter a wrong password while you are typing your password. Power-on password You can set a power-on password to help protect your computer against access by unauthorized users. If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the computer. You must enter the correct password to start using the computer. Setting a power-on password 1.
tells each user the password for his or her computer. The user can then change the user password as desired, but the administrator still can get access by using the master password. Note: When a master hard disk password is set, only the administrator can remove the user hard disk password. Setting a hard disk password 1. Print these instructions. 2. Save all open files, and exit all applications. 3. Turn your computer off and then on again. 4. When the logo screen is displayed, press F1.
The next time you turn on your computer, you will have to type the user or master hard disk password in order to start your computer and get access to your operating system. Changing or removing a hard disk password To change or remove the user hard disk password, do the following: 1. Follow steps 1 through 7 in “Setting a hard disk password” on page 55 above, typing your password to get access to the ThinkPad Setup program. 2.
– Enabling or disabling the Password at unattended boot – Specifying the minimum length for power-on passwords and hard disk passwords – Changing the setting for the security chip – Enabling or disabling the Boot Device List F12 Option feature – Enabling or disabling the Boot Order Lock feature – Enabling or disabling the Flash BIOS Updating by End-Users feature – Enabling or disabling the internal network device – Enabling or disabling the internal wireless device – Enabling or disabling the internal Bluet
Attention: You might want to note down your password and keep it in a safe place. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. 9. In the Setup Notice window that is displayed, press Enter to continue. 10. Press F10. The Setup Confirmation window opens.
Setting the security chip Strict security requirements are imposed on network client computers that transfer confidential information electronically. Depending on the options you ordered, your computer might have an embedded security chip, a cryptographic microprocessor.
Using the fingerprint reader Depending on the options you ordered, your computer might have an integrated fingerprint reader. By enrolling your fingerprint and associating it with a power-on password, a hard disk password, or both passwords beforehand, you can start the computer, log on to the system, and enter the ThinkPad Setup by swiping your finger over the reader, without typing a password. Thus fingerprint authentication can replace passwords and enable simple and secure user access.
Swiping your finger over the reader To swipe your finger over the reader in notebook mode, do the following: 1. Place the ball of your finger, that is, the central part of the fingerprint, on the small circle above the reader. Make sure that the entire top joint of the finger is on the reader. 2. Apply light pressure and swipe your finger across the reader in one smooth motion. To swipe your finger over the reader in tablet mode, do the following: 1.
2. Apply light pressure and swipe your finger across the reader in one smooth motion. Logging on to the system After you enroll your fingerprint, log on to the system by doing the following: 1. Set a Power-on password or a Hard disk security, or both. 2. Turn your computer off and then on again. 3. When prompted, swipe your finger over the reader. 4. On request, type your power-on password, your hard disk password, or both.
1. Print these instructions. To configure the fingerprint reader, you must turn your computer off and then on again. 2. Save all open files, and exit all applications. 3. Turn your computer off and then on again. 4. When the logo screen is displayed, press F1. The ThinkPad Setup opens. 5. Using the cursor keys, move to Security, and press Enter. The Security menu opens. 6. Using the cursor keys, move to Fingerprint, and press Enter. The Fingerprint submenu opens. 7.
Handing your computer over to someone else without deleting the loaded software, such as operating systems and application software, might even violate license agreements. You are advised to check the terms and conditions of those license agreements. There are methods that seem to delete the data: • Move the data to the recycle bin, and then click Empty recycle bin. • Use the Delete option. • Format your hard disk drive, using the software for initializing it.
Chapter 5. Recovery overview This chapter provides information about the recovery solutions provided by Lenovo. • “Creating and using recovery media” on page 65 • “Performing backup and recovery operations” on page 66 • “Using the Rescue and Recovery workspace” on page 67 • “Creating and using a rescue medium” on page 68 • “Reinstalling preinstalled applications and device drivers” on page 69 • “Solving recovery problems” on page 70 Notes: 1.
To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media • On the Windows 7 operating system you can use recovery media to restore the computer to the factory default settings only. You can use recovery media to put the computer in an operational state after all other methods of recovery have failed.
Performing a recovery operation • To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click the Restore your system from a backup icon. 4.
• To rescue files from your hard disk drive or from a backup, click Rescue files and follow the instructions on the screen. • To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen. For more information about the features of the Rescue and Recovery workspace, click Help. Notes: 1.
2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window is displayed, release the F12 key. 3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. • If you have created a rescue medium using the secondary internal hard disk drive, set the secondary internal hard disk drive as the first boot device in the startup device sequence to start the rescue medium. See “Startup menu” on page 120.
Attention: If you need updated device drivers, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 126. Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: • Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 68.
Chapter 6. Replacing devices This chapter provides instructions on how to install or replace some hardwares for your computer.
Replacing the battery Before you start, print these instructions. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another system is installed, the system will not charge.
3. Unlock the battery latch 1 , and then hold the latch 2 in the unlocked position. 4. Remove the battery. 5. Slide the new battery until it clicks into place. Chapter 6.
6. Slide the battery latch to the locked position. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the SIM card Before you start, print these instructions. Your computer might require a SIM card to establish wireless WAN connections. Depending on the country of delivery, the SIM card might be already installed in your computer or is part of the shipping contents that come with your computer.
4. Locate the SIM card slot inside the battery compartment. Remove the card. 5. Insert the new SIM card firmly into the slot. 6. Reinstall the battery. See “Replacing the battery” on page 72. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the hard disk drive or solid-state drive Before you start, print these instructions. When replacing the drive, be sure to follow the precautions. Attention: The hard disk drive or solid-state drive is very sensitive.
• Do not touch the connector. • Before removing the hard disk drive, make a backup copy of all the information on it, and then turn the computer off. • Never remove the drive while the computer is operating, in sleep mode, or in hibernation mode. To replace the hard disk drive or solid-state drive, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait for three to five minutes, till the inside of the computer cools. 2.
6. Detach the side rubber rails from the hard disk drive or the side spacer rails from the solid-state drive. 7. Attach the side rubber rails to a new hard disk drive or the side spacer rails to the new solid-state drive. 8. Insert the new hard disk drive or solid-state drive into the slot. Chapter 6.
9. Reinstall the slot cover and tighten the screw to secure it. 10. Reinstall the battery. See “Replacing the battery” on page 72. 11. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions. Note: The operating speed of the memory module has dependency on the system configuration. In some conditions, the memory in your computer might not be able to operate at the maximum speed.
4. Loosen the screws that secure the memory slot cover 1 , then remove the cover 2 . 5. If two memory modules are already in the memory slots, remove a memory module to make room for the new one by pressing out on the latches on both edges of the socket at the same time 1 . Then remove the memory module 2 . Save the removed memory module for future use. 6. Find the notch on the contact edge side of the memory module you are installing.
7. With the notched end of the memory module toward the contact edge side of the socket, insert the memory module into the socket at an angle of about 20 degrees 1 ; then press it in firmly 2 . 8. Pivot the memory module downward until it snaps into place. 9. Make sure that the memory module is firmly fixed in the slot and cannot be moved easily. 10. Reinstall the memory slot cover and tighten the screws to secure it. 11. Reinstall the battery. See “Replacing the battery” on page 72 12.
3. If the Installed memory item shows a different amount of memory from what you installed, check whether you have correctly followed the instructions in this section. Replacing the keyboard Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. To replace the keyboard, do the following: 1.
6. Push hard in the direction shown by the arrows keyboard will open up slightly 2 . 1 to unlatch the front side of the keyboard. The 7. Carefully lift the keyboard until you can see how it is connected. Hold the keyboard above the computer 1 , and then detach the connector 2 . Remove the keyboard. 8. To install the new keyboard, attach the connector first.
9. Insert the keyboard. Make sure that the rear edges of the keyboard are under the frame. 10. Press gently on the keyboard and slide the keyboard in the direction shown by the arrows until the keyboard is secured in place. Chapter 6.
11. Turn the computer over and reinstall the screws. 12. Reinstall the battery. See “Replacing the battery” on page 72. 13. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the palm rest Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. To remove the palm rest, do the following: 1.
5. Remove the screws that secure the palm rest. 6. Turn the computer over and open the display. Detach the flip-lock ZIF connector the palm rest cable 2 . 1 , then remove 7. Lift up the palm rest and remove it. Chapter 6.
8. Attach a new palm rest, ensuring the latches near the top left and right edges of the palm rest are secured. 9. Gently press the palm rest downwards until it clicks into place. 10. Attach the palm rest cable 86 User Guide 1 by flipping the flip-lock ZIP connector 2 downwards.
11. Reinstall the screws to secure the palm rest. 12. Reinstall the keyboard. See “Replacing the keyboard” on page 81. 13. Reinstall the battery. See “Replacing the battery” on page 72. 14. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the wireless LAN/WiMAX card Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous.
6. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. 7. Remove the screw. The card pops up. 8. Remove the card.
9. Align the contact edge of the new card with the corresponding socket. 10. Pivot the card until you can snap it into place by pressing the upper side of the connectors, and secure the card with the screw. 11. Connect the cables to the new wireless LAN/WiMAX card. Ensure that you attach the gray cable to the connector marked TR1 or Main on the card, and the black cable to the connector marked TR2 or Aux. 12. Reinstall the palm rest. See “Replacing the palm rest” on page 84. Chapter 6.
13. Reinstall the keyboard. See “Replacing the keyboard” on page 81. 14. Reinstall the battery. See “Replacing the battery” on page 72. 15. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the wireless WAN card Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot.
7. Remove the screw. The card pops up. 8. Remove the card. 9. Align the contact edge of the new card with the corresponding socket. Chapter 6.
10. Pivot the card until you can snap it into place by pressing the upper side of the connectors, and secure the card with the screw. 11. Connect the cables to the new PCI Express Mini Card. 12. Reinstall the palm rest. See “Replacing the palm rest” on page 84. 13. Reinstall the keyboard. See “Replacing the keyboard” on page 81. 14. Reinstall the battery. See “Replacing the battery” on page 72. 15. Turn the computer over again. Connect the ac power adapter and all cables.
DANGER If the backup battery is incorrectly replaced, there is danger of an explosion. The backup battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it. • Do not drop, crush, puncture, or subject to strong forces.
6. Install the new backup battery and attach the connector. 7. Reinstall the keyboard. See “Replacing the keyboard” on page 81. 8. Reinstall the battery. See “Replacing the battery” on page 72. 9. Turn the computer over again. Connect the ac power adapter and all cables.
Chapter 7. Enhancing your computer This chapter provides instructions on installing hardware devices to expand your computer capabilities. • “Finding ThinkPad options” on page 95 • “ThinkPad UltraBase Series 3” on page 95 • “ThinkPad Battery 19+ ” on page 100 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
5 Monitor connector: Connect an external monitor or projector. 6 Headphone jack: 1/8 inch (3.5 mm) in diameter. Use it to connect an external headphone. 7 Microphone jack: 1/8 inch (3.5 mm) in diameter. Use it to connect an external microphone. 8 USB 2.0 connectors: Connect USB 2.0 compatible devices. 9 Security keyhole: Use a security cable lock that fits this keyhole to lock your ThinkPad UltraBase Series 3 to a stationary object to protect it from theft.
To attach your computer to a ThinkPad UltraBase Series 3, do the following: 1. Ensure that the system lock key of the ThinkPad UltraBase Series 3 is in the unlocked (vertical) position. 2. Align the front of the computer with the front of the ThinkPad UltraBase Series 3. 3. Ensure that the guides of the ThinkPad UltraBase Series 3 align with the holes in the computer secure the computer in place 2 . The docking station indicator lights. 1 . Then Chapter 7.
4. Turn the system lock key to the locked position (horizontal). The computer is docked to the ThinkPad UltraBase Series 3. Note: You can turn the key clockwise to lock it. Then, keep the key in a safe place. Do not lose this key; otherwise, you will be unable to detach the computer from the ThinkPad UltraBase Series 3. Detaching the ThinkPad UltraBase Series 3 Attention: Do not detach your computer from the ThinkPad UltraBase Series 3 while the docking station indicator is blinking or on.
• When the docking status indicator is off, detach the computer following instructions in “Detaching the computer” on page 99. Detaching the computer To detach your computer from the ThinkPad UltraBase Series 3, do the following: 1. Ensure that the system lock key of the ThinkPad UltraBase Series 3 is in the unlocked (vertical) position. 2. Close the computer display. 3. If you are hot-detaching or warm-detaching the computer, press the eject request button on the ThinkPad UltraBase Series 3.
Security feature The lock of the ThinkPad UltraBase Series 3 has two positions. 1 Unlocked position When the lock is in this position, your computer is not secured. 2 Locked position: When the lock is in this position, the ThinkPad UltraBase Series 3 is locked, and the computer cannot be removed from the ThinkPad UltraBase Series 3. The device in the drive bay also is locked and cannot be removed. Note: Keep the security key in a safe place.
Top view 1 Docking station connector: This is where you attach your computer. Bottom view 1 ac power connector: The is where you connect the ac power adapter. 2 Indicator button: When you press this button, the status indicator shows the ThinkPad Battery 19+ charge status. 3 Status indicator: It shows the ThinkPad Battery 19+ charge status. 4 Eject lever: When the eject lever is released, you can detach the ThinkPad Battery 19+ from the computer.
1. Align the front of the computer with the front of the ThinkPad Battery 19+. 2. Ensure that the guides of the ThinkPad Battery 19+ align with the holes in the computer secure the computer in place 2 . 102 User Guide 1 .
Detaching the ThinkPad Battery 19+ To detach the ThinkPad Battery 19+, do the following: 1. Unlock the battery latch by sliding it to the unlocked position. 2. Release the eject lever 2 and detach the ThinkPad Battery 19+. Chapter 7.
Charging the ThinkPad Battery 19+ The ThinkPad Battery 19+ can be charged separately when connected to ac power source. The ThinkPad Battery 19+ also can be charged with a computer attached. In this way, both the main battery and the ThinkPad Battery 19+ will be charged.
Chapter 8. Advanced configuration While it is important to protect files, data, and settings that are on the hard disk or on the solid-state drive, you may also need to install a new operating system, install new device drivers, update your UEFI BIOS, or recover preinstalled software. This topic will help you handle your computer with proper care and keep it in top working shape.
Country or region: Code China: SC Denmark: DK Finland: FI France: FR Germany: GR Italy: IT Japan: JP Netherlands: NL Norway: NO Spain: SP Sweden: SV Taiwan and Hong Kong: TC United States: US Installing the Windows 7 operating system Before you start, print these instructions. To install the Windows 7 operating system and its related software on your computer, do the following: 1. Start ThinkPad Setup. 2. Select Startup menu. 3. Select UEFI/Legacy Boot. 4.
To install a fix module, run the EXE file in a subfolder and follow the instructions on the screen. Note: If you remove the hard disk drive from the computer with a single-core processor and install it on a computer with a dual-core processor, you can get access to the hard disk drive. The opposite, however, is not true: If you remove the hard disk drive from a computer with a dual-core processor and install it on a computer with a single-core processor, you cannot get access to the hard disk drive.
11. Specify path C:\SWTOOLS\DRIVERS\MONITOR to this monitor INF. Then, click Open. 12. Click OK. 13. Confirm the correct display type, then click Next. 14. When installation completes, click Close. 15. Click Close to close the Display Properties window. 16. Click OK in the Monitor tab. 17. Click OK and close the Display Settings window. Installing other drivers and software The device drivers are provided in the C:\SWTOOLS\DRIVERS directory on your hard disk drive.
• Embedded Controller Version • Machine Type Model • System-unit serial number • System board serial number • Asset Tag • CPU Type • CPU Speed • Installed memory • UUID • MAC address (Internal LAN) Config menu If you need to change the configuration of your computer, select Config from the ThinkPad Setup program main menu. The following table lists the Config menu items. Notes: • Default values are in boldface.
Table 5. Config menu items (continued) Menu item Submenu item (for Legacy Only boot mode or Both with Legacy first) UEFI IPv4 Network Stack (for UEFI Only boot mode or Both with UEFI first) USB USB UEFI BIOS Support Selection Comments • Enabled startup from an integrated network device.
Table 5. Config menu items (continued) Menu item Submenu item Selection Comments If you select Disabled, it disables and hides the USB 3.0 controller, and USB 3.0 connectors will work as USB 2.0 connectors. Keyboard/Mouse TrackPoint • Disabled Enable or disable the built-in TrackPoint pointing device. • Enabled Note: If you want to use an external mouse, select Disabled. Touch Pad • Disabled Enable or disable the built-in touch pad.
Table 5. Config menu items (continued) Menu item Submenu item Selection Comments connectors on a docking station. Power Intel SpeedStep® technology • Disabled (Intel SpeedStep mounted models only) Mode for AC • Enabled • Maximum Performance • Battery Optimized Mode for Battery • Maximum Performance Select the mode of Intel SpeedStep technology at runtime.
Table 5. Config menu items (continued) Menu item Submenu item Selection Comments Power On with AC Attach • Disabled Enable or disable a feature that powers on the system when the ac power adapter is attached. • Enabled If you select Enabled, the system is powered on when the ac power adapter is attached. When the system is in hibernate state, the system resumes. If you select Disabled, the system is not powered on nor resumed when the ac power adapter is attached.
Table 5. Config menu items (continued) Menu item Submenu item Selection Comments CPU Core Multi-Processing • Disabled Enable or disable additional execution core units within a CPU. • Enabled Note: If you are using a computer with a single-core processor, this item is not available. Intel AMT Intel Hyper-Threading Technology • Disabled Intel AMT Control • Disabled • Enabled • Enabled • Permanently Disabled Enable or disable additional logical processors within a processor core.
Date/Time menu If you need to set the current date and time of your computer, select Date/Time from the ThinkPad Setup menu. The following submenu is displayed: • System Date • System Time To change the date and time, do the following: 1. Using the up and down arrow keys, select the item to change-date or time. 2. Press Tab, Shift Tab, or Enter to select a field. 3. Type the date or time. Note: Another way to adjust the date and time is to press the “-” or “+” key.
Table 6. Security menu items (continued) Menu item Submenu item Selection Comments such as a Wake on LAN attempt. If you select Disabled, no password prompt is displayed; the computer goes ahead and loads the operating system. To prevent unauthorized access, set the user authentication on the operating system.
Table 6. Security menu items (continued) Menu item Submenu item Selection Comments a password. If you have selected Normal, enter a power-on password or a supervisor password; if you have selected High, enter a supervisor password. Security Chip Reset Fingerprint Data • Enter This option is used to erase all fingerprint data stored in the fingerprint reader and reset settings to the factory state.
Table 6. Security menu items (continued) Menu item Submenu item Selection Comments Physical Presence for Clear • Disabled This option enables or disables the confirmation message when you clear the security chip.
Table 6. Security menu items (continued) Menu item Submenu item Selection Comments I/O Port Access Ethernet LAN • Disabled If you select Enabled, you can use the Ethernet LAN device. • Enabled Wireless LAN • Disabled If you select Enabled, you can use the Wireless LAN device. • Enabled WiMAX • Disabled If you select Enabled, you can use the WiMAX device. • Enabled Wireless WAN • Disabled If you select Enabled, you can use the Wireless WAN device.
Table 6. Security menu items (continued) Menu item Submenu item Selection Comments The Intel anti-theft suspend screen will be displayed at next boot to enter the suspend mode. Computrace Module Activation • Disabled • Enabled • Permanently Disabled Enables or disables the UEFI BIOS interface to activate the Computrace module. Computrace is an optional monitoring service from Absolute Software.
2. Turn on the computer; then, then, while the ThinkPad logo is displayed, press F12. 3. Select the device you want to start first. Note: The Boot menu will be displayed when the system cannot boot from any devices or the operating system cannot be found. The following table lists the Startup menu items. Notes: • Default values are in boldface. • On each submenu, press the Enter key to show selectable options and select a desired option by using the cursor keys.
Table 7. Startup menu items (continued) Menu item Selection Comments Boot Device List F12 Option • Disabled If you select Enabled, the F12 key is recognized and the Boot Menu window is displayed. • Enabled Boot Order Lock • Disabled • Enabled If you select Enabled, the boot priority order is locked for your future use. Restart menu If you need to close the ThinkPad Setup and restart the system, select Restart from the ThinkPad Setup menu.
Desktop Management Interface The system UEFI BIOS of your computer supports an interface called System Management BIOS Reference Specification (SMBIOS) V2.6.1. SMBIOS provides information about the hardware components of your system. It is the responsibility of the BIOS to supply this database with information about itself and the devices on the system board. This specification documents the standards for getting access to this BIOS information.
3. Select Network. The Network item submenu is displayed. 4. For Wake On LAN, select one of the following: AC Only, AC and Battery, or Disabled. 5. Press F10 to save changes and exit. Network Boot sequence When your computer is turned on remotely, system will try to boot from the device that is selected by Network Boot setting, and then follow the boot order list in the Boot menu. To define a sequence, do the following: 1. On the ThinkPad Setup menu, select Startup. The Startup submenu is displayed. 2.
Chapter 9. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. The chapter provides information that can help you keep your computer running smoothly.
• For suspected hard disk drive issues, refer to “Diagnosing problems” on page 131 and run a diagnostic test of the drive before you call the Customer Support Center. If your computer does not start up, download the files to create a bootable self-test media from the following Web site: http://www.lenovo.com/hddtest. Run the test and record any messages or error codes.
Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Be careful about where and how you work • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
• Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – Memory modules – Mini-PCI cards – ExpressCards – Smart cards – Memory cards, such as an SD card, SDHC card, SDXC card, and a MultiMediaCard Note: Not all listed devices are included in your computer. This action reduces any static electricity from your body.
9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard To clean the computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys. 3. Allow to dry. 4.
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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 131 • “Troubleshooting” on page 131 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
2. While the computer is turned off, remove all power sources from the computer (battery and the ac power adapter). Hold down the power button for 10 seconds. Plug in the ac power adapter while keeping the battery out of the computer. If the computer does not turn back on, continue with step 3. Note: Once the computer starts up and enters the Windows environment, use the proper shutdown procedure to turn the computer off. Once the computer is off, reattach the battery and restart the computer.
• Message: 0187: EAIA data access error Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. • Message: 0189: Invalid RFID configuration information area Solution: The EEPROM checksum is not correct (block # 4 and 5).
Solution: The thermal sensor has problem. Shut down the computer immediately and have the computer serviced. • Message: This system does not support batteries that are not genuine Lenovo made or authorized. The system will continue to boot, but may not charge unauthorized batteries. Press the ESC key to continue. Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.
If the problem persists, have the computer serviced. • Problem: My screen goes blank while the computer is on. Solution: Your screen saver or power management might have been enabled. Do either of the following: – Touch the TrackPoint pointing device or the touch pad, or press a key to exit the screen saver. – Press the power button to resume from sleep or hibernation. Beep errors Table 8.
– The cable is installed correctly. The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable. – You are using the correct device driver. To install correct driver, do the following: 1.
Make sure that the wireless radio is enabled by double-clicking the Access Connections icon on the taskbar. Note: If you are using the Windows 7 operating system, click Show hidden icons on the taskbar. The Access Connections icon is displayed. For more information about the icon, refer to the Access Connections help information system. Check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information.
Keyboard problems • Problem: All or some keys on the keyboard do not work. Solution: If an external numeric keypad is connected: 1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, making sure that you have seated the connectors properly.
4. Click Advanced Settings. 5. Click the Adapter tab. 6. Make sure that the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer. 7. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and make sure that the device is working correctly.
– The monitor information is correct and the appropriate monitor type is selected. Refer to the solution to the above problem. – Make sure that an appropriate refresh rate is selected by doing the following: 1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external monitor and the computer. 3. Right-click on the desktop, and click Screen resolution.
4. Double-click Sound, video and game controllers. 5. Make sure the following device is enabled and configured correctly: • Problem: Sound does not come from a headphone or a speaker, or your computer cannot record sounds. Solution: To switch from one device to another (for example, from a speaker to a headphone, or from an external microphone to a built-in microphone), do the following: 1. Click Start ➙ Control Panel ➙ Hardware and Sound. 2. Click the Realtek HD Manager icon. 3.
• Problem: The sound cannot be turned off completely even if you set the Master volume control at minimum. Solution: You still can hear some sound even though you have set the Master volume control at minimum. To turn off the sound completely, go to the Master volume control and select Mute speakers. • Problem: When you connect a headphone to your computer while playing sound, a speaker does not produce sound. Solution: Once the headphone is attached, the streaming is automatically redirected to it.
Solution: You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery. If it still cannot be charged, have it serviced. This system does not support batteries that are not genuine Lenovo-made or authorized. The system will continue to boot, but may not charge unauthorized batteries.
If your computer does not run on battery power, check the following items: 1. Remove and reseat the battery to make sure that it is properly connected. Refer to “Replacing the battery” on page 72. 2. Swap batteries with another similar model, if available. If another similar ThinkPad model is available, then verify that the battery pack works in the other computer and that the battery pack for the other model works in this computer. 3. Verify the battery-status indicator.
Solution: Check whether an external monitor was disconnected or turned off while the computer was in sleep mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from the sleep mode. When resuming the computer from the sleep mode without attaching the external monitor or turning it on, and the computer display remains blank, press Fn+F7 to bring up the computer display.
Solution: Your computer supports an enhanced password algorithm. Computers older than yours might not support such a security function. A solid-state drive problem Problem: When you compress files or folders by use of the data compression function in Windows, and then decompress them, the process of writing to or reading from the files or folders is slow. Solution: Apply the disk defragmentation tool in Windows for faster access to the data.
Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 147 • “Getting help and service” on page 147 • “Purchasing additional services” on page 149 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.
about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web.
• Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available. The following items are not covered: • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts • • • • • Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX.
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Appendix A. Regulatory Information Wireless related information Wireless interoperability The Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on DSSS, CCK, and/or OFDM radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.0 on Wireless LANs, as defined and approved by the Institute of Electrical and Electronics Engineers. • The Wireless Fidelity (WiFi) certification as defined by the Wi-Fi Alliance.
Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers.
The auxiliary antenna connected to the wireless LAN or WiMAX feature is located at the top left portion of the computer display, near the center. 3. Wireless LAN antenna (Third) If your computer has the Multiple Input Multiple Output (MIMO) wireless LAN feature, the third wireless antenna is located at the top center portion of the computer display. 4.
Responsible Party: Lenovo (United States) Incorporated 1009 Think Place - Building One Morrisville, NC 27560 Phone Number: 919-294-5900 Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Verträglichkeit von Geräten), bzw. der EMV EG Richtlinie 2004/108/EC (früher 89/336/EWG), für Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
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Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at http://www.lenovo.com/social_responsibility/us/en/.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
5. Click the Power Management tab. 6. Clear the Allow this device to wake the computer check box. 7. Click OK.
Appendix D. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkPad ThinkVantage TrackPoint Ultrabay UltraBase UltraConnect UltraNav Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, Bing, and BitLocker are trademarks of the Microsoft group of companies.
Part Number: Printed in China (1P) P/N: *1P*
