User Guide ThinkPad X230 and X230i
Notes: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix D “Notices” on page 163 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/ThinkPadUserGuides. Second Edition (May 2012) © Copyright Lenovo 2012.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . . Right-side view. . . . . . . . . . . . Left-side view . . . . . . . . . . . . Bottom view . . . . . . . . . . . . . Rear view . . . . . . . . .
Static electricity prevention . . . . . . . . . Replacing the battery . . . . . . . . . . . Replacing the SIM card . . . . . . . . . . Replacing the hard disk drive or solid state drive Replacing a memory module . . . . . . . . Replacing the keyboard . . . . . . . . . . Replacing the palm rest . . . . . . . . . . Replacing the speaker. . . . . . . . . . . Replacing the backup battery . . . . . . . . . . . . . . . . . 67 67 70 71 73 76 79 83 84 Chapter 7. Enhancing your computer . . . . . . . . . . . . .
Japan VCCI Class B compliance statement . . Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase . . . . . . . . . . . . . . . . Lenovo product service information for Taiwan . . . . . . . . . . . . . . . . Appendix B. WEEE and recycling statements . . . . . . . . . . . . . EU WEEE statements . . . . . . . . . . . . Japan recycling statements . . . . . . . . . Recycling information for Brazil . . . . . . . .
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power button is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
product are zero. Before you remove the covers from a product equipped with a power cord, always make sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away.
Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
General battery notice DANGER Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock. In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. Never attempt to open or service any battery.
Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced. When replacing the lithium coin cell battery, use only the same or an equivalent type that is recommended by the manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: • Throw or immerse into water • Heat to more than 100°C (212°F) • Repair or disassemble Dispose of the battery as required by local ordinances or regulations.
Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: • When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
Using headphones or earphones If your computer has both a headphone connector and an audio-out connector, always use the headphone connector for headphones (also called a headset) or earphones. CAUTION: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level.
xvi User Guide
Chapter 1. Product overview This chapter provides information about the locations of connectors, locations of important product labels, computer features, specifications, operating environment, and ThinkVantage® Technologies and other software.
7 PCI Express Mini Card slot for wireless WAN card or mSATA solid state drive 8 Fingerprint reader 9 TrackPoint buttons 10 Touch pad 11 Fn key 12 Volume control buttons 13 Black button 14 Built-in microphones 1 Integrated camera Some models have an integrated camera. Use the camera to take pictures or hold a video conference. For more information, see “Using the integrated camera” on page 40.
8 Fingerprint reader Some models have a fingerprint reader. The fingerprint authentication technology enables you to use your fingerprint to start the computer, enter the ThinkPad Setup program, or enter the Windows operating system. For details, see “Using the fingerprint reader” on page 56. 11 Fn key Use the Fn key to take advantage of ThinkPad® function keys, such as turning on the ThinkLight light, locking the computer, managing the wireless connections, and so on.
1 Security keyhole Purchase a security cable lock that fits this keyhole to lock your computer to a stationary object to protect your computer from theft. 2 Hard disk drive or solid state drive Depending on the model, your computer might have a large-capacity, customer-upgradable hard disk drive that can meet a variety of storage demands. Some models are equipped with a solid state drive for data storage, making your computer lighter, smaller, and faster.
6 Media card reader slot Your computer has a media card reader slot. For more information about the supported cards, see “Using an ExpressCard, a flash media card, or a smart card” on page 41. Left-side view Figure 3. ThinkPad X230 and X230i left-side view 1 ExpressCard slot 2 Wireless radio switch 3 USB 3.0 connector 4 Mini DisplayPort connector 5 Video graphics array (VGA) connector 6 USB 3.
Note: If you attach your computer to a ThinkPad Ultrabase, docking station, or port replicator, use the VGA connector on the Ultrabase, docking station, or replicator, not the one on the computer. For details, see “Attaching an external monitor” on page 36. 7 Fan louvers The internal fan and louvers enable air to circulate in the computer and cool the central processor. Note: To avoid impeding airflow, do not place any obstacle in front of the fan. Bottom view Figure 4.
4 Memory-upgrade slot You can increase the amount of memory in your computer by installing a memory module in the memory-upgrade slot. Memory modules are available as options from Lenovo. For more information, see “Replacing a memory module” on page 73. 5 Built-in speakers The stereo speakers are built into your computer. Rear view Figure 5.
System-status indicators 1 Wireless LAN/WAN/WiMAX/Bluetooth status indicator • Green: The wireless LAN, WAN, Bluetooth or WiMAX feature is on. • Off: Wireless network devices are disabled or the wireless radio is turned off. 2 Device access status indicator The hard disk drive, solid state drive, or mSATA solid state drive is reading or writing data. Note: When this indicator is blinking, do not put the computer into sleep mode, remove the drive, or turn off the computer.
1 Sleep status indicator • Green: The computer is in sleep mode. • Blinking green: The computer is entering sleep or hibernation mode, or is resuming normal operation. 2 Battery status indicator • Green: The battery charge level is 20% or higher • Orange: The battery charge level is between 5% and 20%. • Fast blinking orange: The battery charge level is 5% or less. • Slow blinking orange: The battery is being charged. When the charge level reaches 20%, the blinking color changes to green.
FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the PCI Express Mini Card shown on the enclosure of your computer. The FCC ID and IC Certification number label is affixed on the card installed in the PCI Express Mini Card slot of your computer. Certificate of Authenticity label The Microsoft Certificate of Authenticity label for the preinstalled operating system is attached.
Features Processor • To view the processor information of your computer, click Start, right-click Computer. Then click Properties. Memory • Double data rate 3 (DDR3) synchronous dynamic random access memory (SDRAM) Storage device Depending on the model: • 2.5-inch (7 mm height) hard disk drive • 2.5-inch (7 mm height) solid state drive System performance • mSATA solid state drive Display • The color display uses the TFT technology • Display size: 12.5 inches (317.
• Speaker mute button • Microphone mute button Interface • External monitor connectors (VGA and Mini DisplayPort) • Combo audio jack • Two USB 3.0 connectors and one Always On USB 2.
Operating environment This section provides information about your computer operating environment. Environment • Maximum altitude without pressurization: 3048 m (10,000 ft) • Temperature – At altitudes up to 2438 m (8000 ft) – Operating: 5.0°C to 35.0°C (41°F to 95°F) – Storage: 5.0°C to 43.0°C (41°F to 109°F) – At altitudes above 2438 m (8000 ft) Maximum temperature when operating under the unpressurized condition: 31.
the application icon. Then, follow the instructions on the screen. When the installation process completes, the application icon will be activated. Table 1.
Table 2.
Client Security Solution The Client Security Solution program protects your computer by securing client data and deflecting security breach attempts. It also can help manage your passwords, recover a forgotten password, monitor security settings on your computer, and suggest how to enhance your computer security. Communications Utility Use the ThinkVantage Communications Utility program to configure settings for the integrated camera and audio devices.
Password Manager The Password Manager program automatically captures and fills in authentication information for Windows applications and Web sites. Power Manager The Power Manager program provides convenient, flexible, and complete power management for your computer. It enables you to adjust your computer power settings to achieve the best balance between performance and power saving.
18 User Guide
Chapter 2. Using your computer This chapter provides information on using some of the computer components.
Concerned about security or need to securely dispose of data stored on your hard disk or solid state drive? • Study the Chapter 4 “Security” on page 49 to find out how you can protect your computer from theft and unauthorized use. • Use the Client Security Solution program or Password Manager program to protect the data stored on your computer.
Power conservation Fn+F4 Put your computer into sleep mode. To return to normal operation, press the Fn key only. If you want to use the combination to put the computer into hibernation mode or do-nothing mode, change the settings in the Power Manager program.
Changing the camera and audio settings • Fn+F6 Press Fn+F6 to open the Communications settings window. From this window, you can take a picture, change the camera and audio settings, and launch the Communications Utility program. Adjusting the brightness level of the computer display • Fn+F8: The computer display becomes dimmer. • Fn+F9: The computer display becomes brighter. Theis function changes the brightness level temporarily.
Volume and mute buttons Adjust the sound volume level of the built-in speakers by using the following three buttons: 1 Speaker mute button Volume control button 3 Microphone mute button 2 If you mute the sound and then turn off your computer, the sound will remain muted when you turn on your computer again. To turn on the sound, press the speaker mute button again or press the volume control button.
4. Select Only the recording device selected below:. Then select the recording device from the drop-down list box. 5. Click OK. Windows key Press this key to open the Start menu of the Windows operating system. You also can use the Windows key together with another key to achieve other functions. For details, refer to the help information system of the Windows operating system. Using the UltraNav pointing device Your computer comes with the UltraNav pointing device.
Changing the UltraNav pointing device settings To change your UltraNav pointing device settings, click Start ➙ Control Panel ➙ Hardware and Sound ➙ Mouse ➙ UltraNav. Then change the settings as you desired. Using the TrackPoint pointing device The TrackPoint pointing device consists of a pointing stick 1 on the keyboard and three click buttons at the bottom of the keyboard.
• Enable the TrackPoint scrolling function. • Enable the TrackPoint Scrolling Tips. To customize the settings of the TrackPoint pointing device, do the following: 1. Click Start ➙ Control Panel ➙ Hardware and Sound ➙ Mouse ➙ UltraNav. 2. Under TrackPoint, proceed to changing the settings. Changing the cap The cap 1 on the end of the TrackPoint pointing stick is removable. You can replace it as shown in the drawing. Note: If you replace the keyboard, a new keyboard is shipped with the default cap.
Customizing the touch pad To customize the touch pad, do as follows: 1. Click Start ➙ Control Panel ➙ Hardware and Sound ➙ Mouse ➙ UltraNav. 2. Under TouchPad, proceed to changing the settings. Behavior of the UltraNav and an external mouse If you attach an external mouse to a USB connector, you can use the external mouse simultaneously with the TrackPoint pointing device and the touch pad.
Power management When you need to use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Checking battery status The Power Manager battery gauge on the taskbar displays the percentage of battery power remaining.
Charging the battery When you check battery status and find that the percentage of power remaining is low or when the power alarm alerts you that the remaining power is low, you need to charge your battery or replace it with a charged battery. If an ac outlet is convenient, plug the ac power adapter into it, and then insert the jack into the computer. The battery will be fully charged in about 3 to 6 hours. The charging time is affected by the battery size and the physical environment.
• Hibernation By using this mode, you can turn off your computer completely without saving files or exiting from any applications that are running. When the computer enters hibernation, all open applications, folders, and files are saved to the hard disk, and then the computer turns off. Use the Power Manager program to configure how you want the computer enter hibernation mode. For more information, see the help information system of the Power Manager program.
DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances.
DANGER There is a danger of an explosion if the backup battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, Do not: (1) throw or immerse into water, (2) allow it to heat to more than 100°C (212°F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company's safety standards.
WiMAX This long-range wireless data transmission technology based on the 802.16 standard is expected to provide the user a last mile broadband connectivity similar to that provided by cable or ADSL, but without the need to physically connect a cable to the personal computer.
To use the wireless WAN feature, start the Access Connections program. For information on how to start the Access Connections program, see “Accessing ThinkVantage applications on the Windows 7 operating system” on page 13. For maximum performance from your wireless WAN connection, please keep the following best usage guidelines in mind: • Keep your notebook away from your body. • Place your notebook on a flat surface and open your computer display to an angel of slightly more than 90 degrees.
Checking wireless connection status You can check your computer wireless connection status and wireless signal strength through the Access Connections gauge on the taskbar, or through the Access Connections icon and wireless status icon on the taskbar. Access Connections gauge On the Windows 7 operating system, the Access Connections gauge on the taskbar displays the signal strength and status of your wireless connection.
– – Power to the wireless radio is on. The signal strength of the wireless connection is marginal. Power to the wireless radio is on. The signal strength of the wireless connection is poor. To improve signal strength, move your system closer to the wireless access point.
You can set any resolution for either the computer display or the external monitor. When you use both at the same time, the resolution of both is the same. If you set a higher resolution for the computer display, you can see only part of the screen at a time. You can see other parts by moving the image with the TrackPoint pointing device or another pointing device. You can move the display output to the computer display, the external monitor, or both by pressing Fn+F7.
2. Right-click on the desktop, and click Screen resolution. Note: If your computer cannot detect the external monitor, click the Detect button. 3. Select the external monitor and click Advanced Settings. 4. Click the Monitor tab and select a color value from the Colors field. 5. Click OK.
Considerations for attaching a DVI monitor Connect the DVI monitor to the expansion unit, and turn it on before you turn on the computer. Otherwise the system cannot recognize the DVI monitor. If the option for enabling the DVI monitor in the Display Properties window is not displayed, try closing the window and opening it again. If the option still is not displayed, make sure that the connector of the monitor is attached firmly, and repeat the procedure for attaching the monitor.
1. Right-click on the desktop, and click Screen resolution. 2. Click the monitor-1 icon (for the primary display, the computer display). 3. Set the resolution for the primary display. 4. Click the monitor-2 icon (for the secondary display, the external display). 5. Set the resolution for the secondary display. 6. Click Advanced settings and set up the color quality on the Monitor tab. 7. Click OK to apply the changes.
You also can use the integrated camera with other programs that provide features such as photographing, video capturing, and video conferencing. To use the integrated camera with other programs, open one of the programs and start the photographing, video capturing, or video conferencing function. Then, the camera will start automatically and the green camera-in-use indicator will turn on. For more information about using the camera with a program, refer to the help information system of the program.
– SDHC card – SDXC card – MultiMediaCard (MMC) Notes: • Your computer does not support the CPRM feature for the SD card. • While transferring data to or from a flash media card, such as an SD card, do not put your computer into sleep or hibernation mode before the data transfer is complete; otherwise, your data could become damaged. Installing an ExpressCard, a flash media card, or a smart card Attention: Before you start installing a card, touch a metal table or a grounded metal object.
Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed. To access the card, you must remove it first, then insert it again. Chapter 2.
44 User Guide
Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and travelling with your computer. • “Accessibility and comfort” on page 45 • “Traveling with your computer” on page 47 Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform.
Display: Position the display to maintain a comfortable viewing distance of 510-760 mm (20-30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press Fn+F8 or Fn+F9 to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
Assistive technologies enable users to access information in the most appropriate way. Some of these technologies are already provided in your operating system. Others can be purchased through vendors, or accessed through the World Wide Web http://www.lenovo.com/healthycomputing. Assistive technologies Some accessibility technologies are available through the Accessibility Options program. Depending on your operating system, the number of accessibility options available varies.
Travel accessories The following is a checklist of items to consider packing when you are going to travel: • ThinkPad ac power adapter • ThinkPad AC/DC Combo Adapter • External mouse, if you are accustomed to using one • Ethernet cable • Extra battery, charged • A quality carrying case that provides adequate cushion and protection • External storage device If you are traveling to another country, you might want to consider an ac power adapter for the country to which you are travelling.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
2. Type the master hard disk password. Note: To return to the icon , press F1 again. If this icon is displayed, type a supervisor password. Note: Press the Backspace key if you enter a wrong password while you are typing your password. Power-on password You can set a power-on password to help protect your computer against access by unauthorized users. If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the computer.
The master password can be set and used only by a system administrator. Like a master key, it enables the administrator to get access to any hard disk drive in a system. The administrator sets the master password; no one else knows it. Then the administrator sets a user password for each computer in the network, and tells each user the password for his or her computer. The user can then change the user password as desired, but the administrator still can get access by using the master password.
10. Press F10. The Setup Confirmation window opens. Select Yes to save configuration changes and exit. The next time you turn on your computer, you will have to type the user or master hard disk password in order to start your computer and get access to your operating system. Changing or removing a hard disk password To change or remove the user hard disk password, do the following: 1. Follow steps 1 through 7 in “Setting a hard disk password” on page 51.
– Enabling or disabling the Internal Network Option ROM feature – Changing date and time – Enabling or disabling the Lock UEFI BIOS Settings feature – Enabling or disabling the Password at unattended boot feature – Specifying the minimum length for power-on passwords and hard disk passwords – Changing the setting for the security chip – Enabling or disabling the Boot Device List F12 Option feature – Enabling or disabling the Boot Order Lock feature – Enabling or disabling the Flash BIOS Updating by End-User
• To remove a password, do the following: a. In the Enter Current Password field, type the current supervisor password and press Enter. b. Leave the Enter New Password and Confirm New Password fields blank. Press Enter. Attention: You might want to note down your password and keep it in a safe place. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced.
Disk Encryption hard disk drive and Encryption solid state drive Some models contain the Disk Encryption hard disk drive or Encryption solid state drive. This feature helps to protect your computer against security attacks on media, NAND flash or device controllers by use of a hardware encryption chip. For the efficient use of the encryption feature, be sure to set a hard disk password for the internal storage device.
To set the security chip, you have to start Client Security Solution, and follow the instructions on the screen. Note: Client Security Solution is not preinstalled on Windows 7 models. To configure the security chip, you need to download the latest version of Client Security Solution from the Lenovo Web site. To download Client Security Solution, go to http://www.lenovo.com/support. Then follow the instructions on the screen.
Table 4. LED behavior list_fingerprint reader LED behavior Description Steady green The fingerprint reader is ready to swipe. Blinking green once The fingerprint is being authenticated or has been authenticated. Blinking green The fingerprint reader is ready to swipe in power-on authentication state. Blinking amber The fingerprint could not be authenticated. Steady amber for 15 seconds The power-on authentication feature is disabled after three bad fingerprint swipes.
If you forget your hard disk password, Lenovo cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. Setting the fingerprint reader If you want to change the settings of the fingerprint reader, follow the procedure below.
• Your finger is very dry. • Your finger is stained with dirt, mud, or oil. • The surface of your finger is very different from when you enrolled your fingerprint. • Your finger is wet. • A finger is used that has not been enrolled. To improve the situation, try the following: • Clean or wipe your hands to remove any excess dirt or moisture from the fingers. • Enroll and use a different finger for authentication. • If your hands are too dry, apply lotion to them.
Using firewalls If your system is preinstalled with a firewall program, it protects against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information about how to use the firewall program, refer to the help information system that comes with the program. Protecting data against viruses Your computer is preinstalled with an antivirus program so you can detect and eliminate viruses.
Chapter 5. Recovery overview This chapter provides information about the recovery solutions provided by Lenovo.
To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media On the Windows 7 operating system operating system, you can use recovery media to restore the computer to the factory default settings only.
Performing a recovery operation To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click the Restore your system from a backup icon. 4.
• To rescue files from your hard disk drive or from a backup, click Rescue files and follow the instructions on the screen. • To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen. For more information about the features of the Rescue and Recovery workspace, click Help. Notes: 1.
3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. • If you have created a rescue medium using the secondary internal hard disk drive, set the secondary internal hard disk drive as the first boot device in the startup device sequence to start the rescue medium. When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace.
Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: • Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium” on page 64. • Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings. See “Performing backup and recovery operations” on page 62.
Chapter 6. Replacing devices This chapter provides instructions on how to install or replace some hardware for your computer.
DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it. • Do not drop, crush, puncture, or subject to strong forces.
3. Unlock the battery latch 1 and hold the latch 2 in the unlocked position. 4. Remove the battery. 5. Slide the new battery into the computer. Chapter 6.
6. Make sure that the battery latch to the locked position. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the SIM card Before you start, print these instructions. Your computer might require a SIM card to establish wireless WAN connections. Depending on the country of delivery, you might need to purchase a SIM card or a SIM card might already be installed in your computer or is part of the shipping contents that come with your computer.
5. Insert the new SIM card firmly into the slot. 6. Reinstall the battery. See “Replacing the battery” on page 67. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the hard disk drive or solid state drive Before you start, print these instructions. When replacing the drive, be sure to follow the precautions. Attention: The hard disk drive or solid state drive is very sensitive. Incorrect handling can cause damage and permanent loss of data.
4. Loosen the screw that secures the slot cover. Then remove the cover. 5. Remove the hard disk drive or solid state drive by pulling out the tab. 6. Detach the side rubber rails from the hard disk drive or the side spacer rails from the solid state drive.
7. Attach the side rubber rails to the new hard disk drive or the side spacer rails to the new solid state drive. 8. Insert the new hard disk drive or solid state drive into the slot. 9. Reinstall the slot cover and tighten the screw to secure it. 10. Reinstall the battery. See “Replacing the battery” on page 67. 11. Turn the computer over again. Connect the ac power adapter and all cables. Replacing a memory module Before you start, print these instructions. Chapter 6.
Note: The operating speed of the memory module has dependency on the system configuration. In some conditions, the memory in your computer might not be able to operate at the maximum speed. Attention: Before you start installing a memory module, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the memory module. To replace a memory module, do the following: 1.
6. With the notched end of the memory module toward the contact edge side of the socket, insert the memory module into the socket at an angle of about 20 degrees 1 ; then press it in firmly 2 . 7. Pivot the memory module downward until it snaps into place. 8. Make sure that the memory module is firmly fixed in the slot and cannot be moved easily. 9. Reinstall the memory slot cover and tighten the screws to secure it. 10. Reinstall the battery. See “Replacing the battery” on page 67. 11.
3. If the Installed memory item shows a different amount of memory from what you installed, check whether you have correctly followed the instructions in this section. Replacing the keyboard Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Removing the keyboard To remove the keyboard, do the following: 1.
6. Push hard in the direction shown by the arrows 1 to unlatch the front side of the keyboard. The keyboard will open up slightly 2 . 7. Carefully lift the keyboard until you can see how it is connected. Hold the keyboard above the computer 1 , and then detach the connector 2 . Remove the keyboard. Installing the keyboard To install the keyboard, do the following: Chapter 6.
1. Attach the connector. 2. Insert the keyboard. Make sure that the rear edges of the keyboard are under the frame.
3. Press gently on the keyboard and slide the keyboard in the direction shown by the arrows. Make sure that the edges of the keyboard are under the frame. 4. Turn the computer over and reinstall the screws. 5. Reinstall the battery. See “Replacing the battery” on page 67. 6. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the palm rest Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous.
Removing the palm rest To remove the palm rest, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait for three to five minutes, till the inside of the computer cools. 2. Close the computer display, and turn the computer over. 3. Remove the battery. See “Replacing the battery” on page 67. 4. Remove the keyboard. See “Replacing the keyboard” on page 76. 5. Remove the screws that secure the palm rest. 6.
Installing the palm rest To install the palm rest, do the following: 1. Attach the palm rest, making sure the latches near the top left and right edges of the palm rest are secure. 2. Press the edge of the palm rest until it clicks into place. Chapter 6.
3. Attach the palm rest cable 1 by flipping the flip-lock ZIF connector 2 downwards. 4. Reinstall the screws to secure the palm rest.
5. Reinstall the keyboard. See “Replacing the keyboard” on page 76. 6. Reinstall the battery. See “Replacing the battery” on page 67. 7. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the speaker Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. To replace the speaker, do the following: 1.
7. Put the new speaker in place and install the screw. Then connect the cable. 8. Reinstall the palm rest. See “Replacing the palm rest” on page 79. 9. Reinstall the keyboard. See “Replacing the keyboard” on page 76. 10. Reinstall the battery. See “Replacing the battery” on page 67. 11. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the backup battery Before you start, print these instructions.
DANGER If the backup battery is incorrectly replaced, there is danger of an explosion. The backup battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire. • Do not expose it to excessive heat. • Do not expose it to water or rain. • Do not short-circuit it. • Do not drop, crush, puncture, or subject to strong forces.
8. Reinstall the palm rest. See “Replacing the palm rest” on page 79. 9. Reinstall the keyboard. See “Replacing the keyboard” on page 76. 10. Reinstall the battery. See “Replacing the battery” on page 67. 11. Turn the computer over again. Connect the ac power adapter and all cables.
Chapter 7. Enhancing your computer This chapter provides instructions on installing hardware devices to expand your computer capabilities. • “Finding ThinkPad options” on page 87 • “ThinkPad Battery 19+” on page 87 • “ThinkPad UltraBase Series 3” on page 90 • “Other ThinkPad port replicators and docking stations” on page 96 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
Bottom view 1 Power jack: The is where you connect the ac power adapter. 2 Indicator button: When you press this button, the status indicator shows the ThinkPad Battery 19+ charge status. 3 Status indicator: It shows the ThinkPad Battery 19+ charge status. 4 Eject lever: When the eject lever is released, you can detach the ThinkPad Battery 19+ from the computer. 5 Battery latch: When the battery latch is locked, the eject lever cannot be released.
Detaching the ThinkPad Battery 19+ To detach the ThinkPad Battery 19+, do the following: 1. Unlock the battery latch by sliding it to the unlocked position. 2. Release the eject lever 2 and detach the ThinkPad Battery 19+. Charging the ThinkPad Battery 19+ The ThinkPad Battery 19+ can be charged separately when connected to ac power source. Chapter 7.
The ThinkPad Battery 19+ also can be charged with a computer attached. In this way, both the main battery and the ThinkPad Battery 19+ will be charged. ThinkPad UltraBase Series 3 Your computer supports the ThinkPad UltraBase Series 3, which is a docking solution provided by Lenovo to expand the working capabilities of your computer. After you attach your computer to the ThinkPad UltraBase Series 3, you can use its connectors in place of the connectors on the computer.
Top view 1 Docking station connector: This is where you attach your computer. 2 Power jack: Connect the ac power adapter. 3 Ethernet connector: Connect the ThinkPad UltraBase Series 3 to an Ethernet LAN. 4 DisplayPort connector: Connect a display device. 5 Monitor connector: Connect an external monitor or projector. 6 Headphone jack: 1/8 inch (3.5 mm) in diameter. Use it to connect an external headphone. 7 Microphone jack: 1/8 inch (3.5 mm) in diameter.
Bottom view 1 Eject request button: Press the eject request button to undock the computer. 2 Docking status indicator: This indicator lights red when your computer is docked. It blinks when the eject request button is pressed. 3 Eject lever: Use it to lift your computer up from the ThinkPad UltraBase Series 3 when you undock the computer. 4 Speakers Attaching the ThinkPad UltraBase Series 3 Attention: Before you attach the ThinkPad UltraBase Series 3, disconnect the ac power adapter from your computer.
2. Align the front of the computer with the front of the ThinkPad UltraBase Series 3. 3. Ensure that the guides of the ThinkPad UltraBase Series 3 align with the holes in the computer 1 . Then secure the computer in place 2 . The docking status indicator lights. 4. Turn the system lock key to the locked position (horizontal). The computer is docked to the ThinkPad UltraBase Series 3. Chapter 7.
Note: You can turn the key clockwise to lock it. Then, keep the key in a safe place. Do not lose this key; otherwise, you will be unable to detach the computer from the ThinkPad UltraBase Series 3. Detaching the ThinkPad UltraBase Series 3 Attention: Do not detach your computer from the ThinkPad UltraBase Series 3 while the docking status indicator is blinking or on. Wait until the indicator turns off. Detaching while the indicator is blinking or on causes the system to beep, and the computer might halt.
Detaching the computer To detach your computer from the ThinkPad UltraBase Series 3, do the following: 1. Ensure that the system lock key of the ThinkPad UltraBase Series 3 is in the unlocked (vertical) position. 2. Close the computer display. 3. If you are hot-detaching or warm-detaching the computer, press the eject request button on the ThinkPad UltraBase Series 3. Then ensure that the docking status indicator is off. 4.
1 Unlocked position When the lock is in this position, your computer is not secured. 2 Locked position When the lock is in this position, the ThinkPad UltraBase Series 3 is locked, and the computer cannot be removed from the ThinkPad UltraBase Series 3. The device in the drive bay also is locked and cannot be removed. Note: Keep the security key in a safe place. Do not lose this key; otherwise, you will be unable to detach the computer from the ThinkPad UltraBase Series 3.
Front view ThinkPad Port Replicator Series 3 and ThinkPad Port Replicator Series 3 with USB 3.0 1 Power button: Press the power button to turn the computer on or off. 2 Eject button: Press the eject button to release the computer from the port replicator. 3 Sliding adjuster: Use the sliding adjuster as a guide to align the docking station connector on your computer as you attach the port replicator. 4 Docking station connector: This is where you attach your computer.
4 Eject button: Press the eject button to release the computer from the docking station. 5 Sliding adjuster: Use the sliding adjuster as a guide to align the docking station connector on your computer as you attach the docking station. 6 Docking station connector: This is where you attach your computer. 7 System lock key: Use the system lock key to lock the eject button. When the eject button is locked, you cannot attach or remove your computer.
Rear view ThinkPad Port Replicator Series 3 and ThinkPad Port Replicator Series 3 with USB 3.0 1 Power jack: Connect the ac power adapter. 2 Ethernet connector: Connect the port replicator to an Ethernet LAN. The indicator on the connector is the same as that on the computer. 3 USB 2.0 connectors: Connect USB 2.0 compatible devices. 4 USB 2.0 connector (on the ThinkPad Port Replicator Series 3) or USB 3.0 connector (on the ThinkPad Port Replicator Series 3 with USB 3.0): Connect compatible USB devices.
2 DisplayPort connector: Connect a display device. 3 DVI connector: Connect a monitor that supports Single-Link DVI. Note: The DVI connector provides a digital interface only. This connector can only be used with a computer that supports DVI connection established through docking stations. 4 Headphone jack: 1/8 inch (3.5 mm) in diameter. Use it to connect an external headphone. 5 Microphone jack: 1/8 inch (3.5 mm) in diameter. Use it to connect an external microphone.
8 eSATA connector or USB 3.0 connector: For the ThinkPad Mini Dock Plus Series 3, this is an eSATA connector for connecting an eSATA device. For the ThinkPad Mini Dock Plus Series 3 with USB 3.0, this is a USB 3.0 connector for connecting a USB compatible devices. 9 External monitor connector: Connect an external monitor. 10 Security keyhole: Use a security cable lock that fits this keyhole to lock your docking station to a stationary object to protect it from theft.
2. Press and pull the sliding adjuster as shown. 3. Put your computer on the platform of the docking station, making sure that the top-left corner of the computer is aligned to the guide plate. 4. Insert your computer into the docking station until you hear a click. The computer is attached to the docking station. Note: If the docking status indicator is not lighted after you attach the docking station, your computer is not correctly connected.
Connecting an external display to the ThinkPad Mini Dock Plus Series 3 and the ThinkPad Mini Dock Plus Series 3 with USB 3.0 Group 1 (top figure) and Group 2 (lower figure) are independent of each other. Each has a DisplayPort connector and a DVI connector. If you connect a display to a DisplayPort connector and a DVI connector that are in the same group, the DisplayPort connector is inactive.
Security feature Use the security keyhole on the ThinkPad port replicator or docking station to attach a mechanical lock. By attaching a mechanical lock, you can secure the port replicator or docking station to a stationary object, such as a desk, to protect your port replicator or docking station from theft. Mechanical locks in different sizes are available from Lenovo as options. Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature.
Chapter 8. Advanced configuration While it is important to protect files, data, and settings that are on the hard disk drive, you also might need to install a new operating system, install new device drivers, update your system UEFI BIOS, or recover preinstalled software. This topic will help you handle your computer with proper care and keep it in top working shape..
Country or region: Code China: SC Denmark: DK Finland: FI France: FR Germany: GR Italy: IT Japan: JP Netherlands: NL Norway: NO Spain: SP Sweden: SV Taiwan and Hong Kong: TC United States: US Installing the Windows 7 operating system Before you start, print these instructions. To install the Windows 7 operating system and its related software on your computer, do the following: 1. Start ThinkPad Setup. 2. Select Startup. 3. Select UEFI/Legacy Boot. 4.
To install a fix module, run the EXE file in a subfolder and follow the instructions on the screen. Note: If you remove the hard disk drive from the computer with a single-core processor and install it on a computer with a dual-core processor, you can get access to the hard disk drive. The opposite, however, is not true: If you remove the hard disk drive from a computer with a dual-core processor and install it on a computer with a single-core processor, you cannot get access to the hard disk drive.
11. Specify path C:\SWTOOLS\DRIVERS\MONITOR to this monitor INF file. Then, click Open. 12. Click OK. 13. Confirm the correct display type, then click Next. 14. When installation completes, click Close. 15. Click Close to close the Display Properties window. 16. Click OK on the Monitor tab. 17. Click OK and close the Display Settings window. Installing other device drivers and software The device drivers are provided in the C:\SWTOOLS\DRIVERS directory on your hard disk drive.
• UEFI BIOS Version • UEFI BIOS Date (Year-Month-Day) • Embedded Controller Version • Machine Type Model • System-unit serial number • System board serial number • Asset Tag • CPU Type • CPU Speed • Installed memory • UUID • MAC address (Internal LAN) Config menu If you need to change the configuration of your computer, select Config from the ThinkPad Setup menu. The following table lists the Config menu items. Notes: • Default values are in boldface. The default settings are already optimized for you.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments work when a hard disk password is set.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments and allows USB 3.0 to be supported in the operating system. If you select Disabled, it disables and hides the USB 3.0 controller, and USB 3.0 connectors will work as USB 2.0 connectors. Keyboard/Mouse TrackPoint • Disabled Enable or disable the built-in TrackPoint pointing device. • Enabled Note: If you want to use an external mouse, select Disabled. Touch Pad • Disabled Enable or disable the built-in touch pad.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments Display Boot Display Device • ThinkPad LCD Select the display device that is to be activated at boot time. This selection is effective for boot time, password prompt, and ThinkPad Setup. • Analog (VGA) • Digital on ThinkPad • Digital 1 on dock • Digital 2 on dock Digital on ThinkPad is the Mini DisplayPort on your computer. Digital 1 on dock and Digital 2 on dock are DisplayPort or DVI connectors on a docking station.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments PCI Express Power Management • Disabled Enable or disable a feature that automatically adjusts power management when there is no PCI Express activity. Normally, it is not necessary to change the setting. Express Card Speed • Generation 1 • Enabled • Automatic Power On with AC Attach • Disabled • Enabled Set the transfer speed of the ExpressCard to the desired level of performance.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments Beep and Alarm Password Beep • Disabled Enable this option to have a beep sound when the system is waiting for a power-on, hard disk, or supervisor password. Different beeps will sound when the entered password matches or does not match the configured password.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments If you select 0, use 60 seconds as the default timeout value. If you select 255, the waiting time for establishing a connection is unlimited. Console Type • PC-ANSI Select the console type for AMT. • VT100 • VT100+ Note: This console type should match the Intel AMT remote console. • VT-UTF8 Date/Time menu If you need to set the current date and time of your computer, select Date/Time from the ThinkPad Setup menu.
Table 6. Security menu items Menu item Submenu item Value Comments Password Hardware Password Manager • Disabled • Enabled Manage your power-on password, supervisor password, and your hard disk passwords. Supervisor Password • Disabled See “Supervisor password” on page 52.
Table 6. Security menu items (continued) Menu item Security Chip Submenu item Value Comments Password Authentication • Disabled Enable or disable password authentication. If high security mode is selected, this item is displayed. Reset Fingerprint Data • Enter This option is used to erase all fingerprint data stored in the fingerprint reader and reset settings to the factory state.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments Virtualization Intel Virtualization Technology • Disabled If you select Enabled, a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments Anti-Theft Intel AT Module Activation • Disabled Enable or disable the UEFI BIOS interface to activate the Intel AT module, which is an optional anti-theft service from Intel. • Enabled • Permanently Disabled Intel AT Suspend • Enter Note: If you set the Intel AT module activation to Permanently Disabled, you will be unable to enable this setting again.
To change the startup sequence temporarily so that the system starts up from a different drive, do the following: 1. Turn off the computer. 2. Turn on the computer; then, while the ThinkPad logo is displayed, press F12. 3. Select the device you want to start first. Note: The Boot menu will be displayed when the system cannot boot from any devices or the operating system cannot be found. The following table lists the Startup menu items. Notes: • Default values are in boldface.
Table 7. Startup menu items (continued) Menu item Value Comments Option Keys display • Disabled If you select Disabled, the “To interrupt normal startup, press Enter.” message is not displayed during the POST. • Enabled Boot Device List F12 Option • Disabled • Enabled Boot Order Lock • Disabled • Enabled If you select Enabled, the F12 key is recognized and the Boot Menu window is displayed. If you select Enabled, the boot priority order is locked for your future use.
System management Read this topic to learn more about features of system management. Desktop Management Interface The system UEFI BIOS of your computer supports an interface called System Management BIOS Reference Specification (SMBIOS) V2.6.1. SMBIOS provides information about the hardware components of your system. It is the responsibility of the BIOS to supply this database with information about itself and the devices on the system board.
To enable or disable Wake on LAN, do the following: 1. Start ThinkPad Setup. 2. Select Config. The Config submenu is displayed. 3. Select Network. The Network item submenu is displayed. 4. For Wake On LAN, select one of the following: AC Only, AC and Battery, or Disabled. 5. Press F10 to save changes and exit.
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Chapter 9. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. The chapter provides information that can help you keep your computer running smoothly.
• For suspected hard disk drive issues, refer to “Diagnosing problems” on page 131 prior to calling the Customer Support Center. If your computer does not start up, download the files to create a bootable self-test media from the following Web site: http://www.lenovo.com/hddtest. Run the test and record any messages or error codes. If the test returns any failing error codes or messages, call the Customer Support Center with the codes or messages and the computer in front of you.
Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Be careful about where and how you work • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
• When installing the hard disk drive, solid state drive, or optical drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. • Turn off your computer if you are replacing the hard disk drive or solid state drive. • When replacing the primary hard disk drive or solid state drive, reattach the cover of the drive slot.
3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft, lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard To clean the computer keyboard, do the following: 1.
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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 131 • “Troubleshooting” on page 131 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. Notes: • The Lenovo Solution Center program is available only on models preinstalled with the Windows 7 operating system.
2. While the computer is turned off, remove all power sources from the computer (battery and the ac power adapter). Hold down the power button for 10 seconds. Plug in the ac power adapter while keeping the battery out of the computer. If the computer does not turn back on, continue with step 3. Note: Once the computer starts up and enters the Windows environment, use the proper shutdown procedure to turn the computer off. Once the computer is off, reattach the battery and restart the computer.
• Message: 0187: EAIA data access error Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area Solution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number needs to be reinstalled. Have the computer serviced. • Message: 0189: Invalid RFID configuration information area Solution: The EEPROM checksum is not correct (block # 4 and 5).
Solution: The thermal sensor has problem. Shut down the computer immediately and have the computer serviced. • Message: This system does not support batteries that are not genuine Lenovo made or authorized. The system will continue to boot, but may not charge unauthorized batteries. Press the ESC key to continue. Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.
• Problem: My screen goes blank while the computer is on. Solution: Your screen saver or power management might have been enabled. Do either of the following: – Touch the TrackPoint pointing device or the touch pad, or press a key to exit the screen saver. – Press the power button to resume from sleep or hibernation. Beep errors Table 8.
The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable. – You are using the correct device driver. To install correct driver, do the following: 1. Click Start ➙ Control Panel ➙ Hardware and Sound ➙ Device Manager.
Check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information. A wireless WAN problem Problem: A message is displayed indicating that an unauthorized WAN card is installed. Solution: The WAN card is not supported on this computer. Remove it. Note: Depending on your computer, some models do not have a wireless WAN card.
1. Turn off the computer. 2. Remove the external numeric keypad. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard. Make sure that you have seated the connectors correctly. If the problem persists, make sure that the correct device driver is installed by doing the following: 1. Click Start ➙ Control Panel. Change the view of Control Panel from Category to Large icons or Small icons. 2.
8. Click the Monitor tab. Check whether the color quality is correctly set, and make sure that the other information also is correct. 9. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. Check the Device status box and make sure that the device is working correctly. If not, click the Troubleshoot button and follow the instructions on the screen. • Problem: Incorrect characters are displayed on the screen.
7. Select the correct screen refresh rate. • Problem: Wrong characters are displayed on the screen. Solution: Did you follow the correct procedure when installing the operating system or application program? If you did, have the external monitor serviced. • Problem: The Extend desktop function does not work. Solution: Enable the Extend desktop function. See “Using the Extend desktop function” on page 39.
8. Play any sound via the music program. Make sure that sound comes from a headphone attached directly to the system. For more information, refer to the help information system of Realtek HD Manager. Note: In the Volume Mixer window of Realtek HD Manager, a check mark by the entry for a device, such as speakers for a playback device, or a built-in microphone for a recording device, shows that the device has been selected. • Problem: Recordings made using the microphone input are not loud enough.
Battery and power problems This topic contains instructions on troubleshooting battery and power problems. Battery problems • Problem: The battery pack cannot be fully charged in the standard charge time when the computer is powered off. Solution: The battery pack might be over-discharged. Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery pack is in the computer. 3. Connect the ac power adapter to the computer and let it charge.
Power problems Print these instructions now and keep it with your computer for reference later. If your computer is getting no power at all, check the following items: 1. Verify the power button. Refer to “Status indicators” on page 7. The power button is illuminated whenever the computer is on. 2. Check all power connections. Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet. 3. Inspect the ac power adapter.
If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: • Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. • Go to the Microsoft Knowledge Base homepage at http://support.microsoft.com/ and search for the error message. Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly.
• Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes small amount of power. This is not a defect. For details, refer to “Power-saving modes” on page 29. Problems with drives and other storage devices This section includes hard disk drive problems and solid state drive problems. Hard disk drive problems • Problem: The hard disk drive makes a rattling noise intermittently.
Problems with ports and connectors The following are the most common problems with ports and connectors. A USB problem Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window. Make sure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct. To open the Device Manager window, click Start ➙ Control Panel ➙ Hardware and Sound ➙ Device Manager.
Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 147 • “Getting help and service” on page 147 • “Purchasing additional services” on page 149 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site.
about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary. Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web.
• Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available. The following items are not covered: • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts • • • • • Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX.
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Appendix A. Regulatory Information Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
• Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers.
The main antenna connected to the wireless LAN or WiMAX feature is located on the upper right side of the computer display, near the center. If your computer has the Multiple Input Multiple Output (MIMO) wireless LAN feature, the third wireless antenna also is located here. Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer.
Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Appendix A.
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Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at http://www.lenovo.com/social_responsibility/us/en/.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with the ENERGY STAR qualified designation.
5. Click the Power Management tab. 6. Clear the Allow this device to wake the computer check box. 7. Click OK.
Appendix D. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkLight ThinkPad ThinkVantage TrackPoint Ultrabay Ultrabase UltraConnect UltraNav Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Part Number: Printed in China (1P) P/N:
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