Operation Manual

Chapter10.Troubleshootingcomputerproblems

Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.

•“Diagnosingproblems”onpage131

•“Troubleshooting”onpage131

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting

pointforsolvingthem.

Notes:

•TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7

operatingsystem.Italsocanbedownloadedfromhttp://www.lenovo.com/diagnose.

•IfyouareusingotherWindowsoperatingsystemratherthanWindows7,goto

http://www.lenovo.com/diagnoseforthelatestinformationondiagnosticsforyourcomputer.

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.

Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery

media,whichyoucanusetorestoretheharddiskdrivetothefactorydefaultstate.Formoreinformation,

see“Performingbackupandrecoveryoperations”onpage62

ToruntheLenovoSolutionCenterprogramontheWindows7operatingsystem,see“Accessing

ThinkVantageapplicationsontheWindows7operatingsystem”onpage13.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint

theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical

supportrepresentative.

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen

youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto

solvetheproblembyyourself.

Computerstopsresponding

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.

Ifyourcomputeriscompletelyunresponsive(youcannotusetheUltraNavpointingdeviceorthekeyboard),

dothefollowing:

1.Pressandholdthepowerbuttonuntilthecomputerturnsoff.Afterthecomputeristurnedoff,restartby

pressingthepowerbutton.Ifthecomputerdoesnotturnon,continuewithstep2.

Note:Donotremovethebatteryandtheacpoweradaptertoresetthecomputer.

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